<h3>Job Description</h3>
POSITION PURPOSE
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience. 
 
ESSENTIAL FUNCTIONS AND DUTIES
<ul>
<li>Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat </li>
<li>Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment </li>
<li>Evaluate business impact and determine the appropriate resolution or escalation path </li>
<li>Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues </li>
<li>Perform user account setup, password resets, access provisioning, and basic identity management </li>
<li>Escalate issues to Level 2/3 support teams with complete and accurate documentation </li>
<li>Maintain detailed ticket notes, resolutions, and knowledge base documentation </li>
<li>Monitor and manage ticket queues to ensure SLA response and resolution standards are met </li>
<li>Assist with employee onboarding and offboarding, including device setup and access provisioning </li>
<li>Support asset management activities, including inventory tagging, tracking, and audits </li>
<li>Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment </li>
<li>Deliver timely status updates and clear communication to end users throughout the support lifecycle </li>
</ul>
KNOWLEDGE, EXPERIENCE AND SKILLS
<ul>
<li>1–3 years of experience in IT support or help desk roles </li>
<li>Working knowledge of Windows and macOS environments </li>
<li>Experience with ticketing systems; Zoho Desk experience strongly preferred </li>
<li>Familiarity with Microsoft 365 and Google Workspace environments </li>
<li>Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP </li>
<li>Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred </li>
<li>Strong written and verbal communication skills with the ability to explain technical concepts clearly </li>
<li>Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment </li>
<li>Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus </li>
<li>Operating Systems: Windows, iOS, Android, macOS </li>
<li>Productivity Suite: Microsoft 365, Google Workspace </li>
<li>Ticketing System: Zoho Desk </li>
<li>Identity &amp; Access: Active Directory, Azure AD </li>
<li>Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist </li>
<li>Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment </li>
<li>Collaboration Tools: Teams, Zoom </li>
</ul>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
<ul>
<li>Ability to sit or stand for extended periods while providing technical support </li>
<li>Ability to lift, carry, and move IT equipment weighing up to 50 pounds </li>
<li>Dexterity to set up, configure, and troubleshoot hardware and peripherals </li>
<li>Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management </li>
<li>Capability to work in a fast-paced, on-site support environment </li>
</ul>
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. 
Cipriani is an equal opportunity employer.

Help Desk Technician

<h3>Job Description</h3>
Job Description
Company Overview:
Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
As a Help Desk Technician, you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.
What you'll do:
End-User Support
<ul>
<li>Respond to incoming support requests via phone, email, and ticketing system.</li>
<li>Diagnose and resolve Tier 1 technical issues for hardware, software, and network connectivity.</li>
<li>Provide friendly, professional support while maintaining high customer satisfaction.</li>
</ul>
Microsoft 365 Support
<ul>
<li>Assist users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.</li>
<li>Help users with password resets, account access issues, and basic email troubleshooting.</li>
<li>Support users with file sharing, collaboration tools, and basic application features.</li>
</ul>
Device &amp; Endpoint Support
<ul>
<li>Troubleshoot Windows desktop and laptop issues including software installations and updates.</li>
<li>Support mobile device setup and basic troubleshooting for company-managed devices.</li>
<li>Assist with printer setup, connectivity issues, and basic hardware problems.</li>
</ul>
Account Management
<ul>
<li>Create and manage user accounts in Entra ID (Azure AD) following established procedures.</li>
<li>Process access requests and modify user permissions as directed.</li>
<li>Maintain accurate documentation of user account changes.</li>
</ul>
Ticket Management
<ul>
<li>Log all support requests in the ticketing system with clear, detailed notes.</li>
<li>Prioritize and escalate complex issues to Systems Administrators when necessary.</li>
<li>Follow up with users to ensure issues are fully resolved and document solutions.</li>
</ul>
Documentation &amp; Knowledge Base
<ul>
<li>Create and update support documentation and knowledge base articles.</li>
<li>Document common issues and their resolutions for future reference.</li>
<li>Contribute to internal IT procedures and best practice guides.</li>
</ul>
Equipment Management
<ul>
<li>Assist with onboarding and offboarding of employees, including equipment setup and retrieval.</li>
<li>Maintain inventory of IT equipment and accessories.</li>
<li>Support hardware deployment and basic configuration.</li>
</ul>
Learning &amp; Development
<ul>
<li>Stay current with company systems, tools, and technologies.</li>
<li>Participate in training sessions to expand technical knowledge.</li>
<li>Seek guidance from senior IT staff to develop troubleshooting skills.</li>
</ul>
What you should have:
Qualifications:
<ul>
<li>1-2 years of experience in help desk, technical support, or IT support role (or equivalent education/training).</li>
<li>Basic understanding of Windows operating systems and common business applications.</li>
<li>Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).</li>
<li>Strong customer service skills with a patient and professional demeanor.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Ability to explain technical concepts to non-technical users.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
</ul>
Preferred Qualifications:
<ul>
<li>CompTIA A+ certification</li>
<li>Microsoft 365 Certified: Fundamentals (MS-900)</li>
<li>Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.)</li>
<li>Basic knowledge of Active Directory or Entra ID (Azure AD)</li>
<li>Familiarity with remote support tools</li>
<li>Associate's degree in Information Technology or related field</li>
</ul>
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career—apply today and join a team where your skills will make an impact!

