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<h3>Job Description</h3>
Job Description
PERMANENT JOB
LOCATION: NYC / ON SITE LOCAL CANDIDATES TO NY NO SPONSORSHIPS AVAILABLE
CISCO, LAN / WAN, WINDOWS SERVER, CHECKPOINT, ROUTERS AND SWITCHES
PRIMARY RESPONSIBILITIES:
Responsibility for working with network team in the implementation, management, and troubleshooting of the company computer networks. Configuring and maintaining local area networks (LANs), wide area networks (WANs), internet connections, and other data communication systems. Managing network security, optimal performance, and network availability.
Network Management:
<ul>
<li>Install, configure, and maintain networking hardware and software (e.g., routers, switches, firewalls, servers) including network hardware redundancy</li>
<li>Ongoing monitoring of network traffic performance to identify potential issues (e.g., bottleneck, latency), forecast network capacity and implement necessary hardware or software upgrades.</li>
<li>Manage network services such as DNS, DHCP, and IP configuration.</li>
</ul>
Network Troubleshooting:
<ul>
<li>Diagnose and resolve network connectivity issues.</li>
<li>Provide technical support for users experiencing network-related problems.</li>
</ul>
Compliance and Documentation:
<ul>
<li>Stay informed of emerging network technologies and ensure network systems comply with regulatory requirements and industry standards.</li>
<li>Maintain accurate and up-to-date network documentation, including network diagrams, and configurations.</li>
</ul>
Security Administration:
<ul>
<li>Under CISO guidance, implement network security measures, including firewalls, VPNs, and antivirus software. Monitor and respond to security breaches, network vulnerabilities and threats. Assist with matters related to security audits and penetration testing.</li>
</ul>
REQUIREMENTS:
<ul>
<li>Education:&nbsp;Bachelor s degree in Computer Science, Information Technology, or a related field.</li>
<li>Certifications:&nbsp;CCNA, CompTIA Network+, CCNP, or similar.</li>
</ul>
Experience/Skills:
<ul>
<li>5-7 years of experience in network administration and support of&nbsp;Routers, Switches&nbsp;and&nbsp;Firewall.</li>
<li>Proficiency with Network protocols and&nbsp;Cisco networking&nbsp;equipment, IronPort and&nbsp;CheckPoint</li>
<li>Experience with network and systems monitoring tools (e.g.,&nbsp;WhatsUpGold, Wireshark).</li>
<li>Very good troubleshooting and problem-solving skills</li>
<li>Excellent communication and documentation abilities.</li>
</ul>
Pluses:
<ul>
<li>Ability to automate network tasks using scripting tools (e.g., PowerShell, Python)</li>
<li>Familiarity with Windows server administration.</li>
<li>Familiarity with Load Balancer (e.g., F5)</li>
</ul>

Senior Network Engineer

<h3>Job Description</h3>
Job DescriptionQMS Compliance Analyst
Do you excel at translating regulations into practical, day-to-day quality practices? Can you thrive in a high-speed, 24/7 environment while juggling audits, investigations, and training records? If so, you’ll feel right at home here. This role reports to the Senior Manager of Regulatory Compliance and serves as a linchpin across QA.
What will you tackle?
<ul>
<li>Are you ready to co-own site compliance, identify program gaps, and partner with QA to close them swiftly?</li>
<li>Could you coordinate internal, client, and regulatory audits—scheduling, hosting, and ensuring CAPAs land on time?</li>
<li>Will you keep our QMS sharp by updating SOPs/policies, processing change controls, managing documents, and logging/maintaining training records?</li>
<li>Do you grasp 21 CFR Parts 111, 210, 211, and 820 and how to ensure alignment with client and company standards?</li>
<li>Can you investigate issues to root cause, build sound CAPAs, and maintain complaint-handling rigor?</li>
<li>Are you comfortable analyzing quality metrics, spotting trends, and escalating critical signals to leadership?</li>
<li>Will you support regulatory and client inspections with confident, compliant documentation?</li>
<li>Can you pivot quickly amid changing priorities and still contribute to continuous improvement?</li>
<li>Will you assist with Document Control and support Batch Record creation, review, and release, along with general QA needs?</li>
</ul>
What you bring
<ul>
<li>Minimum B.S. degree or 2–5 years of QA experience in a regulated industry.</li>
<li>Hands-on experience conducting quality system assessments for manufacturing/packaging sites and suppliers; knowledge of packaging systems.</li>
<li>Computer savvy across spreadsheets, databases, and word processing; ERP exposure is beneficial.</li>
<li>Strong written and verbal communication; able to coach peers and stakeholders to meet Nutra-Med SOPs.</li>
</ul>
Equal Opportunity
Nutra-Med Packaging, LLC., is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
Ready to contribute?
If answering “yes” to the questions above felt natural, we invite you to apply and help strengthen our QMS every day.

