<h3>Job Description</h3>
Job Description
Description
At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking an Assistant Front Office Manager.

POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

Salary starts at $61,200

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts. 
ESSENTIAL FUNCTIONS:

1. Supervises front office team members.
2. Performs manual and computer posting of transactions.
3. Handles money, credit cards, and checks.
4. Deals with guest complaint dissatisfaction.
5. Takes reservations.
6. Performs additional duties or projects as assigned by Front Office Manager.
POSITION REQUIREMENTS:

1. Previous hotel front desk management experience required.
2. Good communication and organizational skills.
3. Accurate typing skills; ability to use office and front desk systems.
4. Must be available to work a varied schedule to include full time hours, days, nights, weekends, and holidays.
Equal Opportunity Employer

AC Hotel Assistant Front Office Manager

<h3>Job Description</h3>
Job Description
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&amp;T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Job Specific
<ul>
<li>Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships</li>
<li>Prepares daily work schedule to meet occupancy demands and room turn</li>
<li>Analyzes daily room turn and makes staff or procedural adjustments as necessary</li>
<li>Manages Housekeeping Rooms personnel</li>
<li>Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence</li>
<li>Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns</li>
<li>Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors</li>
<li>Communicates and coordinates with Front Office operation</li>
<li>Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs</li>
<li>Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings</li>
<li>Responsible for overseeing the activities of Housekeeping front line Staff</li>
<li>Greets and interacts with guests in an outstandingly friendly and professional manner</li>
<li>Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day</li>
<li>Coordinates out-of-order rooms and room maintenance with Guest Services &amp; Engineering</li>
<li>Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department</li>
<li>Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed</li>
<li>Maintains close contact and ensures good communication with employees</li>
<li>Ensures that responsive and efficient repair services are provided to satisfy guest requests</li>
<li>Investigates guest complaints and takes corrective measures</li>
<li>Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect</li>
<li>Interviews and makes recommendations regarding hiring of personnel</li>
<li>Interviews and selects Housekeeping line level personnel</li>
<li>Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks</li>
<li>Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety</li>
<li>Sets agenda for guest awareness training</li>
<li>Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance</li>
<li>Responsible for projects assigned to second and third shift employees, as applicable</li>
<li>Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required</li>
<li>Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility</li>
<li>Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.</li>
<li>Plans special lobby cleaning projects and ensures their completion, as applicable</li>
<li>Coordinates lobby maintenance projects with Engineering, as applicable</li>
<li>Plans maintenance of lobby floors, as applicable</li>
<li>Coordinates monthly accounting for all supplies requisitioned from other departments</li>
<li>Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required</li>
<li>Sets agendas for Housekeeping meetings and runs meetings regularly</li>
<li>Schedules contract maintenance with outside vendors, as applicable</li>
<li>Evaluates housekeeping department employee performance</li>
<li>Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations</li>
<li>Ensures that lost and found items are turned into Security</li>
<li>Keeps Director and Assistant Director informed of all matters significantly affecting the department</li>
<li>Periodically inventories supplies and equipment</li>
<li>Stays current with industry related technological improvements geared toward product improvement and increased efficiency</li>
<li>Performs numerous responsibilities to meet time-sensitive deadlines</li>
<li>Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction</li>
<li>Ensures that responsive and efficient uniform room and repair services are provided, as applicable</li>
<li>Prepares department purchase requisitions</li>
<li>Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements</li>
<li>Communicates linen needs, monitors and reports consumption and preservation programs</li>
<li>Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping</li>
<li>Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy</li>
<li>Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable</li>
<li>Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel</li>
<li>Creates an environment which fosters excellent staff morale and staff retention is a priority</li>
<li>Administers Quality Assurance and Cyclical Programs</li>
<li>Administers Incentive/Rewards/Recognition Programs</li>
<li>Interacts with guests to solve problems and ensure satisfaction</li>
<li>Responsible for implementing control systems for keys, pagers, radios, etc.</li>
<li>Responsible for efficient operation of HOSTAR System</li>
<li>Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages</li>
<li>Ensures that Housekeeping office and storeroom are kept neat and organized</li>
<li>Responsible for the submission of all performance appraisals for assigned employees</li>
<li>Other duties as assigned</li>
</ul>
General
<ul>
<li>Promotes and applies teamwork skills at all times</li>
<li>Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance</li>
<li>Is polite, friendly, and helpful to guests, management and fellow employees</li>
<li>Executes emergency procedures in accordance with hotel standards</li>
<li>Complies with required safety regulations and procedures</li>
<li>Attends appropriate hotel meetings and training sessions</li>
<li>Maintains cleanliness and excellent condition of equipment and work area</li>
<li>Complies with hotel standards, policies and rules</li>
<li>Recycles whenever possible</li>
<li>Remains current with hotel information and changes</li>
<li>Complies with and enforces hotel uniform and grooming standards</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Housekeeping Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Limited service upper mid-scale hotel.&nbsp;
Job Description 
Full-Time and Part-Time Positions Open
Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, answering telephones and exceeding guest expectations. Ensure guest's completely satisfied prior to departure.
Job Duties:
<ul>
<li>Maintains an inventory of vacancies, reservations and room assignments.</li>
<li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li>
<li>Complete daily check list.</li>
<li>Knows room locations, types of rooms available, and room rates.</li>
<li>Registers arriving guests and assigns rooms.</li>
<li>Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.</li>
<li>Coordinates guest room maintenance work with the engineering and maintenance division.</li>
<li>Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.</li>
<li>Knows daily activities and meetings taking place in the hotel.</li>
<li>Reports any unusual occurrences or requests to the manager or assistant manager.</li>
<li>Manages and resolves all guest complaints in a professional and courteous manner.</li>
<li>Processes guest check-outs and handles monetary transactions.</li>
<li>Maintains customers’ privacy.</li>
<li>Maintains a high level of professional appearance and demeanor.</li>
<li>Performs other duties as assigned.</li>
</ul>
Qualifications 
<ul>
<li>High school diploma or equivalent.</li>
<li>Ability to communicate with public, hotel staff, and management in a professional manner.</li>
<li>Knowledge of surrounding areas and local events.</li>
<li>Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.</li>
<li>Ability to learn safety, emergency, and accident prevention policies and procedures.</li>
<li>Skilled in the use of front office equipment.</li>
<li>Knowledge of proper telephone etiquette.</li>
<li>Ability to work a flexible schedule, including weekends and holidays.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines. Pay based on qualifications.&nbsp;&nbsp;

