<h3>Job Description</h3>
Job Description
Company Overview
BlueStar is a leading global solutions-based distributor of point-of-sale, bar-coding, data collection, radio frequency identification (RFID), and wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.
Job Summary
We are seeking a customer-focused and technically skilled Help Desk Technician to join our IT team. The ideal candidate will provide first-level support to end users, troubleshoot hardware and software issues, and ensure timely resolution of technical problems. This role is critical in maintaining productivity across the organization by delivering efficient and friendly IT support.
Key Responsibilities
- Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner.
- Diagnose and resolve hardware, software, and network issues.
- Provide support for Windows and macOS operating systems, Microsoft Office Suite, and other business applications.
- Set up and configure desktops, laptops, mobile devices, and peripherals.
- Manage user accounts, permissions, and password resets in Active Directory.
- Document issues and solutions in the ticketing system and knowledge base.
- Escalate unresolved issues to Tier 2/3 support or appropriate teams.
- Assist with onboarding/offboarding of employees, including IT equipment provisioning.
- Maintain inventory of IT assets and ensure proper tracking.
- Participate in IT projects and initiatives as needed.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or related field preferred.
- 1–2 years of experience in a helpdesk or technical support role.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
Working Conditions
- On-site role and hybrid with remote support responsibilities.
- May require lifting and moving IT equipment.
- Occasional after-hours support or on-call duties.
Equal Opportunity Employer/Veterans/Disability.

Help Desk Technician

<h3>Job Description</h3>
Job Description
Job Description
Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.
Required Skills &amp; Experience
• Strong Customer Service Skills • Experience working across IT for 1+ year • Bachelor's or Associate's Degree &nbsp;

<h3>Job Description</h3>
Job Description
Title: Helpdesk Technician
Type: Full time, Exempt
Location: Reston VA
Reports To: Chief of Staff
Muller is a full-service Site Work Contractor based in Northern Virginia. Our unique technology and systems-driven approach has led us to become a leading provider of sustainable civil construction services throughout Maryland, Virginia, and DC.
Our Reston office is seeking to hire a Full-Time Helpdesk Technicianto add to the growing IT department. The technician will extend technical support to all internal IT projects, as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of laptops, and mobile phones by identifying issues and analyzing them through our proprietary ticketing system.
Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Responsibilities: 
<ul>
<li>Serve as the first line of support for all IT service requests and incidents.</li>
<li>Configure, deploy, and troubleshoot Windows PCs, laptops, and mobile devices, including iPads, Android, and iOS devices.</li>
<li>Support Microsoft 365, SharePoint Online, OneDrive, Adobe Acrobat, and specialized construction software.</li>
<li>Troubleshoot both networked and local printers.</li>
<li>Provide remote and on-site support to the Reston main office and occasionally the Manassas yard.</li>
<li>Communicate effectively with team members and end users in both oral and written formats.</li>
<li>Maintain accurate documentation of troubleshooting steps, resolutions, and system configurations.</li>
<li>Be available to work outside of regular business hours for unforeseen issues or emergency support needs.</li>
<li>Update contact lists in EZ Text.</li>
<li>Manage and track equipment inventory and hardware.</li>
<li>Update company cell phone contacts through the CiraSync application.</li>
<li>Handle the company's Verizon Wireless account, including activations, plan adjustments, troubleshooting, and device replacements.</li>
<li>Coordinate with Dell representative for all equipment orders, warranty claims, and related support needs.</li>
<li>Conduct new hire orientation for incoming employees, including IT setup, account provisioning, and basic system training.</li>
</ul>
Requirements:
<ul>
<li>Minimum 2 years of experience in IT support, desktop support, working in a customer service setting, troubleshooting Windows PC and mobile device (iPhone and Android)</li>
<li>Must have Valid Driver's License and travel off site as needed</li>
<li>Strong written and oral communication skills</li>
<li>At minimum High school diploma or equivalent, associate's degree in IT or similar field is preferred.</li>
<li>Meticulous organizational skills and experience working in a high-volume, deadline-based environment (requires the ability to multitask)</li>
<li>Good communications skills for coordinating and executing various tasks as delegated by the various team members</li>
<li>Computer literate and proficient with Windows and Microsoft Office programs</li>
<li>CompTIA A+ or better is preferred</li>
</ul>
Physical Requirement
<ul>
<li>May be required to lift, move, mount, or store equipment weighing up to 50 lbs., or equipment in piece mail</li>
<li>Occasionally, may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.</li>
<li>Will be required to visit user's premises to resolve problems on their servers or desktop PCs.</li>
</ul>
Compensation:
<ul>
<li>Competitive Salary + Yearly Bonus</li>
<li>Paid Holidays and Vacation</li>
<li>Health, Vision, and Dental Insurance plus additional voluntary plans</li>
<li>401K with company match</li>
<li>Company phone, computer,</li>
</ul>



Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.

<h3>Job Description</h3>
Job Description
We are looking for a customer service-oriented Help Desk Technician I to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Punch Studio. In this role, the Senior Help Desk Technician I will assist in providing technical support for 200+ employees, including a portion who are on a hybrid schedule as well as several employees working remotely. Under the direction of the Information Technology Manager, the Help Desk Technician I will troubleshoot, diagnose, and resolve problems related to computer hardware, software, mobile devices, printers, network issues, and other technology tools and products. Working in a team environment, this role will provide end-users first-level troubleshooting support for a variety of technical computing support issues while ensuring the highest-level customer service.
Essential Job Functions:
<ul>
<li>Develop, track, report, and improve agreed-upon Service Legal Agreements (SLAs) with department leads.</li>
<li>Lead initial problem resolution to resolve end-user issues/requests.</li>
<li>Identify improvements, training, skill advancements, and discipline.</li>
<li>Identify and address the automation needs in the IT service delivery and end-user onboarding/offboarding process.</li>
<li>Provide training, advice, and support to the organization to facilitate the use of information technology and promote awareness of the compliance policy, including security and appropriate use of assets.</li>
<li>Build and maintain the IT support knowledge base internally for department reference and public user reference.</li>
<li>Analyze and evaluate existing Helpdesk best practices and procedures and make recommendations to management for improvement.</li>
<li>Interact with end-users to facilitate and promote the effective use of information technology within the guidelines of the company.</li>
<li>Track and maintain IT equipment while overseeing the onboarding and offboarding processes for employees, ensuring they have the necessary access and resources.</li>
</ul>
Requirements
<ul>
<li>An AA or Bachelor’s degree in Information Systems or industry-related certificates is preferred but not required</li>
<li>Must have at least (1) year working in an on-premise (on-prem) worksite</li>
<li>One (1) to two (2) years of experience in a Help Desk or Desktop Support role </li>
<li>Strong verbal and written communication skills with the ability to adapt communication according to the target audience </li>
<li>Possess high-quality customer service skills with a keen ability to diffuse situations as needed </li>
<li>Skilled in the use and troubleshooting of Microsoft Office and Adobe Creative software </li>
<li>Proven analytical ability, problem-solving skills, and data-driven decision-making capability </li>
<li>Ability to navigate through complex/conflicting priorities </li>
<li>A dedication to customer service that will permeate the entire organization</li>
</ul>
<ul>
<li>A dependable team player with strong integrity, a sense of urgency, accountable, results-driven, and self-motivated</li>
</ul>
COMPENSATION: $24 to $26 per hour
Benefits
<ul>
<li>Competitive compensation </li>
<li>Paid Holidays and PTO </li>
<li>Benefits plan including medical, dental, and vision </li>
<li>401k and profit sharing </li>
</ul>

