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Social Worker (PACE) CalOptima CalOptima Health is seeking a highly motivated Social Worker (PACE) to join our team. The Social Worker for the Program for All-Inclusive Care for the Elderly (PACE) will be responsible for direct social work care management services, such as participant screening, case management, counseling and referrals of participants to PACE. Position Information: 
<ul>
<li>Department: PACEC - Social Work </li>
<li>Salary Grade: 309 - $68,015 - $108,824 ($32.70 - $52.3192) </li>
<li>Work Arrangement: Full Office </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>70% - Care Management
<ul>
<li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Participates in the Interdisciplinary Team's (IDT) initial, six (6) month and annual assessments, as well as care planning of the participant's case in accordance with industry and departmental standards.</li>
<li>Documents participant changes appropriately in the medical record in accordance with industry and departmental standards.</li>
<li>Communicates effectively and openly with other IDT members on participant status and needs.</li>
<li>Assesses patients for high-risk situations such as suicidal/homicidal ideation and abuse. Reports appropriately in accordance with legal and ethical standards of practice and engages in safety planning with participants and/or family.</li>
<li>Develops and leads group counseling and participant support group activities.</li>
<li>Refers participants and families to appropriate community agencies or facilities, serves as a liaison with such organizations and as an advocate for participants.</li>
<li>Assists in the completion of advance directives, mortuary arrangements, funeral planning and/or facility placement.</li>
<li>Aids patients/representatives in ascertaining third-party and financial resources and planning for financial coverage for services as necessary.</li>
<li>Addresses any psychosocial needs that may require social work support and intervention (e.g., anxiety, depression and other behaviors), both at the center and at home.</li>
<li>Works with PACE participants and the IDT to develop an appropriate discharge plan for disenrolling from PACE services.</li>
<li>May be required to perform home visits to private homes of CalOptima Health's PACE participants; frequent travel in Orange County.</li>
<li>Support PACE participants with care coordination needs, such as transportation, family communication, scheduling visits to the center, supporting with warm handoff process to our community partners.</li>
<li>Represents and supports the participant's care management needs by being an advocate for their care, supporting clinical needs such as supportive counseling, developing care plans to manage all psychosocial needs (i.e., establishing support systems, coping mechanisms, assessing depression, anxiety, cognition) and developing interventions. </li>
</ul>
</li>
</ul>
<ul>
<li>25% - Support Services
<ul>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.</li>
<li>Consults with and advises staff members regarding the relationship of social, emotional and cultural factors to health and medical care and the availability of social services in the community.</li>
<li>Attends and participates in in-services, staff meetings and case conferences.</li>
<li>Helps support the new enrollee process of enrollment into the PACE program (e.g., communicates to IDT and ensures all service gaps are covered prior to enrollment).</li>
<li>Participates in program improvement for the Social Work department.</li>
<li>Works with the Quality Improvement (QI) department to support grievances, appeals and advocacy consistent with participant's rights.</li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Master's degree in social work from an accredited college or university PLUS 2 years of experience in a health-related field required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>1 year of experience working with the elderly population with relevant experience within the last 3 years required. </li>
<li>CPR and First-Aid Certification required or must be obtained within six (6) months of the date of hire. </li>
<li>Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 30% of the time or more.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>1 year of case management experience with the elderly population. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6652797&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is October 28, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6652797" target="_blank">https://jobs.caloptima.org/jobs/social-worker-pace-pace-garden-grove-california-united-states-58da0142-6a85-4436-b766-3262bc0eebfd</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-a11aa92bce284647bad31fc069921fed

Social Worker (PACE)

