<h3>Job Description</h3>
Job Description
The Front Office Supervisor reports directly to the Front Office Manager. The purpose of the Front Office Supervisor is to oversee the day to day running of Reception. In addition to the basic reception duties you will also be responsible for assisting in motivating and developing team members. As a result you should be someone who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalized experience for each and every guest. 
 
MAIN DUTIES:
 
<ul>
<li>Supervise and oversee the daily operations of the Reception team </li>
<li>Ensure standards are followed in all areas and exceptional service is provided to all guests. </li>
<li>Assist in the training and development of the Reception team, as well as the on boarding of all new hires. </li>
<li>Assist Reception team in handling any and all guest inquiries and complaints. </li>
<li>Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests. </li>
<li>Occasional coverage of the night manager shifts </li>
<li>Cover multiple Manager on Duty (MOD) shifts per week </li>
<li>Ensure integrity of billing and cash handling Ensure high level of communication between Front Office and all other departments within the hotel</li>
</ul>
REQUIREMENTS:
 
· Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor 
· Knowledge of Opera PMS 
· Excellent communication skills 
· Friendly and professional telephone etiquette 
· Excellent level of spoken and written English 
· Exceptional organization and administrative skills 
· Exceptional PC skills 
· Ability to remain calm under pressure 
· Flexible scheduling 
 
EMPLOYEE BENEFITS:
 
· Paid vacation, sick and personal days 
· Health,dental, vision and life insurance plans 
· Commuter benefits 
· Holiday staff parties and staff appreciation events 
· In house uniform dry cleaning services 
· Employee meals while on duty 
· Departmental and company-wide incentive programs

Assistant Front Office Manager at Warren Street Hotel

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Avion Hospitality standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Job Duties &amp; Functions
<ul>
<li> Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li> Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li> Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)</li>
<li> Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li> Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid</li>
<li> Establish and maintain a key control system for the department.</li>
<li> Operate radios efficiently and professionally in communicating with hotel staff.</li>
<li> Ensure the proper use of radio etiquette within the housekeeping department.</li>
<li> Monitor and direct all Housekeeping and Laundry personnel.</li>
<li> Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).</li>
<li> Ensure compliance to company and brand training using the steps to effective training according to Avion Hospitality standards.</li>
<li> Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality S.O.P’s.</li>
<li> Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.</li>
<li> Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.</li>
<li> Conduct monthly department meetings with housekeeping staff according to Avion Hospitality standards.</li>
<li> Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.</li>
<li> Handle overall supervision of daily inspection for arriving V.I.P.'s.</li>
<li> Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Avion Hospitality standards.</li>
<li> Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Avion Hospitality S.O.P.'s.</li>
<li> Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.</li>
<li> Conduct monthly and quarterly Housekeeping inventories on a timely basis.</li>
<li> Ensure guest privacy and security by correctly following Avion Hospitality procedures.</li>
<li> Participate in required M.O.D. coverage as scheduled.</li>
<li> Ensure implementation of all Avion Hospitality’s policies and house rules.</li>
<li> Train and review all "House Safety" rules and procedures with Housekeeping staff.</li>
<li> Motivate, coach, counsel and discipline all Housekeeping personnel according to Avion Hospitality S.O.P.'s.</li>
<li> Prepare and conduct all Housekeeping interviews and hiring procedures according to Avion Hospitality S.O.P.'s.</li>
<li> Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.</li>
<li> Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.</li>
<li> Attend monthly all-employee team meetings, and any other functions required by management.</li>
<li> Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards.</li>
<li> Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.</li>
<li> Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.</li>
<li> Focus the Housekeeping Department on its role in contributing to the guest service scores.</li>
<li> Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.</li>
<li> Maintain and monitor "Lost and Found" procedures and policies according to standards.</li>
<li> Train all Housekeeping personnel to perform their duties to Avion Hospitality standards, using the steps to effective training according to Avion Hospitality standards.</li>
<li> Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li>
<li> Conduct daily morning meeting with staff.</li>
<li> Conduct weekly walk through with General Manager and Property Engineer.</li>
<li> Use the telephone and computer system for reporting and verifying room status.</li>
<li> Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).</li>
<li> Properly store, secure and issue supplies as needed to meet business demands.</li>
<li> Complete all reports in a timely and efficient manner as required by management.</li>
<li> Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.</li>
<li> Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.</li>
<li> Ensure completion of regular maintenance and cleaning projects on a biannual basis.</li>
<li> Monitor all V.I.P.'s, special guests and requests.</li>
<li> Perform any other duties as requested by the General Manager.</li>
</ul>
Requirements:
Education &amp; Experience
<ul>
<li> At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</li>
<li> Supervisory experience required.</li>
<li> Must be proficient in Windows operating systems, Company approved spreadsheets and word processing</li>
<li> Must have a valid driver’s license for the applicable state.</li>
<li> Must be able to convey information and ideas clearly.</li>
<li> Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li> Must work well in stressful, high pressure situations.</li>
<li> Must maintain composure and objectivity under pressure.</li>
<li> Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li> Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li> Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.</li>
<li> Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>

