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Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

Leadership Opportunity
Human Resources Director
Mary McDowell Friends School
Brooklyn, NY
For Immediate Hire
Mary McDowell Friends School (MMFS), a Quaker, coeducational, K-12 college preparatory program dedicated to the success of students with learning disabilities, seeks a mission-driven Director of Human Resources to begin immediately. Reporting to the Chief Financial Officer, the Director of Human Resources will be a key member of the school’s leadership team and will develop, implement and administer human resource strategy in support of the mission of the School and reflective of its anti-racist, equitable and inclusive commitments. The Director will provide strategic direction for the organization, specifically in the areas of talent and performance management, employee relations, orientation,&nbsp; training and development, and compensation analysis. The Director of Human Resources will also provide direct support to the senior administration team on all HR matters and help to create and develop policies that attract, support, and retain excellent personnel.&nbsp;
This newly created position reflects the needs of a school that has grown in program, students and employees. In this stage of its development, MMFS seeks an experienced human resource professional who can strategically assess, evolve and create systems to support this growth. Positioning the school to stay up to date with and nimbly respond to changing HR laws and practices while also building the department’s capacity to address employee concerns effectively and efficiently is increasingly important.&nbsp;
Strategic Priorities/Opportunities:
<ul>
<li>Strategic partnership with school leaders to develop HR policies and practices and establish clear structures of reporting</li>
<li>Assessing HR technology and information systems to identify areas for improvement and efficiencies</li>
<li>Developing effective hiring and onboarding processes to achieve institutional goals around diversity and equity and employee engagement</li>
</ul>
THE POSITION
As part of the leadership team, this position is critical in helping to develop a culture that provides opportunities for all employees to grow and learn. The Director will help support the school's diversity and equity initiatives through its HR practices and policies. By examining identity, equity, and privilege in their own practice, the position will serve as a model and help sustain a school culture where all social identities feel welcomed.
Essential Functions:
■&nbsp; &nbsp; &nbsp; Establish and implement HR strategies that effectively communicate and support the School’s mission, strategic vision, and overall business operations objectives
■&nbsp; &nbsp; &nbsp; Function as an advisor to the senior administration and guide division heads/administration regarding critical organizational and management-related issues
■&nbsp; &nbsp; &nbsp; Develop comprehensive strategic recruiting and retention plans using a DEIJB lens to meet the needs of the School
■&nbsp; &nbsp; &nbsp; Provide leadership and guidance by overseeing talent acquisition, career development, retention, training, and leadership development
■&nbsp; &nbsp; &nbsp; Advise leadership on disciplinary issues that arise and possible legal implications with consultation of the school’s attorney
■&nbsp; &nbsp; &nbsp; Help the school manage its benefits program, host open enrollment events, and make recommendations to school leadership regarding benefit changes. Additionally, the Director of HR, in conjunction with the CFO and school leadership team, will meet with the school’s health insurance broker to review health benefits, recommend modifications to the benefits lineup and funding strategies as necessary
■&nbsp; &nbsp; &nbsp; Work in partnership with the CFO, Head of School, and Associate Head to develop and implement comprehensive compensation and benefits plans that are competitive within the marketplace&nbsp;
■&nbsp; &nbsp; &nbsp; Consistently review employment practices and ensure that the school complies with them, as well as analyze the school’s existing policies and procedures to propose improvements and/or issue new policies when needed&nbsp;
■&nbsp; &nbsp; &nbsp; Help oversee the maintenance of employment manuals, ensure all policies continue to meet the school's needs, and update the manuals as new protocols and policies are established by external agencies such as State and Federal governments. These protocols and policies include the following but are not limited to:&nbsp;
○&nbsp; &nbsp; &nbsp; Harassment policy, sexual abuse, document retention&nbsp;
○&nbsp; &nbsp; &nbsp; Faculty and staff handbooks&nbsp;
■&nbsp; &nbsp; &nbsp; Manage employee separation process for both voluntary and involuntary terminations, and conduct exit interviews as necessary&nbsp;
■&nbsp; &nbsp; &nbsp; Act as a liaison between employees and senior school administrators concerning employees’ personnel matters, including grievances, demands, accommodations, and leaves of absence
