<h3>Job Description</h3>
Job Description
Overall Scope and Responsibility:
 
Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times.
 
Essential Duties:
<ul>
<li>Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate</li>
<li>Informs guests on hotel facilities and amenities, provides directions within the property. </li>
<li>Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed </li>
<li>Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc </li>
<li>Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department </li>
<li>Communicates credit issues to all revenue generating departments</li>
<li>Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options </li>
<li>Communicates guest requests with the appropriate department </li>
<li>Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance </li>
<li>Reviews departing guest's folios and invites guests back </li>
<li>Makes reservations </li>
<li>Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.</li>
</ul>
Job Knowledge, Skills, &amp; Abilities
<ul>
<li>Guest Experience Manager preferred</li>
<li>Outgoing, people person, guest-first personality</li>
<li>Excellent communication, interpersonal, and organization skills.</li>
<li>Sense of ownership</li>
<li>Guest-oriented mindset</li>
<li>Strong leadership skills</li>
<li>Integrity and professionalism</li>
<li>Ability to develop the team through training and follow-ups</li>
<li>Attention to detail</li>
<li>Must be able to carry 10 lbs.</li>
<li>Commitment to superior customer service and excellent customer service skills.</li>
<li>Proven ability to influence a team and achieve results.</li>
<li>Flexibility and creative problem-solving ability.</li>
<li>Strong initiative and self-motivation.</li>
</ul>
<ul>
<li>Fluency in job related English both verbal and non-verbal.
<ul>
<li>An appreciation and respect for the diversity of all individuals in the workplace.</li>
<li>Ability to handle pressure and work in a fast paced environment.</li>
</ul>
</li>
<li>Must be able to work days, evenings, and weekends as necessary.</li>
</ul>
 
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Assistant Front Office Manager - Esme Hotel

<h3>Job Description</h3>
Job Description
Description
At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking an Assistant Front Office Manager.

POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

Salary starts at $61,200

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts. 
ESSENTIAL FUNCTIONS:

1. Supervises front office team members.
2. Performs manual and computer posting of transactions.
3. Handles money, credit cards, and checks.
4. Deals with guest complaint dissatisfaction.
5. Takes reservations.
6. Performs additional duties or projects as assigned by Front Office Manager.
POSITION REQUIREMENTS:

1. Previous hotel front desk management experience required.
2. Good communication and organizational skills.
3. Accurate typing skills; ability to use office and front desk systems.
4. Must be available to work a varied schedule to include full time hours, days, nights, weekends, and holidays.
Equal Opportunity Employer

AC Hotel Assistant Front Office Manager

<h3>Job Description</h3>
Job Description
When you step inside of a Tatte Bakery &amp; Café you instantly feel comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!
The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest’s expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.
 Summary of Responsibilities
<ul>
<li>Supports the GM in ownership of the business and ensuring that the day to day operations run smoothly </li>
<li>Models authentic, warm guest experience and instills great service in team </li>
<li>Successfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service </li>
<li>Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members</li>
<li>Possesses capability to lead and navigate hard conversations </li>
<li>Continuously upholds Tatte brand and visual standards </li>
<li>Leads team members through effective and efficient operational execution</li>
<li>Ensures Food Safety in the café </li>
<li>Supports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational information </li>
<li>Contributes to food, labor and controllable costs that are consistently within company guardrails </li>
<li>Helps GM to own café administrative requirements </li>
<li>Other duties as assigned</li>
</ul>
Working Conditions / Essential Functions
<ul>
<li>Ability to work a flexible schedule based on business needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)</li>
<li>Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read </li>
<li>Able to grasp, reach overhead, push, lift and carry up to 50 pounds. </li>
</ul>
Position Requirements
<ul>
<li>Minimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurant </li>
<li>Ability to work well under pressure in a fast paced, ever changing work environment </li>
<li>Excellent verbal and written communication skills </li>
<li>Highly organized with strong attention to detail</li>
<li>High integrity and professionalism </li>
<li>High School education or equivalent </li>
</ul>
Preferred Skills
<ul>
<li>Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management </li>
<li>Proficient in Microsoft Office including Word, Excel, Outlook </li>
<li>Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX</li>
<li>ServSafe, Allergen and ChokeSaver Certifications</li>
</ul>
Our Benefits and Perks
<ul>
<li>Competitive pay (typically AGM pay ranges from $65k-$79k, depending on experience)</li>
<li>Quarterly bonus program</li>
<li>Paid vacation and sick time</li>
<li>401(k) (with a vesting match)</li>
<li>Free EAP employee assistance programs</li>
<li>Flexible schedule with no late nights</li>
<li>Health, dental and visual insurance</li>
<li>Internal English and Spanish classes</li>
<li>Free meals and drinks </li>
<li>Exciting potential for growth</li>
</ul>
Please note that we hire managers for the greater DC market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.
Please note that Tatte is an E-Verify employer.

