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<h3>Job Description</h3>
The Executive Senior Endpoint Support Technician is responsible for developing, deploying and supporting technical and business systems and applications. This is a highly technical position that provides second and third level primary desktop support to the Cox Automotive Executive Team and support staff on a 24x7x365 basis with partnering support availability. To be successful in this position, one must be responsible for responding to support issues in a timely manner, delivering stellar deskside support, communicating issue status to internal customers, management and internal support teams, troubleshooting and resolving issues within SLA, as well as effectively serving as primary point of contact for specific departmental project efforts and escalation needs. What You'll Do 
<ul>
<li>Act as the main contact for Cox Automotive Executive Team support.</li>
<li>Handle Tier 2-3 support issues, including troubleshooting, escalations, and resolutions.</li>
<li>Resolve technical problems through defined processes and internal tools.</li>
<li>Collaborate with customers and internal teams to address and resolve issues.</li>
<li>Oversee ticket management and ensure compliance with SLAs.</li>
<li>Assess team performance and support documentation with Desktop Support management.</li>
<li>Conduct internal training and potentially guide Support Analysts.</li>
<li>Travel for offsite support as needed.</li>
<li>Install, configure, and troubleshoot enterprise and third-party applications; support Dell, Apple, and mobile hardware.</li>
</ul>
 Who You Are 
<ul>
<li> High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field</li>
<li>MCTS or A+ desktop certification preferred.</li>
<li>Expertise in hardware/software support, deployment, and enterprise applications.</li>
<li>Experience with Active Directory, Group Policy, Windows, and macOS.</li>
<li>Strong support skills for Microsoft Office, iOS, and Android devices.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to work in a team with shifting priorities and flexible hours.</li>
<li>Experience in providing technical guidance and process improvements.</li>
<li>Professional demeanor and ability to handle confidential information.</li>
</ul>
 USD 28.65 - 42.98 per hour Compensation: Hourly base pay rate is $28.65 - $42.98/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Senior Endpoint Support Technician

<h3>Job Description</h3>
Job Purpose: The Cybersecurity Sr Software Engineer helps build automated solutions around our security tools. This individual will help guide the team to contribute to these initiatives with high software quality in mind. They will also guide technical and security engineering discussions within the team, and will be seen as an authority on secure coding, secure infrastructure, and secure design best practices. They will help to imagine and shape the systems and process flows on incorporating security organically into the engineering teams' day to day workflows. This engineer will work with AWS and other cloud technologies as well as a variety of commercial and open source security products and frameworks. While this is an individual contributor role, you'll be involved in many aspects - help evolve our existing architecture, reduce complexity, work with engineering teams to improve operations, and implement and operationalization new security tooling, as needed. Beyond automation of onboarding or usage of our application security tools, we strive for continuous improvement of processes and the integration of best practices. We're looking for someone who has an interest in application security, cloud technologies and a passion to help the organization create secure-by-default world-class software. Key Responsibilities: 
<ul>
<li>Reporting to the Security Engineering Director, serves as a member of the Security Engineering Enablement team</li>
<li>Works with partner engineering teams to create applications and services that align to the Security Engineering's mission and goals to integrate security seamlessly into our dev teams' workflow</li>
<li>Leverages technology (tools, capabilities, processes) to level up software engineering teams' secure coding practices and knowledge</li>
<li>Operationalizes off the shelf application security tools to help engineering teams build, deploy and deliver secure software</li>
<li>Provide situational white glove service to critical business engineering teams</li>
<li>Must be able to help engineering teams fix application security defects using a variety of technology stacks</li>
<li>Promotes incorporation of security processes and practices to make security an organic part of a declarative pipeline model (e.g. CICD practices)</li>
<li>Communicate process and tool automation improvements to the Product Owner, as opportunities and repeating concerns are observed</li>
<li>Helps define the team's tasks and objectives, based on continuing analysis of service requests</li>
<li>Creates automation solutions to support tool administration and operation </li>
<li>Consistently exhibits a positive attitude and desire to help the team to succeed</li>