■&nbsp; &nbsp; &nbsp; Work with the CFO to oversee and manage the school’s retirement plans to ensure compliance with sections 402(g) and 415 and ERISA regulations&nbsp;
■&nbsp; &nbsp; &nbsp; Participates in the school’s risk management program and works proactively to mitigate risk in the human resources area
Qualities of the next Director of Human Resources
The new Director of Human Resources will be an experienced professional who has demonstrated success in all aspects of human resources. MMFS is a close-knit community deeply dedicated to the work of the school. The Director must demonstrate a practice of collaboration, strategic thinking,&nbsp; problem-solving and decisiveness guided by compassion and understanding. In addition, the Director must have know-how and expertise in the recruitment, development and retention of an excellent and diverse staff. As the HR functions continue to grow and mature, a Director with a coach mindset to develop leaders in this work will be essential. The Director will have a successful history of building a warm and supportive culture.
Required Skills/Abilities:
■&nbsp; &nbsp; &nbsp; Excellent verbal and written communication skills
■&nbsp; &nbsp; &nbsp; Excellent interpersonal and conflict resolution skills
■&nbsp; &nbsp; &nbsp; Excellent organizational skills and attention to detail
■&nbsp; &nbsp; &nbsp; Strong analytical and problem-solving skills
■&nbsp; &nbsp; &nbsp; Strong supervisory and leadership skills
■&nbsp; &nbsp; &nbsp; Strong knowledge of employment laws and practices, including EEO, ERISA, FLSA, ADA, Workers’ compensation, FMLA, FLA, PFL, Pregnancy Disability, HIPAA, and OSHA regulations&nbsp;
■&nbsp; &nbsp; &nbsp; Thorough knowledge of employment-related laws and regulations
■&nbsp; &nbsp; &nbsp; Proven working knowledge of human resources concepts, practices, and procedures
■&nbsp; &nbsp; &nbsp; Knowledge of and experience with varied human resource information systems
■&nbsp; &nbsp; &nbsp; Proficient in analyzing data related to human resources
■&nbsp; &nbsp; &nbsp; Ability to build trust, respect, and credibility with senior leaders, faculty, and staff, serving as a valued resource
■&nbsp; &nbsp; &nbsp; Ability to utilize resources to make recommendations to effectively resolve problems or issues by using judgment that is consistent with school culture, standards, practices, policies, procedures, and/or government law&nbsp;
Education and Experience:
●&nbsp; &nbsp; &nbsp; MBA or MA/MS in Human Resources or related field preferred
●&nbsp; &nbsp; &nbsp; A minimum of five years of executive HR experience
●&nbsp; &nbsp; &nbsp; SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification is preferred
Physical Requirements:
■&nbsp; &nbsp; &nbsp; Prolonged periods of sitting at a desk and working on a computer
■&nbsp; &nbsp; &nbsp; Must be able to lift up to 15 pounds at times
THE SCHOOL
Mary McDowell Friends School is a K–12 college preparatory program dedicated to the success of students with learning disabilities. Grounded in the Quaker values of equality, integrity, and social responsibility, the school cultivates a diverse and anti-racist community in which all students can reach their full potential. Their specialized teaching methodologies and challenging curricula empower students to become academic achievers, creative thinkers, advocates for equity, and contributing members of a global society.
Established in 1984 with a class of five students as the Mary McDowell Center for Learning at the Brooklyn Meeting House, the school now occupies three campuses for its lower, middle and upper schools, serving more than 400 students. Students come to MMFS with their own skills, talents, and abilities. Through differentiated instruction, the commitment of our highly skilled teachers and support staff, and the rigorous academics offered, their students succeed in school.&nbsp;
At MMFS, every learner shines. The school supports its students to grow and to find their innate gifts and “inner light.” The faculty and staff provide students with opportunities to reach their full potential by understanding how they learn, drawing on their strengths, and encouraging them to meet their challenges. The students work hard at academics, the arts, and athletics so their many talents can emerge.&nbsp;
The school equips students with the tools they need to thrive. MMFS graduates succeed at some of the nation’s top colleges and universities. Others forge fulfilling career paths through hands-on programs that provide important life skills. The MMFS experience empowers students to take an active role in learning at every level—elementary, middle, and high school, college and beyond. Students build a foundation at MMFS that will support them long after they have graduated.&nbsp;
Procedure to Apply
To view the full opportunity statement and learn how to apply, please click the below link:
<a href="https://www.strategenius.org/opportunity-mary-mcdowell-friends-school-human-resources-director" target="_blank">Leadership Opportunity: Mary McDowell Friends School — StratéGenius (strategenius.org)</a>

