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city

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<h3>Job Description</h3>
Job Description
Primary responsibility for this role is to oversee the IT infrastructure, system engineering team and cyber security compliance to ensure the Technology operations align with the organizations and business objectives and goals. This individual’s principal goals are to develop and manage systems portfolio for each department and to attain all IT service level agreements for the user community within the organization. 
Successful candidate will plan, coordinate, direct, and design operational activities of the Technology department with a focus on network infrastructure, virtualized platforms (VMware), Windows and Linux servers, cloud computing, business applications, and cyber security protection as well as provide direction and support for IT solutions that enhance mission-critical business operations. As a member of the leadership team, executive will report to the CTO and work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. 
Experience within the sports, event or entertainment industry and working with event technology is highly desirable. 
Requirements
Strategy &amp; Planning
<ul>
<li>Develop and implement strategic initiatives for acquiring and utilizing effective and economical technologies that align with business and technological goals.</li>
<li>Oversee the operational and strategic planning within the IT department, including the assessment of business needs, project management, organization, execution, negotiations, and resource allocation to ensure alignment with both short- and long-term targets of the Technology group.</li>
<li>Establish and uphold data protection and compliance policies while maintaining the Enterprise Business Continuity Planning (BCP) framework.</li>
</ul>
Operational Management
<ul>
<li>As needed, redesign systems to ensure alignment with business processes and the organization's strategic objectives.</li>
<li>This role is hands-on, requiring the candidate to actively engage in the daily operations and management of the systems they supervise.</li>
<li>Track and communicate project milestones, service level agreements, and resource allocations to the head of the IT department and key business stakeholders.</li>
<li>Formulate and evaluate operational and capital budgets to ensure adherence to the IT goals, guidelines, and overarching organizational objectives.</li>
<li>Assess the performance of IT systems to identify operating costs, productivity rates, and necessary upgrades.</li>
<li>Benchmark, analyze, report on, and provide recommendations for enhancing the IT infrastructure and systems.</li>
<li>Develop and maintain the Business Continuity Plan (BCP) and Incident Response (IR) plan, as well as related data protection and recovery procedures for on-premises data centers and cloud systems.</li>
<li>Authorize and supervise the installation, monitoring, maintenance, development, and support of all hardware and software based on departmental requirements.</li>
<li>Oversee technology provisioning and technical support services for all IT clientele, including fans, end-users, tenants, and partners.</li>
<li>Create and enforce all IT policies and procedures, encompassing architecture, security, disaster recovery, standards, and service delivery.</li>
<li>Manage relationships with vendors, consultants, contract employees, and service agreements.</li>
<li>Direct IT staffing efforts, which include recruitment, supervision, scheduling, training, performance evaluation, and disciplinary actions.</li>
<li>Establish and sustain regular written and face-to-face communication with the organization’s executives, department heads, and end users regarding relevant IT activities.</li>
</ul>
Formal Education &amp; Certification
<ul>
<li>A university degree in computer science, information systems, or a related field, along with relevant work experience.</li>
<li>Certifications in areas such as Cybersecurity, Microsoft 365 Administration, Azure, and Network Engineering.</li>
<li>Strong practical knowledge of project management methodologies and principles.</li>
</ul>
Knowledge &amp; Experience
<ul>
<li>A minimum of 7 years of experience managing IT operations.</li>
<li>Demonstrated expertise in IT infrastructure strategic planning, project management, and policy formulation.</li>
<li>Extensive understanding, technical knowledge, and hands-on experience with network systems, Windows and Linux server operating systems, hardware, protocols, and standards, including MS Active Directory, MSSQL, MS365, Azure, AWS, Extreme Networks, firewalls, and routing protocols.</li>
<li>Familiarity with managing SIEM, MDR, and XDR solutions and associated vendors.</li>
<li>Experience in designing and developing systems from business requirements analysis through to ongoing management.</li>
<li>Proficient in facilitating server migration from on-premises to cloud environments.</li>
<li>Knowledgeable about business theory, processes, management practices, budgeting, and office operations.</li>
<li>Proven ability to leverage IT solutions to resolve business challenges.</li>
</ul>
Personal Attributes
<ul>
<li>Exceptional leadership capabilities.</li>
<li>Strong verbal and written communication skills, alongside effective interpersonal abilities.</li>
<li>Capacity to conduct comprehensive research into IT issues and solutions.</li>
<li>Adept at articulating concepts in business-friendly and user-centric terms.</li>
<li>Highly self-motivated, organized, and detail-oriented.</li>
<li>Proficient in prioritizing and executing tasks in a high-pressure setting.</li>
<li>Rich experience in working within a collaborative, team-oriented environment.</li>
</ul>

Senior Director of Infrastructure

<h3>Job Description</h3>
Job Description
 
Need a Mid-Level IT Support / Asset Management Engineer in NYC, NY
 
Need a stronger candidate with more experience with asset management in particular and ITSM ticketing tools.
 
