<h3>Job Description</h3>
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio of managed services spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, along with a robust professional services suite of offerings, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience We, the RapidScale Managed Network Operations (MNO) team, are seeking a Lead Network Engineer to serve as the highest escalation point for complex network challenges while also supervising a team that provides proactive health monitoring of customer-managed networks and services. This role blends deep technical expertise with proven leadership experience, requiring a critical thinker who can navigate complex network architectures, resolve advanced issues, and drive operational excellence through effective team leadership. In addition to expert troubleshooting, the Lead Network Engineer will take ownership of a third-party offshore alert monitoring team to ensure seamless 24/7 network performance. The role includes high-impact responsibilities such as incident command, case ownership, SLA management, and mentoring of both internal engineers and external support resources. This is a high-visibility role ideal for someone who is equally skilled at solving difficult technical problems and leading cross-functional teams to deliver high-performance outcomes. Key Responsibilities 
<ul>
<li>Supervise and mentor a third-party offshore alert monitoring team, ensuring seamless 24/7 oversight of network health and service performance</li>
<li>Act as the primary subject matter expert (SME) and senior escalation point for complex network issues within the MNO Support organization</li>
<li>Provide Tier-3 support, assisting in deep technical troubleshooting, customer escalations, and critical incident resolution</li>
<li>Lead incident response efforts for high-priority outages, serving as incident commander and ensuring coordination across teams</li>
<li>Take ownership of support queue and case assignments, ensuring appropriate prioritization and visibility across technical teams</li>
<li>Implement data-driven SLA tracking and enforcement, and support leadership in improving SLA attainment across the organization</li>
<li>Proactively engage in escalations and high-impact cases, working directly with engineers, customers, and vendors to ensure resolution</li>
<li>Partner with MNO leadership to evaluate team performance against SLAs and support capacity planning based on caseload trends</li>
<li>Collaborate cross-functionally with Datacenter, Implementation, Product, and Technology teams on large-scale network projects</li>
<li>Guide Tier-1 and Tier-2 MNO Support and Sales Engineering teams in technical issue resolution and process standardization</li>
<li>Lead and enhance alert monitoring processes, coach frontline engineers, and support consistent case resolution and escalation workflows</li>
<li>Conduct regular team meetings and knowledge-sharing sessions, driving performance alignment and continuous improvement</li>
<li>Identify and drive process improvements to improve support efficiency, customer satisfaction, and issue response time</li>
<li>Coordinate with Cox NOC, Service Assurance, network vendors, and ISPs/MSPs to ensure comprehensive support escalation paths</li>
<li>Serve as the bridge between technical operations, customer teams, and internal stakeholders to ensure clear communication and alignment</li>
<li>Stay up to date on evolving business, technology, and infrastructure requirements, serving as an advisor for forward-looking solutions</li>
<li>Occasional after-hours or on-call responsibilities may be required</li>
</ul>
 Minimum Qualifications 
<ul>
<li>Bachelor's degree in a related discipline and 6 years of experience in a relevant field; or a master's degree and 4 years of experience; or a Ph.D. and 1 year of experience; or 10 years of directly applicable experience</li>
<li>Proven ability to lead and mentor operational teams, including offshore or third-party monitoring resources</li>
<li>Demonstrated experience in support queue management, case assignment, and prioritization in a high-volume technical environment</li>
<li>Strong background in SLA enforcement, tracking, and improvement, with a data-driven approach to performance management</li>
<li>Comfortable joining escalations as a senior resource, and serving as an escalation point of contact for high-visibility incidents</li>
<li>Deep understanding of the OSI or TCP/IP models and associated protocols</li>
<li>Hands-on expertise with TCP/UDP, Routing &amp; Switching, SSL/IPsec, VPN, VLAN, BGP, QoS, MPLS, DHCP, and NGFW</li>
<li>Extensive experience with LAN, WAN, SD-WAN, and Wi-Fi technologies</li>
<li>Proficient with network performance monitoring and orchestration tools (e.g., LogicMonitor, PRTG, FortiManager, VeloCloud Orchestrator)</li>
<li>Experience mentoring engineers and managing performance in a metrics-driven environment</li>
<li>Understanding of server virtualization and how it intersects with network performance</li>
<li>Industry certifications such as CCNP, JNCIP, Fortinet NSE4, or VeloCloud VCP</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Proven SD-WAN experience with vendors such as VeloCloud, Fortinet, or Meraki</li>
<li>Strong ability to monitor and troubleshoot hybrid infrastructure performance issues across cloud and on-prem environments</li>
<li>Experience with VMware virtualization</li>
<li>Experience with Fortinet NGFW (physical and virtual)</li>
<li>Advanced certifications such as CCIE, JNCIE, or Fortinet NSE7</li>
</ul>
 USD 108,800.00 - 181,400.00 per year Compensation: Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Lead Network Engineer (RapidScale)

<h3>Job Description</h3>
Job Description
Spanish/Bilingual Needed
 
Victra is an Exclusive Retailer for Total Wireless. We are seeking Wireless Consultants who deliver world class service to Every Guest. Every Time. From executing the sales process, to sharing product knowledge, you will connect guests to what matters most. You will be the face of Victra and Total Wireless! We offer uncapped earning potential and endless opportunities for advancement. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture and make us unique.
 