Exec Housekeeper

<h3>Job Description</h3>
Job DescriptionDescription:
About Appellation Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.?
Overview of Position:
The Front Desk Agent at Appellation Healdsburg is the face of our arrival and departure experience, serving as the first ambassador of the property's initial and lasting impression. This is an extraordinary opportunity to be part of the front of house team at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable service that reflects the region's genuine hospitality.
As a Front Desk Agent, you will play a vital role in executing the arrival, departure, in-house and concierge programming alongside the Front Office colleagues and leadership. You will be responsible for the hotel's front desk operations during your shift and be accountable for guest check-in/check-out, reservations, and guest requests. Responsibilities include being actively involved in arrival and departure processes, creating memorable interactions, maintaining the highest level of service standards in all interactions (digital, in person and over the phone), and supporting the luxury hospitality experience that defines our brand.
Primary Duties and Responsibilities:
<ul>
<li>Ensure exceptional guest service standards are maintained at all times, handling guest arrivals, departures, and special requests with professionalism and warmth.</li>
<li>Assist in providing food and beverage service on arrival as a welcome amenity.</li>
<li>Resolve guest complaints and issues promptly and professionally while helping maintain relationships and involve management.</li>
<li>Manage daily front office operations including creating reservations, check-in/out functions in PMS, provide luggage and transportation assistance coordinating with housekeeping for room readiness, communicate guest preferences and requests to relevant departments.</li>
<li>Actively operate duties to standard, ensuring proper greeting, check-in, and check-out procedures are followed during assigned shifts.</li>
<li>Assist in managing the daily operation of the lobby/restaurant space during peak volume periods.</li>
<li>Maintain knowledge of hotel amenities, services, and local attractions to provide exceptional concierge-level service to guests.</li>
<li>Process guest payments, adjustments, and charges accurately while ensuring proper billing and posting of all guest transactions.</li>
<li>Handle daily cash handling procedures following established security protocols for cash, keys, and guest information.</li>
<li>Assist in preparing daily operational reports and communicate effectively with supervisors and other departments.</li>
<li>Maintain accurate records of guest preferences and special requests, coordinating with other departments for group arrivals and special events.</li>
<li>Ensure compliance with all hotel policies, procedures, and brand standards while maintaining knowledge of local laws, regulations, and safety requirements.</li>
<li>Support emergency procedures and proper handling of guest data and privacy protection.</li>
<li>Operate property management system (Maestro) efficiently, troubleshooting basic issues and maintaining proficiency with hotel technology and reservation systems.</li>
<li>Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.</li>
<li>Manage relationships with guests, travel agents, and booking platforms professionally and courteously.</li>
<li>Maintain elegant and professional appearance of front desk areas and ensure workspace organization.</li>
<li>Understand and respond to all guest needs and requests in a timely and professional manner.</li>
<li>Attend all mandatory meetings and training sessions as directed.</li>
<li>Maintain professional demeanor and standards that reflect the core values of the brand and its operating standards.</li>
<li>Participate in daily shift meetings and line-up briefings.</li>
<li>Support cross-training assignments required to support hotel operations.</li>
<li>Perform other general tasks, including supporting other hotel departments, as directed by the Hotel Assistant Manager, Front Office Manager, General Manager, or Director of Rooms.</li>
</ul>
 
