<h3>Job Description</h3>
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
<ul>
<li>
In-office position at our Asheville store location.
</li>
<li>
Competitive weekly base pay starting at $18/hour.
</li>
<li>
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
</li>
<li>
Up to $5,250 annually in tuition reimbursement.
</li>
<li>
Paid training and all the tools and resources you'll need to be successful.
</li>
<li>
View all our health, wealth and life offerings at <a href="http://www.safelitebenefits.com" target="_blank">www.safelitebenefits.com</a>.
</li>
</ul>
What You’ll Do
<ul>
<li>
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
</li>
<li>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
</li>
<li>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
</li>
<li>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
</li>
<li>
Review orders from the national contact center and manage dealer part orders and special accounts.
</li>
<li>
All other duties as assigned.
</li>
</ul>
What You’ll Need
<ul>
<li>
High School Diploma/GED/Equivalent required.
</li>
<li>
Experience: 1-3 years telephone operations or business administration experience required.
</li>
<li>
Ability to provide world class customer service in a changing, fast-paced operation.
</li>
<li>
Present a professional appearance and wear personal protective equipment.
</li>
<li>
Ability to travel up to 10%.
</li>
</ul>
#LI-TM1
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
 Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. 
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
--

Customer Advocate

<h3>Job Description</h3>
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
<ul>
<li>
Competitive weekly pay starting at $19/hr.
</li>
<li>
A benefits package that includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
</li>
<li>
Annual tuition reimbursement.
</li>
<li>
Paid training and all the tools and resources you'll need to be successful.
</li>
<li>
View all our health, wealth and life offerings at <a href="http://www.safelitebenefits.com" target="_blank">www.safelitebenefits.com</a>.
</li>
</ul>
What You’ll Do
<ul>
<li>
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
</li>
<li>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
</li>
<li>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
</li>
<li>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
</li>
<li>
Review orders from the national contact center and manage dealer part orders and special accounts.
</li>
<li>
All other duties as assigned.
</li>
</ul>
What You’ll Need
<ul>
<li>
High School Diploma/GED/Equivalent required.
</li>
<li>
Experience: 1-3 years telephone operations or business administration experience required.
</li>
<li>
Ability to provide world class customer service in a changing, fast-paced operation.
</li>
<li>
Present a professional appearance and wear personal protective equipment.
</li>
<li>
Ability to travel up to 10%.
</li>
</ul>
#LI-LP1

<h3>Job Description</h3>
Job Description
Position Summary: The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service.
Hours of Operation:
<ul>
<li>Monday – Friday: 7:00 am – 4:00 pm CST (Your working hours must fall within these hours)</li>
</ul>
 Principal Duties &amp; Responsibilities:
<ul>
<li>Customer Support:</li>
<ul>
<li>Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate)</li>
<li>Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate)</li>
<li>Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced)</li>
</ul>
<li>Proactive Issue Management:</li>
<ul>
<li>Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate)</li>
<li>Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate)</li>
</ul>
<li>Compliance &amp; Professionalism:</li>
<ul>
<li>Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced)</li>
<li>Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced)</li>
</ul>
</ul>
Requirements
Knowledge, Skills, and Abilities Required:
<ul>
<li>Customer Service &amp; Problem Solving:</li>
<ul>
<li>Demonstrated success in customer service, particularly in problem resolution and asking detailed, probing questions. (Advanced)</li>
<li>Ability to balance multitasking and customer focus, maintaining responsiveness and professionalism under pressure. (Intermediate)</li>
</ul>
<li>Technology Proficiency:</li>
<ul>
<li>Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)</li>
<li>Competence in documenting interactions, resolutions, and data for efficient customer follow-up and analysis. (Intermediate)</li>
</ul>
<li>Communication &amp; Empathy:</li>
<ul>
<li>Strong written and verbal communication skills, with the ability to handle sensitive situations with empathy. (Advanced)</li>
<li>Attentiveness to customer needs and an ability to anticipate and proactively address potential questions. (Advanced)</li>
</ul>
</ul>
Credentials &amp; Experience:
<ul>
<li>Associate’s degree or four years of experience in a customer support or service role required.</li>
<li>Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact center environment.</li>
<li>Prior healthcare, benefits administration, or insurance industry experience preferred.</li>
<li>Bilingual capabilities are a plus.</li>
</ul>
Benefits
NOTE: Starting pay for this position is $17.50/HR. BENEFITS
<ul>
<li> Medical Insurance</li>
<li> Vision Insurance</li>
<li> Dental Insurance</li>
<li> 401(k) Matching</li>
<li> Flexible Spending Accounts</li>
<li> Health Savings Accounts</li>
<li> Disability &amp; Life Insurance</li>
<li> Employee Assistance Program</li>
<li> LegalShield</li>
<li> ID Shield</li>
<li> Commuter Reimbursement Plan</li>
<li> Tuition Reimbursement</li>
<li> Bonus Pay</li>
</ul>
ADDITIONAL BENEFITS INCLUDE:
<ul>
<li> Wellable membership</li>
<li> Telescope Health (telehealth) through Accresa</li>
<li> Intellect (mental health) application</li>
<li> Employee engagement activities, including voluntary events, raffles, book club, and more!</li>
</ul>

