Job Description
Job Description
Hotel Emma is seeking passionate, service driven candidates for the position of Assistant Front of Office Manager.
Purpose of the Position:
To supervise the Front Desk, Bell staff, Valet and Loss Prevention teams while ensuring guest satisfaction, financial success and positive team member relations.
Primary Responsibilities:
Duties are as follows but not limited to:
- Uphold and adhere to the Hotel Emma Core Values/ Behaviors, Purpose of Being and Service Promises.
- Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
- Communicate all pertinent information to the Director of Front Office.
- Assist with payroll for departments under scope of responsibility.
- Assist with schedules for departments under scope of responsibility.
- Participate in and/or direct key meetings relative to daily operations.
- Oversee training processes relative to new staff orientation/onboarding.
- Implement and monitor systems related to guest and departmental communication.
- Communicates with other hotel departments on a daily basis regarding operational details and issues that may need to be attended to.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Takes the initiative to greet guests and fellow Associates in a friendly and warm manner.
- Solicit guest and Associate feedback as necessary, and follow up on any issues or concerns in a timely manner.
- Performs other related duties as required.
Job Requirements:
- Position requires effective communication with guests and co-workers.
- Must be available to work a minimum of two Overnight Manager on Duty shifts per week. These shifts involve overseeing operations during late-night hours and ensuring the safety and efficiency of the facility.
- Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
- 3-5 years related experience.
- Technical experience, to include property management system knowledge and Microsoft Office experience.
- Flexible schedule required, to include AM/PM, weekends and holidays.