<h3>Job Description</h3>
Title: Help Desk Technician
Location: Austin, TX
Duration: 6 months, can extend 
Compensation: $20hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience:
The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space.
THE OPPORTUNITY FOR YOU 
You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians.
KEY SUCCESS FACTORS
<ul>
<li>1+ years of experience using and supporting computers (hardware and software) </li>
<li>Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus) </li>
<li>Proven skills in PC repair, troubleshooting, deployment, and liquidation </li>
<li>Working knowledge of Active Directory </li>
<li>A+ certification </li>
</ul>
Our benefits package includes:
<ul>
<li>Comprehensive medical benefits</li>
<li>Competitive pay</li>
<li>401(k) retirement plan</li>
<li>…and much more!</li>
</ul>
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: <a href="https://www.inspyrsolutions.com/policies/" target="_blank">https://www.inspyrsolutions.com/policies/</a>. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

<h3>Job Description</h3>
Job Description
Job ID 2924 – Help Desk Technician
Location: Riverview, FL – This position is hybrid Must report onsite (3) days weekly
Pay: $25.00-$26.00 per hour
Type: Contract to hire
Schedule: M-F 8am – 5pm (40 hours)
 
Job description:
<ol>
<li>Lead and resolve help desk tickets, providing timely support for hardware, software, access, and connectivity issues</li>
<li>Deliver technical support to both in-office and remote users, ensuring minimal downtime and high user satisfaction</li>
<li>Configure, deploy, and manage devices, user accounts, permissions, and mobile technologies</li>
<li>Maintain and support servers, virtual machines, and software licensing to ensure system reliability and compliance</li>
<li>Collaborate with Global IT teams and contribute to special projects and technology initiatives</li>
</ol>
Requirements:
<ul>
<li>Must have (2)+ years of experience in IT support with over 50 users</li>
<li>Windows, Active Directory, and MS Office troubleshooting skills</li>
<li>Knowledge of VPNs, servers, firewalls, and security tools</li>
<li>Great communication and problem-solving skills</li>
<li>High school diploma or equivalent</li>
<li>Background check required</li>
<li>Employment verification required</li>
<li>Education verification required</li>
<li>Drug screening required (including marijuana)</li>
</ul>

<h3>Job Description</h3>
Job Description
JANUS et Cie is currently seeking a Help Desk Technician in our IT Department. The Help Desk Technician is the first point of contact for employees seeking technical assistance by phone, e-mail or through the Help Desk ticketing system. The Help Desk Technician’s main task is to identify, diagnose and, where possible, resolve the technical issue or escalate the case to other IT members. The Help Desk Technician will answer queries on basic technical issues and offer advice and solutions where possible. 
This job is on site and is located in Santa Fe Springs, CA 
Hourly Range-$28-$30 an hour 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

