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About the Role:
CrowdStrike is seeking a Corporate Account Manager - SMB to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a great opportunity for those who want to cultivate and sharpen their sales skills. CrowdStrike offers a robust sales training and development program where you will learn about our industry leading product and services.
This is a full sales cycle role in which you will proactively advocate for the customers in the small to mid-size business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.
This is a hybrid-remote role and will require you to go into the office just 1x a week at our Austin, TX for team building, unity, and collaboration.
 What You’ll Do:
<ul>
<li>
Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
</li>
<li>
Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
</li>
<li>
Achieve a quota of new sales growth within customer base.
</li>
<li>
Be a customer advocate, driving relationships with key customers and creating new champions.
</li>
<li>
Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
</li>
<li>
Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
</li>
<li>
Devise and execute account strategies and plans to maximize account growth.
</li>
<li>
Provide high touch customer service, including escalation and coordination of support issues as needed.
</li>
<li>
Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
</li>
</ul>
 What You’ll Need:
<ul>
<li>
1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
</li>
<li>
Bachelor's degree is preferred
</li>
<li>
Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar
</li>
<li>
Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
</li>
<li>
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
</li>
<li>
Strong technical aptitude and ability to learn new concepts quickly.
</li>
<li>
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
</li>
<li>
High level of comfort handling client objections and negotiations.
</li>
<li>
Security or SaaS experience is a plus.
</li>
</ul>
#LI-JN1
#LI-HK1

SMB Account Manager (Hybrid, Austin)

About the Role: 
CrowdStrike is seeking a Corporate Account Manager, Medlar to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a full sales cycle role in which you will proactively advocate for the customers in the medium to large segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.
This is a hybrid-remote role and will require you to go into the Austin, TX office just 1x a week for team building, unity, and collaboration.
 What You’ll Do:
<ul>
<li>
Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
</li>
<li>
Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate
</li>
<li>
Achieve a quota of new sales growth within customer base.
</li>
<li>
Be a customer advocate, driving relationships with key customers and creating new champions
</li>
<li>
Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
</li>
<li>
Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion
</li>
<li>
Devise and execute account strategies and plans to maximize account growth
</li>
<li>
Provide high touch customer service, including escalation and coordination of support issues as needed
</li>
<li>
Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base
</li>
</ul>
 What You’ll Need:
<ul>
<li>
2+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields
</li>
<li>
Bachelor's degree is preferred
</li>
<li>
Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals
</li>
<li>
Proficient and/or good understanding of sales qualification frameworks such as Medic, Medpicc, and Sandlar
</li>
<li>
Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role
</li>
<li>
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
</li>
<li>
Strong technical aptitude and ability to learn new concepts quickly
</li>
<li>
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
</li>
<li>
High level of comfort handling client objections and negotiations.
</li>
<li>
Security or Saas experience is a plus
</li>
</ul>
#LI-HK1
#LI-JN1

Corporate Account Manager (Hybrid)

