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<h3>Job Description</h3>
Who are we?
 
Generali Global Assistance is proudly part of the Europ Assistance Group brand, and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
 
Employees enjoy a plethora of benefits to include:
<ul>
<li>A diverse, inclusive, professional work environment</li>
<li>Flexible work schedules</li>
<li>Company match on 401(k)</li>
<li>Competitive Paid Time Off policy</li>
<li>Generous Employer contribution for health, dental and vision insurance</li>
<li>Company paid short term and long-term disability insurance</li>
<li>Paid Maternity and Paternity Leave</li>
<li>Tuition reimbursement</li>
<li>Company paid life insurance</li>
<li>Employee Assistance program</li>
<li>Wellness programs</li>
<li>Fun employee and company events</li>
<li>Discounts on travel insurance</li>
</ul>
 
Pay range: $150,000.00 - $180,000.00/YR
No Work VISA, or Work Sponsorship Available.
 
What you’ll be doing.
 
Job Summary:
As a Technical Lead on the IT Platforms team, you will play a pivotal role in shaping the development, testing, and release processes for Travel Insurance platforms. The IT Platforms engineering team serves as the backbone for all development efforts within the CSA line of business.
 
Principal Duties:
<ul>
<li>Technical Leadership: Provide leadership by developing and maintaining code, supporting B2B, B2C, and B2B2C customer-facing platforms.</li>
<li>Innovation: Develop innovative solutions for new and existing customers and distribution channels.</li>
<li>Collaboration: Work closely with technical leads, developers, QA, release engineers, architects, business analysts, project managers, technical account managers, and data and security/compliance analysts in a global and culturally diverse environment.</li>
<li>Cross-Functional Engagement: Collaborate with engineering, business operations, product, and commercial teams to deliver key results, establish service standards, and continuously optimize service quality.</li>
<li>Best Practices: Provide technical expertise to implement best practices within the IT Platforms engineering team.</li>
<li>Team Coordination: Collaborate with DevOps, Infrastructure, Information Security, and technology compliance teams.</li>
<li>Issue Resolution: Resolve complex platform issues related to security scans, performance tuning, payments, and insurance claims processing.</li>
<li>Technical Expertise: Advanced hands-on expertise in analysis, coding, troubleshooting, bug fixes, feature enhancements, maintenance, and support.</li>
<li>CI/CD Experience: Extensive experience with CI/CD systems and processes in a microservices AWS Cloud environment.</li>
<li>Agile Methodology: Proficient in Agile Scrum methodology with experience in epic/story creation using Jira.</li>
<li>Leadership Experience: Proven ability to lead a global team of over 50 internal and external Managed Service Providers.</li>
<li>Collaboration Skills: Experience working with external channel partners, customers, and third-party technology vendors to ensure 24/7 support, escalation handling, troubleshooting, and triage.</li>
</ul>
 
Responsibilities:
Leadership – 15%
<ul>
<li>Directing the development team in the design, development, testing and deployment of applications</li>
<li>Collaborate with the Architecture and Solution design team in documenting the technical design specifications for features, create epics, stories, ticket assignment to developers and QA, track and report status</li>
<li>Mentoring junior team members and ensuring they adhere to software development standards, conduct code reviews and peer reviews of solutions and technical artifacts.</li>
<li>Take accountability over triage and resolution of complex platform issues, performance/latency challenges.</li>
</ul>
Software Development – 70%
<ul>
<li>Design, technical design, develop code and test software programs and application systems</li>
<li>Contribute to sprint planning and daily scrum meetings to report status and address development gaps with offshore developers</li>
<li>Remove blockers faced by developers and QA team</li>
<li>Fix defects found in production system</li>
</ul>
Project Coordination and Support - 15%
<ul>
<li>Align external partner deliverables and support with the internal team capacity, velocity and delivery ensuring predictable dates and support for live services</li>
<li>Collaborate with internal project management team in conceptualizing and development of new software programs and applications</li>
<li>Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments</li>
<li>Assist in defining software development project plans, including work breakdown structure, estimates, scoping, scheduling and implementation</li>
<li>Analyze and assess existing business systems and procedures</li>
</ul>
 
Required / Desired Knowledge, Experiences and Skills:
<ul>
<li>5-10 years in Software Engineering.</li>
<li>Frameworks and Technologies: Strong experience with Spring Boot, JEE, IoC/DI, JPA, and Hibernate.</li>
<li>Cloud Services: Proficient in AWS services and infrastructure, including AWS SQS, SNS, Lambda, API Gateway/Portal, Route 53, EBS, Fargate, CloudFormation, and Terraform.</li>
<li>CI/CD and Version Control: Strong knowledge of CI/CD pipelines, branch management, release builds, Jenkins, and Bitbucket.</li>
<li>Agile Methodology: Experienced in applying Agile methodologies to the SDLC using Jira and Confluence.</li>
<li>Middleware and Messaging: Experience with JBoss 7.0 or Wildfly, JMS, HornetMQ, and RabbitMQ.</li>
<li>Design and Best Practices: Excellent understanding of design patterns, coding methods, and best practices.</li>
<li>Troubleshooting and QA Collaboration: Hands-on technical troubleshooting experience and collaboration with QA engineers to develop test cases and test plans.</li>
<li>API Development: Experience in developing RESTful and SOAP APIs within a microservices architecture on AWS Cloud.</li>
<li>Databases: Proficient with MSSQL, MySQL/Aurora, and NoSQL/DynamoDB.</li>
<li>JavaScript Frameworks: Experience with JavaScript frameworks such as React.js and ExtJS.</li>
</ul>
 
