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Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

Leadership Opportunity
Human Resources Director
Mary McDowell Friends School
Brooklyn, NY
For Immediate Hire
Mary McDowell Friends School (MMFS), a Quaker, coeducational, K-12 college preparatory program dedicated to the success of students with learning disabilities, seeks a mission-driven Director of Human Resources to begin immediately. Reporting to the Chief Financial Officer, the Director of Human Resources will be a key member of the school’s leadership team and will develop, implement and administer human resource strategy in support of the mission of the School and reflective of its anti-racist, equitable and inclusive commitments. The Director will provide strategic direction for the organization, specifically in the areas of talent and performance management, employee relations, orientation,&nbsp; training and development, and compensation analysis. The Director of Human Resources will also provide direct support to the senior administration team on all HR matters and help to create and develop policies that attract, support, and retain excellent personnel.&nbsp;
This newly created position reflects the needs of a school that has grown in program, students and employees. In this stage of its development, MMFS seeks an experienced human resource professional who can strategically assess, evolve and create systems to support this growth. Positioning the school to stay up to date with and nimbly respond to changing HR laws and practices while also building the department’s capacity to address employee concerns effectively and efficiently is increasingly important.&nbsp;
Strategic Priorities/Opportunities:
<ul>
<li>Strategic partnership with school leaders to develop HR policies and practices and establish clear structures of reporting</li>
<li>Assessing HR technology and information systems to identify areas for improvement and efficiencies</li>
<li>Developing effective hiring and onboarding processes to achieve institutional goals around diversity and equity and employee engagement</li>
</ul>
THE POSITION
As part of the leadership team, this position is critical in helping to develop a culture that provides opportunities for all employees to grow and learn. The Director will help support the school's diversity and equity initiatives through its HR practices and policies. By examining identity, equity, and privilege in their own practice, the position will serve as a model and help sustain a school culture where all social identities feel welcomed.
Essential Functions:
■&nbsp; &nbsp; &nbsp; Establish and implement HR strategies that effectively communicate and support the School’s mission, strategic vision, and overall business operations objectives
■&nbsp; &nbsp; &nbsp; Function as an advisor to the senior administration and guide division heads/administration regarding critical organizational and management-related issues
■&nbsp; &nbsp; &nbsp; Develop comprehensive strategic recruiting and retention plans using a DEIJB lens to meet the needs of the School
■&nbsp; &nbsp; &nbsp; Provide leadership and guidance by overseeing talent acquisition, career development, retention, training, and leadership development
■&nbsp; &nbsp; &nbsp; Advise leadership on disciplinary issues that arise and possible legal implications with consultation of the school’s attorney
■&nbsp; &nbsp; &nbsp; Help the school manage its benefits program, host open enrollment events, and make recommendations to school leadership regarding benefit changes. Additionally, the Director of HR, in conjunction with the CFO and school leadership team, will meet with the school’s health insurance broker to review health benefits, recommend modifications to the benefits lineup and funding strategies as necessary
■&nbsp; &nbsp; &nbsp; Work in partnership with the CFO, Head of School, and Associate Head to develop and implement comprehensive compensation and benefits plans that are competitive within the marketplace&nbsp;
■&nbsp; &nbsp; &nbsp; Consistently review employment practices and ensure that the school complies with them, as well as analyze the school’s existing policies and procedures to propose improvements and/or issue new policies when needed&nbsp;
■&nbsp; &nbsp; &nbsp; Help oversee the maintenance of employment manuals, ensure all policies continue to meet the school's needs, and update the manuals as new protocols and policies are established by external agencies such as State and Federal governments. These protocols and policies include the following but are not limited to:&nbsp;
○&nbsp; &nbsp; &nbsp; Harassment policy, sexual abuse, document retention&nbsp;
○&nbsp; &nbsp; &nbsp; Faculty and staff handbooks&nbsp;
■&nbsp; &nbsp; &nbsp; Manage employee separation process for both voluntary and involuntary terminations, and conduct exit interviews as necessary&nbsp;
■&nbsp; &nbsp; &nbsp; Act as a liaison between employees and senior school administrators concerning employees’ personnel matters, including grievances, demands, accommodations, and leaves of absence