Help Desk Technician I

<h3>Job Description</h3>
Job Description
Accepting applications for Indiana residents only!
Shift: Monday through Friday 11am to 8pm 
Summary 
The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the Company in connection with service order and installation activation for residential customers. These tasks may include, but not be limited to, installation, maintenance and repair of voice, data, and/or service either remotely or at the customer premise. 
Role and Responsibilities 
<ul>
<li>Works on assignments that are moderately complex in nature where judgement is used to resolve problems and make routine recommendations</li>
<li>Monitors and notifies management when similar frequent issues occur so that appropriate action can be taken</li>
<li>Work will generally be full time in an office settings, although overtime may be required, along with site visits to customer locations as needed</li>
<li>May be required to perform additional duties and tasks as required by the Company</li>
<li>Respond to request for assistance by phone, email, and system alerts/tickets</li>
<li>Create, update, and provide follow up for tickets created in Mainstream’s customer relationship management portal</li>
<li>Logs customer problems and tracks calls through resolution</li>
<li>Escalate details of issues to NOC support if required</li>
<li>Ensure timely escalation of customer problems by assigning priority and resolution</li>
<li>Follow established documented procedures, and identify potential improvements</li>
<li>Provide triage and support for network and circuit outages</li>
<li>Perform additional tasks as assigned</li>
</ul>
Qualifications and Education Requirements 
<ul>
<li>High School Diploma or equivalent education, required</li>
<li>Experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP</li>
<li>Exposure to VOIP phones and knowledge of basic function</li>
<li>Ability to identify and distinguish audible tones/levels and colors</li>
<li>Ability to communicate naturally and pleasantly over the telephone</li>
<li>Requires alertness and attention to detail with ability to work under stress</li>
</ul>
Preferred Skills 
<ul>
<li>Associates or Bachelors’ degree in related field, preferred</li>
<li>Network+ Certified, preferred</li>
</ul>
Additional Notes 
<ul>
<li>Position is remote-based, following necessary in office training</li>
<li>Please note the Help Desk at Mainstream is NOT a traditional PC Help Desk. There is no computer troubleshooting required, past knowing how to run speed tests, verifying the end user equipment is receiving an IP address, and other basic network checks</li>
</ul>
Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.

<h3>Job Description</h3>
Job Description
Join our growing team at Contigo Technology!
At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and relaxed. We are located in North Central Austin near the Domain.
We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal candidate will have a great attitude and be a self-starter with a passion for delivering excellent customer service. In this role, you will be responsible for assisting clients with Tier 1 IT issues and be the direct point of contact for delivering best in class support.
To be successful, you should have the following abilities:
<ul>
<li>Good customer service skills: Ability to communicate effectively with clients and provide solutions to their technical problems in a friendly and professional manner.</li>
<li>Technical proficiency: Basic knowledge of computer hardware and software, as well as experience with troubleshooting and problem-solving techniques.</li>
<li>Attention to detail: The ability to analyze and diagnose technical issues, paying close attention to the details.</li>
<li>Good time management: Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.</li>
<li>Patience and empathy: Ability to handle frustrated or angry clients with patience and understanding.</li>
<li>Basic networking knowledge: Understanding of basic networking concepts such as IP addresses, DNS, and basic network troubleshooting.</li>
<li>Collaboration: Ability to work well in a team environment, assisting colleagues and sharing knowledge to provide the best possible support to clients.</li>
<li>Adaptability: Willingness to learn new technologies and processes, and the ability to quickly adapt to changes in the field.</li>
</ul>
As a Help Desk Technician at Contigo Technology, you will:
<ul>
<li>Document all relevant end-user information to identify and resolve problems</li>
<li>Build positive relationships with clients</li>
<li>Respond to and resolve assigned tickets, both remotely and onsite</li>
<li>Utilize software updates, drivers, knowledge bases, and FAQs to resolve problems</li>
<li>Test fixes to ensure complete resolution</li>
<li>Participate in client projects to implement hardware or software solutions</li>
</ul>
Our office dress code is business casual (slacks and polo or dress shirt), and our business hours are 8am - 5pm. We offer a comprehensive benefits package including 401k, vacation/PTO, and excellent medical, dental, and vision insurance.
If you are self-driven, motivated, and have a positive attitude, we encourage you to apply for this exciting opportunity!
Company DescriptionContigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission. At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution. 
<h3>Company Description</h3>
Contigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission.\r\n\r\nAt Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.

