Job Description
Job Description
CitiTurf is looking for a full-time, experienced Customer Service Representative to join our team!
CitiTurf is a fast-growing, locally-owned company serving Sachse, Wylie, Murphy, Plano, Allen, Lucas, Parker, Fairview, McKinney, Frisco and The Colony. We have been in business for 20 years, have more than 180 team members and serve over 10,000 clients. We offer Fertilization and Weed Control, Mowing, Trim Services, Irrigation Repair, Tree & Shrub Health Care and Home Pest Control
Overview:
In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience for all. The ideal candidate has a strong dedication to customer satisfaction and excellent communication skills
Job Roles:
- Answer phone calls and emails promptly and professionally
- Provide information and pricing about products and services
- Document and update client records based on interactions
- Collaborate with team members to improve service delivery and enhance client satisfaction
Qualifications:
- Minimum of 1 year customer service experience in an office role; customer service experience with a lawn maintenance, irrigation or pest control company is strongly preferred
- Ability to build rapport with clients
- Ability to prioritize and multi task
- Ability to type efficiently while engaging with customers is important for maintaining accurate records
- Must be able to pass pre-employment drug test and background check
We kindly request no phone calls. Only selected candidates will be contacted and guided through the next steps in the process
Hours:
- Monday - Friday
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Required)
Work Location: In person