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<h3>Job Description</h3>
Job Description
Join a dynamic, fast-paced insurance team in Irvine, CA where leadership, collaboration, and client satisfaction are key! We're looking for a&nbsp; hands on&nbsp;Client Services Manager to lead a talented group of Account Representatives and Managers supporting high-profile clients.
In this role, you will:
<ul>
<li>Oversee daily operations and ensure exceptional client service</li>
<li>Manage and mentor a high-performing remote/hybrid team</li>
<li>Drive project success from setup through delivery</li>
<li>Collaborate with IT, Operations, and Business Development teams</li>
<li>Build and maintain strong client relationships</li>
<li>Work hands on alongside your team handling clients' needs</li>
<li>Play a key role in strategy and process improvements</li>
</ul>
We're looking for someone with:
<ul>
<li>A Bachelor's degree</li>
<li>5+ years in customer service</li>
<li>4+ years of management experience</li>
<li>Strong communication, organizational, and leadership skills</li>
<li>Ability to prioritize and remain calm in a fast paced environment</li>
<li>Proficient in Excel, Word &amp; PowerPoint</li>
<li>Technically savvy, and can pick up new software quickly</li>
</ul>
If you're passionate about leading teams and exceeding client expectations, we’d love to connect!
PandoLogic. Keywords: Client Services Manager, Location: Covina, CA - 91724 , PL: 597390519

Client Services Manager

<h3>Job Description</h3>
Job Description
 Department: Client Services
Reports To: Vice President, Customer Operations
Location: McKinney, Texas – Columbia, South Carolina – Plano, Texas. Hybrid work schedule.
Benefits:
<ul>
<li>Medical, Dental and Vision insurance</li>
<li>4 weeks paid time off (PTO)</li>
<li>9 paid Holidays</li>
<li>401k (with match)- Basic Life - Long Term Disability (LTD)</li>
</ul>
Client Services Manager Job Summary:
The Manager of Client Services is responsible for leading, developing, and empowering the Client Service team by ensuring they receive proper training, resources, and support to perform their day-to-day responsibilities. This role is dedicated to maintaining a high standard of customer service, ensuring that all clients receive timely and professional support.
As the primary point of contact for client escalations, the manager will take a proactive approach to issue resolution while upholding Selerix standards. They will also modify processes as needed to meet evolving customer needs, fostering a customer-centric culture within the department. This position requires strong leadership, problem solving skills, and a commitment to continuous improvement to enhance both team performance and client satisfaction.
Client Services Manager Key Responsibilities:
<ul>
<li>Effectively manages employees handling various stages of the Selerix end-to-end solution.</li>
<li>Ensures successful implementation of benefits enrollment, payroll integration and carrier transmission.</li>
<li>Ensures requirements gathering for Selerix benefit administration platform is conducted timely and accurately.</li>
<li>Ensures that the relationship between the Client and the Client Advocate Team is intact.</li>
<li>Ensures timelines are met prior to giving the client the go-live status.</li>
<li>May communicate directly with clients about new features and functionality.</li>
<li>Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.</li>
<li>May aid in the negotiation of additional product offerings.</li>
<li>Prioritize tasks for Client Services team.</li>
<li>Conducts and participates in staff meetings, conference calls, and other meetings, as needed.</li>
<li>Performs other duties as required.</li>
</ul>
Client Services Manager Qualifications:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, Management or related field.</li>
<li>5+ years’ experience in management; health benefits knowledge required; software, technical programs experience; JavaScript experience a plus.</li>
<li>Strong written and verbal communication skills.</li>
<li>Advanced Microsoft Office Skills.</li>
<li>Proven organizational and time management skills.</li>
<li>Proven ability to prioritize.</li>
<li>Strong consultative skills.</li>
<li>Must be eligible for US employment.</li>
</ul>
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
Join a dynamic, fast-paced insurance team in Irvine, CA where leadership, collaboration, and client satisfaction are key! We're looking for a&nbsp; hands on&nbsp;Client Services Manager to lead a talented group of Account Representatives and Managers supporting high-profile clients.
In this role, you will:
<ul>
<li>Oversee daily operations and ensure exceptional client service</li>
<li>Manage and mentor a high-performing remote/hybrid team</li>
<li>Drive project success from setup through delivery</li>
<li>Collaborate with IT, Operations, and Business Development teams</li>
<li>Build and maintain strong client relationships</li>
<li>Work hands on alongside your team handling clients' needs</li>
<li>Play a key role in strategy and process improvements</li>
</ul>
We're looking for someone with:
<ul>
<li>A Bachelor's degree</li>
<li>5+ years in customer service</li>
<li>4+ years of management experience</li>
<li>Strong communication, organizational, and leadership skills</li>
<li>Ability to prioritize and remain calm in a fast paced environment</li>
<li>Proficient in Excel, Word &amp; PowerPoint</li>
<li>Technically savvy, and can pick up new software quickly</li>
</ul>
If you're passionate about leading teams and exceeding client expectations, we’d love to connect!
PandoLogic. Keywords: Client Services Manager, Location: West Covina, CA - 91793 , PL: 597390516

