<h3>Job Description</h3>
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
Monday thru Friday, alternating Saturdays, with Sunday and a day off through the week when Saturday is worked
<ul>
<li>
Competitive weekly base pay starting at $22.75/hour.
</li>
<li>
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
</li>
<li>
Up to $5,250 annually in tuition reimbursement.
</li>
<li>
Paid training and all the tools and resources you'll need to be successful.
</li>
<li>
View all our health, wealth and life offerings at <a href="http://www.safelitebenefits.com" target="_blank">www.safelitebenefits.com</a>.
</li>
</ul>
What You’ll Do
<ul>
<li>
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
</li>
<li>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
</li>
<li>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
</li>
<li>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
</li>
<li>
Review orders from the national contact center and manage dealer part orders and special accounts.
</li>
<li>
All other duties as assigned.
</li>
</ul>
What You’ll Need
<ul>
<li>
High School Diploma/GED/Equivalent required.
</li>
<li>
Experience: 1-3 years telephone operations or business administration experience required.
</li>
<li>
Ability to provide world class customer service in a changing, fast-paced operation.
</li>
<li>
Present a professional appearance and wear personal protective equipment.
</li>
<li>
Ability to travel up to 10%.
</li>
</ul>
#LI-RW1
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers <a href="http://safelite.com/Careers" target="_blank">http://safelite.com/Careers</a>
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Customer Advocate

<h3>Job Description</h3>
Job Description
Key Responsibilities
· Serve as the primary liaison for clients throughout the build lifecycle — from production kickoff through delivery and post-build follow-up.
· Translate shop progress and production milestones into client-friendly updates, photos, and status reports.
· Monitor and communicate schedule changes, part delays, and key approvals in real time, ensuring proactive customer communication.
· Work directly with the Director of Operations to align customer expectations with actual shop movement and production capacity.
· Collaborate with internal teams (Fabrication, Paint, Assembly, and Project Management) to anticipate issues and provide quick, informed resolutions.
· Track and document all client interactions, updates, and approvals within the CRM/project management system.
· Support internal and external media opportunities (photo shoots, video updates, delivery celebrations) as part of the Fat Fender customer experience.
---
Qualifications
· 3+ years of experience in project coordination, customer experience, or client relations, ideally within a production, design-build, or automotive environment.
· Strong communication and relationship-building skills with a professional, empathetic demeanor.
· Comfortable working in a fast-paced, detail-driven environment where priorities can shift daily.
· Proven ability to interpret and translate technical information from shop teams into clear, digestible updates for clients.
· Proficiency with project management or CRM software tools (e.g., HubSpot, ClickUp, etc.).
· A genuine passion for automotive craftsmanship and delivering an elite customer experience.
---

<h3>Job Description</h3>
Job Description
Position Summary: The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service.
Hours of Operation:
<ul>
<li>Monday – Friday: 7:00 am – 4:00 pm CST (Your working hours must fall within these hours)</li>
</ul>
 Principal Duties &amp; Responsibilities:
<ul>
<li>Customer Support:</li>
<ul>
<li>Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate)</li>
<li>Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate)</li>
<li>Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced)</li>
</ul>
<li>Proactive Issue Management:</li>
<ul>
<li>Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate)</li>
<li>Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate)</li>
</ul>
<li>Compliance &amp; Professionalism:</li>
<ul>
<li>Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced)</li>
<li>Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced)</li>
</ul>
</ul>
Requirements
Knowledge, Skills, and Abilities Required:
<ul>
<li>Customer Service &amp; Problem Solving:</li>
<ul>
<li>Demonstrated success in customer service, particularly in problem resolution and asking detailed, probing questions. (Advanced)</li>
<li>Ability to balance multitasking and customer focus, maintaining responsiveness and professionalism under pressure. (Intermediate)</li>
</ul>
<li>Technology Proficiency:</li>
<ul>
<li>Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)</li>
<li>Competence in documenting interactions, resolutions, and data for efficient customer follow-up and analysis. (Intermediate)</li>
</ul>
<li>Communication &amp; Empathy:</li>
<ul>
<li>Strong written and verbal communication skills, with the ability to handle sensitive situations with empathy. (Advanced)</li>
<li>Attentiveness to customer needs and an ability to anticipate and proactively address potential questions. (Advanced)</li>
</ul>
</ul>
Credentials &amp; Experience:
<ul>
<li>Associate’s degree or four years of experience in a customer support or service role required.</li>
<li>Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact center environment.</li>
<li>Prior healthcare, benefits administration, or insurance industry experience preferred.</li>
<li>Bilingual capabilities are a plus.</li>
</ul>
Benefits
NOTE: Starting pay for this position is $17.50/HR. BENEFITS
<ul>
<li> Medical Insurance</li>
<li> Vision Insurance</li>
<li> Dental Insurance</li>
<li> 401(k) Matching</li>
<li> Flexible Spending Accounts</li>
<li> Health Savings Accounts</li>
<li> Disability &amp; Life Insurance</li>
<li> Employee Assistance Program</li>
<li> LegalShield</li>
<li> ID Shield</li>
<li> Commuter Reimbursement Plan</li>
<li> Tuition Reimbursement</li>
<li> Bonus Pay</li>
</ul>
ADDITIONAL BENEFITS INCLUDE:
<ul>
<li> Wellable membership</li>
<li> Telescope Health (telehealth) through Accresa</li>
<li> Intellect (mental health) application</li>
<li> Employee engagement activities, including voluntary events, raffles, book club, and more!</li>
</ul>