<h3>Job Description</h3>
Job Description
Brighton Solutions is seeking a Customer Advocate to join a professional Customer Care Team located near Tinley Park. In this role, the Customer Advocate is will be involved with supporting business customer enquiries via incoming phone calls, emails, and chat messages. This is a fully onsite role.
In this critical role, you will be the first point of contact for most customer interactions, providing information and service across the product portfolio. 
We are seeking an individual that is capable of providing exceptional customer service and care.
Key to performing this role successfully, we would like to see broad experience that should include: 
<ul>
<li>Bachelors degree (BA or BS) highly preferred, although several years of related experience in a professional work environment will be considered.</li>
<li>Minimum two years customer service experience in a formal, high-paced customer service setting.</li>
<li>Exceptional telephone etiquette, conflict management, and de-escalation skills required for such environment.</li>
<li>Strong teamwork</li>
<li>Must possess sound experience with Microsoft products, including MS Excel, and be able to manage multiple systems at a given time.</li>
<li>Ability to adapt quickly to changing policies, procedures, and customer expectations.</li>
<li>Excellent English written and oral communication skills with the ability to communicate at all levels of the business. </li>
<li>Effective communication skills for both oral and written communications (phone, chat and email responses).</li>
</ul>
Brighton offers employees excellent benefits including medical, dental, life insurance, PTO and a 401k.

<h3>Job Description</h3>
Job Description
Customer Experience Advocate
Location: Pittsburgh, PA; Raleigh, NC; Phoenix, AZ; Orlando, FL
Job Summary: We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities, and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.
Key Responsibilities:
<ul>
<li>Answer inbound calls promptly and professionally while striving for one-call resolution</li>
<li>Serve as the primary point of contact for inquiries and escalations from inbound calls</li>
<li>Support patients, healthcare provider offices, and field teams with information collection, benefit verification, savings program access, specialty pharmacy triage, and shipment setup</li>
<li>Assist customers with inquiries regarding products and services</li>
<li>Resolve customer complaints and provide appropriate solutions</li>
<li>Accurately document customer interactions in the database</li>
<li>Maintain a thorough understanding of product offerings to effectively assist customers</li>
<li>Adhere to company policies and procedures while providing high-quality service</li>
<li>Collaborate with team members to enhance customer experience</li>
<li>Meet or exceed performance metrics, including call response time and customer satisfaction scores</li>
<li>Provide process feedback and suggest service delivery improvements</li>
<li>Ensure customers receive accurate product and service information to make informed decisions</li>
<li>Promptly resolve customer complaints and issues, escalating complex problems to management when necessary</li>
</ul>
Required Qualifications:
<ul>
<li>High school diploma or equivalent</li>
<li>Minimum of 2 years’ experience in a healthcare setting with a focus on a customer service role</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong problem-solving skills and ability to think on your feet</li>
<li>Ability to work in multiple systems at one time</li>
<li>Proficient in using customer service software, databases, and tools</li>
<li>Ability to work in a fast-paced environment and handle stress effectively</li>
<li>Ability to work shift between 8am – 8pm EST</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience reading a phone script</li>
</ul>
Equal Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you require an accommodation during the application process, please contact us for assistance.
Company DescriptionWe connect people to work in ways that enrich their lives! 
<h3>Company Description</h3>
We connect people to work in ways that enrich their lives!