QMS Compliance Analyst

<h3>Job Description</h3>
Job Description​​​ POSITION: Fragrance Specialist (Creed) REPORTS TO:&nbsp;Account Executive, NJ/NY STORE LOCATION: Neiman Marcus, Paramus, NJ Welcome to Kering Beauté – Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In June 2023, Kering Beauté announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes, including the iconic&nbsp;Aventus. This acquisition represents a major step for Kering Beauté. It perfectly complements Kering's existing portfolio, and immediately gives Kering Beauté a significant presence. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.&nbsp; Why Work With Us? We care about our team members, and we offer a competitive rate,&nbsp;benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more! OVERVIEW – The Product Specialist is responsible for executing the Customer Experience and sales strategy on behalf of Kering Beauté. This position plays a key role in delivering a captivating, branded customer experience and championing sales goals. This individual will also promote and maintain the intrinsic company culture that fosters the firm’s core values of: Transparency, Recognition, Accountability, and Communication. CORE RESPONSIBILITIES
<ul>
<li>Champion and driving the Customer Experience by holding exceptional standards while supporting out of home base sales. </li>
<li>Drive retail sales plan at the store level by exhibiting accountability for overall function of the Creed Sales Team including support to achieve sales plan in all designated stores in market.&nbsp;</li>
<li>Responsible for productivity by achieving personal sales goals to promote Creed and intersell including pre-sale and launch goals set by manager.&nbsp;</li>
<li>Support and execute action plans based on market calendar to maximize sales, including executing presell launches and events in stores while partnering with management. </li>
<li>Responsive for engaging with customers to build and promote brand awareness.&nbsp;</li>
<li>Supporting monthly morning meetings; Department Wide Meetings, Store Wide Meetings, and Out of Home-base Meetings in conjunction with management and work collaboratively. </li>
<li>Partner closely with manager and team to drive all aspects of the business. </li>
<li>Accountable for event presell, goals and set up. </li>
<li>Required to open and close if position is based in a boutique location.</li>
</ul>
CORE REQUIREMENTS
<ul>
<li>Minimum of 3 years of relevant and strong retail sales experience; fragrance, beauty or luxury goods preferred</li>
<li>Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry</li>
<li>Experienced and comfortable with working within a retail environment and building relationships</li>
<li>Excellent verbal &amp; written communication skills; strong interpersonal skills</li>
<li>Possesses strong attention to detail, event planning and organizational skills to support business needs</li>
<li>Possesses good technical computer skills, keyboarding and is knowledgeable of various reporting tools and systems</li>
<li>Flexible and adaptable to changing priorities with the ability and willingness to multi-task</li>
<li>Physical ability to move in store including kneeling, stooping, carrying, bending, twisting etc.; ability to lift to 25lbs.</li>
</ul>
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Wl3FCPeVhA

