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<h3>Job Description</h3>
Job Description
Position Title:&nbsp;TECHNOLOGY HOSPITALITY DIRECTOR &nbsp;
Salary: $130000-$150000 / year
Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.
Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.
Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.
At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people.
We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.
Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.
Job Summary
Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events.&nbsp;
<ul>
<li>Hospitality – Always listening&nbsp;</li>
<li>Excellence – Always improving&nbsp;</li>
<li>Resilience – Always flexible&nbsp;</li>
<li>Ownership – Always trusted&nbsp;</li>
</ul>
That’s where the Technology Hospitality Director comes in. The Technology Hospitality Director’s main role is to provide administration and accountability to the hospitality managers, program managers and program team members.
The Technology Hospitality Director’s responsibility is to deliver oversight and accountability to the successful partnership with the client, the operation of the client site, the deployment of strategic initiatives by the program managers and the delivery of service by all frontline team members in their account portfolio.
The administrative deliverables regarding the onsite team’s daily activities, the successful deployment of the scope of work and the financial health of the Technology Hospitality solution at their assigned client accounts are the sole responsibility of the Technology Hospitality Director.
The Technology Hospitality Manager or the Client Experience Manager will report directly to them.
The Technology Hospitality Director will report directly to the Senior Director, Account Operations.
Responsibilities
<ul>
<li>Develop a weekly cadence with the Managers at all client sites</li>
<li>Develop a weekly cadence with the client managers and client stakeholders at all sites</li>
<li>Gather and report all administrative and financial data back to Senior Director, Account Operations on a regular basis</li>
<li>Ensure that all AV technical requirements are met by managing and directing the efforts of each client site and its Technology Hospitality Manager or Client Experience Manager</li>
<li>Oversee the development of all QBR and MBR presentations with the Technology Hospitality Manager or Client Experience Manager</li>
<li>Receive and review all client data regarding preventative maintenance, room inventory, room utilization, etc. from client management</li>
<li>Ensure all managers are actively engaged with their team members for communication, culture and training</li>
<li>Hold all managers accountable to their individual duties and assignments</li>
<li>Be ready to answer any and all questions from either the leadership of Waveguide or the client at any time and within a moment’s notice</li>
<li>Be responsible for the financial health of all accounts within your client portfolio</li>
<li>Recruiting, interviewing, hiring and termination of all team members on the frontline</li>
<li>Oversee the preparation and management of quarterly reporting of AV support, room checks and industry trends in partnership with Client and other vendors</li>
<li>Maintain executive relationships with all subcontractors and vendors of Technology Hospitality</li>
<li>Act as escalation point for all operational items for assigned accounts</li>
<li>Responsible for the operational efficiency and financial performance of the Technology Hospitality solution at all assigned accounts</li>
<li>Represent the Technology Hospitality solution to primary clients at assigned accounts</li>
</ul>
Required Core Competencies
<ul>
<li>Working knowledge of basic contract language and agreement structures</li>
<li>Ability to perform basic mathematics in a business environment</li>
<li>Working knowledge of corporate accounting</li>
<li>Ability to produce a forecast and operate within a designated budget</li>
<li>Ability to influence decisions by key client stakeholders using data and operational insights</li>
<li>Familiarity with event production roles and functions</li>
<li>Strong understanding of commercial/institutional technology applications and operations, including audio systems, video display technology, unified communications, digital signage, networked signal distribution and complex automation and control&nbsp;&nbsp;</li>
<li>Significant experience with commercial/institutional building design and construction, including understanding of common building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)&nbsp;</li>
<li>Ability to absorb business data and translate into actions with designated business outcomes</li>
<li>Ability to communicate clearly both verbally and in written form</li>
<li>Ability to absorb and understand written business communication and respond professionally and hospitably to every situation</li>
</ul>
Preferred Qualifications
<ul>
<li>Working knowledge of:
<ul>
<li>Commercial construction projects and phases</li>
<li>Construction drawings</li>
</ul>
</li>
<li>Ability to read and apply AV line drawings</li>
<li>Ability to offer operational insights during the design phase of AV construction projects</li>
</ul>
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
Associates at Waveguide are offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Personal Leave</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Applications are accepted on an ongoing basis.
Waveguide maintains a drugfree workplace.
Req ID:&nbsp;1430287
Waveguide&nbsp;
BRITTANY BENNETT&nbsp;
[[req_classification]]&nbsp;

TECHNOLOGY HOSPITALITY DIRECTOR

<h3>Job Description</h3>
Job DescriptionCompany Description 
English/Korean Bilingual
Custom clearance compliance Officer will be responsible for developing, managing and monitoring compliance policies and procedures to ensure the company’s operations align with legal and regulatory requirements. This individual will play a critical role in risk management, policy enforcement, and corporate governance.
Job Description 
Regulatory Compliance and Monitoring&nbsp;
<ul>
<li>Monitor regulatory changes and ensure the organization stays compliant with the laws&nbsp;and regulations&nbsp;</li>
<li>Act as the primary liaison with regulatory agencies, ensuring timely reporting and resolution&nbsp;of compliance matters&nbsp;</li>
</ul>
Program Review and Development
<ul>
<li>Develop, implement, and maintain compliance programs, policies, and procedures</li>
<li>Analyze new and changing laws and regula ons that impact the company’s business and advise senior management accordingly</li>
<li>Review compliance risk assessments and determine if current processes control risk</li>
</ul>
Training and Internal Education
<ul>
<li>Drafting and maintaining employee training for compliance</li>
<li>Provide training and guidance to employees on compliance-related policies and best practices</li>
<li>Ensure all staff understand and comply with company policies and regulatory requirements</li>
</ul>
Compliance Reporting and Documentation 
<ul>
<li>Create, maintain, and update reporting of compliance tests and risk assessments&nbsp;</li>
<li>Prepare reports to the executive leadership on compliance status</li>
</ul>
Qualifications 
<ul>
<li>5+ years of regulatory compliance experience, including at least one year of experience as a senior compliance officer at a mid-to-large size company (100+ employees).</li>
<li>Bachelor’s degree in a relevant field</li>
<li>In-depth knowledge of regulatory requirements related to imports, customs, and FinCEN. Fashion industry experience preferred.</li>
<li>Proven ability to handle confidential information with discretion and professionalism</li>
<li>Experience communicating and interacting with regulatory agencies and regulatory affairs</li>
<li>Experience in conducting training sessions and developing compliance frameworks</li>
<li>English/Korean Bilingual</li>
<li>Certified Compliance Professional or other compliance related certification</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.&nbsp;