&nbsp;Job Title:&nbsp;Executive Director for LaGuardia Performing Arts Center (Performing Arts Center Director)
&nbsp;Job ID:&nbsp;30009
&nbsp;Location: LaGuardia Community College
&nbsp;Full/Part Time:&nbsp;Full-Time
&nbsp;Regular/Temporary:&nbsp;Regular
POSITION DETAILS
Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York. LaGuardia offers more than sixty associate degree and certificate programs, as well as dozens of workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 25,000 students. More than one-third of our degree-seeking students were born outside of the United States, coming to LaGuardia from 136 countries and speaking forty-three heritage languages. More than half are first-generation college students. Approximately two-thirds of our degree-seeking students receive financial aid. Please visit <a href="http://www.laguardia.edu" target="_blank">www.laguardia.edu</a> to learn more.
LaGuardia Community College seeks a creative, visionary, and entrepreneurial leader to serve as the Executive Director of the LaGuardia Performing Arts Center (LPAC). Reporting to the President and Chief of Staff, the Executive Director will oversee LPAC’s programming and operations, lead fundraising, marketing, and audience development, and serve as the chief spokesperson and advocate for the organization.&nbsp;
Since its founding in 1978, LPAC has been a resource for the LaGuardia community and a hub for vibrant and engaging theatrical, musical, and dance productions reflecting the broad range of cultural, artistic, and creative voices that distinguish the dynamic borough of Queens.&nbsp;
A longtime, prominent performing arts organization in Long Island City, LPAC is at an inflection point in its history, following the retirement of its former Executive Director, and at a moment when the college, under new leadership, recently developed a new strategic plan. The college looks to LPAC’s new Executive Director to articulate an artistic vision that reflects LaGuardia’s mission and core values. The Executive Director will assess LPAC’s current operations, programs, and systems with a fresh perspective and develop a new operating model that enables programmatic and organizational growth through strategic fundraising, business development, and operational and facility improvements.&nbsp;
Duties &amp; Responsibilities&nbsp;
The following duties are not exhaustive but illustrate the general duties required of the position. The position reports to the College’s Chief of Staff, who may direct the Executive Director to perform duties in addition to those contained in this document.
Organizational Management and Oversight
<ul>
<li>Serve as an inspiring leader, o¿ering support, direction and guidance to the LPAC staff.&nbsp; &nbsp;</li>
<li>In collaboration with the SVP of Administration and Finance, manage LPAC's annual budget, ensuring operations remain within financial limits and all reporting and other administrative obligations are met.</li>
<li>Manage revenues and expenses in accordance with LPAC's annual budget and the college's accounting systems and policies;</li>
<li>Meet financial goals and maintain high standards of financial management and reporting.</li>
<li>Direct LPAC's operations, including program production, audience development, facilities management and maintenance, events management, and financial and business management.</li>
<li>Manage facility usage, venue scheduling, and space rentals with the college and external stakeholders. Oversee schedule coordination and establish procedures to accommodate performances and events.</li>
<li>Evaluate systems and implement improvements to increase efficiency.&nbsp;</li>
<li>Develop and implement organizational processes, policies, and procedures.&nbsp;</li>
<li>Perform all other duties necessary to ensure a superior experience for all who engage with LPAC.&nbsp;</li>
</ul>
Contributed and Earned Revenue Growth
<ul>
<li>Develop and implement a comprehensive fundraising plan, securing philanthropic gifts, sponsorships, government grants, and strategic partnerships.</li>
<li>Increase earned revenue from performances, venue rentals, and public programs.</li>
<li>Identify and secure new earned and contributed revenue sources.</li>
<li>Significantly reduce LPAC’s historic dependence on operating subsidies from the college.</li>
</ul>
Programming and Events
<ul>
<li>Provide strategic direction, establish priorities, and clearly define goals for LPAC’s programming.</li>
<li>Work closely with the Humanities Department, in particular with faculty from the Theatre, Film and Television, and Music Performance programs, to ensure that LPAC supports LaGuardia’s students’ needs and their educational progress.</li>
<li>Collaborate with the Office of Academic Affairs, Academic Departments, the Division of Student Affairs, and other college divisions, departments, and units to meet their diverse needs.&nbsp;</li>
<li>Coordinate the performance contracting process for commercial and rental events; Review, amend, and approve contracts; Ensure requirements are satisfied as required.</li>
<li>Collaborate with college faculty and leadership to maximize opportunities for student involvement in LPAC programs in order to promote experiential learning, mentorship, and professional development.&nbsp;</li>
</ul>
Marketing, Communications, and Outreach
<ul>
<li>In coordination with the college’s Office of Communications and External Affairs, plan and promote public relations, marketing, and media relations activities to publicize LPAC and its programming.&nbsp;</li>
<li>Serve as a confident and knowledgeable public speaker on behalf of LPAC.</li>
<li>Identify, establish, develop, and maintain relationships with business, political, and other community leaders to create partnerships and secure resources for LPAC.</li>
<li>Work with the Artistic Director on strategies to expand LPAC’s subscriber base and increase box office revenue.&nbsp;</li>
</ul>
QUALIFICATIONS
Bachelor's Degree and eight years' related experience required.
PREFERRED QUALIFICATIONS
<ul>
<li>Master's degree with at least seven years of relevant experience.</li>
<li>Demonstrated capacity to manage people and lead teams.</li>
<li>Passion for and dedication to the performing arts.&nbsp;</li>
<li>Excellent Financial management skills</li>
<li>Excellent written and verbal communication skills.</li>
<li>Proven success in fundraising.&nbsp;</li>
<li>Track record of working collaboratively with education, government, civic, and community stakeholders.</li>
<li>Proven ability to execute on strategic objectives in positions of increasing scope and influence.</li>
<li>Significant experience with and understanding of non-profit arts organization management.&nbsp;</li>
<li>Ability to work independently and as part of a team</li>
</ul>
CUNY TITLE OVERVIEW
<ul>
<li>Plans, directs, and markets Performing Arts Center/Theatre programs and presentations at other venues throughout a College or Unit.</li>
<li>Works with senior management to create a vision and strategy for performing arts</li>
<li>Brings artistic vision to the organization by planning and presenting innovative and successful programming</li>
<li>Develops and implements creative and cost-effective marketing plans to attract both program sponsors and audiences</li>
<li>Manages revenue targets and financial plans, reporting on financial operations consistent with best practices in the not-for-profit/public sectors</li>
<li>Provides programming to fulfill the community service mission of the College or Unit</li>
<li>Manages relationships between the center and College academic and administrative departments</li>
<li>Cultivates relationships with external customers</li>
<li>Hires, trains, and manages Center staff</li>
<li>Performs related duties as assigned.</li>
</ul>
Job Title Name: Performing Arts Center Director
CUNY TITLE
Higher Education Officer
FLSA
Exempt
COMPENSATION AND BENEFITS
$83,878 - $141,858&nbsp;
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.&nbsp; We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.&nbsp; Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Visit&nbsp;<a href="http://www.cuny.edu" target="_blank">www.cuny.edu</a>, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title.&nbsp; Select "Apply Now" and provide the requested information.&nbsp;
Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).
CLOSING DATE
May 2nd, 2025
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply.&nbsp; At CUNY, Italian Americans are also included among our protected groups.&nbsp; Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Executive Director for LaGuardia Performing Arts Center (Performing Arts Center Director)