Customer Experience Advocate

<h3>Job Description</h3>
Job Description
Urgently hiring remote Customer Service Advocates for a 10/27/25 start date!
The starting rate for this role is $19.25 per hour
Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET).
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.
The Job
Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership
guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.
Essential Job Duties &amp; Responsibilities
<ul>
<li>Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace</li>
<li>Troubleshooting and resolving issues</li>
<li>Working with a high sense of urgency with all medical service providers and program members</li>
<li>Showing compassion and understanding to customers in need</li>
<li>Meeting monthly service objectives as outlined by management</li>
<li>Embracing any additional training, development, or special assignments with optimism</li>
<li>Adhering to company rules and policies</li>
<li>Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others</li>
<li>Offering prayer to all members and providers at every appropriate opportunity</li>
<li>Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs</li>
<li>All other duties as assigned</li>
</ul>
Essential Skills &amp; Abilities
<ul>
<li>Oral and written communication expertise</li>
<li>Typing speed of 30 wpm or more</li>
<li>Reading and interpreting documents</li>
<li>Strong multi-tasking</li>
<li>Critical thinking and problem solving</li>
<li>Applying understanding to carry out instruction furnished in written, oral, or diagram form</li>
<li>Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom</li>
<li>Familiarity working with two computer monitors</li>
<li>Strong knowledge of computer hardware and software</li>
<li>Maintaining strict adherence to scheduled tasks</li>
<li>Staying connected in a remote environment using multiple communications channels</li>
<li>Utilizing a database system including how to update fields</li>
</ul>
Core Competencies/Demonstrable Behaviors
<ul>
<li>Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.</li>
<li>Customer Focus - Build strong customer relationships and deliver customer-centric solutions.</li>
<li>Ensures Accountability - Holding self and others accountable to meet commitments.</li>
<li>Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.</li>
<li>Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.</li>
</ul>
Education and/or Experience
<ul>
<li>High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required</li>
<li>Two years high volume contact center experience preferred</li>
<li>Experience in healthcare, insurance or medical billing preferred</li>
</ul>
Supervisory Responsibilities
<ul>
<li>This job has no supervisory responsibilities</li>
</ul>
Incentives &amp; Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
<ul>
<li>100% paid Medical for employees/99% for family</li>
<li>Generous employer Health Savings Account (HSA) contributions</li>
<li>Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance</li>
<li>6 weeks of paid parental leave (for both mom and dad)</li>
<li>Dental - two plans to choose from</li>
<li>Vision</li>
<li>Short-term Disability</li>
<li>Accident, Critical Illness, Hospital Indemnity</li>
<li>401(k) – up to 4% match on ROTH or Traditional contributions</li>
<li>Generous paid-time off and 11 paid holidays</li>
<li>Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo</li>
<li>Employee Assistance Program including no cost, in-person mental health visits and employee discounts</li>
<li>Monetary Anniversary Awards Program</li>
<li>Monetary Birthday Awards</li>
</ul>
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.
Company DescriptionA program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are: GOD-HONORING healthcare AFFORDABLE choice ACCEPTABLE under the law In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted. 
<h3>Company Description</h3>
A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:\r\n\r\nGOD-HONORING healthcare\r\nAFFORDABLE choice\r\nACCEPTABLE under the law \r\n\r\nIn 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.

