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<h3>Job Description</h3>
Job Description
IDR is seeking a dedicated and skilled Workstation Technician to join one of our top clients in Rochester, MN&nbsp;This role is perfect for individuals who have a knack for customer service and a deep understanding of computer-related terminology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Workstation Technician: - Provide exceptional customer service in a technical support role - Utilize ticket tracking software and related tools for documentation of operations - Exhibit flexibility with workloads to accommodate special projects or requests and high priority orders - Understand and match customer requests with appropriate IT solutions (hardware or software) - This is a one-year contract position Required Skills for Workstation Technician: - Two (2) years of customer service experience - Good organizational skills and written and oral communication skills - Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) - Ability to lift seventy-five pounds or more and distinguish colors - High School Diploma What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row &nbsp;
PandoLogic. Keywords: Help Desk Technician, Location: Rochester, MN - 55903 , PL: 597726040

Workstation Technician

<h3>Job Description</h3>
Job Description
BCforward is currently seeking a highly motivated IT Helpdesk Job opportunity for Rochester, MN&nbsp;location...!!
Position Title: IT Helpdesk
Location: Rochester, MN
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: &nbsp;&nbsp;1 year contract &nbsp;&nbsp;
Job Type: Contract 40 weeks per week- (onsite) 
Salary Range: $20ph - $23/ph 
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Installation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configuration
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Updating
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hardware/Software

Job Description:
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Job Responsibilities:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure equipment is labeled according to specifications.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research, verifies, and documents device specifications according to purchase order.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works in conjunction with service and business units to relocate equipment as requested by departments.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)&nbsp; Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with other IT Infrastructure areas to manage parts inventory.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluates and processes equipment according to IT Security policy and guidelines.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; May require overtime and on-call participation.
Required Skills &amp; Experience:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two (2) years of customer service experience.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Incumbents will possess good organizational skills as well as good written and oral communication skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be able to lift seventy-five pounds or more.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be able to distinguish colors.
Preferred Skills &amp; Experience:
Two (2) years customer service experience supporting computers.
OR
Associates degree.
OR
Two (2) years Technical School training in Computers, Technology, Electronics or a related field.
Required Education:
High School Diploma.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
IT, Helpdesk, Technical, System, Network
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale.&nbsp; Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.&nbsp; Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.&nbsp; As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.&nbsp; BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment.&nbsp; All applicants applying for positions in the United States must be legally authorized to work in the United States.&nbsp; The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.&nbsp; Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

IT Help Desk Analyst

<h3>Job Description</h3>
Job Description
IDR is seeking a dedicated and skilled Workstation Technician to join one of our top clients in Red Wing, MN&nbsp;This role is perfect for individuals who have a knack for customer service and a deep understanding of computer-related terminology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Workstation Technician: - Provide exceptional customer service in a technical support role - Utilize ticket tracking software and related tools for documentation of operations - Exhibit flexibility with workloads to accommodate special projects or requests and high priority orders - Understand and match customer requests with appropriate IT solutions (hardware or software) - This is a one-year contract position Required Skills for Workstation Technician: - Two (2) years of customer service experience - Good organizational skills and written and oral communication skills - Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) - Ability to lift seventy-five pounds or more and distinguish colors - High School Diploma What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;
PandoLogic. Keywords: Help Desk Technician, Location: Mazeppa, MN - 55956 , PL: 597690497

<h3>Job Description</h3>
Job Description
IDR is seeking a dedicated and skilled Workstation Technician to join one of our top clients in Red Wing, MN&nbsp;This role is perfect for individuals who have a knack for customer service and a deep understanding of computer-related terminology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Workstation Technician: - Provide exceptional customer service in a technical support role - Utilize ticket tracking software and related tools for documentation of operations - Exhibit flexibility with workloads to accommodate special projects or requests and high priority orders - Understand and match customer requests with appropriate IT solutions (hardware or software) - This is a one-year contract position Required Skills for Workstation Technician: - Two (2) years of customer service experience - Good organizational skills and written and oral communication skills - Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) - Ability to lift seventy-five pounds or more and distinguish colors - High School Diploma What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;
PandoLogic. Keywords: Help Desk Technician, Location: Wanamingo, MN - 55983 , PL: 597690487