<h3>Job Description</h3>
Job Description
Are you self-motivated, intellectually curious, enjoy new challenges and have strong relationship building skills?
Are you looking for an opportunity to gain valuable business experience and grow your career in the sales field?
If so, please continue to read further!
We are looking, for high-energy, proactive Customer Advocate to be an agent for customer satisfaction and retention to work in our Tampa office. 
IMAGINiT Technologies, a division of Rand Worldwide, is a leading provider of Autodesk design and engineering solutions. IMAGINiT provides CAD software and technology expertise to companies across North America. You will have a great team standing behind you, but you will need to bring motivation, persistence, and a sincere desire to help customers reach their business goals.
Job Description
Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
<ul>
<li>Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.</li>
<li>Assessing internal processes and proposing improvements that directly affect customer retention.</li>
<li>Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.</li>
<li>Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.</li>
<li>Provide customers with usage data analytics to optimize their digital solutions.</li>
<li>Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in communications, marketing, or related field preferred or comparable experience</li>
<li>2 years of experience in CUSTOMER RELATIONS role</li>
<li>Strong technical acumen</li>
<li>Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.</li>
<li>Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to work at a high level with multi-tasking.</li>
<li>Strong presentation skills</li>
<li>Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.</li>
</ul>
Compensation
<ul>
<li>Base Salary between $45,000 USD - $55,000 USD + bonus </li>
</ul>
Benefits
<ul>
<li>Health, Dental, and Vision</li>
<li>Flexible Spending Accounts</li>
<li>Short &amp; Long-Term Disability</li>
<li>Wellness Programs</li>
<li>Paid Holidays</li>
<li>Vacation and Sick Leave</li>
<li>401(k) with company match</li>
<li>Tuition Reimbursement</li>
<li>Service Awards</li>
<li>Employee Referral Bonus Program</li>
<li>Full Time-Monday-Friday Work Schedule</li>
</ul>
Visit us at <a href="http://www.rand.com" target="_blank">http://www.rand.com</a> for more information. We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. 
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in US for any employer without company sponsorship.