<ul>
<li>Serve as the first point of contact for customers seeking technical assistance over the phone or email</li>
<li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li>
<li>Provide excellent internal customer support via telephone and e-mail. </li>
<li>Respond to help desk tickets submitted by customers seeking help; direct unresolved issues to the next level of support personnel</li>
<li>Query customers to determine the nature of problems; walk the customer through the problem-solving processes</li>
<li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li>
<li>Install, modify, and repair computer hardware, peripherals, and software as needed</li>
<li>Act as liaison between customer and external hardware service providers (on site repairs, managed print services) as needed</li>
<li>Follow up with customers to ensure issues have been resolved.</li>
<li>Gain feedback from customers about computer usage.</li>
<li>Document procedures as needed</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>AA or equivalent experience required</li>
<li>Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional) will be an advantage</li>
<li>Knowledge of Microsoft user administrator (AD, AD Azure), Office 365 and Windows and Mac OS are a must. Familiarity with Microsoft Dynamics and CRM is helpful but not critical.</li>
<li>Excellent written and verbal communication skills</li>
<li>Willingness to work a flexible schedule, including overtime, evenings, and weekends as needed</li>
<li>Great interpersonal skills and ability to work cooperatively and jointly to provide quality service to internal customers. </li>
<li>Focus on customer service</li>
<li>Proven experience as a help desk technician or other customer support role</li>
<li>Good understanding of computer systems, mobile devices and other tech products</li>
<li>Effective time management skills</li>
<li>Ability to maintain confidentiality of Company information and exercise good judgment</li>
</ul>
 
REFLECTS OUR BRAND VALUES:
<ul>
<li>We listen to our Customers</li>
<li>We rely on our Members</li>
<li>We honor Integrity</li>
<li>We embrace Continuous Learning</li>
<li>We lead with Design</li>
<li>We create Value</li>
<li>We make the World Better</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
 
The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues
 
Requirements:
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
 
<ul>
<li>Utilizes product information or solution database to research, analyze, and deliver solutions.</li>
<li>Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.</li>
<li>Documents incidents using help desk systems or tools.</li>
<li>Escalates problems to appropriate levels or teams to achieve issue resolution.</li>
<li>May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.</li>
<li>Fulfills all service level standards for response time and quality.</li>
<li>Record events and problems and their resolution in logs.</li>
<li>Pass on any feedback or suggestions by customers to the appropriate internal team.</li>
<li>Identify and suggest possible improvements on procedures.</li>
<li>Performs other position related duties as assigned.</li>
<li>Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.</li>
</ul>
 
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
 
<ul>
<li>Microsoft certifications preferred.</li>
</ul>
 
KNOWLEDGE | SKILLS | ABILITIES
 
<ul>
<li>Tech savvy with working knowledge of office automation products, databases and remote control.</li>
<li>Good understanding of computer systems, mobile devices and other tech products.</li>
<li>Ability to diagnose and resolve basic technical issues.</li>
<li>Excellent communication skills.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Complies with HIPAA regulations for patient confidentiality.</li>
<li>Knowledge in healthcare systems operations such as EMR.</li>
</ul>
 
EDUCATION REQUIREMENTS
 
<ul>
<li>High school diploma or equivalent required. BS in Computer Science or relevant field preferred.</li>
</ul>
 
EXPERIENCE REQUIREMENTS
 
<ul>
<li>1 year Help Desk experience preferred. Windows experience preferred.</li>
</ul>
 
