<h3>Job Description</h3>
Job Description
Akira Technologies is seeking an experienced IT Help Desk Manager to lead our technical support team and ensure the delivery of high-quality, efficient, and customer-focused IT services. The IT Help Desk Manager will be responsible for overseeing daily operations, managing a team of help desk technicians, ensuring adherence to service level agreements (SLAs), and driving continuous improvements in IT support processes. This role requires a balance of technical expertise, leadership, and strong communication skills to support end-users and organizational goals.
Work will be Washington, DC, therefore US Citizens with Public Trust and local to the Washington Metro Area are ideal.
Key Responsibilities
<ul>
<li>Manage day-to-day operations of the IT help desk, including ticket assignment, escalation, and resolution.</li>
<li>Supervise, mentor, and evaluate help desk technicians; oversee hiring, onboarding, and training programs.</li>
<li>Ensure efficient workflow, team productivity, and adherence to established SLAs.</li>
<li>Provide hands-on support for technical issues, escalating to higher-level support as necessary.</li>
<li>Maintain accurate documentation of incidents, requests, and resolutions; prepare reports on help desk performance metrics.</li>
<li>Continuously review and improve help desk procedures, implementing best practices for incident management and resolution.</li>
<li>Collaborate with vendors and external partners to address hardware, software, or system-related issues.</li>
<li>Monitor service quality, gather user feedback, and implement improvements to enhance customer experience.</li>
<li>Ensure compliance with IT security protocols, responding to and documenting security-related incidents.</li>
<li>Manage scheduling to ensure 24/7 coverage and availability for after-hours emergencies.</li>
<li>Serve as a key liaison between IT support staff, end-users, and other IT functions.</li>
</ul>
Job Qualifications
<ul>
<li>Bachelor’s degree in computer science, information technology, business administration, or a related field.</li>
<li>5–8 years of IT support or help desk experience, including at least 2–3 years in a supervisory/management role.</li>
<li>Strong technical background with knowledge of IT systems, networks, and software.</li>
<li>Hands-on experience with help desk ticketing systems and IT support tools.</li>
<li>Certifications such as ITIL, CompTIA A+, or Certified Help Desk Manager (CHDM) preferred.</li>
<li>Excellent leadership, communication, and customer service skills.</li>
<li>Proven ability to analyze problems, implement solutions, and manage escalations effectively.</li>
<li>Experience coordinating with vendors and managing service relationships.</li>
<li>Ability to thrive in a fast-paced environment with a focus on continuous improvement.</li>
<li>Prior experience in the government contracting space.</li>
<li>Minimum Public Trust clearance.</li>
</ul>
 
Salary Range: $85,000 to $120,000
Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
General Description of Benefits
Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.
Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.
 
About Akira Technologies
Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.
Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

