<h3>Job Description</h3>
Job Description
The Front Office Supervisor reports directly to the Front Office Manager. The purpose of the Front Office Supervisor is to oversee the day to day running of Reception. In addition to the basic reception duties you will also be responsible for assisting in motivating and developing team members. As a result you should be someone who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalized experience for each and every guest. 
 
MAIN DUTIES:
 
<ul>
<li>Supervise and oversee the daily operations of the Reception team </li>
<li>Ensure standards are followed in all areas and exceptional service is provided to all guests. </li>
<li>Assist in the training and development of the Reception team, as well as the on boarding of all new hires. </li>
<li>Assist Reception team in handling any and all guest inquiries and complaints. </li>
<li>Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests. </li>
<li>Occasional coverage of the night manager shifts </li>
<li>Cover multiple Manager on Duty (MOD) shifts per week </li>
<li>Ensure integrity of billing and cash handling Ensure high level of communication between Front Office and all other departments within the hotel</li>
</ul>
REQUIREMENTS:
 
· Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor 
· Knowledge of Opera PMS 
· Excellent communication skills 
· Friendly and professional telephone etiquette 
· Excellent level of spoken and written English 
· Exceptional organization and administrative skills 
· Exceptional PC skills 
· Ability to remain calm under pressure 
· Flexible scheduling 
 
EMPLOYEE BENEFITS:
 
· Paid vacation, sick and personal days 
· Health,dental, vision and life insurance plans 
· Commuter benefits 
· Holiday staff parties and staff appreciation events 
· In house uniform dry cleaning services 
· Employee meals while on duty 
· Departmental and company-wide incentive programs

Assistant Front Office Manager at Warren Street Hotel

<h3>Job Description</h3>
Job Description
 
At PEG Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us! 
JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest. 
RESPONSIBILITIES: 
<ul>
<li>Register guests and assigns rooms. Accommodates special requests whenever possible.</li>
<li>Assists in pre-registration and blocking of rooms for reservations.</li>
<li>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.</li>
<li>Knows room locations, types of rooms available, and room rates.</li>
<li>Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.</li>
<li>Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.</li>
<li>Uses proper telephone etiquette.</li>
<li>Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.</li>
<li>Communicate services and amenities of the hotel to guests.</li>
<li>Obtain proper identification for tax-exempt guests and attach the form to registration card.</li>
<li>Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.</li>
<li>Attends department meetings.</li>
<li>Reports any unusual occurrences or requests to the manager or assistant manager.</li>
<li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li>
<li>Maintains the cleanliness and neatness of the front desk area.</li>
<li>Other duties as necessary and assigned by management. </li>
</ul>
REQUIREMENTS:
<ul>
<li>Ability to walk or stand for long periods of time as customary in a hotel front office environment. </li>
<li>Ability to communicate effectively both verbally and in writing. </li>
</ul>
QUALIFICATIONS:
<ul>
<li>High School diploma or GED desired. </li>
<li>Previous experience in a hotel environment or customer service required. </li>
</ul>

