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<h3>Job Description</h3>
Job Description
Summary/Objective Responsible for addressing inquiries and providing support via email, chat and telephone. Monitor and verify PO confirmations, planning dates, status updates and shipping schedules for our customers. Entry of customer activity order processing requests in our ERP and Salesforce.com, ensuring accurate and complete customer information and accounting of engagement. Provide assistance, support and back-up to SSR and sales team.
Essential Functions
<ul>
<li>Provide front line phone, chat and email support, including routing to appropriate AE, Regional and/or Rep and other Interface departments.</li>
<li>Handle incoming order status and change request inquiries from customers regarding orders, logistics resolution, tracking of orders, and order revisions when necessary.</li>
<li>Assist in proactive outreach with order status updates and changes to customers, reps and AEs to provide an outstanding customer experience.</li>
<li>Manage special requests, including consolidation of shipping, change orders with vendors and hot customer inquiries, with escalation as needed.</li>
<li>Filing and or scanning documents to customer or ERP System.</li>
<li>Stay abreast of new information, products and maintain a basic understanding of Interface capabilities, products, services and sales roles.</li>
<li>Support to Enter, review, process daily sales orders for quoted and non-quoted into our ERP with new account creation, ensuring accuracy and completeness.</li>
<li>Acknowledges all orders to assign sales team, including updating SFDC with activities and completed tasks, as well as archiving order documentation.</li>
</ul>
Competencies
<ul>
<li>Excellent Computer Skills</li>
<li>Detail Oriented</li>
<li>Excellent Communication Skills</li>
<li>Customer Service Experience</li>
<li>Data Entry</li>
<li>Knowledge of Salesforce.com</li>
<li>Supply Chain, Procurement and/or Production Experience Helpful</li>
</ul>
Supervisory Responsibility This position has no supervisory responsibility.
Work Environment The environment is working in the office and using a computer. The position is busy and will require you to work at a fast pace.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work This is a full-time position at 40 hours per week.
Travel This position does not require travel.
Required Education and Experience
<ul>
<li>High School Diploma or GED</li>
<li>2-3 Year’s Customer Service Experience</li>
</ul>
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
AAP/EEO STATEMENT: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment is contingent upon passing a background check and a drug screen.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Interface, Inc.
We lead the world in force measurement solutions; designing, manufacturing, and we guarantee the highest quality performance load cells, torque transducers, multi-axis sensors, and related instrumentation available. Our plant includes corporate offices, state of the art manufacturing facility, accredited calibration laboratory and multi-faceted machine shop.
Our engineering team provides force measurement solutions to the aerospace, automotive, energy, factory automation, medical which includes the test and measurement industries as well. Interface products can measure from grams to millions of pounds in hundreds of models and physical sizes. By maintaining the entire process, from design, machining, strain gage manufacturing and assembly, and in our own facilities, we can ensure the highest degree of performance possible.

Customer Service Representative

<h3>Job Description</h3>
Job Description
Job Title: Customer Service Representative
Location: Mishawaka, IN
Job Type: Full-time
About United Petfood:
United Petfood is a private label producer of high-quality dry &amp; wet pet food, biscuits and snacks. We are a Belgian family business with 25 high-tech pet kitchens in Europe and the US. 
Joining us, means joining an international, passionate and driven team with one common goal: a healthy planet filled with healthy pets! But it doesn’t stop there: we truly care about building encouraging, supportive, long-lasting partnerships, both inside as well as outside of our fast-growing family company. By only working with the very best ingredients and most innovative technology available, we ensure a spot in which you can grow, bloom and make thousands of pets happy worldwide!
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction and retention. Ideally knowledge of import and export documentation is ideal for this role. 
Key Responsibilities:
Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, and social media.
Problem Resolution: Identify and resolve customer issues efficiently and effectively. Escalate complex issues to the appropriate departments when necessary.
Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and support to customers. Order Management: Assist customers with order placement, tracking, and returns. Ensure accurate and timely processing of orders. Import/Export Documentation: Prepare and manage import and export paperwork, including bills of lading, commercial invoices, and customs declarations; Ensure compliance with international trade regulations and customs requirements; Coordinate with freight forwarders and customs brokers to facilitate timely shipments. Documentation: Record customer interactions and transactions in the customer service database. Maintain detailed and accurate records of customer communications. Feedback: Gather and report customer feedback to help improve products, services, and customer experience.
Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience. Policy Adherence: Adhere to company policies and procedures, including data privacy and confidentiality guidelines.
 Qualifications:
<ul>
<li>High school diploma or equivalent required. Associate's or Bachelor’s degree preferred.</li>
<li>Previous customer service experience preferred, but not required.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Ability to multitask and manage time effectively</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li>
</ul>
Preferred Skills:
<ul>
<li>Experience or internship in the feed or pet food industry.</li>
<li>Familiarity with pet food formulation software.</li>
<li>Knowledge of pet food manufacturing processes and quality control standards.</li>
<li>Understanding of regulatory requirements related to animal feed.</li>
<li>Strong interest in ongoing learning and professional development in the field of animal nutrition.</li>
</ul>
Working Conditions:
<ul>
<li>Full-time position. May require occasional evenings and weekends based on business needs.</li>
</ul>
Equal Opportunity Employer: United Petfood Producers USA Inc. is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

