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<h3>Job Description</h3>
Job Description
JOB SUMMARY:
Under supervision, answers resident and company requests for service both by telephone and in person; collects all relevant information and decides priority, type of service, etc., enters data into computer system; schedules all inside residential work to the satisfaction of residents; participates in all Customer Services related activities; and performs related work as required. Work involves constant telephone and personal contact with residents, often times in difficult and demanding situations. Extensive interdepartmental contacts are typical of this classification.
ESSENTIAL FUNCTIONS:
Regularly assumes duties of the Customer Services Dispatch office. Handles incoming requests, logs and dispatches in a timely manner all emergency work requests to field units; coordinates batching and printing of service tickets; prepares service tickets for timely and regular distribution to work centers; coordinates requests for DigAlert; and monitors and reviews service tickets for accuracy.
Answers a large volume of telephone calls and resident requests for service, through soliciting pertinent data; decides on priority and type of call and schedules inside work to the satisfaction of the resident; enters acquired data into the computer system; prepares appliance replacement cost estimates and contracts; and conducts miscellaneous resident supply sales.
Decides when to forward appliances under warranty to GE; enters telephone number changes into the computer system; writes and closes prepaid resale service requests; contacts Southern California Edison to report power outages; and enters and closes service requests into the computer system.
As directed, coordinates the work for the Customer Services Representatives (CSR 1); assists with the training of new hires; coaches Customer Services Representatives in regard to policy, procedures and service etiquette; and reports emerging issues that require prompt attention to the Customer Services Supervisor or Manager.
Regular attendance is required. All duties are performed on-site for the Community.
DESIRABLE QUALIFICATIONS:
Graduation from high school and considerable experience in customer service, emphasizing very heavy phone contact or equivalent combination of education and experience which produces the following:
· Knowledge of the occupational hazards and safety precautions of the job.
· Knowledge of computer and applicable software programs.
· Knowledge of the practices, systems and procedures of modern office equipment.
· Ability to operate standard office machines and equipment.
· Ability to answer by telephone or in person, a wide variety of questions and concerns of the public.
· Ability to make fast and accurate decisions.
· Ability to operate and use computer data to plan and schedule work.
· Ability to learn the operations, rules and regulations of VMS and Mutuals as related to the position.
· Ability to communicate pleasantly and effectively with the residents of who represent many different locales and/or foreign countries.
· Ability to maintain effective working relationships with other employees and the public and to deal with public relations problems courteously and tactfully.
· Ability to be able to turn a negative situation into a positive one while remaining calm and pleasant.
· Ability to relate to the needs and concerns of senior citizens.
Company DescriptionVillage Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country. 
<h3>Company Description</h3>
Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.

Customer Service Representative I

<h3>Job Description</h3>
Job Description
Join Us as an Inbound Customer Service Representative and Kickstart Your Next Career Adventure!
Are you a natural problem-solver with a passion for delivering exceptional customer service? Bring your skills to a team that celebrates your strengths and invests in your growth! We’re on the hunt for Inbound Customer Service Representatives with at least 2 years of call center experience who are ready to make an impact.
Why You’ll Love It Here:
<ul>
<li>Competitive Pay: Start at $18/hr, with room to grow as you shine.</li>
<li>Regular Hours, No Surprises: Work Monday-Friday—your evenings and weekends are yours.</li>
<li>Amazing Benefits: Medical, dental, vision, and life insurance to keep you and your family covered.</li>
<li>Paid Time Off: Enjoy over 40 hours of PTO, paid holidays, and bonus opportunities.</li>
<li>A Culture You’ll Love: Celebrate success with employee appreciation events and a team that has your back.</li>
<li>Top-Notch Training: Get the tools you need to excel with comprehensive paid training from day one.</li>
</ul>
What You’ll Be Doing:
<ul>
<li>Be the Hero Customers Need: Assist customers with a smile, helping with account issues, payments, and inquiries.</li>
<li>Tech Wizardry: Help customers navigate online and mobile platforms with ease.</li>
<li>Problem-Solving Pro: Resolve disputes quickly and professionally, making every customer feel valued.</li>
<li>Team Powerhouse: Collaborate in a fast-paced environment where teamwork drives success.</li>
</ul>
What You Bring to the Table:
<ul>
<li>Education: High School Diploma or GED.</li>
<li>Experience: At least 2 years of call center experience—your expertise makes all the difference.</li>
<li>Skills: Exceptional communication, multitasking, and adaptability.</li>
<li>Clearances: Background check, drug test, and residency within 25 miles of East Shore, Harrisburg, PA.</li>
<li>Availability: 9 AM - 6 PM, with consistent 8-hour shifts.</li>
</ul>
Ready to Make a Difference? We’re excited to welcome enthusiastic individuals ready to grow their careers and build something amazing. Apply today—your next adventure starts here!
Company DescriptionA trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates. Working with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort. We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today! 
<h3>Company Description</h3>
A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.\r\n\r\nWorking with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.\r\n\r\nWe are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!

