<h3>Job Description</h3>
Job Description
Join our Team! 
 Holiday Oil is looking for an in-office Help Desk Technician I to join our IT team! This entry-level role provides frontline technical support to our c-store locations and internal teams. You'll help troubleshoot hardware, software, network, and account-related issues while delivering outstanding customer service.
What you'll do:
<ul>
<li>Provide Tier 1 technical support to end users</li>
<li>Troubleshoot hardware, software, and network issues</li>
<li>Set up user accounts, permissions, and devices</li>
<li>Support store operations technology and daily system needs</li>
<li>Document tickets and escalate issues when needed</li>
<li>Assist with employee onboarding and technology setup</li>
</ul>
What you bring:
<ul>
<li>1-2 years of IT support or help desk experience</li>
<li>Basic knowledge of computers, networks, and Microsoft Office</li>
<li>Strong communication and customer service skills</li>
<li>Ability to multitask, problem-solve, and work in a fast-paced environment</li>
<li>Valid Utah driver's license and ability to travel to local store locations</li>
</ul>
Why Holiday Oil?
<ul>
<li>A stable, respected Utah company with over 60 years of growth</li>
<li>A collaborative environment where your work directly contributes to the company's success</li>
<li>Strong values rooted in safety, quality, and integrity</li>
<li>Opportunities to grow your career within the Holiday Oil family</li>
</ul>
If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.
Apply Today!
 Job Posted by ApplicantPro

Help Desk Technician I

<h3>Job Description</h3>
Job Description
 
Job Summary
The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues. 
 
Responsibilities
<ul>
<li>Provide first-line technical support via phone, email, or in-person to end-users.</li>
<li>Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.</li>
<li>Install, configure, and maintain operating systems and software applications.</li>
<li>Assist with account provisioning and password resets.</li>
<li>Assist in the setup and maintenance of IT equipment and infrastructure.</li>
<li>Collaborate with senior technicians to escalate and resolve complex technical issues.</li>
<li>Document and track support requests in our ticketing system.</li>
<li>Ensure a high level of customer satisfaction through effective communication and issue resolution.</li>
<li>Stay up-to-date with the latest technology trends and industry best practices.</li>
<li>Adhere to federal and state regulations.</li>
<li>Adhere to all company policies, processes, and procedures.</li>
<li>Performs other duties as requested, directed, or assigned. </li>
<li>Predictable and reliable attendance.</li>
</ul>
 
Position Qualifications
<ul>
<li>Associates degree in an Information Technology discipline or related field of study or equivalent experience.</li>
<li>Minimum one (1) year experience in IT help desk or support level function.</li>
<li>Relevant IT certifications (CompTIA A+, Network+, or similar) preferred.</li>
<li>Proficient understanding of computer hardware and software.</li>
<li>Experience with Windows and macOS operating systems.</li>
<li>Familiarity with Microsoft Office Suite and cloud-based productivity tools.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Excellent communication and customer service skills.</li>
<li>Previous help desk or customer support experience.</li>
<li>Eagerness to learn and a passion for technology.</li>
<li>A strong desire to build a career in IT support.</li>
</ul>
Key Competencies
<ul>
<li>Focuses on Quality: Drives work results with a quality focus on actions and results.</li>
<li>Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.</li>
<li>Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.</li>
<li>Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.</li>
<li>Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.</li>
<li>Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.</li>
<li>Communications: Exchanges thoughts, feelings, and information effectively.</li>
</ul>
Physical Requirements / Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Constantly operates a computer and other office equipment. </li>
<li>Ability to adjust focus, especially due to concentration on a computer screen. </li>
<li>May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. </li>
<li>The person in this position needs to occasionally move about in industrial environments, and on uneven terrain. </li>
<li>Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.</li>
<li>The noise level in the work environment can be moderately loud.</li>
</ul>

Why Join Us
American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.
Benefits Overview
<ul>
<li>Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.</li>
<li>100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.</li>
<li>Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.</li>
<li>Voluntary benefits offerings.</li>
<li>Tuition assistance.</li>
<li>Employee Referral Program.</li>
<li>Employee development and career growth opportunities.</li>
</ul>
 
About Us
American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business. 
As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.
 