CREED Part-Time Temporary Fragrance Specialist, Neiman Marcus, Paramus, NJ

<h3>Job Description</h3>
Job Description
About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
PSI is the leader in the assessment industry and has been in business for over 75 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.
Embark on a Thrilling Journey as a Test Center Administrator
Are you ready to step into a world of excitement, where every day presents new opportunities? Join PSI, a pioneering, diverse, and inclusive company that is revolutionizing the way exams are conducted. As a Test Center Administrator, you'll play a pivotal role in ensuring exam security while enabling individuals to unlock the doors to their career aspirations.
About PSI: At PSI, we're not just about tests; we're about transformation. Our nationwide network of test centers opens doors to success for people from all walks of life. Diversity is our foundation, and inclusivity is our driving force. Join our team and be a part of a dynamic environment that values your unique perspective.
Why PSI?
Champion Exam Security: Be the guardian of integrity. Your role is pivotal in maintaining the security and sanctity of exams, ensuring a fair and level playing field for all test takers.
Empower Career Journeys: As a Test Center Administrator, you're not just overseeing exams - you're enabling dreams. Your contribution helps individuals take the next step in their careers and elevate their lives.
Personal and Professional Growth: At PSI, we're invested in your journey. Learn about cutting-edge exam procedures, enhance your skills with Microsoft Office software, and elevate your career in a supportive and diverse environment.
Impactful Collaboration: Join forces with colleagues to share insights, optimize processes, and elevate customer satisfaction. Your teamwork fuels success stories.
Your Impact: As a Test Center Administrator, you will:
<ul>
<li>Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.</li>
<li>Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.</li>
<li>Setup workstations and equipment flawlessly, ensuring the stage is set for success.</li>
<li>Provide clarity to test takers about the exam process, eliminating uncertainties.</li>
<li>Champion accessibility by offering support to individuals with special requirements.</li>
<li>Uphold the highest standards of integrity, ensuring tests are supervised impeccably.</li>
<li>Be the bridge between dreams and reality, as you provide test results that shape careers.</li>
</ul>
Location: 34 Marconi St Bronx, NY 10461 Suite 210
Schedule: Thursday and Friday (8a-5p) and 1st and 3rd Saturday (8a-5p)
Pay rate: $16.65 + $750 sign-on bonus! 
 
Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Customer-facing experience is an advantage.</li>
<li>Familiarity with exam environments or invigilation is beneficial.</li>
<li>Proficiency in Microsoft Office software is a plus.</li>
<li>Physical agility to stand and walk for 40% of your shift.</li>
<li>A commitment to maintaining exam security.</li>
</ul>
Diversity in Action: At PSI, we celebrate diverse perspectives that enrich our collective journey. We foster relationships that extend beyond the ordinary, support each other through collaboration, and address challenges with unwavering integrity and creative solutions. Our dedication to your growth is unwavering, offering continuous workshops and opportunities to enhance your skills.
Join PSI and become a vital part of a transformative mission. Embrace the significance of exam security, and empower individuals to rise to their fullest potential. Let's shape a brighter future together.
Apply now and embark on an exhilarating career adventure with PSI!

ETS is mission driven and action oriented
<ul>
<li>We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.</li>
<li>We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!</li>
<li>As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!</li>
</ul>
 ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

Test Center Administrator

<h3>Job Description</h3>
Job Description
About the Role
We are seeking a strategic and visionary SAP S/4HANA Program Director to lead our enterprise-wide digital transformation. In this critical leadership role, you’ll define and execute the roadmap for SAP S/4HANA Public Cloud, driving modernization across Manufacturing, Supply Chain, Finance, Procurement, and Warehousing.
What You’ll Do
<ul>
<li>Lead the end-to-end SAP S/4HANA Public Cloud transformation across multiple business units.</li>
<li>Define the ERP strategy, governance model, and delivery roadmap aligned with enterprise goals.</li>
<li>Drive process standardization and harmonization using SAP best practices.</li>
<li>Partner with leaders in Operations, Supply Chain, Finance, and Manufacturing to translate business needs into scalable SAP solutions.</li>
<li>Oversee System Integrator (SI) partnerships, budgets, and project milestones.</li>
<li>Champion change management, adoption, and user enablement through training and communication.</li>
<li>Establish KPIs and success metrics to measure system performance and business impact.</li>
<li>Stay ahead of SAP innovations to ensure Arrow’s ERP environment remains agile and future-ready.</li>
</ul>
What You Bring
<ul>
<li>Bachelor’s in Information Systems, Computer Science, Business, or Engineering (Master’s/MBA preferred).</li>
<li>10+ years of SAP delivery experience, including 5+ in leadership roles.</li>
<li>Proven success leading SAP S/4HANA Cloud or large-scale ERP transformations in manufacturing or supply chain environments.</li>
<li>Deep expertise in Manufacturing, Procurement, Supply Chain, and Warehouse Management modules.</li>
<li>Strong understanding of SAP integrations, data migration, and cloud architecture.</li>
<li>Exceptional communication, stakeholder management, and leadership skills.</li>
<li>SAP certifications (Activate, Cloud ALM, CoE) preferred.</li>
<li>Willingness to travel domestically up to 20%.</li>
</ul>
Benefits &amp; Compensation
We offer a comprehensive, competitive package designed to support your health, well-being, and financial security:
<ul>
<li>Competitive salary and annual bonus eligibility</li>
<li>Medical, dental, and vision coverage (EPO and HSA plan options)</li>
<li>Company-paid Life/AD&amp;D and Disability Insurance</li>
<li>401(k) Safe Harbor Retirement Plan with employer match</li>
<li>Paid Time Off including vacation, sick time, floating holidays, and 11 company-paid holidays</li>
<li>Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Voluntary benefits such as Critical Illness, Accident, and Supplemental Life Insurance (including Spouse &amp; Child coverage)</li>
</ul>
Salary Range: $140,000 – $185,000 (Bonus Eligible)
#LI-Hybrid
#L1-LM1
#AF