<h3>Job Description</h3>
Job DescriptionWho We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance.
Primary Responsibilities:
<ul>
<li>Respond to end user requests via phone, email, ticketing system, or in person</li>
<li>Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc)</li>
<li>Installs, configures, and maintains software and operating systems</li>
<li>Administers workstation assets by tracking computer equipment and installed software</li>
<li>End user training as required</li>
<li>Create/Update/Delete user accounts</li>
<li>Assists Network Administrator with network and server maintenance</li>
<li>Monitors and maintains applications and hardware</li>
<li>Monitors and maintain server and network backups</li>
<li>Gather and respond to feedback from end user surveys</li>
<li>Document procedures for IT and end users</li>
<li>Document work orders and keep users up-to-date on their cases</li>
<li>Generate reports on tickets, assets, accounts, etc. as required</li>
</ul>
Additional Responsibilities:
<ul>
<li>Participate in required safety program, and work in a safe manner.</li>
<li>Additional duties as assigned by manager.</li>
</ul>
Who We Are Looking For:
To be successful in this position you should have a working knowledge of TCP/IP networks, PC’s and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.
Education/Experience:
<ul>
<li>High school diploma or equivalent preferred.</li>
</ul>
Required Qualifications/Skills:
<ul>
<li>Excellent verbal and written communication skills for technical and non-technical audiences</li>
<li>Excellent customer services skills</li>
<li>Excellent technical problem solving skills and the ability to understand complex and abstract concepts</li>
<li>A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.</li>
<li>A good working knowledge of voice and data cables, jacks, and patch panels</li>
<li>A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc. </li>
<li>Working knowledge of Active Directory, group policy, NTFS security</li>
<li>Working knowledge of PC’s and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable.</li>
<li>Ability to analyze problems and solve them through your own research and by drawing your own conclusions.</li>
<li>Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC.</li>
<li>Ability to manage multiple tasks and establish priorities</li>
<li>Ability to function effectively as a team member within IT as well as other areas of the organization.</li>
<li>Ability to lift up to 60 lbs to a height of 4 ft regularly</li>
<li>Ability to diagnose and repair software problems remotely</li>
<li>Ability to work well under moderate pressure</li>
<li>Good working knowledge of the Windows command line</li>
<li>Ability to script installs and administrative tasks is preferred, but not required</li>
<li>Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day.</li>
<li>Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches)</li>
<li>Attention to detail</li>
</ul>
Preferred Qualifications/Skills: 
<ul>
<li>Bachelors’ degree preferred, but not required</li>
</ul>
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
<ul>
<li>Safety: We value the lives and health of our team and customers above all else.</li>
<li>Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.</li>
<li>Teamwork: We work as one across our organization for the benefit of our customers.</li>
<li>Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.</li>
<li>Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.</li>
</ul>
Ideal candidates will demonstrate the following values:
<ul>
<li>Acting in a safe manner</li>
<li>Exhibiting honesty and integrity</li>
<li>Acting in a fair and ethical manner</li>
<li>Team mentality</li>
<li>Delivering quality results</li>
<li>Embraces change / improvement</li>
<li>Exhibiting superior customer service skills</li>
<li>Exhibiting pride and ownership</li>
<li>Working with a sense of urgency</li>
<li>Exhibiting a winning attitude </li>
</ul>
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
<ul>
<li>Competitive Pay</li>
<li>Individual Bonus Opportunities Available</li>
<li>Technician Tool Allowance</li>
<li>401k Plan Strong Company Match</li>
<li>Employee Profit Sharing</li>
<li>Financial Wellness Coaching</li>
</ul>
Employee Wellness Program
<ul>
<li>Medical, Vision, Dental Insurance</li>
<li>Prescription Drug Coverage</li>
<li>Flexible Spending Accounts</li>
<li>Short &amp; Long Term Disability</li>