Director of Human Resources

<h3>Job Description</h3>
Job Description
Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.
Position Summary:
The Help Desk Technician is an IT professional with a focus on supporting Hardware and Software platforms. This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for internal support of PCs, printers, and first line of defense troubleshooting connectivity issues before escalating to IT Engineering. 
Key Responsibilities:
<ul>
<li>Support One Drive, Citrix, Microsoft 365, Teams, Windows 10 and 11 support, Active Directory password resets, VPN, Mobile Device Email, MFA (Google Authenticator), and printer installs.</li>
<li>Assist in the deployment and configuration of new hardware and software</li>
<li>Show excellent customer service and communication skills=</li>
<li>Provide helpdesk support remotely and onsite through ConnectWise ticketing system.</li>
<li>Document troubleshooting steps and solutions in ticketing systems</li>
<li>Provide helpdesk support and resolve problems to end user's satisfaction.</li>
<li>Maintain communications with customers during the problem resolution process.</li>
<li>Monitor and respond quickly and effectively to requests received through the IT help desk</li>
<li>Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority</li>
<li>Report issues needing escalation to Lead/Manager for resolution</li>
<li>Image computers and work with end users to upgrade equipment</li>
</ul>
Desired Competency, Experience, and Skills:
<ul>
<li>A+, Net+ and Microsoft Desktop Systems and IT Support certifications preferred</li>
<li>Track-IT, MRI, Cisco Anyconnect VPN, Remote Desktop and Bomgar support appliance experience strongly preferred</li>
<li>Knowledge of Windows 7, Windows 10. and Microsoft Office (2010/2013 versions) desktop operating systems and Office Suites</li>
<li>Active Directory Users and Groups (Level 1)</li>
<li>At least 2 years proven help desk and PC support experience required</li>
<li>Proven track record of working with third party vendors for procurement and issue resolution</li>
<li>Prior experience supporting Active Sync</li>
<li>Familiarity with ShoreTel/Mitel VOIP phones system</li>
<li>Excellent customer service skills</li>
<li>Ability to work in a team environment</li>
<li>Strong problem solving skills in an IT support setting</li>
<li>Excellent verbal and written communication skills with the ability to explain technical information/concepts in non-technical, easy to understand terms</li>
<li>Ability to interact and communicate in a professional manner with all levels of the organization</li>
<li>Ability to work in stressful situations, prioritize tasks, and meet deadlines</li>
<li>Willingness to be involved in all aspects of IT, including the flexibility to travel locally and assist in after-hours projects</li>
</ul>
About Lincoln Property Company
Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 562 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 164 million square feet of development since its inception in 1965 and has another $19.5 billion currently under construction or in the pipeline. For more information, visit: <a href="http://www.lpc.com" target="_blank">www.lpc.com</a>.
All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.
By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.

