field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

Library Technician, Senior Posting Number: 0002176 Location: Contra Costa College Salary: YEARLY: $56,424, step 1 - $68,724, step 5 (see special instructions for initial placement) Position Definition: To perform a wide variety of technical and specialized duties which support library operations; to provide lead duties with responsibility overseeing for the tasks and functions performed by paraprofessional and sub-professional staff assigned to a college library; and provide administrative support to library management staff. Distinguishing Characteristics: Library Assistant - This classification will perform general library clerical duties and receives technical supervision and direction from those in the higher classes. Library Technician - This classification performs technical duties typically involved in library functions. Library Technician, Senior - This classification performs more complex duties involved in overseeing a functional area of a library while providing technical supervision and direction to library staff and students. Examples of Duties/Essential Functions: Duties may include, but are not limited to, the following: 
<ul>
<li>Monitors and maintains records for a variety of library accounts, including but not limited to: library books, subscriptions, electronic resources, student assistant and/or work study funds; compiles statistical data and prepares necessary correspondence and reports for staff and management use. </li>
<li>Performs original and copy cataloging of books and media, and maintenance of records. </li>
<li>Develops and maintains procedural manuals for classified staff and student assistants in the library. </li>
<li>Oversees and performs the processing and circulation of library materials and the processing of library fines; locates and provides information regarding available library materials; answers routine questions. </li>
<li>Reviews library media materials for ADA compliance. </li>
<li>Assists library patrons and staff in the use of library equipment such as computers, photocopiers, scanners and ID card maker. </li>
<li>Ensures the proper maintenance and/or repair of all library technical equipment and facilities. </li>
<li>Oversees a variety of duties involved in stacks maintenance; oversees shelving of library materials; performs general shelf maintenance, including shelf research for lost items; participates in space planning and shifting of the collections as needed. </li>
<li>Ensures proper procedures are followed to open and close library; resolves library user conflicts and emergencies, referring them to higher level staff, or other appropriate services as needed. </li>
<li>Assists in designing and providing library information materials, such as policies, bookmarks and handouts. </li>
<li>Initiates and processes orders for library books, including continuing orders and purchase orders; supervises the ordering and/or renewals of subscriptions to periodicals and electronic resources. </li>
<li>Supervises the receiving of new library books; verifies and processes invoices for payment, and initiates correspondence regarding problems with orders, invoices and statements from vendors; maintains inventory and purchasing records. </li>
<li>Uses integrated library system modules and computer databases to retrieve and modify a variety of records information, including tracking lost, missing and damaged materials. </li>
<li>Selects, trains and supervises student assistants; provides technical supervision to other classified library staff. </li>
<li>Assists in money handling and reconciliation of revenue from fines, printing and copying. </li>
<li>Attends meetings, professional development courses and training as appropriate. </li>
<li>Performs related duties as assigned.</li>
</ul>
 Minimum Qualifications: Education/Experience: EXPERIENCE AND TRAINING Four (4) years of experience in technical library work including technical services, cataloging, circulation and/or information services, with at least one year supervising student assistants or other library staff. EDUCATION/LICENSE OR CERTIFICATE Possession of an Associate degree from an accredited college, with major emphasis in Library Technology, or the equivalent. Knowledge Of: Knowledge of: Standard library practices, techniques, classification systems and terminology, and library materials. Library technical processes related to acquisition, classification and circulation of library materials. Methods and practices of financial record keeping. Operations, procedures, specific rules, best practices and precedents of the library industry and integrated library systems. Technical equipment operations supporting the library. Pertinent District, department, program, local, state and federal laws, rules, regulations, policies and procedures. Modern software application (Microsoft Office Suite, etc.). Skill To: N/A Ability To: Skill/Ability to: Perform responsible and complex library procedures. Perform paraprofessional library duties relating to technical and public services. Analyze situations and make independent decisions in procedural matters without immediate supervision. Communicate effectively, both orally and in writing. Perform simple reference work and assist staff and patrons in locating library materials. Perform difficult and responsible clerical work with speed and accuracy. Establish and maintain cooperative work relationships with those contacted in the performance of required duties. Serve students, staff and colleagues in a helpful, empathetic, professional manner. Prepare and maintain accurate and complete records and reports. Make mathematical calculations quickly and accurately. Use a computer programs and applications to access data and maintain files. Keyboard with accuracy. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio- economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties. Desirable Qualifications: 
<ul>
<li>Experience working in an academic library (any college or university library setting). Experience with library cataloging.</li>
<li>Strong ability to appropriately take initiative, anticipate department and supervisor needs, and to work independently with minimal direction.</li>
<li>Excellent organizational skills, high attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment .</li>
<li>Strong written and verbal communication skills, including maintaining communications and professional relationships on behalf of the department .</li>
<li>Proficient in higher education administrative software relevant for the operation of the duties of the Library Technician as well as other student information management programs (e.g., Colleague, PeopleSoft), office software (e.g., Microsoft Office Suite, Adobe, Zoom), education-specific platforms (e.g., Canvas, Starfish, or other CRM), library services platform (e.g., Alma, Primo), &amp; library software (e.g., Springshare).</li>
</ul>
 Special Instructions: This Library Technician position provides direct support to the library. Key aspects of this position include assisting students and faculty at the circulation desk; charging, discharging, and filing library materials; processing reserve books and inter-library loan requests from students and faculty; locating the material; providing information regarding available library materials; and answering routine questions; maintains overdue and debt file for non-students; collects and records fines for overdue materials; issues receipts for lost library materials and debt payments; compiles statistical data; generates computer reports for librarians' use; files statistical data; compiles end-of-semester and end-of-year statistical reports; prepares book orders, requisitions, continuing contract orders and library suborders; assists in monitoring student budget; maintains accurate records; orders, receives and processes library materials. Maintains and troubleshoots library photocopiers, printers, scanners, and other equipment; assists students in proper usage of the machine; arranges for repairs; &amp; performs related duties as assigned. Support in cultivating a culturally responsive environment for the office. NOTE: New employees will be placed at the first step which is $56,424 per year, second step $59,268 per year or third step at $62,268 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $68,724 per year is reached on the salary schedule. Job Close Date: 7/23/2025 Open Until Filled: No To apply, visit <a href="https://apptrkr.com/6319943" target="_blank">https://www.4cdcareers.net/postings/11491</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-d255caa19da36f4995cf60f5221fefcf

