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Member Liaison Specialist (Customer Service) - Bilingual CalOptima CalOptima Health is seeking a highly motivated Member Liaison Specialist (Customer Service) - Bilingual to join our team. The Member Liaison Specialist (Customer Service) will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. The incumbent will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Position Information: 
<ul>
<li>Department: CS - Member Liaison </li>
<li>Salary Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880) </li>
<li>Work Arrangement: Full Office </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6544028&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 16, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6544028" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-bilingual-505-city-parkway-west-california-united-states-9f95a945-0116-4567-930e-6074edfaa122</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-09a2096a660c754c9d2f61883f649344

Member Liaison Specialist (Customer Service) - Bilingual

<h3>Job Description</h3>
Job Description
Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 
If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. 
No Healthcare Experience? We’ve Got You.
We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.
The Role: Call Center Supervisor | Sandy Springs, GA
You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.
What You’ll Be Doing:
<ul>
<li>Lead a team that brings calm, concierge-level care</li>
<li>Coach with heart—accountability, feedback, support, growth</li>
<li>Handle tough calls with grace and a focus on solutions</li>
<li>Use data and performance metrics to level up service</li>
<li>Keep standards high and the patient experience world-class</li>
</ul>
Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  
Requirements
What You Need:
<ul>
<li>Minimum 1 year experience as a customer service supervisor</li>
<li>Background in call center environment is ideal</li>
<li>Passion for helping patients and developing teammates</li>
<li>Attention to detail and proven track record of achieving performance metrics</li>
<li>Clear, confident communication</li>
<li>Calm under pressure, quick with smart decisions</li>
<li>Adaptable and driven by results</li>
</ul>
Benefits
Why You’ll Love It:
<ul>
<li>Build your skills in an environment driven by excellence</li>
<li>Competitive pay based on experience</li>
<li>Fast-growing company = big opportunities for career progression</li>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision </li>
<li>401(k) – because your future deserves self-care too </li>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge </li>
<li>Bring your crew: referral bonuses when you refer great people</li>
</ul>

Call Center Supervisor

<h3>Job Description</h3>
Job Description
Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 
If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. 
No Healthcare Experience? We’ve Got You.
We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.
The Role: Call Center Supervisor | Lehi, UT
You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.
What You’ll Be Doing:
<ul>
<li>Lead a team that brings calm, concierge-level care</li>
<li>Coach with heart—accountability, feedback, support, growth</li>
<li>Handle tough calls with grace and a focus on solutions</li>
<li>Use data and performance metrics to level up service</li>
<li>Keep standards high and the patient experience world-class</li>
</ul>
Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  
Requirements
What You Need:
<ul>
<li>Minimum 1 year experience as a customer service supervisor</li>
<li>Background in call center environment is ideal</li>
</ul>
<ul>
<li>Passion for helping patients and developing teammates</li>
<li>Attention to detail and proven track record of achieving performance metrics</li>
<li>Clear, confident communication</li>
<li>Calm under pressure, quick with smart decisions</li>
<li>Adaptable and driven by results</li>
</ul>
Benefits
Why You’ll Love It:
<ul>
<li>Build your skills in an environment driven by excellence</li>
<li>Competitive pay based on experience</li>
<li>Fast-growing company = big opportunities for career progression</li>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision </li>
<li>401(k) – because your future deserves self-care too </li>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge </li>
<li>Bring your crew: referral bonuses when you refer great people</li>
</ul>