Guest Service Representative

<h3>Job Description</h3>
Job Description
Hotel:
Hampton Roads Embassy Suites 1700 Coliseum Drive Hampton, VA 23666 Assistant Front Office Manager Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence 
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
<ul>
<li>Career Growth &amp; Learning - 40% of our management hires are internal promotions!</li>
<li>Invest in Your Future - 401(k) plan with company match.</li>
<li>Comprehensive Health Coverage - Medical, dental, and vision insurance options.</li>
<li>Paid Time Off &amp; Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations</li>
<li>Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.</li>
<li>Purpose &amp; Impact - Make a difference through Atrium's community service and volunteer programs.</li>
</ul>
__________________________________________________
Reports To: Front Office Manager Primary Purpose: The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards. 
Work Performed:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
<ul>
<li>Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;</li>
<li>Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;</li>
<li>Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;</li>
<li>Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;</li>
<li>Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;</li>
<li>Handle cash and credit card transactions and process guest accounts;</li>
<li>As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;</li>
<li>Deputize in the absence of the Front Office Manager;</li>
<li>Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and </li>
<li>Any and all other work as required to complete the primary purpose of the position.</li>
</ul>
Qualifications:
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience: 
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English 
Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays
Competencies:
Organization
Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Managing Diversity
Treats reports equitably; acts fairly; has candid discussions; doesn't have a hidden agenda; doesn't give preferential treatment.
_____________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: <a href="https://www.atriumhospitality.com/privacy-policy" target="_blank">https://www.atriumhospitality.com/privacy-policy</a>

