<h3>Job Description</h3>
Job Description
R&amp;D Test Technician
Job Description:
The R&amp;D Test Technician will support the engineering team in the hands-on build, assembly, testing, and troubleshooting of medical devices and associated fixtures. This role is critical to ensuring high-quality prototype builds, precise test execution, and reliable documentation in support of design verification, process validation, and product development activities. The ideal candidate is an experienced, detail-oriented technician who is comfortable working in a regulated medical device environment and can collaborate effectively with engineers, quality professionals, and manufacturing teams.
Responsibilities:
<ul>
<li>Build and assemble medical devices and associated fixtures.</li>
<li>Perform testing and troubleshooting of prototypes.</li>
<li>Ensure high-quality prototype builds and precise test execution.</li>
<li>Document and support design verification and process validation activities.</li>
<li>Collaborate with engineers, quality professionals, and manufacturing teams.</li>
</ul>
Essential Skills:
<ul>
<li>1 or 2-year technical degree or certification in mechanical, electrical, biomedical, or related engineering technology field.</li>
<li>3+ years of experience in medical device companies in R&amp;D, engineering, testing, or manufacturing support roles.</li>
<li>Strong proficiency with hand tools, measurement tools, fixture assembly, and mechanical troubleshooting.</li>
<li>Experience performing documented testing in a regulated environment.</li>
<li>Ability to read and interpret engineering drawings, test methods, schematics, and work instructions.</li>
<li>Strong attention to detail, organization, and documentation accuracy.</li>
<li>Effective communication skills and ability to work both independently and within cross-functional teams.</li>
</ul>
Additional Skills &amp; Qualifications:
<ul>
<li>﻿Experience building electro-mechanical devices or systems.</li>
<li>Familiarity with tolerance stack-ups, GD&amp;T, and basic machining or 3D printing.</li>
<li>Experience with data acquisition tools, test instrumentation, or scripting for automated testing.</li>
<li>Experience with labeling software, label design, and packaging redlining.</li>
</ul>
Work Environment
This position requires 100% on-site work. The technician will work independently, reading test methods and completing tasks. Testing will be conducted on capital equipment, underwater, and on single-use devices. The work involves a regulated medical device environment, requiring attention to safety and compliance standards.
Job Type &amp; Location
This is a Contract to Hire position based out of Maple Grove, MN.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Maple Grove,MN.
Application Deadline
This position is anticipated to close on Jan 31, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email <a href="mailto:actalentaccommodation@actalentservices.com" target="_blank">actalentaccommodation@actalentservices.com</a> for other accommodation options.