IT Help Desk Manager

<h3>Job Description</h3>
Job Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Kafka SME for our client in the Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration: 12 Months Contract
Location: Washington, DC (Onsite)
Salary: $70.00 - $80.00/Hourly
Role: Kafka SME
Primary Skills: Apache Kafka
Role Description: The Kafka SME must have 2+ years of experience.
Required Skills:
- Hands-on experience designing and implementing Kafka event streaming capabilities in applications and infrastructure across hybrid multi-cloud environments.
- Experience producing IT technical artifacts, with an emphasis on kafka event streams, including design documents, architecture diagrams, architecture assessments, white papers, test plans, requirements mapping, and implementation plans.
- In-depth knowledge of design principles and inner workings of kafka implementations and applicable use cases for migrating applications from legacy style to modern style with the use of Event Streams and Async APIs.
- Demonstrable knowledge of Apache Kafka, Confluent Platform, Confluent Cloud.
- Demonstrable knowledge of Apache Strimzi, Confluent for Kubernetes.
- Demonstrable knowledge of Cloud services with Kafka API compatibility (e.g. Azure Event Hub, Amazon MSK).
- Demonstrable knowledge of Confluent Schema Registry and serialization using JSON and AVRO schemas.
- Demonstrable knowledge of kafka replication options including Mirror Maker, Confluent Cluster Linking and Schema Linking.
- Demonstrable knowledge of Confluent Identity Mgmt and RBAC, integrated/federated with enterprise IDP &amp; role management.
- Demonstrable knowledge of Kafka Client APIs (Producer, Consumer, Streams).
- Demonstrable knowledge of Kafka Connect and Connectors (e.g. JDBC, Cassandra, Google BigQuery, WebSphere MQ, etc.).
- Demonstrable knowledge of sizing and capacity planning for Kafka clusters.
- Demonstrable knowledge of Kafka topic partitioning strategies including partition key design strategies.
Preferred Skills:
- Integrating kafka event streams with Agentic AI workflows.
- Using design patterns for building scalable and maintainable applications/solutions.
- Clearly document code, models, and technical solutions.
- Proficiency in Generative AI and prompt engineering.
- Continuous learning and adaptability in a very large IT organization
- Communicating complex technical concepts to both technical and executive stakeholders.
- Troubleshooting software and technical implementations in large-scale enterprise ecosystems.
- Understanding of concepts like CI/CD, containerization, and deployment strategies for kafka components in large-scale production environments.
- Querying and managing data in both SQL and NoSQL databases.
- Proficiency creating technical diagrams with products like Microsoft Visio or Draw.io.
- Proficiency creating technical design and architecture documents in Microsoft Word.
- Proficiency creating business and technical presentations in Microsoft PowerPoint.
- Proficiency creating data representations, charts and reports in tools such as Microsoft’s Excel worksheets and Power BI.
Day to Day Responsibilities:
- Analysis support to integrate new Kafka cluster and event stream requirements into established large-scale, production enterprise architectures.
- Conduct Design and Architecture assessments and provide written recommendations for integrating kafka event streams within an application domain or enterprise event brokering.
- Troubleshoot production kafka event streams and software integration issues as top tier internal support, including review of performance issues and proposing resolutions.
- Conduct research and provide written reviews of kafka ecosystem best practices and innovative strategies for hybrid multi-cloud high availability.
- Conduct proof of concept activities and build prototypes for kafka technology stack components in sandbox environments to assess new capabilities.
- Define and implement standards and patterns for kafka ecosystem life cycle, test-driven protection schemes, and automated implementation strategies.
- Devise strategies and roadmaps for enterprise expansion of kafka ecosystem capabilities, integrations, and governance.
- Strategy and compliance reviews and recommendations for enterprise kafka ecosystem elements which may include the following:architecture frameworks, databases, network, web and application architecture resources, backup and recovery, high availability, disaster recovery, patch management and analytics.
Education: A degree from an accredited College/University in the applicable field of services is preferred.
Experience: Minimum 2+ years of experience
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Vivek Shrivastava
Recruiter Phone: 412.286.1530
Benefits:
We have various coverages and additional benefits to choose from:
- Medical, Dental (Including Ortho) &amp; Vision Insurance (Option to Enroll).
- Paid Leaves (Wherever applicable).
- Life &amp; Disability Coverage (Upon eligibility).
- 401K Option, Education Assistance Program and more.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Kafka SME

<h3>Job Description</h3>
Job Description
Position Title: Tier I Help Desk
Location: Camp Pendleton, CA
Position Type: Full-Time, Non-Exempt
Salary Range: $55,000 - $60,000 
Security Clearance Requirement: Position requires an active security clearance
Years of Experience: 1-3 years related experience
Roles and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations.</li>
<li>Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfilment.</li>
<li>Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request.</li>
<li>Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed. </li>
<li>Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues.</li>
<li>Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.</li>
<li>Ensure tickets are logged for all support requests entering the support center.</li>
<li>Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. </li>
</ul>
Education: 
<ul>
<li>High School Diploma, or equivalent</li>
<li>Associate’s Degree, or higher, preferred</li>
</ul>
Preferred Skills:
<ul>
<li>Experience in working in a service desk dealing with incidents and requests, preferred.</li>
<li> Experience in working with service members and DoD personnel, preferred.</li>
<li>Independent, self-starters, with the flexibility to work day, swing and night shifts.</li>
<li>Professionals with strong computer skills including Microsoft Outlook, Word and Excel.</li>
<li>Multitaskers with great customer service skills, and a strong sense of ownership.</li>
<li>Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions.</li>
</ul>
Requirements
Security Clearance Requirement: Position requires an active security clearance 
Benefits
Benefits:
<ul>
<li>Paid Vacation, Sick Time and Holidays</li>
<li>Medical, Dental, Life and Disability Insurance</li>
<li>401K with Employer Contribution Matching</li>
<li>Service-Disabled Veteran Owned Business</li>
<li>Equal Opportunity Employer</li>
<li>ISO 9001:2015 Certified Company</li>
<li><a href="http://www.c4plans.com" target="_blank">www.c4plans.com</a></li>
</ul>

