<h3>Job Description</h3>
Job Description
 
RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.
At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.
 
DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026).
 
BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.
 
GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.
 
RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.
 
Summary: 
We are seeking an IT Specialist to provide technical support and assistance to our team. The ideal candidate will have a solid understanding of IT systems, hardware, and software and be able to troubleshoot issues efficiently. This role is perfect for someone looking to gain experience in a dynamic hospitality environment.
Key Responsibilities:
<ul>
<li>Technical Support: Deliver on-site and remote technical support to employees, resolving hardware and software issues.</li>
<li>Troubleshooting: Diagnose and resolve technical issues related to computers, printers, and networks.</li>
<li>Installation: Assist in the installation and configuration of computer systems, applications, and peripherals as well as Point of Sales systems.</li>
<li>Maintenance: Perform routine maintenance and updates on hardware and software systems.</li>
<li>Documentation: Maintain accurate records of support requests, resolutions, and system configurations.</li>
<li>User Training: Educate staff on best practices for using technology and software applications.</li>
<li>Collaboration: Collaborate closely with the IT team to support the rollout of new technologies and ensure smooth execution of system upgrades.</li>
</ul>

Qualifications:
<ul>
<li>Education: A high school diploma or equivalent is required. Additional coursework in Computer Science or IT is strongly preferred. </li>
<li>Experience: IT support experience preferred; hospitality industry background a plus.</li>
<li>Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and basic networking. Toast POS experience is required.</li>
<li>Communication: Strong interpersonal and communication skills, with a talent for translating complex technical concepts into clear, user-friendly language for non-technical users. </li>
<li>Problem-Solving: Excellent analytical and troubleshooting abilities.</li>
<li>Certifications: CompTIA A+, Network+, or similar certifications are advantageous.</li>
</ul>

Working Conditions:
<ul>
<li>Ability to lift up to 50 lbs and work across multiple environments (e.g., office, server room) required.</li>
<li>Availability to work flexible hours, when necessary.</li>
<li>Candidate must have access to dependable transportation. </li>
</ul>

IT Support Specialist - RDG

<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Category : Client Operations 
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You 
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Your Responsibilities
The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. 
<ul>
<li>End to end process management (creating, updating, maintaining) </li>
<li>Managing communication and project management when required. </li>
<li>Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support </li>
<li>Be an expert in escalation triage, validation and agent support </li>
<li>Maintain contact with and manage communications appropriately with all stakeholders in the agreed process </li>
<li>Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience </li>
<li>Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements </li>
<li>Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team. </li>
<li>Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience </li>
<li>Provide targeted training to agents on process, products or services </li>
</ul>
Recommended Skills
<ul>
<li>Strong product/ tools/ process knowledge. </li>
<li>Process driven thinking and designing </li>
<li>Experience in an online operation, project management or online escalations environment </li>
<li>Maintains calm focus and communicates effectively </li>
<li>Strong communicator and presentation skills </li>
<li>Comfortable in managing escalations stakeholder </li>
<li>Awareness of the importance of data and key performance metrics </li>
<li>Ability to perform in a complex, high-stakes, fast-paced environment </li>
<li>Drive escalations through defined process to resolution </li>
<li>Drive change in an unstructured environment </li>
</ul>
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy&nbsp;
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer

Process Improvement Lead

<h3>Job Description</h3>
Job DescriptionIT Program Manager Greater Fort Lauderdale, FL | On-Site Long-term on-site contract, with potential for extension or permanent placement ARC Group is recruiting an IT Program Manager for our Fortune 500 client to oversee the delivery of IT product construction projects across destination developments. This role ensures all projects are delivered on time, within budget, and aligned with brand standards and KPIs. The IT Program Manager will collaborate with IT Product Teams, Construction, Refurbishment, and other brand operating departments, including Operations, Design, Procurement, Brand Product Development, and external vendors and partners. The ideal candidate will act as a strategic partner to stakeholders, champion IT product capabilities across destination projects, and drive the delivery of world-class solutions. This is an on-site role in Greater Fort Lauderdale, FL, initially a long-term contract with potential for extension or conversion to a permanent position. Please note: ARC Group can only consider candidates who do not require sponsorship now or in the future. Candidates represented by third parties will not be considered. Key Responsibilities of the IT Program Manager:
<ul>
<li>Lead and manage all projects within the delivery program, ensuring on-time, on-budget, and high-quality delivery.</li>
<li>Collaborate with cross-functional teams and external vendors to define milestones, scope, and responsibilities.</li>
<li>Monitor project progress, track risks, and communicate updates to stakeholders.</li>
<li>Manage vendor performance to meet time, budget, safety, and brand standards.</li>
<li>Align project requirements with execution priorities and planning efforts.</li>
<li>Maintain program health and status reports; implement process improvements as needed.</li>
<li>Proactively manage program financials, budgets, and resource allocation.</li>
<li>Mentor and guide Project Managers, enforcing project management standards.</li>
<li>Ensure clear communication with internal and external stakeholders, including executive leadership.</li>
<li>Resolve conflicts and drive alignment among teams and suppliers.</li>
</ul>
Financial Responsibilities:
<ul>
<li>Manage program/project budgets and optimize resource utilization.</li>
<li>Ensure projects are delivered within budget, schedule, and quality standards.</li>
<li>Apply accounting rules for expense and capital activities; monitor financial implications of systems and services.</li>
<li>Identify cost optimization opportunities and manage financial performance.</li>
</ul>
 Required Qualifications for the IT Program Manager:
<ul>
<li>Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).</li>
<li>5+ years of professional experience in IT infrastructure program management.</li>
<li>Fully bilingual in English and Spanish (conversational).</li>
<li>Proven ability to lead and influence cross-functional teams in a fast-paced environment.</li>
<li>Experience with IT infrastructure projects in construction or destination development environments.</li>
<li>Strong analytical, quantitative, and problem-solving skills, with ability to use data to support decisions.</li>
<li>Excellent verbal, written, and presentation skills, including executive-level communication.</li>
<li>Comfortable working with international teams and on construction sites.</li>
<li>Must be able to work on-site in Greater Fort Lauderdale, FL.</li>
<li>Must be able to work without sponsorship now or in the future.</li>
<li>ARC Group is not accepting candidates submitted by third parties.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Masters degree in a relevant field or equivalent experience.</li>
<li>PMP, PRINCE2, or other relevant project management certification.</li>
<li>3+ years of program management experience.</li>
<li>Knowledge of industry trends and best practices in IT project management.</li>
<li>Experience in creating key requirement documentation and project artifacts.</li>
<li>Strategic thinker with a positive, proactive approach and ability to drive ideas into action.</li>
</ul>

IT Program Manager, Product Construction

<h3>Job Description</h3>
Job DescriptionSalary: 
We are seeking an experienced and self-driven Software Developer with expertise in both frontend and backend development. The ideal candidate will be proficient in Angular for frontend development, Python/NodeJS for backend development, and have experience with Kafka for stream processing. This role is key to building scalable, cloud-based software solutions and involves taking ownership of entire projects, including designing and implementing new microservices to meet specific business needs. The developer will work independently and take full responsibility for the lifecycle of these projects from planning through deployment. The role also includes the responsibility for documenting technical processes and solutions effectively. This position follows Scrum methodology, and experience with Jira is required. The role also requires curiosity and a passion for continuous learning. Key Responsibilities 
Design, develop, and maintain both frontend and backend components of cloud-based applications, with a focus on creating new microservices to address specific business needs. Build responsive and high-performing user interfaces using Angular. Develop backend services and APIs using Python and NodeJS, ensuring scalability, security, and performance. Implement and manage Kafka-based streaming systems for real-time data processing. Take ownership of microservice development, from concept to deployment, working independently and leading the implementation of new features. Optimize database solutions, including MySQL, NoSQL, and BigQuery, to handle large-scale data. Collaborate with cross-functional teams, including product managers, designers, and DevOps engineers, to deliver high-quality software solutions. Use Jira for project management, tracking tasks, and ensuring timely delivery of project milestones. Participate in Agile Scrum ceremonies, including sprint planning, daily standups, and retrospectives. Document technical solutions, processes, and architecture to ensure clarity and maintainability for current and future team members. Stay curious, exploring new technologies and tools, and looking for ways to improve both the frontend and backend aspects of the product. Troubleshoot and debug complex issues across the full stack, ensuring the application operates smoothly in production. Ensure adherence to best practices for coding, security, and scalability across both frontend and backend systems. 
Qualifications &amp; Skills
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). 3+ years of experience in full-stack development with strong proficiency in Angular (for frontend) and Python/NodeJS (for backend).
Proven experience in building and managing microservices architectures. Strong knowledge of Kafka for stream processing and building real-time data systems. Experience with cloud-based applications and scalable, secure architectures. Expertise in MySQL, NoSQL databases, and BigQuery. Familiarity with RESTful APIs, GraphQL, and microservices architecture. Experience with Google Cloud Platform (GCP) or similar cloud services is a plus. Strong problem-solving skills and the ability to handle projects independently from start to finish. Proficiency in using Jira and experience working in an Agile/Scrum environment. Strong technical writing skills, with the ability to document systems, processes, and solutions clearly and concisely. Curiosity, a passion for continuous learning, and a proactive attitude towards self- improvement. Experience with CI/CD pipelines and DevOps best practices is a plus. Why Join Us? Work on modern technologies across the full stack, including Kafka and cloud-based microservices. Take ownership of impactful projects and contribute directly to the evolution of the product. Be part of a collaborative, agile team that values continuous learning and improvement. Opportunities for career growth and professional development. Competitive salary and benefits package. If youre excited about taking full ownership of projects, building microservices, documenting