<h3>Job Description</h3>
Job Description
Join a dynamic, fast-paced insurance team in Irvine, CA where leadership, collaboration, and client satisfaction are key! We're looking for a&nbsp; hands on&nbsp;Client Services Manager to lead a talented group of Account Representatives and Managers supporting high-profile clients.
In this role, you will:
<ul>
<li>Oversee daily operations and ensure exceptional client service</li>
<li>Manage and mentor a high-performing remote/hybrid team</li>
<li>Drive project success from setup through delivery</li>
<li>Collaborate with IT, Operations, and Business Development teams</li>
<li>Build and maintain strong client relationships</li>
<li>Work hands on alongside your team handling clients' needs</li>
<li>Play a key role in strategy and process improvements</li>
</ul>
We're looking for someone with:
<ul>
<li>A Bachelor's degree</li>
<li>5+ years in customer service</li>
<li>4+ years of management experience</li>
<li>Strong communication, organizational, and leadership skills</li>
<li>Ability to prioritize and remain calm in a fast paced environment</li>
<li>Proficient in Excel, Word &amp; PowerPoint</li>
<li>Technically savvy, and can pick up new software quickly</li>
</ul>
If you're passionate about leading teams and exceeding client expectations, we’d love to connect!
PandoLogic. Keywords: Client Services Manager, Location: Pomona, CA - 91769 , PL: 597390477

<h3>Job Description</h3>
Job Description
Join a dynamic, fast-paced insurance team in Irvine, CA where leadership, collaboration, and client satisfaction are key! We're looking for a&nbsp; hands on&nbsp;Client Services Manager to lead a talented group of Account Representatives and Managers supporting high-profile clients.
In this role, you will:
<ul>
<li>Oversee daily operations and ensure exceptional client service</li>
<li>Manage and mentor a high-performing remote/hybrid team</li>
<li>Drive project success from setup through delivery</li>
<li>Collaborate with IT, Operations, and Business Development teams</li>
<li>Build and maintain strong client relationships</li>
<li>Work hands on alongside your team handling clients' needs</li>
<li>Play a key role in strategy and process improvements</li>
</ul>
We're looking for someone with:
<ul>
<li>A Bachelor's degree</li>
<li>5+ years in customer service</li>
<li>4+ years of management experience</li>
<li>Strong communication, organizational, and leadership skills</li>
<li>Ability to prioritize and remain calm in a fast paced environment</li>
<li>Proficient in Excel, Word &amp; PowerPoint</li>
<li>Technically savvy, and can pick up new software quickly</li>
</ul>
If you're passionate about leading teams and exceeding client expectations, we’d love to connect!
PandoLogic. Keywords: Client Services Manager, Location: Long Beach, CA - 90847 , PL: 597390437

<h3>Job Description</h3>
Job Description
Join a dynamic, fast-paced insurance team in Irvine, CA where leadership, collaboration, and client satisfaction are key! We're looking for a&nbsp; hands on&nbsp;Client Services Manager to lead a talented group of Account Representatives and Managers supporting high-profile clients.
In this role, you will:
<ul>
<li>Oversee daily operations and ensure exceptional client service</li>
<li>Manage and mentor a high-performing remote/hybrid team</li>
<li>Drive project success from setup through delivery</li>
<li>Collaborate with IT, Operations, and Business Development teams</li>
<li>Build and maintain strong client relationships</li>
<li>Work hands on alongside your team handling clients' needs</li>
<li>Play a key role in strategy and process improvements</li>
</ul>
We're looking for someone with:
<ul>
<li>A Bachelor's degree</li>
<li>5+ years in customer service</li>
<li>4+ years of management experience</li>
<li>Strong communication, organizational, and leadership skills</li>
<li>Ability to prioritize and remain calm in a fast paced environment</li>
<li>Proficient in Excel, Word &amp; PowerPoint</li>
<li>Technically savvy, and can pick up new software quickly</li>
</ul>
If you're passionate about leading teams and exceeding client expectations, we’d love to connect!
PandoLogic. Keywords: Client Services Manager, Location: Rancho Cucamonga, CA - 91739 , PL: 597390462