C4PS-2510 Tier I Help Desk - SEPTEMBER 2025

<h3>Job Description</h3>
Job Description
Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers' ever-changing needs. We secure the facilities and networks of the world's leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients.
UT Government is looking for a Night and Weekend shift Installation Technician in DC. 
We are currently seeking a Technical Specialist II to provide advanced technical support and expertise in maintaining the functionality and integrity of our client services and systems. This role requires a proactive individual with a keen sense of urgency, exceptional organizational skills, and the ability to thrive in a dynamic environment.
Key Responsibilities
<ul>
<li>Provide advanced troubleshooting and problem resolution for complex technical issues related to physical and IP security systems.</li>
<li>Conduct system performance analyses to improve operational efficiencies and implement enhancements.</li>
<li>Work closely with project management teams to ensure high-quality installations and adherence to project specifications.</li>
<li>Evaluate and recommend improvements to systems and processes to ensure compliance with industry standards.</li>
<li>Serve as a technical advisor to clients, providing training and support as necessary.</li>
<li>Assist in maintaining asset inventories and service records for all technical equipment.</li>
</ul>
Requirements
<ul>
<li>Minimum 3 years of experience in a technical support role within the security industry.</li>
<li>Strong understanding of various enterprise access control and surveillance systems, including software and hardware integration.</li>
<li>Experience with design and protocols, specifically regarding security applications.</li>
<li>Demonstrated ability to manage multiple tasks and deliver projects on time while ensuring quality of work.</li>
<li>Excellent communication and interpersonal skills to work effectively with diverse teams and clients.</li>
<li>Ability to obtain and maintain Top Secret security clearance.</li>
<li>Night shift Hours and rotating schedules including weekends. 3pm-11pm and 11pm-7am Monday through Friday. We will have 7am-3pm, 3pm-11pm and 11pm-7am shifts Saturday and Sunday.</li>
</ul>
Pay Range $65,000—$75,000 USD
Benefits
<ul>
<li>Health, dental, and vision coverage</li>
<li>Life insurance</li>
<li>401 (k) w/company match 100% up to 3% and an additional 50% match of 2%</li>
<li>Paid time off </li>
<li>11 Paid Holidays</li>
</ul>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.

Technical Specialist II

<h3>Job Description</h3>
Job DescriptionDescription:
RedMatter Solutions is seeking a Senior Technical Lead for Identity, Credential, and Access Management (ICAM) to support a large-scale, high-availability system integrated with mission-critical applications.
 
This role oversees engineering activities supporting the organization’s information systems—whether newly developed, modified, or currently operational. Responsibilities include:
<ul>
<li>Planning, designing, developing, evaluating, testing, and integrating systems infrastructure, including hardware and software design and implementation.</li>
<li>Assuring that systems meet stability, integrity, and operational efficiency requirements in accordance with approved specifications.</li>
<li>Providing support for acquisition documentation, milestone reviews, and key operational/test events.</li>
<li>Verifying that operational systems are maintained and optimized.</li>
<li>Overseeing Systems Engineering staff and activities, including support, maintenance, and optimization of all networked software and associated operating systems.</li>
<li>Execute and manage risk assessments and develop mitigation strategies.</li>
<li>Plan and track project cost, schedules, and execution milestones.</li>
<li>Develop and review technical performance metrics for engineering projects.</li>
</ul>
Requirements:
<ul>
<li>12+ years of experience supporting Identity Credential and Access Management (ICAM) technologies.</li>
<li>7+ years of experience with IBM Products, Oracle Products, and Cloud-Based Products.</li>
<li>7+ years of experience integrating with third-party ID Verification services (e.g., TransUnion, Experian, Equifax, LexisNexis).</li>
<li>Training and certification in the target ICAM product (IBM products preferred).</li>
<li>AWS Solution Architect certification is mandatory.</li>
<li>Demonstrated understanding of the full software development/enhancement/maintenance lifecycle.</li>
<li>Ability to perform complex technical tasks independently and within teams.</li>
<li>Strong technical expertise in Enterprise IT systems and services, identity and Access Management (IAM), AWS GovCloud technologies, and Platforms and services contemplated in the PWS.</li>
<li>Experience working within Agile/Scrum environments and understanding how enhancements, defects, and change requests impact system architecture.</li>
<li>Ability to obtain and maintain a Non-Sensitive / High Risk (Public Trust) Tier 4/6c security clearance.</li>
<li>Expert-level knowledge of recent technological advances in computer science and engineering.</li>
<li>Excellent written and verbal communication skills, with the ability to work effectively with stakeholders across business and technical teams.</li>
</ul>

