<h3>Job Description</h3>
Job Description
CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician on-site to provide exceptional technical support. Are you an analytical person with first-class problem-solving skills? Would you like to gain valuable IT experience? Are you interested in joining a company that appreciates its employees? If so, please read on!
This computer science position earns competitive compensation depending on experience. We provide awesome benefits and perks, including comprehensive health offerings, a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program. If this sounds like the right computer science opportunity for you, apply today!
 
ABOUT CEI ENGINEERING ASSOCIATES
Established in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 100 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way.
We employ hard-working people who want to develop and grow along with our company. We also want to help our employees and their families lead healthy, balanced lives. Therefore, we provide affordable coverage that promotes wellness beyond basic healthcare. By offering competitive pay, excellent benefits, and ongoing training, we foster a supportive environment where our team can excel. Most importantly, we aim to give our employees the opportunity to do what they do best every single day.
 
A DAY IN THE LIFE OF A HELP DESK TECHNICIAN
As a Help Desk Technician, you provide invaluable technical support and customer service for both coworkers and clients. Knowledgeable and eager to help, you thoroughly assist others with accessing and using automated systems and services. Promptly responding to user requests, you help identify the problem, determine the best way to resolve it, and then coach the user through the resolution process.
You maintain a professional and helpful demeanor as you troubleshoot and complete software installations, upgrades, and other application problems. For more advanced complications, you coordinate with the appropriate technical personnel to address the issue. As you resolve problems, you document and track the reported issues to keep an eye on patterns and search for areas for improvement. You take pride in helping others using your technical expertise!
 
QUALIFICATIONS FOR A HELP DESK TECHNICIAN
<ul>
<li>Associate degree in computer science or information systems and some related experience OR an equivalent combination of experience and training</li>
<li>Familiarity with hardware such as desktops, laptops, mobile devices, thin clients, printers, and copiers</li>
<li>Familiarity with operating systems such as MS Windows 7 and 8, Apple OSX, iOS, and Android</li>
<li>Familiarity with MS products such as Word, Excel, PowerPoint, Outlook, Visio, and Lync</li>
<li>Familiarity with browsers such as Internet Explorer, Mozilla Firefox, Google Chrome, and Safari</li>
<li>Valid driver's license, an acceptable driving record, and ability to occasionally travel overnight</li>
</ul>
Experience providing computer or help desk technical support would be a plus. ITIL Foundations and CompTIA A+ certifications would be preferred but are not required.
 Job Posted by ApplicantPro

Help Desk Technician

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Technician to join our clients team in Eldridge, Iowa. In this role, you will provide technical support to ensure smooth operation of systems, networks, and equipment. This position requires strong problem-solving skills and the ability to effectively communicate technical concepts to non-technical users. Call 319-362-8606 or email resume to Shania Lewis (email on LinkedIn). Let's chat!! 
 
Responsibilities:
<ul>
<li>Install, configure, and maintain PCs, servers, and related equipment</li>
<li>Support and maintain wired/wireless networks</li>
<li>Troubleshoot and resolve system issues quickly</li>
<li>Provide technical support and training for end users</li>
<li>Communicate technical information clearly to non-technical staff</li>
<li>Perform routine maintenance, updates, and preventative checks</li>
<li>Protect systems and data through sound security practices</li>
</ul>
 
• Proficiency in troubleshooting and managing Windows operating systems. • Familiarity with hardware components, network configurations, and Microsoft 365 applications. • Ability to remain calm and organized when addressing multiple technical issues. • Strong communication skills, both written and verbal, to interact effectively with team members and end users. • High level of customer service orientation and a proactive approach to support. • Experience with Windows 10 and basic troubleshooting techniques. • Knowledge of enterprise Microsoft 365 solutions and their applications.

<h3>Job Description</h3>
Job DescriptionSalary: $22.50 to $26.50 per hour 
About Suzor IT:
Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.
 
An Ideal Candidate Is:
An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.
 
Helpdesk Technician Job Description
We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.
 
The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.
 
The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.
 