Customer Advocate

<h3>Job Description</h3>
Job Description
Join Prov Inc as a Full-Time Customer Service Advocate and embark on an exciting journey in a vibrant team environment right here in Sandy, Utah! This onsite role offers an opportunity to engage directly with customers, solving problems and delivering solutions that truly make a difference. Your empathy and customer-centric approach will be celebrated in a fun and flexible workplace that encourages forward-thinking.
With a competitive pay range of $16-$19 per hour, this position not only values your contributions but also promotes personal growth. You will be part of a culture that prioritizes excellence and integrity, ensuring every day is not just a job, but a chance to impact lives positively. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Snack/Drink Room. Step into a rewarding career with Prov Inc, where your passion for helping others can shine!
What's your day like?
As a Full-Time Customer Service Advocate at Prov Inc, you'll play a vital role in ensuring our customers receive 5-star service with every interaction. Your day will be filled with answering calls, addressing inquiries, and providing tailored solutions that enhance customer satisfaction. Collaboration with your team members will be key, as you work together to schedule tests and streamline processes. You'll also take pride in meticulously keeping records of all interactions in our call center database, ensuring accurate documentation and communication.
Your dedication to excellence will help us maintain our reputation as a customer-focused company in Sandy, Utah!
What you need to be successful
To thrive as a Full-Time Customer Service Advocate at Prov Inc, you'll need a blend of essential skills and experience. A High School Diploma (or equivalent) is the foundation, complemented by previous experience in a customer support role that equips you with practical knowledge. Excellent verbal and written communication skills are vital to effectively engage with customers and convey information clearly. Adaptability and flexibility are crucial in navigating a dynamic work environment, enabling you to respond to varied customer needs.
Additionally, a typing speed of at least 30 WPM will facilitate efficient documentation and data entry in our call center database. These skills will help you excel in delivering outstanding service while fostering a collaborative atmosphere with your team.
Knowledge and skills required for the position are:
<ul>
<li>High School Diploma (or equivalent)</li>
<li>Previous experience in a customer support role</li>
<li>Excellent verbal and written communication skills</li>
<li>Adaptability and flexibility</li>
<li>Typing minimum of 30 WPM.</li>
</ul>
Make your move
If you think this job aligns with your requirements, then submitting an application is simple. Good luck!
 
Background Check Disclaimer: As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.

Customer Service Advocate

<h3>Job Description</h3>
Job Description
At Curis Functional Health, we’repassionateabout enhancing the wellbeing ofevery patientthat walks through our doors. We operate multi-disciplinary functional health centers where chiropractors, mental health therapists, and nutritionists take a patient centered approach to addressing the root cause of health issues and to restoring patient wellbeing. We operate 50+ locations across multiple statesand are proud to have been recognized as one of the fastest growing companies in the US by INC Magazine. 
We are seeking an outgoing, passionate customer-centric professional to join our team. As Customer Service Advocate, you will act as a liaison between Curis Functional Health and its patients, addressing inquiries, resolving issues, and building positive relationships. In addition, this role will also assist in the implementation of outreach strategies to engage the community and promote Curis Functional Health’s location and services through Curis’ social media accounts. If you love making genuine connections, solving problems, and being part of a fast-growing wellness brand, this could be the perfect fit! You’ll be supported by a team that celebrates wins, lifts each other up, and believes that every voice in the organization makes a difference. 
Key Responsibilities:
Customer Service:
Handle inquiries, complaints, and feedback from customers via various channels (phone, email, online, and Curis’ social media accounts). These inquiries may relate to scheduling, patient services, patient billing, and/or specific provider information.
Issue Resolution:
Investigate and resolve customer issues, escalating complex cases to appropriate departments. 
Outreach Development:
Work in tandem with the Customer Service Advocate Supervisor in the implementation of strategic outreach plans to connect with the community and build relationships. 
Event Management:
Assist with the organization and coordination of outreach events, workshops, and other activities to promote the organization. 
Community Engagement:
Work in tandem with other departments in building and maintaining relationships with community partners and stakeholders. 
Material Creation:
Assist with the distribution of promotional materials related to recruiting and marketing events through the company’s various social media accounts. 
Data Collection and Analysis:
Track and report outreach efforts to assess and analyze effectiveness. 
Reporting:
Prepare and present reports on customer satisfaction and outreach performance. 
Collaboration:
Work with internal teams to align outreach strategies with organizational goals. 
 Essential Skills:
Communication: Excellent written and verbal communication skills to effectively interact with patients, community members, community partners, and stakeholders. 
Interpersonal: Strong interpersonal skills to build rapport and establish positive relationships. A natural ability to connect with people and inspire them to act.
Problem-Solving: Ability to analyze issues, identify solutions, and resolve customer concerns. 
Organizational: Strong organizational skills to manage multiple tasks and deadlines. 
Time Management: Ability to prioritize tasks and manage time effectively. 
Customer Service: Experience in providing excellent customer service while working with multiple devices/platforms, working in tandem with other departments in a professional demeanor, resolving customer inquiries/complaints, and meeting department/individual goals. 
Outreach: Experience in developing and/or assisting in developing and implementing outreach programs. 
Qualifications: 
<ul>
<li> Ability to follow protocol, procedures, and exercise sound judgment. </li>
<li> Manage Customer Service responsibilities, Outreach and Administrative duties, while providing excellent Customer Service to all individuals.</li>
<li> Can meet deadlines, establish priorities, and work in tandem with other departments to maximize the efficiency and effectiveness of all Curis Functional Health efforts.</li>
<li> Capacity and proven ability to write concisely, express thoughts clearly, develop ideas in a logical sequence, and communicate in a professional, diplomatic and understandable manner.</li>
<li> Ability to adhere to HIPAA regulations (previous training and experience is preferred but not required).</li>
<li> Comfortable speaking publicly about our multi-disciplinary functional health centers that offer a patient-centered approach to addressing the root cause of health issues and to restoring patient wellbeing. </li>
<li> Willingness to accept and perform duties as assigned in the beneficial interest of company and individual growth.</li>
</ul>
Education and Experience: 
<ul>
<li>High School Diploma or Equivalent – REQUIRED.</li>
</ul>
<ul>
<li> 3-5 years of Customer Service experience in a Call Center environment – REQUIRED.</li>
<li> High level of proficiency in Microsoft Office including Word, Outlook, Excel, and comfortable learning new systems and programs – REQUIRED.</li>
<li> Bachelor’s degree from an accredited college or university with an emphasis in communication, business, or marketing – Preferred.</li>
<li> Prior experience in recruiting, sales, community organizing, or medical field - Preferred.</li>
<li>Bilingual Spanish: Excellent oral and written communication skill – Preferred.</li>
</ul>
 Compensation Package: 
<ul>
<li>Range: Starting at $17/hr. (Compensation to Commensurate with Experience)</li>
<li>Generous Medical, Dental and Vision benefit package. </li>
<li>Paid training and career development opportunities. </li>
<li>Career advancement opportunities.</li>
<li>Paid time off and holiday pay.</li>
<li>Bonuses and incentives based on performance.</li>
<li>A supportive, purpose-driven culture, focused on whole-person wellness. </li>
</ul>
 Curis is one of the fastest-growing health and wellness companies in the U.S., and we’re just getting started. Come grow with us and build a career that has a purpose!

