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Pharmacy Services Specialist (Clinical Programs - Stars) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Pharmacy Services Specialist (Clinical Programs - Stars) and help shape the future of healthcare where you'll be an integral part of our Pharmacy Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework. 
<ul>
<li> If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. </li>
</ul>
 You will utilize specialized pharmacy knowledge and expertise to assist participating pharmacies, members, providers, CalOptima Health departments, health networks and other entities in assuring the efficient, timely and effective provision of pharmaceutical products and services to CalOptima Health members. You will interact with other department staff throughout the organization, as well as external contacts daily. You will be responsible for ongoing public contacts including, but are not limited to, members, individual pharmacies, member advocates, family members, health networks, Public Guardian's Office, Regional Center and other agencies. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Conducts outbound calls to members, pharmacies, and providers in an effort to improve Star measure performance for medication adherence and other Star programs as needed.</li>
<li>Using a pharmacy computer program, retrieves drug-specific technical data and information necessary for the completion of departmental and interdepartmental pharmacy-related functions and operations.</li>
<li>Assists with resolution of provider and member pharmacy issues requiring specialized technical and professional knowledge and expertise, including pharmacy authorizations.</li>
<li>Supports the department with claims disputes between providing pharmacies, the pharmacy claims administrator, CalOptima Health Claims Department and other entities as necessary.</li>
<li>Interprets and articulates Pharmacy Management program policies and procedures to pharmacy providers, other providers, other CalOptima Health staff, external agencies and others as required.</li>
<li>Assists in the processing of pharmaceutical prior authorization and appeals requests as per the CalOptima Health Prior Authorization Guidelines as needed.</li>
<li>Establishes and maintains key contacts both internally and externally to assure appropriate coordination and provision of pharmacy services to CalOptima Health Members.</li>
<li>Accepts referrals from Member Services and work in conjunction with employees from this department to resolve all pharmacy-related member complaints, including those related to the pharmacy authorization process.</li>
<li>Assists pharmacies and health plans in resolving member-specific pharmacy services access issues, removing barriers to access to pharmaceutical services.</li>
<li>Identifies pharmacy-related resources and recommend new procedures, processes or activities that help assure the efficient provision of pharmacy services to members. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Maintains documentation of the Stars adherence program and other Stars program outreach according to the internal guidelines. </li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High School diploma or equivalent PLUS 1 year of experience as a pharmacy technician required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Associate degree in a health-related field. </li>
<li>Pharmacy Technician Certification Board (PTCB). </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese). </li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>A current, valid, unrestricted California Pharmacy Technician license required.</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 301 - $47,840 - $64,584 ($23.00 - $31.0500). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6827274&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is January 13, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6827274" target="_blank">https://jobs.caloptima.org/jobs/pharmacy-services-specialist-clinical-programs-stars-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-a4c910d8a384f94e85311a8402a7ab2c

Pharmacy Services Specialist (Clinical Programs - Stars)