Library Technician, Senior

<h3>Job Description</h3>
Job Description
Help Desk Technician (On-Site)
We are in need of a contract Help Desk Technician to join our client in Santa Ana, CA. As a Helpdesk Technician, you will serve as the first line of support for internal users, helping to resolve a wide range of hardware and software issues. You will gain valuable experience working with modern tools and technologies while providing essential support to ensure smooth day-to-day IT operations.
Location: Santa Ana, CA (5 days on-site)
This job expects to pay about $20 - 22 per hour plus benefits
What You Will Do:
<ul>
<li>Field incoming help requests from end users via telephone, email, and ticketing systems in a professional and courteous manner</li>
<li>Record, track, and document the problem-solving process, including actions taken and outcomes, through to final resolution</li>
<li>Assist with first touch response and troubleshooting</li>
<li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution</li>
<li>Identify and learn appropriate software and hardware used and supported by the organization</li>
<li>Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications</li>
<li>Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure the problem has been adequately resolved</li>
<li>Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked question lists for end users</li>
<li>Provide support primarily in a Windows environment</li>
</ul>
What Gets You The Job:
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)</li>
<li>Strong interest in IT support and willingness to learn in a fast-paced environment</li>
<li>Excellent communication and interpersonal skills</li>
<li>Basic understanding of computer systems, mobile devices, and other tech products</li>
<li>Ability to diagnose and resolve basic technical issues</li>
<li>Strong attention to detail and documentation practices</li>
<li>Experience with Okta, Jira, and/or Google Workspace is a plus</li>
</ul>
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Help Desk Technician

