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<h3>Job Description</h3>
Job Description
Do you have a friendly voice, ninja-level multitasking skills, and a knack for turning frustrated callers into happy customers? We're looking for a Customer Service Representative who can be the voice of our plumbing, electrical, and HVAC business - and keep things running smoothly behind the scenes.
What You'll Do:
<ul>
<li>Stay organized, even when things get busy</li>
<li>
Support customers, answer questions, and follow up like a pro
</li>
<li>
Dispatch our awesome field techs and keep jobs flowing
</li>
<li>
Schedule service calls with accuracy and confidence
</li>
<li>
Make outbound calls to follow up with customers, schedule appointments, and support marketing efforts
</li>
<li>
Make outbound calls to follow up with customers, schedule appointments, and support marketing efforts
</li>
<li>
Answer phones with a smile (yes, people can hear it!)
</li>
</ul>
What We're Looking For:
<ul>
<li>
Prior CSR or dispatching experience (preferred, not required)
</li>
<li>
Comfort with computers and scheduling software (bonus points for ServiceTitan!)
</li>
<li>
Strong communication and problem-solving skills
</li>
<li>
Team player who thrives in a fast-paced, positive environment
</li>
</ul>
What You Get:
<ul>
<li>
Competitive hourly pay
</li>
<li>
Health &amp; dental insurance
</li>
<li>
3% IRA match
</li>
<li>
Paid time off
</li>
<li>
Monthly team meetings &amp; fun company outings
</li>
<li>
Spin-the-wheel prize game – win PTO, gift cards, and more!
</li>
<li>
Spiffs for performance and goals hit – we reward excellence!
</li>
<li>
Friendly, respectful team culture - no drama, just results
</li>
</ul>
 
Ready to join us?
Apply now!
Come work where your voice matters and your ideas are valued. We're growing, and we'd love for you to grow with us!

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and establishes and maintains positive customer relationships. What you will be doing!&nbsp;
<ul>
<li>Communicates all services issues promptly to the customer and elevates issues accordingly to the&nbsp;operations team and others within the organization as applicable.</li>
<li>Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes.</li>
<li>Supervises the handling of freight from shipper to receiver.</li>
<li>Develops and maintains customer relationships with assigned customer base and/or geographic area.</li>
<li>Completes SRC codes daily at times assigned by account.</li>
<li>Books freight within customer base and/or geographic area to ensure a balance of available freight and trucks.</li>
<li>Monitors rates, revenue generation, and accessorial per customer contracts.</li>
<li>Provides tracking and tracing on shipments to ensure on-time pickups and deliveries, and resolves any issues that may arise during transport.</li>
<li>Provides services to customers in compliance with contract requirements, ensuring on-time deliveries and resolving damaged product issues.</li>
<li>Selects loads effectively through brokerage and customer needs.</li>
<li>Handles customer correspondences, complaints, and inquiries.</li>
<li>Attends meetings related to customers and occasionally travels to visit customer sites and locations.</li>
<li>Other duties as assigned including proactively assisting others in achieving the organization’s objectives.</li>
</ul>
Talent Requirements and Skills
<ul>
<li>High school diploma or equivalent, paired with relevant professional experience.</li>
<li>Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.</li>
<li>Ability to process information with high levels of accuracy and energy.</li>
<li>Ability to multi-task and prioritize workload.</li>
<li>Computer proficiency and ability to navigate between multiple programs.</li>
<li>Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.</li>
</ul>
 Company Overview Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers. 
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<h3>Job Description</h3>
Job Description
Club Role - Customer Service Representative Opening &amp; Closing
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
 
Job Summary
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
 
Duties &amp; Responsibilities
● Greet and check in all members, guests, and prospective members
● Answer phone calls in a polite and professional manner
● Inform prospective members about our membership options and current promotions
● Facilitate necessary updates to members’ accounts
● Ensure all retail items are fully stocked
● Operate the POS system and accept payments
● Assist in maintaining the neatness and cleanliness of the club
● Other duties as assigned
 
Compensation
● Part time employee
● Open &amp; Closing Shift
● Hourly rate
● Complimentary gym membership
 
Qualifications
● High school diploma or equivalent
● Customer service - 1 year (preferred)
● CPR/AED certification (preferred)
● Basic computer proficiency
● Professional attitude
● Upbeat and positive personality
● Efficient and effective communication skills
● Ability to multi-task and excel in a busy environment
 
Job Requirements
● Pass drug screening
● Background check
● Use of finger scan technology for recording time worked
● Open availability
● Not eligible to work remotely

