<h3>Job Description</h3>
Job Description
Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. 
We are an Equal Employment Opportunity Employer.
What We Offer:
<ul>
<li>Competitive compensation and benefits package, including bonus! </li>
<li>401K Retirement with company match </li>
<li>Medical, Dental, and Vision Insurance </li>
<li>Life Insurance </li>
<li>Short Term and Long-Term Disability</li>
<li>5 different lines of business and 2 subsidiaries that provide company stability through diversification. </li>
<li>Balanced home/work life, rare evenings or Saturdays, and no Sunday hours. </li>
<li>Professional development opportunities to support your growth. </li>
<li>A collaborative and inclusive work environment that values your contributions. </li>
<li>The fun challenge of working in a fast-paced, multi-location, diverse business function environment with minimal travel. </li>
</ul>
Position Summary:
Are you a tech-savvy problem solver with great people skills? Etna Supply is looking for a Help Desk Technician to join our dynamic team! In this hands-on role, you’ll provide first-line technical support for hardware, software, and computer systems -ensuring smooth operations and a positive end-user experience across the company. 

Key Responsibilities:
<ul>
<li>Serve as the go-to resource for Tier 1 help desk support via ticketing system.</li>
<li>Diagnose and resolve basic hardware, software, and system issues.</li>
<li>Support onboarding by creating user accounts and configuring equipment.</li>
<li>Manage and track IT assets, including hardware inventory.</li>
<li>Troubleshoot and support audio/visual equipment for conference rooms.</li>
<li>Assist with LAN, WAN, VPN, and general network issues.</li>
<li>Install and maintain computer peripherals and mobile devices.</li>
<li>Write training manuals and provide user training as needed.</li>
<li>Maintain accurate records and ensure IT best practices are followed.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Windows 10/11, Office 365, Active Directory, Exchange</li>
<li>PC hardware, printers, scanners, mobile (iOS/Android)</li>
<li>Networking knowledge (DHCP, DNS, VPN)</li>
<li>Security practices and antivirus tools</li>
<li>Help Desk ticketing systems (experience preferred)</li>
<li>Eclipse software experience (a bonus!)</li>
</ul>
Education and Experience:
<ul>
<li>Associate degree in Computer Science (with networking focus) or 1 year of related IT support experience</li>
<li>Valid driver’s license with a clean driving record</li>
<li>Strong communication and customer service skills</li>
<li>Willingness to travel occasionally and participate in after-hours on-call support</li>
</ul>
Physical Requirements:
<ul>
<li>Frequently required to sit, stand, walk, and use hands</li>
<li>Able to lift up-to 25 lbs. regularly and up-to 50 lbs. occasionally</li>
<li>Successful completion of a pre-employment background check and substance abuse screening is required.</li>
</ul>

