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<h3>Job Description</h3>
Job DescriptionSalary: $16 per hour plus BONUS! 
 
Burn Boot Camp
 
Client Experience Manager
 
Hours are Monday through Friday 5am- 12pm (approx), some evenings required between the hours of 4pm-7pm
 
 
The Client Experience Manager (CEM) is to oversee all aspects of client interaction once the client has come into the gym, been contacted by the Communications Director (CD), and or has become a member of the gym. The CEM is also responsible for the maintenance, communication of necessary repairs to Franchise Partner (FP) and any other member facing areas within the gym. The CEM is responsible for the implementation of communication that has been directed by the CD and is ultimately the point of contact between staff and the FP.
Specific areas of responsibility have been broken down below but are not limited to the following. As we adapt to new demands, performance, and gained efficiencies, responsibilities are subject to change. 
The CEM works directly with the CD, head trainer, and the FP
The CEM oversees the Burn Ambassadors and Childcare staff
Meetings:
The CEM meets weekly with the other CEMs from other partnering gyms 
The CEM meets bi-weekly with their CD and head trainer 
The CEM meets monthly with their CD, head trainer, and FP
Gym Operations
<ul>
<li> Managing communications to FP, when in need of maintenance and or repair issues within the gym</li>
<li> Ensures gym cleanliness is upheld by following the daily/weekly cleaning checklist</li>
<li> Mandatory in-gym shifts at least 3x/week with a minimum weekly monthly average of 2 PM shifts excluding promo periods in which the expectation is that all shifts are worked in the gym.</li>
<li> Completion of quarterly member account audits</li>
<li> Inputting and updating the monthly trainers schedule into MB</li>
<li> Ensuring standards are being met and duties are being done across all staff members</li>
<li> Identifying gaps within the gym, help contribute ideas to create solutions, and communicate said ideas to CD</li>
</ul>
Staff
<ul>
<li> Management of staff schedules within When I Work (WIW)</li>
<li> Ensures that all missing punches and edits are made in WIW before the final approval/submission of payroll is due</li>
<li> Ensuring staff trainings, meetings, and follow ups are taking place based on need</li>
<li> Communicates new policies and processes to all staff members</li>
<li> Acts as point of contact for gym staff questions</li>
<li> Communicates need to hire staff members to CD. Interviews and hires new staff members.</li>
<li> Ensures that the onboarding checklist has been completed by new staff members. Gives new staff members their training schedule and all new hire paperwork is turned into the FP</li>
<li> Partners with FP on deactivation of termed staff members within all databases and systems</li>
<li> Go to for all disciplinary guidance within the gym, partnering with the FP for case by case situations</li>
<li> Covers shifts as needed to ensure that the client experience is never compromised</li>
<li> Ensures that one on one engagement with all staff is happening and that everyone is aware of any internal gym changes, upcoming events, and promos</li>
<li> Contributes when needed and ensures that the trial tracker is being updated daily by BAs</li>
<li> Follows up with head trainer on trial clients and updates client log with last status notes</li>
</ul>
Retail
<ul>
<li> Completes all transfers of inventory between home gym</li>
<li> Monthly audit on retail inventory has been updated and verified</li>
<li> Updates retail pricing markdowns and gives input to CD on possible retail sale opportunities within the gym</li>
<li> Ensures that new orders are received, verified, and any issues communicated to FP</li>
<li> Verifies that new retail order quantities have been added into the database</li>
</ul>
Client Communications
<ul>
<li> Go to resource for common questions with clients, communicating issues/questions to the appropriate partner.</li>
<li> Ensures that Saturday new clients are texted</li>
<li> Last visit report is run weekly, and clients have been contacted who have not been in the gym</li>
<li> All follow ups assigned within MB are completed and logged on the trial tracker and client log</li>
<li> Facilitates client engagement events within and out of the gym, participating whenever possible.</li>
<li> Collaborates with CD on future events</li>
</ul>

