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Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will also serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6757493&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 9, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6757493" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-33e8b0be-b4dd-42d0-9530-e2df2d63a939</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-537ce69475a85e4fb5e079ee955c18f2

Member Liaison Specialist (Customer Service)

<h3>Job Description</h3>
Job Description
Call Center Supervisor Territory: Landover, MD Closet America, a Renuity Company
Join a Mission-Driven Home Improvement Leader
At Closet America, a Renuity company, we help homeowners reimagine their spaces through custom organizational solutions and premium service. As part of the Renuity family, we’re on a mission to make every home renovation experience remarkable — and that starts with a passionate, high-performing team. Join us in transforming lives and spaces every day.
Performance-Based Pay That Rewards Your Impact
This role offers a competitive base salary of $58,000 with an additional $15,000 in potential bonuses based on individual and team performance goals.
What We Offer
<ul>
<li>
Competitive base salary + performance bonuses
</li>
<li>
Medical, dental, and vision benefits
</li>
<li>
401(k) with company match
</li>
<li>
Paid time off and paid holidays
</li>
<li>
Career development and advancement opportunities
</li>
<li>
Collaborative team culture with strong leadership support
</li>
<li>
The chance to grow with one of the fastest-growing home improvement brands in the U.S.
</li>
</ul>
About the Role
As a Call Center Supervisor, you'll lead a team focused on setting qualified appointments that fuel our sales pipeline. You’ll manage daily call volume, coach representatives, and ensure top-tier customer interactions. From hiring and training to campaign optimization, you’ll play a critical role in our growth — and in shaping a high-performance call center environment.
Responsibilities include:
<ul>
<li>
Lead and coach a team of inbound/outbound call center representatives
</li>
<li>
Monitor lead flow and campaign performance to drive productivity
</li>
<li>
Conduct interviews, onboarding, and ongoing team training
</li>
<li>
Communicate promotional offers clearly and accurately
</li>
<li>
Monitor Five9 system and team metrics to ensure performance targets are met
</li>
<li>
Support team members in meeting daily appointment goals
</li>
<li>
Foster a positive and collaborative team culture
</li>
</ul>
Key Qualifications
<ul>
<li>
2+ years in a call center, customer service, or inside sales role (supervisory experience preferred)
</li>
<li>
Proven ability to lead and coach high-performing teams
</li>
<li>
Experience with Five9 or similar call center platforms a plus
</li>
<li>
Strong organizational and time management skills
</li>
<li>
Excellent communication and interpersonal skills
</li>
<li>
Proficient in Microsoft Office and CRM systems
</li>
<li>
Goal-oriented with a passion for team success
</li>
</ul>
Who Thrives in This Role
<ul>
<li>
Motivators who love coaching others and driving results
</li>
<li>
Strong communicators with a customer-first mindset
</li>
<li>
Data-driven leaders who can balance people and performance
</li>
<li>
Adaptable professionals who embrace feedback and growth
</li>
</ul>
Schedule &amp; Location
This is a full-time, on-site position based in Landover, MD. Standard weekday hours apply, with occasional evening or weekend support based on business needs.
Why You’ll Love Working Here
<ul>
<li>
&amp;#x1F4B0; Competitive salary + performance incentives
</li>
<li>
🏥 Comprehensive benefits (medical, dental, vision)
</li>
<li>
📅 Consistent schedules and work-life balance
</li>
<li>
🚀 Career growth in a rapidly expanding company
</li>
<li>
🤝 Inclusive, forward-thinking culture that values your voice
</li>
</ul>
About Closet America- Custom Closet Designers, Installers &amp; Organizers | Closet America
At Closet America, a Renuity company, we’re making home improvement faster, easier, and stress-free. Since 2009, we’ve reimagined home organization in the DC area, delivering custom-designed, hand-crafted solutions with unmatched precision. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angie’s List, Qualified Remodeler, and Houzz, we take pride in our meticulous craftsmanship and customer satisfaction. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.&nbsp;If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact <a href="mailto:Humanresources@renuityhome.com" target="_blank">Humanresources@renuityhome.com</a>.&nbsp;
If you have a question regarding your application, please contact <a href="mailto:TA@renuityhome.com" target="_blank">TA@renuityhome.com</a>
To access Renuity's Privacy Policy, please click here: Privacy Policy