Join our dedicated team to connect technology to life in the most trustworthy, fun, and profitable way.
 
A Day in the Life:
On a typical day, your priority is taking care of guests. You will help them choose from a full range of wireless devices, appropriate rate plans, beneficial accessories, product insurance and much more. You will drive traffic by contacting current or potential customers by phone, text, and web platforms. You will complete assigned training courses to help you stay current on the latest products, services, and industry information. These tools will help you succeed in your store and help you grow into the salesperson you aspire to be.
 
Wireless Consultant Responsibilities:
•Achieve personal sales goals bi-weekly as set by your Store Manager
•Represent Victra and Total Wireless in a positive way while providing excellent customer service
•Review promotions/plans/devices daily
•Make daily outbound calls/Texts to drive sales using a variety of platforms
•Attend Weekly/Monthly Trainings
•Create a premier Retail environment through cleanliness, merchandising, and organization
•Handle all customer service interactions courteously and professionally
•Maintain White Glove cleanliness standards as they change
•Other duties as assigned
 
Compensation:
We are proud our wireless consultants earn an average minimum #all-in rate of $40-$50k, with additional earning potential when combining a base hourly rate plus uncapped commission. We provide paid training and a guaranteed ramp-up rate during your first 60 days of employment.
 
Job Requirements:
Along with a contagious positive attitude, excellent communication skills and a commitment to a Premier Experience, we are looking for the Wireless Consultant to bring the following:
 
<ul>
<li>High School diploma or GED</li>
<li>Spanish/Bilingual</li>
<li>1-2 years of experience in a retail sales environment preferred</li>
</ul>
 
Physical Requirements
•Ability to lift to 10 pounds
•Ability to stand for long periods of time
 
Training Requirements 
All Wireless Consultants are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based trainings will be required throughout your employment with Victra.
 
Additional Information
This position is full-time and non-exempt
 
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.&nbsp;
 
**This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position and the duties, responsibilities and skills required may change without notice.&nbsp;

Total Wireless Consultant

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Competitive salary</li>
<li>Health insurance</li>
</ul>
 This position is 100% remote, but we need someone in the Washington DC/Northern VA/MD area. Will consider W-2, 1099 and C2C (with selected individual) Job Description: Were seeking an experienced Cloud Infrastructure Engineer to lead the design, implementation, and operation of our cloud platforms and scalable infrastructure. You will work as an integral part of an Agile Scrum team, supporting development within an innovative AI GPT technology. Key Responsibilities: Infrastructure Architecture: Design and deploy secure, scalable cloud infrastructure across AWS, Azure, and GCP Network Engineering: Implement and manage network gateways, P2P VPN connections, and cross-cloud networking solutions DevSecOps: Build CI/CD pipelines, automate deployments, and enforce security compliance RAG Pipeline Engineering: Design and maintain robust document ingestion, chunking, embedding, and vector database pipelines for AI knowledge retrieval systems Infrastructure as Code: Develop and maintain Terraform, CloudFormation, and ARM templates AI/ML Infrastructure: Support distributed AI workloads, model serving, and agentic architectures Security &amp; Compliance: Implement FedRAMP, NIST frameworks and PHI/PII protection measures Monitoring &amp; Operations: Deploy comprehensive logging, monitoring, and incident response systems Required Qualifications and Experience: Active Public Trust Clearance or ability to obtain a Public Trust Clearance Master's Degree and a minimum of 6 years of experience 5+ years experience cloud infrastructure engineering, with 3+ years in multi-cloud environments Clearance: Active Public Trust or ability to obtain Required Technical Skills: Multi-cloud platforms (AWS, Azure, GCP) experience. Network gateways, VPN technologies (site-to-site, P2P), cross-cloud connectivity CI/CD Expertise: Advanced proficiency in building, optimizing, and troubleshooting complex CI/CD pipelines RAG Pipeline Engineering: Experience with document processing, embedding generation, vector databases (Pinecone, Weaviate, ChromaDB), and knowledge retrieval workflows Infrastructure as Code (Terraform, CloudFormation) Container orchestration (Kubernetes, Docker) CI/CD tools (GitHub Actions, Azure DevOps, Jenkins) Scripting (Python, Bash, PowerShell) Security frameworks (FedRAMP, NIST-800-53) Additional Technical Skills: Experience supporting AI/ML workflows including infrastructure for tool/function calling and agentic architectures Strong scripting/coding skills (e.g., Python, Bash, Go). Familiarity with compliance frameworks relevant to healthcare or government. 
This is a remote position.

