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Sr ServiceNow Analyst, Corporate Applications (ITS Analyst Sr) CalOptima Join Us - Where Your Talent Meets Opportunity. We're Better Together The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Sr ServiceNow Analyst, Corporate Applications (ITS Analyst Sr) and help shape the future of healthcare where you'll be an integral part of our IT - Infrastructure team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will facilitate the development, coordination and integration of program related activities through vendor-supported corporate applications. You will also define system scope, objectives and business requirements to meet user needs. Included with that, you will assist business customers in making informed decisions regarding the development, configuration and functionality of various applications and provide technical consulting to end users on projects. Also, you will provide coordination and services relevant to key functions of software supported by the Information Technology (IT) department, which supports a variety of end users and software, usually provided by a third-party vendor. Lastly, you will contribute to the support and maintenance of assigned applications and serve as a technical point-of-contact. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>70% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Develops and maintains workflows, business rules, user interface policies, client scripts and integrations.</li>
<li>Optimizes existing and develops new service catalog offerings and associated flows with a focus on continual improvement and automation.</li>
<li>Supports the design of custom catalog items; works with business partners and the Service Catalog manager and application owner for implementation.</li>
<li>Configure ServiceNow modules such as ITSM, ITOM, ITAM, SPM or others as required.</li>
<li>Maintains an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc. </li>
</ul>
</li>
<li>25% - Technical Support
<ul>
<li>Processes core system configuration as well as day-to-day user requests and incidents.</li>
<li>Creates technical design, ServiceNow code and architecture and works with key business units to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform.</li>
<li>Provides technical guidance on existing workflows for streamlining and improved efficiency.</li>
<li>Provides production support to resolve problems with production processing. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree in information services or related field PLUS 5 years of direct experience as a ServiceNow admin or application owner required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>5 years of IT technical application support experience required. </li>
<li>5 years of computer hardware and/or software troubleshooting techniques and system support required.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>ServiceNow Certified Implementation Specialist. </li>
<li>ServiceNow Certified Application Developer. </li>
<li>Information Technology Infrastructure Library certification. </li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476). 
<ul>
<li>The base pay offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6635684&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is October 22, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6635684" target="_blank">https://jobs.caloptima.org/jobs/sr-servicenow-analyst-corporate-applications-its-analyst-sr-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-59ee343dbcbd4147a2fd5b16aef95707

Sr ServiceNow Analyst, Corporate Applications (ITS Analyst Sr)

<h3>Job Description</h3>
Job Description
 
Job Description
Client Service Specialist
The Client Service Specialist reports to the Phlebotomy Manager and ensures our offices in Northern California, Southern California, and Nevada run efficiently, while building trusting relationships with clients. The Client Service Specialist is the first point of contact for our clients and works in person at the office answering phone calls, confirming scheduled appointments, resolving issues, updating client information, and dispatching technicians. The Client Service Specialist maximizes technician time and mileage when dispatching. As needed, the Client Service Specialist will update clients on any changes. The Client Service Specialist ensures customer satisfaction by following up with clients after their services have been performed. 
 
