<h3>Job Description</h3>
Job Description

Job Title: Call Center Supervisor
Pay Rate: $32.89/hour Location: Evansville, IN Schedule:&nbsp;Hybrid - 2 days in office, 3 days remote&nbsp;
Job Summary:
We are seeking an experienced Call Center Supervisor to lead and support our Consumer Care team. This role is responsible for managing day-to-day operations, coaching agents, and ensuring exceptional customer service delivery.
Key Responsibilities:
<ul>
<li>Supervise and support call center agents in daily activities.</li>
<li>Lead training sessions for new agents (once fully trained).</li>
<li>Handle supervisor callbacks and resolve escalated issues.</li>
<li>Manage BBB and retail claims processes.</li>
<li>Host monthly agent huddles to address current topics and challenges.</li>
<li>Approve refund requests and review initial check requests.</li>
<li>Attend meetings with CNX management and act as liaison between Consumer Care Nutrition and Consumer Resource Center.</li>
<li>Assist with Non-US concerns and special case handling.</li>
<li>Create IPs and enter batch codes for lab-returned samples.</li>
<li>Transfer CLARE cases to appropriate markets.</li>
<li>Prepare monthly closing case reports for agents and specialists.</li>
<li>Support batch code verification requests and Abi Health cases.</li>
<li>Monitor daily backlog and tracking reports.</li>
<li>Process product allocation requests.</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in call center supervision or leadership role.</li>
<li>Strong organizational and communication skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in relevant systems and tools (training provided).</li>
</ul>
Why Choose Manpower?
<ul>
<li>Free training to upgrade your skills, including a free college tuition program.</li>
<li>Comprehensive benefits: medical, dental, vision, and 401(k).</li>
<li>Weekly pay with direct deposit.</li>
<li>24/7 Manpower customer care support.</li>
<li>Dedicated Career Partner to help you achieve your goals.</li>
<li>Voted #1 Best Places to Work by Glassdoor (2021).</li>
</ul>
Stop your job search and apply today! A recruiter will be in touch within 24 hours.
ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

Call Center Supervisor

<h3>Job Description</h3>
Job DescriptionAre you an insurance professional with a passion for leadership? Are you interested in leading a team to provide exemplary customer service? Submit your application to our Personal Lines Customer Service Supervisor role today! Job Summary Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced. Duties and responsibilities&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<ul>
<li>Directly involved in the recruitment of the Customer Service employees.</li>
<li>Create comprehensive training program for newly hired employees.</li>
<li>Facilitate training program and job shadowing program.</li>
<li>Partner with technology to build efficiency and automation into the work flow.</li>
<li>Partner with Marketing to build agent relations.</li>
<li>Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.</li>
<li>Communicates effectively internally and externally.</li>
<li>Other tasks and projects as may be assigned</li>
</ul>
 Essential Functions
<ul>
<li>Ability to communicate clearly verbally and in writing</li>
<li>Ability to supervise and provide guidance to Customer Service Representatives and direct reports</li>
<li>Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US</li>
<li>Ability to think critically, assess risk, and make informed decisions</li>
<li>Ability to commit to attendance schedule on-site</li>
</ul>
 Qualifications
<ul>
<li>5-7 years of experience in property and casualty insurance.</li>
<li>2-3 years of experience as a Supervisor in a call center environment</li>
<li>State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days</li>
<li>Thorough knowledge of the underwriting process and the analytics involved.</li>
<li>Excellent communication and organizational skills </li>
<li>Advanced computer skills and strong systems knowledge</li>
<li>College degree preferred</li>
</ul>
 Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Compensation and Benefits We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
<ul>
<li>Prof. Development and Educational Assistance Programs</li>
<li>Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution</li>
<li>15 Paid Time-Off Days</li>
<li>3 Discretionary Days</li>
<li>5 Parental Leave Days</li>
<li>5 Jury Duty Days</li>
<li>5 Bereavement Days</li>
<li>8 Company Paid Holidays</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vison Insurance</li>
<li>Short and Long Term Disability Insurance (company paid premium)</li>
<li>Flexible Spending Accounts with Company Contribution</li>
<li>Health Savings Accounts with Company Contribution</li>
<li>Employee Life and AD&amp;D Insurance</li>
<li>Dependent Life and AD&amp;D Insurance</li>
<li>Company paid AAA Membership</li>
<li>Company paid Identity Theft Protection</li>
<li>Other Ancillary Insurance Benefit Programs</li>
<li>And more…</li>
</ul>
 Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications. &nbsp;
Powered by JazzHR
fvCBCBsCix

<h3>Job Description</h3>
Job Description
ESSENTIAL FUNCTIONS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.
 
