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<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Competitive salary</li>
</ul>
 Summary: We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment. Responsibilities: 
<ul>
<li>Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.</li>
<li>Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.</li>
<li>System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards.</li>
<li>Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.</li>
<li>Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.</li>
<li>Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.</li>
<li>Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.</li>
<li>Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.</li>
<li>Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.</li>
</ul>
Knowledge, Skills, &amp; Qualifications: 
<ul>
<li>Experience &amp; Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.</li>
<li>Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).</li>
<li>Networking &amp; Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.</li>
<li>RMM &amp; Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.</li>
<li>Documentation &amp; Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.</li>
<li>Problem-Solving &amp; Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.</li>
<li>Communication &amp; Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.</li>
<li>Adaptability &amp; Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.</li>
</ul>
Work Environment This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. 
<ul>
<li>Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.</li>
<li>Collaborative and supportive team culture.</li>
</ul>
 Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

MSP Level 3 Technician

<h3>Job Description</h3>
Senior Project Manager – Commercial Interior Fit-Outs
&amp;#x1F4CD; New York, NY | Full-Time | On-Site
 
About the Company
 
My client is a New York–based General Contractor specializing in high-end commercial interior fit-outs and renovation projects across Manhattan and the greater NYC area. Their work includes office, hospitality, retail, amenity spaces, and complex occupied-building modernizations. They are known for exceptional craftsmanship, service, and delivering projects to the highest standard.
 
Role Overview
 
My client is seeking an experienced Senior Project Manager to lead the full lifecycle of premium commercial interior projects. The successful candidate will oversee planning, execution, and close-out, partnering closely with clients, consultants, field teams, and subcontractors to drive schedule, budget, quality, and safety.
 
Key Responsibilities
 
<ul>
<li>Lead full project lifecycle: budgeting, scheduling, procurement, subcontractor buyout, RFI/CO management, and close-out</li>
<li>Manage day-to-day project operations alongside Superintendents and field teams</li>
<li>Build and maintain strong relationships with clients, architects, engineers, and ownership groups</li>
<li>Oversee financial performance, cost tracking, change management, and forecasting</li>
<li>Drive quality control and project documentation through Procore (or equivalent)</li>
<li>Ensure compliance with safety programs, policies, and procedures</li>
<li>Conduct regular site walks, progress meetings, and reporting</li>
<li>Mentor and support junior project staff</li>
</ul>
 
Qualifications
 
<ul>
<li>7–12+ years of construction project management experience, preferably in NYC</li>
<li>Demonstrated success delivering high-end commercial fit-outs / renovations, ideally in occupied buildings</li>
<li>Strong understanding of project financials, CPM schedules, buyout, subcontractor management &amp; RFI/CO workflows</li>
<li>Excellent communication, client-facing skills, and problem-solving ability</li>
<li>Proficiency with Procore, MS Project &amp; Microsoft Office</li>
<li>Bachelor’s degree in Construction Management, Engineering, Architecture, or related field preferred</li>
</ul>

Senior Project Manager

<h3>Job Description</h3>
We’re seeking a hands-on AI architect/engineer and leader to design, build, and deliver agentic AI systems for complex financial workflows. This role combines deep technical execution with strategic communication—you’ll code, prototype, and lead conversations with senior stakeholders.
What You’ll Do:
<ul>
<li>Architect and implement multi-agent orchestration for investment, risk, and compliance workflows.</li>
<li>Build LLM-powered pipelines with advanced RAG, tool routing, and orchestration graphs.</li>
<li>Develop Python-based microservices using LangChain, Hugging Face, PyTorch, FastAPI.</li>
<li>Integrate with financial data sources (Bloomberg, Refinitiv) and risk engines.</li>
<li>Implement trust, safety, and compliance guardrails for regulated environments.</li>
<li>Lead client workshops, executive briefings, and solution roadmaps—translate technical complexity into business clarity.</li>
</ul>
Must-Have:
<ul>
<li>Expert in Python frameworks, LLMOps/MLOps, and cloud-native deployment.</li>
<li>Strong knowledge of financial instruments, risk modeling, and regulatory controls.</li>
<li>Proven ability to ship complex AI systems end-to-end and communicate with leadership.</li>
</ul>

Senior Agentic AI Solutions Architect

<h3>Job Description</h3>
POSITION PURPOSE
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience. 
 
