<h3>Job Description</h3>
Job Description
BASIC FUNCTION AND RESPONSIBILITY:
The Warranty Administrator/Customer Service Representative manages warranty claims, processes returns and exchanges and resolves customer concerns. This role involves collaborating with customers, service teams, and manufacturers to ensure timely and accurate warranty-related processes.
Reports To: Customer Service Manager
Summary/Objective:
The Warranty Administrator/Customer Service Representative is responsible for managing warranty claims, processing returns and exchanges, addressing customer concerns, and ensuring the smooth operation of warranty-related processes. This role involves direct interaction with customers, service departments, and manufacturers, requiring a high level of attention to detail, strong communication skills, and a customer-oriented approach.
ESSENTIAL JOB FUNCTIONS:
Warranty Processing:
<ul>
<li>Review and process warranty claims by verifying warranty coverage, product details, and issue descriptions.</li>
<li>Collaborate with suppliers, manufacturers, and service teams to resolve warranty issues promptly.</li>
<li>Ensure compliance with warranty policies and terms for accurate claim approval and resolution.</li>
</ul>
Customer Support:
<ul>
<li>Serve as the primary point of contact for customers regarding warranty inquiries, concerns, claims, and assist technical support.</li>
<li>Provide back-up technical assistance to customers by troubleshooting product issues, guiding them through setup or operation problems, and helping with error resolutions.</li>
<li>Address customer complaints, resolve issues, and provide timely updates on warranty status and service resolutions.</li>
<li>Help customers understand product functionality and provide solutions to technical problems in a clear, concise manner.</li>
<li>Resolve product issues, including handling returns, exchanges, or repairs as needed.</li>
</ul>
Documentation and Reporting:
<ul>
<li>Maintain accurate records of all warranty claims, customer interactions, and resolutions.</li>
<li>Generate reports for management on warranty claims, returns, and customer feedback to identify trends or areas of concern.</li>
<li>Update customer records in the company’s database to reflect warranty status and interactions.</li>
</ul>
Communication with Stakeholders:
<ul>
<li>Communicate with manufacturers or third-party vendors regarding product defects, claims processing, and parts replacement.</li>
<li>Coordinate with the service department or technical team to facilitate product repairs or replacements.</li>
<li>Liaise with other departments, including sales, to ensure customers are satisfied with warranty and service solutions.</li>
</ul>
<ul>
<li>Work cross-departmentally to improve product quality and processes.</li>
</ul>
Policy Enforcement:
<ul>
<li>Enforce company warranty policies and procedures to ensure customers are aware of their rights and limitations under the warranty terms.</li>
<li>Educate customers on the terms of warranties, including the process of submitting claims and the timeline for resolution.</li>
</ul>
Product Knowledge:
<ul>
<li>Stay up-to-date on product features, common issues, and the warranty terms for various products.</li>
<li>Provide accurate and thorough product information to customers to help resolve issues efficiently.</li>
</ul>
Follow-Up and Escalation:
<ul>
<li>Follow up with customers regarding the status of warranty claims or service resolutions to ensure satisfaction.</li>
<li>Escalate unresolved or complex issues to the appropriate manager or department for further action.</li>
</ul>
CHARACTERISTIC DUTIES &amp; RESPONSIBILITIES:
<ul>
<li>Strong verbal and written communication skills to effectively communicate with customers and internal teams.</li>
<li>Exceptional organizational skills and attention to detail to manage multiple claims and customer inquiries simultaneously.</li>
<li>Problem-solving abilities to identify the root cause of issues and resolve warranty claims efficiently.</li>
<li>Ability to remain calm and professional under pressure, especially in dealing with difficult or frustrated customers.</li>
<li>Knowledge of product specifications and the ability to explain technical information in simple terms to customers.</li>
<li>Other various duties as assigned to support the organization.</li>
</ul>
Competencies:
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Customer-Focused</li>
<li>Creative Problem Solving &amp; Conflict Resolution</li>
<li>Detail-Oriented</li>
<li>Learning Agility</li>
<li>Collaboration &amp; Teamwork</li>
</ul>
Supervisory Responsibility:
No supervisory responsibilities.
Work Environment:
This job operates in a professional office setting within a manufacturing environment. This role routinely uses standard office equipment such as telephones, computers, photocopiers, filing cabinets and fax machines, and manufacturing equipment. This list is not all inclusive.
Physical Demands:
While performing the duties of this position, the employee will frequently need to talk, read, and listen. The role requires ability to sit for extended periods and perform tasks on a computer. Occasionally standing, walking, climbing stairs, using hands and fingers, reaching, and engaging in repetitive bending and squatting for 8-9 hours a day. The employee must also have the ability to read and understand detailed information, including small print on labels, and perform tasks that require attention to small or intricate details, ensuring accuracy and precision. Additionally, the ability to lift/move items up to 30 lbs. is required.
Position Type and Expected Hours of Work: 
This is a full-time exempt position with regular working hours from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Travel:
No Travel
Required Education and Experience:
<ul>
<li>High school diploma or equivalent</li>
<li>2-3 years’ experience in customer service, warranty administration, or related field (e.g., manufacturing, automotive)</li>
<li>2-3 years’ experience with warranty and claim management.</li>
<li>Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and other office software.</li>
</ul>
Preferred Education and Experience:
<ul>
<li>Associate’s degree or higher in business administration, customer service, or related field is a plus.</li>
</ul>
AAP/EEO:
MCD Innovations, a division of Airxcel, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Other Duties:
Please be advised this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Warranty Administrator