Customs Clearance Compliance Officer - 감사 (Bilingual Korean/English)

<h3>Job Description</h3>
Job Description


JOB TITLE: Director of Fund Development
DIVISION: CVC/Housing Division

SUPERVISOR: Executive Director
SUPERVISES: Fund Development Coordinator; Fund Development Associate 
LOCATION: Long Beach, CA 90810; Hybrid Schedule to be set upon hire 

General Summary
Century Housing Corporation is a Community Development Financial Institution (CDFI) and a leading nonprofit lender dedicated to financing the development of affordable and workforce housing. We are committed to building and operating supportive housing communities through our subsidiary, Century Affordable Development, Inc., and providing vital services through Century Oasis Residential Services.
Our flagship supportive housing community, Century Villages at Cabrillo (CVC), is a 27-acre campus in Long Beach, home to over 1,500 residents, including formerly unhoused veterans, families, and individuals with acute mental health needs. CVC offers both permanent and transitional housing, integrated with a network of comprehensive services and amenities provided by a range of collaborators. As part of our commitment to enhancing lives and fostering stable communities, we provide oversight, property and asset management, and a backbone of support services to ensure long-term success.
Position Summary
Century Housing Corporation is seeking a passionate and dedicated individual to join our team and contribute to this mission of community development, housing innovation, and supportive service delivery.
In this leadership role, you will collaborate closely with senior management to drive strategy, assess program needs, and oversee critical funding priorities. You will play an instrumental role in supporting the financial sustainability of Century’s initiatives, including the annual fundraising event, grant proposals, and strategic donor outreach.
As Director, you will manage fundraising efforts for supportive services, community development, and housing initiatives—both on and off our flagship Century Villages at Cabrillo (CVC) campus. This includes identifying and securing funding through grants, individual and corporate donations, events, and campaigns.
Key responsibilities:
<ul>
<li>Donor and Foundation Relationships: Cultivate and nurture relationships with individual donors, foundations, and other funding partners.</li>
<li>Community Engagement: Represent Century Housing in community outreach and public relations efforts, building awareness of our mission and initiatives.</li>
<li>Fundraising Campaigns &amp; Events: Lead fundraising campaigns and manage the logistics of the annual event, ensuring effective donor engagement and outreach.</li>
<li>Donor Recognition: Oversee the development and execution of a donor recognition program that honors our supporters and maintains long-lasting relationships.</li>
<li>Financial Management: Maintain donor data, prepare budget forecasts, and ensure compliance with reporting requirements for funders.</li>
<li>Internal Collaboration: Provide regular updates to leadership on fundraising progress, challenges, and strategic opportunities, while ensuring that Century’s ethical standards and best practices are upheld.</li>
</ul>
The ideal candidate will have strong experience in nonprofit fundraising, a passion for community development, and an ability to work cross-functionally within an organization to achieve shared goals. 
Essential Position Responsibilities
<ul>
<li>Development Strategy: Collaborate with the Executive Director and senior leadership to create a comprehensive and multi-faceted development plan that aligns with Century Housing’s mission and goals.</li>
<li>Donor Cultivation and Solicitation: Identify, cultivate, and solicit key donors, including individuals, foundations, and corporations, ensuring long-term commitment and support.</li>
<li>Donor Plans: Develop tailored communication, cultivation, and solicitation plans for each major gift donor and prospect, ensuring a personalized approach that builds lasting relationships.</li>
<li>Stewardship: Create and manage an effective stewardship program to engage and recognize donors at all levels, maintaining strong relationships and encouraging continued support.</li>
<li>Donor Database Management: Oversee the management of donor databases and financial records to ensure accuracy, confidentiality, and up-to-date information.</li>
<li>Fund Development Goals: Set clear fund development goals and milestones in partnership with the Executive Director, and ensure these goals are met or exceeded.</li>
<li>Content Creation &amp; Visibility: Supervise the creation of materials, digital content, and website updates that enhance Century Housing’s visibility, reputation, and donor engagement opportunities.</li>
<li>Grant Proposals: Research, initiate contact with potential funders, prepare, and review grant proposals that align with Century Housing's initiatives and objectives.</li>
<li>Event Sponsorship: Identify and solicit principal sponsors for fundraising events to maximize their success and visibility.</li>
<li>Budget Preparation: Assist in the preparation of the annual development income and expense budget, ensuring alignment with overall fundraising goals.</li>
<li>Team Leadership: Lead, supervise, and provide performance management for a small development team, including the Fund Development Coordinator and Fund Development Associate, fostering a collaborative and high-performance environment.</li>
<li>Additional Responsibilities: Undertake other duties and responsibilities as assigned to further Century Housing’s mission and fundraising goals.</li>
</ul>
 
Knowledge, Skills, and Abilities:
<ul>
<li>Understanding of Supportive Housing Needs: In-depth knowledge of the unique needs of individuals and families within the permanent supportive housing community, and the ability to effectively communicate these needs to potential funders.</li>
<li>Corporate Communications: A solid understanding of corporate communications strategies and how to tailor messaging to diverse audiences, ensuring clarity and alignment with Century Housing’s mission.</li>
<li>Grant Writing Expertise: Proven experience writing successful grant proposals, including federal, state, or local government human services and/or health grants. Ability to write compelling requests for funding from private organizations and trusts.</li>
<li>Fundraising Research: Familiarity with research techniques for identifying and prospecting new donors, foundations, and grant opportunities to support fundraising efforts.</li>
<li>Strong Written Communication: Excellent written communication skills, with the ability to write clear, structured, and persuasive proposals. Also, skilled in copyediting for clarity, grammar, and tone to produce high-quality materials.</li>
<li>Collaboration &amp; Independence: Ability to be a strong team player in a collaborative environment while also working independently when required, managing tasks efficiently and proactively.</li>
<li>Planning and Budgeting: Ability to create strategic plans, set fundraising goals, and prepare detailed budgets. Proficient in reading and interpreting IRS Form 990 and other financial documents for compliance and planning purposes.</li>
<li>Technical Proficiency: Strong computer skills, including proficiency with the Microsoft Office suite, database management systems (e.g., Boomerang), and basic understanding of data entry and donor management systems. </li>
<li>Flexibility &amp; Motivation: Ability to maintain flexibility and stay motivated in a high-expectations environment, adapting to shifting priorities and deadlines while ensuring continued progress toward goals.</li>
<li>Detail-Oriented &amp; Organized: Strong attention to detail and exceptional time management skills, including the ability to manage calendars, schedules, and track multiple priorities simultaneously.</li>
<li>Availability: Willingness and ability to work evenings or weekends, as required, to support fundraising events, donor meetings, and other organizational needs.</li>
</ul>
The ideal candidate will combine a strategic mindset with practical fundraising skills demonstrating a commitment to supporting Century Housing’s mission while managing competing priorities in a dynamic, results-driven environment.
Education and Experience:
<ul>
<li>Bachelor’s Degree required.</li>
<li>3-5 years of experience writing successful grant proposals and securing awards of up to $1,000,000 or more.</li>
<li>Project Management Experience preferred but not required.</li>
<li>Corporate Communications Experience is helpful but not required.</li>
<li>A combination of relevant education and verifiable experience will also be considered.</li>
</ul>
Salary and Benefits: The salary range for this position is: $120,000-$150,000 depending on experience. Century Housing Corporation offers 100% paid health benefits including medical, dental, vision, Basic Life/AD&amp;D, employer contributions toward FSA/Dependent Care, 403B with employer match, long-term care, flexible schedule, and generous PTO offering. Paid college tuition assistance, professional development opportunities and college loan repayment assistance are also available.
Job Location: Long Beach, CA 90810. Flexible hybrid schedule to be set with candidate upon hire. Some local travel required between communities we serve, and administrative offices located in Los Angeles County.

