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Facilities Maintenance Systems Analyst Position Information Position Title: Facilities Maintenance Systems Analyst Department: Residential Facilities Posting Link: <a href="https://apptrkr.com/6693895" target="_blank">https://www.ubjobs.buffalo.edu/postings/59287</a> Job Type: Full-Time Posting Detail Information Position Summary <a href="https://www.buffalo.edu/campusliving.html" target="_blank">Campus Living</a> is accepting applications for the Facilities Maintenance Systems Analyst. In this role, you will be responsible for managing, optimizing, and supporting the TMA Computerized Maintenance Management System (CMMS) for university residence halls and apartments serving 8,000 residential students. As the Facilities Maintenance Systems Analyst, you will ensure effective tracking of maintenance requests, preventive maintenance planning, asset management, and reporting to enhance operational efficiency. The position collaborates closely with housing facilities staff, finance, inventory, purchasing, residence life administrators, IT teams, and external vendors to maintain a high standard of service for students and residents. Your responsibilities include:
<ul>
<li>Serve as the primary functional administrator for the TMA Work Order System and coordinate with IT and TMA support to optimize system efficiency</li>
<li>Oversee the creation, assignment, tracking, and closure of all maintenance work orders for residence halls and apartments; maintain and create process efficiency</li>
<li>Provide user support and training to staff, housing administrators, student employees and Residential Life personnel on effective use of the TMA system</li>
<li>Data management, reporting and strategic planning</li>
<li>Collaborate with university leadership to align facilities operations with student needs and institutional goals.</li>
<li>Research and recommend additional offerings within TMA to help streamline business processes.</li>
</ul>
 Our team recognizes the advantages diverse perspectives and backgrounds bring to the workplace. We are particularly interested in candidates who share this value and will work to achieve the university’s goals of inclusive excellence. Learn more:
<ul>
<li>Our <a href="https://www.buffalo.edu/administrative-services/for-faculty-staff/benefits/state/uup.html" target="_blank">benefits</a>, where we prioritize your well-being and success to enhance every aspect of your life.</li>
<li>Being a part of the <a href="https://www.buffalo.edu/" target="_blank">University at Buffalo community</a></li>
</ul>
 About Student Life <a href="https://www.buffalo.edu/vpsl.html" target="_blank">Student Life</a> is dedicated to creating a student-centered environment that fosters engagement, well-being, and success. Guided by four strategic priorities—student engagement, health and wellness, personalized support, and advancing diversity, equity, inclusion, and justice—we provide transformative experiences that empower students to grow, lead, and thrive. As a member of Student Life, you’ll join a team of passionate professionals united by shared values and a commitment to student success. We think big, act boldly, and pursue excellence with purpose. Together, we build inclusive communities, champion discovery, and celebrate the achievements that shape the UB experience. About The University at Buffalo The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about <a href="http://buffalo.edu/" target="_blank">University at Buffalo</a>. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications 
<ul>
<li>Bachelor’s degree with 2 years of experience or master’s degree or professional certification</li>
<li>A degree in Facilities Management, Business Administration, Information Systems, or a related field</li>
<li>Experience managing a work order system.</li>
<li>Experience managing maintenance operations for large-scale residential facilities (8,000+ students).</li>
<li>Strong understanding of preventive maintenance, asset management, and work order lifecycle management.</li>
<li>Strong analytical skills for data-driven decision-making and reporting.</li>
<li>Excellent communication skills for training and supporting a diverse group of users, including maintenance staff, housing administrators, and student employees.</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Prior experience working in MRP or ERP.</li>
<li>Prior experience in operations management, university housing, student affairs, or large-scale residential facility management.</li>
<li>Proficiency in system configuration, reporting, and troubleshooting TMA system</li>
<li>Experience in a higher education housing or facilities environment.</li>
<li>Prior experience with TMA.</li>
<li>Knowledge of inventory control, asset management, and financial tracking within TMA.</li>
<li>Familiarity with SQL queries, API integrations, and custom reporting within TMA.</li>
</ul>
 Physical Demands Salary Range $57,898 - $65,000 Special Instructions Summary Is a background check required for this posting? Yes Contact Information Contact's Name: Gary Thompson Contact's Pronouns: Contact's Title: Director, Housing Operations Contact's Email: <a href="mailto:gt24@buffalo.edu" target="_blank">gt24@buffalo.edu</a> Contact's Phone: 716-645-3078 Posting Dates Posted: 09/25/2025 Deadline for Applicants: Date to be filled: 12/04/2025 Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-39720d8ceaf94e449fe396a4bf9cc7d8

