Customer Svc Rep

Customer Svc Rep requires:

• High school /GED
• Ability to stay calm when customers are stressed or upset.
• -Comfortable using computers.
• -Experience working with customer support a plus
• 40 hours weekly, 8-5
• Customer service
• Call center
• Data entry
• Must have clean background

Duties:

• Answer calls concerning Florida scholarships and grants
• • Respond to customer inquiries via phone, email, live chat, and social media.
  • Listen to customer concerns and ensure they feel heard and understood.
  • Handle difficult, frustrated, or angry customers calmly and professionally.
  • Investigate complaints, troubleshoot problems, and determine appropriate solutions.
  • Route complex, high-priority issues to supervisors or specialized departments.
  • Accurately record details of customer interactions, transactions, and actions taken in internal systems.