Under the direction of the Member Services Manager, plans, manages, directs, organizes and controls the operational activities and employees of the Call Center, including cross-selling, member service, quality, safety and security control.

Assists the Member Services Manager in overseeing the duties and functions of the Call Center employees and assumes the responsibilities of the Member Services Manager when made necessary by absence.

Supports the Member Services Manager by ensuring business objectives are attained and member service delivery is professional and efficient. Ensures systems are utilized to their fullest potential. Monitors inbound calls to observe employee performance, demeanor, technical accuracy, sales and service efforts, and adherence to Credit Union policies and procedures.

Responsible for achieving Call Center sales goals as established by Member Services and Support Manager and VP Branch Experience.

Establishes and monitors employee sales and production goals.

Monitors and observes employee performance, including technical accuracy, sales and service efforts, and conformation to policies and procedures.

Assists the Member Services Manager in providing leadership to and professional development of Call Center employees to ensure optimal member service. Maintains teamwork and morale among employees.

Monitors and reviews employee and inbound call queue performance. Monitors and manages service standard results daily, weekly and monthly. Reviews employee activities and works with Member Services Manager to formulate recommendations for improvement.

Answers questions and recommends corrective actions to address member concerns. Aids on complex inquiries, transactions and problem resolution, supervisor calls and approvals beyond employee limits.

Maintains the ability to process and fund loans of all types as well as cross-sell all Credit Union products and services.

Reviews Call Center activities and works with Member Services Manager to formulate recommendations concerning important policies and services.

Works with Member Services Manager as liaison between contracted partners and Credit Union to ensure processes are in place to better serve members.

Works with Credit Union partners and vendors to ensure expenses are in accordance with budget. 

Participates in project implementation, including leading and participating in business priority projects.

Works with Member Services Manager to ensure compliance with Credit Union operating policies and procedures.

Prepares Call Center schedule, ensuring that breaks and meals are taken to optimize staffing levels. Adjusts staffing models as needed based on service levels, anticipated events, special promotions and transaction volume.

Consistently coaches and reviews sales activities of Member Services Officers in all categories. Conducts role-playing with MSOs who need improvement in sales goals.

SUPERVISORY FUNCTIONS

Effectively directs and supervises assigned employees, ensuring optimal performance.

Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws.

Supervisory duties include, but are not limited to, employee selection, training, coaching and discipline. Verifies employee time records and employee performance. Motivates, coaches and evaluates assigned employees’ performance.

Establishes an environment that promotes teamwork and eliminates barriers to effectively working within the Call Center and across the Credit Union organizational structure.

Regularly schedules and conducts Department meetings to keep employees current on Credit Union goals, promotions, products, services, and activities. Encourages participation and open communication.
 
QUALIFICATIONS

The qualifications listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this position.

Education and Experience 
High School diploma or GED, or an equivalent combination of education and experience.
Knowledge of operational activities and practices in a financial institution.
Five or more years of increasingly responsible experience in a supervisory role within a financial institution, or other related managerial experience.

Certificates, Licenses and Registrations
California State Notary license (or ability to obtain one).
 Knowledge
Call Center operations, practices, laws and regulations.
Credit Union products, services, programs and promotions.
Microsoft Word, Excel, Outlook.
 
Supervisory Skills and Abilities
Develops and encourages cooperation and teamwork among employees.
Possesses skills in directing, coaching, motivating, delegating, evaluating, and counseling assigned employees.
Knowledge and experience in promoting teamwork and eliminating barriers to effectively working within the Department and across the Credit Union organizational structure.
 