ESSENTIAL FUNCTIONS AND DUTIES
<ul>
<li>Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat </li>
<li>Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment </li>
<li>Evaluate business impact and determine the appropriate resolution or escalation path </li>
<li>Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues </li>
<li>Perform user account setup, password resets, access provisioning, and basic identity management </li>
<li>Escalate issues to Level 2/3 support teams with complete and accurate documentation </li>
<li>Maintain detailed ticket notes, resolutions, and knowledge base documentation </li>
<li>Monitor and manage ticket queues to ensure SLA response and resolution standards are met </li>
<li>Assist with employee onboarding and offboarding, including device setup and access provisioning </li>
<li>Support asset management activities, including inventory tagging, tracking, and audits </li>
<li>Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment </li>
<li>Deliver timely status updates and clear communication to end users throughout the support lifecycle </li>
</ul>
KNOWLEDGE, EXPERIENCE AND SKILLS
<ul>
<li>1–3 years of experience in IT support or help desk roles </li>
<li>Working knowledge of Windows and macOS environments </li>
<li>Experience with ticketing systems; Zoho Desk experience strongly preferred </li>
<li>Familiarity with Microsoft 365 and Google Workspace environments </li>
<li>Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP </li>
<li>Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred </li>
<li>Strong written and verbal communication skills with the ability to explain technical concepts clearly </li>
<li>Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment </li>
<li>Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus </li>
<li>Operating Systems: Windows, iOS, Android, macOS </li>
<li>Productivity Suite: Microsoft 365, Google Workspace </li>
<li>Ticketing System: Zoho Desk </li>
<li>Identity &amp; Access: Active Directory, Azure AD </li>
<li>Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist </li>
<li>Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment </li>
<li>Collaboration Tools: Teams, Zoom </li>
</ul>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
<ul>
<li>Ability to sit or stand for extended periods while providing technical support </li>
<li>Ability to lift, carry, and move IT equipment weighing up to 50 pounds </li>
<li>Dexterity to set up, configure, and troubleshoot hardware and peripherals </li>
<li>Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management </li>
<li>Capability to work in a fast-paced, on-site support environment </li>
</ul>
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. 
Cipriani is an equal opportunity employer.

Help Desk Technician

<h3>Job Description</h3>
Job Description| SCOPE OF SERVICES: Implement solutions for DNS, Email, remote access configuration, integration, performance monitoring, and security management. Test Next Generation firewall platforms, host operating systems, applications such as LDAP, SMTP. Support for application development and database administration. Provide support for Email, DNS, AND Remote access solutions. Deploy appropriate network security solutions. | MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered | At least 12 years of experience in enterprise data center environment to plan, design and install network &amp; security infrastructure systems for public safety. 3+ years working experience with IBM QRadar SEIM solution integration with Cascade, Firemon and Citrix &amp; other critical security service technologies CISSP or other industry Cyber Security Certification Experience migrating DNS to a new platform. Experience participating in the design and implementation of a DMZ and all associated requirements for monitoring external threats. Experience with security infrastructure and implementation of perimeter network security components such as Next Generation firewalls. | DESIRABLE SKILLS/EXPERIENCE: | 3+ years working experience with IBM QRadar SEIM solution integration with Cascade, Firemon and Citrix &amp; other critical security service technologies CISSP or other industry Cyber Security Certification Experience migrating DNS to a new platform.

Cyber Security Tools Implementation Engineer

<h3>Job Description</h3>
Job Description
Schivo Medical manufactures a diverse range of essential medical technology solutions. Working with us, you will be manufacturing or supporting the manufacture of a vast array of different products including robotic surgery instruments, neurosurgical tools, and cardiovascular closure devices that treat chronic disease in new ways so people can live better and longer. As an employee of Schivo Medical, you will tackle a wide array of problems, including some of the world’s greatest medical challenges. You will be part of a company committed to helping you build a fulfilling and a rewarding career.