Help Desk Technician Responsibilities:
<ul>
<li>Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.</li>
<li>Establishing good relationships with all departments and colleagues.</li>
<li>Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.</li>
<li>Installing and configuring hardware and software components.</li>
<li>Repairing or replacing damaged hardware.</li>
<li>Educating staff on best technology/security practices.</li>
<li>Performing tests and evaluations of new software and hardware.</li>
<li>Creating and managing technical documentation.</li>
<li>Providing basic computer training.</li>
</ul>
 
Help Desk Technician Requirements:
<ul>
<li>2+ years of customer service experience.</li>
<li>Relevant License/Certification - CompTIA A+ (Preferred)</li>
<li>Excellent written and verbal communication skills.</li>
<li>Good interpersonal skills.</li>
<li>Attention to detail.</li>
<li>Good problem-solving skills.</li>
</ul>
 
Help Desk Technician Compensation, Benefits, Schedule, and Location
<ul>
<li>Compensation: $22.50 to $26.50 per hour</li>
<li>Schedule: Tuesday to Thursday (7:00 am to 3:00 pm)</li>
<li>Location: This position may require some travel.</li>
</ul>
<ul>
<li>Benefits include: 
<ul>
<li>401(k)</li>
<li>Paid time off</li>
<li>Mileage reimbursement</li>
</ul>
</li>
</ul>

<h3>Job Description</h3>
Job Description
Summary: 
This position provides day-to-day hardware, software, operating system, printer and phone support for corporate offices and remote sites. The Help Desk Technician will respond to support and operation requests that are entered into the help desk ticket tracking system.
Essential Duties and Responsibilities: 
<ul>
<li>Install, upgrade, and configure computer workstations. </li>
<li>Provide assistance with troubleshooting software, hardware, phone, and printing issues. </li>
<li>Assist with the breakdown, relocation, and setup of workstations to accommodate user moves, site moves, site remodels, and new locations. </li>
<li>Provide user administration and access control for email, distribution lists, Active Directory, VPN, and printer/scanner setup. </li>
<li>Assist users remotely using VPN, VNC, and other remote management software </li>
<li>Add, delete, and update users on the phone (VoIP) system </li>
<li>Maintain secure patch levels on workstations as needed </li>
<li>Add or remove hardware and software as needed </li>
<li>Provide support for Windows operating systems, Microsoft Office, SharePoint, and other business applications </li>
<li>Replace printer toner and ink cartridges </li>
<li>Maintain mobile job site IT Kits </li>
</ul>
Education and/or Work Experience Requirements: 
<ul>
<li>Associate degree or 2-3 years of computer support experience </li>
<li>Preferred certification: A+, Network+ </li>
<li>Required experience with supporting Windows operating systems, especially Windows 7 and newer </li>
<li>Required experience with supporting Microsoft Office 2010 and newer. </li>
<li>Required experience with computer hardware replacement and upgrades. </li>
<li>Required experience with installation, upgrades and patching of Windows operating systems and software applications. </li>
<li>Training or experience with standard IT processes, such as ITIL or ISO IEC a plus </li>
<li>Training or experience with IT NERC processes a plus </li>
<li>Experience with using and supporting Microsoft SharePoint a plus </li>
<li>Experience with phone support a plus </li>
</ul>
Physical Requirements/Work Environment: 
<ul>
<li>Most work is performed in an office environment. Some work is performed on a job site. Must be able to sit, stand, bend, twist and lift up to 20 pounds.</li>
</ul>
#LI-MM1