Other Skills and Abilities
Operates a variety of office equipment and machines.
Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.
Ability to work a variety of hours, including evenings and weekends.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee:

Occasionally
(up to 3 hours per workday)

Frequently
(3 - 6 hours per workday)

Regularly
(more than 6 hours per workday) 

Sits



 X

Stands

 X



Walks

 X



Bends neck or waist

 X



Twists neck or waist

 X



Stoops or kneels

 X



Uses hands to finger, handle or grasp



 X

Repetitively uses fingers



 X

Reaches, pulls or pushes below shoulder level

X



Reaches, pulls or pushes above shoulder level

 X


Lifts and carries

 11 to 25 pounds


 Up to 10 pounds

Talks 



 X

Hears



 X

Sees



 X

Drives a vehicle

 X



Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Condition

The worker is not substantially exposed to adverse environmental conditions.

Mobility

Moderate

Noise Level

Moderate
 
AFFIRMATIVE ACTION/EEO STATEMENT:
 
It is the policy of CoastHills to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. CoastHills conforms to the spirit as well as to the letter of all applicable laws and regulations. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by CoastHills where appropriate.

<h3>Job Description</h3>
Job DescriptionCall Center Supervisor
The Call Center Supervisor supports and/or leads internal and offshore call centers and plays a critical role in the patient experience and overall patient journey. This role is responsible for driving performance, developing best-in-class goals in partnership with leadership, and ensuring optimization of the Scheduling Team to meet or exceed call center metrics. The Supervisor supports the Call Center Director (Scheduling and Fill Rates) by driving results across multiple channels and improving fill rates and clinic performance.
The identification of duties and responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.
This role is open only to candidates located in Ohio or Michigan.
ABOUT MIDWEST VISION PARTNERS
Vision is a precious gift. Midwest Vision Partners (MVP) is focused on improving and preserving it for as many patients as possible by cultivating a network of world-class ophthalmologists and optometrists who provide exceptional, patient-centered care. Headquartered in Chicago, MVP proudly supports prominent eye care professionals in 70+ locations across Ohio, Michigan, Pennsylvania, West Virginia, and Illinois, with over 140 physicians and 1,500 employees dedicated to delivering customized, high-quality patient care.
WHAT YOU WILL BE WORKING ON:
<ul>
<li>
Support and lead internal and offshore call center teams
</li>
<li>
Maintain working knowledge of MVP products and services
</li>
<li>
Navigate multiple scripting, scheduling, and CRM systems with a focus on scheduling and retention
</li>
<li>
Ensure timely, accurate communication and execution of deliverables
</li>
<li>
Conduct quality assurance reviews and audits for new and tenured employees (internal and external vendors), targeting 85% for voice and 98%+ for all other channels
</li>
<li>
Drive companywide occurred visit fill rates and achieve 93%+ fill rates for assigned practices
</li>
<li>
Review and support communication channels to enhance patient experience and fill rates
</li>
<li>
Participate in Fill Rate Meetings, WBRs, and MBRs to optimize schedules and templates
</li>
<li>
Lead and participate in initiatives such as call calibrations, training, and ad-hoc projects
</li>
<li>
Partner cross-functionally with operations and clinical teams to identify actionable insights
</li>
<li>
Communicate trends, findings, and recommendations to leadership on an ongoing basis
</li>
<li>
Support training efforts for learners at all levels to improve performance and quality
</li>
<li>
Provide support to inbound scheduling, billing, and outbound recall teams as needed
</li>
<li>
Ensure NPS and quality initiatives are met or exceeded
</li>
<li>
Comply with all organizational policies, procedures, and SOPs
</li>
<li>
Perform other duties as assigned
</li>
</ul>
KNOWLEDGE, EDUCATION, AND SKILLS REQUIREMENTS:
<ul>
<li>
Minimum of 3 years of eye care experience (required)
</li>
<li>
3 + years of prior leadership experience (required)
</li>
<li>
Strong verbal and written communication skills
</li>
<li>
Strong critical thinking, analytical, and collaboration skills
</li>
<li>
Ability to interpret quality reports and identify trends
</li>
<li>
Self-motivated with the ability to work independently
</li>
<li>
Availability to support call center hours, including evenings and weekends as needed
</li>
</ul>
WHAT WILL MAKE YOU AWESOME:
<ul>
<li>
Excellent communication and listening skills
</li>
<li>
Strong attention to detail and analytical mindset
</li>
<li>
Knowledge of vision front office, back office, or optometry workflows
</li>
<li>
Solution-driven approach to problem solving
</li>
<li>
Familiarity with quality assurance, coaching, and training methodologies
</li>
<li>
Ability to work cross-functionally while keeping the big picture in focus
</li>
</ul>
WHAT YOU KNOW:
To be successful in this role, you will have the following experience or knowledge:
<ul>
<li>
Proficiency in Excel and Google Docs
</li>
<li>
Experience in the medical, vision, or healthcare industry
</li>
</ul>
 Job Posted by ApplicantPro