Mid-Level IT Support / Asset Management Engineer, with practical experience in ServiceNow, hardware lifecycle management, and hands-on desktop support in enterprise environments.
Job Description
Client is seeking a highly skilled and dedicated individual to join our Asset Management team in London. In this role, you’ll support our onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You’ll play a key role in reducing issues linked to new technology rollouts and collaborate with BX Technology experts to improve workflows.
The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You’ll maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support—particularly for senior stakeholders—while working closely with vendors and internal teams.
Key Responsibilities:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting across EMEA.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install and configure computer systems and applications within the company.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide in-person support to end users, delivering high-touch, white glove service.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaise with Infrastructure and Application teams on escalated issues.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain accurate documentation of asset activities, incidents, and ticket resolutions.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and maintain Knowledgebase articles.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the operations of Blackstone’s EMEA satellite offices, including office openings, relocations, expansions, and closures.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with onboarding new hires and ensure their technology is provisioned and ready.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with third-party vendors and procurement teams to secure and manage hardware orders.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with internal teams to ensure best practices in asset lifecycle and IT support.
Qualifications:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience using ServiceNow, particularly the asset management module.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong knowledge of hardware asset management and lifecycle processes.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on troubleshooting experience with a variety of IT hardware and software platforms.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience managing inventory levels across multiple offices/regions (ideally EMEA).
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent problem-solving skills and technical troubleshooting ability.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong communication skills, both written and verbal, with a focus on high-end customer service.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comfortable engaging with stakeholders at all levels, including senior executives.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly organized with strong attention to detail and ability to follow and create structured processes.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work independently and collaboratively in a fast-paced, high-demand environment.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Self-starter with the drive to learn, grow, and add value to the team.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible and team-oriented, with the ability to meet deadlines and perform under pressure.
Engagement terms:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Location: New York, NY 10154
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hourly rate on 1099: $30-35/hr.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Duration: 12 months.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2 stage interview – MS Teams/Video followed by onsite interview.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must pass standard background investigation &amp; drug screening.
Are you a Mid-Level IT Support / Asset Management Engineer that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!
If you are interested in becoming part of our winning team, please APPLY NOW!
Thanks &amp; Regards,
M V Srikanth
Patriot Global Services