<li>Design and build monitoring systems for developed automation applications and services</li>
<li>Participate in On-call rotation with the team (once every 3-4 weeks)</li>
<li>Consistently meets or exceeds predefined support and services Service Level Objectives (SLOs)</li>
<li>Executes tasks with minimal supervision</li>
<li>Collaborate with AI agents to build, test, and deploy software across the SDLC, by using proper contextual inputs to improve AI understanding and output quality. </li>
<li>Implement AI-powered features and pipelines in our software</li>
<li>Contribute to prompt engineering experimentation and share tool usage insights. </li>
<li>Define coding standards, review practices, and ethical guidelines for AI use. </li>
<li>Mentor peers and coach junior team members on AI-augmented development.</li>
</ul>
 Essential Skills: 
<ul>
<li>Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field</li>
<li>Bachelor's Degree; preferably Computer Science major, Cybersecurity Software Engineering or equivalent experience</li>
<li>Proven and demonstrable experience building software applications with C# and python</li>
<li>Proven and demonstrable experience with front end or JavaScript frameworks such as ReactJS</li>
<li>Experience designing and implementing automated solutions using Cloud native technologies</li>
<li>Strong cloud infrastructure experience in AWS</li>
<li>Solid understanding of DevOps - automated deployments and release orchestration</li>
<li>Solid understanding of containers and microservice architecture</li>
<li>An understanding of the latest cybersecurity best practices, and related security tools such as SAST, SCA, DAST</li>
<li>Excellent communication, interpersonal and teamwork skills</li>
<li>Strong analytical and problem-solving skills</li>
<li>Excellent attention to detail</li>
<li>Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.</li>
</ul>
 Desirable Skills: 
<ul>
<li>Masters in Computer Science, Cybersecurity or equivalent experience</li>
<li>Familiarity with Infrastructure as Code technology such as Terraform</li>
<li>An understanding of deployment methodologies like Blue/Green, Canary, etc.</li>
<li>Familiarity with various Cloud monitoring tools (Cloudwatch, New Relic, Splunk)</li>
<li>Familiarity with networking and network security</li>
<li>Experience with scalable networking technologies and architecture</li>
<li>Familiarity with standard IT security practices such as encryption, certificates, and key management </li>
<li>Working knowledge of infrastructure technologies such as OS (Linux and Windows), Network, Database, Server, Storage etc.</li>
<li>Comfortable with build and deploy tools</li>
<li>Experience managing, building, debugging and deploying Docker containers and microservice architecture</li>
<li>Experience with GenAI and Agentic architecture</li>
</ul>
 USD 99,000.00 - 165,000.00 per year Compensation: Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cybersecurity Sr Software Engineer

<h3>Job Description</h3>
The Senior Software Engineer with have expertise in ServiceNow development and a strong understanding of modern engineering practices. This role is ideal for someone who is not only proficient across the ServiceNow platform, including custom application development, scripting, and integration, but also brings awareness of engineering tools and practices that support broader automation and integration efforts in an AWS first ecosystem Key Responsibilities: 
<ul>
<li>Design and develop scalable, maintainable solutions across multiple ServiceNow products and modules.</li>
<li>Build and manage custom applications, scripted REST APIs within ServiceNow.</li>
<li>Collaborate with Product Management and stakeholders to understand business challenges and deliver effective, user-centric solutions.</li>
<li>Integrate ServiceNow with other enterprise systems and tools, ensuring seamless interoperability.</li>
<li>Contribute to Agile ceremonies including grooming, refinement, and retrospectives.</li>
<li>Provide technical leadership and mentorship to junior developers and peers.</li>
<li>Monitor and support deployed solutions, ensuring performance, reliability, and maintainability.</li>
<li>Stay current with platform capabilities, industry trends, and best practices, and share insights with the broader engineering community.</li>
</ul>
 Required Skills &amp; Experience: 
<ul>
<li>Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field.</li>
<li>Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.</li>
<li>Proven experience as a Senior ServiceNow Developer with broad platform knowledge.</li>
<li>Strong proficiency in custom application development, scripted REST APIs, Business Rules, UI Policies, Flow Designer, and IntegrationHub.</li>
<li>Familiarity with ServiceNow's Common Service Data Model (CSDM) and ITSM best practices.</li>
<li>Experience managing code releases and deployments using scoped applications and automated pipelines.</li>
<li>Solid understanding of Agile development methodologies and DevOps principles.</li>
<li>Awareness of AWS engineering practices and ability to collaborate with cloud-native teams.</li>
<li>Proficiency in Python for scripting, automation, or integration tasks is a strong plus.</li>