<h3>Job Description</h3>
Job Description
Brighton Solutions is seeking a Customer Advocate to join a professional Customer Care Team located near Tinley Park. In this role, the Customer Advocate is will be involved with supporting business customer enquiries via incoming phone calls, emails, and chat messages. This is a fully onsite role.
In this critical role, you will be the first point of contact for most customer interactions, providing information and service across the product portfolio. 
We are seeking an individual that is capable of providing exceptional customer service and care.
Key to performing this role successfully, we would like to see broad experience that should include: 
<ul>
<li>Bachelors degree (BA or BS) highly preferred, although several years of related experience in a professional work environment will be considered.</li>
<li>Minimum two years customer service experience in a formal, high-paced customer service setting.</li>
<li>Exceptional telephone etiquette, conflict management, and de-escalation skills required for such environment.</li>
<li>Strong teamwork</li>
<li>Must possess sound experience with Microsoft products, including MS Excel, and be able to manage multiple systems at a given time.</li>
<li>Ability to adapt quickly to changing policies, procedures, and customer expectations.</li>
<li>Excellent English written and oral communication skills with the ability to communicate at all levels of the business. </li>
<li>Effective communication skills for both oral and written communications (phone, chat and email responses).</li>
</ul>
Brighton offers employees excellent benefits including medical, dental, life insurance, PTO and a 401k.

<h3>Job Description</h3>
Job Description
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? 
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
<ul>
<li>Pay Range: $19-$21 hourly</li>
<li>Starting Pay: $19/hr</li>
<li>At 3 Months: $19.50/hr</li>
<li>At 6 Months: $20/hr</li>
</ul>
In your first year, you can progress from $19/hr to $21/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. 
Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: 
<ul>
<li>Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons</li>
<li>Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.</li>
<li>Health &amp; Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.</li>
<li>Time Off &amp; Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) </li>
<li>Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!</li>
<li>Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!</li>
<li>Professional Development: Extensive internal growth and professional development opportunities</li>
<li>And more!</li>
</ul>
About the Role: 
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
<ul>
<li>Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)</li>
<li>Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive</li>
<li>Complete customer paperwork and include thorough notes in our customer tracking system</li>
<li>Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.</li>
</ul>
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
*California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
<ul>
<li>Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).</li>
<li>Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)</li>
<li>Must be able to read, write, speak and understand English</li>
<li>Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat</li>
<li>Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.</li>
<li>Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions</li>
</ul>
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."