Assistant General Manager - Washington, DC

<h3>Job Description</h3>
Job DescriptionJoin our team today! 
We are searching for a Front Office Supervisor to enhance the guest experience at our two stunning hotels in Sarasota, FL—Ameniti Bay and Magnolia Pointe, BW Signature Collection. In this position, you will manage guest service operations, guide our team of fantastic Front Desk Agents, and ensure that all guests receive outstanding service at both properties, which are conveniently located next to each other. If you have experience in hotel front office roles and are dedicated to delivering exceptional hospitality in a leadership position, we invite you to apply today!
JOB SUMMARY: To support the Assistant General Manager and General Manager in managing Front Desk operations by overseeing, guiding, and supervising Front Desk staff.
 
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment</li>
<li>Ensure all Front Desk employees are adhering to rate and credit policies and procedures</li>
<li>Expertise in property management systems</li>
<li>Knowledge of all emergency procedures and how to act on them</li>
<li>Ensure any cash overage/shortage is accounted for and balanced</li>
<li>Maintain a clean, organized and well supplied Front Desk area</li>
<li>Ensure lobby is well maintained</li>
<li>Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies</li>
<li>Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis. </li>
<li>Review all shift checklists and red book daily for completion and accuracy</li>
<li>Review Guest Service Scores weekly and address any service concerns with staff for improvement in order to ensure the highest quality service</li>
<li>Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs</li>
<li>Participate in monthly Profit/Loss review</li>
<li>Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately</li>
<li>Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees</li>
</ul>

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
<ul>
<li>Computer software skills</li>
<li>Communication both verbal and written</li>
<li>Flexibility with schedule and dependable </li>
<li>Customer focus, time management and problem solving skills</li>
<li>Strong leadership abilities</li>
</ul>

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
<ul>
<li>1-2 years of hotel experience, preferably in a supervisory role </li>
</ul>
 
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required 
 
BENEFITS WE OFFER
<ul>
<li>Career development &amp; training</li>
<li>Day-1 Medical, Dental &amp; Vision insurance options</li>
<li>Paid time off</li>
<li>Travel &amp; hotel discounts</li>
<li>401(k) with company match</li>
<li>Bonus potential</li>
<li>And more!</li>
</ul>
SUPERVISORY RESPONSBILITY
This position oversees the front desk employees as well as, if applicable, the breakfast hosts.
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
 
WHO WE ARE 
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. 
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, &amp; and Colorado. Additionally, we regularly integrate new hotels into our portfolio. 
To learn more about our growing company, please visit <a href="http://www.lodgco.net" target="_blank">www.lodgco.net</a>