Software Developer

<h3>Job Description</h3>
Company Overview
At Fulfil, we’re on a mission to transform how high-growth e-commerce and retail brands operate at scale. Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management—powering the operational backbone for leading merchants like Mejuri, HexClad and The Ridge. With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow
 
Role : ERP Implementation Associate
We’re looking for an ambitious, early-career ERP Implementation Associate who wants to learn by doing—working alongside the sharpest operators in modern commerce and taking real ownership from day one. This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world. You’ll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, you’ll work directly with our merchants to help them get the most out of Fulfil’s platform. And yes—you’ll travel. We fly out to work with customers in person across North America and the UK, and you’ll be right there with us
 
&amp;#x1F6A8; We are bringing on board a batch of Associates to start together in our Miami office, so if you're sharp and can move fast, get in touch. Please note we’ll only interview candidates who show sharpness, creativity, and high-agency thinking in their first interaction with Fulfil. Make that first impression count!
 
Location: In office Miami (opportunity to WFH up to 2 days a week over time)
Type: Full-Time
Travel: Up to 50% across North America &amp; UK
Expected Start Date: August 25, 2025
 
What You’ll Do: 
<ul>
<li>Support the onboarding of new merchants by helping configure and launch their operations on Fulfil</li>
<li>Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship</li>
<li>Own specific workstreams and deliverables within larger implementation projects</li>
<li>Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)</li>
<li>Use AI tools like ChatGPT and Claude to streamline configuration and documentation</li>
<li>Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live</li>
<li>Travel on-site to work directly with customers, understand their operations, and build deep context</li>
<li>Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation</li>
<li>Grow into a full-stack implementation consultant—fluent in both business problems and technical solutions</li>
</ul>
 
We’re Looking for Someone With 
<ul>
<li>1–3 years of full-time experience, ideally in a customer-facing role—internships, campus work, or support roles all count.</li>
<li>Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces.</li>
<li>Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions.</li>
<li>Takes initiative and follows through—comfortable working independently, asking the right questions, and keeping things moving.</li>
<li>Motivated to grow fast, improve continuously, and raise the bar for themselves and the team.</li>
<li>Thinks creatively and isn’t afraid to experiment when there’s no obvious answer.</li>
<li>Leans in when the work gets intense—especially when it's in service of a great outcome for the team or the merchant.</li>
<li>Excited by the idea of using modern tools (ChatGPT, Slack, Zapier, GSuite) to move faster and work smarter.</li>
<li>Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK.</li>
</ul>
 
Nice to Haves: 
<ul>
<li>Took courses in supply chain, accounting, finance, or operations</li>
<li>Have used Shopify, Amazon Seller Central, or marketplaces</li>
<li>Have worked with eCommerce merchants or understand DTC brands</li>
<li>Have played with automation or AI tools on your own (we’d love to hear how)</li>
</ul>
 
You Shouldn’t Apply If
<ul>
<li>You prefer routine tasks over end-to-end ownership of solutions</li>
<li>You’re uncomfortable with fast-paced environments where accountability is high</li>
<li>You avoid digging deeply into problems</li>
<li>You aren’t ready to lead projects or help others</li>
</ul>