No Remote Work Available
 
Duties and Responsibilities
<ul>
<li>Adheres to all standard telephone measurements set in place. Uses proper telephone etiquette.</li>
<li>Answers email and phone inquiries by clarifying desired information; researches, locates, and provides information all while maintaining HIPAA.</li>
<li>Answers phones, looks up results, enters orders and results in LIMS, answers clinic questions as capable and appropriate or refers questions to Laboratory Manager as needed.</li>
<li>Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.</li>
<li>Diagnoses, responds, and troubleshoots with high levels of customer service when responding to breakdowns, unforeseen changes to “en route” deliveries, driver call offs, customer delays, etc.</li>
<li>Assists with day to day operations in a timely manner.</li>
<li>Understands individual client needs and builds rapport with all client contacts.</li>
<li>Communicates with clients by way of phone calls, email, or site visits frequently.</li>
<li>Fielding and assisting with client requests with utmost urgency and accuracy.</li>
<li>Acts as a liaison between our contingent employees and client companies.</li>
<li>Assists with employee needs and inquiries in a timely manner.</li>
<li>Handles contingent employee concerns, complaints, and/or needs and facilitates a resolution.</li>
</ul>
<ul>
<li>Assists with onboarding of new facilities and clients.</li>
<li>Schedules regular maintenance on all vehicles.</li>
<li>Establishes efficient routes and transportation schedules.</li>
<li>Monitors Drivers to ensure adherence to schedules and proper driving practices.</li>
<li>Monitors employee check outs and daily emails to ensure that the technicians are following the best practices when it comes to work related tasks, client satisfaction, and handling any issues that may arise.</li>
<li>May assist with training, coaching, and the development of coworkers and students.</li>
<li>Performs other duties as assigned.</li>
<li>Must take all assigned Human Resources trainings and classes.</li>
<li>Responsible for attending all department and staff meetings.</li>
</ul>
Education and Experience
<ul>
<li>High School Diploma or GED.</li>
<li>Medical Assistant Degree, preferred. </li>
<li>1 – 3 years experience in a Medical Assistant role, required.</li>
</ul>
Knowledge, Skills and Abilities Required
<ul>
<li>Ability to type 60wpm.</li>
<li>Record maintenance skills.</li>
<li>Ability to provide excellent customer service.</li>
<li>Ability to communicate effectively, both verbally and written.</li>
<li>Ability to independently tackle tasks.</li>
<li>Ability to quickly address and resolve issues.</li>
</ul>
<ul>
<li>Ability to maintain calendars and schedule appointments.</li>
<li>Ability to understand and follow specific instructions and procedures.</li>
<li>Ability to prepare and print routine correspondence, labels, and/or other basic written material.</li>
<li>Google Workspace, word processing, data entry skills.</li>
<li>Skill in the use of operating basic office equipment.</li>
</ul>
Physical Requirements
<ul>
<li>Work is normally performed in a typical interior/office work environment.</li>
<li>Work may require prolong periods of driving and sitting in a vehicle.</li>
<li>Prolonged periods of sitting and a desk and working on a computer.</li>
<li>Prolonged periods of standing at a copy machine.</li>
<li>Must be able to lift up to 25 pounds.</li>
</ul>
 
 Monday - Friday ; 8:30am - 5pm

Client Services Specialist

<h3>Job Description</h3>
Job Description
Required Skills &amp; Experience
• 1+ years of experience within clients services from banking
• Experience working with, and understanding process of wire payments, ACH payments, lockbox etc.
• Ability to collaborate in meetings and provide strong communication
• Strong customer service skills – willing to chase down answers and find solutions for their client
• Microsoft Office (specifically Excel)
Nice to Have Skills &amp; Experience
• Spanish or Portuguese speaking
• CRM experience (specifically Microsoft Dynamics)
• Bachelor's Degree
• Foreign Exchange Experience
One of Insight Global’s top banking clients is hiring a Client Services Officer to work onsite 4 days/week in Pittsburgh. This role sits within the Treasury Services department, supporting external clients by resolving complex inquiries and ensuring client satisfaction.
Key Responsibilities:
<ul>
<li>Serve as the primary contact for clients, handling issues via phone and email</li>
<li>Support Senior CSOs with client offboarding and meeting participation</li>
<li>Collaborate with internal teams to resolve client concerns</li>
<li>Advocate for clients while managing multiple tasks in a fast-paced environment</li>
</ul>
Requirements:
<ul>
<li>Strong customer service skills and ability to multitask</li>
<li>Interest in learning operational workflows</li>
<li>Flexible to work 8-hour shifts between 8am–7pm EST</li>
</ul>

<h3>Job Description</h3>
Job Description
The Jayne Young Allstate agency is in the top 1% of Allstate agencies in the nation 3 years running. We provide Auto, Home, business, and life Insurance to help protect our clients and their assets. I am in search of people who enjoy fast-paced environments and want to make a direct impact in their community. If you want to be a part of a winning and competitive culture, then this may be the career for you. 
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Evenings Off
Mon-Fri Schedule
 Responsibilities 
Achieve sales goals and measurables by identifying sales opportunities inside the book of business with existing clients
Perform policy reviews with current customers
Assist customers in day-to-day requests
Review daily/monthly reports to ensure retention/payments are exceeding company standard 
Solve underwriting and inspection issues that come up.
Assist with filing and handling claims.
Provide service to current customers.
Manage pipeline through company provided systems and follow up accordingly.
Demonstrate competency and knowledge of new products &amp; rules for our industry.
 Requirements 
Property and Casualty license required -- WE WILL HELP YOU GET ONE.
Client-facing experience with great references
Proven track record of trustworthiness, dependability, and ethical behavior
Must be coachable. We role play a lot to constantly improve ourselves and as a team, no matter your skill level.
Excellent communication skills: written, verbal and listening
Must have a strong interpersonal communication
Must be motivated and determined
Must know how to navigate Outlook and be tech-savvy as well as tech-forward.
Must take ownerships of wins and errors.
Must have great multi-tasking skills