<h3>Job Description</h3>
Job Description
Work Schedule Comments: Generally, Monday through Friday from 8am to 5pm
Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relate service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Quote and maintain Special Price Quote decisions without supervision. 
Important Job Functions
<ul>
<li>Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.</li>
<li>Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.</li>
<li>Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.</li>
<li>Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.</li>
<li>Notifies management of all service failures.</li>
<li>Proposes and implements solutions to improve overall customer service.</li>
<li>Creates and updates location profiles in computer system.</li>
<li>Works as dispatcher as volume/vacation schedule dictates.</li>
<li>Other duties as assigned by management.</li>
</ul>
Other Job Functions
<ul>
<li>Assist with Dispatch whenever necessary</li>
<li>Coachable and willing to learn all divisions</li>
<li>Limiting per diem to a minimum</li>
<li>Work towards improving vendor relations</li>
</ul>
Desired Skills/Abilities 
<ul>
<li>Data entry skills; Excellent communication and organizational skills, email, and general office duties. Must be innovative</li>
<li>Ability to work as a part of a team with collaboration and communication as well as be able to work an individual contributor</li>
<li>Port and rail operations; US customs. Intermodal/Trucking experience</li>
<li>Trucking Industry experience preferred</li>
</ul>

<h3>Job Description</h3>
Job Description
BLISS Car Wash
Customer Service Representative - $500 Sign on Bonus
Base $16.90 - $20.00 hourly base pay, plus commission and incentives.
Benefits:
<ul>
<li>$500 Sign on Bonus</li>
<li>Hourly plus commission and incentives</li>
<li>Flexible working hours</li>
<li>Medical, Dental, Vision, Critical Illness &amp; Accident Insurance Plans</li>
<li>401k with Employer Matching </li>
<li>FREE weekly car washes</li>
<li>We offer the opportunity for growth within the Bliss family and value each one of our team members</li>
</ul>
Bliss Car Wash is rapidly growing and looking for energetic, smiling team members.
At Bliss we make a difference one car at a time. It’s not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we’ll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We’re all part of life on this planet and together we can make it better.
 If this sounds like you, then Bliss wants to invest in you and your future.
Duties include, but are not limited to:
<ul>
<li>Greet guests and create an exceptional first impression for all guests.</li>
<li>Educate all guests on wash, upgrade, and membership packages.</li>
<li>Be able to process payments. </li>
<li>Ensure all vehicles are loaded safely and correctly onto the conveyor.</li>
<li>Prep the vehicle within company guidelines.</li>
<li>Quality Control area, verifying all vehicles are BLISS clean and wiping down vehicle within company guidelines.</li>
<li>Provide excellent service to ensure all guests have a great experience.</li>
<li>Maintain a safe and clean work area.</li>
<li>Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.) </li>
<li>Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy.</li>
<li>Ability to follow direction as well as to exercise good judgement and make decisions consistent to the job functions.</li>
<li>Follow company safety protocol.</li>
<li>Be a team player.</li>
</ul>
Job Qualifications
Experience: Combination of experience such as car wash, retail and guest service industries preferred BUT NOT NEEDED.
Knowledge: Must always maintain the highest level of service. Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations. Ability to work varied hours/days as business dictates. Demonstrates ability to improve through training.
Skills: Build great relationships with guest and co-workers through great communication and follow through.
Work Schedule: Full time &amp; Part time employees that have the ability to work varied hours/days as business dictates. 
Reporting Relationships: Reports to the Site Manager.
Working and Environmental Conditions: Works mainly outdoors and at times indoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure.
Physical Demands: Must have the ability to lift up to 15 lbs. Ability to stand or walk for long periods of time. Ability to operate all related equipment.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.
We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.
We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness &amp; Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.