Senior ICAM Technical Lead

<h3>Job Description</h3>
Job Description
Location: Hybrid (must live locally to Newington, NH office)
Position Summary: 
The Help Desk Engineer is a critical, reactive role that is responsible for supporting the day-to-day technical requests of our managed services clients. We are seeking a highly motivated resource with exceptional communication, troubleshooting and time-management skills to resolve tickets effectively. The Help Desk team is comprised of Tier I, II &amp; III resources, creating a well-rounded and supportive environment with opportunity for growth. This role is both fast paced and rewarding, and the ideal resource will be accountable with a positive mindset, strong work ethic and interpersonal skills.
Primary Responsibilities:
<ul>
<li>Participate in daily team huddles from 8:30am- 8:40am and Friday Noise Reduction meetings from 8:00am- 8:30am.</li>
<li>Manage Help Desk ticket queue for new requests and respond to various statuses to meet or exceed Service-level agreements (SLAs) and performance expectations.</li>
<li>Provide technical support to clients via phone, email, and in-person using our PSA, ConnectWise Manage.</li>
<li>Troubleshoot and resolve issues related to hardware, software, and networking, including Active Directory.</li>
<li>Use our remote access tools such as ConnectWise Control and Splashtop to provide remote support.</li>
<li>Use our RMM tool, Datto RMM to maintain and monitor client systems.</li>
<li>Work with Microsoft 365 for email systems.</li>
<li>Communicate with third-party software and hardware vendors.</li>
<li>Collaborate with other members of the team to resolve complex issues and escalate to Team Lead and/or senior level engineers as necessary.</li>
<li>Document technical procedures, configurations, and troubleshooting steps to maintain an accurate and up-to-date knowledge base and support materials.</li>
<li>Collaborate with team to identify opportunities for process improvement to maximize productivity and client experience.</li>
<li>Document all support interactions including troubleshooting steps and resolutions in our ticketing system, ConnectWise Manage; 8 hours of time must be documented per day.</li>
<li>Participate in on-call rotation for after-hours support; rotation is approximately every other month, for an entire week, outside of business hours which are Monday- Friday from 8:30am- 5:00pm. Additional compensation is provided.</li>
<li>Stay informed about industry trends and technological advancements to continuously improve technical solutions.</li>
</ul>
The Help Desk Engineer must live locally to the Daystar office in Newington, NH and be available to travel within approximately 50-mile for onsite appointments as necessary.
Qualifications:
<ul>
<li>
Minimum of 1 year experience in a Help Desk or technical support role.
</li>
<li>
Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office and other business applications.
</li>
<li>
Understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.
</li>
<li>
Experience with remote support tools such as ConnectWise Control, TeamViewer, or LogMeIn.
</li>
<li>
Experience with Active Directory and Windows Servers.
</li>
<li>
Familiarity with ticketing systems such as ConnectWise Manage, Halo, Autotask, or Zendesk.
</li>
<li>
Excellent written and verbal communication skills, with the ability to build and maintain relationships with clients and be able to articulate ideas clearly and concisely.
</li>
<li>
Ability to work independently and collaboratively as a team member to meet or exceed team goals.
</li>
<li>
Possess a positive attitude, a strong work ethic, and a willingness to learn and grow with the role.
</li>
<li>
Maintains a high level of integrity including the ability to handle extremely sensitive and confidential information.
</li>
</ul>
DAYSTAR VALUES
Our Why: To positively impact and empower people, process, and organizations.
INTEGRITY
<ul>
<li>We own our performance and follow process.</li>
<li>We respect others' time.</li>
<li>We are reliable and do what we say we will do.</li>
<li>We do the right thing even when it is hard.</li>
<li>We communicate with honesty and transparency.</li>
</ul>
EMPOWERMENT
<ul>
<li>We respond to mistakes without blame but with a growth-mindset.</li>
<li>We seek to learn from our mistakes.</li>
<li>We will share our knowledge to help others grow.</li>
<li>We take the initiative to grow professionally.</li>
<li>We will coach / guide teammates instead of taking over.</li>
</ul>
BALANCE
<ul>
<li>We proactively support and manage work-load spikes.</li>
<li>We will encourage all employees to take time off.</li>
<li>We will cultivate healthy boundaries to support work / personal balance.</li>
<li>We utilize / develop healthy habits to reduce stress.</li>
</ul>
EXCELLENCE
<ul>
<li>We follow and improve process and documentation.</li>
<li>We create the best possible client experience.</li>
<li>We cultivate optimism and focus on positive interactions and outcomes.</li>
<li>We look for ways to innovate, improve process, and create efficiency.</li>
</ul>
PARTNERSHIP
<ul>
<li>We listen to understand and meet our client’s needs.</li>
<li>We actively look for opportunities to help our team.</li>
<li>We look for ways to support and recognize our partners.</li>
<li>We face conflict in a productive and empathetic way.</li>
<li>We work as ONE in every (partner) engagement.</li>
</ul>
Company DescriptionDaystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks. Daystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well. Located in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit <a href="http://www.daystarinc.com" target="_blank">www.daystarinc.com</a>. 
<h3>Company Description</h3>
Daystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks. \r\n\r\nDaystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.\r\n\r\nLocated in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit <a href="http://www.daystarinc.com" target="_blank">www.daystarinc.com</a>.