Client Experience Manager

<h3>Job Description</h3>
Job DescriptionSalary: 
Required Skills
<ul>
<li> Knowledge of design, design trends, construction methodology, material applications, and manufacturer-supplier appropriateness.</li>
<li> Knowledge of architectural building systems.</li>
<li> Knowledge of the Quality Assurance and Quality Control policies and process.</li>
<li> Knowledge of building codes and the ability to research and apply/incorporate that knowledge into technical documents.</li>
<li> Advanced design, visual, and graphic presentation skills.</li>
<li> Advanced CAD drafting skills. Proficiency in Revit preferred.</li>
<li> Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.</li>
<li> Ability to work effectively with other project leaders and teams.</li>
<li> Ability to effectively meet deadlines.</li>
<li> Ability to communicate effectively in writing and verbally, including public speaking.</li>
</ul>
Required Experience
<ul>
<li> Education: Bachelors degree in architecture, interior design, or engineering preferred.</li>
<li> 3 years minimum of progressive experience in the construction industry with proven organizational skills.</li>
</ul>
Fieldstone A&amp;E - Creating Community 
Fieldstone A&amp;E is an industry-leading company with deep roots in home building by providing everything needed for vertical construction, from single-family homes to clubhouses, commercial buildings and everything in between. You will feel like family in our rich company culture that focuses on work/life integration with flexible work capabilities by offering remote, in-office and hybrid situations. We promote many team development opportunities such as daily huddles, virtual and in-person Happy Hour events, Weekly Lunchtime Trivia, and Team-Building events that bring team members together from other locations. Our attractive benefits package includes 401k, profit sharing, and shared health, dental, and vision costs.
 
The Assistant Client works in partnership with the Project Teams to release high quality product to our clients. With offices located in Metro Detroit and Tampa, we have the flexibility of in-office employment as well as the option for remote. The candidate were looking for has an exceptional ability to focus in a bustling team environment, and utilize strong time management skills, while tending to multiple projects at once, ensuring they are of the highest quality once completed. Our candidate must possess and exhibit a positive, can-do attitude even in high-stress situations, with an unwavering commitment to world-class customer service. Our company has shifted to an almost fully remote workforce, so we understand the need for a flexible schedule.
 
Were looking for someone who holds our company values close to heart: being passionate about what they do, are actively open-minded, showing dedication to mastering their craft, and above all, embracing family spirit. If these values describe you, we would love to have you join our team! 
Synopsis
The Assistant Client Manager (ACM) works in partnership with the Client Manager (CM) to coordinate with Architects, Engineers, Designers and Technicians, and is responsible for product quality as well as communication between clients and internal product and production teams. The ACM in partnership with the project coordinator oversees multiple projects to ensure completion of the project scope.
 
Key Responsibilities
Project Focus:
<ul>
<li> Define scope of work (project brief).</li>
<li> Communicate client standards.</li>
<li> Overall project quality control.</li>
<li> Project file and folder preparation.</li>
<li> Project architecture and engineering coordination.</li>
<li> Communicate client redlines to team.</li>
<li> Assists in the preparation and execution of consultant contracts.</li>
<li> Responsible for communication with vendors, and contractors to ensure incorporation, and coordination of all information into the project and provides support as necessary.</li>
</ul>
SWAT Focus:
<ul>
<li> Project architecture and engineering coordination of small/quick turn projects.</li>
<li> Manage quick turn client projects and lots.</li>
<li> Assist client manager in external communications, including email triage.</li>
<li> Work with client manager to get signed add-services.</li>
<li> Update client requested spreadsheets.</li>
<li> Expedite project requests.</li>
<li> Assist in checking with vendors on status.</li>
<li> SWAT/quality coordination and review/approval.</li>
<li> Master ownership (point person to ensure issues are being cleaned up to ensure lot efficiency), manage revision email requests.</li>
<li> Quality Control overflow.</li>
<li> Quality Assurance overflow.</li>
</ul>
Leadership
<ul>
<li> Fosters and maintains a collaborative professional working relationship with the project teams.</li>
<li> Mentor project teams/drafters on client standards and means and methods.</li>
<li> Assists in developing and validating project scope and fee, budget, and scope of services. </li>
<li> Consistently provides complete and timely communication of project information to and from clients and project team.</li>
<li> Ensures that design intent is consistent and properly executed.</li>
<li> Sets the overall strategy for producing the documents and identifies the sheets planned for each stage of the work.</li>
<li> Ensures that construction detail documentation conforms to FAE Quality Assurance and Quality Control policies and process.</li>
</ul>
Client Interface
<ul>
<li> Works on developing a positive relationship of communication and trust with Clients and Clients representatives.</li>
</ul>
Teamwork:
<ul>
<li> Receives project direction from the Client Manager.</li>
<li> Shares, tracks, and coordinates electronic documentation and files with the project team, clients and consultants.</li>
</ul>
Position Type
<ul>
<li> Full-Time/Regular</li>
</ul>
 remote work