Director of Fund Development

<h3>Job Description</h3>
Job Description:\n\n Senior Service Manager (Regional / National Branch Operations Leader) About the Role Hudson Technologies is looking for a proven service operations leader to step into the Senior Service Manager role – a senior leadership position overseeing broader service operations at the branch or multi-region level. As a Senior Service Manager, you will expand upon the Service Manager duties with higher-level strategic oversight and by managing other managers (you may directly supervise one or more Service Managers, in addition to guiding Service Leads and major project teams). You will ensure that all service teams under your umbrella are performing optimally, maintaining efficiency, consistency, and quality across a large segment of the company. Key responsibilities include setting operational strategy, standardizing processes across regions, leading critical projects or programs, and driving continuous improvement and growth of the service business. This role typically reports to the Director or VP of Service Operations and is crucial for translating executive vision into effective field execution. We need a strong, visionary leader (immediate hire) who can manage through subordinate managers, influence cross-functional decisions, and elevate Hudson’s service performance nationally. Key ResponsibilitiesOperational Oversight &amp; Strategy: Oversee service operations at a macro level for an entire branch or multiple regions. Develop and set the direction for how projects and service activities are executed company-wide or across your broad area. Ensure consistency and high standards in service delivery by establishing and refining operational strategies, methods, and procedures. For example, you might design and implement a new company-wide safety program or standardize the project planning process for all refrigerant recovery jobs to increase efficiency and quality. Monitor the performance of all projects through your Service Managers and Leads, ensuring that client requirements and company standards are met every time.Project &amp; Program Management: Directly oversee particularly critical or high-stakes projects, especially those spanning multiple teams or regions. Act as the ultimate point of escalation for complex technical or logistical challenges – if a project encounters significant obstacles, you step in to resolve them by coordinating resources or adjusting plans. You ensure proper direction and support for any multi-team initiatives, and you might personally lead large-scale programs (e.g., a nationwide chiller retrofit program for a major client). Oversee the project portfolio in your domain, making sure all projects collectively meet performance and profitability targets.Financial &amp; Business Accountability: Take high-level financial responsibility for service operations under your leadership. Manage the consolidated service budget for your branch or regions, encompassing multiple service teams. Approve significant expenditures and investments (equipment purchases, major hiring decisions) and negotiate with key vendors or large customers on contracts and pricing as needed. Ensure that your area meets its revenue and profit targets – review financial reports that roll up performance of multiple teams and make strategic decisions to improve profitability or reduce costs. For example, if overtime costs are excessive across regions, you might implement staffing or scheduling changes. Oversee billing, invoicing, and cash flow issues at a high level, ensuring no systemic problems (like chronic billing delays or uncollected receivables) impede the business. Essentially, you own the business results for all service operations under your purview.Leadership of Managers &amp; Cross-Functional Coordination: Directly supervise and develop Service Managers (and possibly senior Leads) who run individual regions or departments. Provide coaching and guidance to these managers, standardizing leadership practices and ensuring all teams align with company goals and policies. Lead management-level meetings to share best practices, align on strategy, and drive a unified service culture across regions. In addition, act as a key liaison between the service organization and other departments: work with Engineering on product or process improvements (feeding back field issues that need R&amp;D attention), partner with Sales on major account strategies and contract negotiations, and coordinate with Supply Chain on major equipment or inventory needs. Contribute to top-level planning such as evaluating ROI for opening a new service center or launching a new service line. You are involved in strategic decisions that affect not only your teams but the company’s service direction as a whole.Customer &amp; Stakeholder Engagement: Ensure the highest level of customer satisfaction for top-tier clients and critical projects. Personally engage with executives of key customers, serving as the senior contact for major accounts. You may attend kickoff meetings or final review meetings for flagship projects to show Hudson’s commitment and to ensure client expectations are exceeded. Handle any escalated customer issues that Service Managers cannot resolve – coordinating multi-department efforts (with engineering, manufacturing, etc.) to tackle complex problems swiftly. Additionally, represent the service organization in executive-level discussions internally; for example, present service performance results and strategic plans to Hudson’s senior leadership or board of directors. Act as a figurehead for service excellence both within and outside the company.Continuous Improvement &amp; Expansion: Drive continuous improvement initiatives and the strategic expansion of our service offerings. Analyze broad trends in operations, financials, and customer feedback to identify opportunities for improvement or growth. For instance, if you notice rising demand for SF₆ gas services, you might champion investment in more SF₆ recovery equipment and specialized training to expand that service line. Lead the adoption of new technologies (digital reporting tools, remote monitoring systems, etc.) to increase efficiency and modernize service delivery. Shape or update company policies related to field service, safety, and customer service to support growth and ensure compliance with evolving regulations. In this role, you are a key strategist, continually evolving the service business model to maintain Hudson’s industry leadership. Required QualificationsExperience: 15+ years of experience in heavy HVAC/R or industrial services, with extensive leadership experience (often 10+ years managing teams, including managing other managers). By this stage, you should have served successfully as a Service Manager or equivalent for several years. We seek a veteran of the field service domain with deep industry knowledge and a network of industry contacts. Experience in second-line leadership (managing through subordinate managers) is highly valuable, as this role requires indirect management and leadership influence across multiple teams.Education: A bachelor’s degree is highly preferred and many Senior Service Managers hold one; some even have a Master’s (such as an MBA) given the strategic nature of the job. However, our internal