<h3>Job Description</h3>
Job Description
Job Description-Customer Advocate

G and F Precision Molding Inc., Fiskdale, MA, is growing! We are agile, innovative, customer-centric, and our goal is to provide specialized, creative solutions and a commitment to ongoing service and quality. G&amp;F Precision is unique; our core business is life science including medical devices and pharmaceuticals. We provide custom solutions to universal manufacturing needs. We have the experience, ability, and drive to tackle challenging projects from concept to execution.
Our work environment includes:
<ul>
<li>Growth opportunities</li>
<li>Safe work environment</li>
</ul>
We're seeking a dedicated Customer Advocate to join our team. The ideal candidate will have experience in the Customer Advocate role and will be responsible for Customer Service and Order Entry, serving as the primary point of contact for our clients, ensuring their needs are met with efficiency and professionalism. This position reports directly to the Customer Relations Manager. Occasional travel to our Danvers, MA location is required.
Job Type: Full-time Salary: $65,000 - $75,000 per year
Essential Functions and Duties
<ul>
<li>Processes customer orders in a timely manner</li>
<li>Delivers customer confirmations on outside platforms or portals per customer request</li>
<li>Handles all customer communications in a professional &amp; timely manner</li>
<li>Manages client inquiries, coordinating with internal teams, and maintaining high levels of customer satisfaction</li>
<li>Builds and maintains strong customer relationships</li>
<li>Proactively engages with customers</li>
<li>Tracks and follows up on customer requests to assure customer satisfaction is achieved</li>
<li>Receives and complies with verbal and written directions</li>
<li>Performs and/or produces all work and/or product in conformance with G&amp;F quality management system</li>
<li>Complies with all G&amp;F Safety Rules, Policies and Procedures</li>
<li>Performs additional duties and functions of a related nature as assigned without notice</li>
</ul>
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Dependent care account</li>
<li>Employee assistance program</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Health reimbursement account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Pet Insurance</li>
<li>Professional development assistance</li>
<li>Tuition reimbursement</li>
<li>Vision insurance</li>
</ul>
 Schedule:
<ul>
<li>Day shift, generally 8a-5p</li>
<li>Monday to Friday</li>
</ul>
 Ability to commute/relocate:
<ul>
<li>Fiskdale, MA 01518: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
Experience:
<ul>
<li>2-year degree or equivalent</li>
<li>Minimum of 3 years of experience in a customer-service function in a manufacturing environment</li>
<li>2-5 years of experience in customer-facing environment</li>
<li>Ability to work independently and as part of a team</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
<ul>
<li>2-5 years’ experience in utilizing inventory systems in an ERP system environment along with proficiency in Microsoft Word, Excel and Outlook</li>
</ul>
Language:
<ul>
<li>English (Required)</li>
</ul>
Work Location: One location

Customer Advocate

<h3>Job Description</h3>
Job Description
Title: Customer Service Advocate
Location: Lake Zurich
Employment Type: Full-Time
About Us
Founded in 1996, Medical Murray is a privately owned medical device company specializing in the development, testing, and manufacturing of finished devices, components, and subassemblies. We partner with clients ranging from innovative startups to the world’s largest OEMs. Our expertise includes permanent implants, delivery systems, and complex catheters for vascular, gastrointestinal, urologic, and other interventional markets.
Our culture is driven by five core values: Integrity First, People Matter, First-Class Service, Inspired Innovation, and Community Service. These principles guide our work, our relationships, and our commitment to improving patient outcomes worldwide.
Benefits Summary
We offer a competitive compensation and benefits package, including medical (BCBS) and dental coverage, company-paid vision and life insurance, short- and long-term disability, HSA-eligible plans, a 401(k) Safe Harbor retirement plan, 18 days of PTO, TeleDoc access, identity protection, tuition reimbursement, voluntary life insurance, and paid time off for community volunteering.
Overview 
Be the voice of the customer—and the bridge to production. We are seeking a Customer Service Advocate who thrives in a fast-paced, customer-focused environment and enjoys collaborating with operations to deliver on commitments. In this role, you’ll support sales order entry and customer communications while helping ensure customer requirements for quality, accuracy, and on-time delivery are met.
You’ll play a critical role in building strong customer relationships, managing orders in the ERP system, and partnering with internal teams to turn customer needs into successful production outcomes.
 
What You’ll Do
<ul>
<li>Support and comply with the Quality Management System, including all applicable SOPs within the Training Matrix.</li>
<li>Serve as a primary point of contact for customers via phone, email, and in person.</li>
<li>Respond promptly, professionally, and accurately to customer inquiries and requests.</li>
<li>Identify and assess customer needs to deliver timely, effective solutions and ensure satisfaction.</li>
<li>Build and maintain strong, trusted relationships with customer accounts through open and proactive communication.</li>
<li>Process customer orders and requests accurately in the ERP system in accordance with established procedures.</li>
<li>Ensure Customer Requirement Reviews are completed and provide formal order acknowledgments to customers.</li>
<li>Coordinate with operations and production teams to obtain accurate delivery dates and communicate them to customers.</li>
<li>Release work orders to production in support of internal and external customer orders.</li>
<li>Handle customer complaints or dissatisfaction with professionalism; resolve issues or escalate appropriately and follow through to closure.</li>
<li>Maintain detailed and accurate records of customer interactions, transactions, and documentation.</li>
<li>Answer incoming calls and route inquiries as needed to meet internal and external expectations.</li>
<li>Support other administrative or customer-related activities as required.</li>
</ul>
 