Senior Cloud Infrastructure Engineer

<h3>Job Description</h3>
A Lead Cybersecurity Software Engineer is focused on full stack development of security tools that enable engineering teams to securely develop their applications by building and deploying securely. These tools range from web applications to command line interfaces that are designed for internal engineering use to simplify how they integrate and interact with secure pipeline controls. This role will develop and operate tools in multiple cloud environments where Cox Automotive has a large presence. Engineering activities also include configuring vendor supplied applications and integrating them. This role will report directly to the Director of Security Engineering Enablement at Cox Automotive. Primary Responsibilities 
<ul>
<li>Lead the development and implementation of tools developed by Security Engineering Enablement.</li>
<li>Identify solutions to feature requests and map out these solutions for implementation by the team.</li>
<li>Mentor junior developers on coding practices and secure design patterns.</li>
<li>Collaborate with threat detection and vulnerability management teams to continuously improve capabilities and integration points to support continuous control monitoring and reporting.</li>
<li>Partners with architecture, infrastructure and technology teams to review existing architecture, identify gaps and recommend security enhancements.</li>
<li>Conduct and/or review artifact analyses for environmental applicability and remediation.</li>
<li>Participate in security events and incident response to identify gaps in current design and propose solutions to prevent threats from reoccurring.</li>
<li>Research and evaluate emerging security trends, threats, and technologies, and recommend appropriate solutions and enhancements.</li>
</ul>
 Minimum Qualifications 
<ul>
<li>Bachelor's degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience in a related field; or 10 years' experience in a related field.</li>
<li>At least 4 years focused on cybersecurity.</li>
<li>Clearly articulate the objective of specific cybersecurity policies and procedures to technical and non-technical stakeholders.</li>
<li>Excellent customer service skills, writing, and presentation skills.</li>
<li>Develop a strong and productive working environment with key stakeholders and collaborate closely with other Cox entities' cybersecurity teams to implement cybersecurity best practices. </li>
<li>Consultative nature to work through controversial or complex topics to employees, leaders, and/or senior leadership.</li>
<li>Evaluate risks and make informed decisions based on impact and likelihood of the risk to the business.</li>
<li>Proficient in Python and expertise in developing applications with C#, Java, or Go.</li>
<li>Proven and demonstrable experience with front end or JavaScript frameworks like Typescript and Node.js.</li>
<li>Knowledge of current cybersecurity and technology architectures such as zero trust, IaaS, PaaS, SaaS, virtualization, and containerization.</li>
<li>A strong understanding of cloud containers and/or serverless platforms (e.g., EKS, ECS, Lambda, Fargate).</li>
<li>Experience with AWS and another cloud infrastructure (GCP, Azure, or OCI) and services and on-premises infrastructure.</li>
<li>AWS Well-Architected Framework.</li>
<li>Extensive technology knowledge and recognized expertise in several areas including .NET framework, Mono, Spring frameworks, Oracle, serverless, cloud patterns, cloud service and user authentication or similar.</li>
<li>Creatively solving complex cybersecurity challenges while exhibiting solid, pragmatic business acumen.</li>
<li>Experience utilizing Agile methodologies and DevSecOps.</li>
<li>Initiating change and deploying solutions in Fortune 1000 companies.</li>
<li>Knowledge of cybersecurity frameworks (e.g., ISO 27000, NIST, FFIEC) and industry relevant regulations that will guide architectural requirements (e.g., GDPR, FFIEC, GLBA).</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Experience with security testing tools such as Veracode, Fortify, BurpSuite, and Wiz.</li>
<li>Familiarity with Infrastructure as Code technology such as Terraform.</li>
<li>An understanding of deployment methodologies like Blue/Green, Canary, etc.</li>
<li>Familiarity with various Cloud monitoring tools (CloudWatch, New Relic, Splunk).</li>
<li>Comfortable with build and deploy tools such as Github Actions.</li>
<li>Comfortable with trunk-based development and Github as a code repository.</li>
<li>Experience with artifact repositories.</li>
<li>Experience in the development and design of cybersecurity standard methodologies to all layers of the hosting and application stack in both cloud and on-premises environments.</li>
<li>Knowledge of Identity and Access Management (IAM), cryptography / key management, secrets management, access controls and security protocols (e.g., multi-factor, SAML, OAuth, OIDC).</li>
<li>Experience with firewall, web application firewalls, and other edge services as well as deep understanding of DMZ and other network architectures.</li>
<li>Experience in national critical infrastructure industries (telecommunications, financial services, defense, government, etc.). </li>
<li>Big four consulting or Fortune 500 company experience.</li>
<li>Relevant industry certification (e.g., CISSP, CEH, OSCP, Azure, AWS, CISM, CISA).</li>
</ul>
 USD 119,600.00 - 199,400.00 per year Compensation: Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

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