Call Center Supervisor

<h3>Job Description</h3>
Job DescriptionAre you an insurance professional with a passion for leadership? Are you interested in leading a team to provide exemplary customer service? Submit your application to our Personal Lines Customer Service Supervisor role today! Job Summary Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced. Duties and responsibilities&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
<ul>
<li>Directly involved in the recruitment of the Customer Service employees.</li>
<li>Create comprehensive training program for newly hired employees.</li>
<li>Facilitate training program and job shadowing program.</li>
<li>Partner with technology to build efficiency and automation into the work flow.</li>
<li>Partner with Marketing to build agent relations.</li>
<li>Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.</li>
<li>Communicates effectively internally and externally.</li>
<li>Other tasks and projects as may be assigned</li>
</ul>
 Essential Functions
<ul>
<li>Ability to communicate clearly verbally and in writing</li>
<li>Ability to supervise and provide guidance to Customer Service Representatives and direct reports</li>
<li>Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US</li>
<li>Ability to think critically, assess risk, and make informed decisions</li>
<li>Ability to commit to attendance schedule on-site</li>
</ul>
 Qualifications
<ul>
<li>5-7 years of experience in property and casualty insurance.</li>
<li>2-3 years of experience as a Supervisor in a call center environment</li>
<li>State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days</li>
<li>Thorough knowledge of the underwriting process and the analytics involved.</li>
<li>Excellent communication and organizational skills </li>
<li>Advanced computer skills and strong systems knowledge</li>
<li>College degree preferred</li>
</ul>
 Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Compensation and Benefits We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
<ul>
<li>Prof. Development and Educational Assistance Programs</li>
<li>Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution</li>
<li>15 Paid Time-Off Days</li>
<li>3 Discretionary Days</li>
<li>5 Parental Leave Days</li>
<li>5 Jury Duty Days</li>
<li>5 Bereavement Days</li>
<li>8 Company Paid Holidays</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vison Insurance</li>
<li>Short and Long Term Disability Insurance (company paid premium)</li>
<li>Flexible Spending Accounts with Company Contribution</li>
<li>Health Savings Accounts with Company Contribution</li>
<li>Employee Life and AD&amp;D Insurance</li>
<li>Dependent Life and AD&amp;D Insurance</li>
<li>Company paid AAA Membership</li>
<li>Company paid Identity Theft Protection</li>
<li>Other Ancillary Insurance Benefit Programs</li>
<li>And more…</li>
</ul>
 Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications. &nbsp;
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neSaRvVh7O

<h3>Job Description</h3>
Job Description
Adara Group is a high-energy, rapidly expanding sales organization headquartered in Las Vegas. We operate in a fast-paced, performance-driven environment where resilience, leadership, and results matter. Our mission is to empower businesses with industry-leading merchant services and payment solutions while developing top-tier sales talent.
We are seeking a dynamic, self-motivated Call Center Supervisor&nbsp;who thrives with minimal direction and excels at building structure, driving production, and inspiring a team. This role requires someone who can hit the ground running, create momentum, and elevate performance across the board.
 
What You’ll Do
<ul>
<li>Lead, train, and motivate a team of inside sales representatives to exceed aggressive lead-generation and appointment-setting goals</li>
<li>Oversee daily production, call metrics, KPIs, and pipeline health</li>
<li>Develop and refine call scripts, talk tracks, rebuttals, and closing strategies</li>
<li>Deliver hands-on coaching with live call monitoring, side-by-side development, and structured feedback</li>
<li>Conduct weekly and monthly performance reviews, documenting progress and accountability</li>
<li>Support recruiting, interviewing, hiring, onboarding, and training of new representatives</li>
<li>Partner with management to drive operational efficiency and elevate team performance</li>
<li>Create a culture of excellence, high energy, high integrity, and high expectations</li>
<li>Identify performance gaps and implement immediate action plans</li>
<li>Maintain consistent communication with leadership on team metrics, challenges, and wins</li>
<li>Step in to resolve escalated issues and maintain a strong standard of professionalism</li>
</ul>
 
What You Bring
<ul>
<li>3–5 years of inside sales, call center sales, or business development experience</li>
<li>2+ years supervising or leading teams in a high-volume outbound environment</li>
<li>Demonstrated ability to lead with limited supervision—proactive, resourceful, and solution-oriented</li>
<li>Track record of exceeding KPIs, coaching teams, and driving measurable results</li>
<li>Strong ability to train reps on scripting, tone, pacing, objection handling, and closing</li>
<li>Experience working in fast-paced, metrics-heavy environments with daily production targets</li>
<li>Excellent communication skills—clear, confident, and influential</li>
<li>Familiarity with merchant services, financial services, or call-center sales is highly preferred</li>
<li>A true go-getter&nbsp;mindset—takes initiative, leads by example, and thrives under pressure</li>
<li>High emotional intelligence and ability to manage diverse personalities and skill levels</li>
<li>Strong problem-solving skills with the ability to redirect negativity and elevate team morale</li>
</ul>
 