FRONT DESK P/T

<h3>Job Description</h3>
Job Description
Under limited supervision, the Facilities Assistant / Office Handyman is responsible for general office work, courier services and physical upkeep of our offices and company buildings. Company vehicles are available for work related travel. Reports to the Facilities Manager. MUST HAVE VALID SC DRIVER'S LICENSE AND CLEAN DRIVING RECORD.
 ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>
Minor repair and maintenance tasks at headquarters, satellite offices and company buildings to include basic carpentry, plumbing, electrical fixes, painting, furniture assembly
</li>
<li>
Ensuring all spaces are functional and in good condition by addressing issues as they arise
</li>
<li>
Errands to post office, law offices, court houses
</li>
<li>
Supply purchases and replenishments
</li>
<li>
Deliver/retrieve corporate vehicles for maintenance, cleaning or fueling
</li>
<li>
Upkeep appearance of common areas at headquarters and satellite offices
</li>
<li>
Front desk reception assistance
</li>
<li>
Witness legal transactions
</li>
<li>
Deliver/retrieve items to and from corporate storage facilities
</li>
<li>
Transporting equipment to offices throughout NC, SC and GA
</li>
<li>
Airport or hotel destination pick up/drop off of employees or clients
</li>
<li>
Occasional lifting of objects up to 50 lbs. for disposal or delivery to storage
</li>
<li>
Cleaning and maintenance of corporate housing and other company facilities
</li>
<li>
Setup and breakdown at company events
</li>
<li>
Willingly performs other duties as assigned or requested
</li>
</ul>
REQUIREMENTS:
<ul>
<li>Must be able to pass criminal background and drug screening</li>
<li>Must have a valid drivers license</li>
<li>Basic knowledge of pluming, electrical work and carpentry</li>
<li>Able to safely use power tools</li>
<li>Problem-solving and troubleshooting skills</li>
<li>Attention to Detail</li>
<li>Physically able to lift heavy objects and climb ladders</li>
<li>Must maintain a professional appearance (Business Casual attire)</li>
<li>Strong communication skills to interact with staff and clients</li>
<li>Dependable</li>
</ul>
Note: We are an Equal Opportunity Employer and do not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age or physical/mental disabilities.

Facilities Assistant / Office Handyman

<h3>Job Description</h3>
Job Description
 
WEEKENDS REQUIRED At PEG Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us! 
JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest. 
RESPONSIBILITIES: 
<ul>
<li>Register guests and assigns rooms. Accommodates special requests whenever possible.</li>
<li>Assists in pre-registration and blocking of rooms for reservations.</li>
<li>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.</li>
<li>Knows room locations, types of rooms available, and room rates.</li>
<li>Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.</li>
<li>Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.</li>
<li>Uses proper telephone etiquette.</li>
<li>Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.</li>
<li>Communicate services and amenities of the hotel to guests.</li>
<li>Obtain proper identification for tax-exempt guests and attach the form to registration card.</li>
<li>Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.</li>
<li>Attends department meetings.</li>
<li>Reports any unusual occurrences or requests to the manager or assistant manager.</li>
<li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li>
<li>Maintains the cleanliness and neatness of the front desk area.</li>
<li>Other duties as necessary and assigned by management. </li>
</ul>
REQUIREMENTS:
<ul>
<li>Ability to walk or stand for long periods of time as customary in a hotel front office environment. </li>
<li>Ability to communicate effectively both verbally and in writing. </li>
</ul>
QUALIFICATIONS:
<ul>
<li>High School diploma or GED desired. </li>
<li>Previous experience in a hotel environment or customer service required. </li>
</ul>

FRONT DESK

<h3>Job Description</h3>
Job Description
Raines Co. - Your Future is Now!
You are one of the two key managers responsible for all operations in the property and directly involved in the management of team members.&nbsp; You are watchful and attentive to ensure the quality care of staff and attend to guest needs.&nbsp; You share your knowledge and transform issues into positive opportunities.
You ensure communication between management and team members is flawless.&nbsp; Because of your high level of energy, your potential for growth is outstanding.&nbsp; If you exhibit these qualities, Raines Co. will be a great opportunity for you to realize your full potential.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.&nbsp;
Job Summary:
The Assistant General Manager helps the General Manager to ensure the day-to-day business operations run smoothly.
Essential Job Functions
<ul>
<li>Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.&nbsp;</li>
<li>Communicate and enforce policies and procedures</li>
<li>Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potential issues</li>
<li>Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions</li>
<li>Supervise staff in multiple departments as needed</li>
<li>Use company-wide tools, systems and applications without exception</li>
<li>Provide hands-on support for front office operations</li>
<li>Ensure accounts receivables are updated and invoices are sent and reconciled weekly. Follow-up with customer payments to ensure proper credit to accounts and escalate customer non-payment issues immediately</li>
<li>Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved</li>
<li>Ensure a safe and secure environment for guests, employees, and hotel assets</li>
<li>Respond to guest inquiries to include complaints&nbsp;</li>
<li>Report incidents to the appropriate people to include HR, Insurance, RDO, etc</li>
<li>Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations</li>
<li>Make recommendations for capital improvements to enhance the assets of the company and brand loyalty</li>
</ul>
Experience and Education:&nbsp;
Prior Assistant General Manager, Front Office Manager, or Operations Manager experience
Proficient in Microsoft 365 or similar computer applications
Experience with brand's PMS and Point of Sales systems
Minimum High school diploma, GED or equivalent
Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips:&nbsp;We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Assistant General Manager