Test Technician

<h3>Job Description</h3>
Job Description
Manager, Information Technology
Job Purpose
The Manager, Information Technology is responsible for ensuring that IT vendors meet or exceed their contractual obligations in accordance with agreed-upon service-level agreements (SLA). This role is key in building strong relationships between Clients, Vendors, and Project Co., managing technology and service contracts, monitoring and controlling scope changes, validating payments, and reporting vendor performance to the program leadership team.
Additionally, this position involves developing, maintaining, supporting, and optimizing key functional areas, including end user equipment and systems, network infrastructure, server infrastructure, data communications, and telecommunication systems. The selected candidate must be a results-oriented individual with a strong work ethic and must be able to demonstrate IT project and technology expertise, contract knowledge, negotiation, communication, and problem-solving skills.
&nbsp;
Location:&nbsp;St. Thomas, US Virgin Islands - travel between St Thomas and St Croix will be required&nbsp;
&nbsp;
Essential Functions and Responsibilities
IT Governance
<ul>
<li>
Responsible for monitoring, forecasting, review, and compliance of Project Co. contracts.
</li>
<li>
Manage amendments to contracts by ensuring compliance with scope change management processes.
</li>
<li>
Identify, articulate, and recommend IT related initiatives.
</li>
</ul>
Vendor Management
<ul>
<li>
Collaborate with Vendors Delivery Managers to develop the appropriate measurements to manage vendor performance.
</li>
<li>
Manage payments by obtaining appropriate reviews of deliverables progress completion.
</li>
<li>
Pro-actively manage vendor issues/risks.
</li>
<li>
Establish vendor account reviews with key Vendor and stakeholder representatives.
</li>
<li>
Coordinate with contractors to ensure adherence to all contractual obligations.
</li>
<li>
Monitor, control, and report Vendor Risks to the appropriate project management team.
</li>
<li>
Provide updates as rManager, Information Technology equired on progress of individual contract commitments.
</li>
<li>
Perform stewardship activities related to contract performance, including SLA development and monitoring.
</li>
<li>
Perform stewardship activities related to technology evolution as expected by the Clients.
</li>
<li>
Responsible for the collection and management of contract/supplier data in accordance with program's data management policies and procedures.
</li>
</ul>
Project Support
<ul>
<li>
Coordinate with the Project Owner, stakeholders, Legal, and Finance during project execution.
</li>
<li>
Ensure adequate staffing levels to fulfill agreed-upon scope within agreed-upon timelines.
</li>
<li>
Provides IT level one support.
</li>
</ul>
Other Duties
<ul>
<li>
Provides user training to new employees.
</li>
<li>
Supports organizational change.
</li>
</ul>
&nbsp;
Knowledge, Skills, and Abilities
<ul>
<li>
Solid knowledge of IT technology, IT trends, and directions.
</li>
<li>
Significant knowledge of contract formation, contract law, and supplier relationship management, specifically Information Systems software and service contracts.
</li>
<li>
Fluency with ITSM principles based on the ITIL V3 framework.
</li>
<li>
Significant experience with SDLC (Software Development Life Cycle).
</li>
<li>
Agile methodology experience preferred.
</li>
<li>
Highly professional team player with superior interpersonal and communication skills.
</li>
<li>
Strong organizational, problem-solving, and analytical skills.
</li>
<li>
Experience with MS Office applications: Visio, PowerPoint, Project, and Excel.
</li>
<li>
Experience with information gathering, presentation development, process improvement, and task prioritization.
</li>
<li>
Knowledge of Airport IT systems considered a strong asset.
</li>
<li>
Experience with financial management and reporting considered an asset.
</li>
<li>
Detail-oriented with a drive for efficiency and timelines.
</li>
<li>
Ability to multi-task and be flexible in a fast-paced environment.
</li>
</ul>
&nbsp;
Working Conditions &amp; Environment
<ul>
<li>
Habitual travel between airports on St. Croix and St. Thomas.
</li>
<li>
The work location is at US Virgin Islands airports.
</li>
<li>
Fast-paced office environment
</li>
</ul>

Manager, Information Technology

<h3>Job Description</h3>
Job Description
We are looking for Java Developera, where you'll be integral to developing innovative software solutions that drive efficiency and performance. You will work closely with cross-functional teams, utilizing your expertise to design and implement robust applications.
Requirements
<ul>
<li>Strong experience in Java programming and related frameworks.</li>
<li>Solid understanding of Microservices Architecture.</li>
<li>Proficient in Spring Boot and Spring MVC.</li>
<li>Experience with cloud technologies, preferably AWS or Azure.</li>
<li>Familiarity with frontend technologies such as React, Angular, or Vue.js.</li>
<li>Hands-on experience with RESTful APIs and integration techniques.</li>
<li>Solid knowledge of relational databases and proficiency in SQL.</li>
<li>Experience working in Agile methodologies.</li>
</ul>
Benefits
About Us
Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities your profile at <a href="mailto:careers.usa@zoneitsolutions.com" target="_blank">careers.usa@zoneitsolutions.com</a>
Also follow our LinkedIn page for new job opportunities and more.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Java Developer

