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Job Description The Division of Applied Social Sciences (DASS) at the University of Missouri invites applications for Assistant/Associate Professor of Agribusiness Management and MFA Chair in Agribusiness. The position supports teaching and research in DASS relating to agribusinesses, with a particular emphasis on cooperatives and producer-owned organizations. Areas of research relevant to this appointment may include new institutional economics, organizational economics, and transaction cost-based analysis of markets and organizations, as well as cooperative governance, management, finance, value chain coordination, collective action benefits to producers, and the interaction of these areas with cooperative performance and public policy implications. Candidates with backgrounds in economics, agricultural economics, and related fields are encouraged to apply. This is a nine-month appointment. The candidate hired at the Assistant Professor rank will be eligible for the endowed chair appointment upon successful promotion with tenure at the Associate Professor rank. The successful candidate will have research and teaching interests that complement DASS’s existing strengths in agribusiness and cooperative leadership, the economics of institutions and organizations, natural resource economics, community and international development, and policy analysis. DASS is home to several research and outreach centers, including the Graduate Institute of Cooperative Leadership (GICL), the Food and Agricultural Policy Research Institute (FAPRI), the Rural and Farm Finance Policy Analysis Center (RaFF), the Financial Research Institute (FRI), the Interdisciplinary Center for Food Security, and the McQuinn Center for Entrepreneurial Leadership. DASS has a strong tradition of granting faculty extraordinary latitude to develop new and innovative centers, programs, and activities. Position Responsibilities: While the assignment of specific responsibilities to the occupant of the MFA Chair will depend on the experience, credentials, and interests of the successful candidate, we anticipate drawing from the following areas for the assignment:
<ul>
<li>Undergraduate teaching in areas relating to agribusiness economics, cooperative leadership, strategy, and related subjects.</li>
<li>Graduate teaching in areas related to collective action, cooperative theory, new institutional economics, and/or public policy.</li>
<li>A strong program of research and scholarship consistent with that of a faculty member in an AAU research university.</li>
<li>A proven track record of obtaining external funding.</li>
<li>Outreach activities linked to rural development, as well as entrepreneurial (collective and otherwise) initiatives.</li>
</ul>
Start Date: July 1, 2024, or later. Qualifications Minimum Qualifications: PhD in economics, agricultural economics, or a related social sciences discipline. Candidates will be evaluated on: Demonstrated capacity to be effective teachers, productive scholars, effective collaborators with DASS colleagues and other faculty in CAFNR and on the MU campus, and generally play a leadership role in an academic environment. Effectiveness of research, including publications in peer reviewed journals, and effectiveness in obtaining competitive external funding. Effectiveness of teaching. Success in working with undergraduate and graduate students in a learning and mentoring environment. Interpersonal skills and the ability to lead within an academic environment. Willingness to adapt as change arises. Application Materials Applications will be reviewed starting September 1, 2023. Review of applications will continue until the position is filled. Please visit <a href="https://hr.missouri.edu/job-openings" target="_blank">https://hr.missouri.edu/job-openings</a> and search for Job ID 47459 to submit an application. All applications must include a letter of interest in the position, current Curriculum Vitae, relevant scholarship-related work samples, contact information for three professional references, and other supporting materials. Specific inquiries regarding this position may be directed to Harvey James ( <a href="mailto:hjames@missouri.edu" target="_blank">hjames@missouri.edu</a> ). Other Information University of Missouri, Columbia Campus: The <a href="https://missouri.edu/" target="_blank">University of Missouri, Columbia (Mizzou)</a> is the flagship campus of the University of Missouri System and was established in 1839 as the first public university west of the Mississippi. Mizzou is one of the nation's top-tier Research 1 (R1) universities and a member of the prestigious <a href="https://www.aau.edu/" target="_blank">Association of American Universities (AAU)</a> . University of Missouri is a nationally competitive, global university and Missouri's largest public research university. Mizzou is one of only five universities nationwide that offers law, medicine, veterinary medicine, agriculture, engineering and a nuclear research reactor on one campus. Columbia, Missouri: Columbia is consistently ranked among the top small cities to live in America. A vibrant university town located midway between St. Louis and Kansas City, Columbia offers low cost of living, is home to nationally renowned public schools, higher education, and excellent health care. University of Missouri Health Care (UMHC) is an academic health care system operated by the University of Missouri System. UMHC includes six hospitals and offers more than 50 primary and specialty clinics. Columbia has easy access to airports from Columbia, St. Louis and Kansas City. Salary Competitive pay based on qualifications and experience. Benefit Eligibility This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, and educational fee discounts. For additional information on University benefits, please visit the Faculty &amp; Staff Benefits website at <a href="http://www.umsystem.edu/totalrewards/benefits" target="_blank">http://www.umsystem.edu/totalrewards/benefits</a> Values Commitment We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate. In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement. Equal Employment Opportunity Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278. Know Your Rights To read more about Equal Employment Opportunity (EEO) please use the following links:
<ul>
<li>Know Your Rights <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank">English Version</a></li>
<li>Know Your Rights <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights_Spanish.pdf" target="_blank">Spanish Version</a></li>
</ul>
47459