Help Desk Associate

<h3>Job Description</h3>
Job Description
This role is local to Nashville, TN. 
Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting-edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.
The Company's five machine learning products have demonstrated improved patient outcomes and reduced costs to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest-cost providers in an industry shifting to value-based care.
Job Summary: The Help Desk associate will work closely with our Technology Team to become an expert in our suite of web apps and provide fast and useful technical assistance to our clients. This person will be responsible for managing our customer support process to understand the technical issues our clients face and offer advice to solve them.
Responsibilities:
· Serving as the first point of contact for customers seeking technical assistance related to our products
· Performing remote troubleshooting and determining solutions based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Escalate unresolved issues to the appropriate department or individual
· Record events and problems and their resolution
· Follow-up and update customer status and information
Requirements
· Experience in a customer-facing position. You know how to calmly and patiently manage difficult customers.
· Good understanding of computer systems, mobile devices and other tech products.
· Good problem-solving, analytical, and team-working skills.
· Ability to diagnose and resolve basic technical issues
· Fluent/native English proficiency
· Excellent communication and interpersonal skills.
· An interest and openness to learning new technologies.
· Ability to communicate technical information, both verbal and written, to a wide range of end-users
Benefits
WHY MEDALOGIX?
<ul>
<li>High Growth and Awesome Culture: Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years. This success is achieved through passionate, high-functioning talent focused on success. We work hard through our core virtues: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together.</li>
<li>Meaningful Work: Our products are used by healthcare providers in their day-to-day care programs. Our company’s work directly impacts patient care in the home.</li>
<li>Modern Technology Products: At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinned by data science and data engineering. Our technology team is passionate about using leading tools and practices in our daily work. Our market leading products are designed to equip home health and hospice agencies with technology to provide the right care at the right time. Medalogix products have received recognition from The Boston Globe, Fierce Healthcare, Becker's Hospital Review, HIMSS, and Harvard Business Review.</li>
<li>Competitive Compensation and Benefits: Medalogix provides big company benefits in a smaller company environment. We provide competitive compensation along with awesome benefits including 401(k) matching.</li>
</ul>
BENEFITS / INCENTIVES
<ul>
<li>Highly sponsored and a variety of Healthcare Plans (PPO, HSA, and FSA)</li>
<li>Dental and Vision Insurance</li>
<li>Immediate vesting in the 401(k) with Company Match</li>
<li>Maternity/Paternity Leave</li>
<li>Celebration of 'Wins' with Team Outings and Events</li>
<li>Generous Paid Time Off with an additional (8 Paid Holidays, Floating Holiday, and Company Sponsored Volunteering Holiday)</li>
<li>Free Downtown Parking (When applicable)</li>
<li>Referral Bonus Opportunity</li>
</ul>
Medalogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

<h3>Job Description</h3>
Job Description
What will you be doing?  
We are looking for a competent Help Desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. 
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. 
Responsibilities include:  
<ul>
<li>Serve as the first point of contact for internal and external customers seeking technical assistance over the phone or email </li>
</ul>
<ul>
<li>Perform remote troubleshooting through diagnostic techniques and pertinent questions </li>
</ul>
<ul>
<li>Determine the best solution based on the issue and details provided </li>
</ul>
<ul>
<li>Direct unresolved issues to the next level of support personnel </li>
</ul>
<ul>
<li>Provide accurate information on IT products or services </li>
</ul>
<ul>
<li>Record events and problems and their resolution in logs </li>
</ul>
<ul>
<li>Follow-up and update customer status and information </li>
</ul>
<ul>
<li>Pass on any feedback or suggestions by customers to the appropriate internal team </li>
</ul>
<ul>
<li>Identify and suggest possible improvements on procedures </li>
</ul>
Annual Salary for this position is between $50,000 - $60,000
This position is based in Chicago. 
Requirements
Preferred Experience &amp; Ambition:  
<ul>
<li>Proven ability to explain technical concepts in non-technical terms to ensure end user understanding </li>
</ul>
<ul>
<li>Knowledge of general operating systems (e.g., Windows 10, OS X, iOS, Android, etc.) </li>
</ul>
<ul>
<li>Knowledge of general desktop hardware, software, modern browsers and networking concepts </li>
</ul>
<ul>
<li>Ability to diagnose and resolve basic technical issues </li>
</ul>
<ul>
<li>Ability to implement logical, progressive troubleshooting processes </li>
</ul>
<ul>
<li>Ability to manage multiple projects simultaneously and prioritize based on company and team objectives </li>
</ul>
<ul>
<li>Ability to work efficiently under pressure, drive projects to completion and meet deadlines </li>
</ul>
<ul>
<li>Flexibility and the ability to adapt quickly to shifting company or team goals </li>
</ul>
<ul>
<li>Excellent communication skills </li>
</ul>
<ul>
<li>Customer-oriented and cool-tempered </li>
</ul>
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Family Leave (Maternity, Paternity)</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: 
JOB SUMMARY
Provide support to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate up when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers, and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products and assists in installations and deliveries. Other projects may be assigned.
 