Customer Service Representative

<h3>Job Description</h3>
Job Description
We are a small yet growing, privately-owned manufacturing company. We are seeking a dedicated and enthusiastic on-site Customer Service / Inside Sales Representative to join our small yet dynamic team. This position is available due to growth in our business. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and address customer inquiries will be essential in fostering strong relationships and ensuring customer satisfaction. The ideal candidate will have a passion for service and a knack for problem-solving. NO COLD CALLING INVOLVED, NO REMOTE OPTIONS, NO RELOCATIONS PLEASE
Responsibilities
<ul>
<li>Process new orders, check inventory, and process payments.</li>
<li>Develop detailed quotes for all orders from existing and new clients, with detailed specifications, quantities, unit pricing, cost breakdowns (including labor, materials, tooling, etc). Will include total costs, including all applicable taxes, warranties, delivery options, discounts, etc.</li>
<li>Handle order processing, sample fulfillment, and detailed purchase order creation. Follow through with clients directly via email and phone. Work throughout internal departments, including production.</li>
<li>Successfully handle all customer service issues that arise. Troubleshoot and conduct investigations, and research any issues clients might have with samples, orders, delivery, product quality, etc., and come to a successful resolution, in a timely manner.</li>
<li>Respond promptly to customer inquiries via phone, and email, ensuring a high level of service and problem resolution.</li>
<li>Answer phones as a team within the office.</li>
<li>Must be able to work independently as well as in a team, and take ownership of position and process.</li>
<li>Utilize software tools, including Excel, to manage customer interactions and maintain accurate records.</li>
<li>Market products effectively by understanding customer needs and providing tailored solutions.</li>
<li>Negotiate terms with customers when necessary to facilitate sales and enhance satisfaction.</li>
<li>Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.</li>
</ul>
Requirements
<ul>
<li>3 years of proven experience in customer service or inside sales within a business-to-business product company. (No business to consumer, retail industries, or call centers)</li>
<li>Strong communication and organizational skills.</li>
<li>Proficiency in using MS Office, including strong Excel (for graphs); QuickBooks is a plus.</li>
<li>Ability to learn specialized products effectively while maintaining a positive rapport with customers. Must be proactive and resourceful - not afraid to ask questions, take notes, and have strong follow-through skills.</li>
<li>Excellent negotiation skills with the ability to handle objections gracefully.</li>
<li>A proactive, positive and upbeat attitude towards problem-solving and a commitment to delivering exceptional service.</li>
</ul>
Join us in making a difference by providing top-notch customer service that keeps our clients coming back!
Company DescriptionWe are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team. 
<h3>Company Description</h3>
We are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team.