Facilities Maintenance Systems Analyst

Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6687129&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is November 11, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6687129" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-c3fb6d6c-517c-418f-8d64-895099286932</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-de8018e655f9b64388465261ce5f3fed

Member Liaison Specialist (Customer Service)

Customer Service Representative Sr (OneCare) (Bilingual) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Customer Service Representative Sr (OneCare) (Bilingual) and help shape the future of healthcare where you'll be an integral part of our CS - OneCare Customer Service team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will serve as a senior point of contact for OneCare members and providers and assist them with questions and/or complaints related to the OneCare plan services. You will provide information regarding eligibility, enrollment, benefits and services to OneCare eligible members and providers. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.</li>
<li>Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures).</li>
<li>Supports in the coordination of member's health care and social service needs both within and outside the medical group and CalOptima Health.</li>
<li>Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.</li>
<li>Initiates referrals to both internal and external care management departments and other department/government or community agencies.</li>
<li>Maintains departmental productivity and quality standards.</li>
<li>Follows through and completes all member and provider inquiries or requests during the original member and provider interaction. Provides additional follow-up assistance as needed. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience in customer/member service, including 1 year of call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>Typing speed of 35 words per minute (WPM) required. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Part Time, Full Telework (**If the position is Telework, it is eligible in California only**)
<ul>
<li> *We have two schedules available for this role for this part-time role. Please indicate your preferred shift to apply for, enter "both" if open for both shifts. - Monday - Friday, 10:00 a.m. to 3:00 p.m. - Monday - Friday, 1:00 p.m. to 6:00 p.m. </li>
<li>**Training will be held in the office the first 4 weeks from 8:30am - 5:00pm, Monday - Friday. </li>
</ul>
</li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6690097&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is November 12, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6690097" target="_blank">https://jobs.caloptima.org/jobs/customer-service-representative-sr-onecare-bilingual-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-b3485a6e5d8eed4aabe9d0bb39035198

Customer Service Representative Sr (OneCare) (Bilingual)