philosophy emphasizes experience and results over formal education for this role. If you have a strong track record of service leadership and business results, that is most critical. Still, having a solid educational background in engineering or business can equip you with useful knowledge for strategic decision-making.Certifications: All fundamental certifications (EPA Universal, etc.) are expected to be held from earlier career stages. At this senior level, additional credentials underscore your expertise: advanced leadership certifications or executive training programs, Six Sigma/Lean certifications for process improvement, or high-level safety certifications (for example, Certified Safety Professional or similar). You should be thoroughly versed in regulatory compliance (EPA refrigerant regulations, OSHA safety standards, DOT transportation rules) and may serve as the company’s subject matter expert or official signatory for compliance documents. Any industry-specific honors or certifications (like ASHRAE certifications, or a Professional Engineer license if applicable) further demonstrate your mastery.Skills: Mastery of technical, managerial, and business skills is required. Technically, you should have a comprehensive understanding of all services Hudson offers and be able to discuss technical details fluently, even if you no longer perform field tasks regularly. Keep current with industry advancements (new refrigerants, regulations, technologies) to guide the organization effectively. Managerially, you must excel at high-level planning, organizational design (structuring teams/regions), and leadership development – capable of shaping a large organization and grooming the next generation of leaders. You should be adept at managing via metrics, using data-driven approaches for decision-making and performance management. Strong competence in conflict resolution and change management is essential (e.g., leading the team through significant changes like reorgs or new policy rollouts). In terms of business acumen, you need to contribute to corporate strategy, manage large budgets, understand market dynamics, and be skilled in areas like contract negotiation and high-level customer communications (including dealing with corporate client executives or government contracts).Soft Skills: Outstanding leadership presence and influence. You must be able to motivate not just individuals, but entire teams-of-teams through your Service Managers. Charismatic and clear communication is a must – able to articulate vision and strategy to both your staff and executive leadership in a compelling way. High emotional intelligence, to manage a large workforce, understand the pulse of the organization, and maintain morale and productivity across regions. Exceptional analytical thinking to interpret complex performance data and market trends, identifying patterns and guiding strategic pivots. Excellent time management and delegation skills – focus on big-picture strategy and trust your managers with the details, avoiding micromanagement. Finally, a spirit of innovation and adaptability: you should champion new ideas and be agile in responding to industry changes (regulatory shifts, market trends), helping Hudson navigate and remain ahead of the curve. Preferred QualificationsExperience: Career progression including multi-regional oversight or national service management responsibility is strongly preferred. For example, having been a Regional Director or having managed multiple branch operations would prepare you well. Experience leading through significant growth phases or mergers/acquisitions in a service business would be a plus.Education: An MBA or other advanced degree in management can be a plus, as it indicates formal training in strategy and leadership (though not required if seasoned by experience).Executive Training: Completion of executive leadership programs or affiliations with industry leadership forums. Being an active member of industry associations (like ASHRAE, IIAR, or others relevant to HVAC/R) where you’ve perhaps held leadership positions could demonstrate industry leadership.Strategic Achievements: A track record of launching successful new service offerings or entering new markets. Demonstrated success in improving large-scale operations (for instance, cutting costs by X% while improving service levels across a broad region).Innovation: Experience driving digital transformation or introducing technology solutions in field service (such as implementing IoT remote monitoring or AI-driven analytics in service processes) would highlight a forward-thinking mindset.Global Perspective: While this role is U.S.-focused, any international experience or managing distributed teams across far-reaching regions shows adaptability and cultural leadership breadth, which can be advantageous as Hudson continues to grow. Travel Requirements This senior role requires significant travel to keep a pulse on operations and maintain relationships with key clients and teams. Expect around 80% travel within your combined regions or branch network – this means frequent visits to regional offices, project sites, and customer facilities under your oversight. Additionally, up to 20% travel nationally (or even internationally – North or South America) may be needed for corporate meetings, large client engagements, or industry events. You should be prepared for regular multi-day trips and frequent flying. As the senior leader, your presence may be required on-site for major project kickoffs, critical interventions, or important client meetings on relatively short notice. A valid driver’s license and ability to travel by car and plane are required. Overall, you will be on the move a lot, as visibility and face-to-face engagement with your team and customers are key to success in this role. Why Hudson Technologies In the Senior Service Manager position at Hudson, you have the platform to shape the future of our service organization at a strategic level. You will join the top ranks of a company that doesn’t just adapt to the industry – we lead it. Hudson is deeply committed to its mission of environmental responsibility through refrigerant reclamation and cutting-edge HVAC solutions. In this role, your decisions will contribute to meaningful environmental impact and business growth on a large scale. We foster an executive culture of collaboration and innovation: you’ll work alongside other senior leaders who are passionate about excellence and continuous improvement. At Hudson, your voice will matter in setting direction – we encourage our leaders to challenge the status quo and drive positive change (true to our mantra of reclaiming the future together). Additionally, we offer competitive compensation and benefits, as well as opportunities for further advancement (potential to move into Director or VP roles as the company expands). Perhaps most importantly, you’ll be leading a talented team that has been cultivated through a strong culture – a team that values safety, integrity, and customer success. If you are a visionary leader ready to make a broad impact and steer a growing service business to new heights, Hudson Technologies is ready to welcome you. This is an immediate need – join us and lead our service organization into the next era of innovation and success.