Software Asset Management Specialist

<h3>Job Description</h3>
Job DescriptionSenior Infrastructure Engineer - High-Performance Blockchain Services
Location: New York City (Office)
Compensation: $200K - $300K
Join the Infrastructure &amp; Platform team at a high-growth crypto derivatives exchange that is rapidly capturing market share in a multi-billion dollar annual sector. Our current focus is on building a multi-asset margin feature that leverages blockchain technology to allow users to post variable forms of collateral, which is essential as multi-asset margin comprises over 86% of crypto accounts.
You will play a pivotal role in designing, architecting, and deploying highly reliable, scalable blockchain services with lightning-fast performance. You will lead the development of mission-critical core infrastructure that powers our products, enabling us to bring financial venues directly to the user.
The Senior Infrastructure Engineer will be responsible for building the core components of a high-throughput, low-latency distributed system, focusing heavily on performance and cryptographic integrity.
<ul>
<li>Core Systems Development: Develop foundational components including storage layers, execution engines, transaction pools, gossip protocols, and state-machine replication mechanisms to deliver high-throughput, low-latency performance.</li>
<li>Consensus Engineering: Implement, harden, and extend consensus algorithms (e.g., PBFT, HotStuff, Tendermint) to guarantee safety, liveness, and high performance under real-world network conditions.</li>
<li>Performance Optimization: Deeply profile CPU, memory, I/O, and network stacks, identify system bottlenecks, and push performance limits across the platform.</li>
<li>Cryptography Integration: Integrate diverse cryptographic primitives, including hash functions, Merkle proofs, digital signatures, encryption schemes, key-exchange protocols, and zero-knowledge proof systems.</li>
<li>Networking &amp; Transport: Design and implement reliable networking components for peer discovery, NAT traversal, connection pooling, load balancing, congestion control, encrypted networking (TLS), and multiplexed transports (e.g., TCP, UDP, QUIC).</li>
</ul>
Requirements
<ul>
<li>Experience: 2+ years of professional experience building blockchain-based distributed systems and consensus engines.</li>
<li>Low-Level Languages: Expert proficiency in C++, Rust, Zig, or other low-level languages.</li>
<li>Consensus Deep Dive: Deep understanding of consensus protocols (e.g., PBFT, HotStuff, Tendermint) and distributed systems theory.</li>
<li>Cryptography Fundamentals: Strong knowledge of cryptography fundamentals, including hashing, Merkle trees, multisignatures, and elliptic-curve cryptography.</li>
<li>Networking: Solid networking experience, covering TCP/UDP, QUIC, peer discovery, and NAT traversal.</li>
<li>Database Experience: Hands-on experience with key-value store databases (e.g., RocksDB, MDBX) for efficient state storage and high-throughput access.</li>
<li>Legal: Authorized to work in the United States.</li>
</ul>
Benefits
We offer a highly competitive compensation package commensurate with the specialized nature of this role:
<ul>
<li>Salary: $200,000 - $300,000 annual base salary.</li>
<li>Equity: Generous company equity package.</li>
<li>Health: Comprehensive medical, dental, and vision insurance with Health Savings Account (HSA) options.</li>
<li>Time Off: Paid vacation and holidays.</li>
<li>Retirement: Retirement plan (e.g., 401(k)) with employer matching contributions.</li>
</ul>
Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.
Commitment to Equality and Accessibility:
At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing <a href="mailto:human-resources@mlabs.city" target="_blank">human-resources@mlabs.city</a>.
MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting <a href="mailto:legal@mlabs.city" target="_blank">legal@mlabs.city</a>.

Blockchain Engineer

<h3>Job Description</h3>
Job Description
Job Summary
As a IT Support Technician at Aculabs, you will play a key role in providing day-to-day technical support for computer systems, peripherals, and basic network connectivity within a laboratory and office environment. This is an entry-level, hands-on support role focused on user assistance, equipment setup, troubleshooting, and routine maintenance.&nbsp;
About the Company
Aculabs, an industry leader servicing long-term care homes across the Mid-Atlantic, is currently seeking an entry-level IT Support Technician. Family-owned and operated since 1972, Aculabs takes pride in delivering high-quality diagnostic services with a commitment to excellence. Ideal candidates are self-motivated professionals eager to learn and grow alongside an experienced team.
Benefits
<ul>
<li>Competitive pay</li>
<li>Paid Time Off&nbsp;</li>
<li>Opportunity for growth and advancement</li>
<li>Health insurance and retirement benefits</li>
</ul>
Responsibilities
<ul>
<li>Responds to employee requests for assistance</li>
<li>Troubleshoot hardware, software, and basic connectivity issues and provide timely resolutions</li>
<li>Assist with user account setup, password resets, and access issues</li>
<li>Assist with routine system checks and maintenance tasks</li>
<li>Install and maintain approved software applications and updates</li>
<li>Support the configuration and validation of data bridges between the CRM and the Laboratory Information System (LIS)</li>
<li>Work alongside the CRM Administrator to assist with new client setup within the CRM system</li>
<li>Support laboratory operations by ensuring IT systems and equipment remain functional and reliable</li>
<li>Assist with employee onboarding and offboarding from a technical support and systems-access perspective</li>
<li>Follow established IT policies, procedures, and security standards</li>
</ul>
Requirements/ Education (Any one of the following will be taken into account)
<ul>
<li>Entry-level position;&nbsp;prior IT experience preferred but not required</li>
<li>0–2 years of relevant experience or technical training is a plus</li>
<li>Ability to work independently</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Clear, professional communication skills</li>
<li>Organized, dependable, and able to manage multiple tasks</li>
<li>Working knowledge of:
<ul>
<li>Windows operating systems</li>
<li>Microsoft Office (Word, Excel, PowerPoint)</li>
<li>Google Workspace (Gmail, Docs, Sheets, Drive)</li>
</ul>
</li>
<li>Ability to learn CRM and LIS platforms used in a clinical laboratory setting</li>
<li>Self-motivated with a willingness to learn and grow</li>
</ul>
Aculabs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

