Job Description
Job Description
Job Position: Customer Service Representative
Location: Chicago, IL 60601 (Work from home, may go in-office as needed)
Pay Rate: $17.02/hour
Shift: Monday - Friday 8-5pm CST - 40 hours each week
Description:
POSITION SUMMARY: Position’s purpose is to ensure that all assigned cases are worked in accordance to child support services policies and procedures along with the proper time frame.
JOB RESPONSIBILITIES:
● Responds to telephone calls, written inquiries, within required timeframes.
● Assists customers in a courteous and professional manner.
● Ensures timely completion of priority referrals.
● Documents customer inquiry and resolution in appropriate computer systems.
● Forwards case-specific inquiries and issues to appropriate staff or unit, when necessary.
● Generate and forward forms and documents to customers, when necessary.
● Accurately completes necessary documentation and data entry activities in all systems.
● Maintains quality and compliance standards as stipulated by contractual obligation.
● Regularly communicates and updates supervisor/Sr. Administrators on case status and production
● issues.
● Maintains strict adherence to Child Support policies and procedures.
● Maintains confidentiality and security of case information.
● Meets all standards established for this position as outlined in the attached performance criteria.
● Performs other duties as may be assigned by management.
● Must be available and engaged online during working hours.
Work Environment Requirements:
● Must be able to to lift at least 30lbs
● Must be able to stand or sit for prolonged periods (75% of the time)
● Must confirm work environment is safe and secure for work and confidential customer information
● Must have high speed secure internet and able to connect to modem via an ethernet cable
● Constantly operates a computer and other office equipment
● Constantly works indoors in a secluded safe space without unnecessary noises or distractions
AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws
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