<h3>Job Description</h3>
Job Description
IDR is seeking a dedicated and skilled Workstation Technician to join one of our top clients in Red Wing, MN&nbsp;This role is perfect for individuals who have a knack for customer service and a deep understanding of computer-related terminology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Workstation Technician: - Provide exceptional customer service in a technical support role - Utilize ticket tracking software and related tools for documentation of operations - Exhibit flexibility with workloads to accommodate special projects or requests and high priority orders - Understand and match customer requests with appropriate IT solutions (hardware or software) - This is a one-year contract position Required Skills for Workstation Technician: - Two (2) years of customer service experience - Good organizational skills and written and oral communication skills - Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) - Ability to lift seventy-five pounds or more and distinguish colors - High School Diploma What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;
PandoLogic. Keywords: Help Desk Technician, Location: Zumbrota, MN - 55992 , PL: 597690472

<h3>Job Description</h3>
Job Description
IDR is seeking a dedicated and skilled Workstation Technician to join one of our top clients in Red Wing, MN&nbsp;This role is perfect for individuals who have a knack for customer service and a deep understanding of computer-related terminology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Workstation Technician: - Provide exceptional customer service in a technical support role - Utilize ticket tracking software and related tools for documentation of operations - Exhibit flexibility with workloads to accommodate special projects or requests and high priority orders - Understand and match customer requests with appropriate IT solutions (hardware or software) - This is a one-year contract position Required Skills for Workstation Technician: - Two (2) years of customer service experience - Good organizational skills and written and oral communication skills - Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) - Ability to lift seventy-five pounds or more and distinguish colors - High School Diploma What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ;
PandoLogic. Keywords: Help Desk Technician, Location: Goodhue, MN - 55027 , PL: 597690483

<h3>Job Description</h3>
Job Description
K&amp;S Solutions Inc. is a national A/V installation company and leading METRONET contracting partner. We have an immediate need to add three local fiber technicians to our expanding work force. We have full time, consistent work based locally. No need for travel! Our scope of work is precise. We splice fiber in from the flower pot or pole at the street to the distribution box of the residence. No trenching or burying involved! Hourly Salary and Additional Piece Rate Compensation $5,000 Hiring Bonus for Qualified Candidates You must have a valid driver's license and be able to pass a criminal background check. Experience is preferred. If you are looking for a career in a growing industry with opportunity for advancement, respond via email or text message and you will be contacted.

