Job Description
Job DescriptionSalary Info: $65000.00 - $70000.00/Yearly
Description
Interim HealthCare, a leading home health organization and 7x Top Workplace in South Carolina, has an immediate opening for a Client Services Manager for our Personal Care and Support Services department in our Columbia, SC office. The Client Services Manager will effectively manage field employees including recruiting, retention, onboarding, counselling, training activities, and separations to support the goals of the company. This role will participate in operations assisting with the development of policies and procedures and effectively manage compliance in accordance with policies, procedures, and regulation.
Our Mission: We are dedicated to honoring God through the enrichment of human life.
What we offer:
- Competitive Salary and Benefits
- Paid Time Off
- 401K with company match
- HSA with company match
- Health, Dental, and Vision Coverage
- Paid Holidays
- Paid Parental Leave
- Cell phone allowance
- Tuition Assistance
- Fitness Reimbursement
Who we are:
Since 1979, Interim HealthCare has been a trusted provider of quality care in the region. Our stability, integrity, and commitment to excellence make us the ideal career partner for healthcare professionals. We offer flexible assignments that accommodate your lifestyle and priorities. Join our compassionate culture, where employees thrive and amazing patient outcomes are our priority, benefiting both patients and their families.
Ready to make a lasting impact? Apply today and become part of our dedicated team at Interim HealthCare!ResponsibilitiesWhat you'll do:
- Ensure compliance with all federal, state, and local government laws and regulations, as well as standards, policies and procedures of Interim Healthcare.
- Receives referral calls, documents and performs intake duties for client services, schedules care professionals for home care or staffing assignments.
- Maintains accuracy of data relating to client files
- Reviews invoices for Accounts Payable and submits for payment.
- Promotes agency through marketing efforts and education of prospective and existing clients and referral sources
- Ensures orders are filled by qualified personnel in a timely manner
- Develops sound customer objectives and strategies
- Identifies and meets/exceeds customer expectations
- Maintains customer relationships in an ongoing effort to drive higher levels of customer satisfaction
- Responsible for selecting, hiring, developing, evaluating, and retaining a qualified group of PC&SS CSRs and Support Specialists.
- Responsible for creating an environment that is conducive to individual and team growth among the employees through training and educational resources.
Required SkillsRequirementsMinimum Education & Experience Requirements:
- Bachelor’s Degree in a related field or equivalent work experience
- Two years of management experience that includes planning, staff supervision, recruiting and hiring
Interim HealthCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesPandoLogic. Keywords: Client Services Manager, Location: Columbia, SC - 29202 , PL: 597019917