<h3>Job Description</h3>
Job DescriptionDescription:
The Help Desk Technician is responsible for providing technical support to our clients and employees. The Help Desk Technician is the first point of contact for clients and employees seeking technical assistance and will be responsible for resolving basic technical issues.
Requirements:
Essential Functions
 
Provide Technical Support:
<ul>
<li>Respond to incoming requests via phone, email, or ticketing system to diagnose and resolve hardware, software, and network-related issues.</li>
</ul>
Document Resolutions:
<ul>
<li>Maintain detailed records of user issues, resolutions, and any steps taken in the organization’s knowledge base or ticketing system.</li>
</ul>
Install and Configure Software:
<ul>
<li>Assist with the installation, configuration, and maintenance of applications and operating systems.</li>
</ul>
Escalate Complex Issues:
<ul>
<li>Route unresolved issues to appropriate technical teams or senior staff, ensuring timely follow-up and resolution.</li>
</ul>
User Training:
<ul>
<li>Provide basic training and guidance to end-users on systems, software, and devices to reduce recurring issues.</li>
</ul>
Maintain IT Inventory:
<ul>
<li>Track and manage IT equipment and software licenses to ensure proper utilization and compliance.</li>
</ul>
 
Skills
Technical Proficiency: Strong aptitude for learning and working with various software platforms and data analysis tools.
Attention to Detail: Meticulous approach to maintaining accuracy in program rules and operations.
Strategic Thinking: Ability to see the big picture and develop long-term solutions.
 
Qualifications
· Proven experience as a help desk technician or in other customer support roles.
· Good understanding of computer systems, mobile devices, and other tech products.
· Ability to diagnose and resolve basic issues.
· Proficiency in English.
· Excellent communication skills.
· Customer-oriented
 
Working Conditions
Environment: Primarily indoor office setting, with standard office equipment. 
Physical Demands: Frequent sitting, dexterity for computer use, occasional walking and standing, and lifting of less than 20 pounds

Help Desk Technician

<h3>Job Description</h3>
Job Description
Connsci is seeking a skilled Help Desk Technician to provide Tier 1-2 support for identity and access management-related issues on one of our large federal programs. The ideal candidate will efficiently manage support requests, diagnose technical problems, resolve authentication issues, and escalate complex incidents appropriately. Effective communication, excellent customer service, and strong technical troubleshooting skills are critical for this role.
Key Responsibilities:
<ul>
<li>Provide timely and effective Tier 1-2 support for ICAM-related user issues, including account provisioning and authentication troubleshooting.</li>
<li>Manage and track support tickets, ensuring accurate documentation and efficient resolution.</li>
<li>Communicate clearly and effectively with users and escalate complex issues to appropriate teams.</li>
<li>Maintain detailed records of issues and resolutions to support continuous improvement.</li>
<li>Collaborate with technical teams to identify and implement process enhancements.</li>
<li>Ensure compliance with agency security and privacy standards during issue resolution.</li>
</ul>
Basic Qualifications:
<ul>
<li>At least 2 years of information technology experience in a help desk or user support role</li>
<li>Associate degree in Information Technology or related field; or equivalent experience</li>
<li>Current Public Trust or higher level government clearance</li>
</ul>
Preferred Qualifications:
<ul>
<li>2+ years of experience providing support within Identity and Access Management (IAM) environments</li>
<li>Certifications such as CompTIA A+ or HDI Support Center Analyst preferred</li>
</ul>
Location: This role can be performed remotely but occasional team meeting are possible so preference will be given to applicants who are local to the DC Metro area.
 About ConnsciAt Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.What You Can Expect:
<ul>
<li>Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.</li>
<li>Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.</li>
<li>Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.</li>
</ul>
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 
At this time, Connsci will not sponsor a new applicant for employment authorization for this position. Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.

<h3>Job Description</h3>
Job Description
About Vivid Impact: 
Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a global leader in marketing technology. Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success. With a team of over 350 dedicated professionals, we are committed to making a positive, lasting impact on our team, partners, and the communities we serve. Guided by our mission, we strive to be the trusted marketing technology resource for organizations looking to achieve better results, providing cutting-edge solutions that enhance brand engagement and performance. 
 
Job Overview:
The Help Desk Technician plays a vital role in ensuring seamless IT operations by providing technical support to internal employees, diagnosing and resolving hardware, software, and network issues. This position is responsible for installing and configuring hardware and software, performing routine system maintenance, and assisting users with new technologies. Additionally, the technician contributes to data backup, security management, and user training, fostering a reliable and secure computing environment. 
Shift &amp; Schedule Details:
1st Shift: Monday - Friday, 8:00 AM - 5:00 PM.
This is an onsite position that requires physical presence and local travel to designated company locations to provide hands-on IT support. 
What You'll Do:
<ul>
<li>Diagnose and troubleshoot computer hardware, software, and network issues to ensure minimal downtime.</li>
<li>Install, configure, and update hardware, software, and operating systems for optimal performance.</li>
<li>Provide timely and effective technical support to users via phone, remote access, and onsite assistance.</li>
<li>Train employees on new technologies and software applications to enhance productivity.</li>
<li>Perform routine system maintenance and implement preventive measures to optimize IT performance.</li>
<li>Install and configure antivirus software and security measures to protect against cyber threats.</li>
<li>Backup and restore data to prevent data loss and support business continuity.</li>
<li>Repair and replace defective computer hardware components as needed.</li>
<li>Maintain accurate documentation of technical issues, resolutions, and user training materials to improve IT support efficiency.</li>
</ul>
 