Requirements:
Skills &amp; Qualifications:
<ul>
<li>High school diploma or equivalent required. Associate degree in Hospitality Management, Business Administration, or related field preferred.</li>
<li>Previous experience in hotel front desk operations, customer service, or hospitality industry preferred. Experience in luxury hotel environment a plus.</li>
<li>Daily on-premises presence required.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
<li>Valid Smart Serve and RBS certification or ability to obtain within 30 days of employment.</li>
<li>Excellent verbal and written communication skills, with fluency in the English language.</li>
<li>Familiarity with ADA compliance, local fire safety regulations, and relevant current laws governing guest privacy and data protection.</li>
<li>Ability to work a flexible schedule including morning, afternoon, evening, overnight, weekends and holidays.</li>
<li>Knowledge of luxury hospitality standards and guest service concepts.</li>
<li>Ability to maintain levels of quality and customer service typically expected of a luxury resort.</li>
<li>Detail oriented, organized and efficient, and safety minded.</li>
<li>Good team player with positive attitude and strong work ethic.</li>
<li>Passion for hospitality, food and beverage, trustworthy, and open to learning, developing, and growing both personally and professionally.</li>
<li>Systems usage: Microsoft Office products (Word, Excel, PowerPoint, and Outlook), Maestro (PMS), Toast (POS), Alice (guest requests, text messaging, and coordinating), Teams (internal messaging), and radio usage.</li>
<li>Embrace Technology—continually learn, adapt, and master new operating systems and property management systems.</li>
</ul>
Essential Functions:
To perform the duties and requirements for this job, you must have the following physical abilities:
<ul>
<li>Sit and stand for extended periods of time, walk up and down stairs and across property</li>
<li>Enter data into a computer terminal, operate standard office equipment, and use telephone and radio</li>
<li>See and read a computer screen and printed matter with or without vision aids</li>
<li>Hear and understand speech at normal levels and on the telephone</li>
<li>Speak so that others may understand at normal levels and on the telephone</li>
<li>Constant: sitting, standing, walking and repetitive use of hands, arms, and legs</li>
<li>Frequent: typing, use of mouse, bending of neck, climbing stairs, handling food and beverage, and handling luggage</li>
<li>Occasional: twisting of neck</li>
</ul>
You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.
Equal Opportunity Employer
Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws
Job Types: Full-time, Part-time
Benefits:
<ul>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Vision insurance</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionDescription:
Eaglewood Resort &amp; Spa is always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas—all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee's lives. A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family.
 
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
 
Summary:
The Director of Housekeeping is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in their absence.
 
Duties &amp; Responsibilities:
<ul>
<li>Inspect Room Attendants’ work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained</li>
<li>In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards</li>
<li>Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked</li>
<li>Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time</li>
<li>Maintain key control</li>
<li>Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings</li>
<li>Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.</li>
<li>Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.</li>
<li>Collaborate with Maintenance staff to communicate out of order rooms</li>
<li>Assist with training of Housekeeping staff</li>
<li>Ensure overall guest satisfaction</li>
</ul>
 
Requirements:
Qualifications:
<ul>
<li>High school diploma or educational equivalent is preferred</li>
<li>3+ Years in housekeeping for hotels or educational equivalent</li>
<li>Ability to meet the physical demands of the job including lifting 20 lbs is required</li>
</ul>
 
Benefits:
<ul>
<li>Competitive salary</li>
<li>Annual review with increase potential</li>
<li>401k program with company match</li>
<li>Additional benefits may be available</li>
</ul>
 
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
<ul>
<li>Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. </li>
<li>Lead with Heart - Be kind, passionate and hospitable.</li>
<li>Be Accountable - Take ownership and deliver results.</li>
<li>Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.</li>
<li>Celebrate Differences - Embrace diversity; respect individual opinions and ideas.</li>
</ul>
 