Supervisor, Call Center

<h3>Job Description</h3>
Job Description
 
Call Center Supervisor
 

Position Overview:
The Call Center Supervisor assists in trainings, evaluates and monitors on-the-job performance of staff responsible for third party collections. The Collections Supervisor also ensures that the Collectors are meeting production goals and complying with company standards as well as federal collection laws.
 
Principle Responsibilities as applicable 
<ul>
<li>Effectively manage and supervise group of 12-18 telephone representatives</li>
<li>Past and current ability to train, coach and develop company training materials</li>
<li>Monitor floor activity and both outbound and inbound calls to assist employees/ customers</li>
<li>The ability to diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer</li>
<li>The ability to effectively prioritize tasks and responsibilities for both themselves and their collection team</li>
<li>Knowledge and understanding of all Federal, State, Local laws and regulatory requirements in the collection industry</li>
<li>Ensure and monitor that company policies, procedures, quality and compliance are being applied.</li>
<li>Ability to effectively communicate expectations, consequences as directed by management</li>
<li>Other duties assigned by management</li>
</ul>

Principle Objectives and Expectations
<ul>
<li>Effective written and verbal communication skills</li>
<li>Independent problem solving analysis and decision-making skills</li>
<li>Great attention to detail and accuracy</li>
<li>Ability to maintain confidentiality</li>
<li>Proficient knowledge of relevant computer programs such as MS office</li>
<li>Posses a high level of professionalism</li>
<li>Must be punctual and dependable </li>
</ul>
 
Experience
<ul>
<li>Previous collections management experience is required</li>
<li>Minimum HS diploma or equivalent</li>
</ul>

<h3>Job Description</h3>
Job Description
POSITION SUMMARY The Reservations Supervisor is primarily responsible for overseeing the day to day operations of the Reservations Department, ensuring that agents are following procedures and providing first rate service by effectively taking reservations and communicating guest inquiries accurately in a friendly and courteous manner; demonstrating patience, empathy, adaptability, consistency, clear communication, and knowledge necessary; have exceptional time management skill, an admirable work ethic, upbeat attitude and the ability to use positive language. Most communication is handled over the phone although some processes are dealt with via written communication. This position may be required to work nights, weekends and holidays.
This is an&nbsp;in-office position&nbsp;located at&nbsp;1624 Market St., Denver, CO 80202. The individual hired for this role is expected to be on-site and work in the office&nbsp;each day. Remote or hybrid work arrangements are not available for this position.&nbsp;&nbsp;
Call Center Perks:

<ul>
<li>Full time employees receive $250 monthly commuter bonus/parking benefit&nbsp;</li>
<li>$2.00 an hour extra incentive on Saturday and Sunday</li>
<li>Two meals provided to Call Center Team Daily</li>
<li>Flexible scheduling options to accommodate work-life balance</li>
</ul>

Shifts available:&nbsp;
Thursday through Monday

<ul>
<li>5:00pm to 1:00am</li>
<li>3:00pm to 11:00pm</li>
<li>2:00pm to 10:00pm</li>
</ul>