Assistant/Associate Professor of Agribusiness Management; MFA Chair in Agribusiness

Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

Holy Cross Medical Center Is Now Hiring! Immediate Openings:&nbsp; • Senior Financial Analyst • Accounting Assistant • Care Coordinator • Patient Advocate Apply: HolyCrossMedicalCenter.org&nbsp; Or call: (575) 751-5731 &nbsp;

Medical Assistant, Surgical Technician, Registered Nurse (RN), Certified Coding Specialist

<h3>Job Description</h3>
Job Description
Posting: Contract Role 
Position Title: Coordinator (Call Center) 
Location: Houston, TX 
Assignment Type: 3-month contract 
Compensation: $21 / hour
Work Schedule: Monday–Thursday 8-6 Friday 8-11:30
Benefits: This position is eligible for medical, dental, vision, and 401(k). 
 
Job Duties
<ul>
<li>Answer a high volume of calls and emails through the Owner Relations Hotline</li>
<li>Research customer records and resolve inquiries</li>
<li>Process updates such as Tax IDs, banking information, W9s, and address changes</li>
<li>Log customer activity and maintain accurate records in Salesforce</li>
<li>Provide administrative and ad hoc support to Analysts and the team</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree or equivalent experience</li>
<li>3–5 years of customer service or call center experience preferred</li>
<li>Strong problem-solving and organizational skills</li>
<li>Proficiency in Excel; Salesforce and SAP PRA experience a plus</li>
<li>Excellent verbal and written communication</li>
<li>Ability to multitask, prioritize, and adapt to changing responsibilities</li>
<li>Team-oriented with a positive attitude</li>
</ul>
Work Environment
<ul>
<li>Standard office setting, 100% onsite in Houston</li>
<li>Ability to remain seated for extended periods</li>
<li>Availability to answer calls during designated hotline hours</li>
</ul>
 
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Coordinator (Call Center)

<h3>Job Description</h3>
Job Title: Call Center Coordinator 
Pay Rate: $23.30/Hr
Duration: 6 Months
Location: Irvine, CA (Hybrid - during training: 3 Days Onsite in a week: Tuesday, Wednesday &amp; Thursday | then after 1 or 2 Days a Week)
Shift - 8 AM to 4:30 PM Pacific time
 
Our Client is a Global Medical Device Manufacturer.
The Call Center Coordinator is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer Service Specialist may be inbound, outbound, or a combination of both.
<ul>
<li>The main function of a Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.</li>
<li>This is a call center; we are looking for candidates with call center experience. Preferably with CRM or other case management experience.</li>
<li>Place and monitor orders (e.g., returns, billing adjustments, assignments) for external and internal customers (External Customers are hospitals, typically in Materials Management and Purchasing. Internal Customers are our Sales Organization, and various other key stakeholders such as contacts in Inventory Management, Supply Chain, R&amp;D, etc.) and communicate as needed to ensure high customer satisfaction</li>
<li>Will need to provide information in response to inquiries about products and services, and be able to work in a high-paced environment.</li>
<li>Resolve basic customer service activities including investigating and performing root cause analysis under direction and supervision</li>
<li>Process administrative returns and monitor to ensure the product is received in the returns warehouse</li>
<li>Correspond with Supply Chain Planning on inventory availability and notify the Customer and Sales Representatives.</li>
<li>Complete all documents for customer credits for SOX key controls</li>
<li>A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed.</li>
<li>Customer service agents may be inbound, outbound, or a combination.</li>
<li>Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.</li>
<li>Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.</li>
<li>Refer unresolved customer grievances to designated departments for further investigation.</li>
<li>Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.</li>
</ul>
 
Requirement:
<ul>
<li>High school diploma or GED preferred.</li>
<li>2-4 years of customer service-related experience required.</li>
<li>Ability to work independently and manage one’s time.</li>
<li>Experience with CRM or with Salesforce</li>
<li>Strong computer skills including usage of MS Office Suite</li>
<li>Strong computer knowledge in ERP applications (e.g, JDE and/ or Salesforce)</li>
<li>Verbal and written communication, attention to detail, customer service, and interpersonal skills.</li>
<li>Ability to accurately document and record customer/client information.</li>
<li>Ability to work independently and manage one’s time</li>
<li>Ability to work in a fast-pacedenvironment</li>
<li>Previous experience with computer applications, such as Microsoft Word and PowerPoint.</li>
</ul>

Call Center Coordinator

<h3>Job Description</h3>
Job Description
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Human Connection Changes Lives! Join the Pyx Health Journey!