■&nbsp; &nbsp; &nbsp; Work with the CFO to oversee and manage the school’s retirement plans to ensure compliance with sections 402(g) and 415 and ERISA regulations&nbsp;
■&nbsp; &nbsp; &nbsp; Participates in the school’s risk management program and works proactively to mitigate risk in the human resources area
Qualities of the next Director of Human Resources
The new Director of Human Resources will be an experienced professional who has demonstrated success in all aspects of human resources. MMFS is a close-knit community deeply dedicated to the work of the school. The Director must demonstrate a practice of collaboration, strategic thinking,&nbsp; problem-solving and decisiveness guided by compassion and understanding. In addition, the Director must have know-how and expertise in the recruitment, development and retention of an excellent and diverse staff. As the HR functions continue to grow and mature, a Director with a coach mindset to develop leaders in this work will be essential. The Director will have a successful history of building a warm and supportive culture.
Required Skills/Abilities:
■&nbsp; &nbsp; &nbsp; Excellent verbal and written communication skills
■&nbsp; &nbsp; &nbsp; Excellent interpersonal and conflict resolution skills
■&nbsp; &nbsp; &nbsp; Excellent organizational skills and attention to detail
■&nbsp; &nbsp; &nbsp; Strong analytical and problem-solving skills
■&nbsp; &nbsp; &nbsp; Strong supervisory and leadership skills
■&nbsp; &nbsp; &nbsp; Strong knowledge of employment laws and practices, including EEO, ERISA, FLSA, ADA, Workers’ compensation, FMLA, FLA, PFL, Pregnancy Disability, HIPAA, and OSHA regulations&nbsp;
■&nbsp; &nbsp; &nbsp; Thorough knowledge of employment-related laws and regulations
■&nbsp; &nbsp; &nbsp; Proven working knowledge of human resources concepts, practices, and procedures
■&nbsp; &nbsp; &nbsp; Knowledge of and experience with varied human resource information systems
■&nbsp; &nbsp; &nbsp; Proficient in analyzing data related to human resources
■&nbsp; &nbsp; &nbsp; Ability to build trust, respect, and credibility with senior leaders, faculty, and staff, serving as a valued resource
■&nbsp; &nbsp; &nbsp; Ability to utilize resources to make recommendations to effectively resolve problems or issues by using judgment that is consistent with school culture, standards, practices, policies, procedures, and/or government law&nbsp;
Education and Experience:
●&nbsp; &nbsp; &nbsp; MBA or MA/MS in Human Resources or related field preferred
●&nbsp; &nbsp; &nbsp; A minimum of five years of executive HR experience
●&nbsp; &nbsp; &nbsp; SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification is preferred
Physical Requirements:
■&nbsp; &nbsp; &nbsp; Prolonged periods of sitting at a desk and working on a computer
■&nbsp; &nbsp; &nbsp; Must be able to lift up to 15 pounds at times
THE SCHOOL
Mary McDowell Friends School is a K–12 college preparatory program dedicated to the success of students with learning disabilities. Grounded in the Quaker values of equality, integrity, and social responsibility, the school cultivates a diverse and anti-racist community in which all students can reach their full potential. Their specialized teaching methodologies and challenging curricula empower students to become academic achievers, creative thinkers, advocates for equity, and contributing members of a global society.
Established in 1984 with a class of five students as the Mary McDowell Center for Learning at the Brooklyn Meeting House, the school now occupies three campuses for its lower, middle and upper schools, serving more than 400 students. Students come to MMFS with their own skills, talents, and abilities. Through differentiated instruction, the commitment of our highly skilled teachers and support staff, and the rigorous academics offered, their students succeed in school.&nbsp;
At MMFS, every learner shines. The school supports its students to grow and to find their innate gifts and “inner light.” The faculty and staff provide students with opportunities to reach their full potential by understanding how they learn, drawing on their strengths, and encouraging them to meet their challenges. The students work hard at academics, the arts, and athletics so their many talents can emerge.&nbsp;
The school equips students with the tools they need to thrive. MMFS graduates succeed at some of the nation’s top colleges and universities. Others forge fulfilling career paths through hands-on programs that provide important life skills. The MMFS experience empowers students to take an active role in learning at every level—elementary, middle, and high school, college and beyond. Students build a foundation at MMFS that will support them long after they have graduated.&nbsp;
Procedure to Apply
To view the full opportunity statement and learn how to apply, please click the below link:
<a href="https://www.strategenius.org/opportunity-mary-mcdowell-friends-school-human-resources-director" target="_blank">Leadership Opportunity: Mary McDowell Friends School — StratéGenius (strategenius.org)</a>