Help Desk Technician 1

<h3>Job Description</h3>
Job Description
Wage: $20-25 per hour 
Job Description: As a Helpdesk Technician at Appalachian Network Services Inc, you will provide crucial first-level technical support within our IT Support department. This in-office role focuses on delivering responsive and high-quality remote support for our customers' technology needs, including workstations, servers, printers, networks, and other IT systems. 
Key Responsibilities:
<ul>
<li>Provide prompt and effective first-level reactive remote support for issues related to core business applications, operating systems, workstations, servers, printers, networks, and phone systems.</li>
<li>Implement and support basic remote access solutions including VPN, Terminal Services, and Citrix. </li>
<li>Actively manage and respond to customer support tickets and calls, ensuring high-quality service and timely issue resolution.</li>
<li>Maintain and update system documentation in ConnectWise, ensuring procedures are current and effective. </li>
<li>Communicate effectively with customers, keeping them informed of incident progress and managing notifications for impending changes and scheduled outages. </li>
</ul>
Additional Duties and Responsibilities:
<ul>
<li>Maintain high customer satisfaction through fast and effective resolution of customer requests.</li>
<li>Work independently and within a team setting to manage the helpdesk ticket queue, pulling email tickets from the top of the board and answering all support calls.</li>
<li>Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations.</li>
</ul>
Company Culture:
<ul>
<li>At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations.</li>
<li>We are committed to providing a supportive environment where employees can thrive and contribute to our success. </li>
<li>We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported.</li>
<li>Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel.</li>
</ul>
Knowledge, Skills, and Abilities Required:
<ul>
<li>Proficient understanding of operating systems, business applications, printing systems, phone systems, and network systems. </li>
<li>Strong interpersonal and communication skills, including telephony, active listening, and customer care. </li>
<li>Effective diagnostic and troubleshooting skills, with the ability to multitask and adapt to changes quickly. </li>
<li>Technical awareness to appropriately match resources to technical issues. </li>
<li>Self-motivated with the ability to work effectively in a fast-paced, in-office environment. </li>
</ul>
Professional Certifications:
<ul>
<li>Required: CompTIA A+ </li>
<li>Preferred: CompTIA Security+, Network+ </li>
</ul>
Experience:
<ul>
<li>At least 3 years of experience in information technology, preferably in a helpdesk or technical support role. </li>
<li>Associate's degree in Information Technology, Computer Science, or related field; or equivalent experience preferred. </li>
</ul>
Benefits:
<ul>
<li>Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions. </li>
<li>Dental and Vision Insurance: Available for employee enrollment at their own expense. </li>
<li>Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available. </li>
<li>Flexible Time Off: We provide flexible time off to support work-life balance. </li>
<li>401(k) Retirement Plan: A 401(k) plan with a company match to aid in your longterm financial planning. </li>
<li>Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.</li>
<li>Career Advancement: Opportunities for professional growth in a rapidly expanding company. </li>
</ul>
Schedule:
<ul>
<li>Full-time, 8 Hour Shift, Monday to Friday </li>
<li>Potential on-call responsibilities as needed </li>
<li> This is a 100% in-office position.</li>
</ul>
Company's Website:
<ul>
<li><a href="http://www.appnetonline.com" target="_blank">www.appnetonline.com</a></li>
</ul>
 
As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.

<h3>Job Description</h3>
Job Description
Job Summary:
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology.
Key Responsibilities:
<ol>
<li>Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity.</li>
<li>Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts. </li>
<li>Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.</li>
<li>User Training: Offer basic training and guidance to end-users on technology usage and best practices. </li>
<li>Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems</li>
<li>Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory.</li>
<li>Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures.</li>
<li>Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services. </li>
</ol>
Salary: $46,000-$50,000
INDOPERATIONS
Requirements
<ul>
<li>High school diploma or equivalent (Bachelor's degree in IT or related field preferred).</li>
<li>Strong passion for technology and a desire to learn and grow in the IT field.</li>
<li>Interest in K-12 education</li>
<li>Experience using Incident IQ (preferred)</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Basic knowledge of computer hardware, operating systems, and software applications.</li>
<li>Customer-focused with a commitment to providing exceptional service.</li>
<li>Ability to work well in a collaborative team environment.</li>
<li>Prior experience in an educational setting is a plus, but not required.</li>
</ul>
Benefits
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Pension</li>
<li>Paid Time Off</li>
</ul>