<h3>Job Description</h3>
Job DescriptionExperience: 15 - 20 YearsLocation:Texas
Must Have:
<ul>
<li>Solutioning 5+ years</li>
<li>Salesforce architecture: 5+ years</li>
<li>Data Cloud 5+ years</li>
<li>Presales 5+ years</li>
<li>Need real-time Salesforce solution architecture, data cloud and pre-sales experience</li>
<li>Agentforce knowledge is enough as long as the candidate understands the concept of it as this is a new technology and many wont have worked in real-time.</li>
<li>Client interaction is important - it's a client-facing role</li>
</ul>
Must Have skills: Solutioning, salesforce architecture, Data Cloud and presales
In this position, you will lead the development of Salesforce projects and guide the team from concept through execution, ensuring overall quality of the project vision and solution. With responsibilities including defining experience concepts based on understanding needs, tasks, and goals of the target audiences. Working closely with clients to translate business requirements into meaningful interactive experiences. Leading and/or participating in immersive user research, concept testing, and usability testing. As liaison, youll communicate and collaborate with technical staff, executive and management stakeholders regarding status, technical issues and creative solutions and implement and deploy AppExchange products. Other responsibilities can include training and supporting staff with configuration tasks such as field/page updates, workflows, automated approvals. Willingness to help develop a growing team and a strong desire to mentor professionals at all levels is a big plus. Roles Responsibilities
<ul>
<li>Lead efforts to sell new consulting business, working along with Company Sales teams (from our vertical industry teams). Coordination with the Company's Delivery Team, who own delivery of sold services engagements during the sales cycle (to ensure alignment as new deals are signed). </li>
<li>Devising innovative strategies to a). Create innovative and differentiated offerings aligned with Salesforces strategy b). grow the consulting services revenues c). leading the strategy to grow the consulting business with the existing customers and to win new customers in the USA and internationally. </li>
<li>Creating, promoting and driving sales of new go-to-market offerings related to Salesforce. </li>
<li>Manage and mentor the Company's Salesforce Alliance Director, networking with Salesforce to increase Company's visibility and credibility within their organization - including building relationships within the Salesforce industry teams that align to the Company's vertical focuses (Manufacturing, Financial Services, Media, Retail, etc.). </li>
<li>Working with Company's Marketing team to execute campaigns aimed at building the Company's Salesforce brand and generating leads. </li>
<li>Upward reporting to Company Management (tracking to plans). </li>
<li>Coordinating with the Salesforce Delivery Team and the People Management Group at Company regarding of recruitment and retention of </li>
<li>Salesforce Practice Team members.</li>
</ul>

Solution Architect Salesforce Data Cloud

<h3>Job Description</h3>
Job DescriptionAbout the job

were building the talent engine that helps leading labs and research orgs move AI forward. Our latest initiative focuses on benchmarking and improving model performance and training speed across real ML workloads. If youre an early-career Machine Learning Engineer or an ML PhD who cares about innovation and impact, wed love to meet you.
What to Expect
As a Machine Learning Engineer, youll tackle diverse problems that explore ML from unconventional angles. This is a remote, asynchronous, part-time role designed for people who thrive on clear structure and measurable outcomes.
<ul>
<li>Schedule: Remote and asynchronousset your own hours</li>
<li>Commitment: ~20 hours/week</li>
<li>Duration: Through December 22nd, with potential extension into 2026</li>
</ul>
What Youll Do
<ul>
<li>Draft detailed natural-language plans and code implementations for machine learning tasks</li>
<li>Convert novel machine learning problems into agent-executable tasks for reinforcement learning environments</li>
<li>Identify failure modes and apply golden patches to LLM-generated trajectories for machine learning tasks</li>
</ul>
What Youll Bring
<ul>
<li>Experience: 02 years as a Machine Learning Engineer or a PhD in Computer Science (Machine Learning coursework required)</li>
<li>Required Skills: Python, ML libraries (XGBoost, Tensorflow, scikit-learn, etc.), data prep, model training, etc.</li>
<li>Bonus: Contributor to ML benchmarks</li>
<li>Location: MUST be based in the United States</li>
</ul>
Compensation Terms
<ul>
<li>Rate: $80-$120/hr, depending on region and experience</li>
<li>Payments: Weekly via Stripe Connect</li>
<li>Engagement: Independent contractor</li>
</ul>
How to Apply
<ol>
<li>Submit your resume</li>
<li>Complete the System Design Session ( 30 minutes)</li>
<li>Fill out the Machine Learning Engineer Screen (5 minutes)</li>
</ol>