Assistant Client Manager

<h3>Job Description</h3>
Job DescriptionSalary Info: $65000.00 - $70000.00/Yearly Description Interim HealthCare, a leading home health organization and 7x Top Workplace in South Carolina, has an immediate opening for a Client Services Manager for our Personal Care and Support Services department in our Columbia, SC office. The Client Services Manager will effectively manage field employees including recruiting, retention, onboarding, counselling, training activities, and separations to support the goals of the company. &nbsp;This role will participate in operations assisting with the development of policies and procedures and effectively manage compliance in accordance with policies, procedures, and regulation. Our Mission:&nbsp; We are dedicated to honoring God through the enrichment of human life. What we offer: 
<ul>
<li>Competitive Salary and Benefits</li>
<li>Paid Time Off</li>
<li>401K with company match</li>
<li>HSA with company match</li>
<li>Health, Dental, and Vision Coverage</li>
<li>Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Cell phone allowance</li>
<li>Tuition Assistance</li>
<li>Fitness Reimbursement</li>
</ul>
Who we are: Since 1979, Interim HealthCare has been a trusted provider of quality care in the region. Our stability, integrity, and commitment to excellence make us the ideal career partner for healthcare professionals. We offer flexible assignments that accommodate your lifestyle and priorities. Join our compassionate culture, where employees thrive and amazing patient outcomes are our priority, benefiting both patients and their families. Ready to make a lasting impact? Apply today and become part of our dedicated team at Interim HealthCare!ResponsibilitiesWhat you'll do: 
<ul>
<li>Ensure compliance with all federal, state, and local government laws and regulations, as well as standards, policies and procedures of Interim Healthcare.</li>
<li>Receives referral calls, documents and performs intake duties for client services, schedules care professionals for home care or staffing assignments.</li>
<li>Maintains accuracy of data relating to client files</li>
<li>Reviews invoices for Accounts Payable and submits for payment.</li>
<li>Promotes agency through marketing efforts and education of prospective and existing clients and referral sources</li>
<li>Ensures orders are filled by qualified personnel in a timely manner</li>
<li>Develops sound customer objectives and strategies</li>
<li>Identifies and meets/exceeds customer expectations</li>
<li>Maintains customer relationships in an ongoing effort to drive higher levels of customer satisfaction</li>
<li>Responsible for selecting, hiring, developing, evaluating, and retaining a qualified group of PC&amp;SS CSRs and Support Specialists.</li>
<li>Responsible for creating an environment that is conducive to individual and team growth among the employees through training and educational resources.</li>
</ul>
Required SkillsRequirementsMinimum Education &amp; Experience Requirements: 
<ul>
<li>Bachelor’s Degree in a related field or equivalent work experience&nbsp;</li>
<li>Two years of management experience that includes planning, staff supervision, recruiting and hiring</li>
</ul>
Interim HealthCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesPandoLogic. Keywords: Client Services Manager, Location: Columbia, SC - 29202 , PL: 597019917