Help Desk Technician

<h3>Job Description</h3>
Job Description
Become a Help Desk Technician at Crusader! Are you a tech-savvy problem solver ready to tackle IT challenges? Join our dynamic IT team and help keep our systems running seamlessly. Kickstart your career with us today!
POSITION SUMMARY:
The Help Desk Technician will provide systems support to all departments of the organization. The position will assist the Director of Information Technology by ensuring that all incoming calls are answered and creating a ticket by documenting the reported issue and all pertinent details. This position is responsible for resolving incoming support calls at the first point of contact. Administrative tasks may include answering phone calls, supporting desktop hardware and software, managing software licenses, and creating user guides. The Help Desk Technician reports to the Director of Information Technology.
ESSENTIAL FUNCTIONS:
<ul>
<li>Accountable for demonstrating the qualities outlined in the “Customer Service Standards of Excellence” program when interacting with patients, their families, friends, and fellow employees.</li>
<li>Supports the Director of Information Technology in troubleshooting desktop hardware and software.</li>
<li>Maintain informational pamphlets and product binders at the Help Desk.</li>
<li>Implementation of desktop configuration management at the Help Desk level.</li>
<li>Gather accurate technical information from employees on reported issues.</li>
<li>Responsible for entering time and expenses as they occur.</li>
<li>Provide professional end-user support via telephone, email, or web.</li>
<li>Provide appropriate documentation on services provided and status updates as needed.</li>
<li>Assist users with accessing and using IT systems.</li>
<li>Track and route problems and requests, and document resolutions.</li>
<li>Troubleshoot performance issues and issues with browsers and plugins.</li>
<li>Answer all incoming calls while completing detailed documentation listing requests for technical assistance, steps taken to resolve them, and the specific dates and users involved.</li>
<li>Support conference room equipment.</li>
<li>Troubleshoot and resolve numerous and diverse technical support calls.</li>
<li>Repair, maintain, upgrade, and document desktop and laptop hardware and software, as well as peripheral equipment.</li>
<li>Troubleshoot and resolve software and hardware user support requests related to patient technology.</li>
<li>Work with multiple platforms and systems used throughout the organization.</li>
<li>Perform other duties as assigned by the Director of Information Technology and his/her designee.</li>
</ul>
QUALIFICATIONS:
Education:
<ul>
<li>High school graduate or equivalent required.</li>
<li>Associate’s Degree in a computer-related discipline preferred; however, equivalent experience may substitute for education requirements.</li>
</ul>
Experience:
<ul>
<li>Experience with the following:
<ul>
<li>Desktop-level environments</li>
<li>Microsoft 10 and higher, Mac OS, and Linux a plus</li>
<li>Microsoft Office 365 products</li>
</ul>
</li>
</ul>
Knowledge of:
<ul>
<li>Multi-function devices</li>
<li>Mobile devices</li>
<li>Remote access support tools and solutions</li>
<li>Anti-virus, anti-spam, and malware solutions</li>
<li>Detection and removal of viruses and malware</li>
<li>Strong customer service and troubleshooting skills</li>
<li>Networked devices</li>
<li>Active Directory</li>
<li>VOIP systems</li>
</ul>
Ability to:
<ul>
<li>Follow all Crusader Community Health policies and guidelines</li>
<li>Support the mission of the organization</li>
<li>Communicate effectively</li>
<li>Speak in front of a group of people</li>
<li>Troubleshoot, diagnose, and find solutions</li>
<li>Prioritize in accordance with project plans and timelines</li>
<li>Multitask daily</li>
<li>Remain organized in a fast-paced environment</li>
<li>Present facts and recommendations effectively in oral and written form</li>
<li>Identify and resolve problems associated with operating system malfunctions</li>
<li>Work under stressful conditions</li>
<li>Frequently deploy and rearrange hardware and cables both above and below desks</li>
<li>Develop training manuals, user guides, and technical documentation</li>
<li>Frequently drive to and from all Crusader facilities (Driver’s License, Liability Insurance, and own transportation are required)</li>
<li>Work with minimal or no supervision</li>
<li>Work evenings and/or weekends as needed</li>
<li>Display positive customer service skills</li>
<li>Manage time effectively</li>
<li>Think logically</li>
<li>Show ownership of tasks and accountability to follow through</li>
<li>Establish and maintain professional working relationships with all levels of staff, vendors, and patients</li>
<li>Be detail-oriented</li>
<li>Be part of a team unit and cooperate in the accomplishment of departmental goals and organizational objectives</li>
<li>Be determined and self-motivated</li>
</ul>
 
Crusader Community Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 Monday through Friday 8am - 4:30pm