 SUPERVISOR RESPONSIBILITIES o Oversee Reservation Agents o Monitors and evaluates phone calls and emails ensuring agents are following TOG standard procedures o Weekly full venue checks using OpenTable to ensure agents are following procedures and monitor overbooking/ irregular patterns o Assign daily tasks and ensure they are done. Assign additional tasks as they arise o Review opening and closing check lists o Review coyle reports, address any concerns and acknowledge accomplishments o Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. o Maintain accurate employee records pertaining to development and counseling o Ensures all updates/revisions are communicated properly to staff o Attend and facilitate meetings Reservationist Duties o Answering phones and emails when volume picks up or understaffed o Sending reports to management o Handles any difficult guests for reservationists o Works with management to remediate any issues o Follows up with guest recovery options OpenTable Management  Changing existing shifts/creating new ones  Closing days for Buyouts  Manage all updates i.e. Shift Notes, Bulletin Boards, Directions, Restaurant Info, Holidays Customer Service and Problem Solving  Quick thinker and able to step in and assist. Able to get to the bottom of an issue quickly to find a resolution that will satisfy the guest  Able to remain gracious, apologetic and pleasant to ensure a positive guest experience  Always ready to provide superior customer service at all times.  Knows the details of each property and is prepared to answer any difficult questions that may arise.  Anticipate guests needs, respond promptly however busy with their own workload Department SOP’s  Create and update manual, forms, related SOP’s, email templates  Creates worksheets for tracking information TRAINING Train reservationists, hosts, managers and DOP’s standard TOG Policy including but not limited to: o Verbiage o Reservation recommendations o Good customer service o Guest complaints o Shortel Phone use o OpenTable use SIDEWORK &amp; REPORTING  Oversee Gift Cards: Purchasing, Processing, Audit  Marketing: WDYHAU Tracking, Review Marketing Reports, Assign Comment Card Entries, Guest Report Exports, Concierge Reports  Side Projects for DOP’s &amp; Management: Comp sets, Printing training manuals, Data entry, Menu preparation, Worksheet creation/ editing  Reports: Oversee queue reports, Phone &amp; Email Monitoring Reports, Email Tracking Reports, Phone Report, Development Reports. 
Why Join Our Team?
<ul>
<li>Comprehensive Benefits Package</li>
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Group Life and Disability Insurance</li>
<li>Group Accident, Hospital Indemnity, and Critical Illness Insurance</li>
<li>Traditional and Roth 401(k) Plan</li>
</ul>
<li>Exclusive Perks &amp; Growth Opportunities</li>
<ul>
<li>Employee Dining Discounts and/or Complimentary Onsite Meals</li>
<li>Career Development &amp; Limitless Growth Opportunities</li>
<li>If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program (EAP)</li>
<li>Commuter and Dependent Care Benefits</li>
</ul>
</ul>
 We use eVerify to confirm U.S. Employment eligibility.

<h3>Job Description</h3>
Job DescriptionSalary: $70,000-$80,000 plus commission (monthly, quaterly, bi-annually) 
Who are we:
Toyota Insurance is a brand name of Toyota Insurance Management Solutions USA, LLC (TIMS). We are an independent agency specializing in property and casualty insurance for Toyota vehicle owners. We offer insurance through our trusted carrier partners to provide coverage for your Toyota vehicle, home and other assets. Our mission is to improve the Toyota ownership experience by improving the insurance experience. 
 
Job Overview:
Our Contact Center Sales Supervisor will primarily be responsible for leading an assigned Sales Team to achieve/exceed department new business sales and existing business retention targets. You will lead your team to success by mentoring, coaching, and motivating your direct reports in achievement of high-performance in all department KPIs.
 