<h3>Job Description</h3>
Job Description
Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes:
<ul>
<li>Flexible Paid Time Off</li>
<li>Fortune 500 Health Medical Plans - We offer comprehensive medical plans</li>
<li>11 Paid Holidays</li>
<li>Mental Health Days - We prioritize your well-being by providing two mental health days annually.</li>
<li>Birthday PTO</li>
<li>Paid Volunteer Time </li>
<li>401k Employer Match - Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period</li>
<li>Milestone Bonuses - Celebrate life's milestones with a $1,000 award</li>
<li>Employee Referral Program - Earn up to $5,000 per referral</li>
<li>Tuition Reimbursement - Receive $1,500 annually for furthering your education</li>
<li>Career Pathing - a plan that provides clarity for your growth and development</li>
</ul>
A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching livesTM, including your own and those in our community. Our culture is fueled by our Core Values; Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration. We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community. At Red Rocks CU, we extend beyond traditional banking to assist our members in seizing opportunities and building a brighter financial future that spans a lifetime.
Role:
The Call Center Supervisor leads a high-performing team focused on delivering Trusted Support, Tailored Solutions, and Unparalleled Service to our members. This role ensures member satisfaction through coaching and training, resolves escalated issues with care, and performs member account transactions with accuracy and confidentiality. By enforcing policies, procedures, and regulatory standards, the supervisor drives operational efficiency while fostering a culture that is committed to Enriching Lives through every interaction.
Essential Functions:
<ul>
<li>Coach/QA Call Center Reps on a weekly basis</li>
<li>Review NPS surveys, seek opportunities for process improvement, and contact neutral or detractor respondents</li>
<li>First point of contact for call center questions from call center representatives and handles all member escalations</li>
<li>Train new hires and/or helping with training new systems/products the call center may be handling</li>
<li>Monitor daily work to ensure timely completion</li>
<li>Assist team by answering phones, Q2 and Hubspot messages, etc. as needed</li>
<li>Provide Branch coverage when needed</li>
<li>As directed, assist with audits including but not limited to: Q2 Messages, CD Exception report, dual control for branch</li>
<li>Open new memberships/ add new joints for members wanting to join the credit union</li>
<li>Recommends further action needed with employees based on coaching/training observations</li>
<li>Approve wires and, fee reversals.</li>
</ul>
Desired Performance Competencies
<ul>
<li>Coaching &amp; Developing Others</li>
<li>Continuous Improvement</li>
<li>Driving for Results</li>
<li>Positive Approach</li>
<li>Emotional Intelligence Essentials</li>
<li>Managing Work</li>
<li>Business/Functional/Technical</li>
</ul>
Experience: 
<ul>
<li>Three years to five years of similar or related experience.</li>
<li>(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.</li>
<li>Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.</li>
</ul>
Other Skills:
<ul>
<li>Preferred experience of 3 years in Credit Union/banking in a call center capacity.</li>
</ul>
Work Environment:
<ul>
<li>On a weekly basis all WFH employees are required to be in office on Tuesdays and Thursdays. Based on the demands of specific tasks or department requirements, WFH employees may need to be available for in office work at their manager's discretion. Working from the office may be necessary for certain collaborative tasks.</li>
</ul>
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Profit sharing</li>
<li>Savings bank</li>
<li>Vision insurance</li>
</ul>
 The Call Center supervisor position plays a critical role in the success of Dick Van Dyke Inc. The supervisor will provide front-line direction to our team CSRs, and ensure quality service is provided in every customer interaction. The CSR supervisor will promote professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs. Call Center Supervisor Schedule: 
<ul>
<li>8 hour shift</li>
<li>Monday to Friday 8am to 5pm w/ 1hr lunch</li>
</ul>
Call Center Supervisor Position Requirements: 
<ul>
<li>Leadership aspirations. Youre interested in learning how to develop your leadership skills and be a coach, advocate, and role model to our CSRs.</li>
<li>A post-secondary degree or certificate, preferably in Business Management or Communications. A combination of education and work experience will also be considered.</li>
<li>At least two years of experience in a leadership, supervisory, or coaching role</li>
<li>Ability to work both independently as well as in team settings within a fast-paced environment.</li>
<li>Ability to type 45 WPM with accuracy</li>
<li>Strong knowledge of MS software (Word, Excel, Power point).</li>
</ul>
Call Center Supervisor Position Additional Requirements: 
<ul>
<li>All Applicants must provide 3 professional references</li>
<li>High school or equivalent (Required)</li>
<li>Microsoft Office: 1 year (Required)</li>
<li>Supervisory Experience: 2 years (Required)</li>
<li>Customer Service Experience: 5 years (Preferred)</li>
<li>Driver's License (Required)</li>
</ul>
Call Center Supervisor Benefits include after 90 days: 
<ul>
<li>Health Benefits</li>
<li>Dental Benefits</li>
<li>Vision</li>
<li>Life Insurance</li>
<li>401K Profit Sharing Retirement Plan</li>
<li>Aflac</li>
<li>Flex Spending Account</li>
<li>1 week Paid Vacation</li>
<li>4 PAID personal days a year</li>
<li>Off Sundays</li>
</ul>
Job Type: Full-time Work Location: One location Call Center Supervisor Pay: Commensurate on experience

<h3>Job Description</h3>
Job DescriptionDescription:
 