<h3>Job Description</h3>
Job Description
Position Type: 
<ul>
<li>Contract</li>
<li>On-site</li>
</ul>
Required:
<ul>
<li>Preference for 1 of the following:
<ul>
<li>College Degree OR</li>
<li>Previous contact center experience.</li>
</ul>
</li>
<li>At least 1 year of customer service, sales, or call center experience.</li>
<li>Ability to contribute in a fast paced, team-oriented environment.</li>
<li>Aptitude to multi-task and adjust quickly to change in a busy financial service center.</li>
<li>Highly professional, career driven, and committed to World-Class Service.</li>
</ul>
Responsibilities: 
<ul>
<li>Handle incoming phone calls regarding various service inquiries on accounts.</li>
<li>Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.</li>
<li>Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.</li>
</ul>
Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen. 
<h3>Company Description</h3>
Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.

<h3>Job Description</h3>
Job Description
What you’ll do: Address product and account questions, resolve issues, answer calls, respond to emails, take phone and email orders, process returns and warranties, provide shipping quotes, solicit feedback, update tracking, and manage backorders. Resolve issues expeditiously. Engage in-person and via phone and email with colleagues, suppliers, and customers. Expand your knowledge of wing, kite, foil, and windsurf sports and gear to provide the best advice to customers.
Who you are: Previous customer service experience, fast typing, tech savvy, empathy, problem-solving, Excel, Lightspeed, Shopify, passion for winging/kiting/windsurfing/foiling.
Position structure: Year-round seasonal on-site hourly position (summer 30-40hrs/week, winter 10-20hrs/week), typical schedule is 9am-5pm but schedule may vary.
What we offer: Complementary access to our wind sports demo fleet, pro deals on gear, free swag, new friends, and opportunities to learn and grow professionally and recreationally. At Windance, you’ll be challenged, get outside your comfort zone, learn new things, and gain valuable experience while having fun and being part of a team.
Company DescriptionAt Windance, we live for the thrill of harnessing the wind and waves. Since 1984, Windance has been the launch point for tens of thousands of windsurfers, kiters, and wingers, who trust us to provide the best wind sports gear and service in the industry. We are your DIY wind sports shop. Our top-quality gear, parts, service, and expert advice will have you out on the water shredding in no time. 
<h3>Company Description</h3>
At Windance, we live for the thrill of harnessing the wind and waves. Since 1984, Windance has been the launch point for tens of thousands of windsurfers, kiters, and wingers, who trust us to provide the best wind sports gear and service in the industry. We are your DIY wind sports shop. Our top-quality gear, parts, service, and expert advice will have you out on the water shredding in no time.

<h3>Job Description</h3>
Job Description
Insurance company seeking 2 CSR's. Must be wiling to get P&amp;C license within 60 days of employment. Bilingual is a must. Position includes quoting and selling, processing payments and assisting with customer's inquiries. Monday to Friday 8am to 5pm