Job Summary:
Continuous Improvement Engineers (CIE) provide support in areas of Continuous Improvement and facilitate individuals and teams by implementing change and improvements to processes throughout the organization. 
The CIE is responsible for training of other personnel on continuous improvement tools and assures the highest quality and least costly manufacturing processes are put in place when improvements are made.
Improvement activities include but not limited to participation in, and leading of cross functional teams through, the execution of continuous improvement projects on processes and methods while focusing on customer satisfaction, quality, safety, and productivity using lean six sigma methodology and tools.
Essential Duties and Responsibilities:
<ul>
<li>Act as a change agent in the organization by driving change and implementing continuous improvement processes, while utilizing and improving existing methodologies</li>
<li>Promote lean manufacturing practices by educating the organization in the use of lean principles</li>
<li>Utilize lean manufacturing tools (i.e. value stream mapping, Kaizen, 5S, Gemba walks, root cause problem solving) to identify and develop solutions that drive operational improvement</li>
<li>Actively participate in, and lead, cross functional teams through the execution of continuous improvement projects, of processes and methods, focused on customer satisfaction, quality, safety, and productivity using the Lean Six Sigma methodology and tools</li>
<li>Create and update work procedures, forms, and process flows based on projects</li>
<li>Track, monitor and report regularly on status of projects</li>
<li>Provide analytics to support the need for a change and the return on investment </li>
<li>Additional duties and responsibilities as assigned</li>
<li>Mentor Jr Manufacturing Engineers </li>
</ul>
Necessary Education, Skills, and Competencies (including licensing and certifications):
<ul>
<li>5 years experience as a Manufacturing Engineer </li>
<li>Bachelor’s degree (B. S.) in a related engineering discipline from an accredited, four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience. </li>
<li>Computer literacy with a working knowledge Microsoft Office (Excel and Word), and SAP experience preferred. </li>
<li>Green belt certification </li>
</ul>
 
****Must be eligible to work in the United States**** 
Benefits:
Schivo Medical is an Equal Opportunity Employer. All qualified applicants will receive employment consideration without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, disability, or protected veteran status.
Benefits:
<ul>
<li>401(k)</li>
<li>401(match)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>EAP Program</li>
<li>Life Insurance</li>
<li>Employee referral program </li>
<li>Other incentives </li>
</ul>

Continuous Improvement Engineer

<h3>Job Description</h3>
Job Description
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. 
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
What We're Looking For
As a Salesforce Technical Architect at Datavant, you will play a high-impact role in our growing Salesforce Center of Excellence as the definitive authority on all technical aspects and limitations of the platform. You will be joining a young team that is focused primarily on spearheading key digital transformation initiatives with the goal of implementing multiple Salesforce products at an enterprise level.
You will be responsible for guiding our development teams to ensure every solution is scaleable, secure, and performant. As this is a growing team, there will be times where you will be expected to get hands on and code. This is a unique opportunity to shape company-wide platform standards and lay the technical foundation for years to come.
What You Will Do
<ul>
<li>Conduct comprehensive technical design reviews, determine the optimal approach, and provide quality assurance across all initiatives.</li>
<li>Define the enterprise-level technical architecture, standards, and best practices across multiple production instances.</li>
<li>Manage the technical debt of the platform, proactively identifying and addressing performance bottlenecks, data challenges, and security vulnerabilities.</li>
<li>Design and implement reusable integration patterns between Salesforce, Mulesoft, and various enterprise systems.</li>
<li>Establish and enforce coding standards, reusable patterns/components, and technical documentation processes.</li>
<li>Develop a streamlined, compliant DevOps process including a CI/CD pipeline to be leveraged across multiple production instances.</li>
<li>Mentor and coach team members, raising the technical capabilities of the CoE.</li>
<li>Stay current with the latest Salesforce features and provide strategic recommendations for platform innovation.</li>
<li>Some hands on development</li>
</ul>
What You Need to Succeed
<ul>
<li>4+ years of experience as a Salesforce Technical Architect leading enterprise level architecture.</li>
<li>6+ years of hands-on experience as a Lead/Sr. Salesforce Developer on core clouds(Sales, Service, Experience) in a complex, multi-cloud, multi-instance organization.</li>
<li>Expert-level proficiency in Apex, LWC, event driven integration patterns, and Flow.</li>
<li>Strong Service Cloud and call center experience.</li>
<li>Data 360 (Data Cloud) implementation experience.</li>
<li>Revenue Management (Revenue Cloud) or legacy CPQ implementation experience.</li>
<li>Experience with Mulesoft, Heroku, or Kafka middleware tools.</li>
<li>Ability to manage multiple high-priority projects.</li>
<li>Salesforce Application and System Architect Certifications.</li>
</ul>
What Helps You Stand Out
<ul>
<li>Regulated industry experience - Healthcare preferred.</li>
<li>Additional Salesforce Certifications.</li>
<li>Salesforce consulting experience at a principal level and above.</li>
</ul>
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. 
For more information about how we collect and use your data, please review our Privacy Policy.