Machine Learning Engineer -Remote

<h3>Job Description</h3>
Job DescriptionJob Title: Test TechnicianJob Description
The Test Technician position involves performing functional testing of UPS, Charger, and Inverter modules within a dynamic and innovative environment. The role supports the development and servicing of critical infrastructure needed for data centers, communication networks, and industrial facilities. With a focus on power, thermal, and infrastructure management solutions, this position is integral to the growing mobile and cloud computing markets.
Responsibilities
<ul>
<li>Perform functional testing of UPS, Charger, and Inverter modules.</li>
<li>Conduct witness tests or assist Test Engineers in conducting witness tests.</li>
<li>Verify conformance to all specified requirements.</li>
<li>Perform electrical tests and systems testing on UPS units.</li>
<li>Design and develop instrumentation systems incorporating uncertainty analysis for accurate testing.</li>
<li>Collect data using electronic equipment.</li>
<li>Conduct physical and functional inspection of electrical components.</li>
<li>Operate test bays/stations and associated equipment.</li>
<li>Troubleshoot and repair faulty components.</li>
<li>Assess product evaluation against engineered standards including UL/CSA/IEEE standards.</li>
<li>Review order write-ups and operate components to ensure product quality.</li>
<li>Configure and connect system equipment such as switchgear, SCCT cabinets, and power ties.</li>
<li>Perform preliminary inspection and tests.</li>
</ul>
Essential Skills
<ul>
<li>Bachelor's or Associate's degree in Electronics.</li>
<li>2+ years of electronics experience.</li>
<li>Experience in electronic testing.</li>
<li>Knowledge of electrical circuitry.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>Familiarity with PCB, Test Engineering, Electrical Circuits, analog circuitry, digital circuitry, and electrical instruments.</li>
<li>Understanding of electronics and test equipment.</li>
</ul>
Work Environment
The work environment is a clean manufacturing facility where the Test Technician will collaborate with a team of 12 engineers and technicians. The role includes a third shift from 10:30 pm to 7 am, Monday through Friday, second shift from 2:30 pm to 11:00 pm with required overtime including Saturdays, and first shift from 6 am to 2:30 pm with potential overtime on Saturdays. The position offers hands-on technical troubleshooting and training opportunities, with potential career advancement into a Test Engineering role after two years. The role involves working on high-tech equipment supporting the expanding Data Center industry.
Job Type &amp; Location
This is a Contract to Hire position based out of DELAWARE, OH.
Pay and Benefits
The pay range for this position is $31.00 - $31.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in DELAWARE,OH.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email <a href="mailto:actalentaccommodation@actalentservices.com" target="_blank">actalentaccommodation@actalentservices.com</a> for other accommodation options.

<h3>Job Description</h3>
Job DescriptionDescription:
Who We Are
Technical Support International (TSI), founded in 1989 and based in Foxboro, MA, is a provider of IT and Cyber Security Services for small and medium sized businesses throughout New England and now nationally. Our main purpose is to serve our clients’ technology and security needs while adding value to their business by allowing them to focus on their core competency.TSI’s expertise is providing managed network and security services, remote and onsite IT support, and project management to our clients. Our experienced, and highly trained engineers offer customers thought leaderships in areas of IT – a requirement for organizations in today’s, complex IT and Cyber Security environment. TSI is committed to providing its clients with the highest quality of support and considers each client a partnership.
 
Position Summary
You are a Network and Cloud Solutions Manager thought leader experienced in understanding clients’ needs and applying your technical abilities to help TSI’s clients make informed decision regarding infrastructure, networks, and Cloud. You are confident and take pride in guiding our prospect through the nuances of complex migration processes. Your strong verbal and written communication skills combine with your poise make you a leader in any situation. You are eager to bring your unique blend of technical and soft skills to an organization and act as the technical authority during the sales process - performing needs assessments and making recommendations based on the discovered needs; working with a wide variety of stakeholders to gather needed information through to close. 
 