Full-Time, Remote/USA, Paid training starts Monday, September 8th!
Why join Pyx Health? $16.50 per hour | Overtime Potential | Bonus and tiered incentive program eligible post 60-days based on performance

Are you a good fit for our team? At Pyx Health, we believe human connection changes lives. Our mission is to ease loneliness and support wellbeing, and our Outreach Coordinators are at the heart of that mission. By joining our team, you’ll help members feel heard, valued, and supported while collaborating with a team that’s passionate about making a difference every single day.

As an Outreach Coordinator, you’ll be a friendly, patient voice welcoming new members to Pyx Health. You’ll introduce them to our app, answer their questions, and guide them through the enrollment process. Each call is a chance to brighten someone’s day and connect them with resources that matter. 

How you can be Exceptional in this role:
<ul>
<li>Meet and maintain performance and productivity goals</li>
<li>Conduct outbound calls to members by phone, explain program benefits, and walk them through enrollment</li>
<li>Assist members with basic troubleshooting questions related to the Pyx Health app or enrollment process</li>
<li>Communicate with empathy and clarity, making each interaction positive and supportive</li>
<li>Document conversations and feedback to help us keep improving the member experience</li>
<li>Escalate urgent issues to the right team quickly and effectively</li>
<li>Share ideas to refine outreach and enrollment processes</li>
</ul>

How you will help us Succeed together:
<ul>
<li>Availability for 2-weeks of training to work Monday through Friday 11:00 am EST – 8 pm EST</li>
<li>Availability to work Monday through Friday 2:30 pm EST – 11 pm EST post training </li>
<li>At least one year in a customer support, call center, or healthcare </li>
<li>Ability to navigate digital platforms </li>
<li>Strong verbal and written communication skills with active listening abilities </li>
<li>Patient, empathetic, and adaptable to diverse personalities and needs </li>
<li>Ability to multitask, prioritize, and remain organized in a fast-paced setting </li>
<li>Flexible, detail-oriented, and comfortable adapting to evolving processes </li>
<li>Equipment with the following requirements: 
<ul>
<li>Computer: 
<ul>
<li>Must be a Windows PC (Windows 10 or newer) </li>
<li>Macs, tablets, and Chromebooks are not supported </li>
<li>Laptop must be purchased after 2018 </li>
</ul>
</li>
<li>Processor: 
<ul>
<li>Intel Core i5 or higher </li>
<li>AMD Ryzen 5 2500 or newer </li>
</ul>
</li>
<li>Memory (RAM): 
<ul>
<li>At least 16 GB or higher </li>
</ul>
</li>
<li>Internet: 
<ul>
<li>Download speed: 30 Mbps or more </li>
<li>Upload speed: 3 Mbps or more </li>
<li>Mobile hotspots and home internet from Verizon, AT&amp;T, or T-Mobile are not supported </li>
<li>Check your internet speed on a desktop or laptop here (no cell phones): Check Your Speed Here! </li>
</ul>
</li>
<li>Browser: 
<ul>
<li>Latest version of Google Chrome </li>
</ul>
</li>
<li>Security: 
<ul>
<li>Windows updates must be turned on and up to date </li>
<li>Windows Defender Antivirus software must be active and updated </li>
<li>Wi-Fi must use WPA2 encryption or better </li>
</ul>
</li>
<li>Accessories: 
<ul>
<li>USB port for headset (USB DRIVES ARE PROHIBITED) </li>
<li>Camera with at least 720p resolution </li>
<li>Extra monitor is recommended (20–24 inches, 1920x1080 resolution or higher) </li>
</ul>
</li>
</ul>
</li>
</ul>

How you can Stand out:
<ul>
<li>Bilingual (Spanish/English) </li>
<li>Familiarity with CRM systems (Salesforce preferred) </li>
</ul>
The internal Success you will bring:
<ul>
<li>Internal required skills/experiences AND performance</li>
<li>5-7 preferable (Digestible)</li>
</ul>
Learn more about our amazing partner, Pyx Health, at About Pyx HealthEqual Opportunity Employer M/F/D/V

Call Center Outreach Coordinator

<h3>Job Description</h3>
Job Description
 
Who We Are:
Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values. 
What We’re Looking For:
Santé is seeking Clinical Coordinator, Call Center to join our frontline crisis intervention team in Easton, MD! You will be responsible for the daily operation of the operations of the call center, providing intake, information, triage and assessment. NOT A REMOTE POSITION. IN PERSON ONLY. This is an on-call supervisory role and hours may vary. 
 