IT Help Desk Engineer

<h3>Job Description</h3>
Job Description
The QA analyst is responsible for the manual testing phase of the production process to ensure that final products meet company standards. Duties include identifying whether products are functional, reliable, and meet the end user's expectations. The analyst will work with the development team to test new requirements or enhancements to existing systems. They test usability and functionality in test builds prior to release to ensure system functionality and compliance with requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Design and implement testing plans for products.</li>
<li>Identify procedures and scenarios for the quality control of products and services.</li>
<li>Process product reviews and inform the development team of defects and errors.</li>
<li>Communicate quantitative and qualitative findings from test results to the development team.</li>
<li>Ensure that the final product satisfies the product requirements and meet end-user expectations.</li>
<li>Identify areas for improvement to enhance the product's efficiency.</li>
<li>Participates in SCRUM meetings, sharing feedback from test cases to development team.</li>
<li>Participates in systems integration testing to ensure that new functionality does not affect prior functionality.</li>
</ul>
Additional Requirements:
<ul>
<li>Minimum 5 years’ experience in quality assurance</li>
<li>Experience in the insurance field is strongly preferred</li>
</ul>
· Strong backend testing writing SQL queries
· Experience in testing C# Applications ,Web services , XML ,API
· Should be able to produce complex edge cases and corner cases.
· Should be able to handle multiple projects at the same time.
<ul>
<li>Experience with DevOps and SCRUM environment</li>
<li>Excellent organizational skills; able to work on multiple projects and work in a fast-paced environment.</li>
<li>Able to compile and organize information from scratch and synthesize into test cases</li>
<li>Test systems and/or systems changes for functionality and accuracy.</li>
<li>High standard of ethics and teamwork with management, peers and agents.</li>
</ul>
Benefits and Compensation:
<ul>
<li>Salary commensurate with experience</li>
<li>Medical, dental and vision insurance</li>
<li>Paid time off and holidays</li>
<li>401k eligibility with company match</li>
<li>Monthly lunches and other company-sponsored events</li>
<li>Work with modern technologies and frameworks in a true team-based environment</li>
</ul>
Company DescriptionThe Woodlands Financial Group (TWFG) is a national, public organization headquartered in The Woodlands, Texas with over 300 retail offices in 16 states, and 2200 wholesale independent agents in 38 states. 
<h3>Company Description</h3>
The Woodlands Financial Group (TWFG) is a national, public organization headquartered in The Woodlands, Texas with over 300 retail offices in 16 states, and 2200 wholesale independent agents in 38 states.

QA Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
RedMatter Solutions is seeking a qualified Test Manager to lead testing activities in support of a government customer.
 