<h3>Job Description</h3>
Job Description
Checkered Flag Automotive Group is looking for a Warranty Administrator to join our team in Virginia Beach, VA!
What We Need
<ul>
<li>Self-motivated individuals</li>
<li>Strong attention to detail</li>
<li>Focus on serving customers</li>
</ul>
What Our Warranty Administrators Do
<ul>
<li>Review and process warranty claims submitted by technicians and service advisors to ensure compliance with manufacturer guidelines.</li>
<li>Verify and submit warranty claims to the manufacturer for reimbursement, ensuring timely and accurate submission.</li>
<li>Monitor the status of warranty claims and follow up with manufacturers on unpaid or denied claims.</li>
<li>Ensure that all documentation required by the manufacturer for warranty claims is complete and accurate.</li>
<li>Communicate with service managers and technicians to ensure proper documentation of warranty repairs.</li>
<li>Reconcile warranty payments with claims submitted, ensuring all warranty credits are properly applied.</li>
<li>Stay up to date with manufacturer bulletins, recalls, and warranty policy changes.</li>
</ul>
Your Pre-Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Prior experience in a warranty administrator or service department role preferred. Familiarity with automotive warranty processes and manufacturer requirements is highly desirable.</li>
<li>Strong attention to detail and organizational skills</li>
<li>Proficiency with dealership management software and warranty processing systems</li>
</ul>
Who We Are
Winners serving Winners! 
At Checkered Flag, we’ve been providing drivers in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Newport News, and Hampton with first-rate vehicles and services since 1964. In the 60+ years that have passed since then, we’ve expanded our vision of service to over 10 different dealerships in the area. We’ve done this all without compromising our vision and mission because we know it’s our commitment to excellence that has allowed us to reach the level of success, we’ve been fortunate enough to achieve.
Our Honda, BMW, MINI, Toyota, Porsche, Audi, Hyundai, Genesis, Jaguar, Land Rover, and Volkswagen dealerships come with excellent reputations, and we are looking to grow our winning team!
Experience What Checkered Flag Offers
<ul>
<li>Continued paid training opportunities</li>
<li>Medical, dental, vision coverage and more</li>
<li>Company paid Life and Short-Term Disability Insurance</li>
<li>401(k) Match</li>
<li>Paid Time Off, and a paid day to participate in local charity or volunteering events</li>
<li>Employee and family discounts</li>
<li>Professional development assistance</li>
</ul>
Job Type: Full-Time
Schedule: Day shift
All applications and resumes are kept strictly confidential. Checkered Flag Motor Car Company, Inc. is an EEO Employer and a Drug Free Workplace.