Why Adara Group?
<ul>
<li>Competitive base salary + production bonuses</li>
<li>Leadership role with significant influence on team performance and growth</li>
<li>Opportunity for rapid advancement as the company scales</li>
<li>Collaborative, high-energy environment where top performers thrive</li>
<li>Freedom to build and shape your team’s culture and success</li>
<li>Be part of an organization that values initiative, ownership, and leadership at every level</li>
</ul>
 
Company DescriptionADARA GROUP LLC is a powerhouse in the payments industry. Proficient in the merchant services industry, we are an innovative provider, pro-business advocate and payments acquirer that is transforming the financial services industry one payment at a time. As we are expanding our reach, adding new locations across the states, we are looking for good people to grow with us in the building up of the credit and debit card processing industry. 
<h3>Company Description</h3>
ADARA GROUP LLC is a powerhouse in the payments industry. Proficient in the merchant services industry, we are an innovative provider, pro-business advocate and payments acquirer that is transforming the financial services industry one payment at a time. As we are expanding our reach, adding new locations across the states, we are looking for good people to grow with us in the building up of the credit and debit card processing industry.

<h3>Job Description</h3>
Job DescriptionBring your esthetician skills to the forefront in a leadership role! CALL CENTER SUPERVISOR — TEMP-TO-HIRE Schedule: Monday–Friday Salary: $50–$55K/year Location: OnsiteWe’re looking for a dynamic Call Center Supervisor to join the team and support daily operations. This role requires a current Esthetician license and someone who brings strong leadership, communication, and coaching skills.What You’ll Do:
<ul>
<li>Serve as the right hand to the call center manager, providing daily support and oversight</li>
<li>Lead, mentor, and motivate call center staff</li>
<li>Act as the lead product trainer, ensuring the team is confident and knowledgeable</li>
<li>Bring a positive, professional presence to a fast-paced environment</li>
</ul>
If you’re a confident leader with esthetics expertise and a passion for team success, we want to talk to you!

<h3>Job Description</h3>
Job Description
Position Summary
The Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for their assigned team.
 
Essential Duties and Key Expectations
<ul>
<li>Team Management &amp; Service Levels:&nbsp;Lead and coordinate the team, constantly monitoring call center metrics to ensure all SLAs are met (e.g., minimum 90% of calls answered in 45 seconds; Average Speed to Answer under 40 seconds; Abandon Rate under 5%).</li>
<li>Call &amp; Correspondence Oversight:&nbsp;Ensure prompt handling of all member/provider communications. Urgent email issues must be addressed within 4 hours, and all other correspondence/scheduled calls within 1 working day.</li>
<li>Support &amp; Production:&nbsp;Handle calls during peak times to maintain service levels. Ensure representatives follow up on open issues and maintain a minimum production of 150 transactions (calls or written responses) per week.</li>
<li>Quality &amp; Compliance:&nbsp;Maintain a team audit score average of 93% or higher. Ensure absolute team compliance with privacy (HIPAA) and data accuracy standards.</li>
<li>Client &amp; Process Liaison:&nbsp;Act as the point of contact for external parties on escalated service issues. Assist in developing departmental policies and procedures.</li>
</ul>
Qualifications and Experience
<ul>
<li>Insurance Sector Experience Required:&nbsp;A minimum of 2 years in a Supervisory role within an inbound Customer Service Center, specifically servicing health insurance policies or benefits.</li>
<li>Total Call Center Experience:&nbsp;A minimum of 5 years working in an inbound Customer Service Center (as a Representative, Supervisor, or Trainer/Auditor).</li>
</ul>
Competencies
<ul>
<li>Strong organizational, interpersonal, and motivational skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>High level of reasoning and analytical skills; detail-oriented.</li>
</ul>

<h3>Job Description</h3>
Job Description
Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.  
If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   
No Healthcare Experience? We’ve Got You. 
We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest. 
  
The Role: Call Center Supervisor | Sandy Springs, GA 
You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive. 
  