What You’ll Bring
<ul>
<li>1–2 years of experience in a customer-facing role, preferably in a business-to-business or manufacturing environment.</li>
<li>High School Diploma or equivalent required.</li>
<li>Experience with ERP systems for order entry; experience creating or maintaining BOMs is a plus.</li>
<li>Proficiency in Microsoft Office Suite.</li>
<li>Strong listening skills with the ability to understand and clarify customer needs.</li>
<li>High attention to detail and accuracy in all work performed.</li>
<li>Strong analytical and problem-solving skills with a flexible, adaptable working style.</li>
<li>Excellent written, verbal, and interpersonal communication skills with a positive, “can-do” attitude.</li>
<li>Reliable, punctual, and committed to delivering high-quality work.</li>
<li>Ability to manage multiple tasks and priorities on a daily, weekly, or monthly basis.</li>
</ul>

Equal Opportunity Employer
Medical Murray is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Customer Service, Advocate

<h3>Job Description</h3>
Job Description
Urgently hiring remote Customer Service Advocates for a 1/26/26 start date!
The starting rate for this role is $19.25 per hour
Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET).
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.
The Job
Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership
guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.
Essential Job Duties &amp; Responsibilities
<ul>
<li>Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace</li>
<li>Troubleshooting and resolving issues</li>
<li>Working with a high sense of urgency with all medical service providers and program members</li>
<li>Showing compassion and understanding to customers in need</li>
<li>Meeting monthly service objectives as outlined by management</li>
<li>Embracing any additional training, development, or special assignments with optimism</li>
<li>Adhering to company rules and policies</li>
<li>Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others</li>
<li>Offering prayer to all members and providers at every appropriate opportunity</li>
<li>Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs</li>
<li>All other duties as assigned</li>
</ul>
Essential Skills &amp; Abilities
<ul>
<li>Oral and written communication expertise</li>
<li>Typing speed of 30 wpm or more</li>
<li>Reading and interpreting documents</li>
<li>Strong multi-tasking</li>
<li>Critical thinking and problem solving</li>
<li>Applying understanding to carry out instruction furnished in written, oral, or diagram form</li>
<li>Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom</li>
<li>Familiarity working with two computer monitors</li>
<li>Strong knowledge of computer hardware and software</li>
<li>Maintaining strict adherence to scheduled tasks</li>
<li>Staying connected in a remote environment using multiple communications channels</li>
<li>Utilizing a database system including how to update fields</li>
</ul>
Core Competencies/Demonstrable Behaviors
<ul>
<li>Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.</li>
<li>Customer Focus - Build strong customer relationships and deliver customer-centric solutions.</li>
<li>Ensures Accountability - Holding self and others accountable to meet commitments.</li>
<li>Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.</li>
<li>Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.</li>
</ul>
Education and/or Experience
<ul>
<li>High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required</li>
<li>Two years high volume contact center experience preferred</li>
<li>Experience in healthcare, insurance or medical billing preferred</li>
</ul>
Supervisory Responsibilities
<ul>
<li>This job has no supervisory responsibilities</li>
</ul>
Incentives &amp; Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
<ul>
<li>100% paid Medical for employees/99% for family</li>
<li>Generous employer Health Savings Account (HSA) contributions</li>
<li>Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance</li>
<li>6 weeks of paid parental leave (for both mom and dad)</li>
<li>Dental - two plans to choose from</li>
<li>Vision</li>
<li>Short-term Disability</li>
<li>Accident, Critical Illness, Hospital Indemnity</li>
<li>401(k) – up to 4% match on ROTH or Traditional contributions</li>
<li>Generous paid-time off and 11 paid holidays</li>
<li>Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo</li>
<li>Employee Assistance Program including no cost, in-person mental health visits and employee discounts</li>
<li>Monetary Anniversary Awards Program</li>
<li>Monetary Birthday Awards</li>
</ul>
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.
Company DescriptionA program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are: GOD-HONORING healthcare AFFORDABLE choice ACCEPTABLE under the law In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted. 
<h3>Company Description</h3>
A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:\r\n\r\nGOD-HONORING healthcare\r\nAFFORDABLE choice\r\nACCEPTABLE under the law \r\n\r\nIn 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.

