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<h3>Job Description</h3>
Job DescriptionJob Description
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino’s Pizza guidelines. Maintaining a clean and organized work environment from our customer’s viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check.
Qualifications
Must be at least 16 years of age.
Must pass a Criminal Background Check.
Additional Information
Other available job positions at Domino’s Pizza include Shift Runner and Management Trainees.&nbsp; For those opting to become managers sometime in their professional careers, Management Trainee positions are the best entry level position in this industry. You will be given managerial duties allowing you to learn the basic responsibilities of a General Manager while developing your skills in handling people, implementing company guidelines, dealing with customer related issues, and enhancing customer satisfaction in the workplace.

Customer Service Representative

<h3>Job Description</h3>
Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community. Responsibilities 
<ol>
<li>Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.</li>
<li>Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.</li>
<li>Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.</li>
<li>Provide Support: Assist customers with enrollment processes and guide them through our energy solutions.</li>
<li>Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.</li>
</ol>
 Qualifications 
<ol>
<li>Educational Background: High school diploma/GED required; a degree in a related field is preferred.</li>
<li>Experience: Previous experience in customer service or a related field is beneficial.</li>
<li>Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.</li>
<li>Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.</li>
<li>Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.</li>
</ol>
 Compensation $60,000 - $120,000 (Annually) About Clae Goldman Team Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

<h3>Job Description</h3>
Job Description
Location
This position is 100% in-office and reports to our state-of-the-art facility on site in Syracuse, NY.
About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Salary Range: 
<ul>
<li>$20.00/hour</li>
<li>Second Shift, Third Shift, &amp; Weekend Shift Differentials</li>
<li>Full-time: $500 hiring bonus after 6 months of employment!</li>
<li>Part-time: $250 hiring bonus after 6 months of employment!</li>
</ul>
What You’ll Do: 
<ul>
<li>Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America</li>
<li>Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.</li>
<li>Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations.</li>
<li>Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism.</li>
<li>Support the team – Work independently and collaboratively to ensure coverage and maintain high service level goals.</li>
<li>Versatile – Prepared and ready to handle inbound and outbound calls and alarms</li>
</ul>
Who You Are:
<ul>
<li>Cool-headed and calm – You’re the person others turn to in a crisis.</li>
<li>Detail- oriented – You notice what others miss.</li>
<li>Tech-savvy – You’re comfortable navigating computer systems and multi-tasking</li>
<li>Reliable – You show up, stay alert, and handle your shift like a professional</li>
<li>Great communicator – You can deliver critical information clearly and quickly, both verbally and in documentation.</li>
</ul>
What You’ll Need: 
<ul>
<li>Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service</li>
<li>Proficient computer, written, and verbal skills</li>
<li>Successfully clear drug screen and background check to meet industry and security licensing requirements</li>
</ul>
What awaits you at Rapid Response
<ul>
<li>Paid new hire training</li>
<li>Shift flexibility (night owls and weekend warriors welcome)</li>
</ul>
<ul>
<li>Annual salary increases and performance bonuses</li>
<li>Medical, Dental, Vision, and 401k</li>
<li>Additional compensation for special skills, particularly: bilingual in Spanish</li>
<li>Paid Vacation and Sick Time</li>
<li>Wellness Program + Wellness DAYS OFF</li>
<li>Internal advancement opportunities</li>
<li>The opportunity to make an impact on communities across the country every day</li>
</ul>
Join Our Team
If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring and start your next career today!
Additional Information
Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at <a href="https://www.rrms.com/careers/" target="_blank">https://www.rrms.com/careers/</a>. Rapid Response is an Equal Opportunity Employer.
INDRR3

<h3>Job Description</h3>
Job Description
Entry Level Full Time Customer Service Trainee /Office Assistant for Fast Paced Property and Casualty Insurance agency in the Irmo-St. Andrews area.
Job duties include:
Greeting Customers. Answering the phone, Checking messages, Processing payments, Taking data for quotes, Scanning data into management system, forwarding calls to the appropriate agents.
Weekly Bonuses Can Make Pay Much Higher
Requirements include:
High School Diploma or greater, Accuracy with computer input, pleasant telephone voice and personality, Excellent Listening Skills, Ability to be on time and work a 40 hour week. Professional Dress and Family life in order. You must be a People Oriented person and be able to work with a fast paced team. Have A Positive Can Do Attitude, High Energy, Prompt, Dependable, Friendly, Well-Organized, Detail Oriented, Professional and willing to learn new skills. Be able to withstand a background check and drug screen. Must Have Dependable Transportation. Our Office is a Non-Smoking Environment.
We will train you to be successful. Rapid Advancement and Pay if your willing to learn and work hard.
Great Job Security &amp; Opportunity for advancement in this greatly needed career.
Please send or attach resume with contact information and skills to the email address listed.