<h3>Job Description</h3>
Are you self-motivated, intellectually curious, enjoy new challenges and have strong relationship building skills? Are you looking for an opportunity to gain valuable business experience and grow your career in the sales field? If so, please continue to read further! We are looking, for high-energy, proactive Customer Advocate to be an agent for customer satisfaction and retention to work in our Tampa office. IMAGINiT Technologies, a division of Rand Worldwide, is a leading provider of Autodesk design and engineering solutions. IMAGINiT provides CAD software and technology expertise to companies across North America. You will have a great team standing behind you, but you will need to bring motivation, persistence, and a sincere desire to help customers reach their business goals. Job Description Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract. 
<ul>
<li>Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.</li>
<li>Assessing internal processes and proposing improvements that directly affect customer retention.</li>
<li>Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.</li>
<li>Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.</li>
<li>Provide customers with usage data analytics to optimize their digital solutions.</li>
<li>Managing customer leads to ensure they are assigned and handled by the appropriate individual or department. </li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree in communications, marketing, or related field preferred or comparable experience</li>
<li>2 years of experience in CUSTOMER RELATIONS role</li>
<li>Strong technical acumen</li>
<li>Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.</li>
<li>Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to work at a high level with multi-tasking.</li>
<li>Strong presentation skills</li>
<li>Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools. </li>
</ul>
Compensation 
<ul>
<li>Base Salary between $45,000 USD - $55,000 USD + bonus </li>
</ul>
Benefits 
<ul>
<li>Health, Dental, and Vision</li>
<li>Flexible Spending Accounts</li>
<li>Short &amp; Long-Term Disability</li>
<li>Wellness Programs</li>
<li>Paid Holidays</li>
<li>Vacation and Sick Leave</li>
<li>401(k) with company match</li>
<li>Tuition Reimbursement</li>
<li>Service Awards</li>
<li>Employee Referral Bonus Program</li>
<li>Full Time-Monday-Friday Work Schedule </li>
</ul>
Visit us at <a href="http://www.rand.com" target="_blank">http://www.rand.com</a> for more information. We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws. We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in US for any employer without company sponsorship.

Customer Advocate

<h3>Job Description</h3>
Job Description
Are you self-motivated, intellectually curious, enjoy new challenges and have strong relationship building skills?
Are you looking for an opportunity to gain valuable business experience and grow your career in the sales field?
If so, please continue to read further!
We are looking, for high-energy, proactive Customer Advocate to be an agent for customer satisfaction and retention to work in our Tampa office. 
IMAGINiT Technologies, a division of Rand Worldwide, is a leading provider of Autodesk design and engineering solutions. IMAGINiT provides CAD software and technology expertise to companies across North America. You will have a great team standing behind you, but you will need to bring motivation, persistence, and a sincere desire to help customers reach their business goals.
Job Description
Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
<ul>
<li>Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.</li>
<li>Assessing internal processes and proposing improvements that directly affect customer retention.</li>
<li>Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.</li>
<li>Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.</li>
<li>Provide customers with usage data analytics to optimize their digital solutions.</li>
<li>Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in communications, marketing, or related field preferred or comparable experience</li>
<li>2 years of experience in CUSTOMER RELATIONS role</li>
<li>Strong technical acumen</li>
<li>Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.</li>
<li>Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to work at a high level with multi-tasking.</li>
<li>Strong presentation skills</li>
<li>Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.</li>
</ul>
Compensation
<ul>
<li>Base Salary between $45,000 USD - $55,000 USD + bonus </li>
</ul>
Benefits
<ul>
<li>Health, Dental, and Vision</li>
<li>Flexible Spending Accounts</li>
<li>Short &amp; Long-Term Disability</li>
<li>Wellness Programs</li>
<li>Paid Holidays</li>
<li>Vacation and Sick Leave</li>
<li>401(k) with company match</li>
<li>Tuition Reimbursement</li>
<li>Service Awards</li>
<li>Employee Referral Bonus Program</li>
<li>Full Time-Monday-Friday Work Schedule</li>
</ul>
Visit us at <a href="http://www.rand.com" target="_blank">http://www.rand.com</a> for more information. We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. 
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in US for any employer without company sponsorship.

<h3>Job Description</h3>
Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Advocate to work at a well-known insurance company in Tulsa, OK. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. \n \nSnapshot:&nbsp; \nMonday-Friday from 8:00AM-5:00PM \nPay Rate: $17.80 per hour \nThis is a long-term opportunity. \n \nWhy you should apply to be a Customer Advocate: \n- Enjoy a flexible work schedule with 3 days in the office and 2 days working from home after training. \n- Be part of a supportive team in a reputable health insurance environment. \n- Gain valuable experience in customer service and healthcare, enhancing your career prospects. \n- Work in a role that emphasizes clear communication and decision-making skills. \n \nWhat’s a typical day as a Customer Advocate? You’ll be: \n- Researching and responding to telephone and written inquiries in a prompt, accurate, and objective manner. \n- Engaging in provider outreach and making informed decisions to address customer questions effectively. \n- Performing data entry and utilizing your typing skills to manage inquiries and maintain records. \n-Medical Records Remote Retrieval \n \nThis job might be an outstanding fit if you: \n- Have a High School Diploma or GED and at least 1 year of customer service experience in a healthcare or health insurance environment. \n- Possess experience in provider outreach and have strong interpersonal, analytical, organizational, and independent decision-making skills. \n- Demonstrate clear and concise verbal and written communication abilities, along with data entry experience. \n \nPreferred qualifications include: \n- 1 year of customer service experience and 6 months of data entry experience in an office environment. \n- Familiarity with healthcare providers and knowledge of medical terminology and anatomy. \n- Referral preference will be given to applicants who can take and meet testing criteria. \n \nWhat happens next: \nOnce you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. \n \nHelping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Advocate today!
\n\n
#GRACE
 \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. 
Get a complete career fit with Kelly®.
 You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. \n\t\t\t \n\t\t\t \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
About Kelly
 Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\t\t\t \n\t\t\t