Director of Human Resources

<h3>Job Description</h3>
Job Description
- Must live near or relocate to New Hampton, IA, or surrounding area -
Precision of New Hampton is looking for a new Help Desk Associate for our office and manufacturer area. This role will consist of assisting in day-to-day operations at Precision, including but not limited to; Printer Support, Remote Desktop Support, VoIP support, Minor Network Support, Desktop Support, and Peripheral support.
Responsibilities
<ul>
<li>
Provide desktop support for our CSRs running Windows 10 &amp; 11
</li>
<li>
Supporting a wide range of printer hardware, networked and tethered
</li>
<li>
Working on, and figuring out PC hardware issues
</li>
<li>
Computer Imaging for new employees
</li>
<li>
Communicating with employees on issues they may be having, or things they may need
</li>
<li>
Diagnosing minor network issues
</li>
<li>
Fixing and maintaining peripheral hardware issues, as well as VoIP support for our desk phones
</li>
<li>
Assisting the IT Manager when needed
</li>
</ul>
Requirements
<ul>
<li>
At least one year of experience in a help desk/desktop support role
</li>
<li>
Windows Administration
</li>
<li>
Active Directory/SMB
</li>
<li>
Basic understanding of networks (DHCP, DNS)
</li>
<li>
Some experience with remote desktop tools (Preferably ConnectWise and/or RDP)
</li>
<li>
Experienced with computer hardware and troubleshooting
</li>
<li>
Comfort with communicating with our third party partners for aiding in technical assistance
</li>
</ul>
Nice-to-haves
<ul>
<li>
Linux Administration (Debian/Ubuntu)
</li>
<li>
Knowledge and experience with Proxmox and PBS (or tools like KVM/QEMU)
</li>
<li>
Two-year (associates) degree in Information Technology
</li>
<li>
Understanding and programming desk phones (Yealink/Polycom)
</li>
<li>
Experience with Python for scripting/automating
</li>
<li>
Understanding databases such as MySQL/Postgres
</li>
<li>
Experience with the Ansible/AWX platform
</li>
<li>
Zabbix Dashboard and SNMP understanding
</li>
<li>
Certifications such as a CompTIA A+ (Or similar) are always a plus!
</li>
</ul>
 #hc194642

Help Desk Associate

<h3>Job Description</h3>
Job Description
Location: Independence, OH
About Redwood: 
At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations. 
 As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference. 
We live by eight core values that guide everything we do: • Do One Thing Really Well • Be Entrepreneurial • Serve Those You Lead • Deliver More Than Expected • Communicate Openly and Honestly • Instill Family and Team Spirit • Demonstrate Integrity and Authenticity • Be Nice and Have Fun
Position Overview: 
Under the general direction of the Service Desk Manager, the Help Desk Support Associate will be responsible for ensuring proper technology related device operation so that end users can accomplish business tasks. They will be responsible for problem resolution using diagnostic and help request tracking tools, as well as requiring that the individual give remote and/or in-person, hands-on help at the desktop level. As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible.
All Redwood employees are expected to conduct all organizational business and practices in accordance to Redwood company policies.
 