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Director of Housekeeping

<h3>Job Description</h3>
Job DescriptionDescription:
La Posada Hotel is seeking a dynamic and detail-oriented Assistant Front Office Manager to assist in leading the front office team and ensuring smooth day-to-day operations. This role is pivotal in delivering exceptional guest experiences, managing team performance, and supporting the Front Office Manager in all aspects of front office operations. If you are passionate about hospitality and thrive in a fast-paced environment, this is your opportunity to shine.
Where You Can Make an Impact:
<ul>
<li>Assist in overseeing daily front office operations, including guest check-ins, check-outs, and room assignments.</li>
<li>Supervise, train, and schedule front office staff to ensure efficient and professional service delivery.</li>
<li>Handle guest inquiries, requests, and complaints promptly and professionally, ensuring satisfaction.</li>
<li>Support the implementation of policies, procedures, and service standards to uphold brand excellence.</li>
<li>Monitor front desk activities and ensure compliance with cash handling, credit policies, and reservation protocols.</li>
<li>Collaborate with other departments to ensure seamless guest experiences and operational efficiency.</li>
<li>Prepare and review front office reports, including occupancy, revenue, and guest feedback, and share insights with management.</li>
<li>Assist in managing the front office budget, including labor costs and supplies, to achieve financial targets.</li>
<li>Step in to lead the front office team in the absence of the Front Office Manager.</li>
<li>Promote a positive and professional work environment, fostering teamwork and development opportunities for staff.</li>
</ul>
 
Requirements:
Education/Formal Training:
<ul>
<li>High school diploma or equivalent required; experience in hospitality management or related field preferred.</li>
</ul>
Experience:
<ul>
<li>2+ years of experience in front office or guest services in a hotel setting, with leadership experience preferred.</li>
</ul>
Knowledge/Skills:
<ul>
<li>Strong knowledge of front office operations, including reservations, check-in/check-out procedures, and billing.</li>
<li>Proficiency in property management systems (PMS) and Microsoft Office, Outlook.</li>
<li>Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.</li>
<li>Proven leadership and team-building skills to train, motivate, and develop staff.</li>
<li>Exceptional organizational and multitasking abilities in a fast-paced environment.</li>
<li>Strong problem-solving and decision-making skills to handle guest and operational challenges.</li>
<li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li>
</ul>

Assistant Front Office Manager

<h3>Job Description</h3>
Job Description
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic&nbsp;Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…
This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
Responsibilities
<ul>
<li>Always treat guests with courtesy and respect in a variety of situations.</li>
<li>Displays honesty &amp; integrity.</li>
<li>Supervises the Front Office Department – Lobby Hosts.</li>
<li>Conducts pre-shift meetings.</li>
<li>Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.</li>
<li>Motivates and develops team members.</li>
<li>Maximizes room sales, room revenue and profit.</li>
<li>Delivers outstanding service and creates memorable experiences.</li>
<li>Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.</li>
<li>Embraces and effectively lives Arlo Hotels values and culture.</li>
<li>Assigns, coordinates, and supervises work activities of Lobby Hosts.</li>
<li>Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.</li>
<li>Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.</li>
<li>Conducts performance reviews with reporting team members.</li>
<li>Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.</li>
<li>Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.</li>
<li>Manages same day rooms inventory and rate yielding.</li>
<li>Takes personal responsibility for correcting service problems and creates memorable guest experiences.</li>
</ul>
Education
<ul>
<li>
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
</li>
<li>Hospitality Diploma or Degree preferred.</li>
<li>Minimum 2 – 3 years in a management position.</li>
<li>Hospitality or customer service.</li>
<li>Opera experience.</li>
</ul>
Benefits
<ul>
<li>Medical, Dental, Vision</li>
<li>401K - after one year</li>
<li>Tuition Reimbursement</li>
</ul>
Salary
<ul>
<li>$64,350.00</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without&nbsp;regard to race, color, religion, age, sex, national origin, disability status, genetics, protected&nbsp;veteran status, sexual orientation, gender identity or expression, or any other characteristic&nbsp;protected by federal, state or local laws.