<h3>Job Description</h3>
Job DescriptionThe Help Desk Technician is the IT Operations team’s first line of support. The Help Desk Technician will provide technical assistance and support to end-users, ensuring timely resolution of IT-related issues. This role requires strong troubleshooting skills, excellent communication, and the ability to prioritize and manage multiple tasks efficiently. Our Community is a place where individuality and the strenght of a community come together. We believe that collaboration, exchange of knowledge and mutual trust allow us to achieve the best results. At the same time, we understand that a stronger individual makes a stronger Community. &nbsp;Responsibilities:
<ul>
<li>Provide first-level technical support to end-users via phone, email, and in-person.</li>
<li>Assist with user account setup, password resets, and access permissions.</li>
<li>Maintain an inventory of IT assets and ensure proper documentation.</li>
<li>Manage PC setup and deployment for new employees using standard hardware, images and software.</li>
<li>Collaborate with IT team to escalate and resolve complex technical issues.</li>
</ul>
Required Skills:
<ul>
<li>Proven experience in a help desk or technical support role.</li>
<li>Fluent in all common workflow software such as: O365, SharePoint, Adobe, Web Browsers etc.</li>
<li>Familiarity with Active Directory, Office 365, and enterprise applications.</li>
<li>Basic networking knowledge.</li>
<li>Proficiency working with Windows and MacOS operating systems</li>
<li>Computer imaging and deployment software</li>
<li>Knowledge of enterprise communication solutions.</li>
<li>Strong communication skills</li>
<li>Passion for problem-solving and customer service</li>
<li>Ability to diagnose and resolve a variety of technical issues.</li>
</ul>
 We create a modern organizational culture based on trust and partnership. We enable our employees to organize their work in a way that allows them to advance their careers while still having time for personal passions, relaxation and family.

<h3>Job Description</h3>
Job Description
Job Summary:
We are seeking a motivated and customer-focused Level 1 Help Desk Technician to provide first-line technical support to external clients. In this role, you will be responsible for resolving basic IT issues, escalating more complex problems as needed, and ensuring a high level of customer satisfaction. You will serve as the initial point of contact for clients seeking technical assistance, delivering prompt and professional support via phone, email, or ticketing system.
Key Responsibilities:
<ul>
<li>
Respond to incoming help desk requests via phone, email, or ticketing system.
</li>
<li>
Provide first-level technical support for hardware, software, network connectivity, and peripheral issues.
</li>
<li>
Accurately document user interactions, problems, and resolutions in the ticketing system.
</li>
<li>
Escalate unresolved issues to Level 2 support or Operations Manager.
</li>
<li>
Follow standard operating procedures and contribute to the development of documentation and knowledge base articles.
</li>
<li>
Maintain a courteous and professional manner while supporting end-users.
</li>
<li>
Basic device setup or configuration.
</li>
</ul>
Qualifications:
<ul>
<li>
High school diploma or equivalent; an associate degree or relevant IT certification (e.g., CompTIA A+, ITIL Foundation) is a plus.
</li>
<li>
0–1 year of IT support experience or a strong interest in technology and problem-solving.
</li>
<li>
Basic understanding of computer systems, mobile devices, and other tech products.
</li>
<li>
Excellent communication and interpersonal skills.
</li>
<li>
Ability to work independently and as part of a team.
</li>
<li>
Strong organizational and time management skills.
</li>
</ul>
Preferred Skills:
<ul>
<li>
Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).
</li>
<li>
Basic knowledge of Active Directory, Office 365, and remote desktop tools.
</li>
<li>
Experience providing support in a Windows or Mac environment.
</li>
</ul>
Work Environment:
<ul>
<li>
In-office.
</li>
<li>
May require occasional off-hours support or weekend coverage as needed.
</li>
</ul>
Company DescriptionKepler Analytics is a fast-growing, innovative company at the forefront of retail analytics, using cutting-edge technology to help businesses better understand in-store customer behavior. Working at Kepler means being part of a global team that blends data science, software development, and client services to drive real-world results for some of the world’s top retail brands. 
<h3>Company Description</h3>
Kepler Analytics is a fast-growing, innovative company at the forefront of retail analytics, using cutting-edge technology to help businesses better understand in-store customer behavior. Working at Kepler means being part of a global team that blends data science, software development, and client services to drive real-world results for some of the world’s top retail brands.