IT Support Technician

<h3>Job Description</h3>
Job Description
Position: Systems Administrator &amp; Support Specialist (National Law Firm)
Location: Garden City, NY
Comp Package: Salary up to 100k, Full Benefits, Bonus Eligibility, Tuition Reimbursement, 401K+, etc.
 
Summary for Systems Administrator &amp; Support Specialist:
A nationally recognized U.S.-based law firm is seeking a Systems Administrator to support and secure the firm’s technology environment. This role combines hands-on systems administration with front-line helpdesk support for attorneys, paralegals, and staff in a fast-paced, deadline-driven legal setting. The ideal candidate will ensure system reliability, security, and responsiveness while delivering high-level, client-focused technical support. This is an excellent opportunity to join a collaborative firm that values growth, initiative, and long-term career development.
 
 
Responsibilities for Systems Administrator &amp; Support Specialist:
<ul>
<li>Administer and support core law firm systems, including document management, time and billing, and related legal applications</li>
<li>Maintain and troubleshoot Windows servers, user workstations, printers, and network devices to ensure continuous availability</li>
<li>Provide Tier 1–2 helpdesk support to attorneys and staff via in-person, phone, and remote channels</li>
<li>Manage user accounts, security groups, and permissions within Active Directory and Microsoft 365</li>
<li>Assist with onboarding and offboarding of legal staff, including hardware setup, account provisioning, access controls, and user training</li>
<li>Deploy software updates, patches, and system enhancements in coordination with firm leadership</li>
<li>Maintain IT documentation, asset inventories, and license tracking while supporting disaster recovery initiatives</li>
</ul>
 
Requirements for Systems Administrator &amp; Support Specialist:
<ul>
<li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent hands-on experience</li>
<li>2–4 years of experience in systems administration and/or IT helpdesk support, preferably within a law firm or professional services environment</li>
<li>Strong knowledge of Windows Server, Microsoft 365, Active Directory, and core networking concepts including DNS, DHCP, VPNs, and firewalls</li>
<li>Proven ability to deliver high-quality technical support to demanding users in a deadline-driven environment</li>
<li>Excellent communication, customer service, and technical documentation skills</li>
<li>Ability to manage multiple priorities independently while maintaining attention to detail</li>
</ul>

Systems Administrator & Support Specialist (National Law Firm)