Responsibilities and Essential Duties:
<ul>
<li>Apply expertise and in-depth knowledge around the technical aspects of all our cloud services and the industry, including Cloud Computing: Azure, Amazon Web Services, Networking, Managed Cloud Services, Professional Services and Consulting engagements, Outsourced IT Infrastructure Solutions, and Security Services.</li>
<li>Collaborate and advise TSI’s Executives to develop high quality and management.</li>
<li>Works closely with our clients to understand their requirements, map those to TSI’s service offerings, and propose differentiated solutions that gain trust in prospects and lead to new business. </li>
<li>Determines client requirements and provide solution design and technical descriptions.</li>
<li>Drives the creation of proposals and Statements of Work.</li>
<li>Create and report on sophisticated project plans that delineate critical technical milestones.</li>
<li>Identify key risks arising out of projects and manage stakeholders, working toward solutions that are informed and meet expectations. </li>
<li>Works with our Account Managers, internal, field and security services teams to provide pre- and post-sale project support as needed to clarify service expectations, including providing diagrams, verbal explanation, and written documentation</li>
<li>Develops and grows internal technical knowledge base on the entire cloud infrastructure stack and presenting ongoing technical training to TSI staff where needed. </li>
<li>Provides guidance to sales, operations, marketing, and product development on industry and technical trends observed within our clients’ environments and competitors.</li>
<li>Leads network/cloud security engineering: design, implementation, optimization, monitoring and troubleshooting of LAN, WAN, WLAN and DR networks.</li>
<li>Leads and demonstrates best practice usage of technologies and policy administration: Firewalls, IDS/IPS, DLP, Proxy, Endpoint, management, logging, security groups and network segmentation, and system hardening.</li>
<li>Other duties as determined necessary.</li>
</ul>
 
Knowledge, Skills, Core Competencies:
<ul>
<li>Proven experience with professional services- scoping, sizing, solutioning with clients is a must.</li>
<li>Technical and operational acumen with developing solutions for pricing of cloud migration and network services.</li>
<li>Expert knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP).</li>
<li>Expert knowledge of security concepts and technologies (e.g., firewalls, VPNs).</li>
<li>Expert understanding of cloud technology (Azure, Office 365) with a broad understanding of infrastructure.</li>
<li>Significant experience in the design of distributed, high availability server-based network computing infrastructures; Azure, and Office 365 design, build and/or operational experience.</li>
<li>Track record juggling the pursuit of multiple opportunities across different lines of business and several BDEs simultaneously.</li>
<li>Competency with research skills and industry acumen required to perform insight-based selling and to put IT solutions in the context of the most pressing (and funded) business challenges for new and existing clients.</li>
<li>Understanding of target industries and solution areas.</li>
<li>Understanding of computer networking - Routing/Switching, LAN/WAN, network &amp; hardware security, and Multi-Vendor Firewall Configuration.</li>
<li>Knowledge and understanding of Windows, Linux, and Mac.</li>
<li>Ability to build Lab environments.</li>
</ul>
Other Requirements:
<ul>
<li>Leads the deployment and maintenance of network monitoring solutions.</li>
<li>Expertly applies virtualization technologies such as VMWare and Hyper-V.</li>
<li>In depth knowledge of multi-tier application architecture on infrastructure and cloud environments.</li>
<li>Apply skills with securing sensitive data in production environments.</li>
<li>Displays resourcefulness, self-starter with strong work ethic; willing to identify issues and lead them to conclusion.</li>
<li>Presents ideas clearly to management. </li>
<li>Demonstrates strong problem-solving and analytical skills. </li>
</ul>
Degree and Certification Requirements:
<ul>
<li>BA/BS Degree – preferred; or related experience.</li>
<li>Certified Azure Solutions Architect Expert</li>
<li>Certified Cisco Network Associate</li>
<li>Certified Sophos Firewall Architect</li>
</ul>
Experience Requirements:
<ul>
<li> 5-7+ years of expert experience in IT engineering</li>
<li>5+ years of expert experience in Cloud Network experience</li>
<li>5+ years expert experience in a Solutions Engineering and Solutions Architect role</li>
<li>5+ years of expert experience in M365 and its cloud applications (MDM)</li>
<li>Supervisory and management experience strongly preferred (not required)</li>
</ul>
Light local travel to client locations in MA. This role is hybrid-remote.
 