<h3>Job Description</h3>
Job Description
The Front Office Manager leads daily operations of the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams. This role builds a warm, guest-focused culture, ensures standards are consistently met, and partners across the hotel to deliver a seamless arrival and departure experience. The ideal candidate is highly motivated, energetic, positive, and team-oriented.
Key Responsibilities
· Manage the Front Office team (Front Desk, Call Center, Concierge, Bell/Valet, and Doorman) and set an approachable, professional tone in all departments.
· Provide exceptional guest service and ensure all team members maintain luxury service standards.
· Create and uphold a positive, team-focused culture with open, timely communication.
· Handle service recovery with empathy and clear communication; follow up to closure.
· Maintain standards and SOPs; keep policies current and implement practical improvements.
· Hire, train, schedule, and coach a guest-focused team; recognize great work and provide timely feedback.
· Serve as Manager on Duty (MOD) as needed to support the operation.
· Manage room inventory (pre-blocking, out-of-order/out-of-service rooms, special requests, connecting rooms, VIPs).
· Communicate clearly on Front Office updates and resort-wide information so all team members have accurate, current details.
· Support the operation hands-on during peak times—assist with check-ins/outs, bell/valet, and the call center as needed.
· Partner with Housekeeping, Engineering, and other departments to reduce wait times and resolve issues quickly.
Qualifications
· 3–5 years of Front Office leadership (Supervisor/Assistant FOM or similar) in an upscale or luxury environment.
· Calm, guest-first problem solver with strong judgment.
· Excellent verbal and written communication; clear, professional email/phone etiquette.
· Proficient with PMS and common hotel tools.
· Flexible schedule including weekends and holidays; MOD coverage as assigned.

Hotel Front Office Manager

<h3>Job Description</h3>
Job Description
Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.
Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.
Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels &amp; Co portfolio.
Job Specific
<ul>
<li>Manage daily operations of the Front Office Team.</li>
<li>Responsible for leading and delivering exceptional guest experience.</li>
<li>Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.</li>
<li>Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.</li>
<li>Contributes to controlling departmental expenses (labor, supplies, etc.)</li>
<li>Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.</li>
<li>Attends Pre-Convention meetings as needed</li>
<li>Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests</li>
<li>Maintains accurate and organized filing systems for groups, VIP's, etc.</li>
<li>Maintains accurate reference information for the Conference Team and consistently communicates all new information</li>
<li>Ensures VIP's are blocked to correct room type and with accurate information.</li>
<li>Monitors room/suite status</li>
<li>Prepares VIP packets with room key and registration card and reports</li>
<li>Flags all VIP accounts</li>
<li>Provides meet and greet, as service requires</li>
<li>Ensures VIP rooms / Suites ready on time and are to Loews Standard</li>
<li>Prepares reports for group contact and relays pertinent information to all departments</li>
<li>Sets up and coordinates satellite check-in</li>
<li>Implements and maintains tracking log for all Loews First Guests</li>
<li>Increases employee awareness in regard to all Loews First guests and packages</li>
<li>Assists as an Assistant Front Office Manager as required</li>
<li>Other duties as assigned</li>
</ul>
General
<ul>
<li>Promotes and applies teamwork skills at all times</li>
<li>Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance</li>
<li>Is polite, friendly, and helpful to guests, management and fellow employees</li>
<li>Executes emergency procedures in accordance with hotel standards</li>
<li>Complies with required safety regulations and procedures</li>
<li>Attends appropriate hotel meetings and training sessions</li>
<li>Maintains cleanliness and excellent condition of equipment and work area</li>
<li>Complies with hotel standards, policies and rules</li>
<li>Recycles whenever possible</li>
<li>Remains current with hotel information and changes</li>
<li>Complies with hotel uniform and grooming standards</li>
</ul>
Qualifications
<ul>
<li>Extensive knowledge of all hotel departments</li>
<li>Excellent communication skills - oral and written</li>
<li>Excellent guest service skills</li>
<li>Knowledge of computer programs utilized in property management</li>
<li>Able to work a flexible schedule, including weekends and holidays</li>
</ul>
Education: 
<ul>
<li>Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills</li>
</ul>