<h3>Job Description</h3>
Job DescriptionTo support our growth, we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.&nbsp;What will your job involve?
<ul>
<li>Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests </li>
<li>Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation </li>
<li>Maintain and update filing, inventory and database systems (both manual and computer processes)&nbsp; </li>
<li>Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:</li>
<li>Creating customer manifests </li>
<li>Printing and distributing process documents for daily production</li>
<li>Ensuring stock inventory in conjunction with your Plant Manager </li>
<li>Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.</li>
<li>Support with routing and rerouting of our trucks on a daily/weekly basis</li>
<li>Liaising with all departments and customers on account changes (billing, sales and logistics) </li>
<li>Generate reports on an as needed basis for the leadership team </li>
<li>Constantly look for new ways to better/improve the current administrative process&nbsp;</li>
</ul>
Who are we looking for?
<ul>
<li>Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence – we’re looking for someone who is diligent and self-driven but also brings a friendly and relatable dynamic to our team. Here’s some of the skills and attributes that would make you a great fit candidate: </li>
<li>Self-motivated to problem-solve and drive resolutions for a customer </li>
<li>Relationally driven, you will enhance and strengthen our customer relationships </li>
<li>Flexible, adaptable and able to prioritize, no two days are the same! </li>
<li>Works well with others and can motivate people you work with. </li>
<li>2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered </li>
<li>Intermediate to Advanced with computer systems (Microsoft office suite, etc.)</li>
<li>Salesforce experience would go a long way! </li>
<li>Good communication skills both written and verbal with record-keeping discipline&nbsp; </li>
<li>Ability to work occasional weekends, holidays or flex hours as needed by production demands</li>
<li>Proven experience in improving processes and procedures</li>
</ul>
If this sounds like the role for you, or somebody you know then we look forward to speaking with you!&nbsp;To find out more of what a day in the life with our customer service team looks like visit – <a href="https://www.danielshealth.com/customer-service&amp;nbsp" target="_blank">https://www.danielshealth.com/customer-service&amp;nbsp</a>; Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.&nbsp;Daniels Health &amp; Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health &amp; Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health &amp; Sharpsmart&nbsp; conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Service Advocate