<h3>Job Description</h3>
Job DescriptionApply now: Epic Analyst, Hybrid Opportunity, Located in NYC. The start date is ASAP for this Full-Time position. Title: Epic Analyst Location: Hybrid (NYC - 2 days/wk on-site) Duration: FTE Rate: $110k-130k Start Date: ASAP Summary:
<ul>
<li>The organization has an opportunity for an experienced Epic analyst to collaborate on all aspects of the implementation of the Epic Enterprise Sy stem's Professional Billing module. As a key member of the Information Technology Department, the Epic Analyst will attain/maintain specialized knowledge of our enterprise Electronic Medical Record (EMR) software and serve as a vital liaison between the IT Department, departments, physician's offices, and Epic representatives.</li>
<li>**This position requires the flexibility to work an expanded work schedule, including early mornings, nights, and weekends during major implementation and support efforts**</li>
</ul>
 Responsibilities:
<ul>
<li>Configure the organization's electronic medical record and additional applications.</li>
<li>Maintain Resolute Professional Billing module to configure trigger/modify charges, benefit engine, and work with external collection agencies. Build, test, and present to end-users and change control, and migrate build to production.</li>
<li>Support all end users on Epic EMR system, integrate Revenue Cycle processes such as maintaining claim scrubber and payment processor.</li>
<li>Responsible for system implementations, current system upgrades, and industry standards (transition from X12 4010 to 5010 format, ICD 9 to 10 upgrade, and implement new user workflows).</li>
<li>Support other IT department initiatives and projects. Use advanced knowledge of assigned Epic System software to collaborate on all aspects of the Epic Systems and PB modules, as well as the complimentary software mentioned above.</li>
<li>Use advanced knowledge of enterprise Electronic Medical Record (EMR) software and serve as a vital liaison between the IT Department, Professional Billing Office, Finance, billing vendors, and collection agencies.</li>
<li>Conduct regular day-to-day communication, reviewing the software, demonstrating a deeper understanding of business operations, and working with Epic, other software vendors, Operational Representatives/Subject Matter Experts, and end-users to tailor the systems to fit the organization's needs while maintaining data integrity.</li>
<li>Perform in-depth analysis of workflows, data collection, report details, and other technical issues, and develop and document the internal procedures that will be used in conjunction with Epic and other applications.</li>
<li>Remain current on Epic technologies and obtain and maintain Epic certifications as warranted.</li>
<li>Provide on-site support during go-live and system upgrade scenarios.</li>
<li>Experience and ability to work in a ticket system effectively and efficiently.</li>
<li>Provide on-call support on a rotating basis</li>
<li>Identifies opportunities to improve existing processes and gives meaningful feedback to help the customer or team to improve.</li>
<li>Reviews and assesses the impact of changes and enhancements with each new Epic release and makes recommendations for best course of action.</li>
</ul>
 Requirements:
<ul>
<li>Bachelor's Degree.</li>
<li>Certified in Epic Professional Billing.</li>
<li>Must have experience with charge router, workqueue configuration, collection agency workflows, statement processing, facility structure.</li>
<li>Strong interpersonal relationship skills</li>
<li>Demonstrated ability in adherence to process standards around documentation and workflow design.</li>
<li>Project management skills including, but not limited to the ability to lead meetings, prioritize, resolve conflicts, maintain issues list, and manage project plans.</li>
<li>Driven to expand on current healthcare IT knowledge and expertise.</li>
<li>Self-motivated, detail-oriented and pragmatic; a great team player who is analytical and solution-focused.</li>
<li>Excellent oral and written communication skills; ability to forge and maintain strong professional relationships.</li>
<li>Proficiency with Microsoft Office including, but not limited to Word, Project, Excel, Visio and PowerPoint.</li>
<li>Successful candidates will be required to obtain/maintain Epic Certification(s) essential to their job responsibilities.</li>
<li>Flexibility to work an expanded work schedule, including early mornings, nights and possibly weekends during major implementation and support efforts.</li>
</ul>
 Nice to Haves:
<ul>
<li>3 years working in a physician and revenue cycle environment.</li>
<li>Prior experience implementing, teaching, and supporting users with new applications and/or Epic in an ambulatory or hospital environment is preferred.</li>
<li>Cross-application integration experience is highly desired.</li>
<li>Assessment and change management/transformation experience preferred.</li>
</ul>