What You’ll Be Doing: 
<ul>
<li>Lead a team that brings calm, concierge-level care </li>
</ul>
<ul>
<li>Coach with heart—accountability, feedback, support, growth </li>
</ul>
<ul>
<li>Handle tough calls with grace and a focus on solutions </li>
</ul>
<ul>
<li>Use data and performance metrics to level up service </li>
</ul>
<ul>
<li>Keep standards high and the patient experience world-class </li>
</ul>
What You Need: 
<ul>
<li>Minimum 1 year experience as a customer service supervisor </li>
</ul>
<ul>
<li>Background in call center environment is ideal </li>
</ul>
<ul>
<li>Passion for helping patients and developing teammates </li>
</ul>
<ul>
<li>Attention to detail and proven track record of achieving performance metrics </li>
</ul>
<ul>
<li>Clear, confident communication </li>
</ul>
<ul>
<li>Calm under pressure, quick with smart decisions </li>
</ul>
<ul>
<li>Adaptable and driven by results </li>
</ul>
Why You’ll Love It: 
<ul>
<li>Build your skills in an environment driven by excellence </li>
</ul>
<ul>
<li>Competitive pay based on experience </li>
</ul>
<ul>
<li>Fast-growing company = big opportunities for career progression </li>
</ul>
<ul>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision  </li>
</ul>
<ul>
<li>401(k) – because your future deserves self-care too  </li>
</ul>
<ul>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  </li>
</ul>
<ul>
<li>Bring your crew:  referral bonuses when you refer great people </li>
</ul>
Who We Are:  Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

<h3>Job Description</h3>
Job Description
Department Lead – Supervisor
Location Dallas, TX | Onsite (635 &amp; 75)
Ready to step into a leadership role where your organization, communication, and team management skills can drive real impact? Join a dynamic workplace where you’ll oversee daily production, mentor staff, and ensure operational excellence across key business functions.
Compensation &amp; Schedule
 • Pay: $21/hour
 • Monday–Friday | 8:00am - 5:00pm
 • W2 | Full-Time | Temp-to-Hire
ROLE IMPACT
 As a Department Lead, you'll be responsible for managing the day-to-day workflow and performance of your assigned team, promoting efficient processes, employee engagement, and service quality across human resources, customer service, or procurement support functions. This is a hands-on leadership position with a direct line of influence over productivity and team development.
KEY RESPONSIBILITIES
 • Supervise daily operations of a designated department or functional area
 • Ensure quality standards and operational goals are met consistently
 • Train new hires and implement ongoing procedural updates across the team
 • Maintain HR responsibilities related to scheduling, attendance, and staff communication
 • Review and manage departmental reports, invoices, and operational logs
 • Promote a safe working environment aligned with IIPP standards
 • Travel or attend offsite meetings as needed
 • Participate in cross-functional collaboration and support other duties as assigned
MINIMUM QUALIFICATIONS
 • High school diploma or GED
 • 3+ years of prior supervisory or team lead experience
 • Comfortable leading small teams and managing task flow
CORE TOOLS &amp; SYSTEMS
 • Microsoft Office Suite (Word, Excel, Outlook)
 • Internal reporting or invoice management platforms
PREFERRED SKILLS
 •HIPAA knowledge
 • Ability to manage multiple priorities and deliver accurate results in a production-driven environment
LEGAL NOTICE
 By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: <a href="https://www.cornerstonestaffing.com/privacy" target="_blank">https://www.cornerstonestaffing.com/privacy</a>
Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity! 
<h3>Company Description</h3>
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