The Location – Springboro, OH
American Battery Solutions Advanced Battery Manufacturing Center is located in beautiful and historic Springboro Ohio. Life in Springboro is all about the quality and character of our community and that is why Springboro continues to be a top-ten-rated City to live, work, play, and raise a family. In fact, Springboro was rated #3 among the top 10 communities in greater Southwest Ohio. In essence, Springboro appeals to everyone from young families to people looking for the perfect place to retire. Our great neighborhoods, excellent schools, safety, services, and amenities all contribute to Springboro’s exceptional quality of life. Springboro offers a variety of public programming that includes outdoor concerts, festivals, and fireworks. Our residents enjoy bike and walking trails, an 18-hole public golf course, a charming and vibrant historic district, and 501 acres of parks.
 
AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

Help Desk Technician

<h3>Job Description</h3>
Job Description
Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI &amp; San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. 
The Position
We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking.
Responsibilities
<ul>
<li>Provide Tier 1–2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs.</li>
<li>Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates).</li>
<li>Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes).</li>
<li>Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments).</li>
<li>Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates.</li>
<li>Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures.</li>
<li>Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs.</li>
<li>Coordinate warranty/repair, RMA, and hardware inventory updates.</li>
<li>Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients.</li>
<li>Create/update knowledge base articles, quick start guides, and runbooks.</li>
<li>Identify recurring issues, propose fixes, and escalate appropriately.</li>
</ul>
Requirements:
<ul>
<li>Technical degree in an information technology related field</li>
<li>1 years in a help desk or desktop support role in a Windows enterprise environment.</li>
<li>Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks.</li>
<li>Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance.</li>
<li>Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals.</li>
<li>Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts).</li>
<li>Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting.</li>
<li>Strong communication skills; ability to explain technical topics to non-technical users.</li>
</ul>
Preferred: 
<ul>
<li>Bachelor's degree in Computer Science or a related field</li>
<li>CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator)</li>
<li>Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune).</li>
<li>Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution.</li>
<li>Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics.</li>
<li>Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune.</li>
</ul>
#LI-ONSITE
Wisconsin pay range $55,000—$67,000 USD
Arrowhead provides competitive salaries and an excellent benefit package. 
All applicants must have authorization to work in the US for a company. 
California Applicant Privacy Policy