<h3>Job Description</h3>
Job Description
Are you an experienced Customer Service Representative with will-call experience? Specialized Recruiting Group seeks a dedicated and motivated Customer Service professional to join our team at a reputable manufacturing company in Industry, CA. This immediate opening is an excellent opportunity to showcase your communication and problem-solving skills while ensuring top-notch customer satisfaction.
Hours: Monday-Friday, 8:00 AM-5:30 PM
Salary: $20.00- 24.00/hr.
Benefits and Features
<ul>
<li>Paid Holidays paid vacation and sick time</li>
<li>Health, Vision, Dental, FSA, and life insurance benefit plans</li>
</ul>
Responsibilities:
<ul>
<li>Process customer orders accurately and efficiently through the company’s order management system</li>
<li>Verify order details, including product specifications, pricing, and shipping information</li>
<li>Communicate with customers via phone, email, and chat to confirm order details, provide updates, and resolve any issues</li>
<li>Collaborate with the warehouse, logistics, and sales teams to ensure timely order fulfillment and delivery</li>
<li>Handle customer inquiries, complaints, and returns professionally and promptly</li>
<li>Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers</li>
<li>Monitor inventory levels and coordinate with the purchasing team to prevent stockouts and delays</li>
<li>Prepare and distribute order-related reports to management as required</li>
<li>Assist in developing and implementing process improvements to enhance the order processing workflow</li>
<li>Maintain customer records and update account information as needed</li>
<li>Comfortable working with measurements and codes, ensuring accurate and compliant sales processes</li>
<li>Ability to understand and interpret technical specifications and industry standards</li>
<li>Ensure product and service offerings meet all relevant codes and regulatory requirements</li>
<li>Maintain detailed records of customer interactions, ensuring all relevant measurements and codes are properly documented</li>
<li>Continuously enhance product knowledge and refine sales techniques</li>
<li>Consistently follow up with customers on a weekly, monthly, and yearly basis</li>
</ul>
Background Profile:
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Proficient in Spanish a plus</li>
<li>Strong listening skills</li>
<li>Must be highly motivated and goal-oriented</li>
<li>Experience with using CRM/ERP Software</li>
<li>Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)</li>
<li>Must have product knowledge</li>
<li>Excellent problem-solving skills</li>
</ul>
About Specialized Recruiting Group:
Specialized Recruiting Group takes an individualized approach to professional placement. We provide personalized service as unique as the companies and talented candidates we serve.
Reach out how Specialized Recruiting Group can help you advance your career!
Our Accounting and Finance Group Specializes in Placing Top Talent in the Following Roles:
<ul>
<li>Accounting -A/P, A/R, Controllers, Staff Accountants, etc</li>
<li>HR-HR Generalist and or Manager, Payroll, Recruiters, Administrative Support</li>
<li>Administrative Rolls- CSR, Purchasing, Inside sales</li>
</ul>

<h3>Job Description</h3>
Job Description
If you express interest in this job, you will be redirected to our website where you can apply and schedule an interview!
Be on the frontline of helping others!
Do you enjoy working with people and making meaningful connections? Make a difference with The Bodlovic Group in your community today! This is a part-time or full-time position. RESPONSIBILITIES:
<ul>
<li>Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.</li>
<li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li>
<li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Ability to resolve complex customer issues</li>
<li>Excellent communication skills – written, verbal and listening</li>
<li>Pride in getting work done accurately and timely</li>
<li>People-oriented</li>
<li>Ability to work in a team environment</li>
<li>Ability to multi-task</li>
<li>Property and Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
</ul>
Benefits:
<ul>
<li>Major Medical</li>
<li>Dental/Vision</li>
<li>Life Insurance</li>
<li>Licensing &amp; Training</li>
<li>401k</li>
<li>Paid Vacation</li>
<li>Hiring Bonus</li>
</ul>
Salary: $40,000 – $60,000 annually Estimated Commission: $5,000 – 10,000+ Opportunity for advancement within the office – Full-time position includes benefits.