<h3>Job Description</h3>
Job Description
JOB SUMMARY
Valley Imports is looking for a Warranty Administrator with a customer-first mindset to join our team! The Warranty Administrator will book customer pay, internal, and warranty appointments, prepare and submit warranty claims, verify warranty coverages and eligibility, communicate with service advisors and technicians to coordinate warranty repair, and provide excellent customer service. The ideal candidate will have the ability to analyze problems, identify trends, and develop strategies for maximizing claim process and exceeding customer expectations!
Shifts range between 7am-6pm, Monday-Saturday, with 45 hours per week. The pay is hourly. The hourly rate DOE. 
QUALIFICATIONS (minimum requirements)
<ul>
<li>High School Diploma or G.E.D.</li>
<li>Valid driver’s license and acceptable driving record.</li>
</ul>
Preferred/Required Skills and Abilities:
<ul>
<li>Must be familiar with a dealer’s procedures, and follow all rules and regulations, especially those mandated by local, state, and federal governments.</li>
<li>Working knowledge of activities, methods, procedures and policies of the Service Department</li>
<li>Proven experience in a dealership service or warranty environment.</li>
</ul>
<ul>
<li>Proficiency with CDK Drive or similar dealership management systems.</li>
<li>Strong knowledge of OEM warranty policies and claim submission procedures.</li>
<li>Ability to manage warranty processes across multiple manufacturers simultaneously.</li>
<li>Exceptional organizational and multitasking skills in a fast-paced environment.</li>
<li>Excellent verbal and written communication skills with both customers and internal staff.</li>
<li>High attention to detail and accuracy in data entry and documentation.</li>
<li>Ability to work independently while supporting a team-oriented service department.</li>
<li>Strong problem-solving skills and customer-first mindset</li>
</ul>
Supervision of others/decision making aptitude (if applicable): 
<ul>
<li>No supervisory responsibilities required with this position.</li>
</ul>
ESSENTIAL FUNCTIONS AND ACCOUNTABILITES
<ul>
<li>Review and book all repair orders for proper completion, accuracy, and legibility according to the policies and procedures.</li>
</ul>
<ul>
<li>Verify warranty coverage, eligibility, and required documentation prior to scheduling repairs.</li>
<li>Utilize CDK Drive (or other dealership management systems) to schedule service, process warranty claims, and maintain accurate customer/vehicle records.</li>
<li>Handle warranty processes across multiple manufacturers, each with unique policies, procedures, and claim requirements.</li>
<li>Communicate with service advisors, technicians, and customers to coordinate warranty repair work efficiently.</li>
</ul>
<ul>
<li>Maintain detailed records of all warranty bookings, authorizations, and customer interactions.</li>
<li>Prepare and submit warranty claims to manufacturers for approval in a timely and accurate manner.</li>
<li>Provide excellent customer service by explaining warranty procedures, coverage, and next steps clearly.</li>
<li>Monitor warranty repair progress and keep customers informed of status updates.</li>
<li>Support the service department with administrative tasks such as data entry, filing, and report generation.</li>
<li>Ensure adherence to company standards, compliance guidelines, and customer satisfaction targets.</li>
<li>Will help Advisors with extended warranty approvals to keep the flow of the drive moving.</li>
<li>Answering phones and making appointments.</li>
<li>Answering customer questions via phone.</li>
<li>Working declined services report and following up with customers to schedule service.</li>
<li>Maintains professional and technical knowledge by completing assigned manufacture training.</li>
<li>Work open repair order list on a weekly basis.</li>
<li>Identifies, recommends, and supports opportunities for methods/process improvement within the Service Department.</li>
<li>Working with the accounting staff to clear up any discrepancies.</li>
<li>Maintains a professional appearance at all times.</li>
<li>Adhere to work schedule and maintain regular attendance.</li>
<li>Performs Wallwork Inc.-wide duties as requested by the designated supervisor.</li>
<li>Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.</li>
</ul>
We offer competitive pay and benefits, employee discounts, and paid time off (PTO) to our full-time employees! Valley Imports, a subsidiary of W.W. Wallwork, Inc., is excited to hear from you!
BENEFITS: 
<ul>
<li>Health, Dental &amp; Vision Insurance </li>
<li>Health Savings Account</li>
<li>Employer-Paid Life Insurance &amp; Long-Term Disability </li>
<li>401(k) &amp; Profit Sharing Plan </li>
<li>Voluntary Benefits</li>
<li>Flexible Spending Accounts</li>
<li>Paid Time Off (PTO) Plan </li>
<li>Employee Assistance Program </li>
<li>Employee Discounts and Special Events</li>
</ul>

<h3>Job Description</h3>
Job Description
Welcome to Starling Buick GMC of Stuart! We are currently looking for a dedicated individual to join our team in the role of Warranty. This position plays a crucial role in ensuring customer satisfaction and maintaining high standards of service.
Responsibilities:
<ul>
<li>Handle warranty claims and process necessary paperwork</li>
<li>Coordinate with the service team to ensure timely completion of warranty repairs</li>
<li>Maintain accurate records of warranty claims and work performed</li>
</ul>
Requirements:
<ul>
<li>Prior GM experience in automotive warranty processing preferred</li>
<li>Strong attention to detail and organizational skills</li>
<li>Ability to work effectively in a fast-paced environment</li>
</ul>
Benefits:
<ul>
<li>Competitive compensation package</li>
<li>Healthcare benefits</li>
<li>401(k) retirement plan</li>
<li>Paid time off</li>
</ul>
About Starling Buick GMC of Stuart:
Starling Buick GMC of Stuart is a leading automotive dealership in Stuart, FL, known for providing exceptional service and a wide range of vehicles to choose from. We value our employees and offer a supportive work environment for growth and development.