Experience: 
<ul>
<li>Minimum two years experience in a supervisory position at a comparable quality property or facility; Minimum two years experience working with VIP services</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

VIP Manager

<h3>Job Description</h3>
Job Description
Raines Co. - Your Future is Now!
Are you a dynamic, hands-on General Manager who strives for success daily, provides guidance to their team, leads by example, is not afraid to jump in and roll your sleeves up? Do you love having a great time? How about being the best at what you do??&nbsp; Yes to those questions will lead you to a challenging yet fulfilling career.
Position Summary: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.&nbsp;
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.&nbsp;
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Job Functions
<ul>
<li>Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Director of Operations in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures</li>
<li>Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Regional Director of Operations of potentially serious issues</li>
<li>Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions</li>
<li>Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
<ul>
<li>Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved</li>
<li>Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved</li>
<li>Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel</li>
<li>The security function to ensure a safe and secure environment for guests, employees, and hotel assets</li>
<li>Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives</li>
<li>Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations</li>
<li>Accounting and purchasing controls and procedures are implemented and maintained</li>
</ul>
</li>
<li>Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports</li>
<li>Use company-wide tools, systems and applications without exception&nbsp;</li>
<li>Make recommendations for capital improvements to enhance the assets of the company and brand loyalty</li>
<li>Maintain and uphold standards of brand and/or Raines Co. to the highest level</li>
</ul>
Experience and Education:
Prior General Manager, Operations Manager or Assistant General Manager experience
Experience with brand's PMS and Point of Sales systems
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major preferred
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips:&nbsp;We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

General Manager

<h3>Job Description</h3>
Job Description
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic&nbsp;Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…
This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
Benefits
<ul>
<li>Medical, Dental, Vision</li>
<li>401K - after one year</li>
<li>Tuition Reimbursement</li>
</ul>
Responsibilities
<ul>
<li>Always treat guests with courtesy and respect in a variety of situations.</li>
<li>Displays honesty &amp; integrity.</li>
<li>Supervises the Front Office Department – Lobby Hosts.</li>
<li>Conducts pre-shift meetings.</li>
<li>Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.</li>
<li>Motivates and develops team members.</li>
<li>Maximizes room sales, room revenue and profit.</li>
<li>Delivers outstanding service and creates memorable experiences.</li>
<li>Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.</li>
<li>Embraces and effectively lives Arlo Hotels values and culture.</li>
<li>Assigns, coordinates, and supervises work activities of Lobby Hosts.</li>
<li>Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.</li>
<li>Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.</li>
<li>Conducts performance reviews with reporting team members.</li>
<li>Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.</li>
<li>Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.</li>
<li>Manages same day rooms inventory and rate yielding.</li>
<li>Takes personal responsibility for correcting service problems and creates memorable guest experiences.</li>
</ul>
Education
<ul>
<li>
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
</li>
<li>Hospitality Diploma or Degree preferred.</li>
<li>Minimum 2 – 3 years in a management position.</li>
<li>Hospitality or customer service.</li>
<li>Opera experience.</li>
<li>
Benefits : Medical, Vision, Dental and 401k, Tuition Reimbursement Program (ref. 58060)
</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without&nbsp;regard to race, color, religion, age, sex, national origin, disability status, genetics, protected&nbsp;veteran status, sexual orientation, gender identity or expression, or any other characteristic&nbsp;protected by federal, state or local laws.