Customer Service Advocate

<h3>Job Description</h3>
Job Description
Bilingual- English and Spanish required
Position Summary:
Responsible for communicating with physicians and patients regarding plan benefits and eligibility. This position emphasizes member education, customer service and front-line problem solving. 
 
Essential Duties and Responsibilities:
<ol>
<li>Thoroughly understands the managed care philosophy and the company’s products. </li>
<li>Receives and responds to member and provider phone calls/inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.</li>
<li>Receives, records, and resolves member complaints and problems. </li>
<li>Answers calls in a pleasant and courteous manner within 30 seconds. </li>
<li>Routinely accesses member information via multiple computer systems. </li>
<li>Accurately documents member and provider contacts on the computer system. </li>
<li>Responsible for ensuring that members receive accurate and complete information. </li>
<li>Communicates effectively and professionally with members, providers, and state agencies. </li>
<li>Screens telephone calls and directs to the appropriate area or person as necessary. </li>
<li>Acts as a liaison between members, physicians, and health plan. </li>
<li>Researches member concerns and attempts to resolve issue during call. </li>
<li>Works in coordination with other departments concerning member and provider issues. </li>
<li>Prepares documentation and reports for review by the Customer Services Director and Supervisor. </li>
<li>Maintains confidentiality per HIPAA guidelines.</li>
</ol>
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
 
Qualifications: 
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>Two to four years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Knowledge of word processing software, spreadsheet software, internet software</li>
<li>Epic software (preferred)</li>
</ul>
 
Skills and Abilities:
<ul>
<li>Verbal and written communication skills.</li>
<li>Ability to work independently.</li>
<li>Ability to meet deadlines.</li>
<li>Ability to maintain a good rapport and cooperative working relationship with team.</li>
</ul>
 
Work Schedule:
 Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs.
Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds.
Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion.
 
Background Screening Notice: In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.
The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.
Additional information is available at: ???? h<a href="https://info.flclearinghouse.com" target="_blank">https://info.flclearinghouse.com</a>