Duties &amp; Responsibilities:
<ul>
<li>Deploy pre-packaged software using distribution tools and processes as requested by end users.</li>
<li>Image/Deploy/Ship hardware as required – Cell phones, laptops, copiers, networking equipment, etc.</li>
<li>Provide first contact support of incoming requests to the service desk via, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.</li>
<li>Build rapport and elicit problem details from service desk customers.</li>
<li>Prioritize incidents and service requests according to defined processes to meet expectations.</li>
<li>Escalate incidents with accurate documentation to suitable technician, when required.</li>
<li>Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.</li>
<li>Use remote tools and diagnostic utilities to aid in troubleshooting.</li>
<li>Research solutions using internal and external knowledgebases.</li>
<li>Identify and learn appropriate software and hardware used and supported by the organization.</li>
<li>Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.</li>
<li>Alert leadership to emerging trends in incidents.</li>
<li>Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li>
<li>Maintain hardware stock count and asset management.</li>
<li>Test fixes to ensure an incident has been adequately resolved.</li>
<li>Act as an escalation point for advanced or difficult help requests.</li>
<li>Develop self-help guide and FAQ lists for end users.</li>
<li>Contribute to technician knowledgebase as needed.</li>
<li>Provide suggestions for continual improvement.</li>
<li>All other related duties, as assigned.</li>
</ul>
Required Skills:
As a Help Desk Support Associate, you will be required to exhibit the following skills:
<ul>
<li>Respectfulness, trustworthiness, empathy and leadership</li>
<li>The ability to work under pressure</li>
<li>Excellent time management skills</li>
<li>Strong communication skills and general business acumen</li>
<li>The ability to communicate and interact with employees at all organizational levels</li>
<li>Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real-time basis</li>
<li>Familiarity with the fundamental principles of ITIL or similar.</li>
<li>Strong written and oral communication skills.</li>
<li>Strong interpersonal skills, with a focus on relationship building, listening, and questioning skills.</li>
<li>Exceptional documentation skills.</li>
<li>Drive to learn and keep pace with current and emerging technology.</li>
<li>Ability to conduct research into a wide range of computing issues is required.</li>
<li>Ability to absorb and retain information quickly.</li>
<li>Ability to present ideas in user-friendly, business-friendly, and technical language.</li>
<li>Highly self-motivated and directed.</li>
<li>Keen attention to detail.</li>
<li>Proven analytical and problem-solving abilities.</li>
<li>Ability to effectively prioritize and execute tasks in a high-speed environment.</li>
<li>Exceptional customer service orientation.</li>
<li>Experience working in a team-oriented, collaborative environment.</li>
</ul>
Required Qualifications:
<ul>
<li>HS Diploma or GED Required</li>
<li>Certifications in the field of Information Technology preferred.</li>
<li>Knowledge of computer hardware, including laptops, toasters, smart devices, printer/copiers, modem/routers etc.</li>
<li>Experience with desktop and server operating systems, including Windows 11 and server 2025 and newer.</li>
<li>Extensive application support experience with Microsoft Office products.</li>
<li>Working knowledge of a range of diagnostic utilities.</li>
</ul>
Physical Requirements:
<ul>
<li>This job operates in a professional office environment. In this role, the employee will routinely use standard office equipment such as computers, desk phones, iPhone, copiers, etc. 40-hour onsite work week with on-call availability. Some travel may be required. The employee is frequently required to sit, stand, bend and walk with the ability to lift 20 pounds where applicable.</li>
</ul>
Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work: Redwood Apartment Neighborhoods | Employee Benefits &amp; Perks
Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Help Desk Associate I

<h3>Job Description</h3>
Job DescriptionDescription:
Position summary: The Help Desk Associate is the first level of response and support for our
stores and end-users. The position is responsible for answering, collaborating commenting,
troubleshooting, and providing resolution to first level information technology, facilities
inquiries, and support tickets.
General Purpose: To provide our customers with total satisfaction. To serve our community
through volunteerism and produce a return on assets which will assure the future prosperity of
our employees and our company. To be an ambassador of our “Living Brand” by building
relationships with our customers.
Role Qualifications:
<ul>
<li>Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education.</li>
<li>Dependable transportation</li>
<li>Able to travel daily between required Family Express locations or other non-Family Express locations when necessary</li>
</ul>
Position Responsibilities:
<ul>
<li>Prompt response to requests for support and assistance</li>
<li>Diagnose and resolve information technology hardware and software issues</li>
<li>Diagnose and resolve facilities’ assets and equipment issues</li>
<li>Research questions using available information resources</li>
<li>Advise user on appropriate action</li>
<li>Follow standard help desk procedures</li>
<li>Log all help desk interactions</li>
<li>Administer help desk software</li>
<li>Redirect problems to appropriate resource</li>
<li>Identify and escalate situations requiring urgent attention</li>
<li>Able to identify and organize tickets according to priority</li>
<li>Track and route problems and requests and document resolutions</li>
<li>Prepare activity reports</li>
<li>Stay current with system information, changes and updates</li>
<li>Builds Relationships</li>
<li>Promotes Living Brand</li>
<li>Serves as Product Brand Advocate</li>
<li>Adheres to company approved accounting procedures</li>
<li>Promotes and is an advocate for “Safety”</li>
<li>Promotes Company mission statement</li>
<li>Fosters Company Culture</li>
<li>Seeks, promotes, and implements “Best Practices”</li>
</ul>
Requirements:
Essential Skills and Experience:
<ul>
<li>Strong conviction to assist others</li>
<li>Customer service oriented</li>
<li>Strong stress tolerance</li>
<li>Situational awareness</li>
<li>Strong analytical and reasoning skills</li>
<li>Ability to work independently</li>
<li>Ability to ensure issues are resolved the first time</li>
<li>Time management and the ability to organize and manage multiple priorities with sense of urgency</li>
<li>Excellent interpersonal and highly effective communication skills</li>
<li>High performance team building and strong team player</li>
<li>Commitment to company mission and values</li>
<li>Intermediate mathematical skills</li>
<li>Constructively deals with conflict</li>
<li>Adaptability, flexibility and receptive to change</li>
<li>Effective decision making based on sound judgment and reasoning</li>
<li>Knowledgeable and proficient on Microsoft Office products and software</li>
</ul>
 