Customer Delivery Advocate

<h3>Job Description</h3>
Requisition Number: 27359 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 11/21/25. Location: Rocklin, CA Work Schedule: Hybrid - 3 days in office Posting Job Summary: The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner. Key Characteristics: 
<ul>
<li>Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.</li>
<li>Must have strong and clear communication skills with an ability to use positive language and listen attentively. </li>
<li>Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer's needs. </li>
<li>Works with high accuracy and manages time efficiently. </li>
</ul>
 Duties and Responsibilities: 
<ul>
<li>Respond to and process all customer calls in a prompt and professional manner. </li>
<li>Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification. </li>
<li>Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding. </li>
<li>Acknowledge and resolve customer concerns; promptly escalate complaints when needed. </li>
<li>Process orders, forms, applications, requests, and payments accurately. </li>
<li>Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs. </li>
<li>Attend and collaboratively participate in staff meetings and training sessions. </li>
</ul>
 Knowledge, Skills and Abilities: 
<ul>
<li>Ability to work independently and within contact center teams. </li>
<li>Good problem-solving skills and asks for guidance when needed.</li>
<li>Good judgment and independent decision making within assigned authority levels.</li>
<li>Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally. </li>
<li>Effectively communicates in English - verbal and written. </li>
<li>Efficient and accurate use of systems and tools with a strong ability to multi-tasking.</li>
</ul>
 Education and Experience Required: 
<ul>
<li>High School Diploma or Equivalent. </li>
<li>One to two years customer service experience; in a contact center preferred. </li>
<li>Demonstrated understanding of computer-based tools and programs. </li>
</ul>
 Working Conditions: 
<ul>
<li>Work occurs inside a contact center - potential for 24/7/365 day operations in future.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work. </li>
</ul>
 AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The hourly pay for this position is $21.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Customer Experience Advocate I

<h3>Job Description</h3>
Requisition Number: 26946 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 11/17/25. Posting Job Summary: The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner. Key Characteristics: 
<ul>
<li>Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.</li>
<li>Must have strong and clear communication skills with an ability to use positive language and listen attentively. </li>
<li>Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer's needs. </li>
<li>Works with high accuracy and manages time efficiently. </li>
</ul>
 Duties and Responsibilities: 
<ul>
<li>Respond to and process all customer calls in a prompt and professional manner. </li>
<li>Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification. </li>
<li>Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding. </li>
<li>Acknowledge and resolve customer concerns; promptly escalate complaints when needed. </li>
<li>Process orders, forms, applications, requests, and payments accurately. </li>
<li>Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs. </li>
<li>Attend and collaboratively participate in staff meetings and training sessions. </li>
</ul>
 Knowledge, Skills and Abilities: 
<ul>
<li>Ability to work independently and within contact center teams. </li>
<li>Good problem-solving skills and asks for guidance when needed.</li>
<li>Good judgment and independent decision making within assigned authority levels.</li>
<li>Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally. </li>
<li>Effectively communicates in English - verbal and written. </li>
<li>Efficient and accurate use of systems and tools with a strong ability to multi-tasking.</li>
</ul>
 Education and Experience Required: 
<ul>
<li>High School Diploma or Equivalent. </li>
<li>One to two years customer service experience; in a contact center preferred. </li>
<li>Demonstrated understanding of computer-based tools and programs. </li>
</ul>
 Working Conditions: 
<ul>
<li>Work occurs inside a contact center - potential for 24/7/365 day operations in future.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work. </li>
</ul>
 AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The hourly pay for this position is $21, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

<h3>Job Description</h3>
Job Title: Customer Experience Advocate \nLocations: Pittsburgh, PA | Raleigh, NC | Phoenix, AZ | Orlando, FL
\n\n
Overview: \nWe are seeking a dedicated Customer Experience Advocate to join our inbound call team. This role is ideal for someone who is passionate about supporting patients and healthcare providers, excels in communication, and thrives in a fast-paced, service-oriented environment. You’ll play a key role in ensuring customer satisfaction through thoughtful problem-solving and efficient service delivery.
\n\n
Key Responsibilities:
\n\n
<ul>\n\t
<li>Answer inbound calls promptly and professionally, aiming for one-call resolution.\n\t</li>
<li>Serve as the primary point of contact for inquiries and escalations.\n\t</li>
<li>Support patients, healthcare provider offices, and field teams with benefit verification, savings program access, specialty pharmacy triage, and shipment setup.\n\t</li>
<li>Assist customers with product and service inquiries.\n\t</li>
<li>Resolve complaints and provide appropriate solutions.\n\t</li>
<li>Accurately document customer interactions in the system.\n\t</li>
<li>Maintain a thorough understanding of product offerings.\n\t</li>
<li>Adhere to company policies while delivering high-quality service.\n\t</li>
<li>Collaborate with team members to enhance the customer experience.\n\t</li>
<li>Meet or exceed performance metrics such as response time and satisfaction scores.\n\t</li>
<li>Provide feedback and suggest improvements to service delivery.\n\t</li>
<li>Escalate complex issues to management when necessary.\n</li>
</ul>
\n\n
Required Qualifications:
\n\n
<ul>\n\t
<li>High school diploma or equivalent.\n\t</li>
<li>Minimum of 2 years’ experience in a healthcare setting with a focus on customer service.\n\t</li>
<li>Excellent communication and interpersonal skills.\n\t</li>
<li>Strong problem-solving abilities and adaptability.\n\t</li>
<li>Ability to work across multiple systems simultaneously.\n\t</li>
<li>Proficiency in customer service software and databases.\n\t</li>
<li>Comfortable working in a fast-paced environment.\n\t</li>
<li>Availability to work shifts between 8am – 8pm EST.\n</li>
</ul>
\n\n
Preferred Qualifications:
\n\n
<ul>\n\t
<li>Experience reading from a phone script.\n\t</li>
<li>Familiarity with HIPAA and healthcare compliance standards.\n</li>
</ul>
 \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. 
Opportunity is calling.
 Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.\n\t\t\t \n\t\t\t \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
About Kelly
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Customer Experience Advocate