Assistant Front Office Manager

<h3>Job Description</h3>
Job Description
HOTEL REVIVAL is hiring an Assistant Front Office Manager
Hotel Revival is 107 key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact. 
What You'll Do:
<ul>
<li>Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience</li>
<li>Assist in managing the departmental budget + P&amp;L and communicate relevant goals and strategies to the team</li>
<li>Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience</li>
<li>Establish and develop guest loyalty through guest retention initiatives</li>
<li>Support the development and long-term strategic planning of all retail initiatives at the property level</li>
<li>Assist in developing concierge program initiatives and cultivate relationships within the community</li>
<li>Provide training and development opportunities for supervisors, and team members</li>
<li>Collaborate with the Front Office Manager to establish department goals + metrics</li>
<li>Monitor performance, develop strategies, and communicate with teams</li>
<li>Serve as the main point of contact and liaison to VIP guests and key stakeholders</li>
<li>Communicate key updates to marketing and sales teams to further engage guests and the community</li>
<li>Establish and maintain consistent, clear, and efficient communication throughout hotel operations teams</li>
<li>Build and maintain relationships with other New Waterloo hotels and outlets</li>
<li>Direct and participate in the property Manager on Duty program</li>
<li>Create and enact standard operating procedures</li>
<li>Understand and deploy assessments for all PMS and IT systems</li>
<li>Possess knowledge of all guest services and amenities</li>
<li>Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary</li>
<li>Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met</li>
<li>Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed</li>
</ul>
Who you are:
<ul>
<li>You have a High school diploma or equivalent preferred.</li>
<li>You have 1+ years experience in hotel room operations; high-volume, luxury hotel setting preferred.</li>
<li>You believe in hospitality, deeply and passionately.</li>
<li>You know how important relationships are and you find joy in growing and maintaining new ones.</li>
<li>You're thorough, have excellent communication, and pay close attention to detail.</li>
<li>You are proficient with administrative duties.</li>
<li>You have strong computer skills and the ability to pick up on software programs quickly.</li>
<li>You have excellent time management; are an expert in prioritizing and multi-tasking.</li>
<li>You are patient and able to remain calm in stressful situations.</li>
<li>You have a strong work ethic and can work both autonomously and with a team.</li>
</ul>
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
<ul>
<li>Up to 3 weeks paid time off annually</li>
<li>50% off discount at most New Waterloo restaurants</li>
<li>Health, vision + dental benefits</li>
<li>401K matching</li>
<li>Paid holidays</li>
<li>Volunteer pay</li>
<li>Tuition reimbursement </li>
<li>Referral bonuses</li>
<li>Discounts at our shops, hotels local partnership</li>
</ul>
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. 
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.

<h3>Job Description</h3>
Job Description
ZGF is seeking an Executive Assistant to join our team in our Washington, DC office. We are looking for a driven individual looking for an opportunity to learn and grow their professional career in a collaborative and team-oriented environment.
The Executive Assistant is an experienced administrative professional who works collaboratively with Partners and leadership within the firm to support the business management, project teams and general office operations.
This position supports the Managing Partner and Design Partner. The role requires working proactively and efficiently under deadlines while increasing the bandwidth of the Partners by building relationships and establishing trust and rapport with key internal and external stakeholders. 
As an Executive Assistant, you will...
<ul>
<li>Function as a partner-to and extension-of leadership, in support of the business operations of the firm</li>
<li>Ensure Partner time is aligned with their priorities through demonstrated understanding of the core business and leveraging expert prioritization strategies</li>
</ul>
<ul>
<li>Be capable of exercising discretion and independent judgment to advance the firm’s business needs</li>
</ul>
<ul>
<li>Maintain complex calendars, scheduling all business and project related meetings, including logistics and coordination</li>
<li>Evaluate and respond on behalf of leadership to requests, calls and emails to balance competing priorities of projects, offices, and marketing deadlines</li>
<li>Coordinate travel arrangements (domestic and international) per ZGF travel policy to include flights, hotel, trains, car service and travel visas, where applicable</li>
</ul>
<ul>
<li>Generate timely expense reports and timesheets for Partners</li>
</ul>
<ul>
<li>Track Partner Licensing and Continuing Education requirements</li>
<li>Proof, edit, and distribute correspondence related to the business operations of the firm; draft meeting notes and presentation materials as requested by leadership</li>
<li>Representing leadership in public, with clients, consultants, or vendors</li>
</ul>
<ul>
<li>Provide primary back up to the front-desk administrator; work collaboratively with (and as back-up to) other Executive Assistants and Project Administrators</li>
</ul>
Qualifications:
<ul>
<li>Experienced in general and executive level administrative responsibilities, minimum of 5 years of administrative experience</li>
<li>Minimum Bachelor’s degree preferred</li>
<li>Proficient in the following software applications:
<ul>
<li>Microsoft Office Suite, with advanced proficiency in Outlook, Word, Excel, and Teams</li>
<li>BlueBeam</li>
<li>Deltek Vision</li>
<li>Excellent written and verbal communication skills, adept at delivering high level communications in a clear and succinct manner</li>
</ul>
</li>
<li>Adept at engaging effectively with a diverse range of staff, consultants, clients, and the public</li>
<li>Experience managing complex calendars with competing priorities</li>
<li>Experience coordinating complex travel arrangements and logistics</li>
<li>Excellent judgment in determining priority and urgency of information</li>
</ul>
<ul>
<li>Ability to maintain a high level of confidentiality and discretion with regard to project, business, and personnel matters</li>
</ul>
<ul>
<li>Capable of working independently without supervision, able to prioritize workloads</li>
</ul>
<ul>
<li>Knowledge of architectural / engineering terminology a plus, though not required</li>
</ul>
Base Salary Range
$77.500/yr - $90.000/yr
Benefits
ZGF Employees Enjoy Medical, Dental and Vision coverage with a generous employer contribution, HSA with employer contribution, 401k with employer match, 4 weeks of PTO and 10 paid holidays per year, paid parental and family leave programs.
Apply With:&nbsp;
<ul>
<li>Resume</li>
<li>Cover letter</li>
</ul>
We know that great projects take more than a design team to become a reality. Whether you’re a finance professional, project manager, or specialist in another field, your expertise helps create a healthier, more equitable built environment. Studies show that women and people from underrepresented groups are less likely to apply for jobs unless they meet every qualification. We encourage you to apply even if you don’t check every box—your skills and experiences may be exactly what we need.
ZGF Architects is committed to fostering a diverse, inclusive, and welcoming workplace. As an equal opportunity employer, we celebrate the unique qualities and perspectives that each individual brings to our team. We encourage applicants of all backgrounds, experiences, and identities to apply. Regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law, we are excited to consider qualified candidates.
If you're ready to contribute to meaningful work, we invite you to submit your cover letter and resume online.
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Executive Assistant