<li>Excellent problem-solving, debugging, and analytical skills.</li>
<li>Strong communication and collaboration abilities.</li>
</ul>
 USD 99,000.00 - 165,000.00 per year Compensation: Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Sr Software Engineer, ServiceNow

<h3>Job Description</h3>
A Lead of Integrated Cybersecurity Architecture is responsible for evangelizing the agreed upon cybersecurity architectural principles, standards, and design patterns, and advising engineering teams on how to build secure products and enterprise tools for multi-cloud and on-premises environments. This role is focused on being an integrated member of the product and engineering teams. A separate function defines the architecture guidelines that this role is responsible for advising the teams on how to implement. By having deep cybersecurity knowledge in the design and build of secure software products and tools in both multi-cloud and on-premises environments, this role will partner with and influence direct and cross-functional teams throughout the organization and collaborate cross-functionally to solve cybersecurity risks that are unique to a business unit's risk profile and products. This role will report directly to a Director of Integrated Cybersecurity Architecture at Cox Automotive. Primary Responsibilities 
<ul>
<li>Communicate cybersecurity guidelines to engineering teams and business teams and support their adoption of the guidelines.</li>
<li>Be integrated with and in continuous contact with engineering teams to advise on their architecture decisions and assist with cybersecurity control implementation.</li>
<li>Contribute to the identification and mitigation of cybersecurity risks based on threat modeling of products and enterprise tools.</li>
<li>Provides cybersecurity architecture advice and consultation across major program and solution levels.</li>
<li>Engage with cybersecurity peers to create a cohesive cybersecurity department and share back internally regarding business specific activities. Act as the on the ground cybersecurity security representative to the product and engineering teams.</li>
<li>Partner with enterprise architecture, infrastructure and engineering teams to review existing architecture, identify gaps and recommend security enhancements.</li>
<li>Participate in security events and incident response to identify gaps in current design and propose solutions to prevent threats from reoccurring.</li>
<li>Educate product and enterprise architects and engineers on cybersecurity best practices and standards.</li>
<li>Partner with the legal and security governance, risk and compliance teams to ensure that cybersecurity architecture enables compliance with relevant regulatory and contractual requirements.</li>
</ul>
 Minimum Qualifications 
<ul>
<li>Bachelor's degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience in a related field; or 10 years' experience in a related field.</li>
<li>At least 4 years focused on cybersecurity.</li>
<li>Relevant experience with designing, securing, or operating AWS infrastructure and services.</li>
<li>Clearly articulate the objective of specific cybersecurity policies and procedures to technical and non-technical stakeholders.</li>
<li>Excellent customer service skills, writing, and executive presentation skills.</li>
<li>Develop a strong and productive working environment with key stakeholders and collaborate closely with other Cox entities' cybersecurity teams to implement cybersecurity best practices. </li>
<li>Consultative nature to work through controversial or complex topics to employees, leaders, and/or senior leadership.</li>
<li>Evaluate risks and recommend actions based on impact and likelihood of the risk to the business.</li>
<li>Knowledge of current cybersecurity and technology architectures such as zero trust, IaaS, PaaS, SaaS, virtualization, containerization, DevSecOps, and software-defined networking across a variety of environments and deployments.</li>
<li>Creatively solving complex cybersecurity challenges while exhibiting solid, pragmatic business acumen.</li>
<li>Experience utilizing Agile methodologies.</li>
<li>Initiating change and deploying solutions in Fortune 1000 companies.</li>
<li>Knowledge of cybersecurity frameworks (e.g., ISO 27000, NIST, FFIEC) and industry relevant regulations that will guide architectural requirements (e.g., GDPR, FFIEC, GLBA).</li>
<li>Collaborate with AI agents to create, validate, and assess architectural artifacts</li>
<li>Lead cross-functional teams in designing AI-enhanced solutions, establish standards for AI integration, and assess AI technologies within solution architectures.</li>
<li>Implement AI-driven architectural governance and compliance by defining robust AI governance frameworks and reference architectures.</li>
<li>Improve vendor tool assessments using AI to speed evaluations and minimize mistakes and unknowns.</li>
<li>Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Experience in the development and design of cybersecurity standard methodologies to all layers of the hosting and application stack in both cloud and on-premises environments.</li>