<h3>Job Description</h3>
Job Description Customer Satisfaction AssociateMedical Wholesaler$16.00-$18.00 per hourTemp to HireMon-Thu, 9:00am-5:00pm; Fri 9:00am-4:00pmColumbus, Ohio (onsite)What the position offers:
<ul>
<li>Monthly company-wide activities</li>
<li>Tie-dye Tuesdays </li>
<li>Drinks and snacks provided</li>
<li>After being hired on, the following benefits are offered:
<ul>
<li>Fully paid medical benefits</li>
<li>Dental and vision coverage available</li>
<li>401K match</li>
</ul>
</li>
<li>Family-owned company</li>
</ul>
What you’ll be doing:
<ul>
<li>Uphold professionalism in all interactions with vendors, customers, and colleagues, maintaining a 100% non-hostile environment</li>
<li>Provide timely and accurate customer support across multiple channels, including e-commerce platforms, email, phone, social media, and in-person interactions</li>
<li>Proactively engage with customers to offer helpful suggestions, recommendations, and troubleshooting assistance, fostering positive experiences and satisfaction</li>
<li>Process customer orders and changes, handle payments, address inquiries and complaints, maintain product knowledge, and facilitate returns or exchanges according to established policies</li>
<li>Offer tech support, troubleshoot product issues, actively listen to customer concerns, and recommend solutions with a focus on customer satisfaction, documenting interactions and escalating unresolved issues as necessary</li>
<li>Demonstrate comprehensive product knowledge and provide accurate recommendations to clients, while also accurately collecting information and processing quotes</li>
</ul>
Who we’re looking for:
<ul>
<li>Effective communication skills in written and verbal English, demonstrating professionalism and solid comprehension</li>
<li>Proficiency in customer service techniques, including patience, empathy, and rapport-building</li>
<li>Ability to resolve problems in a customer-centric manner, maintaining professionalism in difficult situations</li>
<li>High emotional intelligence, enabling defusing of difficult situations, understanding, managing emotions, and building relationships</li>
<li>Strong judgment, listening skills, and ability to handle multi-line phone systems and document sales</li>
<li>Proficiency in data entry, QuickBooks, Windows 10, Microsoft Office, arithmetic computations, and maintaining a positive customer service image</li>
<li>Current CPR and First Aid certification is preferred, but the company will provide certification training during the first 30 days of employment</li>
</ul>
#ZR

