Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, handling inquiries and ensuring a seamless experience. This position offers an opportunity to showcase your communication skills and contribute to customer satisfaction.
Responsibilities:
• Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism.
• Facilitate order entry and ensure accuracy in processing customer requests.
• Handle both inbound and outbound calls while maintaining a high level of service quality.
• Resolve issues effectively and escalate complex cases when necessary.
• Maintain detailed and organized records of customer interactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Provide product or service information to customers, ensuring clarity and understanding.
• Adapt to changing priorities and remain flexible in a fast-paced environment.
• Uphold company policies and standards while delivering exceptional service.• Proven experience in call center or customer service roles.
• Strong communication skills, both verbal and written.
• Ability to handle inbound and outbound calls efficiently.
• Familiarity with order entry procedures and systems.
• Exceptional problem-solving skills and attention to detail.
• Capacity to work independently and as part of a team.
• Skilled at managing time and prioritizing tasks in a dynamic environment.
• High school diploma or equivalent required.