<h3>Job Description</h3>
Job DescriptionDescription:
Gurley Leep Automotive Family is looking for a detail-oriented Warranty Administrator to process and reconcile warranty claims, maintain accurate records, and support our service team. Ideal candidates have strong organizational skills, accuracy with paperwork, and experience in warranty, accounting, or clerical work (dealership experience a plus). Proficiency with computers and Microsoft Office required. Join our team and grow with a supportive, fast-paced dealership environment! 
 
LEEP123
Requirements:
<ul>
<li>High school diploma or GED required </li>
<li>Warranty, accounting, or clerical experience preferred; dealership experience a plus </li>
<li>Strong attention to detail, organization, and confidentiality </li>
<li>Proficient with Microsoft Office; experience with accounting or dealership software preferred </li>
<li>Excellent communication and problem-solving skills; ability to work independently and in a team</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary:
Cutter Aviation is currently searching for energetic and knowledgeable warranty professional. The Warranty Administrator will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class service. The Warranty Administrator prepares and submits warranty claims to aircraft and engine manufacturers for payment. Evaluates and processes parts, cores and rotables for return to vendors. Works closely with Parts, Service and Avionics departments at multiple facilities and provides information necessary to insure customer service needs are met in a timely manner. Communicates with vendors and manufacturers’ to resolve claims and request authorizations. 
Essential Functions And Responsibilities:
<ul>
<li>Provide world-class uncompromising service </li>
<li>File and track all warranty claims, returns and cores</li>
<li>Review of work orders for accuracy prior to filing claims</li>
<li>Process warranty parts/core returns to vendors</li>
<li>Verify all criteria required by vendor or manufacturer prior to submission of claims</li>
<li>Provide warranty verification, authorization and support for AOG warranty aircraft</li>
<li>Process vendor and customer credits to Accounts Receivable Department</li>
<li>Maintain inventory control of cores/returns</li>
</ul>
Requirements:
Physical Demands:
This work requires the following physical activities.
<ul>
<li>Occasional lifting up to 50 pounds.</li>
</ul>
Environmental Conditions:
<ul>
<li>Office environment</li>
</ul>
Minimum Education Requirement:
<ul>
<li>Must have High School Diploma or GED </li>
</ul>
Minimum Work Experience Requirement:
<ul>
<li>Prior Background Dealing with Submission of Warranty Claims</li>
<li>Proficiency with Microsoft Products</li>
<li>Customer Service/Sales experience aircraft parts preferred</li>
</ul>
Qualifications/Special Skills and Certifications:
<ul>
<li>Knowledge and understanding of aircraft/engine components and systems</li>
<li>Basic accounting knowledge, helpful</li>
<li>Ability to pass a drug screening test </li>
<li>Able to pass a background check </li>
<li>Clean driving record </li>
</ul>
Ideal candidate will have the following work styles:
<ul>
<li>Being pleasant with others on the job and displaying a good-natured, cooperative attitude</li>
<li>Being reliable, responsible, and dependable, and fulfilling obligations</li>
<li>Attention to detail</li>
<li>Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace</li>
<li>A willingness to take on responsibilities and challenges</li>
<li>Being sensitive to others' needs and feelings and being understanding and helpful on the job</li>
<li>Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done</li>
<li>Persistence in the face of obstacles </li>
</ul>

WARRANTY ADMINISTRATOR

<h3>Job Description</h3>
Job DescriptionJob Description: &nbsp; Automotive Warranty Administrator Mechanicsville KIA is Hiring a Warranty Administrator to join our team!&nbsp; Warranty administrators ensures the dealership is paid for warranty work by preparing, submitting and following up on claims. As with all positions within dealerships, warranty administrators are expected to uphold the highest ethical standards.&nbsp; Job Duties -&nbsp; Processing all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.&nbsp; Keeping abreast of all factory recalls and announcements.&nbsp; Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.&nbsp; Assisting with body shop warranty claims and following up on outstanding claims.&nbsp; Reconciling all warranty receivables and working with the accounting department to obtain payments.&nbsp; Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.&nbsp; Maintaining all service and customer records as required by the warrantor. Job Requirement:&nbsp; Warranty administrators should be familiar with domestic and imports&nbsp;automotive&nbsp;warranty systems.&nbsp; Warranty administrators should have experience with automotive parts (identification, inspection, classification of component groups, etc.)&nbsp; Overall automotive vehicle knowledge.&nbsp; Good computer skills&nbsp; Excellent verbal and written communication skills.&nbsp; &nbsp; When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an&nbsp;Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The 'Apply Now' Button

<h3>Job Description</h3>
Job DescriptionDescription:
The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.
 