Client Services Manager

<h3>Job Description</h3>
Job Description
Description
Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 15 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.&nbsp;Do you enjoy providing world class service and support to customers/clients?&nbsp; If you answered yes, this role is what you have been searching for.&nbsp;FTG is looking for a Client Relationship Manager who will work with existing customers to foster and grow existing business opportunities and improve account profitability. Become the key relationship with all levels of your clients to deliver unparalleled service and support. Unlock your earning potential!&nbsp;To be considered for this in office role, you must have the ability to travel up to 25% including overnight stays.&nbsp;Salary range: 60k-65k+ bonuses.&nbsp;What you will do:&nbsp;
<ul>
<li>Support your customers day-to-day needs</li>
<li>Works closely with customer contacts, customer’s end user community, and FTG internal resources to fulfill Service Level Agreements (SLA’s)</li>
<li>Ultimately responsible for customer satisfaction, retention, growth, and profitability of account base</li>
<li>Act as the primary point of contact for all aspects of the contractual relationship with the customer</li>
<li>Work closely with Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management</li>
<li>Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution</li>
<li>Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.</li>
<li>Work closely with Director of Client Relations, Sales Team, Project Management Team, and other resources in order to ensure a collective approach to customer needs.</li>
<li>Onboard new customers</li>
</ul>
What you provide:&nbsp;
<ul>
<li>Experience with managing projects with multi-disciplined team members</li>
<li>Significant experience interacting with customers, including executives</li>
<li>Strong analytical and MS Office skills</li>
<li>Ability to develop and strengthen relationship with Customer</li>
<li>Ability to travel, as necessary, to meet customer and internal needs</li>
<li>High energy level, comfortable performing multifaceted projects in conjunction with normal activities, sense of urgency in all work</li>
<li>Strong analytical and reasoning abilities. Able to develop business processes after evaluating multiple solutions.</li>
<li>Well-developed interpersonal skills. Ability to get along well with diverse personalities—mature—flexible.</li>
<li>Excellent communication skills, written and verbal</li>
<li>Must be at least 21 years of age or older</li>
<li>Must have a valid driver’s license issued in your state of residence</li>
</ul>
Education&nbsp;
<ul>
<li>BA/BS/BBA Degree in Business or equivalent experience</li>
</ul>
Why you should apply:&nbsp;
<ul>
<li>Top Benefits and great PTO package</li>
<li>Excellent growth and advancement opportunities</li>
<li>People 1st Culture</li>
<li>Company sponsored and encouraged DEI Alliance and Employee Resource Groups</li>
</ul>
FloTech, a&nbsp;Flex Technology Group company, provides equal employment opportunities to all employees and applicants for employment.&nbsp; The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws.&nbsp; This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.&nbsp;

Client Relationship Manager

<h3>Job Description</h3>
Job Description
Blue &amp; Co., LLC, is a dynamic and innovative accounting firm that provides growth-committed entrepreneurial clients with accounting and consulting services. With a commitment to excellence and a track record of success, we seek a dedicated Client Accounting Services (CAS) Manager or Senior Manager to join our Louisville, Kentucky office. In this role you will help drive our strategic growth initiatives while delivering exceptional client service and providing strong guidance and mentorship to our existing staff. This role will also support practice growth through industry knowledge, client support and community relations, and business development activities.
Job Duties:
<ul>
<li>Provide accounting and finance services and leadership to our clients across a wide array of industries, including entrepreneurial small businesses, construction, and beverage.</li>
<li>Provide internal support for our clients with day-to-day accounting duties and provide oversight and strategic direction in financial decisions.</li>
<li>Management and oversight of the production and presentation of financial statements and results.</li>
<li>Build and expand relationships with clients and community contacts, contributing to the overall growth of the Louisville office and the firm.</li>
<li>Develop and maintain insightful analytical reports.</li>
<li>Drive the implementation of best practices and efficiencies.</li>
<li>Timely responsiveness to client inquiries.</li>
<li>Proactively work with tax teams to provide tax planning and preparation support.</li>
<li>Plan and manage workflows, scheduling, and training of staff and senior accountants within the CAS Practice.</li>
<li>Perform various other duties to support the continued growth and success of the CAS Team.</li>
</ul>
Qualifications:
<ul>
<li>6+ years of current or recent public accounting experience.</li>
<li>Strong accounting software skills, including QuickBooks (required). </li>
<li>Some sales tax and payroll tax experience preferred</li>
<li>Proven ability to lead a team, execute on strategy and develop team members</li>
<li>Demonstrated ability to oversee and manage engagements, prioritize engagements, and supervise/motivate staff</li>
<li>Well-organized, able to multi-task and prioritize, attentive to detail and possess solid interpersonal communications skills.</li>
</ul>
#LIHybrid