Customer Experience Advocate

<h3>Job Description</h3>
Job DescriptionMake a meaningful impact in healthcare while growing your career.&nbsp;Daniels Health is seeking a&nbsp;Customer Service Advocate&nbsp;to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more about our Customer Service team here: <a href="https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health" target="_blank">https://www.danielshealth.com/knowledge-center/life-customer-service-re…</a> About Daniels HealthWe’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.What You’ll Do:
<ul>
<li>Support all customer service and administrative functions&nbsp;related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance</li>
<li>Serve as the first point of contact for hospitals and healthcare facilities via phone and email </li>
<li>Investigate and resolve customer requests and complaints using Salesforce </li>
<li>Coordinate with production and transport teams to ensure timely deliveries </li>
<li>Create and distribute manifests, tracking forms, and process documents </li>
<li>Support daily routing logistics and inventory coordination </li>
<li>Collaborate across departments to manage account changes and generate reports </li>
<li>Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience</li>
</ul>
Must-Have Qualifications:
<ul>
<li>2+ years of customer service or administrative experience </li>
<li>Proficiency in Microsoft Office; Salesforce experience is a plus </li>
<li>Comfortable working with data to support decisions and process improvements </li>
<li>Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed</li>
</ul>
Nice-to-Have Qualifications:
<ul>
<li>Experience in healthcare, logistics, or service-based industries</li>
<li>Proven track record of improving processes or customer satisfaction</li>
<li>Familiarity with inventory or routing systems</li>
</ul>
 Why You’ll Love Working Here:
<ul>
<li>Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores</li>
<li>401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule </li>
<li>Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more</li>
<li>Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal</li>
<li>Permanent Role: Full-time, Monday - Friday, 8:30 AM- 5 PM</li>
<li>Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare</li>
</ul>
Ready to Apply?We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief video screen, on-site interview, and a video interview. We’re excited to meet candidates who are passionate about service and eager to grow.&nbsp;Daniels Health &amp; Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health &amp; Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health &amp; Sharpsmart&nbsp; conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job DescriptionTo support our growth, we are looking for a customer service advocate to join our team in Shakopee, MN. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of making healthcare safer – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.&nbsp;What you will do
<ul>
<li>Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates.</li>
<li>Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation.</li>
<li>Maintain and update inventory, filing, and database systems using both manual and digital processes.</li>
<li>Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents.</li>
<li>Monitor stock inventory and generate waste transfer documentation for facility transport.</li>
<li>Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments.</li>
<li>Produce reports for leadership and continuously seek improvements to administrative workflows.</li>
</ul>
What we are looking for
<ul>
<li>Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality setting</li>
<li>Strong relationship-building skills with a friendly, approachable demeanor that enhances customer trust.</li>
<li>A collaborative team player who can inspire and support colleagues across departments.</li>
<li>Technically proficient with Microsoft Office; experience with Salesforce and ERP systems is highly valued.</li>
<li>Excellent written and verbal communication skills, with strong attention to detail and documentation discipline.</li>
<li>Flexibility to work weekends, holidays, or varied hours based on production needs, and a mindset for continuous process improvement.</li>
</ul>
Why work for us
<ul>
<li>Job Stability&nbsp;– As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof</li>
<li>Comprehensive Benefits&nbsp;– Medical, Dental, and Vision Insurance effective on&nbsp;Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance</li>
<li>401K Matching Plan&nbsp;– 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and&nbsp;no waiting period&nbsp;on the match</li>
<li>Permanent Position&nbsp;– Full-time, 40 hours per week with long-term career potential</li>
<li>Mission-Driven Work&nbsp;– Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions</li>
<li>Growth &amp; Development&nbsp;– Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization</li>
</ul>
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people.&nbsp;Apply today&nbsp;and take the next step in your career with a company that’s transforming healthcare waste management for good.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job Description
Join Prov Inc as a Full-Time Customer Service Advocate and embark on an exciting journey in a vibrant team environment right here in Sandy, Utah! This onsite role offers an opportunity to engage directly with customers, solving problems and delivering solutions that truly make a difference. Your empathy and customer-centric approach will be celebrated in a fun and flexible workplace that encourages forward-thinking.
With a competitive pay range of $16-$19 per hour, this position not only values your contributions but also promotes personal growth. You will be part of a culture that prioritizes excellence and integrity, ensuring every day is not just a job, but a chance to impact lives positively. You will be given great benefits such as 401(k), paid training, paid time off, and Snack/Drink Room. Step into a rewarding career with Prov Inc, where your passion for helping others can shine!
What's your day like?
As a Full-Time Customer Service Advocate at Prov Inc, you'll play a vital role in ensuring our customers receive 5-star service with every interaction. Your day will be filled with answering calls, addressing inquiries, and providing tailored solutions that enhance customer satisfaction. Collaboration with your team members will be key, as you work together to schedule tests and streamline processes. You'll also take pride in meticulously keeping records of all interactions in our call center database, ensuring accurate documentation and communication.
Your dedication to excellence will help us maintain our reputation as a customer-focused company in Sandy, Utah!
Schedule: Monday-Friday 6:00am-2:30pm MT
What you need to be successful
To thrive as a Full-Time Customer Service Advocate at Prov Inc, you'll need a blend of essential skills and experience. A High School Diploma (or equivalent) is the foundation, complemented by previous experience in a customer support role that equips you with practical knowledge. Excellent verbal and written communication skills are vital to effectively engage with customers and convey information clearly. Adaptability and flexibility are crucial in navigating a dynamic work environment, enabling you to respond to varied customer needs.
Additionally, a typing speed of at least 30 WPM will facilitate efficient documentation and data entry in our call center database. These skills will help you excel in delivering outstanding service while fostering a collaborative atmosphere with your team.
Knowledge and skills required for the position are:
<ul>
<li>Bilingual in English and Spanish</li>
<li>High School Diploma (or equivalent)</li>
<li>Previous experience in a customer support role</li>
<li>Excellent verbal and written communication skills</li>
<li>Adaptability and flexibility</li>
<li>Typing minimum of 30 WPM</li>
</ul>
Make your move
If you think this job aligns with your requirements, then submitting an application is simple. Good luck!
 