<h3>Job Description</h3>
Job Description
Are you self-motivated, intellectually curious, enjoy new challenges and have strong relationship building skills?
Are you looking for an opportunity to gain valuable business experience and grow your career in the sales field?
If so, please continue to read further!
We are looking, for high-energy, proactive Customer Advocate to be an agent for customer satisfaction and retention to work in our Tampa office. 
IMAGINiT Technologies, a division of Rand Worldwide, is a leading provider of Autodesk design and engineering solutions. IMAGINiT provides CAD software and technology expertise to companies across North America. You will have a great team standing behind you, but you will need to bring motivation, persistence, and a sincere desire to help customers reach their business goals.
Job Description
Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
<ul>
<li>Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.</li>
<li>Assessing internal processes and proposing improvements that directly affect customer retention.</li>
<li>Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.</li>
<li>Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.</li>
<li>Provide customers with usage data analytics to optimize their digital solutions.</li>
<li>Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in communications, marketing, or related field preferred or comparable experience</li>
<li>2 years of experience in CUSTOMER RELATIONS role</li>
<li>Strong technical acumen</li>
<li>Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.</li>
<li>Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to work at a high level with multi-tasking.</li>
<li>Strong presentation skills</li>
<li>Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.</li>
</ul>
Compensation
<ul>
<li>Base Salary between $45,000 USD - $55,000 USD + bonus </li>
</ul>
Benefits
<ul>
<li>Health, Dental, and Vision</li>
<li>Flexible Spending Accounts</li>
<li>Short &amp; Long-Term Disability</li>
<li>Wellness Programs</li>
<li>Paid Holidays</li>
<li>Vacation and Sick Leave</li>
<li>401(k) with company match</li>
<li>Tuition Reimbursement</li>
<li>Service Awards</li>
<li>Employee Referral Bonus Program</li>
<li>Full Time-Monday-Friday Work Schedule</li>
</ul>
Visit us at <a href="http://www.rand.com" target="_blank">http://www.rand.com</a> for more information. We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. 
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in US for any employer without company sponsorship.

<h3>Job Description</h3>
Job Description
Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Advocate II, in Columbia, SC. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be. Snapshot: &nbsp;
Pay Rate: $15.50/HR
Fully onsite
Training: 11 weeks from 8AM-4:30PM
Must be comfortable working an 8-hour shift between 8AM-8PM, with the most common shift being from 9:30AM-6PM.
No time off allowed from January 12th-May 16th, 2026
Temporary-to-hire opportunity
 Why you should apply to be Customer Service Advocate II: • Enjoy a competitive pay rate of $15.50 per hour with opportunities for growth. • Work in a supportive and professional office environment that values customer relations. • Gain valuable experience in the healthcare industry with a reputable organization. • Benefit from comprehensive training and development opportunities to enhance your skills. What’s a typical day as Customer Service Advocate II? You’ll be: • Providing prompt, accurate, thorough, and courteous responses to all customer inquiries, ensuring effective customer relations through various communication channels. • Initiating or processing adjustments and performing research to resolve inquiries, coordinating with other departments as necessary. • Maintaining accurate records of customer interactions and providing feedback to management regarding customer needs and complaints. This job might be an outstanding fit if you: • Have a High School Diploma or equivalent, with at least 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience. • Possess excellent verbal and written communication skills, with strong human relations and organizational abilities. • Are able to handle high-stress situations and maintain discretion with confidential information.
• Strong data entry and MS Office skills
 What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Service Advocate II today!
Company DescriptionA career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next. 
<h3>Company Description</h3>
A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.

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