<h3>Job Description</h3>
Job Description
Your New Role:
In this dynamic dual-role, you’ll be the backbone and frontline hero of or customer service department. Here’s what you’ll be doing as a Customer Service Representative (CSR).
<ul>
<li>Process incoming leads: Process calls that require scheduling for service and collaborate on handling leads from various sources quickly and accurately.</li>
<li>Facilitate communication: Keep the communication flowing smoothly between the CSR and other teams, updating everyone using the appropriate channels (i.e. email, chat, phone).</li>
<li>Maintain accurate records: Keep all customer records up-to-date and easily accessible.</li>
<li>Coordinate efforts: Assist in streamlining service requests, routing jobs accurately, acting as a liaison between CSR and other departments. Handle inbound calls: From both existing and prospective customers with grace and efficiency.</li>
<li>Make outbound calls: To our valued customers—no cold calling!</li>
<li>Manage email communications: Both internal and external (inbound and outbound), like a pro.</li>
<li>Other duties as may be assigned</li>
</ul>
What’s in it for you?
<ul>
<li>Competitive Pay: Earn $19.00 - $22.00 p/hour</li>
<li>Cool Swag: Get our branded apparel.</li>
<li>Supportive Environment: Open Door Policy and comprehensive training programs.</li>
<li>Steady Schedule: Monday through Friday (Shifts range between 7:30AM – 5:00PM)* with a Saturday (7:30AM – 12:00PM)* rotation—because work-life balance matters. * Subject to change based on business and coverage needs.</li>
<li>Benefits: Medical, Dental, Vision, 401k with matching, and generous PTO to relax and recharge.</li>
</ul>
This job isn’t for you if:
<ul>
<li>You’re not a team player.</li>
<li>You’re uncomfortable with a fast-paced environment.</li>
<li>You’re not willing to work Saturdays on a rotational basis.</li>
<li>You don’t have a valid driver’s license or U.S. work authorization</li>
</ul>
This job is for you if:
<ul>
<li>You have 1-2 years of relevant experience.</li>
<li>You’re experienced in customer service and task routing.</li>
<li>You’re driven, organized, and ready to make a real impact.</li>
<li>You’re proficient with MS Office, PC, and Outlook. Knowledge of Salesforce is a bonus.</li>
<li>You’re ethical, reliable, well-organized, coachable, disciplined, outgoing, and passionate about health.</li>
<li>You thrive under pressure and maintain a positive attitude.</li>
<li>You’re loyal, team-oriented, results-driven, thorough, personable, and prideful in your work.</li>
</ul>
Ready to dive in? Apply now and join a team that’s changing the world, one drop of water at a time.
Job requirements
<ul>
<li>Minimum of 2 years of Customer Service experience</li>
<li>Minimum of 2 years of call center experience</li>
<li>Reliable transportation to and from work</li>
<li>Experience in routing tasks and assignments efficiently</li>
<li>Availability to work rotating Saturdays is required</li>
<li>Experience in the Water Treatment and Purification industry is a plus</li>
<li>Proficiency in MS Office, PC, and Outlook</li>
<li>Knowledge of Salesforce is a plus</li>
<li>Must be ethical, reliable, well-organized, coachable, disciplined, outgoing, and passionate about health</li>
<li>Must remain calm under pressure and maintain a positive attitude</li>
<li>Must be authorized to work in the U.S.</li>
</ul>
Company DescriptionAt Angel Water, Inc., we don’t just install and service water purification systems; we’re passionate about educating our community on water quality. With over 40 years of experience and a strong reputation in the Chicagoland area, you'll be part of a team that's recognized and respected. Plus, our commitment to your professional growth means you’re always learning and always improving. 
<h3>Company Description</h3>
At Angel Water, Inc., we don’t just install and service water purification systems; we’re passionate about educating our community on water quality. With over 40 years of experience and a strong reputation in the Chicagoland area, you'll be part of a team that's recognized and respected. Plus, our commitment to your professional growth means you’re always learning and always improving.