<h3>Job Description</h3>
Job DescriptionOverview As a Helpdesk Technician, you will be the frontline hero in our IT support team, providing exceptional technical assistance to users and ensuring smooth operation of our IT infrastructure. Your expertise in troubleshooting software and hardware issues will empower you to resolve problems efficiently, while your outstanding communication skills will enhance user satisfaction. Join us in creating a seamless technology experience for all! 
What you’ll do 
<ul>
<li>Provide technical support for hardware and software issues across various operating systems, including Windows, macOS, and Linux. </li>
<li>Troubleshoot and resolve computer management and networking challenges, including VPN connectivity and firewall configurations. </li>
<li>Assist users with Microsoft Office applications and other essential software tools to maximize productivity. </li>
<li>Manage desktop support tasks, ensuring timely resolution of help desk tickets using platforms like BMC Remedy, ServiceNow, or Jira. </li>
<li>Conduct analysis of IT infrastructure issues to identify root causes and implement effective solutions. </li>
<li>Support network administration tasks, including DNS management and TCP/IP configurations within a LAN environment. </li>
<li>Maintain Active Directory for user account management while ensuring compliance with Group Policy Objects (GPO). </li>
<li>Collaborate with team members to enhance IT processes and improve overall service delivery. </li>
</ul>
Basic qualifications 
<ul>
<li>Strong understanding of computer hardware components and troubleshooting techniques. </li>
<li>Proficiency in technical support practices, including desktop support and IT infrastructure management. </li>
</ul>
Why you’ll love it here We are dedicated to fostering an inclusive workplace where every employee can thrive both personally and professionally. Our commitment to your growth is reflected in our supportive culture that values innovation and collaboration. Requirements
Preferred qualifications 
<ul>
<li>Experience with SCCM (System Center Configuration Manager) for software deployment and updates. </li>
<li>Familiarity with Merak devices for network management. </li>
<li>Excellent communication skills to effectively assist users with varying levels of technical knowledge. </li>
<li>Ability to work independently as well as part of a dynamic team environment. </li>
</ul>
 Benefits
Our benefits include: 
<ul>
<li>Comprehensive health coverage options tailored to your needs. </li>
<li>Opportunities for professional development and continuous learning. </li>
<li>A vibrant workplace culture that encourages teamwork and creativity. </li>
<li>Resources for maintaining your physical and mental well-being. Join us as we empower our users through technology! Your role as a Helpdesk Technician is vital in ensuring that everyone has the tools they need to succeed! </li>
</ul>

Help desk technician

<h3>Job Description</h3>
Job DescriptionDescription:
For over 75 years, Terrazzo and Marble Supply Co. (T&amp;M) has been one of the largest distributors of natural stone slab and quartz surfacing products, as well as a manufacturer of poured-in-place terrazzo and resinous flooring. As a 100% EMPLOYEE-OWNED company, our employee-owners’ teamwork and dedication are the cornerstone of success.
 
To support our continued success, we are looking to add a Full-Time Help Desk Technician to our IT department. This critical role will be the first point of contact for employee users needing technical assistance. They will be responsible for diagnosing and resolving technical issues related to computer systems, networks, phones, email, passwords, software, and hardware.
 
RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
<ul>
<li>Provides first-level technical on-site and remote support for software, hardware, network, and telecommunication issues for employees across all company locations. </li>
<li>Maintenance of printers, toners, and label-making equipment.</li>
<li>Assist with password resets and account maintenance.</li>
<li>Build out and deploy desktops and laptops.</li>
<li>Assist the Network &amp; Systems Administrator in deploying network infrastructure, including cabling, servers, firewalls, switches, access points and camera systems.</li>
<li>Utilize ticketing systems to document incidents, problems, and their resolutions. </li>
<li>Troubleshoot company mobile device issues, including smartphones and tablets.</li>
<li>Maintenance of Spam software and phishing testing systems.</li>
<li>Interact with other departments and individuals to accomplish company goals and objectives.</li>
<li>Organize and schedule equipment disposals.</li>
<li>Travel to other company locations as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
 
