<h3>Job Description</h3>
Job Description
The Hilton Cincinnati Netherland Plaza is hiring an Assistant Front Office Manager. The hotel Assistant Front Office Manager supports the&nbsp;Front Office Manager&nbsp;by&nbsp;managing daily operations, supervising and training staff, ensuring exceptional guest service, and handling administrative and financial tasks.
 
Key responsibilities include assisting with check-ins/check-outs, resolving guest issues, managing reservations, overseeing staff schedules and payroll, and maintaining professional communication with guests and other departments.&nbsp;
 
If you're ready to join a great team and hotel, apply today.
Responsibilities:
<ul>
<li>Warmly welcoming guests, assisting with check-in/check-out, providing information, and resolving complaints to ensure a positive guest experience</li>
<li>Training and evaluating front desk staff, supervising shift changes, and ensuring adherence to hotel policies and procedures</li>
<li>Overseeing daily front office operations, including managing reservations, handling payments, and maintaining logbooks and daily reports</li>
<li>Assisting with staff scheduling, payroll procedures, and data entry.&nbsp;</li>
<li>Handling cash, checks, and credit payments, and monitoring financial activities to ensure profitability</li>
<li>Communicating with other hotel departments to ensure seamless guest experiences and coordinating activities</li>
</ul>
Qualifications:
<ul>
<li>1 or more years of supervisory experience</li>
<li>3 or more years of hotel front desk experience</li>
<li>Hilton ONQ experience</li>
<li>Hilton PEP experience is ideal but not required</li>
</ul>
About Company 
A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs. 
We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.

Assistant Hotel Front Office Manager

<h3>Job Description</h3>
Job Description
Our Premier client is looking for an Assistant Front Office Manager for a Five Star Hotel in Charleston, SC.
 The primary role of the Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE.
 
DUTIES &amp; RESPONSIBILITIES 
<ul>
<li>
Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained. 
</li>
<li>
Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews. 
</li>
<li>
Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents. 
</li>
<li>
Assist with luggage and storage concerns. 
</li>
<li>
Anticipate and handle guest issues and concerns. 
</li>
<li>
Escort VIP’s to rooms whenever possible. 
</li>
<li>
Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby. 
</li>
<li>
Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape. 
</li>
<li>
Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance. 
</li>
<li>
Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries. 
</li>
<li>
Assign duties for shifts; assist in opening and closing of shifts. 
</li>
<li>
Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization. 
</li>
<li>
Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel. 
</li>
<li>
Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments. 
</li>
<li>
Review and analyze daily balance summaries, current room status reports and incoming arrival reports. 
</li>
<li>
Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. 
</li>
</ul>
REQUIRED SKILLS &amp; EXPERIENCE:
<ul>
<li>
Understanding of the luxury &amp; quality environment. 
</li>
<li>
College or Vocational Degree required. 
</li>
<li>
Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience. 
</li>
<li>
Regularly required to stand, walk, talk, and hear. 
</li>
</ul>
 
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
<ul>
<li>
Must be able to lift equipment, supplies, etc. of at least 30 pounds.
</li>
<li>
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
</li>
<li>
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
</li>
<li>
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
</li>
<li>
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
</li>
</ul>

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