<h3>Job Description</h3>
Job Description Client Service SpecialistLogistics$22.00 per hourTemp to HireShifts BelowLockbourne, Ohio (onsite)Shifts Available: 
<ul>
<li>Monday-Friday; 8:00a-4:30p</li>
<li>Monday-Friday; 3:30p-12:00a</li>
<li>Monday-Friday; 11:30p-8:00a</li>
<li>Friday-Sunday; 5:00a-5:00p </li>
<li>Friday-Sunday; 5:00p-5:00a</li>
</ul>
What you’ll be doing: 
<ul>
<li>Responds to orders, general client inquiries, invoice questions and client complaints</li>
<li>Support 50 clients and 8-10 job sites</li>
<li>Communicate with leadership teams of clients and internal </li>
<li>Resolves issues with orders, delivery dates or service</li>
<li>Label packages and ensure packaging is correct</li>
<li>Pulling if reports and comparing/tracking data</li>
<li>Utilize Microsoft Excel and Smartsheet</li>
<li>Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution</li>
</ul>
Who we’re looking for: 
<ul>
<li>Must be comfortable with learning quickly</li>
<li>Strong writing skills and email communication</li>
<li>Must have great attention to detail</li>
<li>Learn all warehouse functions</li>
<li>Knowledgeable with Microsoft Outlook – Dynamic Rules, Teams, and Excel
<ul>
<li>Functions, X-Look Ups, =SUM</li>
</ul>
</li>
<li>Client service skills, quality focused and the ability to multitask</li>
<li>Familiarity with ChatGPT and Copilot</li>
<li>Freight forwarding knowledge</li>
<li>Strong conflict resolution skills</li>
</ul>
#ZR

<h3>Job Description</h3>
Job Description
RiskAware’s Client Services Representatives assist our operations team-members, clients, and applicants in the performance of our background checks and related screening services. Using RiskAware’s web-based systems, Client Services Representatives facilitate orders, execute background check research, follow up on requests, and document investigation information that assists RiskAware complete our results reporting and fast turnaround on client requests. Important to an individual’s success in this position is the Representative's responsiveness and professionalism, adherence to company policies, and the ability to work in a manner that assures information quality, accuracy, confidentiality, and data security in compliance with laws and RiskAware practices. The position reports directly to the Operations Manager.
Responsibilities: 
· Respond to and resolve client orders, issues, status requests, and inquiries; by phone, email, or through online web-based support; and provide system related account support, such as account activations and set-ups, adding and deactivating users, performing password resets, reviewing settings
· Perform user/user group system trainings
· Perform data entry and review, including the keying of detailed information from client applications; examining for completeness and compliance; and adhering to RiskAware’s ‘7 Point Quality Process’ to catch inconsistencies
· Contact applicants and clients through written and verbal communication to obtain required forms and/or information needed to process searches
· Processing specialized searches requiring manual fulfillment directly with the data source such as motor vehicle, registries, or court-based searches
· Support Criminal, Drug, Occupational Health and other screenings by tracking overdue searches requests with our data researchers; following up with clients and applicants when required
· Processing incoming faxes and mail which includes international documentation, applicant consent forms, and criminal results and as required, provision to clients and applicants of required forms and notices especially those required by the Fair Credit Reporting Act and other laws and regulations
· Provide excellent and proactive customer service, responding to inquiries with professionalism, and at all times keeping consumer reported personal information confidential
· Assistance in our court research and vendor management, by maintaining strong and supportive relationships with RiskAware data and information providers
· Observe company guidelines and procedures; with strong focus and adherence on those which regard quality, accuracy, legal compliance, and RiskAware’s Information Security policies and practices
· Other tasks as assigned
Skills &amp; Qualifications: 
· Strong customer orientation, professionalism, with a demonstrated ability to provide a high level of customer service
· Excellent written and verbal communication skills
· Excellent computer skills and proficiency in Microsoft Office Suite software. A strong ability to easily navigate through operating systems, internet and application software is helpful
· Time management skills and the ability to manage deadlines, prioritize tasks, and multi-task
· Attention to detail, accuracy, and process oriented, with a demonstrated ability to manage deadlines while maintaining quality
· Ability to gather, and assess information, and to assist and resolve client issues utilizing problem solving and analytical skills
· Ability to work both independently, as a team member in a collaborative environment, and with external sources
· Ability to adhere to processes, procedures and guidelines
- Experience in handling sensitive material
Company DescriptionRiskAware is a recognized national provider of fast, accurate and compliant, personnel risk screening solutions that includes Background Checks, Verifications, Drug Tests, and Social Media Reports, and software systems for Electronic I9, E-Verify, Incident Reporting and Investigations. Our services help our applicants to achieve jobs, and our clients to improve hiring decisions and their responsiveness to ongoing threatening or risky behaviors. RiskAware’s full suite of risk management and reporting systems are quickly accessed through our easy-to-use web-based client interfaces. Our investigations combined with our technology solutions reduce costs in hiring and improve workforce management by streamlining workflows, improving communication of risky behaviors, and accelerating responsiveness to information. 
<h3>Company Description</h3>
RiskAware is a recognized national provider of fast, accurate and compliant, personnel risk screening solutions that includes Background Checks, Verifications, Drug Tests, and Social Media Reports, and software systems for Electronic I9, E-Verify, Incident Reporting and Investigations. Our services help our applicants to achieve jobs, and our clients to improve hiring decisions and their responsiveness to ongoing threatening or risky behaviors. RiskAware’s full suite of risk management and reporting systems are quickly accessed through our easy-to-use web-based client interfaces. Our investigations combined with our technology solutions reduce costs in hiring and improve workforce management by streamlining workflows, improving communication of risky behaviors, and accelerating responsiveness to information.