Assistant Front Office Manager - Overnight Relief

<h3>Job Description</h3>
Job DescriptionDescription:
Guest Service Agent
Cascada Thermal Springs and Hotel, Portland, Oregon
Part-Time
Reports to: Front Office Manager/Assistant Front Office Manager
About Us: Cascada Thermal Spring and Hotel is a serene haven committed to sustainability. Our LEED Platinum-certified complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests a holistic wellness experience in Portland’s Alberta Arts District.
Job Overview: Join our team at Cascada Thermal Spring and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking dedicated and friendly Guest Service Agents to ensure the seamless operation of the reception desk for the hotel. Your role will be vital in upholding our high standards of service and sustainability for the property.
Job Description: As a Guest Service Agent, you will support our hotel operations by managing guest check-ins and check-outs, handling inquiries, while providing an upscale but welcoming environment for our guests.
Requirements:
Key Responsibilities:
<ul>
<li>Welcome guests warmly and provide assistance with check-in and check-out procedures.</li>
<li>Handle guest inquiries and resolve issues in a friendly and professional manner.</li>
<li>Maintain accurate guest records and make and manage reservations.</li>
<li>Collaborate with other departments to ensure guest satisfaction.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous experience in a guest services role preferred, ideally in the hospitality industry.</li>
<li>Strong attention to detail and excellent organizational skills.</li>
<li>Ability to work effectively and independently in a fast-paced environment.</li>
<li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li>
<li>Ability to lift and move up to 25 pounds and stand for extended periods.</li>
</ul>
Benefits:
<ul>
<li>Competitive wages and opportunities for career advancement within our growing organization.</li>
<li>Wellness benefits</li>
</ul>
Equal Opportunity Employer:
Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.
Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!

Hotel Reception Desk Agent

<h3>Job Description</h3>
Job Description
Position Purpose &amp; Summary
The Assistant Front Office Manager is responsible for the daily quality and accuracy of the work produced by the Front Office Staff. The highest standards of operation relating to guest satisfaction are to be maintained through the Assistant Front Office Manager in the overall operations of the Front Office.
Essential Duties &amp; Responsibilities: Oversee daily operations of the valet, concierge, reservations and front desk teams to ensure guest satisfaction, resolve guest issues, and ensure that the front office team is supported at all times.
 
Essential Functions:
<ul>
<li>Assist the Director of Front Office in running the day to day operations of the Front Office.</li>
<li>Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.</li>
<li>Responsible for assisting the Director of Front Office in hiring and scheduling personnel within the Front Office.</li>
<li>Train and develop the Front Desk Staff to exceed expectations and provide flawless, consistent service.</li>
<li>Encourage good guest relations. Be available at peak business times including weekends and holidays.</li>
<li>Maintain an efficient system of communication between the Front Office and other departments, regarding guests' arrivals, departures, room moves, etc.</li>
<li>Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.</li>
<li>Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.</li>
<li>Implement and support programs to enhance product and service at a four-diamond level with a five-star attitude.</li>
<li>Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required.</li>
<li>Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between all employees</li>
<li>Maintain safety and security standards and ensure all guest services staff are properly trained to handle emergency situations.</li>
<li>Remain alert, courteous and helpful to the guests at all times.</li>
<li>Ability to work well with guests to resolve conflicts in a positive manner.</li>
<li>Maintains current knowledge of events in the area, points of interest, and services in the area. </li>
<li>Conduct pre-shift meetings for all Front Office staff</li>
<li>Plan and coordinate project work to ensure that proper frequencies are maintained.</li>
<li>Assist with scheduling and logging projects to ensure proper rotation and accountability of completion.</li>
<li>Respond to all guest requests, problems, complaints and/or accidents and follow up to ensure overall guest satisfaction.</li>
<li>Motivate, coach, counsel all Front Office team members.</li>
<li>Lead and mentor employees. Conduct one-on-one meetings with associates on at least a quarterly basis.</li>
<li>Ensure that large guestroom turns are managed efficiently.</li>
<li>Prepare and conduct all Housekeeping interviews and follow hiring procedures.</li>
<li>Develop team member morale and ensure training of Housekeeping personnel.</li>
<li>Promote positive public/team member relations at all times.</li>
<li>Review Front Office staff's worked hours for payroll compilation and submit to Accounting on a timely basis.</li>
<li>Maintain a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Maintain a current understanding of all policy and guidelines regarding information security including key controls. Understand and comply with all information security policies and procedures at all times.</li>
<li>Assist with preparing detailed financial reports for department and for Casita owners and ensure adherence to established budgets.</li>
<li>Assist in preparing and investigating/resolving discrepancies in operating budgets.</li>
<li>Responds to change well and adapts as needed.</li>
<li>Learns quickly and maintains a growth mindset and is always working to develop new practices to improve service</li>
<li>Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and team members and promote open lines of communication with managers, team members and other departments.</li>
<li>Must complete all required training programs within six (6) months from commencement of employment.</li>
<li>Position hours will fluctuate based on business demand and 24 hour operation</li>
<li>Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.</li>
<li>Deliver "I Am Proud" service standards and department-specific signature touch points.</li>
<li>Establish cross-departmental channels of communication among teammates that are consistent and complete. </li>
</ul>
 