<h3>Job Description</h3>
Job Description
Position Summary:
We are seeking a motivated and detail-oriented Level One Help Desk Technician to join our IT support team. This entry-level position is primarily responsible for the physical maintenance of desktop systems, including hardware setup, native software support, and hardware relocations. The ideal candidate will also assist with user account offboarding and provide basic support for Microsoft products and networking peripherals.
Key Responsibilities:
<ul>
<li>Perform physical maintenance of desktop computers, including cleaning, diagnostics, and minor repairs.</li>
<li>Install, configure, and troubleshoot native software and operating systems on desktops and laptops.</li>
<li>Execute hardware moves, setups, and relocations in coordination with office or departmental changes.</li>
<li>Assist with offboarding procedures, including disabling user accounts, reclaiming hardware, and updating asset records.</li>
<li>Provide first-level support for Microsoft Office Suite, Windows OS, and other standard business applications.</li>
<li>Support and troubleshoot networking peripherals such as printers, scanners, docking stations, and VoIP phones.</li>
<li>Maintain accurate documentation of support activities, asset inventory, and service requests.</li>
<li>Escalate unresolved issues to higher-level support or specialized teams as needed.</li>
<li>Follow IT policies, procedures, and security protocols to ensure compliance and data integrity.</li>
<li>Participate in routine audits, inventory checks, and IT projects as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required; associate degree or technical certification (e.g., CompTIA A+) preferred.</li>
<li>1+ year of experience in a help desk or desktop support role is a plus.</li>
<li>Basic understanding of computer hardware, software installation, and troubleshooting.</li>
<li>Familiarity with Microsoft Windows OS, Office 365, and Active Directory.</li>
<li>Strong organizational and time management skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Ability to lift and move computer equipment (up to 50 lbs) and work in a physically active environment.</li>
<li>Additional Assignments May Include:</li>
<li>Assisting with conference room technology setup and maintenance.</li>
<li>Supporting remote users with hardware troubleshooting and shipping logistics.</li>
<li>Participating in IT onboarding for new hires when needed.</li>
<li>Contributing to knowledge base documentation and process improvement initiatives.</li>
</ul>
Work Environment:
On-site, office-based environment with frequent movement between workstations.
Occasional after-hours or weekend work may be required for hardware moves or system updates.
 Job Posted by ApplicantPro

Help Desk Technician I

<h3>Job Description</h3>
Job Description
About Us: TELCOM Systems LLC is a family-owned video, voice, and data provider serving multi-dwelling unit (MDU) communities and commercial properties across Virginia. As our portfolio expands, we're looking to expand our networking team with a new Customer Service Representative/ISP Network Representative. This role will work closely with our customer service team to ensure seamless service delivery.
Job Description: We are seeking a dedicated and skilled Help Desk Technicianto join our telecommunications team in Virginia Beach, VA. The ideal candidate will be responsible for customer support and troubleshooting telecommunications equipment and services. If you have a passion for technology and enjoy working in a dynamic environment, we want to hear from you!
This is an on-site only role. There are no remote or hybrid work options. 
Key Responsibilities:
<ul>
<li>Customer Support for telecommunications systems and equipment, including routers, switches, and fiber optics.</li>
<li>Communication Communicate clearly and effectively via telephone and electronically through email and subscriber management software with our customers and co-workers.</li>
<li>Perform troubleshooting and diagnostic procedures to resolve network and service issues promptly while interacting with customers.</li>
<li>Provide exceptional customer service by communicating effectively with customers and addressing their concerns, helping with their accounts and any billing challenges they may have.</li>
<li>Maintain accurate records of services performed, ensuring adherence to safety protocols and company policies.</li>
<li>Stay up to date with industry developments, technologies, and best practices to support continuous improvement.</li>
<li>Flexible Schedule: Be available to work some evenings and weekends as needed.</li>
<li>Work with upper management in any tasks that they assign</li>
<li>Adaptability: Adapt to the flexible nature of this position by managing both new and existing systems across various networking platforms and techniques, while effectively communicating with and understanding the demands of our customers.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent; technical degree or certification in telecommunications or a related field preferred. College degree a plus. </li>
<li>Previous experience in networking, telecommunications, Voice over IP systems, or related fields is a plus.</li>
<li>Strong technical aptitude and problem-solving skills.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Self-Motivation: Ability to learn new and existing systems, technologies, and distributions independently.</li>
</ul>
Drug-free workplace/EOE