<h3>Job Description</h3>
Job DescriptionDescription:
Help Desk Level 1
 
Overview
Blitt &amp; Gaines is a creditor’s rights law firm with nine offices, in six states and over 400 employees.
We are looking for a Level 1 Help Desk Technician to add to our IT team. This person shall provide fast and useful technical assistance on computer systems. They will answer queries on basic technical issues and offer advice to solve them. Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be service-oriented and patient to deal with users of different levels of knowledge. 
This is a full-time, on-site position in our Vernon Hills or Naperville, IL offices. 
Responsibilities:
· Serve as the first point of contact for end-users seeking technical assistance over the phone or email
· Monitor help desk ticketing system
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by end-user
· Walk the end-user through the problem-solving process
· Triage and direct unresolved issues to the next level of support personnel
· Monitor and manage open tickets, follow up with IT staff
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update end-user status and information
· Pass on any feedback or suggestions by end-user to the appropriate internal team
· Identify and suggest possible improvements on procedures
· Create documentation to assist future troubleshooting
· Create knowledge base documentation for internal and user reference
· Manage and keep current asset inventory
· Assist in workstation and laptop builds
· Assist in new hire setup and NLE removal
 
Requirements and skills
· Proficiency with Microsoft Windows 10/11 and Microsoft Office applications
· Experience as a help desk technician or other customer support role
· Knowledge of office automation products, databases and remote control
· Understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Proficiency in English
· Excellent communication skills
· Ability to manage requests from multiple mediums; email, ticketing system, phone. 
Requirements:

<h3>Job Description</h3>
Job Description
Job Summary:
Mission Multiplier is currently seeking a Help Desk Technician I to support one of our government customers. Candidates must have a current Secret security clearance. This is an entry-level, onsite position at Scott AFB, IL that serves as A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule.
Job Responsibilities:
<ul>
<li>Laptop/desktop setup and support both unclassified and classified environment.</li>
<li>Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate.</li>
<li>Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.</li>
<li>Route calls to assign Help Desk Specialist to support and respond to customer computer issues.</li>
<li>Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.</li>
<li>Laptop/desktop setup and support both unclassified and classified environment.</li>
<li>Assist users with VPN access and other AF approved software and application services.</li>
<li>Documents configurations and procedures.</li>
<li>Assist with inventory and asset management for all IT equipment.</li>
<li>Able to work as a team and follow established policy and procedure.</li>
</ul>
Required Qualifications:
<ul>
<li>High school diploma OR Associate's degree and 1-5 years related experience.</li>
<li>Operating Systems (OS) Certification (Windows 11 OS, etc.)</li>
<li>Experience with creating and managing desktop/laptop images.</li>
<li>Current Active Secret security clearance.</li>
<li>Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.</li>
<li>Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.</li>
</ul>
ABOUT MISSION MULTIPLIER
Mission Multiplier is a certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees - with the end result of securing and enriching the communities we serve - through the delivery of innovative cybersecurity solutions. 
EEO STATEMENT
Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at <a href="mailto:hr@missionmultiplier.com" target="_blank">hr@missionmultiplier.com</a>.
BENEFITS
Mission Multiplier offers a wide range of benefits, including:
<ul>
<li>Group Life Insurance </li>
<li>Voluntary Life/AD&amp;D Insurance</li>
<li>Medical Insurance</li>
<li>Secondary/GAP Insurance</li>
<li>Dental Coverage</li>
<li>Vision Coverage</li>
<li>Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Accident Insurance</li>
<li>Critical Illness Insurance</li>
<li>401k (w/ employer match) after six (6) months of continuous service</li>
</ul>
 
Mission Multiplier is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company. 
 Job Posted by ApplicantPro