Requirements:
QUALIFICATIONS:
<ul>
<li>Associate's degree or years of related experience, or equivalent combination of education and experience.</li>
<li>Hands-on experience in the IT service industry or in a corporate environment.</li>
<li>Experience with help desk or remote support in a Windows network environment is a must.</li>
<li>Apple hardware and software experience.</li>
<li>Working knowledge of Information Technologies.</li>
<li>Strong organizational, problem-solving, and analytical skills.</li>
<li>Ability to manage priorities and workflow.</li>
<li>Ability to work independently and as a member of various teams and committees.</li>
<li>Proficient in document management, spreadsheets, and word processing.</li>
<li>Proven ability to handle multiple projects and meet deadlines.</li>
<li>Strong interpersonal skills.</li>
<li>Ability to deal effectively with a diversity of individuals at all organizational levels.</li>
<li>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.</li>
</ul>
What you will need to get the job done:
<ul>
<li>Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Maintaining confidentiality.</li>
<li>Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.</li>
<li>Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</li>
<li>Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and reads for clarification; Responds appropriately and professionally to questions.</li>
<li>Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.</li>
</ul>
What You'll Love About Us:
<ul>
<li>Great Company Culture: Ownership culture means investing in each other's success. Our guiding cultural principles are Passionate, Collaborative, Accountable, Trusted, Innovative, and Resilient. </li>
<li>Work that Stays at Work: True work-life balance. Working hours are typically Monday through Friday, 7:30 am to 4:30 pm. </li>
<li>Rest and Relaxation: Three weeks of Paid Time Off for a beginning year, growing to five weeks with longevity. Nine paid holidays and five paid early dismissals. </li>
<li>Health Benefits: Medical with HSA (with company match) and FSA options, dental, vision, long-term disability, life insurance, and an employee assistance program. </li>
<li>Prepare for the Future: 401(k) with company match, ESOP contributions, and employee financial education. </li>
</ul>

<h3>Job Description</h3>
Job Description
Location: Naperville, IL
Job Type: Full-Time
Comp: $20-23/hr. 
Hours: M-F 9am-6pm CST 
Reports To: Associate Director, Managed Services
________________________________________
About Agilant Solutions
Agilant Solutions is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.
________________________________________
Position Overview
The Help Desk Technician is responsible for providing day-to-day technical support to Agilant employees across multiple locations. This role serves as the first line of contact for internal technology issues, ensuring timely resolution and an exceptional end-user experience. The ideal candidate is dependable, detail-oriented, and eager to grow within a fast-paced IT environment.
________________________________________
Key Responsibilities
• Technical Support: Provide first-level technical assistance to internal users via phone, email, chat, and remote support tools.
• Issue Resolution: Diagnose and resolve hardware, software, and network connectivity issues for laptops, desktops, and mobile devices.
• User Administration: Create, modify, and disable user accounts in Active Directory, Microsoft 365, and related systems.
• System Maintenance: Support system patching, antivirus updates, and hardware/software upgrades as directed by IT leadership.
• Ticket Management: Log all incidents and service requests accurately in the ticketing system, maintaining clear communication and follow-up until closure.
• Asset Management: Assist with the setup, imaging, and tracking of company hardware and licensed software.
• Documentation: Contribute to internal IT knowledge base articles and standard operating procedures to enhance efficiency and consistency.
• Collaboration: Partner with senior technicians and other IT teams on escalated issues and cross-departmental projects.
________________________________________
Qualifications
• 1–3 years of experience in a Help Desk, IT Support, or Desktop Support role.
• Strong working knowledge of Windows OS, Microsoft 365, and standard office applications.
• Familiarity with Active Directory, Exchange/Outlook, and basic networking concepts (DNS, DHCP, IP, VPN).
• Excellent troubleshooting skills and a proactive, customer-first attitude.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
________________________________________
Preferred Skills &amp; Certifications
• CompTIA A+, Network+, or Microsoft certifications (preferred but not required).
• Experience with remote management tools (e.g., Syncro, ConnectWise, TeamViewer, or AnyDesk).
• Understanding of ITIL principles or managed services best practices.
________________________________________
Why Join Agilant Solutions?
• Growth &amp; Development: Opportunities to learn, train, and advance within Agilant’s growing IT organization.
• Collaborative Culture: Work in a supportive environment where teamwork and innovation are encouraged.
• Impactful Work: Play a key role in ensuring Agilant’s workforce remains productive, secure, and connected.
• Comprehensive Benefits: Competitive compensation, health insurance, 401(k) with company match, paid time off, and more.
Company DescriptionAgilant Solutions, Inc. (<a href="http://www.goagilant.com" target="_blank">www.goagilant.com</a>) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices. 
<h3>Company Description</h3>
Agilant Solutions, Inc. (<a href="http://www.goagilant.com" target="_blank">www.goagilant.com</a>) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.