TSI offers a generous and comprehensive benefits package to its full time employees.
<ul>
<li>Medical and Dental Insurance</li>
<li>Vision Plan</li>
<li>Supplemental Life Insurance</li>
<li>Flexible Spending Account</li>
<li>Retirement Savings Plan with matching contribution</li>
<li>Paid Time Off and Holidays</li>
</ul>
Pay Range: $120,000- $160,000 plus Quarterly Bonus Opportunity
 
 
 
Requirements:

Network and Cloud Solutions Manager

<h3>Job Description</h3>
Job DescriptionJob Description: Short Description: ITAM Desktop Tier III Technician Complete Description: Position Summary: The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets. Key Responsibilities: 1.Advanced Imaging, Configuration, and Deployment Perform advanced imaging and configuration of Windows-based desktops and laptops. Deploy and set up hardware, ensuring all devices are properly configured. 2.Break/Fix Troubleshooting and Tier III Support Provide Tier III support for escalated technical issues. Diagnose and resolve advanced problems with Windows operating systems and desktop applications. 3.Onboarding and User Support Support onboarding by configuring and deploying user-specific hardware and software. Provide guidance and training to end-users. 4.IT Asset Management Maintain accurate records of deployed IT assets in asset tracking tools. Support asset lifecycle management, including procurement and decommissioning. 5.Process Improvement and Collaboration Proactively identify opportunities for system modifications and process optimizations. Collaborate with network and development teams to align technical solutions with business goals. Required Experience and Skills: Minimum 5 years of experience in providing help desk support for Windows operating systems. Strong understanding of endpoint protection and management tools. Preferred Qualifications: ITIL v4 Foundation Certification. CompTIA A+ Certification or equivalent technical support certification. Technical Skills: Experience in providing help desk support for Windows operating systems. Strong understanding of endpoint protection and management tools. ITIL v4 Foundation Certification. CompTIA A+ Certification or equivalent technical support certification. 
Flexible work from home options available.

ITAM Desktop Tier III Technician

<h3>Job Description</h3>
Job DescriptionDescription:

The Cato Institute is seeking a highly capable Senior Director of Enterprise IT to lead and manage core IT operations and Salesforce-based digital services for our 200-person organization. The ideal candidate must possess strong expertise in the Microsoft Office 365 ecosystem, SharePoint, Teams, Azure Active Directory, and related Microsoft cloud services. Experience managing Microsoft licensing, configurations, and enterprise deployments is essential. Knowledge of cybersecurity best practices is preferred. 
 
The Senior Director will oversee a team of eight hybrid and remote staff and coordinate with external vendors. This individual will be responsible for advancing the Institute’s technology infrastructure, enhancing enterprise productivity through Microsoft systems, and ensuring secure, efficient delivery of IT services.
 
This is a hands-on leadership role that combines strategic IT oversight, infrastructure management, and cross-departmental collaboration, with an emphasis on team development, service excellence, IT training, and operational reliability.
This role offers the opportunity to lead enterprise IT operations at one of the country’s most influential think tanks. You’ll support and enable Cato’s mission by delivering secure, scalable, and well-managed technology systems that power research, fundraising, education, and outreach.
 
This is a hybrid position in Washington, DC. Occasional availability required for after-hours system maintenance.
 
The projected salary range for this role is $120,000 - $155,000 per year. 
Compensation is based on the successful candidate's educational background, experience, and skills.
 
About Cato
 
The Cato Institute is a public policy research organization—a think tank—dedicated to the principles of individual liberty, limited government, free markets, and peace. Its scholars and analysts conduct independent, nonpartisan research on a wide range of policy issues.
 
Founded in 1977, Cato owes its name to Cato’s Letters, a series of essays published in 18th-century England that presented a vision of a society free from excessive government power. Those essays inspired the architects of the American Revolution. And the simple, timeless principles of that revolution — individual liberty, limited government, and free markets – turn out to be even more powerful in today’s world of global markets and unprecedented access to information than Jefferson or Madison could have imagined. Social and economic freedom is not just the best policy for a free people, it is the indispensable framework for the future.
 
Cato Institute is an Equal Opportunity Employer.
 