<h3>Job Description</h3>
Job Description
Responsibilities: Representing Conduent as the first point of contact for the students in electronic testing sessions. Adaptability and responsiveness to client requirements and requests for assistance. Maintaining assigned testing area’s schedules, equipment, communications and risks/constraints. Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup. Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary. Escalating any issues to the Delivery Services Manager in a timely manner. Staying abreast of content requirements in the agreed subject matter areas. Will be asked to help assist instructors in classes. Including but not limited to handing out papers, helping students with computers and, safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire. Skills and Knowledge Requirements Minimum of one year of experience in customer service. Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel. Strong interpersonal, communication, and organizational skills. Ability to work independently or as a team. Strong customer service skills. Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job DescriptionWe are looking for a bilingual Customer Service Representative to join our team in Alexandria, Virginia on a contract basis. In this role, you will provide exceptional service by addressing inquiries, assisting with account information, and supporting customers effectively. This position requires strong communication skills and a customer-focused approach. Responsibilities: • Respond promptly to customer inquiries via phone and email, ensuring accurate and helpful information. • Assist customers with account-related questions, providing detailed explanations and solutions. • Handle both inbound and outbound calls, addressing concerns and resolving issues efficiently. • Maintain accurate records of customer interactions and transactions using designated systems. • Deliver high-quality service in both English and Spanish to meet the needs of a diverse customer base. • Collaborate with team members to ensure consistent and seamless customer support. • Stay updated on company policies, services, and procedures to provide accurate information. • Manage multiple tasks effectively while prioritizing customer satisfaction. • Identify opportunities to improve processes and enhance customer experiences.• Fluency in both English and Spanish, with excellent verbal and written communication skills. • Proven experience in customer service, preferably in a call center or similar environment. • Ability to handle inbound and outbound calls professionally and efficiently. • Strong problem-solving skills and the ability to address customer concerns effectively. • Proficiency in order entry and maintaining accurate records of customer interactions. • Familiarity with customer service software and tools. • Ability to work collaboratively in a team-oriented environment. • Strong organizational skills and the ability to manage multiple tasks simultaneously.

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
<ul>
<li>Handle customer inquiries and complaints on inbound and outbound calls</li>
<li>Provide information about the services and guidelines</li>
<li>Troubleshoot and resolve service issues and concerns</li>
<li>Document and update claim records based on interactions</li>
<li>Develop and maintain a knowledge base of the services and guidelines</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients and customers</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Excellent attendance is a must</li>
<li>Ability to work overtime as needed is a plus</li>
</ul>

<h3>Job Description</h3>
Job Description
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission. 
Position Summary: 
As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.
The responsibilities of the position include, but are not limited to:
<ul>
<li>Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges</li>
<li>Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues</li>
<li>Scheduling delivery appointments and handle re-consignments</li>
<li>Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments</li>
<li>Ensuring the accurate billing of shipments</li>
<li>Compiling and delivering custom reports; performing daily audits of reports</li>
<li>Documenting all customer interactions for follow up and record keeping purposes </li>
<li>Assisting customers with “My Pyle” registration and utilization of our web site</li>
<li>Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)</li>
</ul>
To be qualified for this position, you must possess the following: 
<ul>
<li>Experience in a fast-paced work environment; strong attention to detail</li>
<li>Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills</li>
<li>Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team</li>
<li>Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays </li>
</ul>
The following skillsets are preferred, but not required: 
<ul>
<li>Minimum 1 year of prior customer service experience </li>
</ul>
Why Pyle? 
<ul>
<li>Medical, Dental, Vision and Life Insurance</li>
<li>Short Term and Long Term Disability</li>
<li>Wellness Program for yearly benefits discount </li>
<li>Paid Vacation and Personal Time</li>
<li>401(k) with Company match</li>
<li>Weekly pay via Direct Deposit</li>
</ul>
A Duie Pyle is the Northeast’s premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionDescription:
OBJECTIVE: To represent WSB in a courteous and professional manner. Assisting all customers promptly and with sound judgment and knowledge of all banking products. Utilizes knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
<ul>
<li>Consistent and reliable attendance</li>
<li>Opens all types of new deposit accounts</li>
<li>Answers all telephone inquiries relating to deposit accounts and account verifications</li>
<li>Completes address changes, check orders, research requests, ATM/Debit card orders, cancellations and all other card maintenance requests, additions or removals of account holders, set up and reset online banking accounts, stop payments, travelers checks, VISA gift cards, savings bonds, wire transfers, balancing customer check books, ATM/Debit disputes, telephone transfers, AFT’s, sweeps.</li>
<li>Performs other related duties as required or directed</li>
</ul>
NON-ESSENTIAL DUTIES: Significant tasks that are performed weekly, monthly, quarterly, or annually.
<ul>
<li>Performs research to obtain copies of checks and statements</li>
<li>Prepares spreadsheets and checks for lease, security deposits for a customers account</li>
<li>File legal documents for deposit accounts</li>
<li>Reviews the account maintenance report</li>
<li>Order all Deluxe checking account supplies</li>
<li>Maintains HSA accounts</li>
</ul>
REPORTS: The following is a list of reports that are either reviewed or generated for this position.
Report Name Reviewed Generated Distributed To Frequency
HSA Reports X Daily
ADDITIONAL INFORMATION: The following is additional information or tasks related to this specific job description. Duties of this job are not restricted to the tasks listed in this job description.
A major function of the CSR is to answer the incoming telephone calls. Customer questions are answered by looking up the information on the computer system.
Requirements:
Physical Demands: Position requires sedentary to light physical demands. Employee may exert up to 20 lbs of force occasionally, and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects. Daily movement includes, but is not limited to holding, grasping, turning or otherwise working with hand or hands.
Disclaimer:
<ul>
<li>The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to ban an all-inclusive list of the skills and abilities required to do the job.</li>
<li>Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.</li>
<li>The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.</li>
<li>This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship.</li>
</ul>

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