What We're Looking For:
<ul>
<li>Degree in Computer Science, Information Technology, or a related field; or equivalent practical experience.</li>
<li>Proficiency in troubleshooting and managing Microsoft Office Suite and related applications.</li>
<li>Strong knowledge of Mac, Windows, and Linux operating systems and the ability to troubleshoot across platforms.</li>
<li>Experience in computer and printer troubleshooting and repair.</li>
<li>Proficiency with automation tools and scripting languages to streamline IT operations.</li>
<li>Strong oral and written communication skills for effective user support and documentation.</li>
<li>Excellent interpersonal skills to collaborate with team members and other departments.</li>
</ul>
 
Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
About Us: TELCOM Systems LLC is a family-owned video, voice, and data provider serving multi-dwelling unit (MDU) communities and commercial properties across Virginia. As our portfolio expands, we're looking to expand our networking team with a new Customer Service Representative/ISP Network Representative. This role will work closely with our customer service team to ensure seamless service delivery.
Job Description: We are seeking a dedicated and skilled Help Desk Technicianto join our telecommunications team in Virginia Beach, VA. The ideal candidate will be responsible for customer support and troubleshooting telecommunications equipment and services. If you have a passion for technology and enjoy working in a dynamic environment, we want to hear from you!
This is an on-site only role. There are no remote or hybrid work options. 
Key Responsibilities:
<ul>
<li>Customer Support for telecommunications systems and equipment, including routers, switches, and fiber optics.</li>
<li>Communication Communicate clearly and effectively via telephone and electronically through email and subscriber management software with our customers and co-workers.</li>
<li>Perform troubleshooting and diagnostic procedures to resolve network and service issues promptly while interacting with customers.</li>
<li>Provide exceptional customer service by communicating effectively with customers and addressing their concerns, helping with their accounts and any billing challenges they may have.</li>
<li>Maintain accurate records of services performed, ensuring adherence to safety protocols and company policies.</li>
<li>Stay up to date with industry developments, technologies, and best practices to support continuous improvement.</li>
<li>Flexible Schedule: Be available to work some evenings and weekends as needed.</li>
<li>Work with upper management in any tasks that they assign</li>
<li>Adaptability: Adapt to the flexible nature of this position by managing both new and existing systems across various networking platforms and techniques, while effectively communicating with and understanding the demands of our customers.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent; technical degree or certification in telecommunications or a related field preferred. College degree a plus. </li>
<li>Previous experience in networking, telecommunications, Voice over IP systems, or related fields is a plus.</li>
<li>Strong technical aptitude and problem-solving skills.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Self-Motivation: Ability to learn new and existing systems, technologies, and distributions independently.</li>
</ul>
Drug-free workplace/EOE

<h3>Job Description</h3>
Job Description
Job Description: 
Responsible for providing end-user support and maintenance within the organizations desktop computing environment both in person and/or via phone. Accountable to perform on-site analysis, diagnosis, and resolution of complex infrastructure and workstation related issues for end-users.
$ 34.0/hr
Prof23

<h3>Job Description</h3>
Job Description
Job Description: 
Responsible for providing end-user support and maintenance within the organizations desktop computing environment both in person and/or via phone. Accountable to perform on-site analysis, diagnosis, and resolution of complex infrastructure and workstation related issues for end-users.
$ 1000.0/day
Prof23

<h3>Job Description</h3>
Job Description
Job Description: 
Responsible for providing end-user support and maintenance within the organizations desktop computing environment both in person and/or via phone. Accountable to perform on-site analysis, diagnosis, and resolution of complex infrastructure and workstation related issues for end-users.
$ 456.0/hr
Remote23

<h3>Job Description</h3>
Job Description
Job Description: 
Responsible for providing end-user support and maintenance within the organizations desktop computing environment both in person and/or via phone. Accountable to perform on-site analysis, diagnosis, and resolution of complex infrastructure and workstation related issues for end-users.
$ 33.0/hr
Prof23

<h3>Job Description</h3>
Job Description
Job Description: 
Responsible for providing end-user support and maintenance within the organizations desktop computing environment both in person and/or via phone. Accountable to perform on-site analysis, diagnosis, and resolution of complex infrastructure and workstation related issues for end-users.
$ 23.0/hr
Prof23

<h3>Job Description</h3>
Job Description
Job Description: 
Design, examine and deploy IT systems to assist business objectives. Resolve and debug IT systems to ensure error-free functionality and end-user satisfaction. Provide guidance to the help desk staff during transitional processes.
$ 30.0/hr
Prof23

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