Key Responsibilities:
Team Leadership &amp; Department Management
<ul>
<li>Lead and develop a high-performing, collaborative, hybrid, and full-time remote team supporting infrastructure, user support, CRM, and enterprise applications.</li>
<li>Set clear, measurable objectives for individuals and the team, aligning them with broader organizational goals.</li>
<li>Foster a culture of trust, accountability, and continuous improvement by modeling integrity, curiosity, and a service-oriented mindset.</li>
<li>Provide regular coaching, mentorship, and career development opportunities to nurture team growth and retain top talent.</li>
<li>Act as a liaison between technical staff and non-technical departments, translating needs and solutions in accessible, collaborative ways.</li>
<li>Help manage change effectively by preparing team members for new technologies, processes, or organizational shifts, while maintaining stability and morale.</li>
</ul>
IT Operations &amp; Infrastructure Oversight
<ul>
<li>Manage Cato’s Microsoft-centric IT environment, including Office 365, Azure Active Directory, Teams, and SharePoint.</li>
<li>Oversee hardware provisioning, software licensing, network performance, device management, patch management, and helpdesk operations.</li>
<li>Lead IT budgeting, procurement, and vendor contract negotiations.</li>
<li>Develop system documentation, business continuity procedures, and lifecycle upgrade plans.</li>
<li>Oversee system maintenance and upgrades, and ensure responsive user support.</li>
<li>Establish and maintain internal control infrastructure across IT systems, ensuring compliance with security, audit, and regulatory requirements.</li>
<li>Implement and enforce segregation of duties within IT operations to minimize risks, prevent conflicts of interest, and strengthen accountability.</li>
</ul>
Salesforce &amp; Digital Services Oversight
<ul>
<li>Provide oversight for the Salesforce Nonprofit Cloud ecosystem.</li>
<li>Supervise team members responsible for Salesforce operations and Account Engagement (Pardot).</li>
<li>Monitor data integrity and system effectiveness across digital platforms in coordination with leadership.</li>
</ul>
Strategic Planning &amp; Cross-Department Collaboration
<ul>
<li>Align IT initiatives with organizational strategy and evolving departmental needs, including supporting the Institute’s goals for responsible adoption and integration of AI technologies.</li>
<li>Stay informed on Microsoft product roadmaps and emerging technologies to enhance efficiency and scalability.</li>
<li>Design and deliver institute-wide and departmental training programs on enterprise applications and IT best practices, fostering digital literacy, user adoption, and continuous learning across the organization.</li>
</ul>
Requirements:
Education/ Experience 
<ul>
<li>Bachelor’s degree in information technology, computer science, or a related field.</li>
<li>7+ years of progressive IT experience, including at least 3 years in a management or senior leadership role.</li>
<li>Demonstrated experience managing a Microsoft 365 environment, including Azure AD, Teams, Exchange Online, and SharePoint.</li>
<li>Working knowledge of Salesforce Nonprofit Cloud and experience supervising teams managing Salesforce and related digital systems.</li>
<li>Experience with IT budgeting, vendor management, and enterprise software licensing.</li>
<li>Demonstrated knowledge of cybersecurity best practices, including identity management, data protection, risk assessment, and incident response planning.</li>
<li>Experience supporting organizational AI initiatives, such as ensuring responsible use and integrating AI capabilities into enterprise systems.</li>
<li>Familiarity with nonprofit, mission-driven, or educational institutions is a plus.</li>
</ul>
Skills
<ul>
<li>Strong leadership and team management skills; experience directly managing IT professionals.</li>
<li>Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders. </li>
<li>Ability to manage team and stakeholder expectations and coach them on industry best practices.</li>
<li>Ability to problem-solve, manage crisis situations effectively, and maintain professional composure under pressure.</li>
<li>Strong executive presence and ability to interact with all levels of management within the organization, as well as experience working directly with C-Level/senior leadership.</li>
</ul>
How to Apply
Please submit the following materials:
<ul>
<li>Resume</li>
<li>Cover Letter</li>
</ul>
Benefits
All Cato employees are provided with:
<ul>
<li>Medical, dental, and vision insurance</li>
<li>Employer contribution to a Health Savings Account (HSA)</li>
<li>Generous vacation and sick days</li>
<li>Paid parental leave</li>
<li>Employer-provided life and disability insurance </li>
<li>401(k) employer match</li>
<li>Transit/ Parking benefits </li>
<li>Pet discount plan</li>
</ul>
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer visa sponsorship.

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