Client Accounting Services Manager/Senior Manager

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Kauai Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred or equivalent experience in the retail, hospitality, or home health care industry. </li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>Base Salary plus incentives/bonuses based on gross margin revenue</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement and employee assistance program</li>
<li>Non-profit company</li>
<li>Hands-on training and continuous employee development for a successful career in healthcare! </li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job DescriptionSalary: 
About Plutus Health Inc.:
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Job Description:
We are seeking an experienced Client Success Manager (CSM) with expertise in medical coding, auditing, and compliance to oversee client relationships, coding operations, and revenue cycle optimization. This role requires a deep understanding of CPT, ICD-10, HCPCS, payer policies, and denial management, ensuring that clients receive best-in-class coding services and compliance support.
The ideal candidate will have a strong background in medical coding, compliance audits, RCM workflow optimization, and payer regulations, along with exceptional client relationship management skills.
Key Responsibilities:
Client Success &amp; Relationship Management:
<ul>
<li>Serve as the primary point of contact for clients, ensuring smooth communication and resolution of coding-related concerns. </li>
<li>Develop and implement client engagement strategies to maximize satisfaction, retention, and revenue growth. </li>
<li>Conduct Quarterly Business Reviews (QBRs) and compliance audits to drive process improvements. </li>
<li>Identify upsell and cross-sell opportunities within client accounts to expand coding service offerings. </li>
</ul>
Medical Coding &amp; Compliance Oversight:
<ul>
<li>Ensure adherence to ICD-10, CPT, HCPCS, and payer-specific guidelines across multiple specialties. </li>
<li>Conduct coding audits, documentation reviews, and risk assessments to improve coding accuracy and compliance. </li>
<li>Monitor denial trends, coding discrepancies, and revenue leakage, implementing corrective actions as needed. </li>
<li>Stay up to date with Medicare, Medicaid, and commercial payer regulations, ensuring regulatory compliance. </li>
<li>Provide training and education to clients and internal teams on evolving coding guidelines and best practices. </li>
</ul>
Revenue Cycle &amp; Denial Management:
<ul>
<li>Optimize coding workflows, ensuring efficient charge capture and clean claim submission. </li>
<li>Collaborate with billing, AR, and denial management teams to reduce denials, enhance revenue recovery, and improve coding accuracy. </li>
<li>Track key performance indicators (KPIs) such as clean claim rates, denial rates, coding accuracy, and compliance scores. </li>
<li>Drive coding automation initiatives to improve operational efficiency and minimize manual errors. </li>
</ul>
Cross-Functional Collaboration &amp; Leadership:
<ul>
<li>Work closely with operations, compliance, and technology teams to refine and enhance coding service offerings. </li>
<li>Lead and mentor onshore and offshore coding teams, ensuring high performance and adherence to compliance standards. </li>
<li>Partner with business development teams to support client onboarding, process improvement initiatives, and contract renewals. </li>
<li>Act as an RCM Subject Matter Expert (SME) in internal strategy discussions and client engagements. </li>
</ul>
 
Required Qualifications:
<ul>
<li>Bachelors degree in Healthcare Administration, Business, or a related field (Masters preferred). </li>
<li>7+ years of experience in medical coding, auditing, and revenue cycle management in a leadership role. </li>
<li>Certification required: CPC, CCS, or equivalent (AHIMA or AAPC certification preferred). </li>
<li>Strong understanding of payer policies, claims processing, medical necessity guidelines, and risk adjustment methodologies. </li>
<li>Experience in coding audits, denial resolution, and revenue integrity initiatives. </li>
<li>Proficiency in RCM platforms, EHR/EMR systems (Epic, Meditech, Paragon, etc.). </li>
<li>Experience managing onshore/offshore coding teams and handling multi-client engagements. </li>
<li>Strong analytical, problem-solving, and negotiation skills with the ability to translate data into actionable insights. </li>
<li>Willingness to travel as needed. </li>
</ul>
Why Join Plutus Health Inc.?
<ul>
<li>Work for a fast-growing, innovative company recognized for excellence in healthcare.</li>
<li>Collaborate with a dynamic, supportive team that values professional development.</li>
<li>Make a meaningful impact on patient care and operational success.</li>
</ul>
 remote work

Client Success Manager (Medical Coding & Compliance)