<h3>Job Description</h3>
Job DescriptionSystem1 is looking for a Help Desk Technician to focus primarily on providing strong in person help desk support, maintaining current infrastructure needs and assisting in creating scalable IT solutions in our Los Angeles office. This person will be the first point of contact and problem resolution resource for all internal users in relation to hardware, software, account and application issues. They will communicate regularly with internal stakeholders at System1 and will interact frequently with other S1 team members.&nbsp; This position is an onsite role requiring you to work in the Headquarters located at 4235 Redwood Ave. Los Angeles, CA&nbsp; 90066The Role You Will Have:
<ul>
<li>Ensure prompt resolution of user requests, incidents and interactions&nbsp;</li>
<li>Serve as initial point for all requests and incidents and escalate as needed&nbsp;</li>
<li>Provide remote and/or in person assistance in hybrid work environment&nbsp;</li>
<li>Review ticket trends and assist in finding solutions to automate or improve upon SLA commitments&nbsp;</li>
<li>Provide assistance concerning the use of computer hardware and software, including printing, installation, repairs, e-mail and operating systems&nbsp;</li>
<li>Provide assistance with creating and administrating accounts in SaaS infrastructure&nbsp;</li>
<li>Perform network troubleshooting to isolate and diagnose common network problems&nbsp;</li>
<li>Maintain communication with internal team during the problem resolution process&nbsp;</li>
<li>Assist in keeping track of inventory and making sure all assets and licenses are accounted for&nbsp;</li>
<li>Responsible for documenting the case notes and technical documentation for future reference&nbsp;</li>
<li>Troubleshooting problems related to LAN and WAN </li>
</ul>
You'll love this job if you're:
<ul>
<li>A confident, dynamic team player. You’ll build strong relationships throughout the organization. You are the face of the Help Desk team.&nbsp;</li>
<li>Effective at working on multiple projects simultaneously in a fast-paced environment, and able to effectively keep stakeholders up-to-date.&nbsp;</li>
<li>A self-starter who can work both independently and efficiently.&nbsp;</li>
<li>Driven by problem solving and troubleshooting.&nbsp;</li>
<li>Flexible. You can change direction quickly and easily adapt to curveballs. </li>
</ul>
What You Will Bring:
<ul>
<li>1-3 years in a corporate IT Helpdesk role</li>
<li>Provide in office support Monday - Friday, 9am - 5pm&nbsp;</li>
<li>Experience or some knowledge with Mac and Windows management in an enterprise environment using Okta, Google Workspace, Slack, Atlassian Suite( JIRA Software, Confluence),&nbsp; MDM (N-Able, Addigy), AWS (Amazon Web Services) or equivalent tools.&nbsp;</li>
<li>Experience using remote support tools: ConnectWise or equivalent tools&nbsp;</li>
<li>Experience or some knowledge with AV solutions and integrations: Google Meet, Zoom Rooms or equivalent tools</li>
<li>Experience or some knowledge with hybrid environments (Cloud, On-Premise, SaaS)&nbsp;</li>
<li>Experience or some knowledge with processes including ITIL, Documentation, Change Management and Ticket Management</li>
<li>Experience or some knowledge with relevant IT technology: VPN, DNS, DHCP</li>
<li>Ability to be both highly organized with attention to detail but also able to think big picture strategy&nbsp;</li>
<li>Natural tendency to focus on scalable long-term solutions&nbsp;</li>
<li>Ability to be available during off business hours (within reason) </li>
</ul>
What We Have To Offer
<ul>
<li>Competitive salary + bonus + equity</li>
<li>Generous PTO + 11 company holidays</li>
<li>Open sick time</li>
<li>100% covered Medical, Dental, Vision for employees</li>
<li>401k with match</li>
<li>Health &amp; Dependent Care Flex Spending Account&nbsp;</li>
<li>Paid professional development</li>
<li>Leadership &amp; growth opportunities</li>
<li>Virtual company and team building events</li>
</ul>
The U.S. base salary range for this full-time position is&nbsp;$70,000 - 80,000&nbsp;+ bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in U.S. role postings reflect the base salary only, and do not include bonus, equity, or benefits. System1’s headquarters is located in Marina del Rey, CA with an additional office in Bellevue, WA. Employees near office locations are returning to the office. Equal Employment Opportunity: System1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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