FIBER TECHNICIAN ***$5000 HIRING BONUS***

<h3>Job Description</h3>
Typical Starting Annual Salary, $82,000-$105,000, plus bonuses.
What Can We Give You?
Medical, Dental, Vision, 401K Matching up to 4%, Life Insurance, Tuition Reimbursement, 10 Paid Holidays, Paid Parental Leave, and more!
Field Application Specialist with HammerHead:
The Application Specialist reports to the Manager, Application Specialists and is responsible for facilitating training and practicums, as well as providing advanced technical support for HammerHead equipment applications. This includes new equipment startups, pilot programs, rental equipment technical support, and above-ground live demonstrations. This position contributes to our high level of customer support by acting as a trusted advisor and conducting activities with the highest degree of integrity, efficiency, and professionalism.&nbsp;
What Will You Do?
<ul>
<li>
Travel to multiple job/construction sites throughout the year via air and highways.
</li>
<li>
Facilitate customer training using highly specialized industry expertise and principles of adult learning theory.
</li>
<li>
Support sales by conducting pilot programs, providing technical support for rental equipment, and performing live above-ground demonstrations for prospective customers.
</li>
<li>
Assess trainees using a standardized rubric for certification purposes.
</li>
<li>
Maintain a high level of product knowledge of the HammerHead Trenchless product lines.
</li>
<li>
Act as subject matter expert for the development of training curriculum, testing, and materials.
</li>
<li>
Test products in the field and at the main facility.
</li>
<li>
Provide regular feedback to product management from customers regarding current issues and future needs.
</li>
<li>
Participate in regional and national trade shows.
</li>
<li>
Maintain budgeted expense levels.
</li>
<li>
Other duties and assignments as directed.
</li>
</ul>
Work Environment:
<ul>
<li>
Construction job site environment the majority of the time. This environment includes physical hazards such as utilities (typically gas, electric, and water lines), powered vehicle and pedestrian trafﬁc, sharp objects, and moving machinery. Outdoor weather and construction site conditions such as open excavations, unimproved land, incomplete structures, etc.
</li>
<li>
Extensive use of the telephone and email communications.
</li>
<li>
Rapidly changing demands, schedules, and deadlines.
</li>
<li>
Working with hazardous materials, including fuels, lubricants, fluids, and batteries.
</li>
<li>
Air and highway travel up to 75% of the time.
</li>
<li>
Some travel on weekends to ensure timely arrival at customer sites, travel on short notice.
</li>
<li>
Normal minimum work hours are 7:00 am to 5:00 pm Monday through Friday.
</li>
<li>
Additional hours/days as required to support customers as directed.
</li>
</ul>
What Do You Need?
<ul>
<li>
High School diploma required.
</li>
<li>
Valid US driver's license required.
</li>
<li>
Minimum of two (2) years’ experience in the trenchless industry is preferred.
</li>
<li>
Demonstrated record of working in close collaborative team environment.
</li>
<li>
Basic knowledge of Microsoft Word and PowerPoint or equivalent.
</li>
<li>
Results oriented, hands-on approach to customer support and training.
</li>
<li>
Ability to mentor and coach customers on best practices.
</li>
<li>
Critical reasoning skills and ability to listen and acquire critical information.
</li>
<li>
Team oriented persona who embodies the essence of “we” over “me.”
</li>
<li>
Confident while at the same time having the ability to be sincerely approachable and personable.
</li>
<li>
Self-starter with the self-discipline to schedule and complete tasks without direct supervision.
</li>
</ul>
Tier 2
<ul>
<li>
Minimum five years of experience in the industry.
</li>
<li>
OR minimum three years of experience in the industry plus minimum one year of experience as a trainer, project manager, project supervisor or crew leader.
</li>
</ul>
Tier 3
<ul>
<li>
Minimum ten years of experience in the industry.
</li>
<li>
OR minimum eight years of experience in the industry plus minimum three years of experience as a trainer, project manager, project supervisor or crew leader.
</li>
</ul>
The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.