Epic Analyst

<h3>Job Description</h3>
Job Description
Role Summary:
The Project Manager will oversee all operational and contractual aspects of the IT Service Desk, ensuring the delivery of high-quality, efficient, and compliant technical support services to the client. This role is responsible for the overall success of the contract, managing personnel, budget, service level agreements (SLAs), and the continuous improvement of the support delivery model.
Key Responsibilities:
<ul>
<li>Service Delivery &amp; Project Management: Plan, direct, design, supervise, and monitor the performance of multiple service desk projects and initiatives (e.g., ticket system migration, knowledge base overhaul, new tool implementation) effectively.</li>
<li>Team Leadership &amp; Mentoring: Provide administrative and technical direction to helpdesk personnel, including assigning shifts, overseeing ticket queue management, coaching on customer service standards, and ensuring all deliverables (e.g., first-call resolution rates, average handle time) are met.</li>
<li>Financial &amp; Budget Management: Manage the contract and projects while strictly adhering to budget constraints, monitoring labor utilization, and optimizing resource allocation.</li>
<li>Quality Assurance &amp; SLA Compliance: Establish and enforce performance standards and Service Level Agreements (SLAs). Monitor key performance indicators (KPIs) like customer satisfaction (CSAT), first-call resolution (FCR), and Mean Time to Resolution (MTTR) to ensure high-quality service and customer satisfaction standards are consistently met or exceeded.</li>
<li>Client Communication &amp; Expectation Setting: Act as the primary liaison, collaborating with government personnel, client stakeholders, and other support contractors. Negotiate operational standards, communicate performance metrics, and establish clear expectations for service delivery and incident reporting.</li>
<li>Operational Problem-Solving: Proactively address and resolve systemic challenges (e.g., recurring technical issues, staffing shortages, process bottlenecks) that arise to ensure the continuous success and high availability of the helpdesk service.</li>
<li>Team Collaboration: Work effectively with Systems Analysts, Network Engineers, and user support personnel to facilitate incident escalation, root cause analysis, and problem management.</li>
</ul>
Technical Knowledge Focus:
<ul>
<li>Possess familiarity with IT Service Management (ITSM) principles (e.g., ITIL), ticketing systems (e.g., ServiceNow, Remedy), remote support tools, and helpdesk processes.</li>
<li>Good understanding of Tier 1 and Tier 2 support delivery models, including escalation paths and knowledge management implementation.</li>
</ul>
General Requirements (Ethical/Conduct):
<ul>
<li>Personnel are expected to uphold integrity, responsibility, and professionalism during work.</li>
<li>Support the implementation of, and encourage compliance with, appropriate standards and procedures for the effective governance and management of information systems and technology, including audit, control, security, and risk management.</li>
<li>Perform their duties with objectivity, due diligence, and professional care, in accordance with professional standards.</li>
<li>Maintain the privacy and confidentiality of information obtained during their activities, unless disclosure is required by law. Such information shall not be used for personal benefit or released to inappropriate parties.</li>
<li>Maintain competency in their respective fields and agree to undertake only those activities they can reasonably expect to complete with the necessary skills, knowledge, and competence.</li>
<li>Inform appropriate parties of the results of work performed, including the disclosure of all significant facts known to them that, if not disclosed, may distort the reporting of the results.</li>
</ul>
Qualifications:
<ul>
<li>Experience: 7-10 years of relevant program or contract management experience, preferably in an IT Service Management or Helpdesk environment.</li>
<li>Education: Bachelor’s degree in Information Technology, Business Management, or a related field, or equivalent experience.</li>
<li>Skills: Strong verbal and written communication skills, with proven ability to present performance data to executive-level client staff.</li>
<li>Attributes: Highly detail and task-oriented, with strong organizational skills.</li>
</ul>
 
Clearance: Must be able to obtain and maintain the necessary security clearance level
EQUAL EMPLOYMENT OPPORTUNITY
ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status.
E-Verify:
ResolveSoft, Inc. participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Company DescriptionOur mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services. 
<h3>Company Description</h3>
Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.

IT Project Manager

<h3>Job Description</h3>
Job Description
SENIOR DATA SCIENTIST AGENTIC AI
 
My name is Bill Stevens, and I have a new three month plus contract to hire Senior Data Scientist, Agentic AI opportunity available for a major firm with offices located in Midtown, Manhattan on the West Side and Holmdel, New Jersey that could be of interest to you, please review my specification below. The work week schedule will be hybrid, three days a week in either of the firms’ offices and two days remote. The onsite work site will be determined by the candidate.
 
The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals.
 
The firms Data &amp; AI team spearheads a culture of intelligence and automation across the enterprise, creating business value from advanced data and AI solutions. Their team includes data scientists, engineers, analysts, and product leaders working together to deliver AI-driven products that power growth, improve risk management, and elevate customer experience.
 
The firm created the Data Science Lab (DSL) to reimagine emerging technologies, evolving consumer needs, and rapid advances in AI. The DSL expedites transition to data-driven decision making and fosters innovation by rapidly testing, scaling, and operationalizing state-of-the-art AI. They are seeking a Senior Data Scientist, Agentic AI who is an experienced individual contributor with deep expertise in AI/ML and a track record of turning advanced research into practical, impactful enterprise solutions. This role focuses on building, deploying, and scaling agentic AI systems, large language models, and intelligent automation solutions that reshape how the firm operates, serves customers, and drives growth. You’ll collaborate directly with senior executives on high-visibility projects to bring next-generation AI to life across the firm’s products and services.
 