<h3>Job Description</h3>
Job Description
POSITION SUMMARY
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. 
ESSENTIAL FUNCTIONS 
Reasonable AccommodationsStatement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. 
ESSENTIAL FUNCTIONS STATEMENT(S)
<ul>
<li>Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking.</li>
<li>Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision.</li>
<li>Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position</li>
<li>Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. </li>
<li>Setup desk phones as needed.</li>
<li>Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates.</li>
<li>Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job.</li>
<li>Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. </li>
<li>Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. </li>
<li>Provide helpdesk support and resolve problems to the end user’s satisfaction.</li>
<li>Monitor and respond quickly and effectively to requests received through the IT helpdesk.</li>
<li>Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.</li>
<li>Utilize and maintain the helpdesk tracking software.</li>
<li>Provides computer orientation to new and existing company staff.</li>
<li>Walk customer through new user orientation.</li>
<li>Maintain inventory of all equipment, software and software licenses.</li>
<li>Report issues to the Service Desk for escalation.</li>
<li>Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software.</li>
<li>Assign users and computer to proper groups in Active Directory.</li>
<li>Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.</li>
<li>Perform timely workstation hardware and software upgrades as required.</li>
<li>Perform other duties as assigned by management.</li>
<li>Regular and prompt attendance at work is a primary function and requirement of this position.</li>
</ul>
Competency Statement(s)
<ul>
<li>Accountability – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization</li>
<li>Active Listening – Actively attend to, convey, and understand the comments and questions of others</li>
<li>Analytical Skills – Use thinking and reasoning to solve a problem</li>
<li>Autonomy – Work independently with minimal supervision</li>
<li>Business Acumen – Grasp and understand business concepts and issues</li>
<li>Communication – Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader</li>
<li>Computer Literacy – Effective and efficient use of computers in the working environment</li>
<li>Customer Focus – Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction</li>
<li>Data Gathering and Analysis – Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions</li>
<li>Detail Oriented – Pay attention to the minute details of a project or task</li>
<li>Ethical/Integrity – Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace</li>
<li>Initiative – Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action</li>
<li>Interpersonal – Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous</li>
<li>Organized – Being organized or following a systematic method of performing a task</li>
<li>Persuasiveness – To present an idea or plan in a way that encourages others to adopt a certain stand</li>
<li>ProblemSolving– Identify problems and issues of varying complexities and find effective solutions within few guidelines</li>
<li>Reliability – The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks</li>
<li>Safety and Security – Supports and complies with safety and security requirements</li>
<li>SociabilityandNetworking– Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships</li>
<li>Systems Analysis – Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes</li>
<li>Tactful – Show consideration for and maintain good relations with others</li>
<li>Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics</li>
<li>Technical Aptitude – Comprehend complex technical topics and specialized information</li>
<li>TimeManagement– Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines</li>
</ul>
EDUCATION
<ul>
<li>High School Graduate or General Education Degree (GED) required</li>
<li>Degree in related field or equivalent applicable work experience</li>
</ul>
EXPERIENCE
<ul>
<li>Two to four years of relevant technical experience</li>
<li>Two to four years of customer service training and / or experience are beneficial</li>
<li>Related experience and training in troubleshooting and providing help desk support</li>
<li>Experience communicating technical information to nontechnical personnel</li>
</ul>
COMPUTER SKILLS
<ul>
<li>Proficient in performing internal computer maintenance and software troubleshooting</li>
<li>Working experience using Windows 2007 and Windows 10</li>
<li>Working experience using Microsoft Office Suite</li>
<li>Working knowledge and ability to setup all aspects of a computer and workstation</li>
<li>Working knowledge of help desk software, databases and remote access control</li>
<li>Working knowledge of printers</li>
<li>Working knowledge of smart phones</li>
<li>Perform internal computer maintenance</li>
<li>Ability to discuss and solve computer problems via phone</li>
</ul>
CERTIFICATES AND LICENSES
<ul>
<li>None</li>
</ul>
OTHER REQUIREMENTS 
<ul>
<li>Physically able to a climb ladder, work in elevated areas and confined spaces</li>
<li>Physically able to lift and carry computer monitors, workstations, and printers</li>
<li>Must be able to prioritize multiple jobs in an organized manner</li>
<li>Must have reliable daily transportation for local travel</li>
<li>Must be willing to fly to remote business locations as needed</li>
<li>Primary language used to perform this job is English</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview:
Department: Services Location: Columbus, Ohio Regular Hours: 40, M-F, 7am to 6pm EST Pay Range: $19.00 to $24.00 Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1 Supervisory Role: No
 About Us
At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.
Key Responsibilities
<ul>
<li>Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.</li>
<li>Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.</li>
<li>Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.</li>
<li>Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.</li>
<li>Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.</li>
<li>Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.</li>
<li>Conduct and document network audits, and maintain up-to-date client infrastructure records.</li>
<li>Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.</li>
</ul>
Qualifications 
<ul>
<li>Minimum 2 years' experience in Help Desk or Technical Support.</li>
<li>Exemplary customer service skills and a client-first mindset.</li>
<li>CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).</li>
<li>MTA - Operating, Networking, and Security Fundamentals (or equivalent).</li>
<li>Basic network troubleshooting skills.</li>
<li>Experience supporting Windows and MacOS environments.</li>
<li>Strong communication, active listening, and problem-solving skills.</li>
<li>Ability to multi-task, adapt quickly, and work well in a team.</li>
</ul>
 Benefits
<ul>
<li>100% paid employee health care premium</li>
<li>100% paid employee AD&amp;D, STD, and LTD premiums</li>
<li>401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)</li>
<li>Low-cost dental and vision coverage</li>
<li>Financial assistance for ongoing professional development and training</li>
<li>Monthly mobile phone allowance</li>
<li>15 days PTO annually (accrued) and Flex Time</li>
<li>6 paid holidays</li>
<li>Free snacks and beverages onsite</li>
</ul>
 
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.