<h3>Job Description</h3>
Job Description
Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity in Richmond, VA.
*This job has been posted by PeopleSharp on behalf of Bastionpoint Technology*
We’ll provide:&nbsp;
<ul>
<li>Generous benefits package including health insurance, PTO, and retirement plan&nbsp;</li>
<li>On-site gym, sauna, and gaming room&nbsp;</li>
<li>Predictable set schedule to help promote work/life balance&nbsp;&nbsp;</li>
<li>Weekly team meetings and get togethers&nbsp;</li>
<li>A collaborative environment that fosters career development and formal learning opportunities&nbsp;</li>
<li>Salary of $55-$65k based on experience</li>
</ul>
What you’ll do:&nbsp;
<ul>
<li>Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance&nbsp;</li>
<li>Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches</li>
<li>Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace</li>
<li>Manage and prioritize tickets, set client expectations, and deliver outstanding customer service</li>
<li>Accurately document client issues and solutions to enhance knowledge sharing and service efficiency</li>
</ul>
Skills You’ll Need:&nbsp;&nbsp;
<ul>
<li>3+ years of experience in a helpdesk or technical support role</li>
<li>Hands-on experience with SMB environments and ticketing systems</li>
<li>Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware</li>
<li>Experience with Active Directory, Exchange, and Hyper-V is a strong plus</li>
<li>Excellent communication skills, with the ability to assist both technical and non-technical users</li>
<li>A self-motivated, team-oriented mindset with a passion for problem-solving</li>
<li>A valid driver's license and reliable transportation for on-site client support</li>
</ul>
Ready to Apply?&nbsp;
<ul>
<li>Quick apply with your resume&nbsp; OR</li>
<li>Get a head start on the application process through our online portal here <a href="https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?u=1110981&amp;nbsp" target="_blank">https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?u=1110981&amp;nb…</a>;</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Work Location: 15234 South Harlem Avenue Orland Park, IL 60462 
 
Full Time; M-F
 
No nights, weekends, or observed holidays at this time!
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!
Benefits:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life Insurance</li>
<li>Pet Insurance</li>
<li>Health savings account</li>
<li>Paid sick time</li>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Profit sharing</li>
<li>Retirement plan</li>
</ul>
 
GENERAL SUMMARY
The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues
Requirements:
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Utilizes product information or solution database to research, analyze, and deliver solutions.</li>
<li>Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.</li>
<li>Documents incidents using help desk systems or tools.</li>
<li>Escalates problems to appropriate levels or teams to achieve issue resolution.</li>
<li>May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.</li>
<li>Fulfills all service level standards for response time and quality.</li>
<li>Record events and problems and their resolution in logs.</li>
<li>Pass on any feedback or suggestions by customers to the appropriate internal team.</li>
<li>Identify and suggest possible improvements on procedures.</li>
<li>Performs other position related duties as assigned.</li>
<li>Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>Microsoft certifications preferred.</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Tech savvy with working knowledge of office automation products, databases and remote control.</li>
<li>Good understanding of computer systems, mobile devices and other tech products.</li>
<li>Ability to diagnose and resolve basic technical issues.</li>
<li>Excellent communication skills.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Complies with HIPAA regulations for patient confidentiality.</li>
<li>Knowledge in healthcare systems operations such as EMR.</li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>High school diploma or equivalent required. BS in Computer Science or relevant field preferred.</li>
</ul>
EXPERIENCE REQUIREMENTS
<ul>
<li>1 year Help Desk experience preferred. Windows experience preferred.</li>
</ul>
REQUIRED TRAVEL
<ul>
<li>N/A</li>
</ul>
PHYSICAL DEMANDS
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom: up to 2%