Implementation Associate (SCM/ERP) - Sept 2 Start

<h3>Job Description</h3>
Job Description
IT TECH SUPPORT 
CRU LLC Pembroke Pines, FL, USA
Benefits Offered
401K &amp; IRA
Employment Type
Full-Time
We are seeking qualified IT Service Technicians to expand our business model . The tech should be business experienced in Desktop/Network/Server IT Support, Hardware, Software, Firewalls, Routers and CAT5e cabling is a plus. Some VOIP skills would be helpful. Must have: Reliable Transportation and be available Monday thru Friday during 9am to 5pm. Some late evenings or weekends maybe required for special projects. This position is approx. 40 hours per week. We do not have any part-time positions available. A proper business dress code is required: Company logo Shirt (white) will be provided, candidates must have black pants, black belt, black shoes.
We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment. The tech must successfully address challenging business user computing issues. If you have the experience and the desire, we'd like to talk to you.
Responsibilities include identifying, documenting and troubleshooting business user computing issues to resolution and maintaining customer satisfaction.
Candidates must be energetic and focused with a strong motivation to learn new technologies, management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
New Hire benefits and pay will be determined based on Knowledge, Experience and Certifications.
Mileage is paid to and from jobsites when needed.
Minimum Skills Required: •Minimum 2+&nbsp;years experience in the field •Knowledge of current supported software and technologies •Strong interpersonal skills required to effectively communicate with users and vendors •Passion for teamwork, continuing education, problem solving and exceptional customer service
Soft Skills:
<ul>
<li>Must be able to communicate technical jargon to non-technical people</li>
<li>Leading clients through discovery phase (asking the right questions)</li>
<li>Aggressive problem solver while simultaneously displaying excellent customer service</li>
<li>Above average written and verbal skills</li>
<li>Excellent time management and prioritization skills</li>
<li>Ability to gather data, compile information and prepare reports</li>
<li>Exceptional organization, customer service and time-management skills</li>
</ul>
SKILLS REQUIRED:
<ul>
<li>Troubleshooting&nbsp;Computer Software and Hardware</li>
<li>Installation and Configuration of Windows Server 2012 and above</li>
<li>Exchange 2012 ~ Higher and Office 365 Apps</li>
<li>Active Directory Configuration and Maintenance (including GPO administration)</li>
<li>Configuring Outlook (POP/IMAP/local Exchange/hosted Exchange)</li>
<li>Installation and Configuration of Windows OS&nbsp;(both peer-to-peer and domain environments)</li>
<li>Fiber/Cable/DSL Connections (shared Internet connections in general)</li>
<li>Network Infrastructure (switches/routers/firewalls)</li>
<li>Ability to perform OS reloads including backup of user data, and recovery</li>
<li>Malware/Virus/Spyware Removal</li>
<li>Printing (local and remote)</li>
<li>Remote Desktop Connection (client and Terminal Server environments)</li>
<li>VPN Setup and Operation (client and server)</li>
<li>Wireless (WiFi) Protocols and Security</li>
<li>DNS, DHCP, TCP/IP</li>
</ul>
AN UNDERSTANDING OF THE FOLLOWING IS BENEFICIAL:
<ul>
<li>Office 365 Cloud Services ( Configure, Deploy, Maintain )</li>
<li>Enterprise Backup Solutions ( Local / Offsite )</li>
<li>Virtualization with VMWare and/or Hyper-V</li>
<li>MS-SQL ( 2012~Higher )</li>
</ul>
This Position Entails:
Promoting and Selling IT Services plus Upgrades. Troubleshooting business user problems onsite and remotely. Accurate documentation of all activities conducted. The ability to manage, maintain, troubleshoot and support our business users' networks, equipment, software and services. The ability to learn quickly and adapt to changing requirements.
The Successful Candidate must be: •Professional and articulate •Interpersonally adept •Technically proficient •A relationship builder •Speak, read and write English fluently (Spanish is very useful) •Valid driver's license and proof of insurance •Reliable transportation •Background check and drug screen (may be required)
To be considered for this position, please reply to this ad with both of the following:
• Cover Letter - Attached or typed into the email • Resume Attached - Not typed or posted into the email
Please send resume to: <a href="mailto:hr@cru-usa.com" target="_blank">hr@cru-usa.com</a>
About CRU LLC:
We are an IT Support Company
Report Job
Company address: 9000 Sheridan Street Suite 111, Pembroke Pines, FL. 33024
Company DescriptionWe are an IT Support Company 
<h3>Company Description</h3>
We are an IT Support Company

IT SALES & TECH SUPPORT

<h3>Job Description</h3>
Job DescriptionHiring Now IT Project Manager for well known aviation company. The ideal candidate will be responsible for designing, implementing, managing, and evaluating IT projects across our organization. In order to do this successfully, this person should feel comfortable handling multiple tasks at a time. Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field Proven project management experience Knowledge of SQL, Crystal Reports and AI Agents Ability to manage multiple projects at a time In office role Great benefits. Apply for this great position as a it project manager today! Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1549 Company DescriptionThis company offers growth and a great group of people to work with. 
<h3>Company Description</h3>
This company offers growth and a great group of people to work with.