<h3>Job Description</h3>
Job DescriptionSummary:

At Chain Store Maintenance - an MCS Company, we strive to make communities shine through the exceptional customer service we provide our customers and our vendors.

As a Customer Service Representative of CSM, your goal is to ensure exceptional service standards and sustain high customer satisfaction. 

Essential Duties &amp; Responsibilities:

<ul>
<li>Handle large volume of inbound and outbound calls.</li>
<li>Dispatch work orders to appropriate contractors (including emergency and next day calls).</li>
<li>Hire new contractors as needed.</li>
<li>Following up via phone and email for schedule dates.</li>
<li>Providing superior communication to the customers via phone, email or web-based platforms.</li>
<li>Typing and providing estimates to customers. </li>
</ul>
Supervisory Responsibilities:
 
 This position has no supervisory responsibilities
 This position has supervisory responsibilities

Competencies:

<ul>
<li>Must have excellent written and verbal skills.</li>
<li>Ability to multi-task and manage time efficiently in a fast-paced environment.</li>
<li>Ability to handle and resolve customer concerns.</li>
<li>Must be well organized and have a high attention to detail.</li>
<li>Must have a high sense of urgency.</li>
<li>Ability to work independently as well as in a team environment.</li>
<li>Must be able to reliably commute to our office located in Attleboro, MA.</li>
</ul>

Education and Experience:

Education: High School Diploma or equivalent work experience

Experience: Six months internal or relevant experience

Physical Requirements and Work Content:
 
Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse and phone work.

Additional Comments:
 
These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.
 
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
 
EOE/Minority/Female/Disabled/Veteran

<h3>Job Description</h3>
Job Description
Our Member Experience Department is seeking a customer-focused and motivated Customer Service Representative to join our team!
 
 
What You'll Do:
<ul>
<li>Serve as a primary point of contact for internal and external customers, providers, and vendors. </li>
<li>Manage a multi-line phone system while handling a variety of priorities, that keeps each day engaging. </li>
<li>Troubleshoot, triage, and resolve inquiries to deliver an exceptional customer experience. </li>
</ul>
 
What You Bring:
<ul>
<li>High school diploma required. </li>
<li>Minimum one (1) year of customer service experience, preferably in a call center or insurance-related environment. </li>
<li>A team player with excellent communication skills and a customer focused mindset. </li>
</ul>

What We Offer: 
<ul>
<li>Competitive compensation and performance bonuses</li>
<li>Comprehensive benefits package including 401(k) with 200% match up to 6%, affordable health insurance premiums with wellness incentives, HSA with $500 annual company contribution, company paid individual dental, short- term and long- term disability insurance, 11 paid holidays, generous vacation and sick banks, and flexibility </li>
<li>Support for continuing education and professional growth</li>
<li>A beautiful campus with a collaborative, supportive, wellness-focused culture including onsite gym and café</li>
</ul>