<h3>Job Description</h3>
Job DescriptionJob Summary: Reporting to the Help Desk manager, the Help Desk Technician is the first point of contact for faculty, staff and students experiencing technical issues with their devices, software and network connectivity. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial troubleshooting and solution assistance primarily over the phone, email, chat, and occasionally in person. Supervisory Responsibilities: · None. Essential Job Duties: · Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk, providing Tier 1 support for issues in a timely and professional manner. · Troubleshoot and resolve Tier 1 issues, such as password resets and account management, and other issues supported by knowledgebase articles. · Follows established ITIL priority matrix to evaluate and prioritize service requests in alignment with department standards and escalate complex issues when necessary. · Creates accurate and detailed tickets based on every customer encounter. · Collaborates with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system. · Utilizes and adheres to knowledge base articles to resolve issues. Identifies and reports gaps and makes contributions to the knowledge with approval by the Director. Additional Responsibilities: · Provides effort troubleshooting, when possible, in assisting users’ issues with user owned technology. · Generate and review activity reports. · Other duties, as assigned. Required Skills/Abilities: · Ability to quickly diagnose and resolve technical issues. · Ability to effectively communicate technical concepts with a variety of customer user types. · Ability to understand and follow oral and written instructions and protocols. · Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client. · Ability to work with minimal supervision. · Ability to remotely in a dedicated, private, secure space with reliable internet access. · Working knowledge of help desk software, databases, and remote control · Strong interpersonal and customer service skills. · Strong problem-solving and critical-thinking skills. · Strong teamwork skills to help other technical support workers. · Flexibility to work a variety of shifts with minimal notice. · Willingness to learn new technologies and systems. · Willingness to learn and work in a team environment. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #3370 Company DescriptionThis company offers growth and a great group of people to work with. 
<h3>Company Description</h3>
This company offers growth and a great group of people to work with.

<h3>Job Description</h3>
Job Description
Many People... One Strong Community... Join Our Growing Team!
Mozaic is searching for an Information Systems Help Desk Technician to join our growing team of professionals!
Technician Responsibilities:
Maintain and troubleshoot computer hardware, applications, and peripheral equipment to support staff or contractors as needed. Collaborate with agency staff and contractors to develop more efficient workflows using agency-owned technology or applications. Provide level-one network troubleshooting to resolve equipment communication issues. Create, manage, and maintain agency or contractor accounts across systems such as Active Directory, Exchange, and other Information Systems-controlled platforms. Set up computers, peripherals, and other technology to equip new hires or current staff with the tools necessary for their roles. Research, recommend, and assist with implementing software and hardware upgrades, patches, and fixes. Conduct audits of agency computers, user accounts, file access, and compliance with HIPAA, NIST, CMMC, or other relevant standards. Stay informed about advancements in technology, security policies, applications, and other Information Systems topics to maintain expertise in the field.
Technician Qualifications:
A high school diploma with at least two years of experience providing hardware and software support to small-to-medium-sized companies is required. Proficiency with Windows operating systems, Microsoft Office Suite, and Microsoft Active Directory is essential, with knowledge of basic networking concepts or theory preferred. Experience working with computer hardware, laptops, printers, and other business technology is also preferred. The ideal candidate must demonstrate strong communication skills and the ability to work effectively within a team environment. A customer service-oriented approach is crucial, along with the ability to collaborate efficiently with teams outside the IT/IS department.
Our Benefits Include:
<ul>
<li>Medical, Dental and Vision Insurance</li>
<li>403(b) Retirement Plan with Employer Match</li>
<li>20 Paid Vacation Days and 8 Paid Holidays</li>
<li>Work Today, Get Paid Today</li>
<li>Eligibility for Student Loan Forgiveness Program &amp; Tuition Reimbursement</li>
<li>Flexible Spending Accounts - Medical &amp; Dependent Care</li>
<li>Pet Insurance</li>
<li>Pre-Paid Legal Services</li>
<li>Employee Assistance Program &amp; Wellness Incentives</li>
<li>Paid Comprehensive Training and Certification Programs</li>
</ul>
Schedule: Full Time - Monday-Friday 8am-4pm
Hours Per Week: 37.5 hours
Pay Range: $20.00 - $23.00 
Locations: Waterloo, Penn Yan, Auburn
 
Why Choose Mozaic?
Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 individuals with disabilities in our area.
 