<h3>Job Description</h3>
Job Description
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Token Creek Veterinary Clinic, located just outside Sun Prairie, WI has an immediate opening for a full time or part time Client Service Representative (CSR). We are a 6doctor American Animal Hospital (AAHA) accredited practice (the only one in the Sun Prairie/Deforest area) that is dedicated to providing quality service and care for our customers and their dogs and cats. Our clients and their pets love us as we consistently get 5 Star ratings, and we were voted the Best of Sun Prairie!POSITION SUMMARY: The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
WHAT YOU'LL DO (Essential Functions):
<ul>
<li>Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun</li>
<li>Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers</li>
<li>Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs</li>
<li>Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software</li>
<li>Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team</li>
<li>Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as needed</li>
<li>Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling</li>
<li>Assist outgoing clients by providing all necessary instructions, information, and invoices</li>
<li>Dispense prescription items per the Veterinarian's instructions and sells retail products</li>
<li>Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer</li>
<li>Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem</li>
<li>Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets</li>
<li>Comply with all practice policies, quality assurance guidelines, and minimum standards of care</li>
<li>Perform other duties and projects as requested</li>
</ul>
WHAT WE'RE LOOKING FOR (Essential Qualifications):
Education:
<ul>
<li>High School Diploma or GED required Professional Licenses/Certifications: None</li>
</ul>
Experience:
<ul>
<li>1+ years experience in retail sales or customer service preferred</li>
<li>Experience in a medical facility desired</li>
</ul>
Knowledge, Skills and Ability:
<ul>
<li>Ability to provide effective customer service principles</li>
<li>Basic knowledge of medical terminology</li>
<li>Basic proficiency with a variety of computer programs including Microsoft Office Suite</li>
<li>Basic written, verbal, and active listening communication skills</li>
<li>Strong customer relations and interpersonal skills</li>
<li>Exercises tact and diplomacy in dealing with sensitive issues and situations</li>
<li>Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions</li>
<li>Strong organizational and time management skills</li>
<li>Effectively and quickly responds to requests in a proactive manner</li>
<li>Strong attention to detail and high level of accuracy</li>
</ul>
PHYSICAL DEMANDS: While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.
SUPERVISORY RESPONSIBILITIES:
This position does not carry any supervisory responsibilities butmay evolve into a leadership position for the right candidate!
JobType: Full-time or Part-time
Schedule:
<ul>
<li>Monday through Friday</li>
<li>Flexible scheduling</li>
</ul>
Benefits:
<ul>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Health, dental, vision, life insurance</li>
<li>401k with match</li>
<li>Team member discounts</li>
<li>Learning and CE programs/assistance</li>
<li>Uniform allowance</li>
<li>Bonus pay</li>
<li>Penn Foster tuition assistance and more!</li>
</ul>
Pay range starting at $16/hr. and up depending on experience.
Hours/Schedule: 32-40 per week. We are open Monday through Friday; 8a-6p. Flexible schedule.