REQUIRED TRAVEL
 
<ul>
<li>N/A</li>
</ul>
 
PHYSICAL DEMANDS
 
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom: up to 2%

<h3>Job Description</h3>
Job Description
Wage: $20-25 per hour 
Job Description: As a Helpdesk Technician at Appalachian Network Services Inc, you will provide crucial first-level technical support within our IT Support department. This in-office role focuses on delivering responsive and high-quality remote support for our customers' technology needs, including workstations, servers, printers, networks, and other IT systems. 
Key Responsibilities:
<ul>
<li>Provide prompt and effective first-level reactive remote support for issues related to core business applications, operating systems, workstations, servers, printers, networks, and phone systems.</li>
<li>Implement and support basic remote access solutions including VPN, Terminal Services, and Citrix. </li>
<li>Actively manage and respond to customer support tickets and calls, ensuring high-quality service and timely issue resolution.</li>
<li>Maintain and update system documentation in ConnectWise, ensuring procedures are current and effective. </li>
<li>Communicate effectively with customers, keeping them informed of incident progress and managing notifications for impending changes and scheduled outages. </li>
</ul>
Additional Duties and Responsibilities:
<ul>
<li>Maintain high customer satisfaction through fast and effective resolution of customer requests.</li>
<li>Work independently and within a team setting to manage the helpdesk ticket queue, pulling email tickets from the top of the board and answering all support calls.</li>
<li>Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations.</li>
</ul>
Company Culture:
<ul>
<li>At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations.</li>
<li>We are committed to providing a supportive environment where employees can thrive and contribute to our success. </li>
<li>We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported.</li>
<li>Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel.</li>
</ul>
Knowledge, Skills, and Abilities Required:
<ul>
<li>Proficient understanding of operating systems, business applications, printing systems, phone systems, and network systems. </li>
<li>Strong interpersonal and communication skills, including telephony, active listening, and customer care. </li>
<li>Effective diagnostic and troubleshooting skills, with the ability to multitask and adapt to changes quickly. </li>
<li>Technical awareness to appropriately match resources to technical issues. </li>
<li>Self-motivated with the ability to work effectively in a fast-paced, in-office environment. </li>
</ul>
Professional Certifications:
<ul>
<li>Required: CompTIA A+ </li>
<li>Preferred: CompTIA Security+, Network+ </li>
</ul>
Experience:
<ul>
<li>At least 3 years of experience in information technology, preferably in a helpdesk or technical support role. </li>
<li>Associate's degree in Information Technology, Computer Science, or related field; or equivalent experience preferred. </li>
</ul>
Benefits:
<ul>
<li>Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions. </li>
<li>Dental and Vision Insurance: Available for employee enrollment at their own expense. </li>
<li>Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available. </li>
<li>Flexible Time Off: We provide flexible time off to support work-life balance. </li>
<li>401(k) Retirement Plan: A 401(k) plan with a company match to aid in your longterm financial planning. </li>
<li>Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.</li>
<li>Career Advancement: Opportunities for professional growth in a rapidly expanding company. </li>
</ul>
Schedule:
<ul>
<li>Full-time, 8 Hour Shift, Monday to Friday </li>
<li>Potential on-call responsibilities as needed </li>
<li> This is a 100% in-office position.</li>
</ul>
Company's Website:
<ul>
<li><a href="http://www.appnetonline.com" target="_blank">www.appnetonline.com</a></li>
</ul>
 
As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.

<h3>Job Description</h3>
Job Description
Join our Team! 
 Holiday Oil is looking for an in-office Help Desk Technician I to join our IT team! This entry-level role provides frontline technical support to our c-store locations and internal teams. You'll help troubleshoot hardware, software, network, and account-related issues while delivering outstanding customer service.
What you'll do:
<ul>
<li>Provide Tier 1 technical support to end users</li>
<li>Troubleshoot hardware, software, and network issues</li>
<li>Set up user accounts, permissions, and devices</li>
<li>Support store operations technology and daily system needs</li>
<li>Document tickets and escalate issues when needed</li>
<li>Assist with employee onboarding and technology setup</li>
</ul>
What you bring:
<ul>
<li>1-2 years of IT support or help desk experience</li>
<li>Basic knowledge of computers, networks, and Microsoft Office</li>
<li>Strong communication and customer service skills</li>
<li>Ability to multitask, problem-solve, and work in a fast-paced environment</li>
<li>Valid Utah driver's license and ability to travel to local store locations</li>
</ul>
Why Holiday Oil?
<ul>
<li>A stable, respected Utah company with over 60 years of growth</li>
<li>A collaborative environment where your work directly contributes to the company's success</li>
<li>Strong values rooted in safety, quality, and integrity</li>
<li>Opportunities to grow your career within the Holiday Oil family</li>
</ul>
If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.
Apply Today!
 Job Posted by ApplicantPro

Help Desk Technician I

<h3>Job Description</h3>
Job Description
Needing 2 positions, 2nd and 3rd shifts.
Job Summary
The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues. 
 
Responsibilities
<ul>
<li>Provide first-line technical support via phone, email, or in-person to end-users.</li>
<li>Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.</li>
<li>Install, configure, and maintain operating systems and software applications.</li>
<li>Assist with account provisioning and password resets.</li>
<li>Assist in the setup and maintenance of IT equipment and infrastructure.</li>
<li>Collaborate with senior technicians to escalate and resolve complex technical issues.</li>
<li>Document and track support requests in our ticketing system.</li>
<li>Ensure a high level of customer satisfaction through effective communication and issue resolution.</li>
<li>Stay up-to-date with the latest technology trends and industry best practices.</li>
<li>Adhere to federal and state regulations.</li>
<li>Adhere to all company policies, processes, and procedures.</li>
<li>Performs other duties as requested, directed, or assigned. </li>
<li>Predictable and reliable attendance.</li>
</ul>
 