Senior Service Manager

<h3>Job Description</h3>
Job Description
Hotel:
Norman Embassy Suites 2501 Conference Dr Norman, OK 73069 Director of Food &amp; Beverage Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence 
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
<ul>
<li>Career Growth &amp; Learning - 40% of our management hires are internal promotions!</li>
<li>Invest in Your Future - 401(k) plan with company match.</li>
<li>Comprehensive Health Coverage - Medical, dental, and vision insurance options.</li>
<li>Paid Time Off &amp; Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations</li>
<li>Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.</li>
<li>Purpose &amp; Impact - Make a difference through Atrium's community service and volunteer programs.</li>
</ul>
__________________________________________________
Join us at the Norman Embassy Suites, a 283-suite, full-service hotel featuring 60,000 sq. ft. of event space and just a short 30-minute drive from downtown Oklahoma City. We're seeking a dynamic Director of Food &amp; Beverage to lead our culinary teams, driving excellence across banquets, outlets, and guest experiences. If you're a hands-on leader with a passion for people, performance, and hospitality, we'd love to meet you!
Salary Range: $75,000- $85,000Bonus EligibleWhat You Will Do:• Lead and develop results-driven Food &amp; Beverage teams through consistent coaching, training, and accountability.• Collaborate with Event Sales and Event Services to drive high-impact banquet and outlet performance.• Champion guest service standards by identifying opportunities to elevate experiences across all dining venues.• Oversee labor planning, scheduling, and cross-training to control costs and optimize team efficiency.• Manage health, safety, and cleanliness compliance, ensuring a safe and welcoming environment for guests and associates.• Drive revenue goals through effective menu design, inventory controls, and budget adherence.What We Are Looking For:• 4+ years of hotel culinary leadership experience-essential for leading both front- and back-of-house teams with confidence.• Deep knowledge of food preparation methods-ensures consistency, quality, and culinary innovation across all venues.• Financial acumen in food costing, forecasting, and profitability-drives performance and keeps your operation on track.• Proficiency with Microsoft Office and cloud-based tools-supports day-to-day communication, reporting, and planning.• Flexibility to work early mornings, evenings, weekends, and holidays-vital in a dynamic, guest-focused environment.• Culinary degree and certifications (ServSafe, TIPS, Executive Chef)-preferred to maintain operational excellence and compliance.What Atrium Leadership Looks Like:• Accountable Achiever: You own results and follow through to deliver high-quality outcomes.• Agile Thinker: You stay flexible and solutions-focused in the face of change.• Talent Curator: You grow strong teams through mentorship, empowerment, and feedback.• Transparent Leader: You communicate with clarity and build trust across departments.• Leading with SPIRIT: You embody our values of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork in everything you do.Why Atrium:Hear it from Jeffrey C. "The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success."
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: <a href="https://www.atriumhospitality.com/privacy-policy" target="_blank">https://www.atriumhospitality.com/privacy-policy</a>

Director of Food & Beverage

<h3>Job Description</h3>
Job Description
At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to embrace the relationship management between Polestar and its retailer network.
 
Let us describe the challenge we offer
As a Senior Manager, Regional Operations you will be responsible for the monthly, quarterly and yearly revenue, sales, customer service and customer experience goals within your market. You will own and foster a collaborative working relationship with the retailer network that results in win-win solutions to business challenges and maximizes opportunities within the market. You will be responsible for implementing processes and solutions to improve customer satisfaction and loyalty amongst our Polestar Spaces and Service Points (retail network). This role will be accountable for all facets of the retail business to ensure a premium CX journey from order intake to aftercare. You will also be responsible to support local marketing activities.
 
What you’ll do
<ul>
<li>Achieve set KPI’s in line with business initiatives for your assigned region including wholesale, retail sales, NPS and marketing objectives.</li>
<li>Utilize the most efficient communication channels to provide information to the Polestar retailer network on programs, initiatives, and campaigns.</li>
<li>Develop sales strategies and initiatives that drive growth within your region.</li>
<li>Be the primary point of contact for the retailer network for sales, service and marketing related topics</li>
<li>Manage the profit levers and sales KPIs of an automotive retailer.</li>
<li>Lead the business planning process with retailer partners to grown and improve sales processes, grow market share and foster brand loyalty.</li>
<li>Ensure initiatives, resources and timing are aligned to the overall corporate business goals.</li>
<li>Monitor sales performance, customer experience and satisfaction within your region seeking areas for continuous improvement.</li>
<li>Collaborate with department stakeholders to ensure alignment of new and proposed sales initiatives.</li>
</ul>
 
This is a field-based position that requires significant travel throughout the United States and is preferable for you to live closely to an airport.
 
You and your skills
<ul>
<li>Bachelor’s degree or relevant experience required.</li>
<li>8+ years of experience working a retail/wholesale role.</li>
<li>Automotive industry experience required.</li>
<li>Demonstrated ability to meet and exceed sales targets.</li>
<li>Proven experience managing sales targets and goal setting in a wholesale/retail environment.</li>
<li>Experience in the Electric Vehicle industry and the needs of a premium customer within a retail environment, the key satisfaction, and sales drivers in a premium retail industry.</li>
<li>Prior experience managing relationships with third party stakeholders (preferably automotive retailers)</li>
<li>Strong knowledge of Dealer Franchise Legislation.</li>
<li>Hands on experience delivering training and individual coaching to retail teams.</li>
<li>Ability to think strategically, work tactically, with strong project management skills and present to C level executive teams and retailer principals alike.</li>
<li>Drive and determination to work in an evolving, ever-changing environment.</li>
</ul>
 
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. 
Are you ready for the journey? Which is electric by the way...

Regional Operations Manager

<h3>Job Description</h3>
Job DescriptionWho We Are: Callahan Construction Managers is a full-service construction management company based in Bridgewater MA, with regional offices in White Plains, NY. Callahan has served the New England and Northeast regions as a family business for over 70 years. As one of the region’s largest open shop construction firms, Callahan provides a wide range of preconstruction and construction management services to local, regional, and national clients. Callahan enforces a high quality and innovative approach to all projects, including multi-family residential, senior housing, affordable housing, hospitality, life sciences, corporate office, educational, retail and other markets. Visit <a href="http://www.callahan-inc.com" target="_blank">www.callahan-inc.com</a> for more information. 
Summary/Objective: The Construction Project Manager will serve as a vital team member partnering with the Lead Superintendent while reporting to the Project Executive on the full scope of the construction project. The Construction Project Manager will be responsible for Document Control &amp; Procurement Management, Communication, Cost Management, Project Reporting Management &amp; People Management while representing Callahan Construction Managers throughout the full project cycle. The Construction Project Manager will also have complete oversight in managing the Assistant Project Manager on task completion. 
Essential Functions:
<ul>
<li>Participate in safety planning for the project. Promote the Callahan safety culture and lead by example when on the job site</li>
<li>Understand the plans, specifications &amp; contracts of the project</li>
<li>Track and manage all critical material deliveries throughout the project duration (submittal management and procurement log) </li>
<li>Manage risk prevention on site (Subcontractors and 3rd tier Subcontractors) by ensuring subcontracts, insurances, and Exhibit Q-1s are in place prior to mobilization</li>
<li>Produce consistent high-quality documentation/visuals for internal and external communications reflective of company standards </li>
<li>Coordinate and lead weekly owner / architect / contractor meetings </li>
<li>Effective communication with subcontractor PM and Foremen to establish good working relationship, minimize conflicts and encourage bidding on other Callahan projects.</li>
<li>Take an active part in monthly schedule updates that accurately reflect current procurement status, shop drawing process, project impacts and delays, and Subcontractor staffing and production. </li>
<li>Assist with the development of break out schedules for critical or complex areas</li>
<li>Project Buyout</li>
<li>Review and supervision of the job cost control system</li>
<li>Create and update the monthly cost report, including accurate forecasting of cost to complete projection. Coordinate and lead quarterly cost meetings </li>
<li>Oversee the monthly Owner &amp; Subcontractor Requisition processes</li>
<li>Lead and execute the change management process</li>
<li>Lead the team to ensure project success</li>
</ul>
Required Skills and Qualifications:
<ul>
<li>5+ years of experience in construction project management</li>
<li>Direct responsibility of leading and developing staff</li>
<li>Strong ability to work in a team environment</li>
</ul>
 
