Job Description
Job DescriptionAbout the Role:Join SHAKER JCB as a Warranty Administrator, where you'll play a crucial role in ensuring customer satisfaction through effective warranty management. Be part of a dynamic team in Auburn, KY, dedicated to providing top-notch service and support to our valued clients.
Responsibilities:
- Process warranty claims efficiently and accurately to ensure timely resolution.
- Review and analyze warranty documentation for compliance and accuracy.
- Communicate with vendors regarding warranty status and inquiries.
- Maintain detailed records of warranty claims and resolutions in the system.
- Collaborate with the service department to resolve warranty-related issues.
- Monitor warranty trends and provide feedback for process improvements.
- Assist in training staff on warranty policies and procedures.
- Stay updated on industry standards and manufacturer warranty policies.
Requirements:
- High school diploma or equivalent; relevant certifications preferred.
- 2+ years of experience in warranty administration or a related field.
- Strong attention to detail and excellent organizational skills.
- Proficient in using warranty management software and Microsoft Office.
- Exceptional communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-focused mindset with problem-solving abilities.
- Knowledge of heavy machinery or automotive industry is a plus.
About Us: SHAKER JCB has established itself as a leader in the heavy equipment industry, providing exceptional machinery and service to our clients. Customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work environment that encourages growth and development.