<h3>Job Description</h3>
Job DescriptionMake a meaningful impact in healthcare while growing your career.&nbsp;Daniels Health is seeking a&nbsp;Customer Service Advocate&nbsp;to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more about our Customer Service team here: <a href="https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health" target="_blank">https://www.danielshealth.com/knowledge-center/life-customer-service-re…</a> About Daniels HealthWe’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.What You’ll Do:
<ul>
<li>Support all customer service and administrative functions&nbsp;related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance</li>
<li>Serve as the first point of contact for hospitals and healthcare facilities via phone and email </li>
<li>Investigate and resolve customer requests and complaints using Salesforce </li>
<li>Coordinate with production and transport teams to ensure timely deliveries </li>
<li>Create and distribute manifests, tracking forms, and process documents </li>
<li>Support daily routing logistics and inventory coordination </li>
<li>Collaborate across departments to manage account changes and generate reports </li>
<li>Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience</li>
</ul>
Must-Have Qualifications:
<ul>
<li>2+ years of customer service or administrative experience </li>
<li>Proficiency in Microsoft Office; Salesforce experience is a plus </li>
<li>Comfortable working with data to support decisions and process improvements </li>
<li>Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed</li>
</ul>
Nice-to-Have Qualifications:
<ul>
<li>Experience in healthcare, logistics, or service-based industries</li>
<li>Proven track record of improving processes or customer satisfaction</li>
<li>Familiarity with inventory or routing systems</li>
<li>Experience working with hazardous waste admin</li>
</ul>
Why You’ll Love Working Here:
<ul>
<li>Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores</li>
<li>401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule </li>
<li>Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more</li>
<li>Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal</li>
<li>Permanent Role: Full-time, Monday - Friday, 8:30 AM- 5 PM</li>
<li>Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare</li>
</ul>
Ready to Apply?We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief phone screen, on-site interview, and a video interview. We’re excited to meet candidates who are passionate about service and eager to grow.&nbsp;Daniels Health &amp; Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health &amp; Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health &amp; Sharpsmart&nbsp; conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job DescriptionTo support our growth, we are looking for a customer service advocate to join our team in Easton, PA. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.&nbsp;What you will do
<ul>
<li>Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates.</li>
<li>Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation.</li>
<li>Maintain and update inventory, filing, and database systems using both manual and digital processes.</li>
<li>Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents.</li>
<li>Monitor stock inventory and generate waste transfer documentation for facility transport.</li>
<li>Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments.</li>
<li>Produce reports for leadership and continuously seek improvements to administrative workflows.</li>
</ul>
What we are looking for
<ul>
<li>Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality setting</li>
<li>Strong relationship-building skills with a friendly, approachable demeanor that enhances customer trust.</li>
<li>A collaborative team player who can inspire and support colleagues across departments.</li>
<li>Technically proficient with Microsoft Office; experience with Salesforce and ERP systems is highly valued.</li>
<li>Excellent written and verbal communication skills, with strong attention to detail and documentation discipline.</li>
<li>Flexibility to work weekends, holidays, or varied hours based on production needs, and a mindset for continuous process improvement.</li>
</ul>
Why work for us
<ul>
<li>Job Stability&nbsp;– As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof</li>
<li>Comprehensive Benefits&nbsp;– Medical, Dental, and Vision Insurance effective on&nbsp;Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance</li>
<li>401K Matching Plan&nbsp;– 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and&nbsp;no waiting period&nbsp;on the match</li>
<li>Permanent Position&nbsp;– Full-time, 40 hours per week with long-term career potential</li>
<li>Mission-Driven Work&nbsp;– Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions</li>
<li>Growth &amp; Development&nbsp;– Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization</li>
</ul>
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people.&nbsp;Apply today&nbsp;and take the next step in your career with a company that’s transforming healthcare waste management for good. Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.&nbsp;Daniels Health &amp; Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health &amp; Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health &amp; Sharpsmart&nbsp; conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job DescriptionTo support our growth, we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.&nbsp;What will your job involve?
<ul>
<li>Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests </li>
<li>Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation </li>
<li>Maintain and update filing, inventory and database systems (both manual and computer processes)&nbsp; </li>
<li>Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:</li>
<li>Creating customer manifests </li>
<li>Printing and distributing process documents for daily production</li>
<li>Ensuring stock inventory in conjunction with your Plant Manager </li>
<li>Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.</li>
<li>Support with routing and rerouting of our trucks on a daily/weekly basis</li>
<li>Liaising with all departments and customers on account changes (billing, sales and logistics) </li>
<li>Generate reports on an as needed basis for the leadership team </li>
<li>Constantly look for new ways to better/improve the current administrative process&nbsp;</li>
</ul>
Who are we looking for?
<ul>
<li>Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence – we’re looking for someone who is diligent and self-driven but also brings a friendly and relatable dynamic to our team. Here’s some of the skills and attributes that would make you a great fit candidate: </li>
<li>Self-motivated to problem-solve and drive resolutions for a customer </li>
<li>Relationally driven, you will enhance and strengthen our customer relationships </li>
<li>Flexible, adaptable and able to prioritize, no two days are the same! </li>
<li>Works well with others and can motivate people you work with. </li>
<li>2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered </li>
<li>Intermediate to Advanced with computer systems (Microsoft office suite, etc.)</li>
<li>Salesforce experience would go a long way! </li>
<li>Good communication skills both written and verbal with record-keeping discipline&nbsp; </li>
<li>Ability to work occasional weekends, holidays or flex hours as needed by production demands</li>
<li>Proven experience in improving processes and procedures</li>
</ul>
What are the working hours?
<ul>
<li>We are looking for this position to be onsite in Stow, OH Monday-Friday, with the work hours of 9:00am-6:00pm.</li>
</ul>
If this sounds like the role for you, or somebody you know then we look forward to speaking with you!&nbsp;To find out more of what a day in the life with our customer service team looks like visit – <a href="https://www.danielshealth.com/customer-service&amp;nbsp" target="_blank">https://www.danielshealth.com/customer-service&amp;nbsp</a>; Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.&nbsp;Daniels Health &amp; Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health &amp; Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health &amp; Sharpsmart&nbsp; conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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