Dual Front Office Supervisor

<h3>Job Description</h3>
Job Description
SUMMARY The Housekeeping Supervisor will oversee the housekeeping and laundry area functions and is responsible for the daily shift operations of the housekeeping department. They direct the work of employees to ensure property guestrooms, public spaces and associate areas are cleaned and well maintained. This position also ensures compliance with all policies, standards and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • This Supervisor will mentor staff full-time and part time housekeeping employees, including initiating employment actions such as hiring, firing, and corrective action(s) as needed. • Must maintain excellent attendance and be available to work a variable schedule which includes evenings and weekends • Work closely with the front office staff to communicate room statuses in a timely and efficient manner as well as work with the engineering staff to identify guestroom and public space components that requires maintenance. • Ensures housekeeping staff are aware of work place expectations; providing on-going assistance, training and mentoring to staff; promoting a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforcing procedures and practices through repetition; leading by example and providing on-going constructive feedback. • Maintains a positive and compliant employee relations climate. Will assist in identifying staffing, training, evaluation and counseling needs of housekeeping staff. Promotes support and communication with entire staff. Positively interacts with staff and rapidly solves problems. • The Housekeeping Supervisor will address issues concerning employee performance, ensuring policies are administered fairly and consistently and disciplinary procedures and documentation are aligned with the Employee Handbook. • Maintain confidentiality of proprietary and guest information; protect company assets and guest privacy. • Perform and supervise all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering. • Maintain cleanliness of laundry machinery and laundry areas. • Maintain and monitor stock levels and notify Housekeeping Manager or Assistant Manager of inventory levels weekly or trends. • Will assist in Housekeeping areas including but not limited to the laundry area, public areas, and hotel rooms The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CERTIFICATES, LICENSE, AND REGISTRATIONS • Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications. • Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations. • Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles. EDUCATION AND EXPERIENCE: • High School Diploma or GED required with a minimum of 6 months to one (1) year housekeeping experience and one (1) year supervisory experience (G8) • Minimum of one (1) to (2) years successful Housekeeping experience, with one (1) year successful supervisory experience in a full service hotel, and knowledge of Hotel software (G9). SUPERVISORY RESPONSIBILITIES: Directly supervises all Team Members in the department. Assists in the direct supervision of all department employees on assigned shift. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. SPECIAL QUALIFICATIONS: Strong organizational skills required. SAFETY REQUIREMENTS: Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as addition subtraction and multiplication tables. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk. The Employee is frequently required to lift up to 75 lbs., and have the ability to lift, bend, stoop, push or pull heavy loads and wheeled carts weighing up to 100 lbs. with or without reasonable accommodations and stand for long periods of time with or without reasonable accommodations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee regularly works around mechanical moving parts. The noise level in the work environment is usually moderate to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. When on the casino floor or other designated areas may be subjected to tobacco smoke.

Housekeeping Supervisor

<h3>Job Description</h3>
Job Description
Represents the hotel to the guest throughout all stages of the guest's stay. Determine a guest's reservation status and identifies how long the guest will stay. Help guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
· Uphold company standards, best practices, policies and procedures, and value of excellence in customer service
· Prioritize and fulfill the requests of all guests with great friendliness, efficiency, confidentiality, and professionalism
· Greeting guests with a smile to make guests feel welcomed and valued
· Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
· Resolve disputes promptly with the goal of achieving customer satisfaction
· Answer, record, and process all calls, messages, requests, questions, or concerns
· Protect the property and its guests by monitoring who comes in and out of the premises
· Register guests and assigns rooms. Accommodates special requests whenever possible.
· Assists in preregistration and blocking of rooms for reservations.
· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
· Understands room status and room status tracking.
· Know room locations, types of rooms available, and room rates.
· Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
· Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
· Know the location and types of available rooms as well as the activities and services of the property
· Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
· Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures.
· Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
· Know how to use front office equipment
· Process guest check-outs
· Performing cashier related functions like posting charges to guest accounts, raising paid out's, and currency exchange
· Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
· Uses proper telephone etiquette.
· Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, etc…
· Uses proper mail, package, and message handling procedures.
· Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
· Attend department meetings.
· Reports any unusual occurrences or requests to the manager or assistant manager.
· Knows all safety and emergency procedures, Is aware of accident prevention policies.
· Maintains the cleanliness and neatness of the front desk area.
· Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
· Any other duties related to job title.
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Experience: Previous hotel-related experience desired.
Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. Requires standing at front desk during the duration of the shift.

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionFront Desk AgentACCOUNTABILITY
The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit. 
REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager 
ABOUT STONEY CREEK
Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that ‘cabin by the lake’ feel with eclectic guest rooms and modern amenities throughout America’s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality.
WHAT TO EXPECT
Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience. 
Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations. 
Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services. 
Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned. 
Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues. 
Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests. 
Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity. 
Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services. 
Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions. 
Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication. 
Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately. 
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. 
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. 
PROUD OWNER
Excellent communication skills, both verbal and written. 
Strong attention to detail and the ability to multitask in a fast-paced environment. 
A welcoming and approachable demeanor, fostering positive interactions with guests. 
Proficiency in using computer systems and hotel management software for reservations and guest information. 
Ability to handle challenging situations with diplomacy and tact. 
Flexibility in working various shifts, including weekends and holidays. 
Ensures guest satisfaction exceeds brand standards in every interaction. 
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. 
 