<h3>Job Description</h3>
Job Description
We are seeking a professional and customer-oriented individual to join our team as a Customer Service Representative. This position will be responsible for providing timely and effective support to clients, resolving inquiries, and ensuring a high level of customer satisfaction, including but not limited to the following responsibilities:
Job Description:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li>
<li>Handle complaints, provide appropriate solutions, and follow up to ensure resolution</li>
<li>Maintain accurate records of customer interactions</li>
<li>Collaborate with other departments to resolve complex issues</li>
</ul>
Requirements and Skills: Education:
<ul>
<li>High school diploma or equivalent required</li>
<li>Bachelor’s degree preferred</li>
</ul>
Experience:
<ul>
<li>Minimum 1-2 years of experience in a customer service role</li>
<li>Experience in handling client communications via multiple channels</li>
<li>Experience in a fast-paced work environment is a plus</li>
</ul>
Skills &amp; Knowledge:
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving abilities</li>
<li>Ability to remain calm under pressure</li>
<li>Good time management and multitasking skills</li>
<li>Proficiency in both Chinese and English required</li>
<li>Proficient in basic office computer operations, including Microsoft Office (Word, Excel and PowerPoint)</li>
<li>Ability to learn new systems and tools quickly</li>
</ul>
Benefit:
<ul>
<li>401(k)</li>
<li>401(k) match</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Vision insurance</li>
<li>Paid time off</li>
<li>Employee Perks</li>
<li>H1B / OPT sponsorship for eligible candidates</li>
</ul>
Company DescriptionInspired by the spirit of hunters of scientific study, CalerieLife established the brand concept of "Self Care Starts With Cell Care" and focused on the research and development of anti-aging dietary supplements on the cellular level. At CalerieLife, we aspire to build better nutritional products and promote the health and wellbeing of individuals and families around the world. We rely on the founding team's scientific research and fully-Integrated supply chain to establish a “supply chain” and cross-border e-commerce platform to deliver high-quality dietary supplements to users and families worldwide. 
<h3>Company Description</h3>
Inspired by the spirit of hunters of scientific study, CalerieLife established the brand concept of "Self Care Starts With Cell Care" and focused on the research and development of anti-aging dietary supplements on the cellular level.\r\nAt CalerieLife, we aspire to build better nutritional products and promote the health and wellbeing of individuals and families around the world. We rely on the founding team's scientific research and fully-Integrated supply chain to establish a “supply chain” and cross-border e-commerce platform to deliver high-quality dietary supplements to users and families worldwide.

<h3>Job Description</h3>
Job Description
 
Spectrum Quartz, by Hirsch Glass, is a premium surface that combines the beauty of natural stone with the renowned strength and durability of quartz. A leader in innovative blending techniques, Spectrum Quartz features a stunning combination of movement and depth. 
 
What You’ll Be Doing:
As the main point of contact for local customers in a small office, your primary responsibility will be to manage customer accounts and process orders using Epicor P21 and Salesforce. Additionally, you will be responsible for collecting customer payments, following up on open receivables, and providing real-time and accurate information about product availability and order status and appropriately identifying and escalating customer issues. You will also assist customers in scheduling viewing appointments and facilitate walk-in quartz slab viewings while collaborating and effectively working cross functionally with Operations, Sales, and Accounting. The successful candidate should have an outgoing personality, perseverance, outstanding communication skills, ability to multi-task, self-reliance, and great time management skills.
 
Moreover, you will take complete ownership of customer orders and sample data processing, and respond to all customer inquiries in a prompt and professional manner via phone and email. You will collaborate daily with the Operations and Sales teams on customer accounts, orders, and delivery status. Additionally, you will act as a backup Customer Service Representative (CSR) for the other five (5) US locations, as needed. On occasion, perform additional duties as required and or requested.
 
You’re A Great Fit If You Have:
<ul>
<li>
A high degree of experience and comfort with computer software is mandatory, along with the ability to navigate in a multi-window based environment
</li>
<li>
Attention to details, establish priorities, meet deadlines, and work independently in a small office with a remote team
</li>
<li>
Sound judgment and problem-solving capabilities
</li>
<li>
Clean criminal and driving record
</li>
<li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
</li>
</ul>
Required Education and/or Experience:
<ul>
<li>
High School Diploma, some college (preferred)
</li>
<li>
Three (3) or more years of prior Customer Service experience
</li>
<li>
Excellent written and verbal communication skills
</li>
<li>
Experience using Microsoft 365 Office Suite, Salesforce (preferred), and comfortable navigating computer software
</li>
<li>
Positive and self-motivated individual who can work independently
</li>
</ul>
What We Offer:
Market competitive hourly rate. Great Mon-Fri. schedule, opt-in or opt-out of 90% company paid medical &amp; dental healthcare plans, and vision insurance available, matching 401K program, paid time off, and paid holidays.

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