Job Profile Name: Supervisor-Call Center
Job Code: Sup1
Job Summary: The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
<ul>
<li>Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed</li>
<li>Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources</li>
<li>Develop work schedules and assign duties to direct report personnel to ensure efficiency. Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources</li>
<li>Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems</li>
<li>Ensure compliance with company Wage &amp; Hour policy, including ensuring non-exempt employees get their rest &amp; meal breaks</li>
<li>Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports</li>
<li>Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis</li>
<li>Participate in meetings and recommend changes to policies and procedures</li>
<li>Assume leadership responsibility for departmental tasks and call center activities as required- Support and enforce call center expectations</li>
<li>Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.</li>
<li>Assist direct reports with escalated issues or cases as needed</li>
<li>Perform other duties as assigned by leadership</li>
<li>Maintain a high level of confidentiality while performing all work tasks </li>
<li>Perform other duties as assigned by leadership.</li>
</ul>
Requirements:
Education/Experience: High school diploma or equivalent required. An Associate’s or Bachelor’s degree is preferred. A combination of education and relevant call center or leadership experience may be considered in place of formal education.
 
Experience: 2+ years in a call center environment, with at least 1 year in a leadership, supervisory, or team lead role.

Supervisor-Call Center

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary: The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
 
· Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
· Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
· Develop work schedules and assign duties to direct report personnel to ensure efficiency. Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
· Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
· Ensure compliance with company Wage &amp; Hour policy, including ensuring non-exempt employees get their rest &amp; meal breaks
· Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
· Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
· Participate in meetings and recommend changes to policies and procedures
· Assume leadership responsibility for departmental tasks and call center activities as required- Support and enforce call center expectations
· Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
· Assist direct reports with escalated issues or cases as needed
· Perform other duties as assigned by leadership
· Maintain a high level of confidentiality while performing all work tasks 
· Perform other duties as assigned by leadership.
Requirements:
- Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully.

<h3>Job Description</h3>
Job DescriptionDescription:
The GREAT STATE TEAM is seeking Remote Extended Business Office (EBO) Supervisors to join our fast-growing teams! As an EBO Supervisor you will manage the performance, workflow, activity and standard of service for our EBO Customer Service Representatives who act directly in clients’ names to provide information to patients/account holders, resolve billing and payment issues, and collect payment in order to support client and public alike. The EBO Supervisor works to perform the duties below, as well as coach/train, handle escalated patient and client issues, ensure quality/compliance, and manage personnel matters.
 
**Veterans and Military Spouses Encouraged to Apply**
 
Duties include but are not limited to:
<ul>
<li>Monitors and manages performance, activity, and quality of assigned EBO Representatives in their teams.</li>
<li>Manages the scheduling, attendance and workflow of their team to maximize results for company, client, and members of the public.</li>
<li>Acts as supervisory backup in support of other department personnel.</li>
<li>Coaches and trains team and department personnel as required. Updates and maintains department-specific training material.</li>
<li>Ensures changes/updates to policies, protocols, and information within the department are rapidly and accurately distributed to all relevant staff.</li>
<li>Helps to make suggestions and implement ideas that improve team and department performance.</li>
<li>Interviews and screens job applicants for department positions.</li>
<li>Handles personnel and disciplinary issues for assigned staff as required.</li>
<li>Creates and conducts formal performance appraisals for assigned staff.</li>
<li>Completes assigned reporting and administrative tasks as required by the department.</li>
<li>Leads/Participates in meetings regarding EBO team &amp; department issues.</li>
<li>Makes/answers escalated calls in the name of the client in order to resolve billing and payment issues as necessary.</li>
<li>Ensures staff handle client and account holder correspondence with accuracy, timeliness and according to protocol.</li>
<li>Maintains internal and external compliant and personnel incident logs.</li>
<li>Acts as company representative, liaising and responding to Clients regarding information requests and issues as needed.</li>
</ul>
Additional Duties and Responsibilities:
<ul>
<li>Completes special projects or other work duties as assigned.</li>
<li>Participates in the resolution of client issues and nonconformities as needed.</li>
<li>Adheres to all FDCPA, FCRA, HIPAA and applicable laws.</li>
<li>Attend ACA’s Code of Ethics training annually.</li>
<li>Adheres to all SCS policies as stated in the Handbook.</li>
<li>Will assist others within the department in their duties when necessary.</li>
<li>Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company.</li>
<li>Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols.</li>
<li>Utilizes company and client information systems successfully to gain results as a part of daily duties.</li>
</ul>
Qualifications, Skills, and Experience:
<ul>
<li>2+ years experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was a part of daily duties.</li>
<li>Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration.</li>
<li>Previous experience overseeing others, including duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training.</li>
<li>Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding</li>
<li>Ability to enter and update data on company and client systems in an accurate, timely manner.</li>
<li>Experience with Artiva HealthCare and/or FACS a plus</li>
<li>Ability to work successfully in a fast-paced, deadline-oriented environment.</li>
<li>Strong organization skills. The ability to work on multiple tasks simultaneously.</li>
<li>Articulate written and verbal communication skills.</li>
<li>Focus upon customer service and deliverables.</li>
<li>Significant attention to detail.</li>
</ul>
We Offer a Comprehensive Benefits Package:
<ul>
<li>Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts</li>
<li>Paid time off starting at 90 days and annual profit sharing</li>
<li>7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day</li>
<li>Family Friendly Events</li>
<li>Wellness Programs/Gym Reimbursement</li>
<li>All necessary equipment and technical support provided</li>
</ul>
* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of a criminal background check and references.
 
Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this positionRequirements:

<h3>Job Description</h3>
Working Supervisor - Onsite Only
 
Job Description
Title: Working Call Center Supervisor - Onsite
Would you like to be a call center supervisor? Have you have been in a situation where you had all of the responsibilities of a supervisor, but never received the recognition for your efforts?

 
This is your chance to be THE supervisor for an entire call center.
 

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. To meet future contractual needs, Magellan is actively recruiting for a full-time Call Center Supervisor opportunity for a Federal client. This position will supervise a 24/7 call center with a team of at least 5 employees. Note: This working supervisor position requires managing call queues and taking calls as needed.
 
 
Advantages of this position include:
<ul>
<li>Full benefits including healthcare, 401K and Paid time off.</li>
<li>A staffing team is available to assist you in hiring new staff as needed</li>
<li>Multi-year contract</li>
</ul>
 
 
Key requirements for this position include:
<ol>
<li>Must be a US Citizen and have a Real ID.</li>
<li>One (1) or more years of call center experience.</li>
<li>Six or more months of call center supervisory experience.</li>
<li>Ability to regularly interface with Magellan and client management</li>
<li>Workforce management experience including setting schedules, establishing and maintaining performance requirements, timecard review and submission, and maintaining employee morale and discipline</li>
<li>Experience onboarding, training and managing call center service representatives</li>
<li>Experience with Key Performance Indicators (KPIs) including Abandonment Rate, Average Time to Answer and Average Handle Time.</li>
<li>Experience with Microsoft Office software including Word, Excel, Outlook and Teams.</li>
<li>Experience with payroll systems such as ADP is a plus.</li>
<li>Experience with Cisco, Nortel or other Call Center software is a plus.</li>
<li>Strong written and verbal communication skills.</li>
</ol>
 
 
We encourage veterans to apply.
You must be able to pass a detailed background check.

<h3>Job Description</h3>
Job Description
TechOp Solutions is seeking a Site Lead ( Contact Center) with excellent customer service and communication skills, supervisory experience, and a drive to bring excellence to their operating environment. The Ideal candidate will provide technical guidance, monitors performance, and ensures high-quality customer service delivery. 
Responsibilities:
<ul>
<li>Supervise and guide staff on call handling, order processing, and system navigation. </li>
</ul>
<ul>
<li>Ensure call center operations are efficient and meet performance requirements </li>
</ul>
<ul>
<li>Oversee all personnel and ensure adherence to contract requirements. </li>
</ul>
<ul>
<li>Train staff on phone etiquette, order processing procedures, and system usage </li>
</ul>
<ul>
<li>Provide guidance on technical matters </li>
</ul>
<ul>
<li>Monitor performance metrics and resolve escalated customer issues </li>
</ul>
<ul>
<li>Other duties, as assigned </li>
</ul>
Requirements
<ul>
<li>Minimum of 2 years’ experience in a customer service environment </li>
</ul>
<ul>
<li>Proficient in ordering process CRMS</li>
</ul>
<ul>
<li>Proficient in communication (oral and written), analytical thinking, and customer service </li>
</ul>
<ul>
<li>Minimum of a high school diploma, or equivalent ( AAS degree preferred)</li>
<li>Experience in a medical office environment ( preferred)</li>
</ul>
<ul>
<li>Proficient in the use of Microsoft Office applications </li>
</ul>
<ul>
<li>Must be able to type pass a typing test </li>
</ul>
<ul>
<li>Must be able to obtain and maintain government agency suitability requirements as a condition of employment</li>
</ul>
Benefits
The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $20.26 – $25.76 hourly. This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract
(The application deadline is October 1. This date is tentative and may change with short or no notice.)
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