<h3>Job Description</h3>
Job Description50,000.00-60,000.00 
Job Summary
Independently manages client facing accounts. Focus is coordinating the development of client solutions, project development, assist in developing strategic frameworks, managing timelines and delivery, and providing day-to-day contact with the client.
Responsibilities
<ul>
<li>Strengthen client relationships and attend client meetings</li>
<li>Learn the client business and become the expert in customers process: team structures, approval process, deployment system, all store operation process, line review dates, etc.</li>
<li>Manage projects involving complex work streams and cross-functional collaboration (internally and externally)</li>
<li>Setup prototypes and other Innovation Center Activities</li>
<li>Daily order processing</li>
<li>Inventory maintenance</li>
<li>Maintain Display accuracy on Custom Client Website</li>
<li>Manage Client monthly financial data in Sugar for RGL</li>
<li>Identify customer questions, concerns, and overall needs</li>
<li>Verifying, correcting, and/or updating account information</li>
<li>Provide accurate answers and solutions to client queries</li>
<li>Identifying any missing, lost, or damaged materials and immediately notify the client/vendor</li>
<li>Provide accurate, valid, and complete information by using business acquired programs</li>
<li>Develop and nurture client relationship, measured by positive client feedback</li>
</ul>
Qualifications
<ul>
<li>High School Diploma</li>
<li>Client facing experience</li>
<li>Must be detailed and organized</li>
<li>Must have a sense of urgency and be able to multitask in a fast-paced environment</li>
<li>Strong MS Word and Excel knowledge must be able to create and maintain documents and spreadsheets</li>
<li>Must have strong verbal and writing skills</li>
<li>Must be able to communicate and coordinate activities with all levels of the organization</li>
<li>Strong reasoning, negotiation and problem-solving skills which includes the ability to be proactive and anticipate potential problems</li>
<li>Must be able to multi-task, prioritize and manage time effectively</li>
<li>Periodic travel may be required</li>
</ul>
Physical Requirements 
<ul>
<li>Reaching above shoulder heights, below the waist or lifting to file documents or store materials</li>
<li>Works near and in manufacturing area</li>
<li>Must be able to lift up to 25lbs</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWho You Are: The Client Success Manager is a critical part of Clearwave’s growth strategy and is responsible for client satisfaction and retention.&nbsp; Clearwave is looking for an individual who is inherently a customer advocate who thrives in a fast-paced environment. What You’ll Do:
<ul>
<li>Managing client relationships across multiple levels of the organization&nbsp; </li>
<li>Driving and reporting of usage of the solution against client-defined objectives through regular meetings and Executive Business Reviews </li>
<li>Driving customer retention through proactive planning, management, and execution of the contract renewals process. </li>
<li>Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership. </li>
<li>Developing innovative solutions to help clients achieve their goals and show ROI </li>
<li>Collaborating with internal teams on the clients’ behalf to deliver a successful onboarding experience and drive future projects to resolution. </li>
<li>Coordinating with the sales team to identify expansion opportunities </li>
<li>Working with the marketing team to refine client marketing solutions </li>
<li>Identifying at-risk accounts and develop strategies to mitigate churn, ensuring customer retention. </li>
<li>Working with leadership and cross-functional teams to drive customer success strategy ongoing. </li>
</ul>
What You’ll Bring:
<ul>
<li>5+ years of&nbsp;experience in a customer success role with a Software as a Service (SAAS) company</li>
<li>3- 5&nbsp;years of&nbsp;healthcare experience with knowledge of the patient registration process</li>
<li>Strong business acumen and executive-level presentation skills</li>
<li>Strong interpersonal and effective communication skills</li>
<li>Excellent time management capabilities</li>
<li>Ability to thrive in a team-based environment</li>
<li>Ability to deal with high-pressure situations with poise, diplomacy, and tact</li>
<li>Bachelor's degree from an accredited, 4-year college or university</li>
<li>Willingness to travel up to 25%</li>
</ul>
 The base salary range for this position is $90,000- $105,000 per year, plus an annual bonus, based on experience and qualifications.
What We Offer:  
<ul>
<li>Competitive salary</li>
<li>Flexible Time Off, including 8 holidays  </li>
<li>Paid Parental Leave  </li>
<li>401(k) plan with matching employer contribution  </li>
<li>Discretionary annual bonuses &amp; merit raises </li>
<li>Hybrid work schedule </li>
<li>Comprehensive benefits package, including medical dental, and vision insurance </li>
</ul>
Who We Are: 
Clearwave Corporation is a fast growing, innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.  
Clearwave does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.  
The company is committed to providing reasonable accommodations to all employees and job seekers, including individuals with disabilities. Please call 678.738.1120 or email <a href="mailto:Jobs@clearwaveinc.com" target="_blank">Jobs@clearwaveinc.com</a> to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.   
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Client Success Manager

