Job Description
Job Description
Customer Service Representative I and II – Mt Prospect, IL
We are a leading manufacturer of confectionaries and snacks dedicated to crafting delicious products that bring joy to everyday moments. With a passion for quality and flavor, we combine time-honored recipes with modern innovation to create treats loved by consumers of all ages. Our products include a wide variety of candies, chocolates, and snack foods, made with carefully sourced ingredients and produced to the highest standards of consistency and taste. We are committed to delighting customers, supporting our partners, and continually raising the bar for what a great snacking experience can be.
Our current opportunities include:
Customer Service Representative I
$22-$24/hour with 401K Matching, Profit Sharing, and Hybrid Flexibility
Responsibilities:
- Serve as the go-to contact for customers, managing orders and inquiries with professionalism and care via email and phone.
- Enter and process customer orders, ensuring details are complete, correct, and ready for production.
- Provide timely updates on order status, shipping schedules, and inventory changes, keeping customers informed every step of the way.
- Maintain precise customer and order records in ERP system to support accuracy, reporting, and seamless communication.
- Support account managers and sales teams by sharing customer feedback, working to improve customer experience and satisfaction.
- Contribute to continuous improvement efforts by suggesting process enhancements that boost efficiency.
Qualifications:
- 1+ year of experience providing excellent customer service and entering and managing orders in ERP.
- Strong communication skills, both written and verbal.
- Passionate about delivering great customer experience and improving customer satisfaction.
- Excellent attention to detail with accuracy and efficiency.
Customer Service Representative II
$25-$27/hour with 401K Matching, Profit Sharing, and Hybrid Flexibility
Responsibilities:
- Serve as the trusted customer liaison for key customer accounts, delivering professional and proactive communication via email and phone to develop and strengthen relationships.
- Manage the accurate entry and processing of complex client orders, ensuring all specifications are complete, current, and aligned with production requirements.
- Provide customers with timely, detailed updates on order status, shipping timelines, and inventory availability.
- Maintain and audit customer order data in ERP systems, ensuring accuracy that supports seamless operations, reporting, and decision-making across all accounts.
- Identify and implement process improvements to enhance efficiency and customer satisfaction throughout the ordering process.
Qualifications:
- 2-3+ years of experience providing customer service and entering and managing orders in ERP.
- Excellent communication skills, both written and verbal.
- Able to handle complex customer inquiries and complaints, ensuring customer satisfaction through great customer service.
- Attention to detail and ability to check work for accuracy and correctness.