Additional Duties and Responsibilities:
<ul>
<li>Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.</li>
<li>Provide extraordinary service that is "Enriching by Nature."</li>
<li>Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.</li>
<li>Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. </li>
<li>Be empowered to make things go right if they go wrong.</li>
<li>Give the guest/member a fond farewell. </li>
<li>Address feedback by utilizing the LEARN Model.</li>
<li>Demonstrate a professional appearance and be attentive to what matters most.</li>
<li>Comply with company policies and procedures.</li>
<li>Observe and adhere to safety guidelines.</li>
</ul>
 
Marginal Functions: 
<ul>
<li>Perform other duties as assigned.</li>
<li>Interface positively with other departments, offering assistance when needed. </li>
<li>Displays care in use of equipment and maintains an organized and professional work environment.</li>
</ul>
 
Position Requirements:
 
Minimum Knowledge &amp; Skills: 
<ul>
<li>Requires excellent knowledge of Microsoft Word, Outlook and Excel, professional use of email and general computer usage. </li>
<li>Requires ability to analyze interpret / extract information and / or perform arithmetic functions. Require typing CRT, record keeping and work processing,</li>
<li>Will have need for excellent communication skills in English.</li>
<li>Knowledge of OPERA Property Management System preferred</li>
</ul>
 
Formal Education and Job-Related Experience:
<ul>
<li>Demonstrated knowledge of and experience in rooms control and front office operations for a 150+ hotel</li>
<li>These skills and abilities are typically acquired through a minimum of 2 years successful supervisor experience in hotel front office with a 150+ room property </li>
<li>A Bachelor's Degree in Hotel, Business or Institutional Management or related area is preferred.</li>
</ul>
 
License, Registration, and/or Certification Required: Valid Drivers' License required
 
External and Internal Personal Contact:
Communications:
<ul>
<li>Daily Communicate with guests and members, housekeeping team members, laundry team members, front desk team members, valet, concierge, reservations, dining and engineering</li>
<li>Weekly Communicate with other departments such as Housekeeping, Engineering Membership, Spa, Tennis, Golf, Finance.</li>
<li>Occasionally Participate in one-on-one coaching sessions.</li>
</ul>
 
Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. 
 
Additional Licenses and/or Certifications Required:
 
YES
NO
Valid Driver's License
X
CPR Certification
X
Food Protection Manager Certification 
X
Food Handler Certification
X
Alcohol Server/Seller Certification
X
 
Position Analysis/Specifications: 
 
N/A 
(Not Applicable)
OCCASIONAL
FREQUENTLY
Sitting
X
Standing
X
Walking
X
Bending Over
X
Crawling
X
Reaching
X
Crouching
X
Kneeling
X
Balancing
X
Pushing / Pulling
X
Lifting / Carrying:
 10 lbs. or less
X
 11 to 25 lbs.
X
 26 to 50 lbs.
X
 51 to 70 lbs.
X
Manual Dexterity
X
Fine Motor Skills
X
Gross Motor Skills
X
Eye / Hand Coordination
X
Near Vision
X
Far Vision
X
Color Recognition
X
Hearing
X
 
Environmental Factors:
Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
 
YES
NO
Working Outside
X
Working Inside
X
Working Alone
X
Working Closely with Others
X
Excessive Cold / Heat
X
Excessive Humidity / Dampness
X
Noise / Vibrations
X
Working Above Ground
X
Working Below Ground
X
Working with Chemicals / Detergents / Cleaners
X
Working Around Fumes / Smoke / Gas
X
Walking on Uneven Surfaces
X
Operating Motorized Equipment or Vehicles
X
Working Around/Near Machinery/Motorized Equipment
X
Climbing on Scaffolds or Ladders
X
Continuous use with a Computer and Keyboard
X
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionDescription:
The Assistant General Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance management of employees. In addition, he/she oversees the inventory and ordering of food and supplies, optimization of profits and the satisfaction of guests during their dining experience. The Assistant Manager reports to the General Manager.
 