Key Responsibilities:
Design and deploy Agentic AI solutions to automate complex business workflows, enhance decision-making, and improve customer and employee experiences.
Operationalize cutting-edge LLMs and generative AI to process and understand unstructured data such as contracts, claims, medical records, and customer interactions.
Build autonomous agents and multi-step reasoning systems that integrate with the firm’s core platforms to deliver measurable business impact.
Partner with data engineers and AIOps teams to ensure AI models are production-ready, scalable, and robust, from prototype to enterprise deployment.
Translate research in agentic AI, reinforcement learning, and reasoning into practical solutions that support underwriting, claims automation, customer servicing, and risk assessment.
Collaborate with product owners, engineers, and business leaders to define use cases, design solutions, and measure ROI.
Contribute to the Data Science Lab by establishing repeatable frameworks for developing, testing, and deploying agentic AI solutions.
Mentor junior data scientists and contribute to the standardization of AI/ML practices, tools, and frameworks across the firm.
 
Qualifications for this role:
Passionate about pushing the frontier of AI while applying it to solve real-world business problems.
Excited by the potential of agentic AI, autonomous systems, and LLM-based solutions to transform industries.
A hands-on builder who thrives on seeing AI solutions move from proof-of-concept to real-world deployment.
Comfortable working in multi-disciplinary teams and engaging with senior business leaders to align AI solutions with enterprise goals.
PhD with 2+ years of experience OR have a Master's degree with 4+ years of experience in Statistics, Computer Science, Engineering, Applied mathematics or related field
3+ years of hands-on AI modeling/development experience
Strong theoretical foundations in probability &amp; statistics
Strong programming skills in Python including PyTorch, Tensorflow, LangGraph
Solid background in machine learning algorithms, optimization, and statistical modeling
Excellent communication skills and ability to work and collaborating cross-functionally with Product, Engineering, and other disciplines at both the leadership and hands-on level
Excellent analytical and problem-solving abilities with superb attention to detail
Proven leadership in providing technical leadership and mentoring to data scientists and strong management skills with ability to monitor/track performance for enterprise success
 
This position pays $150.00 per hour on a w-2 hourly basis or $175.00 per hour on a Corp basis. The Corp rate is for independent contractors only and not third-party firms. No Visa entanglements and no H1-B holding companies.
 
The interview process will include an initial phone or virtual interview screening.
 
Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.

SENIOR DATA SCIENTIST AGENTIC AI

<h3>Job Description</h3>
Job Description
Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Desktop Support Technician - Onsite

<h3>Job Description</h3>
Job Description
NetSuite Consultant with Dell Boomi Experience
My name is Bill Stevens, and I have a new two-month-plus NetSuite Consultant with Dell Boomi experience opportunity available for a major firm in Edison, New Jersey that could be of interest to you. Please review the specifications below. The work schedule will be hybrid, one day a week in the office and the rest remote.
The ideal candidate should also possess a green card or be a U.S. citizen. No visa entanglements and no H1-B holding company submittals.
This position pays $65.00 per hour on a W-2 basis.
NetSuite Responsibilities:
Serve as the primary NetSuite functional and technical consultant for ongoing enhancements, system configuration, and optimization.
Lead NetSuite customization efforts including workflows, saved searches, Suite Script (basic familiarity), forms, fields, and role/permission management.
Analyze and refine existing NetSuite processes to improve efficiency across Finance, Operations, and Sales teams.
Troubleshoot and resolve NetSuite issues, working closely with business stakeholders to translate requirements into effective system solutions.
Support data migration, data validation, and data cleanup activities as needed.
Provide best-practice recommendations for NetSuite architecture, module usage, and scaling for future business needs.
Boomi Responsibilities:
Design, build, and maintain Dell Boomi integrations, ensuring robust and reliable data flows between NetSuite, Salesforce, and other internal systems.
Develop and enhance Boomi processes, including complex mapping, transformation logic, error handling, and retry mechanisms.
Work closely with business and technical teams to ensure Boomi integrations accurately reflect business workflows and data governance requirements.
Monitor and troubleshoot integration failures or performance issues, performing root-cause analysis and implementing long-term fixes.
Document integration designs, mappings, and deployment procedures following established best practices.
Optimize existing Boomi processes for scalability, maintainability, and performance improvements.
The ideal Boomi candidate should be capable of making Boomi “talk to” the business translating process requirements into integration logic and to perform high-quality mapping and connect NetSuite to Salesforce seamlessly.
The interview process will include an initial phone or virtual screening interview.
Please let me know your interest in this position, your availability to interview and start, along with a copy of your recent resume.

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