Field Application Specialist - HammerHead

<h3>Job Description</h3>
Job Description
Job Title: RHAPSODY Developer (100% Remote) – State of South Carolina Department of Public Health (DPH)
Location: 100% Remote (Must work EST hours) Work Hours: Monday - Friday, 8 AM - 5 PM EST (Flexible start between 7 &amp; 9 AM; finish between 4 &amp; 6 PM). Occasional after-hours/weekend support may be required.
About the Role:
The South Carolina Department of Public Health (DPH) is seeking a highly skilled RHAPSODY Developer to support critical systems used in public health, disease surveillance, and lab reporting. This role involves building, maintaining, and optimizing Rhapsody-based integrations to enhance public health data systems.
This is a 100% remote position—you can work from anywhere as long as you are available during EST hours.
Responsibilities:
<ul>
<li>Develop, implement, and troubleshoot Rhapsody-based integrations for Electronic Case Reporting (eCR), Electronic Laboratory Reporting (ELR), and CDC data modernization initiatives.</li>
<li>Build and optimize data routes, interfaces, and monitoring systems for improved data processing and reporting accuracy.</li>
<li>Collaborate with stakeholders, IT professionals, and vendors to ensure efficient and compliant integrations.</li>
<li>Perform gap analysis, requirements gathering, code reviews, testing, validation, and deployment.</li>
<li>Ensure maximum system uptime and business continuity for critical components.</li>
<li>Modernize legacy systems by converting them into Rhapsody routes and logic.</li>
<li>Provide technical advice, mentorship, and best practices enforcement.</li>
<li>Prepare and maintain system documentation and architecture diagrams.</li>
</ul>
Required Skills (Ranked by Importance):
<ul>
<li>Lyniate Rhapsody Software (v6+)</li>
<li>HL7 (v2.3.1 - 2.5.1)</li>
<li>eCR / eICR / RR / CDA</li>
<li>XML / XSD / XSLT</li>
<li>MS T-SQL (Stored Procedures, Advanced Queries, Optimization)</li>
<li>Web Services (REST, SOAP, WSDL)</li>
<li>JavaScript (ECMA/E4X)</li>
<li>Critical Thinking &amp; Problem Resolution</li>
<li>Security &amp; Data Classification (CDC, HIPAA, CJIS, PHI, PII)</li>
<li>Effective Communication &amp; Collaboration</li>
</ul>
Preferred Skills:
<ul>
<li>Data Integration, Staging, Quality &amp; Distribution</li>
<li>Public Health / Disease Surveillance Systems / LIMS Experience</li>
<li>LOINC / SNOMED</li>
<li>DevOps / JIRA</li>
<li>Strong Interpersonal &amp; Communication Skills</li>
</ul>
Required Certifications:
<ul>
<li>
Rhapsody Certification (Indicate certification level on resume).
</li>
</ul>
Required Education:
<ul>
<li>
Bachelor’s or Master’s Degree in a relevant field OR equivalent work experience.
</li>
</ul>
Why Join Us?
<ul>
<li>100% Remote Work – Enjoy the flexibility of working from anywhere while supporting essential public health initiatives.</li>
<li>Collaborative Environment – Work with dedicated professionals and stakeholders to create meaningful change.</li>
<li>Challenging Projects – Enhance and modernize critical public health systems for a healthier future.</li>
</ul>

RHAPSODY Developer (100% Remote) SC State Department of Public Health

<h3>Job Description</h3>
Job Description
Location – Rochester, MN 55902 Pay range – $23.00/hr. to $23.50/hr.&nbsp; Duration - 3+ Months&nbsp; Shift - 7:30-4:30p Monday - Friday, 7:30-4:30p or 8-5p (Can be flexible if necessary)
Description Must have very strong organizational and time management skills, as they will operate in a high demand environment which will require coordination with other areas providing services as well as meeting deadlines of requesters or performing within service level expectations as established by the Telecommunications Administrative Staff.&nbsp; Attention to detail and data entry accuracy are vital to this role.&nbsp; Proficiency in the various systems supporting the fulfillment of telecom services is an ongoing expectation (Spok Mobile, Avaya Site Administration).&nbsp;
Position Overview: Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at Clinic.&nbsp; Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on Clinic campuses.&nbsp; Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed. Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer s needs.&nbsp; Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.&nbsp; Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.&nbsp; Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.&nbsp;
Required CUSTOMER SERVICE TIME MANAGEMENT COMPUTER TROUBLESHOOTING&nbsp; Additional AVAYAS OFTWARE REQUIREMENTS SCHEDULING TELECOMMUNICATION SPRINTERSLAWSONTELECOMRETAIL SALESLIAISONPROJECT MANAGEMENT PROBLEM SOLVING ORDERING DOCUMENTATION PROCESS IMPROVEMENT DATA ENTRY CUSTOMER SERVICE ORIENTED SUPPLY CHAIN
Education: Minimum Education and/or Experience Required: High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor s degree and excellent computer troubleshooting and problem solving skills.
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.&nbsp;
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.&nbsp;

13 Technology Jobs in Rochester, MN, USA