<h3>Job Description</h3>
Job Description
First point of contact for IT Service Desk support.
Contract 12+ months position.
Pay Rate: $19/h-$21/h
South Jordan, UT
<ul>
<li>Large company within the Financial Industry is seeking a IT Service Desk support with experience!</li>
<li>
<ul>
<li>Answer and log incoming calls.</li>
<li>Troubleshoot and resolve enterprise software/hardware issues using knowledge base tools and expertise.</li>
<li>Document incidents accurately and escalate when necessary.</li>
<li>Provide timely resolutions with a focus on first call resolution.</li>
<li>Maintain professionalism, empathy, and urgency in all interactions.</li>
</ul>
</li>
<li>Environment: Fast-paced, 24/7 support setting, including evenings, weekends, and holidays.</li>
<li>Skills &amp; Qualities:</li>
<li>
<ul>
<li>Strong customer service and communication skills.</li>
<li>Ability to diagnose and resolve technical problems quickly.</li>
<li>Attention to detail, follow-through, and teamwork.</li>
<li>Composure under pressure and in difficult situations.</li>
</ul>
</li>
<li>Experience &amp; Education:</li>
<li>
<ul>
<li>2–5 years relevant experience (technical support)..</li>
</ul>
</li>
<li>Other Requirements:</li>
<li>
<ul>
<li>Self-motivated and able to work independently.</li>
<li>Willingness to work variable shifts.</li>
</ul>
</li>
</ul>
Company DescriptionWe are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference. 
<h3>Company Description</h3>
We are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference.

<h3>Job Description</h3>
Job Description&nbsp;Overview&nbsp; We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you. &nbsp;Responsibilities&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Provide first-level technical support to clients primarily from our central office in Syosset, NY. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Occasionally visit client sites to provide on-site support as needed. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Document and track all support requests, resolutions, and follow-up activities in our ticketing system. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other team members to escalate and resolve complex issues. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Participate in ongoing training and development to stay current with emerging technologies and best practices. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field. &nbsp;Qualifications&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Excellent verbal and written communication skills. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Strong problem-solving abilities and attention to detail. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Basic knowledge of computer hardware, software, and networking fundamentals. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently and as part of a team. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Customer-focused attitude with a desire to provide exceptional service. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Willingness to learn and adapt to new technologies and environments. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Availability to occasionally travel to client sites as required. &nbsp;Preferred Skills&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Previous experience in a helpdesk or technical support role. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Familiarity with MSP environments and ticketing systems. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Certifications such as CompTIA A+, Network+, or similar are a plus. &nbsp;Benefits&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Competitive salary and benefits package. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Opportunities for professional growth and advancement. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Supportive and collaborative work environment. &nbsp; If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team! &nbsp; &nbsp;

<h3>Job Description</h3>
Job Description
First point of contact for IT Service Desk support.
Contract 12+ months position.
Pay Rate: $19/h-$21/h
Columbus, OH
<ul>
<li>Large company within the Financial Industry is seeking a IT Service Desk support with experience!</li>
<li>
<ul>
<li>Answer and log incoming calls.</li>
<li>Troubleshoot and resolve enterprise software/hardware issues using knowledge base tools and expertise.</li>
<li>Document incidents accurately and escalate when necessary.</li>
<li>Provide timely resolutions with a focus on first call resolution.</li>
<li>Maintain professionalism, empathy, and urgency in all interactions.</li>
</ul>
</li>
<li>Environment: Fast-paced, 24/7 support setting, including evenings, weekends, and holidays.</li>
<li>Skills &amp; Qualities:</li>
<li>
<ul>
<li>Strong customer service and communication skills.</li>
<li>Ability to diagnose and resolve technical problems quickly.</li>
<li>Attention to detail, follow-through, and teamwork.</li>
<li>Composure under pressure and in difficult situations.</li>
</ul>
</li>
<li>Experience &amp; Education:</li>
<li>
<ul>
<li>2–5 years relevant experience (technical support)..</li>
</ul>
</li>
<li>Other Requirements:</li>
<li>
<ul>
<li>Self-motivated and able to work independently.</li>
<li>Willingness to work variable shifts.</li>
</ul>
</li>
</ul>
Company DescriptionWe are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference. 
<h3>Company Description</h3>
We are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference.