The Test Manager will:
<ul>
<li>Administer testing events in accordance with the client’s processes and procedures.</li>
<li>Receive direction from senior team members and provide test event data and results.</li>
<li>Design and execute tests with an understanding of both theories and principles related to the systems, components, and products being evaluated.</li>
<li>Collect test data and finalize test reports.</li>
<li>Supervise test engineering personnel and oversee test-related activities such as staffing, scheduling, coordinating, and planning.</li>
<li>Contribute to planning engineering schedules and monitor performance against estimates.</li>
</ul>
Requirements:
<ul>
<li>Experience managing, leading, coordinating, and working with customers to ensure all testing aspects are fulfilled prior to each release, for large-scale, highly available systems integrated with business-critical applications</li>
<li>Experience supervising substantial IT testing operations, including user Acceptance Testing (UAT), Internal systems testing, Intra-system testing, Performance and compliance testing, and Support across varied employee roles and skills in diverse environments</li>
<li>7+ years of experience in Information Technology as a Test Manager, Test Lead, User Experience (UX) Manager, or UX Lead</li>
<li>Strong technical understanding of IT testing, including Identity and Access Management, and AWS GovCloud systems/services</li>
<li>Responsible for end-to-end testing activities to ensure that each release is fit for use by the end-user</li>
<li>Proficiency in test management tools, skills, and techniques aligned with ITIL Foundation standards</li>
<li>PMP Certification (desired)</li>
<li>Experience working with Agile development teams and understanding how changes (enhancements, defects, or requests) impact application architecture</li>
<li>Must have the ability to obtain and maintain a Non-Sensitive / High Risk (Public Trust) Tier 4/6c clearance</li>
<li>Expert knowledge of recent advances in computer science and engineering</li>
<li>Excellent written and verbal communication skills, including experience presenting to senior government officials</li>
<li>Ability to communicate and collaborate effectively with internal teams, client project teams, service providers, and subcontractors to understand the current environment, align with contract requirements, and propose solutions, develop and secure approval for test scope, schedules, and quality management plans and support implementation of technical solutions</li>
<li>Demonstrated experience in executing, monitoring, and managing test plans or projects to high-quality, successful completion.</li>
</ul>