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
 
We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.
 
I. General Job Description
 
This position will be responsible for processing warranty claims for repair services.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
 
Responsibilities
<ul>
<li>Process warranty repair orders to obtain maximum recovery of revenue from vendor.</li>
<li>Work with service personnel to resolve issues to obtain maximum recovery of revenue from claims.</li>
<li>Insure all claims are filed promptly and accurately.</li>
<li>Communicate to Service and Parts Departments the proper time to process cores and other parts being held as a result of a warranty repair.</li>
<li>Work with all OEM and vendors in a professional fashion to maintain a good working relationship.</li>
<li>Participate in special projects and compile special reports.</li>
</ul>
II. Minimum Job Qualifications
<ul>
<li>18 years of age.</li>
<li>1 year of entry-level heavy-duty truck repair experience.</li>
</ul>
III. Desired Job Qualifications
<ul>
<li>High school graduate, GED, or 1 year of work experience.</li>
<li>Accounts Receivable experience.</li>
<li>Commitment and desire to learn medium and heavy-duty truck repair trade.</li>
<li>Intermediate to advanced knowledge off Microsoft Excel, Word, and Outlook.</li>
<li>Strong organization and communication skills.</li>
<li>Dependable team player with a positive attitude.</li>
</ul>
IV. Mental Capability Requirements
<ul>
<li>Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.</li>
<li>Organization: Ability to organize and prioritize work schedules of others on long-term basis.</li>
<li>Reasoning &amp; Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services.</li>
<li>Communication: Ability to use and complete routine forms and/or conduct routine oral communication.</li>
<li>Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.</li>
</ul>
V. Physical Demands and Work Environment
 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
 
VI. Common Expectations of Performance for all Employees
 
The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.
 
Communications, Teamwork, and Feedback to Others
<ul>
<li>Contribute to a work environment that is based on trust and respect.</li>
<li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li>
<li>Suggest ways to improve the efficiency of conducting their job duties.</li>
<li>Promote continuous improvement and change to support company growth.</li>
<li>Mentor others unselfishly.</li>
<li>Give credit where it’s due.</li>
</ul>
Company Loyal Policies and Work Ethic
<ul>
<li>Adhere to the policies contained in the Employee Handbook.</li>
<li>Adhere to the Company’s Employee Conduct Policy.</li>
<li>Support management decisions toward meeting company goals.</li>
<li>Be open and receptive to new ideas, regardless of their origin.</li>
<li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li>
</ul>
We are an Equal Opportunity Employer
 
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.
 
Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.
 
We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:Description
Hinckley Yachts, a premier boat builder and service provider is seeking a Warranty Administrator who will play a critical role in improving product quality, reducing warranty claims, and enhancing customer satisfaction. This position is responsible for overseeing warranty administration, maintaining documentation related to product quality and warranty processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to collaborate with internal teams, service yards, and vendors to drive continuous product improvement.
Location: Portsmouth, RI. 
 
Warranty Management
<ul>
<li>Ensure Dealer status is at the highest level available. </li>
<li>Ensure billing warranty at current rates. </li>
<li>File warranty claims expeditiously, follow proper warranty protocol, close claims on time</li>
<li>Reducing AR issues, maintaining relationships with our customers and promoting our dealership status</li>
<li>Manage service bulletins</li>
<li>Reinforce industry partnerships</li>
<li>Oversee warranty administration, including processing claims, analyzing trends, and working with relevant teams to bring awareness to recurring issues.</li>
<li>Generate and maintain quality and warranty reports, covering key metrics such as occurrence rates, warranty spending, and product performance trends</li>
<li>Organize and manage process books that outline standard operating procedures and best practices for quality control and warranty processing.</li>
<li>Maintain and oversee product registration records, ensuring accurate data collection and supporting warranty validation processes.</li>
</ul>
 Requirements:
<ul>
<li>Strong analytical and problem-solving abilities.</li>
<li>Experience in warranty administration, product quality tracking, or a related field.</li>
<li>Excellent attention to detail and organizational skills.</li>
<li>Strong communication and collaboration skills to work effectively with internal teams, service yards, and external vendors.</li>
<li>Proficiency in data management and reporting tools.</li>
</ul>

394 warranty-administrator Jobs