Job Responsibilities:
The Contact Center Sales Supervisor will manage/oversee all aspects and daily duties of their assigned team of insurance sales agents; the number of team members can vary from eight to fifteen employees in a team. This includes assisting all team members as necessary and ensuring each have the necessary tools for success. Job Responsibilities &amp; Job Functions to include but not limited to:
<ul>
<li>Full understanding of the organizations business strategy, product offerings, services, procedures, and guidelines to ensure proper mentoring of staff- be recognized as the Subject Matter Expert.</li>
<li>Drive their respective team in achievement of all sales, service, retention, business quality targets (Department KPIs) including driving agent achievement of individual targets.</li>
<li>Answer questions from staff and provide guidance/feedback to achieve optimum results/customer experience.</li>
<li>Mentor, and coach sales agents to maximize productivity and production; Write the policy Right, ensure agents are offering appropriate coverage for the represented risk and writing the policy in full Compliance of organization processes.</li>
<li>Full engagement of assigned team/department to help in employee retention; understand needs of every employee and provide necessary support/training/guidance to maximize their potential, celebrate employees success and properly manage all employee inadequacies.</li>
<li>Ensure agents understand and comply with contact center objectives, performance standards, and policies.</li>
<li>Understand agent sales techniques and quality of the business they are writing through Call Monitoring; achieve established department call recording observation targets to help lower performing agents improve production and/or quickly identify potential issues.</li>
<li>Monitor key metrics and identifying process improvements.</li>
<li>Keep up with industry trends and ensure department compliance.</li>
<li>Provide weekend support, once a month, to both Contact Center and Point of Sales team member (Manager on Duty rotation).</li>
<li>Prepare and manage Contact Center Staffing Schedules, breaks, and ensuring proper coverage.</li>
<li>Identify Agent training needs/opportunities and work with Learning Architect to design relevant training content and curriculum.</li>
<li>Facilitate team meetings and present team scorecard to upper management.</li>
</ul>
 
Required Education and Experience:
<ul>
<li>P&amp;C Insurance experience required 5 years minimum in sales agent role; 2 years minimum in a call center environment.</li>
<li>TIMS Insurance sales experience: 1 year minimum; 2 years preferred.</li>
<li>Bilingual (Spanish/English) or multilingual (Plus). </li>
<li>Prior leadership role experience preferred; mentorship or lead capacity roles included.</li>
<li>Must hold an active insurance license in home state and some non-residential licenses across the nation.</li>
</ul>
 
Required Knowledge, Skills, and Abilities: 
<ul>
<li>Strong interpersonal skills (verbal and written) with the ability to interact with customers and provide constructive feedback and effective performance conversations with team members.</li>
<li>High-level organizational skills that reflect the ability to perform and prioritize multiple tasks.</li>
<li>Must work well in a fast-paced team environment.</li>
<li>Excellent customer service and verbal/written communication skills.</li>
<li>Strong phone and verbal communication skills along with active listening.</li>
<li>Customer focus and adaptability to different personality types.</li>
<li>Data analysis to identify trends, patterns, and areas for improvement.</li>
<li>Proficiency with call center software and reporting tools.</li>
<li>Ability to multi-task, set priorities and manage time effectively.</li>
<li>Confident problem solver with strong conflict resolution abilities.</li>
</ul>
 
Required Competencies:
<ul>
<li>Customer focus</li>
<li>Leadership</li>
<li>Detail-oriented</li>
<li>Problem Solving</li>
<li>Analytical Thinking</li>
</ul>
 
Scope of Management:
Total of direct reports: 8-15 sales agents.
 
Compensation:
<ul>
<li>Base Salary: $70,000-$80,000 plus commission (monthly, quaterly, bi-annually) </li>
</ul>
 
What are the Perks?
<ul>
<li>Medical, Dental &amp; Vision Insurance </li>
<li>Paid Time Off, Paid Holidays and Sick Days </li>
<li>401(k) Match</li>
<li>FSA and HSA</li>
<li>Pet Insurance</li>
<li>Life Insurance</li>
</ul>
 
Position Type/Expected Hours of Work:
General office environment. No special physical demands required.Hybrid schedule with a minimum of two in-office days weekly.
 Degree of Travel: None
 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Work Authorization:
Applicants must be authorized to work for any employer in the U.S. This position does not offer sponsorship or the transfer of sponsorship of employment Visa.
 
Learn More:
Visit our website Toyota Insurance:<a href="https://toyotainsurance.com/careersto" target="_blank">https://toyotainsurance.com/careersto</a> learn more about our company culture and career opportunities.
 