ESSENTIAL FUNCTIONS 
Technical
<ul>
<li>Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures.</li>
<li>Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.</li>
<li>Update service order information with accurate documentation of all activities conducted.</li>
</ul>
General
<ul>
<li>Develop and Maintain Relationships with customers that further enhance the companys positive reputation through exceptional customer service.</li>
<li>Maintain a professional and clean appearance.</li>
</ul>
Professional Development
<ul>
<li>Participate in ongoing training and attainment of various manufacturer and software certifications.</li>
<li>Develop skills to work efficiently both, individually and as a member of the Service Department</li>
<li>Participate in company-sponsored job-related activities.</li>
</ul>
REQUIRED QUALIFICATIONS 
It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, but we have listed general skills and qualifications that individuals should have or should be striving to achieve to be qualified for this position.
Education
<ul>
<li>Associate degree in computer science, Information Technology, Business Technology, related field of study, or equivalent work experience.</li>
</ul>
Technical Skills
<ul>
<li>Proficient in supporting Windows &amp; MAC Operating Systems.</li>
<li>Experience supporting Office 365 &amp; Microsoft Office Suites, Adobe, Active Directory, Backup, Endpoint protection tools, Line of business apps, Mobile devices, and other standard business application support.</li>
<li>Basic and intermediate server support skills which do not involve advanced networking concepts.</li>
<li>Familiarity with Firewall, Switch and Network Architecture and troubleshooting procedures.</li>
</ul>
License &amp; Registrations
<ul>
<li>Valid drivers license</li>
<li>Proof of automobile insurance required.</li>
<li>Reliable and suitable transportation that can be used as required to perform job duties, such as a car, SUV, pickup, or minivan. Motorcycles are not acceptable.</li>
</ul>
CERTIFICATIONS
<ul>
<li>A+, Network+, Security+ or similar industry-recognized certification or working towards obtaining them. </li>
</ul>
Other Skills and Abilities
<ul>
<li>Able to work independently and as a part of a team.</li>
<li>Exceptional written and oral communication skills required.</li>
<li>Self-motivated</li>
<li>Should enjoy learning new things.</li>
</ul>
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.
<ul>
<li>Regularly required to sit for extended periods of time</li>
<li>Repetitive movement (fine motor like typing, writing, keyboarding, filing)</li>
<li>Ability to talk and hear through phonesystem.</li>
<li>Frequently required to walk andstand.</li>
<li>May require ability to pull/push/lift/carry over 50 pounds</li>
<li>Occasionally required to reach, crawl, kneel, bend/stoop/crouch and twist/turn.</li>
</ul>
To perform the job successfully, an individual should demonstrate the following Core Values and Competencies.
<ul>
<li>Integrity Everywhere, All the Time</li>
<li>Humble Confidence</li>
<li>Fostering Friendships with Clients and Coworkers </li>
<li>Growth as Individuals and as a Company</li>
</ul>

Help Desk

<h3>Job Description</h3>
Job Description
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Responsibilities:
<ul>
<li>Manage daily calls and email activity, while dispatching work tickets through Infor, client work ticketing system and scheduling meeting space. </li>
<li>Process and Release scheduled PM work orders for each new month. </li>
<li>Deliver reports to Engineering team for assignments and reassign the orders as needed </li>
<li>Respond to all emails within 2 hours during core business hours. </li>
<li>Support recordkeeping activity for the sustainability initiatives as necessary </li>
<li>Provide Helpdesk Data for monthly reporting </li>
<li>On a daily basis follow up via phone regarding responses for meeting set up and overdue work tickets. </li>
<li>Deliver world class customer service and build customer satisfaction and loyalty. </li>
<li>Striving for one-call resolution of customer requests, Provide effective and timely resolution. </li>
<li>Strike a positive and cooperative tone with both customers and coworkers. </li>
<li>Enter activity data in logs, maintain records. </li>
<li>Ensure all procedures are followed at all times. </li>
<li>Utilizing Infor software, pull reports and analyze ticket information </li>
<li>Daily contact with the facility team in the field to assist in closing and opening work tickets </li>
<li>Complete ongoing training to stay abreast of product, service and policy changes. </li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li> High School diploma or equivalent (GED) preferred but not required.</li>
<li>Customer Service experience required. </li>
<li>Minimum of 1-2 years help desk related experience preferred. </li>
<li>Must be very willing to work in an environment that requires heavy phone-based customer interaction. </li>
<li>Working knowledge of facilities experience. </li>
<li>Data base software experience preferred. </li>
<li>Stellar communication skills both verbal and written. </li>
<li>Demonstrated competency in Windows and Microsoft Office Software. </li>
<li>Demonstrated competency in MS Outlook Calendaring. </li>
<li>Keyboarding proficiency and use of automated systems. </li>
<li>Strong problem-solving skills and ability to make swift, sound judgments. </li>
<li>Ability to thrive in a lively working environment and multi-task. </li>
<li>Strong interpersonal skills: professional, courteous, friendly and empathetic. </li>
<li>Attention to detail. </li>
</ul>
WATCH Where Service Matters: 
 Job Posted by ApplicantPro