SOFT SKILLS
CHARACTERISTICS:
Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.
CORE COMPETENCIES:
Action oriented, conflict management, decision quality, integrity and trust, customer focus, technical learning.
MINDSET:
Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. 
 
HARD SKILLS
EDUCATION AND EXPERIENCE: 
High school diploma or equivalent (additional hospitality education is a plus). 
Previous experience in customer service, hospitality, or front desk roles preferred. 
Proficiency in using reservation systems and hotel software. 
Strong communication skills, both verbal and written. 
Ability to work in shifts, including evenings, weekends, and holidays. 
PHYSICAL DEMANDS: lift, carry, push, and pull up to 35+ lbs. 
TRAVEL: N/A 
POSITION: On-site work at the hotel property. 
 
BENEFITS OF WORKING AT STONEY CREEK
<ul>
<li>Paid Onboarding </li>
<li>Paid Training </li>
<li>401k plan with Safe Harbor Match
<ul>
<li>eligible for the first open enrollment after 90 days </li>
</ul>
</li>
<li>Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
<ul>
<li>eligible the first of the month following 60 days of employment </li>
</ul>
</li>
<li>Paid vacation and sick leave </li>
<li>Flexible schedule </li>
<li>Paid Holidays </li>
<li>Hotel room discounts </li>
<li>Opportunities for career progression </li>
<li>A thriving culture that provides genuine hospitality</li>
<li>Join a great team of like-minded individuals who work hard and smart at the same time</li>
</ul>

<h3>Job Description</h3>
Job Description
The Sire Hotel in Downtown Lexington is seeking a high-energy individual looking for a tremendous growth opportunity. The Assistant General Manager (AGM) will be critical in the operational direction of the hotel. The AGM must be able to lead a competent staff towards legendary guest service, impeccable cleanliness, and the highest standards in detail and organization. This position will be rewarding, and the AGM will work with and report to a seasoned GM in a growing management company. If you are ready to make a difference in the company you work for...look no further...The Sire Hotel Lexington and Rolling Hills Hospitality want you to join our TEAM!!!
Additional Perks:&nbsp;
<ul>
<li>Opportunity to grow! — This position is a training position for the GM</li>
<li>Medical/dental/vision</li>
<li>401(k)</li>
<li>Flexible PTO</li>
<li>Potential to earn additional bonuses</li>
</ul>
Responsibilities:
The AGM will work with the GM on a daily basis to learn, understand, and execute all management functions to eventually become a successful GM for a Rolling Hills Hospitality hotel.
<ul>
<li>Effectively hire, train, and holdthe entire hotel staff accountable with the GM’s direction</li>
<li>Build a strong, cohesive team while involving staff in the day-to-day operations of the hotel</li>
<li>Manage basic accounts payable/receivable functions, along with P&amp;L analysis and&nbsp;</li>
<li>Control the hotel’s budget and assets, ensuring all costs are in line withthe budget</li>
<li>Understand and drive the hotel’s occupancy and ADR</li>
<li>Be constantly engaged in sales by performing calls to top accounts and new accounts from time to time</li>
<li>Provide great guest service and front office excellence</li>
<li>Assist with direct mail pieces, local advertising, account maintenance, prospecting, qualifying, and closing on all pertinent pieces of the business</li>
<li>Clearly understand the workings of the hotels and ensure the hotel is clean and well-maintained&nbsp;</li>
<li>Ensure all housekeeping, maintenance, and front desk tasks are successfully executed&nbsp;</li>
<li>Empower staff to take ownership of the hotel and include staff in daily decisions of the hotel’s operations</li>
</ul>
Qualifications:
The candidate for the Assistant General Manager of The Sire Hotel must meet the following requirements in order to be seriously considered for the role:&nbsp;
<ul>
<li>Minimum of 2 years of hotel management or supervisory experience</li>
<li>College degree preferred</li>
<li>Flexible schedule necessary&nbsp;</li>
<li>Individual should be energetic, determined, competitive, organized, and professional</li>
</ul>
About Company 
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Hotel Assistant Manager