Responsibilities:
<ul>
<li>Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience</li>
<li>Oversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experience</li>
<li>Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness</li>
<li>Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems</li>
<li>Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs</li>
<li>Maintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance and atmospheric standards</li>
<li>Ensure a safe working and guest environment to reduce the risk of injury and accidents</li>
<li>Complete accident reports promptly in the event that a guest or employee is injured</li>
<li>Run successfully high-volume stores</li>
<li>Help to create the systems, structure, and tools to support growth</li>
<li>Has an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to do</li>
<li>Possess leadership skills- an ability to teach, coach and develop a large team, understanding that their success is your success.</li>
<li>Interview hourly employees: direct hiring, supervision, development and termination of employees</li>
<li>Ensure positive guest service in all areas</li>
<li>Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests</li>
<li>Share our love of great food and drinks</li>
</ul>
Skills:
<ul>
<li>Mindful to guest needs, strong sense of urgency that can respond quickly</li>
<li>Eager to learn and grow with an expanding concept</li>
<li>Self-disciplined, proactive, leadership ability and outgoing</li>
<li>Ability to handle interruptions and distractions without losing focus on details</li>
<li>Exceptional organizational and time management skills</li>
<li>Effective communicator one-on-one or in front of large groups</li>
<li>Knowledge of computers (MS Word, Excel)</li>
</ul>
Working Conditions
<ul>
<li>Hours may vary if manager must fill in for his/her colleagues or if emergencies arise</li>
<li>Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion</li>
<li>Work with hot, cold, and hazardous equipment</li>
<li>Operate phones, computers, copiers, and other office equipment</li>
</ul>
 
Education/Experience:
<ul>
<li>2-3 years’ of practical restaurant experience preferred</li>
<li>BA/BS degree in hotel/restaurant management is desirable</li>
</ul>
Requirements:

Assistant General Manager-Greater Boston

<h3>Job Description</h3>
Job DescriptionFront Desk AgentACCOUNTABILITY
The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit. 
REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager 
ABOUT STONEY CREEK
Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that ‘cabin by the lake’ feel with eclectic guest rooms and modern amenities throughout America’s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality.
WHAT TO EXPECT
Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience. 
Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations. 
Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services. 
Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned. 
Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues. 
Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests. 
Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity. 
Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services. 
Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions. 
Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication. 
Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately. 
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. 
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. 
PROUD OWNER
Excellent communication skills, both verbal and written. 
Strong attention to detail and the ability to multitask in a fast-paced environment. 
A welcoming and approachable demeanor, fostering positive interactions with guests. 
Proficiency in using computer systems and hotel management software for reservations and guest information. 
Ability to handle challenging situations with diplomacy and tact. 
Flexibility in working various shifts, including weekends and holidays. 
Ensures guest satisfaction exceeds brand standards in every interaction. 
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. 
 
SOFT SKILLS
CHARACTERISTICS:
Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.
CORE COMPETENCIES:
Action oriented, conflict management, decision quality, integrity and trust, customer focus, technical learning.
MINDSET:
Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. 
 
HARD SKILLS
EDUCATION AND EXPERIENCE: 
High school diploma or equivalent (additional hospitality education is a plus). 
Previous experience in customer service, hospitality, or front desk roles preferred. 
Proficiency in using reservation systems and hotel software. 
Strong communication skills, both verbal and written. 
Ability to work in shifts, including evenings, weekends, and holidays. 
PHYSICAL DEMANDS: lift, carry, push, and pull up to 35+ lbs. 
TRAVEL: N/A 
POSITION: On-site work at the hotel property. 
 
BENEFITS OF WORKING AT STONEY CREEK
<ul>
<li>Paid Onboarding </li>
<li>Paid Training </li>
<li>Retirement Plan with Safe Harbor Match
<ul>
<li>Eligible for the first open enrollment after 90 days </li>
</ul>
</li>
<li>Health and Dental through Wellmark Blue Cross Blue Shield and Vision through VSP - Family Plans Available
<ul>
<li>Eligible the first of the month following 60 days of employment </li>
</ul>
</li>
<li>Paid PTO and Sick time </li>
<li>Flexible Schedule </li>
<li>Paid Holidays </li>
<li>Hotel Room Discounts </li>
<li>Opportunities for Career Progression</li>
</ul>

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