<h3>Job Description</h3>
Job Description
Job Summary:
Mission Multiplier is currently seeking a Help Desk Technician I to support one of our government customers. Candidates must have a current Secret security clearance. This is an entry-level, onsite position at Scott AFB, IL that serves as A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule.
Job Responsibilities:
<ul>
<li>Laptop/desktop setup and support both unclassified and classified environment.</li>
<li>Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate.</li>
<li>Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.</li>
<li>Route calls to assign Help Desk Specialist to support and respond to customer computer issues.</li>
<li>Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.</li>
<li>Laptop/desktop setup and support both unclassified and classified environment.</li>
<li>Assist users with VPN access and other AF approved software and application services.</li>
<li>Documents configurations and procedures.</li>
<li>Assist with inventory and asset management for all IT equipment.</li>
<li>Able to work as a team and follow established policy and procedure.</li>
</ul>
Required Qualifications:
<ul>
<li>High school diploma OR Associate's degree and 1-5 years related experience.</li>
<li>Operating Systems (OS) Certification (Windows 11 OS, etc.)</li>
<li>Experience with creating and managing desktop/laptop images.</li>
<li>Current Active Secret security clearance.</li>
<li>Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.</li>
<li>Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.</li>
</ul>
ABOUT MISSION MULTIPLIER
Mission Multiplier is a certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees - with the end result of securing and enriching the communities we serve - through the delivery of innovative cybersecurity solutions. 
EEO STATEMENT
Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at <a href="mailto:hr@missionmultiplier.com" target="_blank">hr@missionmultiplier.com</a>.
BENEFITS
Mission Multiplier offers a wide range of benefits, including:
<ul>
<li>Group Life Insurance </li>
<li>Voluntary Life/AD&amp;D Insurance</li>
<li>Medical Insurance</li>
<li>Secondary/GAP Insurance</li>
<li>Dental Coverage</li>
<li>Vision Coverage</li>
<li>Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Accident Insurance</li>
<li>Critical Illness Insurance</li>
<li>401k (w/ employer match) after six (6) months of continuous service</li>
</ul>
 