Follow us on Facebook: (3) Mozaic | Facebook
Instagram:

<h3>Job Description</h3>
Job Description
We are seeking a Help Desk Technician to join our team!&nbsp;You will resolve computer-related issues for clients.&nbsp;
Responsibilities:
<ul>
<li>Provide technical assistance with computer hardware and software</li>
<li>Resolve issues for clients via phone, in person, or&nbsp;electronically</li>
<li>Recommend hardware and software improvements</li>
<li>Track customer issues and resolutions</li>
</ul>
Qualifications:
<ul>
<li>Preferred but not required: Previous experience in IT, customer service, or other related fields.</li>
<li>Clean driving record</li>
<li>Ability to lift and or move various computer equipment up to 50 lbs.</li>
<li>Ability to build rapport with clients</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Positive and professional demeanor</li>
</ul>
Company DescriptionAtech MSP is a locally owned and operated Managed IT Services Provider based in California’s Central Valley. With over 15 years of experience, we help businesses of all sizes stay secure, efficient, and connected through proactive IT support, cybersecurity, cloud solutions, and 24/7 help desk services. We’re proud to support industries like construction, trucking, legal, real estate, and more by delivering reliable, forward-thinking technology solutions with a personal touch. 
<h3>Company Description</h3>
Atech MSP is a locally owned and operated Managed IT Services Provider based in California’s Central Valley. With over 15 years of experience, we help businesses of all sizes stay secure, efficient, and connected through proactive IT support, cybersecurity, cloud solutions, and 24/7 help desk services. We’re proud to support industries like construction, trucking, legal, real estate, and more by delivering reliable, forward-thinking technology solutions with a personal touch.

<h3>Job Description</h3>
Job DescriptionHelp Desk Technician Hybrid · DTC, Denver Colorado&nbsp; Project Resources Group is currently looking for a Help Desk Technician in Denver, CO. The candidate will be responsible for providing remote and onsite IT support to internal employees and systems.What You’ll Do&nbsp;
<ul>
<li>Manage IT inventory for all devices assigned to your location</li>
<li>Image computers and install applications as needed.</li>
<li>Troubleshoot software and hardware issues for remote and in office users</li>
<li>Respond to IT support tickets in a timely manner.</li>
<li>Monitor network operations and work with network engineer to resolve any outages or issues</li>
<li>Onboard new hires and off board terminated employees.</li>
<li>Attend scheduled IT meetings to discuss any outstanding IT issues</li>
<li>Work with onsite leadership to ensure all department needs are addressed</li>
<li>Travel to local offices as scheduled or needed to resolve any IT related issues</li>
<li>Denver Tech Center – Once a Week</li>
<li>Ft Collins Co – Once a month </li>
</ul>
Qualifications &nbsp;
<ul>
<li>Minimum 2 years of relevant experience in a customer-focused position supporting enterprise IT hardware and systems.</li>
<li>Must be able to successfully multitask a wide variety of tasks: support tickets, onboarding and offboarding employees, and imaging devices.</li>
<li>Basic network troubleshooting knowledge, Cisco Meraki preferred. </li>
<li>Must be able to display time management skills to ensure work is completed in a timely manner.</li>
<li>Experience with multiple operating systems including Windows and Mac OS, Android, and IOS.</li>
</ul>
 Our commitment to you&nbsp;&nbsp;
<ul>
<li>$33-35/hr&nbsp;</li>
<li>Mileage reimbursement for vehicle use&nbsp;&nbsp;</li>
<li>Health benefits include medical, dental &amp; vision for you and your dependents on the first of the month following your start date&nbsp;&nbsp;</li>
<li>Health benefits include medical, dental &amp; vision for you and your dependents on the first of the month following your start date&nbsp;</li>
<li>Company-paid Short-term Disability benefits after one year of service&nbsp;</li>
<li>401(k) Plan on the first of the month following your start date with a safe-harbor match after one year of service&nbsp;</li>
<li>Supplemental Life Insurance is offered for you and your dependents&nbsp;</li>
<li>ClassPass shared cost membership is offered to each employee&nbsp;</li>
<li>Paid time off, holiday pay, and a floating holiday to enjoy time with your friends and family.&nbsp;</li>
</ul>
Are you interested in applying?&nbsp;&nbsp;Click the "Apply for this position" button and complete the short form. We will review the applications and email candidates who qualify to set up a first-round interview.&nbsp;&nbsp;Project Resources Group is an equal-opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations may enable individuals with disabilities to perform essential functions.&nbsp;&nbsp;

1,756 help-desk-technician Jobs