<h3>Job Description</h3>
Job Description
About the Role
Kara is seeking a dedicated and compassionate Client Services Manager to act as a crucial link between our grief support services and those seeking assistance. This position combines providing exceptional, culturally attuned client service with the efficient management of key agency administrative functions. In this role, you will be the primary point of contact for all inquiries, ensuring potential clients are well-informed and connected to the appropriate resources, and you will also manage the client services team, consisting of your full-time role and two part-time employees. Responsibilities include managing phone and web-based communications, maintaining accurate service information, and coordinating room reservations and supplies to support our programs. While client interaction and support are paramount, you will also play a role in maintaining a smooth operational flow, ensuring our team can effectively deliver our mission. The ideal candidate will possess strong interpersonal, communication, and organizational skills, a deep commitment to our values of empathy and compassion, and the ability to manage both client-facing and operational tasks with professionalism and care.
To be considered for this position please submit a cover/interest letter with your resume. The letter should clearly express why you are interested in working for Kara (a nonprofit dedicated to serving the bereaved), what connects you to our mission, and how your skills and experiences uniquely qualify you for the role.
Key Responsibilities include, but are not limited to the following:
Client &amp; Customer Service
<ul>
<li>Responsible for providing excellent culturally attuned customer service and ensuring client services team does the same, including understanding and communicating Kara service options available to potential clients.</li>
<li>Manages all incoming phone inquiries with compassion and care, capturing and recording appropriate information, and routing requests to service programs and departments.</li>
<li>Manages all incoming web-based inquiries, including follow up communication as needed, and routing requests to service programs and departments.</li>
<li>Ensures all clients, volunteers and guests are greeted and directed in a compassionate, hospitable, and helpful manner.</li>
<li>Regularly communicates with Executive Director and Director of Client Services and Programs regarding significant client issues or concerns.</li>
<li>Proactively identifies and proposes opportunities to improve efficiency of client focused operational systems and processes.</li>
</ul>
Program &amp; Service Support
<ul>
<li>Manages and provides guidance and training for client services team (2) and operational volunteers as needed.</li>
<li>Collaborates and communicates with program directors and staff to ensure client service requests are managed seamlessly.</li>
<li>Maintains current information on community resources that complement grief support services for staff, volunteers and clients.</li>
<li>Maintains supplies for select Drop-In grief groups conducted at the Kingsley office.</li>
<li>Manages and maintains the grief-related books lending library.</li>
<li>Prepares written information and documentation for agency-related reports regarding client services.</li>
<li>Provides quarterly Service Request reports for analysis and data review.</li>
<li>In concert with Executive Director, manages Background Check administrative process for volunteers and therapy program associates.</li>
</ul>
Office &amp; Facility Management
<ul>
<li>Maintains the Kara Room Reservation System (currently Planyo); including room reservation request procedures, user administration, program support, and assists and guides volunteers with meeting room reservations as needed.</li>
<li>Keeps informational service related collateral and resources updated and accessible throughout the Kingsley office facility.</li>
<li>Ensures all meeting rooms at Kingsley location are maintained in good order and stocked with appropriate supplies, including kitchen area and shared meeting spaces.</li>
<li>Ensures all meeting room equipment (air purifiers, heaters, etc) at the Kingsley location are appropriately maintained and in working order.</li>
<li>Manages and maintains supplies and materials in support of program-related services.</li>
<li>Oversees the distribution all incoming correspondence, mail, deliveries, and monetary receipts in accordance with established procedures.</li>
<li>Works with Finance &amp; Operations Manager as a liaison with lessor First Presbyterian representative(s) (including custodial) to address all logistics issues including maintenance concerns, and building security issues of all rental space.</li>
<li>In concert with Finance &amp; Operations Manager, assists in managing the VoiceEdge cloud phone system.</li>
<li>In concert with Executive Director and Finance &amp; Operations Manager, coordinates meeting room reservations at First Presbyterian campus site in support of agency-wide and program specific activities.</li>