<h3>Job Description</h3>
Job Description
GENERAL DESCRIPTION:
We are looking to hire full time Customer Service Representatives to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position receives and processes incoming orders via email, phone, fax, or other electronic means.
RESPONSIBILITIES:
<ul>
<li>Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints/issues, in a courteous and professional manner</li>
<li>Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures</li>
<li>Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures</li>
<li>Answer incoming phone lines</li>
<li>Fill in as Switchboard Operator, when requested to do so by supervisor</li>
<li>Perform other office, clerical, and administrative duties as assigned</li>
</ul>
REQUIREMENTS:
<ul>
<li>Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words</li>
<li>Being at work during regularly scheduled work hours and being on time for each shift are essential functions of the job</li>
<li>Sitting at work station throughout shift</li>
<li>Proficient in the use of MS Office</li>
<li>Accuracy and ability to pay attention to detail</li>
<li>Knowledge of principles and processes for providing good customer service</li>
<li>Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures</li>
<li>Ability and willingness to follow instructions and directions</li>
<li>Good problem solving skills</li>
<li>Being courteous and professional when communicating with customers and other igus employees</li>
</ul>
BENEFITS:
<ul>
<li>Competitive base salary with ongoing growth opportunities</li>
<li>Complete benefits package:
<ul>
<li>Co. paid HSA medical plan</li>
<li>Co. paid Dental</li>
<li>Co. paid Life</li>
<li>Supplemental Life Insurance</li>
<li>Vision Insurance</li>
<li>Short and Long Term Disability Insurance</li>
<li>Retirement with Company contributions</li>
</ul>
</li>
<li>20 Paid Time Off days per year, plus 9 holidays</li>
<li>Subsidized lunch on-site</li>
</ul>
#INDSJ
 10:30AM-7PM

<h3>Job Description</h3>
Job DescriptionWhy NEBAT?
 Trusted. Genuine. Successful. National Exchange Bank &amp; Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank &amp; Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.
 Position Summary
As a Customer Service Representative, you will have the opportunity to create a difference in the lives of our customers every single day. You will be responsible for completing account transactions, offering appropriate bank products and services, opening new accounts, as well as providing guidance to help customers make decisions about their financial needs. 
 
Skills &amp; Attributes Needed
The following skills and attributes are needed to succeed in your banking career:
<ul>
<li>Excellent customer service</li>
<li>Attention to detail</li>
<li>Great communication</li>
<li>Ability to multi-task</li>
<li>Problem solving skills</li>
<li>Ability to work independently as well as part of a team</li>
</ul>
 
Qualifications
Ideal candidates will possess the following qualifications:
<ul>
<li>Interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.</li>
<li>Maintain composure and professionalism under pressure, including the ability to effectively deal with unexpected situations and potentially difficult engagements and to maintain a cohesive work environment with coworkers. </li>
<li>Maintain the highest level of confidentiality and discretion of customer and bank information.</li>
<li>Show high attention to detail, with the ability to problem solve basic issues.</li>
<li>Operate a computer and other standard office equipment.</li>
<li>A high school diploma or equivalent.</li>
<li>Cash handling and customer service experience.</li>
<li>May require travel to neighboring offices for staffing coverage upon request.</li>
</ul>