Nonessential Skills and Experience:
<ul>
<li>Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education</li>
<li>Previous retail experience. Preferably convenience stores </li>
</ul>
Reporting To This Position: No direct reports 
Physical demands and work environment:
<ul>
<li>Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.</li>
<li>Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30 minute intervals. Exposure to dirt, dust and cleaning solvents.</li>
</ul>

<h3>Job Description</h3>
Job Description
Clinical Testing company seeks Phlebotomist II with a minimum of 3 years work experience as a Phlebotomist.
Shift: Monday - Friday 8:00 AM - 5:00 PM
The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
<ul>
<li>Under the direction of the area supervisor, perform daily activities accurately and on time.</li>
<li>Maintain a safe and professional environment.</li>
<li>Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.</li>
<li>Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.</li>
<li>Maintains required records and documentation.</li>
<li>Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.</li>
</ul>
Job Requirements:
<ul>
<li>Ability to provide quality, error free work in a fast-paced environment.</li>
<li>Ability to work independently with minimal on-site supervision.</li>
<li>Excellent phlebotomy skills to include pediatric and geriatric.</li>
<li>Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.</li>
<li>Committed to all Policies &amp; Procedures including Company dress code, Employee Health &amp; Safety, and Everyday Excellence Guiding Principles.</li>
<li>Must be able to make decisions based on established procedures and exercise good judgment.</li>
<li>Must have reliable transportation, valid driver license, and clean driving record, if applicable.</li>
<li>Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.</li>
<li>Capable of handling multiple priorities in a high-volume setting.</li>
<li>Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability.</li>
</ul>
Required Education:
<ul>
<li>High school diploma or equivalent.</li>
<li>Medical training: medical assistant or paramedic training preferred.</li>
<li>Phlebotomy certification preferred.</li>
<li>Required in California, Nevada, and Washington.</li>
</ul>
Work Experience:
<ul>
<li>Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.</li>
<li>Minimum 2 years in a Patient Service Center environment preferred.</li>
<li>Customer service in a retail or service environment preferred.</li>
<li>Keyboard/data entry experience.</li>
</ul>
Company DescriptionAbout A+ Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals. Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting! A+ Consulting holds certifications as a Small Business and Minority Business Enterprise. 
<h3>Company Description</h3>
About A+\r\nSince being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r\nWhether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!\r\nA+ Consulting holds certifications as a Small Business and Minority Business Enterprise.

Associate Help Desk

<h3>Job Description</h3>
Job Description
American United FCU is seeking a self-driven and collaborative  help desk associate to join the IT Support team and provide end-users world-class technical support.
American United is committed to reinvesting into the community every day with each employee dedicated to advocate for every member. We pride ourselves in advocating for our employees to make sure they have the most competitive compensation, incentive program, health benefits package, career advancement, tuition reimbursement program, paid time off, and 401k match program in the industry and community. American United is a quickly growing credit union because of our vision to invest in our members and employees. Join us and see why we're different!

7,669 Help Desk Associate Jobs