SAP S/4HANA Program Director

<h3>Job Description</h3>
Job Description
This role will help build a secure, scalable, and high-performance digital health platform. The incumbent will play a key role in designing and developing APIs, services, and infrastructure to power our member and client experiences. This is a hands-on role ideal for someone passionate about healthcare, privacy, and building elegant systems in a mission-driven environment.
 
Responsibilities:
<ul>
<li>Design and develop scalable, secure, and reliable server-side components and APIs.</li>
<li>Work closely with Product and Front End teams to define system architecture and data flow.</li>
<li>Implement microservices using TypesScript, Node.js, and NestJS, and manage deployments in AWS environments.</li>
<li>Ensure compliance with HIPAA, SOC 2, and HITRUST requirements through strong engineering practices.</li>
<li>Contribute to CI/CD pipelines and infrastructure automation using Docker, GitHub Actions, or similar tools.</li>
<li>Monitor, debug, and improve backend performance, reliability, and observability.</li>
<li>Write clean, maintainable code with appropriate documentation and unit/integration tests.</li>
<li>Collaborate cross-functionally in agile sprints using Jira, Confluence, and GitHub.</li>
</ul>
 
Education/Experience:
<ul>
<li>High School Diploma or GED required</li>
<li>Bachelor degree preferred or relevant experience in lieu of degree</li>
<li>10+ years of experience in backend software development, including SaaS or digital health platforms.</li>
<li>Expertise in TypeScript/Node.js, with strong understanding of RESTful APIs and GraphQL servers.</li>
<li>Proficiency with AWS services such as Lambda, API Gateway, S3, RDS, and ECS.</li>
<li>Experience working with relational and NoSQL databases (e.g., PostgreSQL, DynamoDB).</li>
<li>Strong knowledge of microservices, security best practices, and compliance frameworks (HIPAA, SOC 2, HITRUST).</li>
<li>Experience using Docker, GitHub, CI/CD pipelines, and infrastructure as code.</li>
<li>Comfort working in a fast-paced startup environment with iterative development cycles.</li>
<li>Desire to master a variety of AI tools to reduce coding time and enhance backend development or automation processes.</li>
</ul>