Benefits Offered 
National Exchange Bank &amp; Trust offers a competitive benefit package including, but not limited to:
<ul>
<li>Health, Dental, and Vision Insurance</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Short and Long Term Disability</li>
<li>Employer Paid Life and AD&amp;D Insurance</li>
<li>Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance</li>
<li>401(k) with Employer Match &amp; Profit Sharing</li>
<li>Paid Time Off</li>
<li>Flexible scheduling </li>
<li>Education Assistance Program</li>
<li>Product &amp; Service Discounts &amp; more!</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSUMMARY OF FUNCTIONS:
The Customer Service Representative will interact with all customers daily to achieve service goals including order processing, complaint resolution, problem solving, preparing internal and external correspondence, and maintaining communication between departments and plants. Responsibilities include answering phones, emails, department chats, and fulfilling all customer needs to ensure satisfaction. The representative attracts potential customers by providing product information, pricing, placing orders, coordinating delivery and distribution services, and responding to inquiries. Duties also include processing orders, preparing data uploads, verifying purchase orders, responding to internal and external correspondence, and maintaining accurate documentation.
DUTIES:
Some of the duties of this position are those described below. This job description does not state or imply that the duties listed are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management.
List • Processing orders and maintaining customer accounts while sharing information with other departments. • Resolving product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution and proper credits. • Maintaining distributor orders by adding, adjusting, recreating, and coordinating necessary changes. • Preparing product, data, or solutions for processing and documentation, including reporting to DSD Department, Transportation, Scheduling, Warehouse, or Sales Department when necessary. • Contributing to team effort by cross-checking daily workload and assisting as needed. • Answering incoming calls as needed. • Tracking pending tasks and managing customer information received via email (internal/external communication). • Identifying and assessing customers' needs to process requests accurately and achieve satisfaction. • Building sustainable relationships of trust through open and interactive communication (internally and externally). • Providing accurate, valid, and complete information using current systems and tools to cross-check work and avoid errors. • Handling, processing, and documenting complaints, and providing appropriate solutions and alternatives within time limits, with follow-up to ensure resolution. • Keeping records of customer interactions, details, names, types of changes, memos, and references in file documents. • Following communication procedures, guidelines, and policies to avoid errors or customer dissatisfaction. • Using company phones to reach out to customers, internal staff, or account reps for urgent matters and problem solving. • Greeting customers warmly and identifying problems or reasons for calling to close sales or resolve issues. • Assisting with placement of orders, cancellations, or special instructions, including looping in other departments or checking inventory to finalize sales. • Forwarding important information to other departments, such as requests for invoices, images of payments, BOLs, proof of delivery, etc. • Creating manual orders for cash customers (if they are unable to place them via email) specifically for Tuesday or Thursday pick-up. • Acting as the company gatekeeper for internal and external matters, especially urgent orders or issues requiring immediate attention. • Suggesting solutions or being flexible in switching tasks when needed to expedite processes. • Handling product recalls or returns and documenting proper credits to customers or distributors. • Attempting to persuade customers to reconsider cancellations, accept overages, or offer discounts to avoid financial loss. • Informing customers of deals and promotions when short-dated products or free samples are available. • Working with the Accounting Department to ensure proper customer service and centralized communication regarding payment questions, shortages, late deliveries, short payments, revised POs, or cash payments to be collected. • Opening or closing records in writing and passing on information to supervisors to follow up or close incomplete tasks. • Compiling and running reports for various customers’ order and purchase history. • Demonstrating a growth mindset and taking initiative to drive continuous improvement and personal development.
EDUCATION / EXPERIENCE:
• High School Diploma or GED required with a minimum of two (2) years of stable work history. • Two (2) years of experience in the food industry. • Knowledge of commonly used concepts, practices, and procedures for working with the public. • Ability to follow instructions and pre-established guidelines to perform job functions. • Positive attitude and passion for helping others. • Ability to multitask, prioritize, and manage time effectively. • Team player who works well with others to support team goals and deliver excellent service. • Attention to detail and collaborative mindset required; independent judgment not typically exercised. • Bilingual English/Spanish required. • Basic proficiency in Excel, PowerPoint, and Word.
ORGANIZATIONAL RELATIONSHIPS:
• Position reports to immediate supervisor under the supervision of the Sales Department. • Full-time, on-site position based in Mira Loma, CA.
PHYSICAL REQUIREMENTS:
(All requirements are subject to possible modification to reasonably accommodate individuals with a disability.) • Must be able to lift and carry up to 25 pounds.

<h3>Job Description</h3>
Job Description
Position is based out of Lihue **MUST BE CURRENTLY LIVING IN HAWAII 

CUSTOMER SERVICE REPRESENTATIVE
Responsibilities:
<ul>
<li>Determine customers’ needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.</li>
<li>Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.</li>
<li>Develop profitable business with new customers through excellent selling, customer service and problem-solving.</li>
<li>Continuously improve and maintain in-depth product knowledge and expertise.</li>
<li>Code and input customer orders, pricing information into the computer system, and schedule delivery of products.</li>
<li>Follow a product/supply checklist for each customer’s job and up-selling additional products and supplies.</li>
<li>Accept payment and apply it to the appropriate customer account.</li>
<li>Follow up on deliveries to ensure materials arrived complete and on time as promised.</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in sales, new construction and/or commercial projects preferred</li>
<li>Knowledge of building materials, building process, and local building codes preferred</li>
<li>Excellent communication and interpersonal skills</li>
<li>Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)</li>
<li>Effective time management and prioritization skills</li>
<li>Ability to work in a fast-paced environment</li>
<li>Experience working in a team atmosphere</li>
<li>Must take and pass drug test and consent to a background check</li>
</ul>
Competencies:
<ul>
<li>Customer Focus</li>
<li>Building Trust</li>
<li>Communication</li>
<li>Sense of Ownership</li>
</ul>

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