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Assistant Rooms Manager provides operational leadership and support across both the Front Office and Housekeeping departments. This position is designed to flex between the two areas based on business needs, ensuring consistent service delivery, departmental efficiency, and adherence to brand standards. By working closely with both teams, the Assistant Rooms Manager helps maintain a seamless guest experience and supports the overall performance of the Rooms Division. 
 
Education &amp; Experience
<ul>
<li>Supervisory experience is required</li>
<li>At least 5 years of progressive experience in hotel operations, with exposure to both front office and housekeeping; OR</li>
<li>A 2-year college degree and 3+ years of relevant supervisory experience; OR</li>
<li>A 4-year college degree and at least 1 year of supervisory experience in a hotel setting</li>
<li>Proficiency in Windows operating systems and hotel property management systems highly preferred</li>
<li>Familiarity with safety, sanitation, and housekeeping protocols is preferred</li>
</ul>
Requirements:Job Duties &amp; Functions
<ul>
<li>Lead shift operations in either the Front Desk or Housekeeping department, depending on daily staffing and business needs</li>
<li>Provide supervision and support to staff, ensuring adherence to service standards, cleanliness protocols, and guest satisfaction goals</li>
<li>Conduct room inspections, review public area conditions, or oversee check-in/check-out activity as appropriate to the assigned area</li>
<li>Assist with team scheduling, timekeeping reviews, and payroll submission when required</li>
<li>Support training, coaching, and performance monitoring for staff in both departments</li>
<li>Address guest concerns and special requests promptly, ensuring appropriate resolution and follow-up</li>
<li>Maintain accurate departmental records, logs, and reports related to operations, guest requests, and inspections</li>
<li>Collaborate with other departments to ensure effective communication and smooth daily operations</li>
<li>Monitor inventory levels and support purchasing processes for supplies and equipment</li>
<li>Participate in departmental planning, budget oversight, and service improvement initiatives</li>
<li>Attend required management meetings and contribute to Rooms Division goals</li>
<li>Perform other duties as assigned</li>
</ul>

Assistant Rooms Manager

<h3>Job Description</h3>
Job Description
Job Summary:
 
We are seeking an organized and customer-focused Hotel Sales Coordinator/Assistant to join our dynamic sales team for a growing hotel management company. This role supports the sales department with a focus on group sales coordination and administrative tasks for several hotel properties our sale's team supports, helping ensure a seamless experience for clients and internal teams. You'll play a key role in assisting with group bookings, event coordination, and day-to-day administrative operations for our hustling sales team.
 