<h3>Job Description</h3>
Job Description
Flight Operation Coordinator 
*** This Role is an In-House Role. The Candidate must be able to travel to our Staten island Office. We are not Considering remote candidates***
Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best. We are seeking a skilled and detail-oriented Flight Coordinator to join our firm, responsible for coordinating and scheduling flights for our valued customers. As a Flight Coordinator, you will play a vital role in ensuring safe and seamless operations.
Key Responsibilities:
Coordinate and Schedule Flights: Utilize your organizational skills to efficiently arrange flight itineraries for our discerning Jets.com customers, taking into account their preferences and requirements.
Ensure Safe Operations: Prioritize safety by closely monitoring flight progress, weather conditions, and other factors that may impact the flight. Be prepared to adjust plans as necessary to ensure a smooth and secure journey for all parties involved.
Client Communication: Establish and maintain clear communication with clients throughout their travel experience, providing updates on flight status, itinerary changes, and any other relevant information to ensure a positive experience.
Accurate Documentation: Keep detailed and accurate flight records, documenting each client's trip from start to finish. Additionally, reconcile their account and manage billing and payment processes efficiently.
Customer Service: Handle customer inquiries and concerns promptly and professionally, striving to resolve any issues that may arise during the travel process.
Compliance and Safety: Adhere strictly to all aviation regulations, protocols, and safety procedures to maintain the highest standards of safety and service for our clients.
Qualifications:
Detail-Oriented and Organized: Possess excellent attention to detail and organizational skills to manage multiple flights and clients simultaneously.
Professional Communication: Demonstrate outstanding verbal and written communication skills, as you will interact with a diverse range of individuals within and outside the organization.
Ability to Work Under Pressure: Remain calm and composed under pressure while handling time-sensitive tasks and unforeseen circumstances that may arise in the aviation industry.
Aviation Knowledge: Though preferred, prior experience or knowledge in the aviation industry is not mandatory. However, a willingness to learn and develop in this field is essential.
Proficiency in Computer Systems: Be well-versed in using computer systems and software to efficiently manage flight schedules, documentation, and client communications.
Perks and Benefits:
Paid Vacation: We believe in the importance of work-life balance, and that's why we offer generous paid vacation time so you can recharge and return refreshed.
401k Match: Secure your financial future with our 401k match program, ensuring your hard work pays off in the long run.
Employer Contribution Towards Medical: Your well-being matters to us. We offer a competitive medical benefits package to keep you in top shape.
Exciting Team Activities: Beyond the numbers, we enjoy fostering camaraderie through team-building events and activities that add some fun to the mix.
Discretionary year-end bonus based on performance: We acknowledge and celebrate hard work.
If you are a proactive and reliable individual with a passion for providing exceptional service and have the necessary organizational and communication skills, we encourage you to apply for this exciting opportunity. Join our team and be part of an organization that sets the standard for luxury and safety in the private aviation industry.