Help Desk Technician I

<h3>Job Description</h3>
Job Description
Oklahoma's premier Managed IT provider is looking to add to our talented and committed team of technical experts. Our culture of professional development, team focused daily operations and excellence in service consistently attracts the best of the best in the technical world. Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client’s technology infrastructure. Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client's front line and executive level employees. You will be relied upon to provide definitive solutions to our client’s hardware and network issues with the help desk expertise our customers know and count on.
We offer an outstanding benefits package to our valuable employees:
<ul>
<li>Financial assistance for ongoing professional development and training</li>
<li>Positive, team-focused environment</li>
<li>Flexible PTO</li>
<li>Mileage and cell phone reimbursement</li>
<li>Team lunches and outings</li>
</ul>
Location: Tulsa, OK
Classification: Full Time
Hours: 8:30 AM - 5:30 PM, Monday through Friday with ability to work occasional overtime
Responsibilities:
<ul>
<li>Respond to incoming support calls and emails</li>
<li>Open/Work/Close Help Desk Tickets</li>
<li>Provide Our Clients With Mobile Device, Desktop and Laptop Support</li>
<li>Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems</li>
<li>Migrate User Data</li>
<li>Provide Our Clients with Office 365 Support and Guidance</li>
<li>Troubleshoot/Remediate Hardware, Software, Network and Printing Issues</li>
<li>Facilitate New Device Configuration onto Client Networks</li>
<li>Complete and Articulate Customer Network Audits</li>
<li>Create Client Infrastructure Documentation</li>
</ul>
Minimum Qualifications:
<ul>
<li>1 Years Help Desk or Technical Support Experience</li>
<li>Exemplary Customer Service Skills</li>
<li>CompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)</li>
<li>MTA – Operating, Networking and Security Fundamentals (or equivalent)</li>
<li>Basic network troubleshooting skills</li>
<li>Experience with Windows and MacOS</li>
</ul>

<h3>Job Description</h3>
Job Description
Expertise and Functions:
<ul>
<li>Collect and analyze data to provide technical resolutions</li>
<li>Provide remote troubleshooting support for break/fix issues</li>
<li>Provide escalation and status updates to MDA customers</li>
<li>Provide technical support for enterprise projects that affect Service Desk workflows</li>
<li>Resolve daily battle rhythm tasks</li>
<li>Track all work using the Remedy ticketing system</li>
<li>Utilize the mature knowledge database to assist customers</li>
<li>Other duties as assigned</li>
</ul>
Education/Training:
<ul>
<li>High School diploma or equivalent required</li>
<li>Associate’s Degree in technical/scientific discipline preferred</li>
<li>Must have a current DoD 8570 IAT Level II Certification such as CompTIA Security+ CE </li>
</ul>
Experience:
<ul>
<li>2+ years of experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools and familiarity with ITILv3 or related service delivery frameworks</li>
<li>Must have experience working in a customer-facing role</li>
<li>Must have experience with Microsoft Office and Access Database </li>
</ul>
Desired Experience: 
<ul>
<li>Have experience working with Ansible automation </li>
<li>Have network troubleshooting experience </li>
<li>Have experience implementing Multi Factor Authentication methodology </li>
<li>Have experience with HP server hardware </li>
<li>Have experience with NetApp Storage </li>
<li>Knowledge of Missile Defense, DoD communications systems and MDIOC operations </li>
<li>Project Management experience </li>
</ul>
Requirements
Security:
<ul>
<li>Must be a US citizen</li>
<li>Candidate must be in possession of a Secret Security Clearance</li>
</ul>
Physical Requirements:
<ul>
<li>Able to occasionally reach with hands and arms</li>
<li>Prolonged periods of computer screen use, while sitting or standing at a desk</li>
<li>Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)</li>
<li>Able to safely lift and carry up to 20 pounds at a time</li>
</ul>
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
<li>Wellness Resources</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: $60k/year 
Company Overview: We are a thriving Northshore IT Company seeking a dedicated and experienced entry-level Help Desk Technician to join our team. Our company provides IT consulting and support to customers primarily on Bostons North Shore. We pride ourselves on offering hands-on support for customer networks and delivering exceptional service. If you are skilled in Windows Servers, Network Infrastructure, Office 365/Exchange Online, and workstation troubleshooting, and if you are excited about being part of a dynamic and collaborative environment, we encourage you to apply.
 