Sr. Back End Engineer

<h3>Job Description</h3>
Job Description
We are developing a next-generation SaaS platform built to transform how commercial trucking and logistics operations are managed. The system integrates fleet management, dispatching, telematics, compliance, route optimization, and analytics into one intelligent ecosystem.
This initial launch is the foundation for a broader supply chain innovation initiative — one that will expand to include warehouse management, inventory visibility, and full end-to-end logistics integrations.
We are seeking an experienced Project Manager to lead the platform’s rollout and continue to drive expansion into these interconnected areas.
Key Responsibilities
<ul>
<li>Program Leadership: Lead the end-to-end project lifecycle — from scoping and design through build, testing, and launch.</li>
<li>Scalable Roadmapping: Develop and manage a strategic roadmap that supports future warehousing, ERP, and supply chain integration modules.</li>
<li>Cross-Functional Coordination: Collaborate with engineering, UI/UX, operations, and compliance teams to align milestones and deliverables.</li>
<li>Agile Delivery: Manage sprint cycles, backlog prioritization, and team velocity tracking through Atlassian tools such as Jira.</li>
<li>Vendor &amp; Partner Integration: Oversee external partnerships, including API vendors, telematics providers, payment processors, and WMS/ERP systems.</li>
<li>Budget &amp; Resource Management: Track project budgets, vendor contracts, and allocation of technical and operational resources.</li>
<li>Risk &amp; Change Management: Identify and address project dependencies, risks, and scope changes with a proactive approach.</li>
<li>Stakeholder Communication: Deliver clear, regular updates to leadership, investors, and operational stakeholders on progress, KPIs, and upcoming deliverables.</li>
</ul>
Qualifications
<ul>
<li>5+ years of experience managing SaaS or enterprise technology projects, ideally in logistics, supply chain, or transportation sectors.</li>
<li>Deep understanding of cloud-based systems, API integrations, and data interoperability (AWS, Azure, REST APIs, ERP/WMS platforms).</li>
<li>Proven experience with Agile / Scrum methodologies and distributed technical teams.</li>
<li>Familiarity with fleet and compliance technologies (ELD, IFTA, DOT) and/or warehouse management systems (WMS).</li>
<li>Strong background in stakeholder management, vendor coordination, and cross-functional collaboration.</li>
<li>Excellent organizational, analytical, and communication skills.</li>
<li>PMP, PMI-ACP, or equivalent certification preferred but not required.</li>
</ul>
Future Growth &amp; Expansion
This role offers a path to program leadership over the platform’s next development phase — integrating warehousing, freight brokerage, and end-to-end supply chain visibility tools. The ideal candidate will be ready to scale beyond project management into a strategic operational leadership position as the business grows.
What We Offer
<ul>
<li>Opportunity to launch and scale a transformative logistics technology platform from inception.</li>
<li>Hands-on leadership in a project with real-world impact on supply chain efficiency and sustainability.</li>
<li>Competitive compensation with potential for long-term leadership opportunities.</li>
</ul>

Operations Project Manager -- Logistics & Supply Chain SaaS Platforms

<h3>Job Description</h3>
Job Description
NO H1S OR 3RD PARTIES.
THIS ROLE WILL BE ONSITE IN MANHATTAN WITH 20-30% TRAVEL.
 
Fast-Paced MSP client is seeking a dedicated SonicWALL &amp; Palo Alto Network Engineer. This person needs to be a team player with exceptional communication skills. Maintaining the confidentiality of the client's information is of utmost importance.
Education and Experience:
B.Sc. in Information Technology or higher preferred
Vendor-specific certifications pertaining to networking.
Hands-on experience working with SonicWALL and Palo Alto equipment.
Hands-on experience deploying/supporting SonicWALL and Palo Alto firewalls
Possess hands-on experience designing, implementing, and troubleshooting wired / wireless clients
Possess hands-on field experience with physically deploying / troubleshooting network hardware.
Experience using packet sniffers, tone generators, copper / fiber cable testers, packet generators, etc.
Network Engineering Experience that would be beneficial:
Experience working with Cisco ACI.
Excellent understanding of all routing protocols
Excellent understanding of switching and layer 2 protocols
Experience deploying and managing remote access VPNs.
Good understanding of Microsoft Active directory
Experience working with VMWare NSX
Experience working on Microsoft Azure Virtual networks.
Experience working with NetScout nGenius / Cisco Tetration / VMWare vRNI
Experience working with network monitoring systems OpManager / Solarwinds / ScienceLogic.
Skills:
Strong analytical and troubleshooting skills.
Good organizational skills.
Strong written/verbal communication skillset.
Strong interpersonal and teamwork skills.
Able to work independently with minimal supervision.
Solid experience supporting the entire engineering lifecycle, translating business requirements to technical requirements, designing, testing, deploying, and troubleshooting optical transport solutions.
Ability to quickly diagnose the problem areas and come up with solutions and/or workarounds.
Ability to understand the requirements and analyze the technical feasibility and design against the requirements.
#PRITechJobs