<h3>Job Description</h3>
Job Description
Keystone Information Systems is looking for a Client Services Specialist to join our team in the US.
ABOUT VALSOFT CORP.: 
Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management. 
Valsoft Corporation is seeking a Client Services Specialist (payroll) to join one of its portfolio companies serving the government and education sectors. This role is designed for someone who has hands-on payroll and/or HR generalist experience and can apply that knowledge in a technical support capacity. You’ll be a trusted partner for payroll practitioners at school districts and counties—helping them resolve payroll system issues, navigate compliance rules, and ensure employees are paid accurately and on time. You’ll learn and support other Payroll / HR software products, such as Time &amp; Attendance, Benefits Enrollment, Position Control, and more. Beyond day-to-day support, you’ll also play an active role in client training and payroll-related projects (system rollouts, upgrades, reporting). The company's office is headquartered along the border of New Jersey and Philadelphia, so applicants residing in New Jersey are also encouraged to apply.
Key Responsibilities
<ul>
<li>Act as the first line of support for payroll-/HR-related tickets (portal, phone, email) </li>
</ul>
<ul>
<li>Triage, document, and resolve payroll issues—balancing payroll deadlines with proper escalation when needed </li>
</ul>
<ul>
<li>Troubleshoot technical problems such as data discrepancies, configuration errors, and reporting gaps </li>
</ul>
<ul>
<li>Provide guidance on payroll functions (salary vs. hourly pay, overtime rules, deductions, garnishments, benefits, tax contributions, net pay calculation, compliance reporting) </li>
</ul>
<ul>
<li>Deliver training sessions (in-person and remote) to help payroll staff use the system confidently </li>
</ul>
<ul>
<li>Support payroll-related projects, including ACA/state retirement reporting and W-2/941 processes </li>
</ul>
<ul>
<li>Collaborate with development and implementation teams on recurring or complex payroll system issues </li>
</ul>
Requirements
<ul>
<li>2–5 years of experience in payroll processing, HR generalist work, or payroll system support </li>
</ul>
<ul>
<li>Solid understanding of: </li>
</ul>
<ul>
<li>Pay types (salary, hourly, overtime) </li>
</ul>
<ul>
<li>Deduction categories (pre-tax, post-tax, garnishments, employer-paid benefits) </li>
</ul>
<ul>
<li>Federal and state payroll taxes, retirement contributions, ACA reporting </li>
</ul>
<ul>
<li>Net pay calculation and compliance reporting (941, W-2, state retirement systems) </li>
</ul>
<ul>
<li>Strong technical aptitude—comfortable working in enterprise systems, ticketing platforms, and querying/reporting tools </li>
</ul>
<ul>
<li>Excellent communication skills—able to explain technical and payroll issues clearly to non-technical users </li>
</ul>
<ul>
<li>Capable of providing consultative support to payroll teams at organizations of varying sizes </li>
</ul>
Nice to Haves
<ul>
<li>Prior experience supporting legacy/mainframe-based payroll or HR software </li>
</ul>
<ul>
<li>Familiarity with government or education payroll environments </li>
</ul>
<ul>
<li>Experience with ticketing systems such as Zendesk, Freshdesk, or TeamSupport </li>
</ul>
<ul>
<li>Basic SQL or data query skills to troubleshoot payroll discrepancies </li>
</ul>
<ul>
<li>QA/testing experience on payroll or HR software modules </li>
</ul>
Benefits
<ul>
<li>An in-office role in Philadelphia or New Jersey, working closely with a mission-driven support team </li>
</ul>
<ul>
<li>The chance to directly support payroll operations impacting thousands of public sector employees </li>
</ul>
<ul>
<li>Hands-on exposure to both enterprise payroll/HR systems and customer-facing support workflows </li>
</ul>
<ul>
<li>Opportunities to grow into senior support, training, or client success roles </li>
</ul>
<ul>
<li>Competitive compensation and benefits aligned with early-career professionals </li>
</ul>
For more information about Keystone Information Systems, please visit our Website
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
#ValsoftG1

<h3>Job Description</h3>
Job DescriptionDescription:
Join us as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. This position is based out of a LINQ office in Pittsburgh, working at least three days in office a week.
 