Primary Responsibilities: 
<ul>
<li>Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing system.</li>
<li>Provide hands-on technical support for customer networks, addressing a variety of issues related to Office 365/Exchange Online, and Windows workstations and servers.</li>
<li>Conduct remote troubleshooting sessions, delivering remote support to clients as needed.</li>
<li>Collaborate with team members to resolve complex technical challenges and deliver effective solutions.</li>
<li>Assist in configuring Microsoft Exchange and Office 365 environments.</li>
<li>Troubleshoot client network and internet issues.</li>
<li>Provision and troubleshoot customer's phone systems.</li>
<li>Occasional travel to local customer sites North of Boston during business hours for on-site appointments, ensuring timely and efficient problem resolution.</li>
</ul>
Location: 
<ul>
<li>Our office is by the North Shore Mall in Peabody, providing easy access to local amenities and major highways.</li>
<li>The office environment is comfortable and conducive to productivity and collaboration.</li>
</ul>
Team and Culture: 
<ul>
<li>Join a close-knit and highly skilled team that values hard work and camaraderie with a cooperative team spirit.</li>
<li>Enjoy a dynamic and engaging work atmosphere where collaboration and knowledge sharing are key.</li>
<li>Participate in quarterly company outings and events for team bonding and some great fun.</li>
</ul>
Hours and Work Arrangements: 
<ul>
<li>Full-time position with a combination of in-office and on-site work.</li>
<li>Office hours for this position are 9 to 5.</li>
<li>Work in a supportive environment that values work-life balance.</li>
</ul>
Compensation and Benefits: 
<ul>
<li>Salary starting at $50k/yr, negotiable with experience and qualifications.</li>
<li>Paid Federal holidays, Paid Vacation, Sick Time</li>
<li>Employer paid Accident Insurance.</li>
<li>Medical insurance with Employer contributions.</li>
<li>Dental Insurance available.</li>
<li>Simple IRA plans available with Company Matching.</li>
</ul>
Required qualifications (what you need to succeed): 
<ul>
<li>A valid state-issued drivers license.</li>
<li>A road-legal, insured, vehicle.</li>
<li>A minimum of 3 years of experience in customer-facing Help Desk support.</li>
<li>Strong background with Office 365 Administration.</li>
<li>Network troubleshooting experience.</li>
<li>The ability to document all work done, within our PSA.</li>
<li>Candidates must possess exceptional organizational skills and the ability to handle multiple tasks concurrently.</li>
<li>A willingness to travel to local client sites, up to 25% of the time.</li>
<li>Strong interpersonal skills and the ability to communicate effectively with clients and team members.</li>
<li>The ability to sit/stand/walk for extended periods of time.</li>
<li>The ability to lift and carry 50 pounds.</li>
</ul>
Preferred qualifications (what will put you above other applicants):
<ul>
<li>A thoughtful cover letter.</li>
<li>Mac OS troubleshooting experience.</li>
<li>Experience with hardware troubleshooting and mobile device support.</li>
<li>VOIP phone system experience, such as Ring Central.</li>
</ul>
Equal Opportunity Employer:We are committed to diversity and equal opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
 
Application Information: 
<ul>
<li>Job Type: Full-time</li>
<li>Location: in Office, and Multiple locations for client visits</li>
</ul>
Experience level: 
<ul>
<li>3-4 years </li>
</ul>
Schedule: 
<ul>
<li>8-hour shift, 9-5</li>
</ul>
Ability to commute/relocate: 
<ul>
<li>Peabody, MA 01960: Reliably commute or planning to relocate before starting work (Required). Relocation is not paid by Sandra Network.</li>
</ul>

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