This is a great opportunity for a parent re-entering the workforce, someone with experience in hospitality wanting to experience a different side of the industry, new graduates, or someone simply looking for a meaningful role in a supportive environment. Typical office hour shifts with a min. requirement of 32 hours per week within M-F mid-day hours. This is a fully on-site, non-remote position.
 
Key Responsibilities:
Group Sales Support:
<ul>
<li>Assist Sales Manager(s) and Director with group inquiries, proposals, and contracts for meetings, events, and maintenance of group room blocks.</li>
<li>Coordinate group reservations, rooming lists, and special requirements with the front desk and reservations teams.</li>
<li>Communicate with clients and event planners to confirm details, timelines, and requirements of hotel policies and procedures.</li>
<li>Ensure accurate data entry for group bookings in the PMS and sales systems.</li>
<li>Help prepare weekly/monthly internal group memos, BEO's and maintain function sheets.</li>
<li>Follow up with client's post-event to gather feedback and encourage repeat business.</li>
</ul>
 
Sales Administration:
<ul>
<li>Prepare and distribute sales reports, pace reports, and other documentation as needed on a daily, weekly, and monthly basis.</li>
<li>Maintain organized and up-to-date client files, contacts, and correspondence in CRM systems (e.g., Delphi, ARMS).</li>
<li>Draft proposals, contracts, and presentations for potential clients.</li>
<li>Coordinate with internal departments to support sales efforts.</li>
</ul>
 
Client Relations &amp; Communication:
<ul>
<li>Respond promptly to incoming sales inquiries via phone, email, or walk-ins.</li>
<li>Assist in organizing site tours and follow-up communication with prospective clients.</li>
<li>Represent the hotel professionally in all interactions, maintaining a customer-centric attitude.</li>
</ul>
 
Qualifications:
<ul>
<li>Strong computer skills required (MS Office Suite-Word, Excel, PowerPoint, Outlook).</li>
<li>Excellent verbal and written communication skills.</li>
<li>High attention to detail, time management, and organizational skills - you will be accountable for deadlines.</li>
<li>Ability to manage multiple tasks and prioritize in a fast-paced environment.</li>
<li>A team player with a positive and professional attitude, you are the face of the sales department and our company.</li>
</ul>
 
Preferred Traits:
<ul>
<li>Previous experience in hotel sales, front office, reservations, or event coordination is a plus but not required.</li>
<li>Preferred experience in hotel or sales operation systems tools a plus, but we are willing to train the right person.</li>
<li>Previous administrative or office experience is a MAJOR plus.</li>
<li>Familiarity with group sales cycles and hotel operations, specifically for Marriott or Hilton properties.</li>
<li>Customer-service mindset with a solutions-oriented approach.</li>
</ul>
 
If offered, employment is contingent on cleared Background check.

Hotel Sales Coordinator

<h3>Job Description</h3>
Job DescriptionDescription:FRONT OFFICE MANAGER
 
YOUR DREAM HOSPITALITY CAREER AWAITS AT COLCORD HOTELIN BEAUTIFUL DOWNTOWN OKLAHOMA CITY 
If you believe in the power of "thank you" and "I am happy to …," we want you to join our team! Colcord values great service and comfort. First impressions are the most lasting, and our mission is to ensure our guests are warmly welcomed and catered to at every point of contact. As a valued member of our team, you’ll help our guests create memorable experiences during their visit with us.
 
Housed in a historic building originally built in 1910, the Colcord Hotel serves as an iconic reminder of the first skyscraper to adorn the city's skylines. Located in the heart of downtown OKC, we’re at the center of all the action.
 
Our success relies on hiring and advancing top talent. We have cultivated a rewarding and respectful work environment, where every member of our staff is encouraged to grow. Apply today!
 
At Colcord, you will have everything you need to succeed:
· Competitive Wages
· Paid Holidays
· 401k with Employer Match
· Portfolio-Wide Discounts
· Employee Assistance Program
· On-the-Job Training
· Company Provided Downtown Parking
· Paid Time-Off (Full-Time)
· Affordable Health Care (Full-Time)
 
DEPARTMENT: Front Desk REPORTS TO: Assistant General Manager STATUS: Exempt
 
 
SUMMARY: Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Responsible for acting as Manager on Duty, anticipating and resolving problems and creating an environment that is warm and welcoming.
 