All qualified applicants will be afforded equal opportunity. There shall be no discrimination based on race, color religion, sex, sexual orientation, gender identity, national original or on an applicant’s status as a protected veteran or as individual with a disability.

CONSTRUCTION PROJECT MANAGER

<h3>Job Description</h3>
Job Description
At the Allegheny County Airport Authority, it is our vision to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader. We look for talented people who are uniquely qualified to serve our mission of becoming a global aviation leader, driving innovation, regional growth and prosperity. 
At the ACAA we all have a role in the ambitious transformation of becoming a smarter airport that will enhance the passenger experience and deliver on our mission of being a global aviation leader. 
Here is how the Strategic Assistant will help: 
<ul>
<li>Manage the SVP’s calendar, including prioritization of meetings, travel, and deadlines aligned to strategic initiatives.</li>
<li>Arrange complex and detailed travel plans and itineraries, compile documents for travel-related meetings, and accompany as supervisor when requested.</li>
<li>Monitor and screen incoming requests, calls, correspondence and project updates, and respond proactively and independently when possible. </li>
<li>Prepare memoranda, letters, reports, agendas, notices, minutes, and presentations for meetings with executive leadership, public officials, and external partners.</li>
<li>Arrange programs, events, or conferences by arranging for facilities and caterers, issuing information or invitations, coordinating speakers, and controlling the event budget.</li>
<li>Support the planning and execution of high-visibility communications and brand projects, working closely with the C&amp;B leadership team </li>
<li>Track action items and timelines, ensuring follow-through on key deliverables.</li>
<li>Compile background materials and briefs by synthesizing/summarizing materials for all strategic initiatives. </li>
<li>Manage all expense reports and reconcile corporate American Express statements.</li>
<li>Prepare and enter work orders and purchases through the JD Edwards system.</li>
<li>Serve as liaison between the SVP and internal/external stakeholders, maintaining confidentiality and professionalism in all interactions.</li>
<li>Represent the SVP’s office in cross-functional meetings and communications with a strong focus on relationship management and service.</li>
<li>Provide back-up and secondary support for the Communications &amp; Brand team while the department’s administrative coordinator is out of the office.</li>
<li>Perform other related tasks as assigned or required.</li>
<li>Conduct pre-interview meeting/training with managers/panel, to ensure a smooth, fair process is followed.</li>
<li>Conduct regular follow-ups with managers to determine the effectiveness of recruiting</li>
<li>efforts.</li>
<li>Position may require work responsibilities outside of normal business hours.</li>
<li>Travel required 25%.</li>
<li>Perform other related tasks as assigned or required.</li>
</ul>
 The successful candidate for the Strategic Assistant will possess the following knowledge, skills, and abilities:
<ul>
<li>Attention to detail, adaptability, and a sense of urgency.</li>
<li>Ability to independently prioritize tasks and demands, and excellent attention to detail; high level of attention to accuracy and completeness required.</li>
<li>Applicant must be a self-motivated worker who can anticipate problems and demonstrate significant independent judgment.</li>
<li>Must be able to communicate professionally and effectively on behalf of the SVP.</li>
<li>The Individual must be extremely flexible, adaptable, patient when needed, and capable of establishing priorities and timelines.</li>
<li>Strong work ethic and a positive attitude.</li>
<li>Ability to multitask, adapt, and work well in a fast-paced, deadline-driven environment.</li>
<li>Demonstrated interpersonal skills and the ability to build relationships and collaborate with a wide range of stakeholders, including executive management, both internal and external to ACAA.</li>
<li>Comfortable sharing new ideas, providing sensitive feedback, and providing input to others at all levels. </li>
</ul>
 
Our culture is innovative and customer-centric. We are a learning and performance culture where how we accomplish our priorities is equally important as what we accomplish. The successful candidate for the Strategic Assistant will exhibit the following key competencies:
<ul>
<li>Communication - Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills</li>
<li>Strategic Thinking - Thinks “big picture”; Forward thinking and adept at seeing future outcomes and results; Commits to a course of action to accomplish individual, team and organizational goals</li>
<li>Team Builder - Recognizes the value of teamwork and being an effective contributor to the team that drives desired results</li>
<li>Customer Centricity - Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with customer in mind; Builds strong customer relationships </li>
</ul>
The minimum requirements needed to qualify for the Strategic Assistant role are:
<ul>
<li>Bachelor’s degree in business (or similar) from an accredited college or university. </li>
<li>Five years of relevant experience, supporting senior executives in a fast-paced, high-profile industry. </li>
<li>Experience in marketing, communications, or public-sector environments preferred.</li>
<li>Excellent communication, editing, and organizational skills.</li>
<li>Experience working successfully and collaboratively with cross-functional teams.</li>
<li>Ability to manage multiple priorities under pressure with professionalism and discretion.</li>
<li>Proficient with Microsoft Office: Excel, Word, Outlook, and PowerPoint.</li>
<li>Possess, or obtain prior to employment, a valid driver’s license. Note: license must be maintained throughout employment.</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand; walk; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
CONDITIONS:
The noise level in the work environment is usually quiet.
MEDICAL EXAMINATION:
Employment is contingent upon the results of a post-offer (initial employment or promotion) physical examination performed by the Authority's examining physician.
PRE-EMPLOYMENT DRUG TESTING:
Employment is contingent upon the results of a post-offer (initial employment or promotion) drug screening. Continued employment may be subject to drug and alcohol testing conducted without advance notice and without individualized suspicion.
PRE-EMPLOYMENT BACKGROUND INVESTIGATION:
Ability to successfully pass a thorough investigation consisting of a criminal history check (including but not limited to the requirements of TSR 1542.209), verification of prior employment and performance, reference and credentials checks, and in some cases credit history.
 