Salesforce Technical Architect

<h3>Job Description</h3>
My client is looking for a Senior R&amp;D Project Manager to work onsite in their Parsippany NJ office.
 
This is an exciting role who will be responsible for the successful execution of product development projects. You will plan, coordinate and lead the execution of activities to ensure that the goals and objectives of the project are accomplished within the prescribed timeframe and funding parameters. This is a technical position and the candidate must have an engineering background in order to manage and contribute to the development of new products. The projects that will be managed include a mix of new product development, product line extensions, and sustaining engineering releases.
 Essential Functions
<ul>
<li>Must have the ability to implement multiple projects simultaneously outside technical area of expertise.</li>
<li>Ability to balance electrical, mechanical, and software development issues at the system level </li>
<li>Lead the execution of assigned product development programs in accordance with established processes and procedures.</li>
<li>Lead and motivate cross-functional team performance toward the goal of completing projects according to the defined objectives.</li>
<li>Develop detailed project work plans and schedules.</li>
<li>Manage product requirements and traceability.</li>
<li>Lead design review and risk management activities.</li>
<li>Manage technical partners/ vendors supporting product development activities.</li>
<li>Effectively utilize problem solving skills and techniques to identify potential issues, assess their impact, and develop and implement mitigation and resolution plans and activities.</li>
<li>Employ excellent interpersonal, communication and negotiation skills with all levels of personnel and management.</li>
<li>Prepare and/or manage the preparation of all required project documentation.</li>
<li>Facilitate and coordinate project team meetings and management presentations as required.</li>
</ul>
 
 Required/Preferred Education and Experience
<ul>
<li>BS degree in Engineering required.</li>
<li>Advanced degree preferred.</li>
<li>5+ years managing technical product development.</li>
<li>Experience with medical device capital equipment development.</li>
<li>10+ years of experience as an engineer developing products, preferably in the medical device industry.</li>
<li>PMP certification desired.</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Knowledge of global standards and regulations for Design Controls, Risk Management, and Electrical Safety for Medical Devices.</li>
<li>Demonstrated aptitude for successfully managing multiple projects, of varying complexity, within the specified guidelines, timeframes and budgets.</li>
<li>Demonstrated understanding of electrical, mechanical, and software engineering practices at the system level.</li>
<li>Experience with Scrum and Agile processes.</li>
<li>Knowledge of fluid mechanics or past experience with ventilators/aspirators a plus.</li>
</ul>
The annual salary for this position is $150K-$160K. This position is eligible for an annual bonus in accordance with the company’s bonus plans. Benefits include medical, dental, vision, 401K, etc.

Senior R&D Project Manager (ONSITE, Parsippany NJ)

<h3>Job Description</h3>
Job Description
We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:
 
Responsibilities:
• Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.
• Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.
• Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.
• Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.
• Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.
• Handle escalated tickets related to server and network challenges, ensuring timely resolutions.
• Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.
• Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.
• Proven experience in a help desk or technical support role. • Strong knowledge of PC hardware, peripherals, and related troubleshooting. • Familiarity with corporate IT processes, such as Incident, Problem, and Change management. • Ability to manage user accounts and perform lifecycle tasks efficiently. • Solid understanding of network systems, servers, and databases. • Excellent problem-solving skills and the ability to perform root-cause analysis. • Exceptional communication skills and a customer-focused approach. • Ability to work effectively in a fast-paced, team-driven environment.