RESPONSIBILITIES:
· Recruits, selects, and retains a quality Front Office staff, including Front Desk Associates and Valet/Bellmen staff.
· Supervises the front office to ensure that Front Desk and Valet Staff are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction.
· Ensures smooth, efficient and professional operation of all front office operations including check-in and check-out of all guests through proper handling of guest accounts.
· Initiates and implements up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
· Trains each Front Office Associate and Valet to deliver efficient, excellent service to customers and guests. Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
· Leads by example: Provides Great Customer Service to all Guest in a warm and Friendly Manner.
· Audits all work for accuracy and consistency on a regular basis. Maintains high standards of each Associate’s work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.
· Enforces adherence to the Company’s standards of dress and appearance.
· Works with General Manager to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.
· Verifies payroll on a daily and weekly basis for all Front Office and Valet personnel.
· Handles customer complaints, credit card chargebacks, and customer care cases.
· Develops knowledge of frequent guests and their special requests and needs.
· Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.
· Responsible for proper key control and other security measures.
· Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.
· Becomes knowledgeable of emergency/fire evacuation and safety procedures and train staff as needed. Must be trained to use an Automated External Defibrillator and know medical emergency procedures. Informs General Manager of any unsafe conditions.
· Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Desk matters, the Controller on all Accounting/Front Desk issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed.
· Provides timely weekly work schedules, posted at least three (3) days before the start of the new workweek.
· Must be capable of performing all duties of the Front Desk for any position.
 
KNOWLEDGE, SKILLS AND ABILITIES:
· Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
· Professional appearance and mannerism.
· Supervisory and performance management skills.
· Strong communication skills, both verbally and written.
· Accounting and organizational skills.
· Ability to deal with guests when they are angry or upset.
· Ability to work quickly and thoroughly when under pressure.
· Must be flexible and open to changes in procedures.
· Ability to attend to more than one task at a time.
· Technical knowledge of Front Desk operations.
· Knowledge of Oklahoma, Oklahoma City and surrounding communities.
 
EXPERIENCE:
· Customer Service and Management experience required.
· Three (3) years’ hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university. Marriott experience preferred. 
· Opera or Lightspeed knowledge a plus
 
PHYSICAL DEMANDS:
· Must be able to stand for long periods of time.
· May include crowded office setting or “close quarters”.
· General office environment with limited physical activity.
Requirements:

Front Office Manager - Colcord Hotel

<h3>Job Description</h3>
Job Description
Job Title: Chief of Engineering
Department: Engineering
Supervisor: General Manager
Summary
This position supervises the maintenance operations and physical condition of the hotels within the assigned area to ensure the highest standards of guest satisfaction within the allotted budget.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms.
Works closely with other departments (i.e., Front Office and Housekeeping Departments on maintenance and repairs issues) and Corporate Project Manager to ensure high level of customer satisfaction.
Orders material and completes work assignments on time and by a specified date.
Performs work within departmental expense plans. Assists General Manager in capital projects when required.
Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities.
Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide.
May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests.
Communicates and interprets specifications, job orders and company policies to maintenance employees.
Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures. 
Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.
Analyzes and resolves work problems or assists employees in resolving work problems.
Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities.
Communicates verbally and in writing with all levels of employees.
Attends periodic meetings with General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Understands government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Understands hotel’s MANAGER ON DUTY PROGRAM, following MOD guidelines and Risk Management/Workman’s Compensation procedures when responding to incidents.
As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
Other duties and responsibilities as assigned.
Supervisory Responsibilities 
May supervise one or more of the following positions: Assistant Chief Engineer and Maintenance Worker. Supervise, monitor, and develop maintenance staff by providing supervision and professional development.
Competencies 
To perform the job successfully, an individual should demonstrate the following competencies:
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths &amp; weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience 
High School diploma or general education degree (GED) preferred.
Prior hotel maintenance experience of at least 4 years or more is a plus, with previous experience in management of maintenance/engineering specific to electrical, plumbing, HVAC system, ventilation system and carpentry.
Language Skills 
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills 
To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds. 
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 The noise level in the work environment is usually moderate.

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