Job Description The Division of Applied Social Sciences (DASS) at the University of Missouri invites applications for Assistant/Associate Professor of Agribusiness Management and MFA Chair in Agribusiness. The position supports teaching and research in DASS relating to agribusinesses, with a particular emphasis on cooperatives and producer-owned organizations. Areas of research relevant to this appointment may include new institutional economics, organizational economics, and transaction cost-based analysis of markets and organizations, as well as cooperative governance, management, finance, value chain coordination, collective action benefits to producers, and the interaction of these areas with cooperative performance and public policy implications. Candidates with backgrounds in economics, agricultural economics, and related fields are encouraged to apply. This is a nine-month appointment. The candidate hired at the Assistant Professor rank will be eligible for the endowed chair appointment upon successful promotion with tenure at the Associate Professor rank. The successful candidate will have research and teaching interests that complement DASS’s existing strengths in agribusiness and cooperative leadership, the economics of institutions and organizations, natural resource economics, community and international development, and policy analysis. DASS is home to several research and outreach centers, including the Graduate Institute of Cooperative Leadership (GICL), the Food and Agricultural Policy Research Institute (FAPRI), the Rural and Farm Finance Policy Analysis Center (RaFF), the Financial Research Institute (FRI), the Interdisciplinary Center for Food Security, and the McQuinn Center for Entrepreneurial Leadership. DASS has a strong tradition of granting faculty extraordinary latitude to develop new and innovative centers, programs, and activities. Position Responsibilities: While the assignment of specific responsibilities to the occupant of the MFA Chair will depend on the experience, credentials, and interests of the successful candidate, we anticipate drawing from the following areas for the assignment:
<ul>
<li>Undergraduate teaching in areas relating to agribusiness economics, cooperative leadership, strategy, and related subjects.</li>
<li>Graduate teaching in areas related to collective action, cooperative theory, new institutional economics, and/or public policy.</li>
<li>A strong program of research and scholarship consistent with that of a faculty member in an AAU research university.</li>
<li>A proven track record of obtaining external funding.</li>
<li>Outreach activities linked to rural development, as well as entrepreneurial (collective and otherwise) initiatives.</li>
</ul>
Start Date: July 1, 2024, or later. Qualifications Minimum Qualifications: PhD in economics, agricultural economics, or a related social sciences discipline. Candidates will be evaluated on: Demonstrated capacity to be effective teachers, productive scholars, effective collaborators with DASS colleagues and other faculty in CAFNR and on the MU campus, and generally play a leadership role in an academic environment. Effectiveness of research, including publications in peer reviewed journals, and effectiveness in obtaining competitive external funding. Effectiveness of teaching. Success in working with undergraduate and graduate students in a learning and mentoring environment. Interpersonal skills and the ability to lead within an academic environment. Willingness to adapt as change arises. Application Materials Applications will be reviewed starting September 1, 2023. Review of applications will continue until the position is filled. Please visit <a href="https://hr.missouri.edu/job-openings" target="_blank">https://hr.missouri.edu/job-openings</a> and search for Job ID 47459 to submit an application. All applications must include a letter of interest in the position, current Curriculum Vitae, relevant scholarship-related work samples, contact information for three professional references, and other supporting materials. Specific inquiries regarding this position may be directed to Harvey James ( <a href="mailto:hjames@missouri.edu" target="_blank">hjames@missouri.edu</a> ). Other Information University of Missouri, Columbia Campus: The <a href="https://missouri.edu/" target="_blank">University of Missouri, Columbia (Mizzou)</a> is the flagship campus of the University of Missouri System and was established in 1839 as the first public university west of the Mississippi. Mizzou is one of the nation's top-tier Research 1 (R1) universities and a member of the prestigious <a href="https://www.aau.edu/" target="_blank">Association of American Universities (AAU)</a> . University of Missouri is a nationally competitive, global university and Missouri's largest public research university. Mizzou is one of only five universities nationwide that offers law, medicine, veterinary medicine, agriculture, engineering and a nuclear research reactor on one campus. Columbia, Missouri: Columbia is consistently ranked among the top small cities to live in America. A vibrant university town located midway between St. Louis and Kansas City, Columbia offers low cost of living, is home to nationally renowned public schools, higher education, and excellent health care. University of Missouri Health Care (UMHC) is an academic health care system operated by the University of Missouri System. UMHC includes six hospitals and offers more than 50 primary and specialty clinics. Columbia has easy access to airports from Columbia, St. Louis and Kansas City. Salary Competitive pay based on qualifications and experience. Benefit Eligibility This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, and educational fee discounts. For additional information on University benefits, please visit the Faculty &amp; Staff Benefits website at <a href="http://www.umsystem.edu/totalrewards/benefits" target="_blank">http://www.umsystem.edu/totalrewards/benefits</a> Values Commitment We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate. In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement. Equal Employment Opportunity Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278. Know Your Rights To read more about Equal Employment Opportunity (EEO) please use the following links:
<ul>
<li>Know Your Rights <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank">English Version</a></li>
<li>Know Your Rights <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights_Spanish.pdf" target="_blank">Spanish Version</a></li>
</ul>
47459

Assistant/Associate Professor of Agribusiness Management; MFA Chair in Agribusiness

Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

<h3>Job Description</h3>
Job DescriptionAbout Hoskinson Health &amp; Wellness Clinic
Hoskinson Health &amp; Wellness Clinic is a newly founded, physician-led, team-based, comprehensive health and wellness clinic located in the beautiful community of Gillette, Wyoming.
Our organization was created to provide proactive, patient-centered healthcare to meet the growing needs of our community.
Our Mission &amp; Philosophy
Hoskinson Health &amp; Wellness Clinic is owned and operated by physicians united in their commitment to address long-standing gaps in the healthcare system.
Our mission is to help patients live better, healthier lives by delivering comprehensive, coordinated care through a diverse team of specialists and support staff.
We believe that patients are more than their diagnoses and deserve access to education, resources, and meaningful time with their care team.
To ensure this mission is met, we:
<ul>
<li>
Integrate advanced and effective technology
</li>
<li>
Encourage collaboration among providers and support staff
</li>
<li>
Maintain lower patient volumes to allow for personalized, quality care
</li>
</ul>
Position Summary
The Call Center Coordinator oversees the daily operations of the clinic’s centralized call center, ensuring efficient, accurate, and compassionate patient communication.
This role coordinates staff schedules, monitors call performance, manages patient inquiries, and upholds high standards for service quality and patient satisfaction.
The Call Center Coordinator serves as a vital link between the front office, scheduling, and clinical teams, helping to streamline workflows, improve response times, and enhance the overall patient experience.
Key ResponsibilitiesOperations &amp; Coordination
<ul>
<li>
Oversee and coordinate daily operations of the clinic’s call center
</li>
<li>
Manage incoming calls for scheduling, messaging, and patient inquiries
</li>
<li>
Ensure calls are handled promptly, accurately, and professionally
</li>
<li>
Monitor metrics such as call volume, handle time, and service levels
</li>
<li>
Implement and maintain SOPs for consistent patient communication
</li>
<li>
Serve as the escalation point for complex or sensitive patient calls
</li>
</ul>
Leadership &amp; Team Support
<ul>
<li>
Provide daily supervision, coaching, and guidance to call center representatives
</li>
<li>
Develop and manage staff schedules to ensure adequate coverage
</li>
<li>
Support onboarding and training of new team members
</li>
<li>
Conduct quality reviews and deliver performance feedback
</li>
<li>
Foster a team culture of empathy, professionalism, and accountability
</li>
</ul>
Patient Access &amp; Communication
<ul>
<li>
Ensure timely and accurate appointment scheduling and coordination
</li>
<li>
Collaborate with clinical and administrative teams to maintain EHR accuracy
</li>
<li>
Support staff in resolving billing, insurance, or referral inquiries
</li>
<li>
Identify patterns or issues in patient communication and suggest improvements
</li>
</ul>
Reporting &amp; Compliance
<ul>
<li>
Track and report key performance metrics (call volume, wait time, abandoned calls, satisfaction rates)
</li>
<li>
Maintain compliance with HIPAA, OSHA, and internal confidentiality policies
</li>
<li>
Participate in team meetings and contribute to workflow enhancement efforts
</li>
<li>
Ensure all communication aligns with clinic standards and professional etiquette
</li>
</ul>
QualificationsEducation
<ul>
<li>
High school diploma or GED (required)
</li>
<li>
Associate’s degree in Healthcare Administration, Business, or related field (preferred)
</li>
</ul>
Experience
<ul>
<li>
2–3 years of experience in a medical office or healthcare call center (required)
</li>
<li>
1+ year of supervisory or lead experience (preferred)
</li>
<li>
Proficiency with EHR and scheduling systems (Athena, Epic, Cerner, etc.)
</li>
<li>
Proven ability to thrive in a high-volume, patient-facing environment
</li>
</ul>
Benefits
<ul>
<li>
Health Insurance: 100% of premiums covered (medical, dental, vision, STD, LTD, and life insurance)
</li>
<li>
Supplemental Insurance: Optional hospital, cancer, accident, and voluntary life coverage
</li>
<li>
Retirement: Competitive company match — no waiting period
</li>
<li>
Paid Time Off (PTO): Generous policy supporting work-life balance
</li>
<li>
Professional Development: Financial assistance available for approved continuing education and training
</li>
</ul>
Equal Opportunity Employer
Hoskinson Health &amp; Wellness Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, programs, and activities. To request accommodation during the application or interview process, please contact Human Resources at (307) 387-9850.

Call Center Coordinator

<h3>Job Description</h3>
Job DescriptionPosition SummaryThe Call Center Coordinator is responsible for telephonic outreach and screening of identified members based on plan stratification for care management with a call center approach. Call Center staff also monitor for incoming calls, process referrals, and assist with any questions or needs identified. An experienced and energetic communicator, the coordinator is focused on deepening program participation as well as making members aware of CCNC (plan) programs and offerings.
 
The Call Center Coordinator interacts with members, providers, and other staff to initiate program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. The candidate for this position must have a disposition towards good customer service, be assertive without being aggressive, and always maintain a professional demeanor.
 