<li>Serves as the primary key custodian, ensuring necessary keys are distributed to staff and volunteers per established procedures.</li>
<li>Serves as liaison and communicator with other tenants on property (currently The Learning Center).</li>
</ul>
Required Qualifications
<ul>
<li>Keen understanding of Kara's mission and commitment to empathy and compassion.</li>
<li>Client-centered and culturally attuned approach to supporting individuals navigating loss and grief.</li>
<li>Fluency in Spanish and English.</li>
<li>Bachelor’s Degree or equivalent.</li>
<li>3-5 years of relevant experience.</li>
<li>High standard of professionalism, integrity, and confidentiality.</li>
<li>Excellent interpersonal skills, including the ability to interact effectively with diverse stakeholders (clients, staff, volunteers, partners, vendors).</li>
<li>Strong verbal and written communication skills, including phone proficiency.</li>
<li>Hospitable manner, positive attitude, and sense of humor.</li>
<li>High degree of compassionate presence and patience.</li>
<li>Excellent organizational, time management, planning, and problem-solving skills.</li>
<li>Ability to resolve problems with patience, respect, and professionalism.</li>
<li>Adaptability and ability to work effectively in a team.</li>
<li>Flexible, resourceful, and innovative with strong initiative and follow-through.</li>
<li>Ability to work under pressure and manage competing priorities.</li>
<li>Strong managerial skills including effective training and volunteer supervision.</li>
<li>Proficiency in Microsoft Office Suite, Google Apps Suite, Zoom, Internet navigation, and database applications.</li>
<li>Familiarity with design software (Adobe Suite).</li>
<li>Proficiency in operating office equipment and basic IT/networking understanding.</li>
<li>Ability to work evenings and weekends periodically.</li>
<li>Quick to learn, and willingness to ask for assistance.</li>
</ul>
Preferred Qualifications
<ul>
<li>Non-profit / Social Services / Health Care experience</li>
<li>Experience as a Kara volunteer or similar program requiring understanding of grief support structures.</li>
</ul>
To be considered for this position please submit a cover/interest letter with your resume. The letter should clearly express why you are interested in working for Kara (a nonprofit dedicated to serving the bereaved), what connects you to our mission, and how your skills and experiences uniquely qualify you for the role.
Company DescriptionAs a nonprofit organization serving the San Francisco Bay Area since 1976, Kara provides comprehensive bereavement support, grief education and crisis response to individuals and communities facing the difficult realities of death and dying. Serving over 5,000 individuals annually, Kara provides a wide breadth of grief support and education services to the community including: individual and group peer support; in- house psychotherapy; on-site crisis intervention; bereavement education and training services; Camp Kara, a bereavement camp for children 6-17 years old; and community events. Through a time-tested and highly effective peer model (adopted from the Shanti Model), over 200 trained volunteers, supervised by professional staff, support grieving adults and children as they navigate loss. Kara provides a space where those in grief find deep relief in the company of others who understand. Our peer services are designed to be accessible and are offered at no cost to those we serve. We are funded primarily by charitable donations and the heartfelt generosity of the community we serve. Kara is committed to the principles of diversity, equity and inclusion and maintains no affiliations with any religious or government-based organizations. 
<h3>Company Description</h3>
As a nonprofit organization serving the San Francisco Bay Area since 1976, Kara provides comprehensive bereavement support, grief education and crisis response to individuals and communities facing the difficult realities of death and dying. Serving over 5,000 individuals annually, Kara provides a wide breadth of grief support and education services to the community including: individual and group peer support; in- house psychotherapy; on-site crisis intervention; bereavement education and training services; Camp Kara, a bereavement camp for children 6-17 years old; and community events. \r\n\r\nThrough a time-tested and highly effective peer model (adopted from the Shanti Model), over 200 trained volunteers, supervised by professional staff, support grieving adults and children as they navigate loss. Kara provides a space where those in grief find deep relief in the company of others who understand. Our peer services are designed to be accessible and are offered at no cost to those we serve. We are funded primarily by charitable donations and the heartfelt generosity of the community we serve.\r\n\r\nKara is committed to the principles of diversity, equity and inclusion and maintains no affiliations with any religious or government-based organizations.

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