Don’t meet every requirement?
Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.
Caring For Our Crew
At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:
<ul>
<li>We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
<ul>
<li>ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.</li>
<li>When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.</li>
<li>ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.</li>
</ul>
</li>
<li>ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.</li>
<li>Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.</li>
<li>All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.</li>
<li>Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.</li>
<li>A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits. </li>
<li>Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.</li>
</ul>
About Allegheny County Airport Authority
Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader. 
Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability. 
PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.
EEO

Strategic Assistant

<h3>Job Description</h3>
Job Description:\n\nCompany Description Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.Job Description POSITION SUMMARY Assists in the care of patients by providing routine, non-professional nursing care utilizing advanced medical and surgical skills typically beyond the Nursing Assistant level. Takes patients' vital signs, observes and communicates changes in patient conditions. Requires CNA certification. Principal Duties: Provides safe, effective and efficient patient care as directed by assigned licensed nurse. a. Assists with obtaining basic patient information as part of the nursing history or ongoing assessment and reports abnormal values to the appropriate nurse. b. Orients patients to the care environment to promote patient comfort and safety. c. Observes and reports obvious physical and emotional patient changes to assigned nurse. d. Monitors patients for special risks and reports observations to assigned nurse (i.e., falls, skin breakdown). e. Makes regular patient visits to provide all patients with quick response to their needs. f. Seeks guidance and direction in prioritizing multiple demands to effectively meet patient’s needs. g. Demonstrates knowledge and skills to provide care appropriate to the age of the patient served in the assigned work area. Recognizes normal/abnormal vital sign parameters depending on age of patient. .h Documents completely and accurately according to the unit and division standards, including safety measures.i. Remains calm and effective in emergency situations and follows appropriate guidelines. j. Performs and completes all assigned skills and duties as outlined care plans, critical pathways, competencies, skills lists, standards, policies and procedures. k. Demonstrates manual dexterity abilities to perform precise skills required to meet patient care needs. l. Demonstrates the ability to operate and maneuver patient care equipment safely. m. Initiates equipment to ensure patient safety (bed alarm, side rails, trapeze, and restraints). n. Demonstrates the ability to use proper body mechanics to safely transfer and move patients. o. Practices infection control procedures and observes Standard Precautions (including appropriate use of Personal Protective Equipment). p. Demonstrates knowledge of role in emergency situations (Code 99, Code Red, Code 13, Code D). q. Maintains area of responsibility in neat and orderly condition. (Patient rooms are neat and uncluttered, etc.) r. Stocks and returns equipment and supplies to proper storage area. s. Reports broken and unsafe equipment to appropriate personnel and/or Department Manager. Customer Service: Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met. Commitment to Co-Workers:Offers assistance to colleagues and other departments when needed.Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences. Provides co-workers with a status. Communication Etiquette: Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.Does not text or use e-mail during meetings (except for exigent or emergency situations).Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.Returns email and voicemail messages promptly but no later than within one business day (24 hours).Always mindful of voice and language in public. Self Management:Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. Completes mandatory, annual education and competency requirements. Follows UMCRH safety, infection control and employee health standards. Demonstrates responsibility for personal growth, development and professional knowledge and competency.Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement.Qualifications POSITION REQUIREMENTS: Licensure/Certification/Registration Required: Current Maryland certification in good standing as a Certified Nursing Assistant (CNA). Alternative training: Completion of first clinical year of NLN-approved nursing program, graduate of an approved RN or LPN program, or EMT-B or Armed Forces Corpsman. Required: Certification in Pre-Transport/Post-resuscitation Stabilization Care of Sick Infants Guidelines for Neonatal Healthcare Providers (STABLE) is required of staff assigned to 672 – Nursing NICU, 651-Nursing (Post-Partum), Nursing 708 – Labor &amp; Delivery EDUCATIONEntry Level: Equivalent to a High School diploma or GED; basic employment skillsFormal Education/Training: equivalent to an Associate's degree (2 years college); requires knowledge and experience of a specialized field.Professional: Equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field. Advanced Professional: Equivalent to a Master's degree; knowledge in more than one discipline. Expert: equivalent to PhD, M.D., J.D., Specialized knowledge often requiring license or certification. MICROSOFT WORDNot Applicable Basic: Perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. Able to use basic formatting, editing, printing functions, and understands the document page set-up.Intermediate: Use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges, and also performs basic work in existing Macros. Able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.Advanced: Produces very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements. Able to use and create a wide range of graphic effects and has full mastery of Macro commands. MICROSOFT EXCELNot ApplicableBasic: Performs tasks and work with data in worksheets. Able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.Intermediate: Work with multiple worksheets, filter data, use integrate functions, and manipulate databases. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.Advanced: Use advanced techniques for analyzing and manipulating data in Excel. Use customized functions (Names, VLOOKUP, IF, IS) and work with Pivot Tables. Able to automate some operations, manage Macro commands, and create MS Excel applications. MICROSOFT ACCESSNot ApplicableBasic: Design, create, and modify databases, tables, queries, forms, and reports. Understands the different database concepts and structures and is familiar with data validation and indexing techniques. Intermediate: Use complex query techniques, create efficient forms and reports, and create Macros to automate these forms.Advanced: Develop an application and tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. COMMUNICATIONSimple Written and Verbal Instructions: Work requires the ability to understand and respond to simple written or verbal instructions. Incumbents must respond appropriately to instructions, questions, or requests for information. Work occasionally requires contact with patients and/or visitors which involves courtesy.Exchange Information on Factual Matters: Work requires the ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital/corporate policies, and/or relay messages to appropriate personnel. This type of interaction enquires courtesy and tact when dealing with patients, visitors, and/or hospital/corporate employees. More sensitive situations may be referred to others as appropriate.Effective Oral/Written Skills and Provide Empathy: Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations d. Conflicting Issues; Mediate; Strong Writing Skills: Work requires communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions or well-developed writing skills.Persuade and Negotiate on Important Matters: Work requires communication skills in order to persuade and negotiate with others on important matters, such as negotiate contracts, appeal reimbursement decisions and writing grants.Manage Staff and Persuade/Negotiate with Peers: Work requires the communication skills necessary to effectively manage the employees within assigned department and to persuade and negotiate with peer-level managers on issues and programs that impact the department. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions.Advanced Skills &amp; Ability to Represent Hospital /Company: Work requires advanced interpersonal/communication skills in order to present the hospital/corporation in legal proceedings, negotiate in extremely important and sensitive situations, persuade members of senior management on issues and programs that impact the assigned department, represent the hospital/corporation to external parties, or perform other duties requiring a comparable level of communication sills. PROBLEM SOLVINGEntry Level - Service: Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters. Administrative Support: Work requires the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine. Technical: Problems resolved through well developed processes and procedures and requires basic scientific, mathematical or technical level training. Professional/Supervisory: Problems resolved mostly through defined processes and procedures, application of in-depth knowledgeusually acquired through professional level training.Management: Problems solved through independent interpretation of department and company guidelines, processes and procedures and application of in-depth, experience-based knowledge.Advanced – Professional/Management: Complex problems involving various analyses, summarizing of information and data in order to solve problems through defined processes and procedures or independent interpretation of guidelines, application of in-depth knowledge usually acquired through advanced professional level training. Problems and situations may cross departmental/divisional lines. Senior Management: Highly complex problems requiring the application of scientific or technical principles, theories and concepts and in-depth, experience-based, cross-functional knowledge.Executive Management: Work requires the analytical skills to identify and resolve extremely complex strategic and operational problems which require innovative solutions based on extensive, cross-functional knowledge CONTACTS INSIDE &amp; OUTSIDE FACILITY/CORPORATION a. Outside the Department but Within the Company: Regular contacts outside the department, but generally within the company, to give or get information. b. Outside Company to Give and Receive Information: Regular contacts outside the Company to give or get information. Requires courtesy, tact, and some knowledge of Company procedures. c. Within/Outside Company with Tact &amp; Discretion: Frequent contacts, within or outside of the Company. Requires tact, discretion, and working knowledge of Corporate procedures and policies. d. Within/outside Company; Considerable Tact/Discretion: Contacts, within or outside the Company, as a Company representative in a specialized area of knowledge or technical field. Requires considerable tact and discretion, and some persuasion to obtain approvals, consent and action. TRANSPORTATION (Work Related) a. Not applicable. b. Required: Valid driver’s license with access to transportation. Must be insured for his/her state's minimum personal injury and propert