Customer Satisfaction Advocate

<h3>Job Description</h3>
Job DescriptionSalary: 
The Customer Advocate will be responsible for managing a portfolio of customers ensuring their satisfaction with our products and services. The candidate will work closely with our consulting, sales, marketing, and product teams to ensure the successful adoption of our software by our customers.
 
Responsibilities:
 
<ul>
<li>Collaborate with your Success Enablement partner for all new client implementations</li>
<li>Lead implementation and onboarding for assigned net new customers</li>
<li>Lead onboarding and new feature adoption for internal employees</li>
<li>Manage a portfolio of customers at a value of ~1.5 ARR, ensuring their satisfaction with our products and services.</li>
<li>Act as the primary point of contact for customer inquiries and issues, proactively addressing any concerns and resolving them in a timely and efficient manner.</li>
<li>Analyze customer usage data and develop insights to drive product adoption and usage.</li>
<li>Develops and executes client account strategies for strong implementation, deep adoption, high retention and expansion of customers.</li>
<li>Collaborate with sales, marketing, and product teams to develop and implement customer success strategies that drive retention.</li>
<li>Work closely with the product team to ensure that customer feedback is incorporated into product development.</li>
</ul>
 
Qualifications:
 
<ul>
<li>Bachelor's degree in Business, Marketing, or a related field.</li>
<li>2+ years of experience in customer success management in a B2B SaaS company.</li>
<li>Strong understanding of foundational customer success management principles.</li>
<li>Proven track record of managing customer accounts and achieving retention and expansion targets.</li>
<li>Excellent communication and interpersonal skills, with the ability to develop strong relationships with customers and internal teams.</li>
<li>Strong analytical and problem-solving skills.</li>
</ul>
Spotlight is a unique, rapidly growing firm based in downtown Kansas Citys up-and-coming Crossroads neighborhood. Learn more about Spotlight atspotlightar.com. Expected start date is Q1 2025. Spotlight is an equal opportunity employer.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

<h3>Job Description</h3>
Job Description
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below:
<ul>
<li>Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.</li>
<li>Base compensation of $18/hour </li>
<li>Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! </li>
<li>You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. </li>
<li>Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! </li>
</ul>
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: 
<ul>
<li>Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)</li>
<li>Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive </li>
<li>Complete customer paperwork and include thorough notes in our customer tracking system </li>
<li>Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. </li>
</ul>
*Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.
*Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems
*Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). 
General qualifications and requirements
<ul>
<li>Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). </li>
<li>Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) </li>
<li>Must be able to read, write, speak and understand English </li>
<li>Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat</li>
<li>Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. </li>
<li>Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions </li>
</ul>
About Carvana
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. 
Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities.
Think you've got what it takes to join our team? Apply today! 
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. 
All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

Customer Service Delivery Advocate

<h3>Job Description</h3>
Job Description
Ready for a Mission That Matters?
Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.
The Mission
As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.
The Deets
<ul>
<li>This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)</li>
<li>You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.</li>
<li>Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).</li>
</ul>
Your Secret Weapons
<ul>
<li>A keen ear for listening and a knack for finding solutions</li>
<li>The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)</li>
<li>A passion for helping others and making their day better</li>
</ul>
Your Arsenal
<ul>
<li>High School Diploma (but bonus points if you've got a bachelor's degree under your belt)</li>
<li>At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)</li>
<li>You're a tech whiz and can handle our MANY web-based systems like a boss</li>
<li>You're all about the details and can keep track of everything</li>
</ul>
The Cherry on Top
<ul>
<li>Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)</li>
<li>A background in social work, behavioral health, or anything else that shows you're all about helping others</li>
<li>You're a customer service ninja with mad problem-solving skills</li>
</ul>
Why DVS?
<ul>
<li>We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)</li>
<li>We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)</li>
<li>You'll have the chance to grow and develop in a role that will challenge you in the best way possible</li>
</ul>
So what are you waiting for? If you're ready for a mission that matters, let's do this!
 
A pre-employment drug screening and criminal background check are required prior to employment.

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