Customer Service Help Desk Associate

<h3>Job Description</h3>
Job Description
We are looking for a dynamic and versatile IT Help Desk Professional who is not only competent in providing technical support but also skilled in building tools and applications through coding and no-code platforms. The ideal candidate will possess a blend of technical expertise, problem-solving abilities, and creative thinking. If you enjoy building in the sand box and have a gamer mindset, look no further! 
Applications are being accepted until the 31st of March.&nbsp;
Responsibilities
· Technical Support: Provide prompt and effective technical assistance to users experiencing issues with hardware, software, and network systems.
· Issue Resolution: Diagnose and troubleshoot technical problems, ensuring minimal disruption to user productivity.
· Tool Development: Design and develop tools and applications to streamline workflows and improve efficiency using both coding and no-code platforms.
· User Training: Conduct training sessions for users on new tools and technologies, ensuring they are well-equipped to utilize them effectively.
· Documentation: Create and maintain comprehensive documentation for technical procedures, tools, and applications.
· System Maintenance: Perform regular maintenance and updates to ensure systems are running smoothly and securely.
· Collaborative Projects: Work closely with other departments to understand their needs and develop customized solutions.
· Feedback Implementation: Gather user feedback and make necessary adjustments to tools and applications.
Company DescriptionSTRDL Management LLC is a Media Company that focuses on the elevation of its viewers. Our digital content and projects are unmatched on the current media landscape. We take pride in our creations and look forward to our future expansion. 
<h3>Company Description</h3>
STRDL Management LLC is a Media Company that focuses on the elevation of its viewers. Our digital content and projects are unmatched on the current media landscape. We take pride in our creations and look forward to our future expansion.

IT Help Desk Associate

<h3>Job Description</h3>
Job Description
SUMMARY 
The Help Desk Technician provides first-level support to end users for hardware, software, and network-related issues. This role serves as the first point of contact for technical support requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Respond to help desk tickets, phone calls, emails, and walk-ins.</li>
<li>Troubleshoot hardware, software, and network issues.</li>
<li>Provide support for Microsoft Office, Windows, and basic application problems.</li>
<li>Document issues and resolutions in the ticketing system.</li>
<li>Escalate complex issues</li>
<li>Assist with setting up and configuring desktops, laptops, printers, and mobile devices.</li>
<li>Follow up with users to ensure resolution and satisfaction.</li>
<li>Able to safely lift and move office equipment, supplies, or other materials</li>
</ul>
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
<ul>
<li>Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.</li>
<li>Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.</li>
<li>Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.</li>
<li>Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.</li>
<li>Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.</li>
</ul>
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Qualified candidates should have an associate degree or equivalent experience in IT or a related field. A CompTIA A+ certification or an equivalent technical certification is a plus. The ideal candidate will have 0–2 years of technical support experience, strong customer service and communication skills, and be familiar with Windows operating systems and the Microsoft Office Suite.
Work Environment
The noise level in the work environment is usually moderate.
Company DescriptionHaydon Companies is one of the largest general contractors in the southwest with the unique ability to perform commercial building, heavy civil, and landscape construction. 
<h3>Company Description</h3>
Haydon Companies is one of the largest general contractors in the southwest with the unique ability to perform commercial building, heavy civil, and landscape construction.

Help Desk Technician

<h3>Job Description</h3>
Job Description
We are seeking an Help Desk Analyst to join the company, a premier supplier, in Carson City, NV US While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &amp; Brightest Companies to Work For. Immediate interviews are available, apply today!
<ul>
<li>
Job description
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
MAIN RESPONSIBILITIES Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end user technologies, solutions, and services.
Ability to work with and manage contractor and supplier staff.
Prior help desk experience with a strong emphasis on application support is a requirement.
Experience working with cross-functional teams.
Experience with various operating systems and browsers, including troubleshooting.
Remote troubleshooting experience.
Ability to quickly learn new systems for support.
Minimum Qualifications
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
EDUCATION
Associate Degree or High School Diploma
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
</li>
</ul>
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>. 
<h3>Company Description</h3>
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>.

2,634 Help Desk Associate Jobs