Qualifications:
Minimum Requirements:
<ul>
<li>Bilingual in Spanish (required)</li>
<li>Comfortable using webcams and related software</li>
<li>Proficient with computers and able to resolve minor tech issues</li>
<li>Strong verbal and written communication skills</li>
<li>Reliable, detail-oriented, and adaptable</li>
<li>Eager to learn and grow</li>
</ul>
Benefits:
<ul>
<li>401(k) with employer match</li>
<li>Paid holidays and PTO</li>
<li>Medical, Dental, and Life Insurance</li>
<li>Supplemental Life Insurance options</li>
<li>Paid training and ongoing support</li>
</ul>
 
Work Environment: This is a fully in-person position based in our Sandy, UT office.
Relocation: Candidates must be able to relocate to Sandy, UT 84070 prior to starting.
EEO Statement: Prov Exam is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law.

<h3>Job Description</h3>
Job DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Customer Care Advocate will bring innovative solutions to our customer service operations. In this role, you'll provide world-class customer support, handling service-related inquiries and collaborating with our Sales Operations team to resolve issues and ensure customer satisfaction. The ideal candidate is customer-focused, thrives in a fast-paced environment, and is passionate about delivering excellence.
In this Role
<ul>
<li>Respond promptly to customer service inquiries, ensuring timely resolution and a superior customer experience</li>
<li>Collaborate with Sales Operations and Account Executives to address customer issues and process returns, credits, and other resolutions</li>
<li>Analyze and report on service and quality performance; identify and implement improvements for greater efficiency</li>
<li>Deliver world-class customer service to Four Hands clients and internal teams</li>
<li>Maintain deep knowledge of customer accounts, pricing, order-to-cash processes, reorders, and shipping procedures</li>
<li>Build strong cross-functional relationships to support seamless service and communication</li>
<li>Enhance the customer experience by providing guidance, promoting website usage, and supporting operational excellence</li>
<li>Continuously seek opportunities to improve customer satisfaction and internal processes</li>
<li>Other duties as assigned, in accordance with training and qualifications</li>
<li>Uphold the Core Values and be a valuable member of the Four Hands team
<ul>
<li>Be open and honest</li>
<li>Reach for excellence</li>
<li>Act with responsibility</li>
<li>Value the whole person</li>
<li>Enjoy the journey</li>
</ul>
</li>
</ul>
The Ideal Person
<ul>
<li>2+ years of customer care experience</li>
<li>Proficiency in Microsoft Office</li>
<li>Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting</li>
<li>A team-oriented, collaborative mindset with a friendly, proactive attitude</li>
<li>Strong decision-making skills with the ability to complete complex tasks in a timely manner while working independently</li>
<li>Comfortable working across global teams and diverse customer bases</li>
<li>Demonstrate intellectual curiosity</li>
</ul>
About Four HandsHeadquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win. And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done. Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Visit <a href="http://www.FourHands.com" target="_blank">www.FourHands.com</a> for more information.

Customer Care Advocate

<h3>Job Description</h3>
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
<ul>
<li>
Competitive weekly base pay starting at $17/hour.
</li>
<li>
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
</li>
<li>
Up to $5,250 annually in tuition reimbursement.
</li>
<li>
Paid training and all the tools and resources you'll need to be successful.
</li>
<li>
View all our health, wealth and life offerings at <a href="http://www.safelitebenefits.com" target="_blank">www.safelitebenefits.com</a>.
</li>
</ul>
What You’ll Do
<ul>
<li>
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
</li>
<li>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
</li>
<li>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
</li>
<li>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
</li>
<li>
Review orders from the national contact center and manage dealer part orders and special accounts.
</li>
<li>
All other duties as assigned.
</li>
</ul>
What You’ll Need
<ul>
<li>
High School Diploma/GED/Equivalent required.
</li>
<li>
Experience: 1-3 years telephone operations or business administration experience required.
</li>
<li>
Ability to provide world class customer service in a changing, fast-paced operation.
</li>
<li>
Present a professional appearance and wear personal protective equipment.
</li>
<li>
Ability to travel up to 10%.
</li>
</ul>
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers <a href="http://safelite.com/Careers" target="_blank">http://safelite.com/Careers</a>
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

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