Patient Care Technician, Nights

<h3>Job Description</h3>
Job Description
 
 
Summary: The 1st SVP Sales and Strategy is responsible for designing, executing, and optimizing the Bank’s sales strategy to ensure performance. This role also encompasses leading fee revenue sales businesses and managing sales support team to facilitate achieving the Bank’s Strategic Plan.
Job Responsibilities:
Performance &amp; Growth Strategy
<ul>
<li>Develop and execute coordinated, data-informed, forward-thinking sales strategies to achieve deposit, new customer, and revenue growth.</li>
<li>Analyze market trends and internal customer data to deliver new business and segment opportunities. Identify new market opportunities, growth segments, and design value propositions to attract new niche segments. </li>
<li>Create strategies to further embed fee revenue generating businesses into daily practices and uncover new partnerships to mature businesses.</li>
<li>Evaluate new business opportunities, partnerships, or acquisitions that support strategic goals.</li>
<li>Devise branch expansion and optimization market plan. Support de novo branch growth. </li>
<li>Collaborate with external partners and FinTech’s to monitor financial trends and capture data points to ensure business growth mindset and programming.</li>
<li>Set sales goals and performance metrics in alignment with corporate objectives.</li>
<li>Influence Executive Management and key stakeholders to successfully embed proposed strategies as relevant.</li>
</ul>
Driving Revenue Growth
<ul>
<li>Ensure profitability through effective sales practices and processes.</li>
<li>Partner with Marketing, Retail, Commercial Banking, Salesforce, and Product and Digital teams to create integrated campaigns and referral strategies.</li>
<li>Analyze and report on sales performance, providing insights and recommendations for improvement. Prepare and deliver reports to Executive Management on financial performance and strategic initiatives.</li>
<li>Execute sales campaigns, support the launch of value propositions, and sales programming to drive deposit growth.</li>
<li>Manage a sales support team.</li>
</ul>
Cross-Functional Sales Management
<ul>
<li>Lead non-bank channel sales teams to ensure high performance and achievement of targets. This includes First Jersey Title, Columbia Insurance Services, Retirement Services, and Wealth Management.</li>
<li>Monitor performance and establish growth plans.</li>
<li>Facilitate consistent referral processes and ensure seamless execution of sales initiatives. Enable and track cross-sell processes.</li>
<li>Expand and mature business through external partnerships.</li>
</ul>
Client &amp; Stakeholder Relations
<ul>
<li>Facilitate regular, transparent communication with internal and external stakeholders to ensure alignment of strategic priorities and performance expectations.</li>
<li>Work closely with Product, Risk, Compliance, and Operations teams to deliver seamless, client-centric solutions.</li>
</ul>
Job Requirements: 
<ul>
<li>Bachelor’s degree in business, finance, or a related field;</li>
<li>At least 15 years of experience in banking with sales, with a minimum of 10 years in a leadership role;</li>
<li>Proven history in designing bank strategy and sales management;</li>
<li>Strong knowledge of the banking industry and its products/services;</li>
<li>Excellent communication, negotiation, influence, and interpersonal skills;</li>
<li>The ability to think analytically and strategically, and drive results in a challenging environment;</li>
<li>Exceptional analytical skills with the ability to synthesize data into actionable insights;</li>
<li>Ability to drive results and lead teams toward achieving objectives;</li>
<li>Prior experience in interacting with Senior Management.</li>
</ul>
Columbia Bank offers the following benefits:
<ul>
<li>Master’s degree.</li>
<li>Experience working in or with community/regional banks preferred.</li>
</ul>
Columbia Bank offers the following benefits:
<ul>
<li>Medical, Dental, Vision and Rx which are contributory.</li>
<li>Bonus programs.</li>
<li>Employee Stock Option Program (ESOP).</li>
<li>Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&amp;AD&amp;D).</li>
<li>Paid Time Off (PTO) which includes Personal and Vacation Time.</li>
<li>Paid Sick Time.</li>
<li>Bank Holidays.</li>
<li>Employees may participate in the 401k program.</li>
</ul>
Schedule:
This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need. 
 
 
Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

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