<h3>Job Description</h3>
Job DescriptionTHE COMPANY&nbsp;Anchor Bay Powder Coat is North America’s leading advanced surface coating &amp; finishing solutions provider serving aerospace, defense, power generation, and broad industrial end markets such as infrastructure and specialty fencing. Our ISO 9001 and AS9100 certifications are a testament to Anchor Bay Powder Coat’s commitment to world class Quality Management Systems.&nbsp;&nbsp;Due to unprecedented growth and the reshoring of manufacturing jobs to the United States, Anchor Bay Powder Coat is seeking highly motivated team members who have a passion for contributing to the scaled growth of the leading advanced surface coating &amp; finishing solutions provider in North America. We take pride in developing our team at all levels of the company and are seeking committed, hard-working candidates who have a bias for action and enjoy leading positive change within rapidly growing companies like ours.&nbsp;&nbsp;DESCRIPTION&nbsp;As a Customer Service Representative, you’ll be a vital link between our customers and internal operations teams. You will support order fulfillment by coordinating all inbound orders, ensuring customer requirements are clearly communicated, and confirming that engineering documentation and quality certifications are met. This role requires a proactive communicator who can manage fast-paced, high-volume workflows while maintaining exceptional service and professionalism.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;
<ul>
<li>Commit to 6S safety and continuous improvement initiatives.</li>
<li>Serve as a key point of contact for customers, building strong relationships and ensuring exceptional service</li>
<li>Review and coordinate all inbound orders, including drawings, masking sequences, and coating specifications.</li>
<li>Collaborate with manufacturing, quality, and shipping teams to ensure timely delivery and accurate order execution.</li>
<li>Enter and track orders in the ERP system, verifying order accuracy and fulfillment timelines.</li>
<li>Provide consistent customer service regardless of communication method or timing of deliveries/pickups.</li>
<li>Support the ISO 9001 and AS9100 Quality Management System by following procedures and documentation protocols.</li>
<li>Monitor and ensure compliance with packaging and labeling requirement</li>
<li>Actively contribute ideas to improve process flow and reduce lead times.</li>
<li>Participate in root cause problem solving and continuous improvement efforts.</li>
<li>Communicate effectively with both internal teams and external customers.</li>
<li>Remain flexible and responsive to varying customer demands and production schedules.</li>
<li>Maintain a customer-first mindset, ensuring all interactions reflect Anchor Bay’s commitment to quality and service.</li>
<li>Exhibit a professional, positive attitude under pressure while resolving customer concerns.</li>
</ul>
&nbsp;QUALIFICATIONSTo perform this job successfully, an individual must be professional, proactive, and positive. Having a drive for exceptional customer service and support is essential. The ability to adapt to unpredictable demands in a specialty manufacturing environment is necessary for exceeding the expectations of both internal and external customers.&nbsp;OTHER SKILLS AND ABILITIES&nbsp;
<ul>
<li>Excellent verbal communication skills.</li>
<li>Strong interpersonal and team collaboration skills.</li>
<li>Effective problem-solving abilities.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Reliable and deadline-driven.</li>
<li>Ability to act with integrity, professionalism, and tact.</li>
<li>Familiarity with ERP systems and order tracking.</li>
<li>Comfortable in a dynamic manufacturing environment.</li>
<li>Proven adherence to safety procedures.</li>
<li>Experience with ISO 9001 or AS9100 Quality Management Systems preferred.</li>
</ul>
&nbsp; WORKING CONDITIONS &amp; PHYSICAL REQUIREMENTS
<ul>
<li>Ability to sit, stand, and move throughout office and manufacturing areas.</li>
<li>Frequent communication with internal departments and external customers via phone, email, and in-person.</li>
<li>Flexibility to work in both office and production floor environments.</li>
<li>Occasional lifting of office and packaging materials up to 25 lbs.</li>
<li>Required to wear PPE when in manufacturing zones.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWE INVEST IN YOU – At Bardi Home Services, we hire winning attitudes and train for success!
Are you a people person who thrives in a fast-paced environment and loves helping others? Do you want to build a long-term career where your communication skills and attention to detail make a real difference every day? At Bardi Home Services, we're looking for friendly, reliable, and motivated Customer Service Representatives to join our team.
This is your opportunity to be the first voice our customers hear — and to set the tone for a great experience from start to finish. Whether it's answering questions, scheduling appointments, or resolving issues, you'll play a vital role in making every customer feel valued, respected, and taken care of.
About Us:
Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ Rating and hundreds of 5-star reviews, we’re known for our strong team culture, rapid growth, and commitment to exceptional service.
We’re not just a company — we’re a team. A team that celebrates wins together, grows together, and supports each other every step of the way. Join us and experience a workplace where you’re appreciated, empowered, and encouraged to be your best.
What We Offer:
<ul>
<li>
Competitive Pay with Bonus Opportunities
</li>
<li>
Medical, Dental, and Vision Benefits
</li>
<li>
Paid Holidays &amp; Paid Vacation
</li>
<li>
401(k) with Company Match (2%)
</li>
<li>
Short- &amp; Long-Term Disability Insurance
</li>
<li>
Paid Training &amp; Ongoing Coaching
</li>
<li>
Incentive Programs &amp; Team Recognition
</li>
<li>
Employee Appreciation Events
</li>
<li>
Benefits Start After Only 60 Days
</li>
<li>
A Positive, People-First Culture
</li>
<li>
Atlanta Braves Season Tickets
</li>
</ul>
Key Responsibilities:
<ul>
<li>
Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls.
</li>
<li>
Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs.
</li>
<li>
Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information.
</li>
<li>
Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction.
</li>
<li>
Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information.
</li>
<li>
Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry.
</li>
<li>
Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience.
</li>
</ul>
Qualifications:
<ul>
<li>
Prior experience in customer service, call center, or office support preferred (home services industry a plus)
</li>
<li>
Excellent communication skills – friendly, clear, and confident
</li>
<li>
Strong attention to detail and follow-through
</li>
<li>
Ability to multitask and stay calm under pressure
</li>
<li>
Comfortable with computers and software systems
</li>
<li>
A team player with a positive, can-do attitude
</li>
<li>
High school diploma or equivalent
</li>
<li>
Bilingual (English/Spanish) a plus but not required
</li>
</ul>
Shift: Monday - Friday 10AM to 7PM Join Our Winning Team:
At Bardi Home Services, you’re not just answering phones — you’re creating comfort, building trust, and helping people every single day. If you're ready to bring energy, heart, and dedication to a team that values your voice and rewards your growth, we’d love to meet you!
Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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CMmrYNRxYH