The Call Center Coordinator will work remotely to cover the needs across the state. This is primarily a remote position. Occasional in-person training and travel will be required. Essential Functions
<ul>
<li>Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services.</li>
<li>Receive/retrieve and manage referrals from callers and/or data reports, linking members with care management needs as identified.</li>
<li>Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up</li>
<li>Verify demographic information.</li>
<li>Send educational materials, Welcome Letters, and/or other resources to members, as necessary.</li>
<li>Assist to identify and address Social Determinant of Health needs.</li>
<li>Assist with guidance in scheduling medical appointments and transportation as needed.</li>
<li>Provide information on community resources.</li>
<li>Assist member with care coordination of resource needs and health care system navigation.</li>
<li>Provide culturally appropriate general education and information.</li>
<li>Meet monthly productivity and role expectations.</li>
<li>Complete all assignments within expected timeframes.</li>
<li>Perform other duties that assist in keeping the operations organized and functions as needed</li>
<li>Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned</li>
<li>Collaborate with the Care Team to address barriers and create efficiencies with processes</li>
<li>Abide by department guidelines, company policies, and HIPAA regulations</li>
<li>Perform all other duties as requested.</li>
<li>Attend departmental and corporate meetings.</li>
<li>Understand and uphold CCNC goals, objectives, and standards.</li>
</ul>
Qualifications
<ul>
<li>High School/GED. </li>
<li>Prior telephonic call center experience desired.</li>
<li>Minimum of two years previous work experience, preferably in a health care setting.</li>
<li>Healthcare experience and medical terminology knowledge highly preferred. </li>
<li>Bilingual preferred</li>
<li>Managed care experience a plus</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Computer skills required including various office software and the internet; experience with MS Office software preferred.</li>
<li>Strong Initiative and Attention to detail.</li>
<li>Performance metric driven and productivity mindset.</li>
<li>Strong oral and written communication proficiency</li>
<li>Organizational and Time Management Skills</li>
<li>Strong Interpersonal and Critical Thinking Skills; Team-oriented</li>
<li>Resourceful - Able to shift strategy or approach in response to the demands of a situation.</li>
<li>Adaptable - Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.</li>
<li>Motivational Interviewing Skills</li>
<li>Knowledge of Care Management Principles</li>
<li>Ability to work independently, multi-task, and to use sound judgment when needed.</li>
<li>Outgoing and energetic attitude; Respectful customer service skills</li>
<li>Ability to provide information in a manner that is culturally and linguistically appropriate</li>
<li>Knowledge of and experience working in member or clinical data systems</li>
</ul>
Working Conditions
<ul>
<li>The job environment is a home environment.</li>
<li>Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time and repetitive wrist motion.</li>
<li>The job environment can be intense as high volume, repetitive work is an expectation</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Logistics Coordinator (Call Center)
Job Description
Join a dynamic team as a Transportation Specialist where you will play a pivotal role in resolving driver and carrier issues related to daily freight movements. This position offers an exciting opportunity to make a significant impact on transportation partners and customers by ensuring timely shipment deliveries.
Responsibilities
<ul>
<li>Provide outstanding carrier and driver experience in a contact center environment through research, problem-solving, and setting appropriate expectations.</li>
<li>Work efficiently in a fast-paced environment and adhere to assigned schedules.</li>
<li>Detect potential system failures in the pickup, transport, or delivery of customer loads.</li>
<li>Make outbound calls to investigate potential or current failures discovered in the systems.</li>
<li>Support workload surges and weather-related operations, including significant overtime during high-volume peaks.</li>
<li>Utilize internal systems to collect data from multiple sources for daily, weekly, monthly, and quarterly reporting.</li>
<li>Collaborate with cross-functional teams and communicate insights effectively across Transportation Operations Management, Amazon Freight Partners, and Fleet.</li>
<li>Assist field teams with driver assignment, load acceptance, and driver/equipment availability.</li>
</ul>
Essential Skills
<ul>
<li>Call Center experience required, with the ability to make 50-60 calls per day.</li>
<li>Strong aptitude for problem-solving in unscripted situations.</li>
<li>Excellent critical thinking and de-escalation skills.</li>
<li>Proficiency in using Microsoft Office and other computer systems.</li>
<li>Experience in a performance-driven and metrics-driven role.</li>
<li>Self-sufficiency and adaptability to changing rules and processes.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>1+ year of call center experience preferred.</li>
<li>Experience in collections, insurance, claims, or investigations is advantageous.</li>
<li>Background in logistics or transportation industry is desirable.</li>
<li>Agility and openness to change in a fast-paced environment.</li>
</ul>
Work Environment
This is an onsite, in-office position with hours from 8:30am to 5:00pm MST, Monday through Friday, with opportunities for overtime on Saturday or Sunday. The role includes a comprehensive two-week training program consisting of one week of classroom training and one week of mentorship.
Job Type &amp; Location
This is a Contract position based out of Tempe, Arizona.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

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