Job Description
Job DescriptionDescription:
The Transaction Coordinator II is responsible for managing the end-to-end processing of participant transaction requests related to distributions, loans, and required government reporting including complex transaction types (brokerage, defined benefit, etc.) as well as performing peer-level quality reviews. This role supports clients by ensuring accurate, timely service while maintaining compliance with ERISA, IRS, and DOL rules. The successful candidate will thrive in a fast-paced environment, possess strong communication skills, and have the ability to work independently and collaboratively.
Key Responsibilities
· Serve as the primary contact for internal team members, clients, financial advisors, and recordkeepers regarding participant transaction requests.
· Monitor personal and shared workflow dashboards daily to manage new and pending transaction requests.
· Process and review participant transactions including but not limited to:
- Termination distributions
- In-service and hardship withdrawals
- Loans and loan defaults
- Required Minimum Distributions (RMDs)
- QDROs and alternate payee distributions
- Refunds and force-outs
- 1099 preparation
- SDBA/Brokerage accounts and Cash Balance/Defined Benefit plans
· Perform peer reviews for all transaction types to ensure accuracy, compliance, and adherence to internal standards.
· May serve as back up to the team lead(s) during their absence, ensuring continuity of operations and decision-making.
· Interpret retirement plan documents to confirm eligibility, vesting, and compliance.
· Ensure all transaction requests are in good order and processed according to internal service standards.
· Maintain organized records and documentation consistent with firm practices.
· Collaborate with team members and management to improve workflows and service delivery.
· Attend internal staff meetings and participate in departmental initiatives.
Requirements:
· Strong understanding of retirement plan distribution, withdrawal, and loan processes
· Familiarity with ERISA, IRS, and DOL rules
· Excellent communication and customer service skills (verbal and written)
· High attention to detail and ability to meet deadlines in a high-volume environment
· Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
Preferred:
· 2+ years of experience in a retirement plan administration or similar financial services role
· Experience with recordkeeping platforms and tools (e.g., PensionPro, FT William)
· Familiarity with various recordkeeper systems and online processing platforms
· Knowledge of SDBA/brokerage account distributions and Cash Balance/Defined Benefit plan distribution rules
Key Attributes for Success:
· Proactive communicator who sets and manages expectations with clients and advisors
· Positive, team-oriented mindset with a “can-do” attitude
· Ability to multi-task and adapt to routine and non-routine activities
· Strong organizational and problem-solving skills
· Desire and willingness to grow technical knowledge in retirement plan operations
Why MAP?
At MAP, you’ll be part of a team working on a national scale — serving more than 10,000 plans across more than 6,500 businesses — which means exposure to a complexity and variety of plan designs you’re unlikely to find at a local or regional TPA.
You’re helping evolve best practices, mentoring the next generation of Transaction Coordinators, and contributing to a growing national firm that appreciates your expertise. We’re technology-forward and people-fueled, and we invest in the professionals who help us stay that way.
Benefits
• Medical, Dental & Vision — we cover 80% for employees, 50% for dependents
• 401(k) with safe harbor contributions
• Generous open PTO policy
• Life insurance, FSA & HSA
• Ongoing industry training and professional development
• A team that genuinely likes working together
Salary range is $50,000 - $65,000 annually for well-qualified candidates.
Ready to bring your expertise to a team that will put it to work? Apply with your resume and salary expectations — we’d love to hear from you.
MAP Retirement is an equal opportunity employer. We are committed to a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, disability, or criminal record.