Help Desk Analyst

<h3>Job Description</h3>
Job Description
On-Site Artwork Project Manager, Packaging

With more than 150 years of industry-leading experience, the businesses of SGS &amp; Co and SGK are united as SGX – a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, we deliver the full suite of packaging graphics, plate and cylinder production and metal deco services to brand owners, retailers, and printers.
 We are focused on simplifying complexity, delivering flawless in-market execution and leveraging our global reach to drive consistency and amplify brand impact at scale.
Overall, Job Summary:
Manages the full lifecycle of Packaging projects for assigned client(s). Monitors and communicates project milestones and progress to ensure projects are executed on time and within budget. Partners across the Brand Development function to identify and resolve project issues; resolves the most complex problems using strong technical knowledge.
Your Role:
We are looking for a dynamic, creative project manager to work with our Diageo account leading the packaging artwork process, driving all packaging commercialization activities.
This position requires minimum 3 days per week in office in New York, NY. You will be working in a client’s office supporting an SGx team that is mostly remote or in office less frequently.
Manage Projects and Coordinate Artwork Production
<ul>
<li>Oversee end-to-end workflow of packaging artwork from a highly detailed perspective</li>
<li>Collaborate with team leaders to ensure client expectations are managed regarding scope and progress in schedule and budget</li>
<li>Manage high-volume project timelines, facilitate planning and related task management</li>
<li>Oversee and communicate key timelines and priorities</li>
<li>Act as a liaison between management, internal departments, and clients to troubleshoot problems and provide solutions</li>
<li>Partner and collaborate with internal teams in a positive, professional, and constructive way</li>
<li>Ability to manage and engage in pre-production calls with the support of technical print production managers</li>
</ul>
Coordinate and Traffic Artwork Production and Prepress
<ul>
<li>Translate client instructions into measurable and effective communication to all necessary end-users</li>
<li>Lead/participate in meetings as needed to review active projects and action items</li>
<li>Create, manage and communicate project timelines and submission deadlines</li>
<li>Manage extremely tight, sensitive timelines as needed with clear communications on any barriers and timeline risks managing client expectations</li>
<li>Manage projects in workflow tool (Michaelangelo), monitor routing approvals</li>
<li>Supervise and lead to help other members of team learn best practices regarding project management and communication</li>
</ul>
Workflow Management
<ul>
<li>Have a working knowledge of the workflows for packaging production and complex execution, understanding how to adjust to each component’s needs</li>
<li>Demonstrate critical and strategic thinking skills, and be solution-oriented and flexible in your approach</li>
<li>Develop, improve and consistently streamline workflow processes</li>
<li>Set up projects and approvers in workflow tool, onboard new users as needed</li>
<li>Optimize project organization to improve quality</li>
<li>Create Estimates and Manage POs on behalf of project assignment</li>
</ul>
Quality Control
<ul>
<li>Verify technical and content in supplied art is correct</li>
<li>Refine and enforce quality control processes in each project</li>
<li>Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials/documentation when necessary</li>
<li>Report production issues and be actively involved in the continuous improvement of tools and processes</li>
<li>Take corrective action if anomaly is detected during the delivery</li>
<li>Be proactive, anticipate risks</li>
<li>Advise and guide production group on brand’s best practices</li>
<li>Efficiently monitor color quality of initial production, timelines and implement corrective actions</li>
<li>Manage expectations with client leads of how color data is used as it pertains to supply chain requirements across packaging deliverables and their interdependencies across multiple supplier capabilities</li>
</ul>
Business Continuity
<ul>
<li>Nurture good relationship with clients, develop trust and stay alert to potential business opportunities</li>
<li>Provide quality service by anticipating clients’ needs and regularly measuring satisfaction</li>
<li>Demonstrate good judgment in choosing methods of communication that are most effective and efficient (i.e., team meetings, in-person visits, phone calls, email)</li>
</ul>
Qualifications:
<ul>
<li>Microsoft Office experience required</li>
<li>Fully conversant with Adobe CS or Adobe certification is a plus</li>
<li>Strong verbal and written communication skills</li>
<li>Strong organizational skills</li>
<li>Knowledge of artwork management systems</li>
<li>Able to work effectively and efficiently towards goals in a complex, diverse environment with multiple and changing demands</li>
<li>Comfortable with interacting with clients of all levels, printers and suppliers.</li>
<li>Must be forward thinking and improvement driven</li>
</ul>
Education and Experience:
<ul>
<li>5-10 years’ experience in: packaging, artwork, creative project management</li>
<li>Education degree or equivalent in print, graphic design ideal</li>
<li>Strong understanding of print, production, design, art industry, pre-press, color management theory</li>
<li>Client-facing experience is a must</li>
</ul>
Location:
New York, NY: Hybrid model
Occasional travel to Stamford, CT Office
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $72,294 - $90,367 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors. Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.
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