Mission Multiplier is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company. 
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Founded with the vision to electrify everything, Group14 is the leading commercial manufacturer of advanced silicon battery materials. Our breakthrough technology, SCC55®, is unlocking transformational performance for rechargeable batteries that power the world's most critical innovations, from electric vehicles and AI-enabled electronics to eVTOLs and grid-scale energy storage. By enabling higher-density, faster-charging batteries, we are helping accelerate the global transition to an electrified future.
Over the past year, Group14 reached major milestones that underscore our momentum. We closed a $463 million Series D round, bringing our total equity raised to more than $1 billion, and acquired full ownership of a battery materials factory in South Korea, strengthening global supply chains and scaling production to meet surging demand. Headquartered in Washington state with manufacturing operations worldwide, Group14 is backed by world-class investors and customers, including Porsche, ATL, Microsoft, and SK Inc. As we continue to grow, we are building a team united by passion for shaping the future of energy.
IT Helpdesk at Group14 are responsible for providing technical assistance and support related to our fleet of Apple and Lenovo Windows laptops, software, and SaaS services. You will provide support to our employees remotely and on-site in our South Lake Union office and our Woodinville facility to ensure that all of the systems they need to make Group14 successful are working as smoothly as possible. As part of the Group14 IT team, this individual will have a lot of space to grow and expand their skills, putting them on a strong career trajectory in a mission-driven company.
We are looking for an emotionally intelligent and empathetic individual to join the team. Using your expertise, as a team member helps us to identify opportunities for continuous process improvements and collaborating with the People Ops team to improve employee experience.
Ultimately, someone who is self-driven, committed to exceptional empathetic customer service and performing user/system administrative responsibilities efficiently will be successful in this role.
WHAT YOU'LL BE DOING:
<ul>
<li>Provide day-to-day technical assistance to employees of all levels (including Executives) for issues related to computers, software, and SaaS independently but also work with the rest of the IT team as a whole.</li>
<li>Onboard new hires, including setting up computers, and granting access to necessary SaaS tools.</li>
<li>Work alongside our Compliance and Security teams to ensure that our policies and guidelines are always followed.</li>
<li>In-office event space A/V support.</li>
<li>Build and maintain the IT Knowledge Base.</li>
<li>5+ years prior experience with providing technical support in an office environment.</li>
</ul>
WHAT WE'RE LOOKING FOR:
<ul>
<li>5+ years prior experience with providing technical support in an office environment.</li>
<li>Strong understanding of both macOS and Windows Operating Systems.</li>
<li>Experience tracking tickets via FreshService or other ticketing systems.</li>
<li>Experience supporting and managing some of the following products: Google Workspace, Office 365, Zoom.</li>
<li>Ability to organize and prioritize individual projects, tasks, and tickets.</li>
<li>Openness to learn new technologies.</li>
<li>Client-facing experience, a security mindset, and a positive customer service attitude.</li>
<li>Working knowledge of wireless systems and basic network troubleshooting skills.</li>
<li>A problem-solver, analytical, and team-oriented.</li>
<li>Strong attention to detail along with a commitment to quality and confidentiality.</li>
<li>Good communication skills, ability to empathize and talk to people on a non-technical level.</li>
<li>A sense of urgency and a commitment to timely completion of projects.</li>
</ul>
OTHER QUALITIES WE'D LOVE FOR YOU TO HAVE:
<ul>
<li>Computer management using tools such as Jamf Pro and InTune.</li>
<li>Experience troubleshooting AV equipment.</li>
</ul>
The base hourly rate for this position is $25 - $33 per hour. All positions come with a company bonus and stock options. The actual base rate offered depends on a variety of factors, which may include, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the position is located.
Base Pay Range$25—$33 USD
GROUP14 OFFERS COMPELLING BENEFITS
<ul>
<li>Medical, Dental, and Vision: 100% paid for by the company for employees (80% for dependents) with an HSA-eligible plan option for Medical</li>
<li>Employee Assistance Program</li>
<li>Long-Term and Short-Term Disability Insurance</li>
<li>Life Insurance and AD and D Insurance (100% Employer Paid)</li>
<li>Option to purchase additional Life and AD and D Insurance (with guaranteed issue) and Accident, Critical Illness, and Hospital Insurance coverages for you and dependents at affordable rates</li>
<li>Discounted rates on Pet Insurance</li>
<li>401(k) with Pre-Tax and Roth options and Company Match</li>
<li>Paid Time Off and Floating Holidays</li>
<li>Stock Options</li>
</ul>
GROUP14 IS AN EQUAL OPPORTUNITY EMPLOYER
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. Being a diverse and inclusive company isn't just something we strive for, it's who we are and part of what we do each and every single day. We want to ensure that as an employee, you belong and that Group14 is the kind of workplace where you feel safe, included, and that you have the opportunity to thrive in your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need any assistance or an accommodation due to a disability, please email: <a href="mailto:careers@group14.technology" target="_blank">careers@group14.technology</a>. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the application and/or interview process.
Group14 is committed to a safe and productive work environment. As part of our hiring process, we conduct pre-employment drug screenings for substances in accordance with state and federal regulations. Please note that our pre-employment drug screening process does not include testing for THC.
Please note: We are not able to accommodate candidates in need of work sponsorship at this time.
NOTICE TO STAFFING AGENCIES AND SEARCH FIRMS
Group14 does not accept unsolicited resumes or candidate submittals from staffing agencies and search firms. Any resumes or candidate submittals sent to our careers site (directly or via job boards) or directly to Group14 employees will not be eligible for any placement fee, and the resume/candidate will be added to our database for direct recruitment.
Group14 only assigns positions to staffing agencies and search firms who are pre-approved by HR and that we have a current agreement with. Not all positions are eligible for a placement fee.

2,992 help-desk-technician Jobs