<h3>Job Description</h3>
Job DescriptionNight Auditor ACCOUNTABILITY
The Night Audit is a critical process designed to verify all account postings and balances. As a night auditor, it is expected you make guest satisfaction always a priority. Night Auditors are entrusted with the responsibility of accurately posting and reconciling charges, settlements, and files for rooms and credit card transactions. They also ensure the seamless reset of systems for the next day's operations. This role demands a high degree of self-reliance, as results are typically achieved independently. The primary focus of this job is on consistently delivering timely, precise, and high-quality outcomes. It benefits from an analytical, inquisitive, and problem-solving mindset, coupled with a strong technical orientation. 
REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager 
ABOUT STONEY CREEK
Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that ‘cabin by the lake’ feel with eclectic guest rooms and modern amenities throughout America’s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality. 
 
WHAT TO EXPECT
Guest Check-In and Check-Out: 
Account Verification: Perform a detailed review and verification of all financial transactions, ensuring accuracy in account postings and balances. 
Settlement Processing: Post and balance room charges, credit card settlements, and other financial transactions. Verify and correct any discrepancies. 
Report Generation: Generate and distribute daily financial reports, including the daily revenue report and occupancy report. Ensure that all records are complete and accurate. 
File Maintenance: Maintain and organize accounting records, ensuring they are up-to-date and readily accessible for reference or audit purposes. 
System Reset: Execute the necessary procedures to reset and prepare the hotel's computer systems for the next day's operations. 
Guest Check-Ins and Check-Outs: Assist with guest arrivals and departures, including the check-in and check-out processes, room assignments, and providing information about the hotel's amenities and services. 
Guest Service: Provide excellent customer service, including addressing guest inquiries, requests, and concerns promptly and professionally. Assist with special requests and accommodate guest needs to the best of your ability. 
Reservation Handling: Manage reservations, including booking, modifications, and cancellations. Ensure that reservations are accurate and up-to-date. 
Security Monitoring: Maintain a vigilant watch on security systems and cameras, reporting any unusual activity or security concerns to appropriate personnel. 
Emergency Response: Be prepared to respond to emergency situations and guest needs during the overnight hours, following established safety and security protocols. 
Cash Handling: Handle cash and credit card transactions, process payments, and maintain accurate financial records. Reconcile cash and report any discrepancies. 
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. 
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. 
PROUD OWNER
Excellent communication skills, both verbal and written. 
Strong attention to detail and the ability to multitask in a fast-paced environment. 
A welcoming and approachable demeanor, fostering positive interactions with guests. 
Proficiency in using computer systems and hotel management software for reservations and guest information. 
Ability to handle challenging situations with diplomacy and tact. 
Flexibility in working various shifts, including weekends and holidays. 
Ensures guest satisfaction exceeds brand standards in every interaction. 
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. 
SOFT SKILLS CHARACTERISTICS:
Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.
CORE COMPETENCIES:
Time management, detail oriented, integrity and trust, customer focus.
MINDSET:
Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
 
HARD SKILLS EDUCATION AND EXPERIENCE:
High school diploma or equivalent (additional hospitality education is a plus). 
Previous experience in customer service, hospitality, or front desk roles preferred. 
Proficiency in using reservation systems and hotel software. 
Strong communication skills, both verbal and written. 
Ability to work in shifts, including evenings, weekends, and holidays. 
PHYSICAL DEMANDS: Lift, Carry, Push, and Pull up to 35 lbs. 
TRAVEL: N/A
LOCATION: On-site work at each hotel property.
BENEFITS OF WORKING AT STONEY CREEK
<ul>
<li>Paid Onboarding </li>
<li>Paid Training </li>
<li>401k plan with Safe Harbor Match
<ul>
<li>eligible for the first open enrollment after 90 days </li>
</ul>
</li>
<li>Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
<ul>
<li>eligible the first of the month following 60 days of employment </li>
</ul>
</li>
<li>Paid vacation and sick leave </li>
<li>Flexible schedule </li>
<li>Paid Holidays </li>
<li>Hotel room discounts </li>
<li>Opportunities for career progression </li>
<li>A thriving culture that provides genuine hospitality </li>
<li>The ability to own and empower your work</li>
<li>Join a great team of like-minded individuals who work hard and smart at the same time</li>
</ul>

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