<li>Group Life Insurance</li>
</ul>
Personal Time Off
<ul>
<li>Paid Holidays</li>
<li>Paid Sick Leave </li>
</ul>
Career Development
<ul>
<li>Tuition Reimbursement</li>
<li>Ongoing Training </li>
<li>Advancement Opportunities</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Title: Help Desk Technician
Customer: US Army Reserve 9th Mission Support Command (MSC)
Location: Alaska – FT Richardson/FT Wainwright
Clearance Required: Secret or Top Secret (preferred)
GC Associates USA (GCA) Website: Home - GC Associates USA (gcassociates-usa.com)
GCA Email for application information: <a href="mailto:contactgca@gcassociates-usa.com" target="_blank">contactgca@gcassociates-usa.com</a>
*Contingent upon contract award*
GC Associates (GCA) is currently seeking a Help Desk Technician (Alaska – FT Richardson/FT Wainwright) for a potential contract to provide support to the US Army Reserve 9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support.
The 9th MSC G6 manages all C4IM missions and C4IM Service and Support for the US Army Reserve (USAR) in the Pacific. The 9th MSC G6 provides direct C4IM support to the 9th MSC Headquarters and staff elements, Direct Reporting Units (DRU) on network functions pertaining to Operations and Plans, Network Operations, and Unified Communications. Strategic, tactical, and base sustaining C4IM support during peacetime and contingent operations are executed in support of all USAR units in the Pacific. The 9th MSC provides mission command sustainment through the Pacific LandWarNet (PLWN) for assigned and attached USAR units and personnel as a Direct Reporting Unit (DRU) and senior USAR Headquarters to the Commander and US Army Pacific (USARPAC). Any loss of access to the PLWN or its critical applications and services will severely degrade operations and mission in support of the 9th MSC Mission throughout the Pacific Theater of Operations (PTO).
Qualifications:
<ul>
<li>5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include
<ul>
<li>Workstations &amp; laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.)</li>
<li>Servers</li>
<li>Mobile devices</li>
<li>A/V equipment. </li>
</ul>
</li>
<li>Extensive working knowledge of
<ul>
<li>Active Directory</li>
<li>OS delivery methods (Altiris Deployment Solution, SCCM, etc.)</li>
<li>Tiered Help Desk approach</li>
<li>Work ticket tracking solutions (Altiris Help Desk, Remedy)</li>
<li>Networking support </li>
</ul>
</li>
<li>IAT Level II (per DoD 8570.1)</li>
</ul>
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI &amp; San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. 
The Position
Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department split between our Madison &amp; Verona, WI locations. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.
Responsibilities
<ul>
<li>Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools</li>
<li>Maintaining PC life cycle – imaging, deploying, migrating, retiring PCs</li>
<li>Maintain IT equipment inventory</li>
<li>Address employee's questions surrounding Windows 10, Office 365 and mobile devices</li>
<li>Troubleshoot network connectivity issues</li>
<li>Troubleshoot VOIP phone issues</li>
<li>Upholding acceptable usage policies as outlined by the company handbook</li>
<li>Upholding IT security best practices outlined by the IT department</li>
<li>Assist IT management with physical networking tasks on occasion</li>
<li>Support and troubleshoot video conferencing technologies on PCs and in conference room environments</li>
<li>Light Active Directory administration</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree or equivalent work experience</li>
<li>Proficiency in Microsoft Windows 10 in an Active Directory Domain setting</li>
<li>Proficiency in enterprise computer image deployment tools</li>
<li>Proficiency in Microsoft Office 365 desktop applications</li>
<li>Proficiency using remote support tools such as LogMeIn, Goverlan</li>
<li>Proficiency in troubleshooting TCP IP v 4 network issues</li>
<li>Excellent customer service skills</li>
</ul>
Preferred: 
<ul>
<li>A+ certification</li>
<li>Experience with ticketing systems</li>
<li>Experience with cloud MDM platforms</li>
</ul>
#LI-ONSITE
Wisconsin pay range $53,000—$63,000 USD
Arrowhead provides competitive salaries and an excellent benefit package. 
All applicants must have authorization to work in the US for a company. 
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