What You’ll Do:
• Monitors all phone cases to ensure documentation is completed in a thorough, accurate and timely manner
• Provide clinical and administrative supervision to phone counselors
• Responsible to manage OPS leads and coordinate supervision for all staff
• Provides on-call clinical and administrative supervision
• Develops and implements community-based training as required
• Collaborate with community providers to ensure streamline service delivery (ie: crisis beds, local hospitals, shelters)
• Responsible for back up phone for call center or the designee
• Clinical review of all cases prior to closure
• Daily monitoring of all open cases
• Oversight of operations center work schedules
• Responsible to work with team lead and Director to complete all performance evaluations of staff
• Responsible for identifying any needed disciplinary action and working with director and HR to implement any actions
• Participates in community and company boards and committees, as needed
• Responsible for coordinating and/ or training all staff
• Check work e-mail according to agency protocol
• Other duties as assigned
 
What We Require:
<ul>
<ul>
<li>Master’s Degree in Counseling, Social Work, or a related field of study. Provisional license required.</li>
<li>Valid driver’s license and proof of current automobile insurance.</li>
<li>Must possess and maintain current licensure in the State of Maryland (ie: a LCSW-C or LCPC.)</li>
</ul>
</ul>
What You’ll Get:
<ul>
<li>Salary Range: $68,640-75,920 per hour depending on licensure and experience.</li>
<li>Schedule: 
<ul>
<li>Monday- Friday 9:00am-5:00pm and every other weekend as needed; hours may vary.</li>
<li>On call supervisory role.</li>
</ul>
</li>
<li>Financial assistance for certification and licensure fees and no cost supervision for clinical licensure.</li>
<li>Opportunities for career growth, ongoing training and development, flexible work schedules and shifts.</li>
<li>The rare opportunity to make a difference in the very community that you call home. We are leading providers in Behavioral and Mental Health!</li>
<li>Smart, passionate, and engaged coworkers.</li>
</ul>
We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.
LI-SC2

Clinical Coordinator, Call Center

<h3>Job Description</h3>
Job Description
Provide prompt, courteous and efficient handling of all requests for group guest reservations. This includes working with Group Sales with updates, changes and cancellations on group blocks.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
<ul>
<li>Build group blocks in property management system including blocks of rooms, group rates &amp; set up billing.</li>
<li>Setup and maintain group reservations, rates and billing defaults in property management system. </li>
<li>Monitor and report on room pickup and coordinate with Group Sales to reduce group room blocks as necessary. </li>
<li>Pre-block group rooms where special requests are made. </li>
<li>Monitor group cut-off dates, rooming list due dates, and room attrition.</li>
<li>Communicate information regarding VIP reservations</li>
<li>Respond and communicate any challenges finding accommodations for a group block</li>
<li>Oversee accuracy of room blocks and reservations</li>
<li>Attend weekly sales meeting to ensure sales group knowledge of block expirations and group pickups.</li>
<li>Review no-show reservations and process charges. Track group no- show reservations and distribute to Sales Department. </li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</li>
<li>Maintain positive guest relations at all times. </li>
<li>Maintain complete knowledge of:
<ol>
<li>All resort facilities/services, hours of operation. </li>
<li>All guest room layouts, bed types, decor, appointments and locations. </li>
<li>Group room availability for any given day. </li>
<li>Restricted dates, rates and room types. </li>
<li>All group room rates &amp; billing. </li>
</ol>
</li>
<li>Answer telephone calls within 3 rings, using correct salutations and professional telephone etiquette.</li>
<li>Process all reservation requests, changes and cancellations received by phone, fax, email &amp; rooming list. </li>
<li>Ascertain callers' needs through open-ended questions. </li>
<li>Verify all reservation information with caller to ensure accuracy. </li>
<li>Assist reservations agents with answering 800# when needed.</li>
<li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li>
<li>All other duties as assigned.</li>
<li>Complete appropriate training listed on the human resources Training Matrix.</li>
<li>Adhere to Wheeling Park Commission’s safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources.</li>
<li>Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.</li>
</ul>
EDUCATION and/or EXPERIENCE 
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Call Center Group Coordinator

<h3>Job Description</h3>
Job Description
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Human Connection Changes Lives! Join the Pyx Health Journey!