<h3>Job Description</h3>
Job Description
Join Our Team at Skin and Cancer Institute!
Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!
Why Join Us?
At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.
Summary of Position
Work Location: 5550 Painted Mirage Road, LV NV 89149
The call center supervisor will assist in the onboarding, training and coaching process of call center agents, ensuring that every agent is well prepared for their calls and able to hit monthly performance metrics and follows departmental policies and procedures. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. The supervisor should be analytical, supportive, and prepared to act as a resource to agents. To succeed in this role, one should be focused on helping enhance and build the necessary skills and knowledge among the team members so they can better support patients. You should be supportive, communicative, and attentive
What You’ll Do:
Customer Service
<ul>
<li>Assist with monitoring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.</li>
<li>Ensuring agents understand and comply with all call center objectives, performance standards, and policies.</li>
<li>Answering agent questions regarding best practices or difficult calls.</li>
<li>Identifying operational issues and suggesting possible improvements.</li>
<li>Monitoring and evaluating agent performance, providing learning or coaching opportunities, an</li>
<li>taking corrective action, if necessary. (AHT, ACW, CPH, AUX, Occupancy, Utilization).</li>
<li>Preparing reports and analyzing data to assist management as they determine call center goals.</li>
<li>Working with other supervisors and management team members to support agents and maximize patient satisfaction.</li>
<li>Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.</li>
<li>Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensure that appropriate actions are taken to resolve customers’ problems and concerns.</li>
<li>Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</li>
<li>Making outbound calls/Call back requests </li>
</ul>
Call Center Focus
<ul>
<li>Scheduling for 65+ Dermatology Clinics ; New patient , follow up and cosmetic consult appointments.</li>
<li>Performing reschedules for offices changes.</li>
<li>Performs other related duties as assigned.</li>
</ul>
What We’re Looking For:
To perform effectively in this position, the incumbent must have:
Required Skills/Abilities
<ul>
<li>Excellent communication skills including active listening.</li>
<li>Service-oriented and able to resolve customer grievances.</li>
<li>Understands and proficient in managing call center work flows and call center performance metrics.</li>
<li>Proficient in computer skills with the ability to learn new software.</li>
</ul>
Education &amp; Experience
<ul>
<li>High school diploma or equivalent.</li>
<li>Customer service experience required.</li>
</ul>
EQUIPMENT &amp; SOFTWARE OPERATION
The incumbent in this position may operate any/all of the following equipment:
<ul>
<li>Microsoft 365 apps, fax, email, phone, Klara, EMA, NoahFace (biometric timeclock), Zoom Call CenterWorkspace </li>
</ul>
 
What We Offer:
<ul>
<li>Competitive salary and benefits</li>
<li>Health, dental, vision, and ancillary insurance options</li>
<li>401K retirement savings</li>
<li>Paid time off</li>
<li>Professional development opportunities</li>
<li>Supportive and fair work environment</li>
</ul>
 
� Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to <a href="mailto:careers@skinusa.com" target="_blank">careers@skinusa.com</a>. We can't wait to meet you!
#HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring

<h3>Job Description</h3>
Job DescriptionDescription:
NOW HIRING A CALL CENTER SUPERVISOR FOR AN IMMEDIATE FULL-TIME OPPORTUNITY!
 
Fairway is seeking a Call Center Supervisor for Customer Service and Inside Sales at our Dallas, TX location. This leadership role oversees daily operations and team development within our call center. The ideal candidate has supervisory experience, inside sales expertise, and strong leadership skills. This position reports to the Call Center Manager.
Responsibilities:
<ul>
<li>Oversee daily operations, including scheduling, hiring, and advanced customer issue resolution.</li>
<li>Monitor call volume, call procedures, and key performance metrics.</li>
<li>Lead and develop a team of 10-15 members, ensuring professional growth and productivity.</li>
<li>Train and mentor staff on the best sales processes, lead conversion strategies, and outbound prospecting.</li>
<li>Implement strategies to meet and exceed daily, monthly, and annual sales targets.</li>
<li>Build and maintain reporting systems to track department performance.</li>
</ul>
Requirements:
<ul>
<li>Bachelor’s Degree or 2+ years of supervisory experience in a call center environment.</li>
<li>Residential sales experience preferred.</li>
<li>Lawn care, irrigation, and/or pest control product knowledge is a plus.</li>
<li>Strong leadership, communication, and organizational skills.</li>
<li>Ability to analyze and report on department performance.</li>
<li>Availability to work some Saturdays and/or Sundays (Feb-June).</li>
<li>Proficiency in Microsoft 365, Five9 phone system, and business software.</li>
</ul>
Why Join Our Team?
<ul>
<li>Competitive Pay &amp; Growth – Earn well and advance your career.</li>
<li>Hands-On Training – Learn and refine your sales and leadership skills.</li>
<li>Supportive Team – Work with a hardworking and dedicated crew.</li>
</ul>
Perks &amp; Benefits:
<ul>
<li>Base Salary + Bonus Opportunity</li>
<li>Full Benefits – Health, dental, vision &amp; more</li>
<li>Paid Time Off (PTO) &amp; Paid Holidays</li>
<li>401(k) with Employer Match</li>
</ul>
Equal Employment Opportunity Statement
Fairway is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, as required by applicable law.

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