SonicWALL/Palo Alto Network Engineer

<h3>Job Description</h3>
Job Description
Job Title: System Application Engineer 
Job Description:
Hanwha Vision America seeks a highly experienced System Application Engineer to join our support team. In this position, you’ll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments. You’ll also ensure proper testing, documentation, and deployment of workarounds and fixes, in addition to training the support team on how to resolve related incidents in the future.
Key Responsibilities:
<ul>
<li>Technical
<ul>
<li>Reproduce, document, and report product issues escalated from technical support or Field Applications Team to Product Managers
<ul>
<li>Writing Sample required</li>
</ul>
</li>
<li>Test, document, and deploy workarounds for fixes in development</li>
<li>Update and manage the issue log</li>
<li>Own complex support cases for business-critical customers</li>
</ul>
</li>
<li>Training
<ul>
<li>Serve as Subject Matter Expert regarding the Hanwha Vision product line,</li>
<li>Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration</li>
</ul>
</li>
</ul>
Requirements:
<ul>
<li>Previous Experience in customer/end-user-facing roles</li>
<li>Korean Language required</li>
<li>Ability to travel on short notice. Travel (15-25%)</li>
<li>Excellent understanding and troubleshooting capabilities of intricate network-based security systems</li>
<li>Proven Aptitude in Root Cause Analysis</li>
<li>Excellent ability to communicate complex ideas both verbally and in writing</li>
<li>Certifications in
<ul>
<li>CCNA/CCNE/Network +</li>
<li>Linux +</li>
<li>ASW or other Cloud Certification</li>
</ul>
</li>
<li>In-depth knowledge of Incident and Problem management</li>
<li>Self-motivated and proven time management capabilities</li>
<li>3-5 years’ experience supporting IP-based security systems or a related industry preferred</li>
</ul>

System Application Engineer

<h3>Job Description</h3>
Job Description
Propelis, is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.
5Flow integrates the technology products and services of SGK and SGS &amp; Co—including Wave, Mediabox, Dragonfly, Photon, and Ai Lab—into a unified, cloud-smart platform for FMCGs, pharma, retailers, and printers. Powered by a global team of experts in both technology and the intricacies of the packaging and content production workflows, 5Flow reduces the complexities of brand management, enabling clients to move faster, adapt more quickly, and stay ahead of change.
5Flow are currently seeking an Application Support Technician to join their team based in Vacoas-Phoenix, Mauritius. This is a hybrid working role with shift-based hours that include night-shifts to ensure support is readily available for our client and user base.
In this role, you will provide support for MediaBox, our web-based artwork management platform, deployed within some of the world's most well recognised, global FMCG brands. You will be the first point of contact for our end-user base, therefore it is vital that you possess a string customer and service focus, coupled with a level of technical knowhow, or interest in SaaS solutions.
This role represent as ideal opportunity for a technically minded, service focused individual to take their first step into a career within software solutions. You will be exposed to a highly sophisticated, enterprise-level platform, along with global household name clients. In addition to this, you will have opportunity to work internally with Project Managers, Business Analysts and Developers as part of a wider SaaS delivery team.
In this role you will:
<ul>
<li>Provide 1st Line of support to end users for Mediabox</li>
<li>Be responsible for assessing issues logged in the ServiceNow (SN) ticketing tool; categorize the issues correctly and acknowledge them.</li>
<li>Implement a resolution for the issues, if possible, based on knowledge, processes, and basic verification, or escalating to the next level team while adhering to set SLAs. (Basic Verification includes small investigations on Set-Up of the Mediabox).</li>
<li>Conduct calls if needed with users (critical or aged cases) from Customers/external for live support and better understanding of the situation.</li>
<li>Be responsible for resolving incidents logged on to the helpdesk for the SGSCO software engineering team, ensuring that incidents that are logged are dealt with in a timely manner.</li>
<li>Implement new processes and creation of knowledge articles (Level 1).</li>
<li>Assist Technical Project Managers with tasks relating to Mediabox.</li>
<li>information.</li>
<li>Follow up on Devops tickets and action where required.</li>
</ul>
You will have:
<ul>
<li>Excellent communication skills (English and French)</li>
<li>Experience gained within a service-focused role - ideally within technical support</li>
<li>Have ambitions to develop your career within Software, Business Analytics, or Technical Project Management</li>
<li>Be willing to work to a shift pattern, including night shifts</li>
</ul>

7,130 Technology Jobs in New York, NY, USA