<h3>Job Description</h3>
Job Description
Join a dynamic, fast-paced insurance team in Irvine, CA where leadership, collaboration, and client satisfaction are key! We're looking for a&nbsp; hands on&nbsp;Client Services Manager to lead a talented group of Account Representatives and Managers supporting high-profile clients.
In this role, you will:
<ul>
<li>Oversee daily operations and ensure exceptional client service</li>
<li>Manage and mentor a high-performing remote/hybrid team</li>
<li>Drive project success from setup through delivery</li>
<li>Collaborate with IT, Operations, and Business Development teams</li>
<li>Build and maintain strong client relationships</li>
<li>Work hands on alongside your team handling clients' needs</li>
<li>Play a key role in strategy and process improvements</li>
</ul>
We're looking for someone with:
<ul>
<li>A Bachelor's degree</li>
<li>5+ years in customer service</li>
<li>4+ years of management experience</li>
<li>Strong communication, organizational, and leadership skills</li>
<li>Ability to prioritize and remain calm in a fast paced environment</li>
<li>Proficient in Excel, Word &amp; PowerPoint</li>
<li>Technically savvy, and can pick up new software quickly</li>
</ul>
If you're passionate about leading teams and exceeding client expectations, we’d love to connect!
PandoLogic. Keywords: Client Services Manager, Location: Santa Ana, CA - 92702 , PL: 597374277

<h3>Job Description</h3>
Job DescriptionSalary: 
The Client Experience Manager will be responsible for ensuring a positive and seamless experience for our clients throughout their interactions with the company. They will work closely with various departments to improve client satisfaction and drive engagement. This position is open to hybrid or remote work environments.
 
Job Type: Full Time Hybrid or Remote 
Duties and Responsibilities: 
<ul>
<li>Develops and implements strategies to enhance the overall client experience.</li>
<li>Acts as the primary point of contact for clients, addressing their inquiries and concerns promptly.</li>
<li>Analyzes client feedback and data to identify trends and areas for improvement.</li>
<li>Collaborates with cross-functional teams to create and refine client touchpoints.</li>
<li>Creates and delivers training for staff on best practices for client interaction.</li>
<li>Monitors and reports on client satisfaction metrics to guide strategic decisions.</li>
<li>Monitors trends in client metrics and strategizes on how best to utilize this information with the individual clients to ensure maximization of business flow.</li>
<li>Manages client onboarding processes to ensure a smooth transition.</li>
<li>Facilitates regular client check-ins and feedback sessions.</li>
<li>Stays updated on industry trends to proactively address client needs.</li>
</ul>
Requirements: 
<ul>
<li>Bachelors degree in Business Administration, Marketing, or a related field.</li>
<li>Proven experience in client management or customer service roles.</li>
<li>Experience in the financial services industry preferred with an emphasis on working with Banks, Credit Unions and Lenders.</li>
<li>Strong analytical skills and experience with customer feedback tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work collaboratively in a team environment.</li>
<li>Proficiency in Power BI software and MS Office Suite.</li>
<li>Strong problem-solving skills and a proactive approach.</li>
</ul>
Benefits: 
 Medical, Dental and Vision Insurance
 Paid Time Off
 Paid Holidays 
Open to Hybrid at our Facility in Natchez, MS, or fully Remote with the ability to travel to Natchez, MS as needed. Must be able to do overnight travel to client sites as required.

Client Experience Manager

<h3>Job Description</h3>
Job Description
Job Summary: We are seeking a Client Service Manager to oversee a team of client service representatives and ensure the satisfaction of our clients. The ideal candidate will be responsible for resolving client issues, developing strategies to improve client satisfaction, and maintaining strong relationships with key clients. Qualifications: - Bachelor's degree in Business Administration, Management, or related field. - Proven experience in a client-facing role, preferably in a supervisory or managerial position. - Exceptional communication and interpersonal skills. - Strong leadership abilities with a focus on team development. - Ability to analyze data and generate actionable insights to improve client services. - Proficiency in CRM software and Microsoft Office Suite. Responsibilities: - Manage a team of client service representatives and provide leadership and guidance. - Develop and implement strategies to improve client satisfaction and retention. - Address client issues and concerns in a timely and effective manner. - Build and maintain relationships with key clients to ensure long-term partnerships. - Analyze client feedback and data to identify areas for improvement in service delivery. - Collaborate with cross-functional teams to enhance the overall client experience. - Monitor key performance indicators related to client services and take corrective action when necessary.

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