FLSA Job Status: Exempt Non-Exempt
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
An Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
 
'EEOC is The Law' Information:
<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.1" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a>

Call Center Sales Supervisor

<h3>Job Description</h3>
Job DescriptionJob Description 
The Supervisor is responsible for day-to-day leadership&nbsp;with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Hampton Roads area Duties: • * Participate in efforts to improve overall performance • Supervise and manage overall contact center operations: • Workforce Management and schedule management • Quality assurance • Performance management • Reinforce training and coaching contact center agents • Direct customer support, when needed • Engage with client and respond to Government requests • Other duties, as assigned Requirements • HS diploma (or equivalent) is required. • 1-2 years of contact center experience • 1-2 years of contact center supervisor experience • Must be able to obtain and maintain government agency suitability requirements as a condition of employment • A reliable, hard-wired internet connection is required
Additional Information 
All your information will be kept confidential according to EEO guidelines.

Remote Call Center Supervisor

<h3>Job Description</h3>
Job Description
A Call Center Supervisor serves as a coach, mentor, and subject matter expert to the Call Center team. Under the guidance of the Call Center Manager, the Supervisor will provide coaching and support to assist in ensuring the immediate needs of the team, business and customers have been properly addressed.
Duties and Responsibilities
<ul>
<li>Assist the Contact Center Manager in managing day-to-day operations and serve as a liaison for the Storage Services Specialists.</li>
<li>Support QA standards for staff, ensuring calls are compliant with standards, escalating issues as needed, and maintaining communication with customers and management.</li>
<li>Monitor attendance of agents to ensure punctuality from lunches and breaks.</li>
<li>Serve as a subject matter expert regarding Self-Storage processes, including move-in guidelines, customer satisfaction, payment options, and billing cycle verification.</li>
<li>Contribute a culture of accountability, continuous improvement, and personal excellence by coaching and mentoring employees, who may need additional training and/or support.</li>
<li>Provide floor support, including escalated calls or to assist in queue busting, as needed and when directed by the manager.</li>
<li>Complete regular reports to management and offer new ideas to improve performance at the call center.</li>
<li>Develop knowledge and understanding of the entire SROA organization to answer questions and direct calls appropriately; in particular, maintain familiarity with properties, vendors, and fee structures.</li>
<li>Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.</li>
<li>Oversee and work with remote employees as needed.</li>
<li>Serve as a manager on duty when the manager is out of the office or conduct training for new hires.</li>
<li>Coach and mentor call center team to ensure they are adhering to all performance expectations.</li>
</ul>
Qualifications
<ul>
<li>HS Diploma or equivalent required. Associate’s degree is preferred</li>
<li>3+ years in a Contact Center environment, of which 2+ years in a leadership role</li>
<li>Supervisory experience: previous self-storage organization preferred</li>
<li>Microsoft Office knowledge required</li>
<li>Team management experience</li>
<li>Strong organization, communication, and leadership skills</li>
<li>Ability to deal with demanding customers and escalations</li>
<li>Must have a positive outlook, willingness to lead by example, sense of responsibility, and a high level of motivation</li>
<li>Creative Thinking</li>
<li>Flexibility in working hours, including the ability to work nights and weekends</li>
</ul>
SROA Offers:
<ul>
<li>UKG Wallet – on-demand pay option</li>
<li>100% paid medical coverage options for employee-only</li>
<li>Dental and vision plans for optimal care</li>
<li>Eight (8) paid holidays</li>
<li>Generous Paid Time Off (PTO), increasing with years of service</li>
<li>Paid Maternity and Parental Leave for growing families</li>
<li>401(k) with substantial employer match and 100% immediate vesting</li>
<li>Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings</li>
<li>GAP Insurance for added financial protection</li>
<li>Employer-paid Life Insurance and Short-Term Disability coverage</li>
<li>Long-Term Disability (LTD) coverage for added peace of mind</li>
<li>Pet insurance – because your pets are family too</li>
<li>Storage Discounts to help you declutter and organize</li>
<li>Access to Voluntary Benefits for personalized coverage</li>
<li>Learning and development opportunities to maximize your potential and excel in your career</li>
<li>A great culture that values collaboration, innovation, and inclusivity</li>
</ul>
Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 660 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers.
At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting from within.
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

10,894 call-center-supervisor Jobs