The Client Services Specialist I is the starting level for our team of client-focused specialists. This role serves as the first point of contact for our clients with email support cases. Client Services Specialists I serve our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist I at LINQ Services, you will be at the forefront of building strong and lasting relationships with our valued clients through email ticket service. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client focused work.
 
Key Responsibilities:
· Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
· Use multiple online systems and support tools to effectively resolve tickets.
· Resolve assigned tickets accurately and in a timely manner.
· Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
· Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
· Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
· Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.
· Utilize internal messaging systems to communicate and coordinate with peers and supervisor.
· Other duties as assigned.
 
Compensation Hourly Wage: Base wage for this position is $18.27 to $20.19. Highly qualified candidates may be eligible for higher tier positions with higher compensation.
 Additional Compensation: This position is eligible for pre-approved overtime and performance-based incentives. Incentives have potential payout of about $5,000, subject to performance of both individual and company.
 
LINQ Company Benefits: LINQ is proud to take care of its employees with a wide range of employee benefits including Generous medical, dental, and vision insurance benefits, Fully funded HRA with medical plan, optional dependent care FSA; Employer-paid Life/ADD insurance; Employer-paid Employee Assistance Program (EAP); 401(k) plan plus match and immediate vesting; PTO/Flexible time off, Sick leave; Paid parental leave, Paid medical leave for pregnancy and childbirth, Compassionate leave, Jury Duty leave, Voting leave; Unpaid FMLA leave, unpaid personal leave, and Military leave; 11 paid holidays per year; 3-week paid 5-year sabbatical; Pet Insurance option; 12 free Ubers rides per year; Catered in-office lunches…AND MORE!
Requirements:
Required Qualifications-Candidates who do not meet these qualifications will not be considered:
<ul>
<li>High school diploma, GED or equivalent</li>
<li>Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li>
<li>Dedicated private work location without significant background disruptions</li>
<li>Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li>
<li>Excellent verbal and written communication skills with a focus on active listening.</li>
<li>Strong interpersonal skills, with the ability to build rapport and trust with clients.</li>
<li>Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li>
<li>Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li>
<li>Customer-centric attitude with a genuine passion for providing top-notch service.</li>
<li>Ability to pass a criminal history background check</li>
<li>Ability to work a Flexible work schedule</li>
</ul>
Preferred Qualifications
<ul>
<li>Proficiency in using CRM software</li>
<li>One year of customer service experience.</li>
<li>Prior experience with Salesforce.</li>
<li>Understanding of cellular services and markets.</li>
<li>Basic knowledge of mobile devices set-up, usage and backup functions</li>
</ul>

Client Services Specialist I

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 SUMMARY: To ensure timely and accurate processing of customer calls and emails, act as liaison between the respondent banks and FNBBs Operations Division, the Federal Reserve Bank/any other Correspondents, and participate in bank-related activities. Client Services Specialists serve respondent bank customers by conducting a variety of tasks related to products and services offered by FNBB to include operational services support (wires, coin and currency, check adjustments, check fraud, Instant Pay, International, NetLink), research requests, problem resolutions, training, and other miscellaneous support. This person must conduct themselves in a professional manner to build and maintain the trust and respect of customers, both internal and external. All employees of FNBB are expected to conduct business in a courteous, friendly, professional manner and their behavior should at all times be above reproach. Telephone and email etiquette should be above reproach at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Promptly answer the Client Services/Operator telephone and emails - Communicate with customers to identify areas of need and resolve quickly and efficiently - Assist customers with requests, transactions, research, reconciliation, and problem resolution - Create detailed cases in Salesforce for all telephone conversations and emails with customers - include the initial discussion, any research, and the resolution - Acts as liaison between respondent banks, the Federal Reserve Bank, and other Correspondent banks/upstreams - Respond to inquiries from other FNBB departments and offices - Contact respondent banks concerning overdrawn accounts - Responsible for audits and bank monitoring as assigned - Become proficient with FNBB's NetLink online banking system - including Paylogics and international platforms - Become proficient in FNBB's RSA token management software - The Baton Rouge Office front desk is under Client Services. Client Services Specialists that are not assigned to this desk will serve as backup for the front desk for breaks, vacations, etc. as assigned - Continuing education of banking industry rules and regulations - Maintain a thorough understanding of all FNBB services and identify opportunities for new business through the monitoring of trip reports and Salesforce cases - Contribute ideas and information for the development of education materials to be used for customer and/or internal training - Attend industry events and/or conferences as assigned - Other duties as assigned by the Client Services Manager

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