Test Manager

<h3>Job Description</h3>
Job Description
Amida Technology Solutions is a DC-based technology company focused on data interoperability, integrity, governance, and security. We create solutions that collect, reconcile, transform, and standardize data for business intelligence, advanced analytics, decision support, and user transactions. We specialize in taking data from inception to impact.
Our team is composed of creative, forward-looking thinkers who are passionate about using cutting-edge technology to improve lives and generate a positive impact on our country. We offer an entrepreneurial, high-growth environment that values fresh ideas, candid conversations, and authentic teamwork.
Amida Technology Solutions is seeking a Solutions Architect. The successful candidate will work with a dedicated team to develop applications in support of a federal agency, including end-user reporting and analytics applications as well as platform monitoring and management tools. This role will report to the Deputy Program Manager. The ideal candidate will be motivated by the opportunity to support public agencies, nonprofit organizations, and private companies in transforming their data into actionable insights.
What you will do:
<ul>
<li>Work closely with government employees and other stakeholders to design solutions leveraging the agency's new cloud-based data platform, modernize their data infrastructure, and improve their data governance processes</li>
<li>Code and architect enterprise applications in healthcare domain</li>
<li>Collaborate with technical and business stakeholders to understand the big picture, design and implement technical architectures that are flexible, reliable and scalable</li>
<li>Work with clients to gather user input and specify business and technical requirements</li>
<li>Translate requirements to design specifications and aide Amida's development teams in the implementation of platform solutions</li>
<li>Architect cloud-based solutions, front-end, database, and reporting/visualization components, based on requirements and expected loads</li>
<li>Architect Azure-based hybrid cloud applications and migrate data/applications from on-prem to cloud infrastructure</li>
<li>Design and implement disaster recovery and backup strategies using Azure BLOB storage with consideration of RTO and RPO requirements</li>
<li>Utilize NSGs for layer 4 Access Control Lists (ACLs) for incoming and outgoing packets</li>
<li>Lead developers and visualization analysts through the implementation, ensuring adherence to Amida's development and testing processes as well as best practices for testing, code management, and deployment</li>
<li>Other duties as assigned</li>
</ul>
Required Education:
<ul>
<li>Bachelor's degree in Computer Science or a related discipline</li>
</ul>
Required Experience:
<ul>
<li>10+ years experience working on software solutions</li>
<li>5+ years experience working with Azure and Amazon Web Services</li>
<li>5+ years experience with service-oriented architecture principles, software design patterns, and Object-Oriented Programming (OOP) concepts</li>
<li>5+ years experience in database design, SOAP, XML, JSON, Python, MS SQL and WebAPI</li>
<li>5+ years of business, functional, and technical analysis to generate requirements</li>
<li>5+ years experience with cloud security and application security based on OWASP</li>
</ul>
Required Skills:
<ul>
<li>Strong oral and written communication skills</li>
<li>Superior attention to detail</li>
<li>Exceptional drive to deliver best-in-class software products</li>
<li>Self-motivated to learn and support e2e lifecycle of activities</li>
<li>Ability to obtain a Public Trust security clearance</li>
</ul>
Preferred:
<ul>
<li>Familiarity with VA infrastructure and data sources</li>
<li>Proficiency in cloud architecture design patterns and best practices</li>
<li>Strong experience with Azure cloud services</li>
<li>Familiarity with containerization technologies (e.g., Docker, Kubernetes, Openshift)</li>
<li>Experience with Infrastructure as Code (IaC) tools like Terraform</li>
<li>Understanding of the unique design constraints of the U.S. Government (e.g., Section 508 Compliance)</li>
<li>Knowledge of cloud security best practices and compliance frameworks (e.g., FedRAMP, HIPAA)</li>
</ul>
Success at Amida
Communication is the key to success at Amida. Our people are known for their can-do attitude and their ability to work effectively with both internal and client teams. We pride ourselves on having a collegial, multidisciplinary team with diverse backgrounds and experience. Our best team members pay intense attention to detail in all aspects of their work, have great initiative, are opinionated about the best ways of doing things, and align quickly to decisions. A sense of humor is an asset at Amida. 
Full-time, regular employees at Amida enjoy a robust benefits package that includes a generous 401(k) match with immediate vesting, 4 weeks of PTO, paid parental leave, medical insurance, dental insurance, vision insurance, life/AD&amp;D insurance, and short-term disability. We also offer tuition/training assistance and team building opportunities to encourage professional growth and collaboration.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Solutions Architect

<h3>Job Description</h3>
Description About Us: Westrafo America is the first US based facility specializing in the design and manufacturing of high-quality transformers. We are committed to excellence and are looking to expand our team with dedicated professionals who share our passion for electrical engineering and manufacturing. Position Overview: We are seeking a creative and detail-oriented Engineering Designer to support our product development efforts. The ideal candidate will be responsible for designing transformer components and systems, ensuring they meet performance, safety, and regulatory standards. This role will involve collaboration with cross-functional teams, including engineering, manufacturing, and quality control. Key Responsibilities: 
<ul>
<li>Develop and create detailed engineering designs and specifications for transformer components and systems using CAD software.</li>
<li>Collaborate with engineers and other stakeholders to refine design concepts and ensure feasibility.</li>
<li>Conduct simulations and analysis to validate design performance and compliance with industry standards.</li>
<li>Prepare and maintain design documentation, including drawings, specifications, and reports.</li>
<li>Support the prototyping and testing phases of product development, making adjustments based on test results.</li>
<li>Assist in troubleshooting design issues and implementing design improvements.</li>
<li>Stay current with industry trends, technologies, and best practices to enhance design processes.</li>
<li>Participate in project planning and provide input on timelines and resource requirements.</li>
</ul>
 Qualifications: 
<ul>
<li>Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.</li>
<li>Previous experience in engineering design, preferably in the electrical or manufacturing industry.</li>
<li>Proficiency in CAD software (e.g., SolidWorks, AutoCAD) and other engineering design tools.</li>
<li>Strong understanding of engineering principles, materials, and manufacturing processes.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Ability to work collaboratively in a team environment and manage multiple projects effectively.</li>
<li>Strong communication skills, both verbal and written.</li>
</ul>
 Benefits: 
<ul>
<li>Competitive salary and performance-based bonuses.</li>
<li>Health, dental, and vision insurance.</li>
<li>Retirement savings plan.</li>
<li>Opportunities for professional development and career advancement.</li>
<li>A dynamic and innovative work environment.</li>
</ul>

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