Customer Service Advocate

<h3>Job Description</h3>
Job Description
Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Advocate II, in Columbia, SC. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be. Snapshot: &nbsp;
Pay Rate: $15.50/HR
Fully onsite
Training: 11 weeks from 8AM-4:30PM
Must be comfortable working an 8-hour shift between 8AM-8PM, with the most common shift being from 9:30AM-6PM.
No time off allowed from January 12th-May 16th, 2026
Temporary-to-hire opportunity
 Why you should apply to be Customer Service Advocate II: • Enjoy a competitive pay rate of $15.50 per hour with opportunities for growth. • Work in a supportive and professional office environment that values customer relations. • Gain valuable experience in the healthcare industry with a reputable organization. • Benefit from comprehensive training and development opportunities to enhance your skills. What’s a typical day as Customer Service Advocate II? You’ll be: • Providing prompt, accurate, thorough, and courteous responses to all customer inquiries, ensuring effective customer relations through various communication channels. • Initiating or processing adjustments and performing research to resolve inquiries, coordinating with other departments as necessary. • Maintaining accurate records of customer interactions and providing feedback to management regarding customer needs and complaints. This job might be an outstanding fit if you: • Have a High School Diploma or equivalent, with at least 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience. • Possess excellent verbal and written communication skills, with strong human relations and organizational abilities. • Are able to handle high-stress situations and maintain discretion with confidential information.
• Strong data entry and MS Office skills
 What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Service Advocate II today!
Company DescriptionA career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next. 
<h3>Company Description</h3>
A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
 Job description: Major in customer service, Minor in bookkeeping, Dabble with dispatch!! Immediate full-time position open for an individual with the work ethic, positive attitude and people skills our customers deserve to work with. We are looking for a candidate who will interact in an energetic, enthusiastic and compassionate manner. Candidates who understand the fear and frustration of a customer in need and project empathy and an Ill help you vibe. Candidates with good phone skills and are bilingual will be favorably reviewed. Candidates math, accounting, banking and mechanical aptitude will assist performance. Candidates with previous bank teller experience would receive preferred consideration. Successful candidate will work in a team environment with a strong culture of unity. Contrarians need not reply. Only those applicants who meet the criteria listed above will be considered. 
<ul>
<li>HSA/HRA health plan</li>
<li>Dental coverage</li>
<li>Life insurance</li>
<li>401 (k)</li>
<li>PTO [paid time off]</li>
<li>Access to NJM auto and homeowners' insurance</li>
<li>Employee pricing on company products and services</li>
</ul>
 We are a 100+ year old family owned and managed petroleum, plumbing, heating and air-conditioning company serving thousands of customers in the Central NJ. Our guiding principles are to exceed our customer expectations! Call Denise Possessky (908) 707-1776 to chat about the position, application requirements and interview scheduling. Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities 
<ul>
<li>Receive a high volume of inbound calls and emails</li>
<li>Identify the reason for the customers call, collect relevant information, and provide solutions</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
</ul>
 Qualifications 
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred</li>
<li>Comfortable using computers and customer management software</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

Customer Care Advocate

<h3>Job Description</h3>
Customer Care Advocate
Hybrid – Columbus, OH (Training onsite)
2-Month Contract to Hire
 
Qualifications:
· High school diploma or equivalent required
· Two years of customer service experience over the phone or in person
· Passion for providing excellent customer service
· High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in
· High proficiency with technology and using multiple computer-based systems with ability to learn new programs
 
Responsibilities: 
· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications
· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing
· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes
· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences
· Utilize software systems to facilitate patient interactions
· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient
· Help promote a culture of positivity and teamwork across your team
 
ABOUT EIGHT ELEVEN:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs. 
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

30,300 customer-advocate Jobs