Full-Time, Remote/USA, Paid training starts Monday, September 29nd!
Why join Pyx Health? $16.50 per hour | Overtime Potential | Bonus and tiered incentive program eligible post 60-days based on performance

Are you a good fit for our team? At Pyx Health, we believe human connection changes lives. Our mission is to ease loneliness and support wellbeing, and our Outreach Coordinators are at the heart of that mission. By joining our team, you’ll help members feel heard, valued, and supported while collaborating with a team that’s passionate about making a difference every single day.

As an Outreach Coordinator, you’ll be a friendly, patient voice welcoming new members to Pyx Health. You’ll introduce them to our app, answer their questions, and guide them through the enrollment process. Each call is a chance to brighten someone’s day and connect them with resources that matter. 

How you can be Exceptional in this role:
<ul>
<li>Meet and maintain performance and productivity goals</li>
<li>Conduct outbound calls to members by phone, explain program benefits, and walk them through enrollment</li>
<li>Assist members with basic troubleshooting questions related to the Pyx Health app or enrollment process</li>
<li>Communicate with empathy and clarity, making each interaction positive and supportive</li>
<li>Document conversations and feedback to help us keep improving the member experience</li>
<li>Escalate urgent issues to the right team quickly and effectively</li>
<li>Share ideas to refine outreach and enrollment processes</li>
</ul>

How you will help us Succeed together:
<ul>
<li>Availability for 2-weeks of training to work Monday through Friday 11:00 am EST – 8 pm EST</li>
<li>Availability to work Monday through Friday 2:30 pm EST – 11 pm EST post training </li>
<li>At least one year in a customer support, call center, or healthcare </li>
<li>Ability to navigate digital platforms </li>
<li>Strong verbal and written communication skills with active listening abilities </li>
<li>Patient, empathetic, and adaptable to diverse personalities and needs </li>
<li>Ability to multitask, prioritize, and remain organized in a fast-paced setting </li>
<li>Flexible, detail-oriented, and comfortable adapting to evolving processes </li>
<li>Equipment with the following requirements: 
<ul>
<li>Computer: 
<ul>
<li>Must be a Windows PC (Windows 10 or newer) </li>
<li>Macs, tablets, and Chromebooks are not supported </li>
<li>Laptop must be purchased after 2018 </li>
</ul>
</li>
<li>Processor: 
<ul>
<li>Intel Core i5 or higher </li>
<li>AMD Ryzen 5 2500 or newer </li>
</ul>
</li>
<li>Memory (RAM): 
<ul>
<li>At least 16 GB or higher </li>
</ul>
</li>
<li>Internet: 
<ul>
<li>Download speed: 30 Mbps or more </li>
<li>Upload speed: 3 Mbps or more </li>
<li>Mobile hotspots and home internet from Verizon, AT&amp;T, or T-Mobile are not supported </li>
<li>Check your internet speed on a desktop or laptop here (no cell phones): Check Your Speed Here! </li>
</ul>
</li>
<li>Browser: 
<ul>
<li>Latest version of Google Chrome </li>
</ul>
</li>
<li>Security: 
<ul>
<li>Windows updates must be turned on and up to date </li>
<li>Windows Defender Antivirus software must be active and updated </li>
<li>Wi-Fi must use WPA2 encryption or better </li>
</ul>
</li>
<li>Accessories: 
<ul>
<li>USB port for headset (USB DRIVES ARE PROHIBITED) </li>
<li>Camera with at least 720p resolution </li>
<li>Extra monitor is recommended (20–24 inches, 1920x1080 resolution or higher) </li>
</ul>
</li>
</ul>
</li>
</ul>

How you can Stand out:
<ul>
<li>Bilingual (Spanish/English) </li>
<li>Familiarity with CRM systems (Salesforce preferred) </li>
</ul>
The internal Success you will bring:
<ul>
<li>Internal required skills/experiences AND performance</li>
<li>5-7 preferable (Digestible)</li>
</ul>
Learn more about our amazing partner, Pyx Health, at About Pyx HealthEqual Opportunity Employer M/F/D/V

2,289 call-center-coordinator Jobs