IT PROJECT MANAGER

<h3>Job Description</h3>
Job Description
General Description:
The Applications Manager provides leadership and oversight for the Tax Collector’s Office technology applications and infrastructure, supervising the Exchange Administrator, Telephony/Call Center Administrator, Webmaster, and Server Administrator. This position ensures that all assigned systems operate securely, efficiently, and in compliance with applicable laws, including Department of Highway Safety and Motor Vehicles (DHSMV) regulations, Department of Revenue (DOR) guidelines, and cybersecurity standards. The role is responsible for maintaining high availability of email services, telephony systems, public-facing websites, and server infrastructure while supporting critical tax collection and driver license systems.
Minimum Education and Experience Requirements:
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.</li>
<li>Five (5) years of progressively responsible IT experience in systems administration, application management, telephony, or web management.</li>
<li>Two (2) years in a supervisory or team lead role.</li>
<li>Experience with Microsoft Exchange, enterprise telephony/call center systems, website management, and both Windows and Unix environments required.</li>
<li>Knowledge of property tax, business tax, motor vehicle, and driver license systems preferred.</li>
<li>Public-sector or government IT experience strongly preferred.</li>
</ul>
Licenses and Certifications:
<ul>
<li>Microsoft Certified: Exchange Server or Microsoft 365 Messaging Administrator preferred.</li>
<li>Security+ or other recognized cybersecurity certification strongly preferred.</li>
<li>ITIL Foundation certification desirable.</li>
<li>Cisco, Avaya, or other telephony-related certifications preferred.</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Supervise and coordinate the daily activities of the Exchange Administrator, Telephony/Call Center Administrator, Webmaster, and Server Administrator.</li>
<li>Oversee the operation and security of Microsoft Exchange email systems, including account management, retention policies, encryption, and threat protection.</li>
<li>Manage enterprise telephony and call center systems, including IVR configuration, call routing, reporting, uptime monitoring, and integration with customer service applications.</li>
<li>Direct website management activities to ensure the Tax Collector’s Office website is secure, accurate, ADA/Section 508 compliant, and provides timely public information.</li>
<li>Oversee Windows and Unix server administration, including installation, upgrades, patch management, performance monitoring, backups, and disaster recovery.</li>
<li>Ensure operational readiness and compliance of application systems supporting property tax collection, business tax receipts, motor vehicle registrations, and driver license issuance.</li>
<li>Implement and maintain robust cybersecurity practices, including access control, vulnerability scanning, incident response, and alignment with frameworks such as NIST and CIS.</li>
<li>Conduct or coordinate periodic security audits, penetration testing, and risk assessments for all managed systems.</li>
<li>Collaborate with state agencies (DHSMV, DOR) and third-party vendors to maintain and enhance system functionality, security, and compliance.</li>
<li>Develop and enforce policies, procedures, and documentation for all supported systems and applications.</li>
<li>Prepare operational and performance reports for IT leadership and executive management.</li>
<li>Respond to escalated technical issues and lead resolution efforts for critical incidents.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Advanced knowledge of Microsoft Exchange administration, Office 365 integration, and email security protocols.</li>
<li>Strong understanding of enterprise telephony/call center operations, IVR systems, and call performance analytics.</li>
<li>Web administration expertise, including content management systems, accessibility compliance, and website security best practices.</li>
<li>Proficiency in Windows and Unix server administration, virtualization, networking fundamentals, and system security hardening.</li>
<li>Knowledge of tax and driver license systems, including integration with state-level databases and applications.</li>
<li>Deep understanding of cybersecurity principles, tools, and regulatory requirements for government agencies.</li>
<li>Strong leadership, communication, and problem-solving skills to work effectively with technical teams, management, vendors, and state agencies.</li>
<li>Ability to manage multiple priorities in a high-demand, deadline-driven environment.</li>
</ul>
Work Conditions:
Physical Requirements
<ul>
<li>Work is generally sedentary but may require lifting or moving equipment weighing up to 50 pounds. Occasional travel between office locations or data centers may be required.</li>
</ul>
Sensory Requirements
<ul>
<li>Requires visual acuity to work with computer hardware and software, and the ability to communicate effectively both verbally and in writing.</li>
</ul>
Work Environment
<ul>
<li>Standard office environment with occasional travel for training, vendor coordination, or state agency meetings.</li>
<li>May require evening or weekend hours during system implementations, upgrades, or emergencies.</li>
</ul>
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