<h3>Job Description</h3>
Job Description
We're looking for a driven and personable Customer Service Representative to join our growing team of insurance professionals serving the Denver metro area. In this role, you'll do more than just support existing clients--you'll actively contribute to the agency's growth by identifying sales opportunities, cross-selling products, and asking for referrals. This is the perfect role for someone who enjoys building relationships and has a natural instinct for sales and service.
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Bonus Opportunities
 Responsibilities 
Key Responsibilities:
<ul>
<li>Deliver exceptional customer service through phone, email, and in-person interactions</li>
<li>Assist clients with policy questions, billing, coverage changes, and account updates</li>
<li>Proactively identify customer needs and confidently recommend additional insurance products (cross-sell)</li>
<li>Ask satisfied clients for referrals and help generate new business opportunities</li>
<li>Process policy renewals and ensure all documentation is accurate and complete</li>
<li>Collaborate with team members to resolve complex service or coverage issues</li>
<li>Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance policies</li>
</ul>
What You'll Gain:
<ul>
<li>Base pay plus bonus opportunities tied to sales and retention performance </li>
<li>Marketing tools, CRM access, and lead generation support</li>
<li>Ongoing training, coaching, and mentorship from experienced district and agency leadership</li>
<li>Clear career path and growth opportunities within the Farmers Insurance network</li>
</ul>
 Requirements 
<ul>
<li> Willingness to obtain a Property &amp; Casualty license (study materials provided by Farmers at no cost) </li>
<li>1--2 years of prior insurance industry experience preferred - but not required </li>
<li>High school diploma or equivalent required</li>
<li> Strong interpersonal and communication skills (handling 70-100) calls daily</li>
<li>Organized, detail-oriented, and comfortable handling multiple priorities</li>
<li>Familiar with basic Microsoft computer applications and data entry</li>
<li>Bilingual (Spanish/English) highly encouraged to apply </li>
</ul>

<h3>Job Description</h3>
Job Description
About Us
At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence.
Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.
To learn more about us, visit <a href="http://www.financeofamerica.com" target="_blank">www.financeofamerica.com</a>
Purpose of Role
Responsible for fostering positive relationships with borrowers over the phone while delivering exceptional service. Combines customer service expertise with a sales-driven mindset, engages in both inbound and outbound calls, assists with general inquiries, and guides customers toward our sales team for tailored solutions. 
Expectations
<ul>
<li>Delivers an outstanding customer experience with a focus on satisfaction and relationship-building.</li>
<li>Handles inbound and outbound calls for new and existing customers, addressing inquiries and concerns professionally.</li>
<li>Assesses customer needs and recommends suitable products and services to meet their goals.</li>
<li>Facilitates warm handoffs to the sales team to ensure a seamless customer journey.</li>
<li>Maintains an in-depth understanding of company products and services to address objections effectively.</li>
<li>Accurately documents customer information and interactions in the system.</li>
<li>Triages complex issues, escalating to supervisors or other departments as needed.</li>
<li>Stays adaptable to call scenarios outside standard scripts, leveraging critical thinking skills.</li>
<li>Performs other duties and responsibilities as assigned.</li>
</ul>
Reports To:
<ul>
<li>Director, Customer Service</li>
</ul>
Qualifications:
Qualifications-Education-Required
<ul>
<li>High School Diploma</li>
</ul>
Qualifications - Experience/Skills/Competencies
<ul>
<li>Minimum 1 year of experience in customer service or a call center environment. Sales experience preferred.</li>
<li>Confident communicator with excellent verbal and written communication skills.</li>
<li>Ability to handle objections and think critically in real-time.</li>
<li>Strong multitasking, prioritization, and time management skills in a fast-paced setting.</li>
<li>Thick-skinned and able to maintain a professional demeanor, even during difficult conversations.</li>
<li>Knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook preferred but not required).</li>
<li>Quick learner with a high aptitude for adapting to new technologies and tools.</li>
<li>Detail-oriented with a commitment to accuracy and thoroughness.</li>
</ul>
Compensation
For this position, the range for base salary plus bonus is ($40,000 - $50,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.
Additional Information 
The estimated fill date for this role is 8/18/25. 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
Finance of America Reverse is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

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