Position Qualifications
<ul>
<li>Associates degree in an Information Technology discipline or related field of study or equivalent experience.</li>
<li>Minimum one (1) year experience in IT help desk or support level function.</li>
<li>Relevant IT certifications (CompTIA A+, Network+, or similar) preferred.</li>
<li>Proficient understanding of computer hardware and software.</li>
<li>Experience with Windows and macOS operating systems.</li>
<li>Familiarity with Microsoft Office Suite and cloud-based productivity tools.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Excellent communication and customer service skills.</li>
<li>Previous help desk or customer support experience.</li>
<li>Eagerness to learn and a passion for technology.</li>
<li>A strong desire to build a career in IT support.</li>
</ul>
Key Competencies
<ul>
<li>Focuses on Quality: Drives work results with a quality focus on actions and results.</li>
<li>Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.</li>
<li>Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.</li>
<li>Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.</li>
<li>Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.</li>
<li>Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.</li>
<li>Communications: Exchanges thoughts, feelings, and information effectively.</li>
</ul>
Physical Requirements / Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Constantly operates a computer and other office equipment. </li>
<li>Ability to adjust focus, especially due to concentration on a computer screen. </li>
<li>May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. </li>
<li>The person in this position needs to occasionally move about in industrial environments, and on uneven terrain. </li>
<li>Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.</li>
<li>The noise level in the work environment can be moderately loud.</li>
</ul>

Why Join Us
American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.
Benefits Overview
<ul>
<li>Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.</li>
<li>100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.</li>
<li>Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.</li>
<li>Voluntary benefits offerings.</li>
<li>Tuition assistance.</li>
<li>Employee Referral Program.</li>
<li>Employee development and career growth opportunities.</li>
</ul>
 
About Us
American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business. 
As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.
 
The Location – Springboro, OH
American Battery Solutions Advanced Battery Manufacturing Center is located in beautiful and historic Springboro Ohio. Life in Springboro is all about the quality and character of our community and that is why Springboro continues to be a top-ten-rated City to live, work, play, and raise a family. In fact, Springboro was rated #3 among the top 10 communities in greater Southwest Ohio. In essence, Springboro appeals to everyone from young families to people looking for the perfect place to retire. Our great neighborhoods, excellent schools, safety, services, and amenities all contribute to Springboro’s exceptional quality of life. Springboro offers a variety of public programming that includes outdoor concerts, festivals, and fireworks. Our residents enjoy bike and walking trails, an 18-hole public golf course, a charming and vibrant historic district, and 501 acres of parks.
 
AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

<h3>Job Description</h3>
Job Description
First point of contact for IT Service Desk support.
Contract 12+ months position.
Pay Rate: $19/h-$21/h
South Jordan, UT
<ul>
<li>Large company within the Financial Industry is seeking a IT Service Desk support with experience!</li>
<li>
<ul>
<li>Answer and log incoming calls.</li>
<li>Troubleshoot and resolve enterprise software/hardware issues using knowledge base tools and expertise.</li>
<li>Document incidents accurately and escalate when necessary.</li>
<li>Provide timely resolutions with a focus on first call resolution.</li>
<li>Maintain professionalism, empathy, and urgency in all interactions.</li>
</ul>
</li>
<li>Environment: Fast-paced, 24/7 support setting, including evenings, weekends, and holidays.</li>
<li>Skills &amp; Qualities:</li>
<li>
<ul>
<li>Strong customer service and communication skills.</li>
<li>Ability to diagnose and resolve technical problems quickly.</li>
<li>Attention to detail, follow-through, and teamwork.</li>
<li>Composure under pressure and in difficult situations.</li>
</ul>
</li>
<li>Experience &amp; Education:</li>
<li>
<ul>
<li>2–5 years relevant experience (technical support)..</li>
</ul>
</li>
<li>Other Requirements:</li>
<li>
<ul>
<li>Self-motivated and able to work independently.</li>
<li>Willingness to work variable shifts.</li>
</ul>
</li>
</ul>
Company DescriptionWe are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference. 
<h3>Company Description</h3>
We are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference.

2,883 help-desk-technician Jobs