<li>Knowledge of Identity and Access Management (IAM), cryptography / key management, secrets management, access controls and security protocols (e.g., multi-factor, SAML, OAuth, OIDC).</li>
<li>Experience with application security implementations and standard methodologies.</li>
<li>Extensive technology knowledge and recognized expertise in several areas including Python, .NET, Java, Spring frameworks, Oracle, serverless, cloud patterns, cloud service and user authentication or similar.</li>
<li>Experience with firewall, web application firewalls, and other edge services as well as deep understanding of DMZ and other network architectures.</li>
<li>AWS Well-Architected Framework.</li>
<li>Experience establishing a strategy for and implementing cloud enterprise solutions in AWS, GCP, or Azure.</li>
<li>A strong understanding of cloud containers and/or serverless platforms (e.g., EKS, ECS, Lambda, Fargate).</li>
<li>Experience in national critical infrastructure industries (telecommunications, financial services, defense, government, etc.). </li>
<li>Big four consulting or Fortune 500 company experience.</li>
<li>Relevant industry certification (e.g., CISSP, CEH, OSCP, Azure, AWS, CISM, CISA).</li>
</ul>
 USD 119,600.00 - 199,400.00 per year Compensation: Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Lead Cybersecurity Intergrated Architect

<h3>Job Description</h3>
As a Software Engineering Manager, you will be responsible for leading, growing, and developing a team of innovative Software Engineers in designing, implementing, and delivering high-quality software products. To be successful in this role, you must be able to lead effectively in a fluid, fast-paced agile environment. This position requires strong technical, design, communication, and collaboration skills. We have aggressive goals over the next couple of years and are looking for candidates with a passion for solving large scale problems and a can-do attitude! Your role: 
<ul>
<li>Provide leadership and oversight to the Software Engineering group. </li>
<li>Oversee team efforts to apply the principles of secure software engineering to the design, development, maintenance, testing and evaluation of software and cloud infrastructure. </li>
<li>Engage with cross-functional leadership to understand business requirements, architecture and technology direction and evaluate alternative approaches, ensuring software and systems are designed accordingly.</li>
<li>Incorporate state-of-the-art concepts and practices to facilitate system functionality, scalability, resilience and security, as well as ease-of-use (developer / user experience).</li>
<li>Ensure appropriate application of agile principles to software development with a focus on delivery of business value, collaboration and continuous improvement. </li>
<li>Oversees Software Engineering processes and teams.</li>
<li>Provides direction and oversight in the planning and delivery of product / solution releases. </li>
<li>Ensures delivery of secure, high quality, well tested and scalable software to meet requirements of the customer and business.</li>
<li>Assists with maintenance and prioritization of the product backlog.</li>
<li>Engages with customers, end users and business partners to understand issues with software development and deployment.</li>
<li>Ensures issues are resolved in a timely and sustainable fashion.</li>
<li>Advocates secure coding practices and testing requirements.</li>
<li>Must be able to influence other software and IT managers to design and build solutions that meet our needs.</li>
<li>Manage career progression for team members, including hiring, performance reviews, salary decisions, mentoring, coaching, and all duties normally associated with a hiring manager.</li>
<li>Represent your team in strategy and planning meetings.</li>
<li>Work with your team to plan, design, implement and operationalize innovations and improvements to existing programs.</li>
<li>Work with your team to continually improve their processes and develop best practices for agile development that delivers value to our stakeholders.</li>
<li>Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution.</li>
<li>Stay current with changes in the technical area of expertise.</li>
<li>Share knowledge by effectively documenting plans, decisions, and task ownership.</li>
</ul>
 Qualifications: 
<ul>
<li>Demonstrate experience executing Agile methods for software product development. </li>
<li>Looking for developers with hands-on experience in C# or similar programming languages and a willingness to adapt to new technologies.</li>
<li>Very strong business analysis, system analysis, or product analysis skills.</li>
<li>Ability to work well in a team-oriented environment.</li>
<li>Excellent planning and prioritization skills with the ability to multitask and adapt to change.</li>
<li>Very strong business analysis, system analysis or product analysis skills.</li>
<li>Planning and prioritization skills with he ability to multitask and adapt to change.</li>
<li>Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 18 years' experience in a related field.</li>
</ul>
 USD 119,600.00 - 199,400.00 per year Compensation: Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

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