Assistant Front Office Manager Overnight Relief

<h3>Job Description</h3>
 Overview 
$500 in sign on bonuses available ($250 paid after 30 days; $250 paid after 90 days) Bonus Eligible position Must have hotel experience in a managment/supervisor capacity.
$21.00/hr, 5 hours guaranteed overtime at $33.00/hour = $54,340/year. This is primarily a second shift position.&nbsp;
Please apply directly at careers-phg.icims.com/jobs &nbsp;
Come work with the best at the Renaissance Indianapolis North Hotel! Now hiring an experienced Front Desk Manager to lead our amazing team of hotel professionals!&nbsp; &nbsp;
Major Functions: Supervises the front desk by directing and supervising Guest Service Agents to ensure the best possible guest satisfaction, employee morale, standards, training and profit.&nbsp;
Essential Functions: • Provides the highest quality of service to the customer at all times by working side by side at the Front Desk Agents to provide guidance • Maintains and improves guest service and courtesy control programs. Accountable for GSS scores and improvement. • Manages any guest problem or complaint in a professional and hospitable manner. • Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Pyramid Global Guidebook. • Monitors and ensures compliance with all PGH Policies and Procedures and ensures adherence to the PGH Employee Conduct Policy. • Wears proper uniform and name tag at all times in accordance with the Standards of Personal appearance. • Monitors Front Desk Uniform standards. • Ensures that the Front Desk area is maintained in a clean and orderly manner. • Maintains adequate levels of Front Office supplies. • Has a thorough knowledge of Property Management System and downtime procedures. • Coordinates and creates schedules weekly based on the occupancy forecast and provides forecast of productivity index for the week which meets PI goal. Schedule is to be approved by Assistant Manager and posted on Wednesday each week. • Have a thorough knowledge of Guest Service Satisfaction system and scores. Ensures scores are updated in the department and explained to all team members. Respond appropriately to any surveys assigned to you. • Resolves Guest Challenges and takes appropriate action to ensure 100% Guest satisfaction. • Attends weekly meeting (Staff meeting, GSS and other deemed necessary) to be informed of Hotel business and to inform othe department supervisors and managers of schedule needs. • Participates in the hiring process. • Completes all associates reviews accurately and timely per deadlines provided by Human Resources. • Interprets job specifications to Front Desk staff and assigns duties. • Initiates or suggests plans to motivate employees to achieve work-related goals. • After service training, assists in ensuring staff continues to learn the importance of excellent service. • Promotes teamwork and employee morale. • Analyzes and resolves work problems or assist employees in solving work problems. • Coaches and counsels employees to encourage positive behaviors and correct negative behaviors. • Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures. • Interviews applicants, orients and trains new employees. Conducts ongoing training of all Front Desk employees to increase job knowledge and skill level. • Conducts a monthly department meeting to review new procedures and solicits input from all employees. • Computes time cards daily, monitors overtime (overtime should be approved by management). Inputs weekly payroll as required and properly store previous weeks’ time cards. Completes weekly progress report and reconciles with payroll register. • Ensures that all employees are adhering to Front Desk credit policies and procedures to minimize bad debts and rebates. • Completes shift end and period end tasks, including critique of cash over and short, and inventories. • Ensures that every effort is made to attain the best possible average rate and room occupancy. • Ensures that the Hotel is balanced daily and that discrepancies are communicated to Management and Bookkeeping. Checks to be sure counts are accurate and that proper departments are notified of selling status. • Coordinates preparation of the weekly forecast and weekly work schedule and posts by Wednesday of each week. • Has a sound knowledge of all emergency procedures. • Interprets company policies and provides a safe working environment by ensuring compliance with safety programs. • Acts as Manager on Duty and is responsible for the Hotel operation on a regular basis. • Has a working knowledge of the maintenance and operating procedures of all departmental equipment. • Monitors and critiques adherence to the established budget. • Other duties as assigned of which the employee is capable of performing.
 Responsibilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills required. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. &nbsp; &nbsp;
Experience: Two years combined prior front desk and supervisory experience preferred.
Grooming: All employees must maintain a neat, clean and well groomed appearance. &nbsp;
 
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