Education/Certifications:
<ul>
<li>High School Diploma or Equivalent (GED) required.</li>
<li>Bachelor's Degree in computer science, Information Systems or related field preferred</li>
</ul>
 
Where you’ll be doing it.
This is a hybrid role based out of our Pembroke Pines, FL office. The role will require working onsite 2 days a week and working from home 3 days a week.
 
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

Software Engineer Technical Lead

<h3>Job Description</h3>
We are looking for a Lead Data Engineer to spearhead the creation of scalable, high-performance data solutions. This key leadership role demands both deep technical expertise in modern data architectures and a strategic mindset to advance our enterprise data platform into a reliable, unified data lakehouse. 
 
<ul>
<li>Architect and implement data solutions aligned with the long-term strategy of an enterprise-wide, centralized data lakehouse.</li>
<li>Design and build robust ELT pipelines using Azure and Microsoft Fabric, ensuring smooth system integration and alignment with business needs.</li>
<li>Enhance ingestion, storage, and transformation workflows within Fabric to support efficient, high-performance handling of structured and semi-structured data.</li>
<li>Develop reusable data models and curated datasets from diverse sources while ensuring compliance with data governance, lineage, and quality standards.</li>
<li>Partner with Information Security and Infrastructure teams to implement data security protocols and streamline data integration efforts.</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor’s degree required; Master’s preferred in Computer Science, Data Science, Engineering, or a related field.</li>
<li>5+ years of hands-on data engineering experience with proven success delivering large-scale data solutions.</li>
<li>Advanced proficiency in Python/PySpark for data transformation.</li>
<li>Solid experience with SQL, NoSQL databases, and modern data warehouses.</li>
<li>Deep knowledge of Azure data services, particularly Data Factory and Microsoft Fabric.</li>
<li>Experience with major cloud platforms (Azure, AWS, GCP) and their integration with Fabric.</li>
<li>Expertise in data modeling, data architecture, and data warehouse optimization.</li>
<li>Familiarity with CI/CD tools and practices, such as Azure DevOps.</li>
<li>Experience in a data solution architect role is a strong plus.</li>
</ul>

Lead Data Engineer

<h3>Job Description</h3>
We are seeking a highly skilled and experienced Senior Software Engineer specializing in MuleSoft to join our team. The ideal candidate will have a strong background in software development, with a focus on designing, implementing, and managing complex integration solutions using the MuleSoft Anypoint Platform. This role requires a deep understanding of integration patterns, API-led connectivity, and cloud-based solutions.
 
 
About the Role
 
 
This role involves designing, developing, and maintaining integration solutions using the MuleSoft Anypoint Platform while collaborating with cross-functional teams to gather and understand business requirements.
 
 
Responsibilities
 
<ul>
<li>Design, develop, and maintain integration solutions using the MuleSoft Anypoint Platform.</li>
<li>Collaborate with cross-functional teams to gather and understand business requirements, translating them into technical solutions.</li>
<li>Implementation of MuleSoft projects, ensuring they align with architectural standards and best practices.</li>
<li>Manage the full lifecycle of MuleSoft integrations, including design, development, testing, deployment, and support.</li>
<li>Optimize existing MuleSoft applications for performance, scalability, and reliability.</li>
<li>Troubleshoot and resolve complex issues related to MuleSoft integrations and middleware.</li>
<li>Stay current with MuleSoft features, updates, and industry trends to ensure our solutions are innovative and effective.</li>
<li>Participate in code reviews, ensuring adherence to best practices and coding standards.</li>
<li>Perform unit testing, integration testing, along with CICD (Continuous Integration and Continuous Deployment).</li>
<li>Create and maintain detailed documentation for all integration solutions and processes.</li>
<li>Implementation of MuleSoft components with DataWeave and RAML for integrations flows, APIs and data transformation.</li>
<li>Identify, investigate, and resolve production issues in a timely manner, based on the priority.</li>
<li>Follow and enforce coding best practices, particularly concerning resilience, data, and security.</li>
<li>Collaborating with various teams, including Project Managers, Product Owners, and Analysts to foster ideation and deliver cutting-edge software solutions.</li>
</ul>
 
Qualifications
 
<ul>
<li>3 - 5 years of experience as an Engineer with 2 - 3 years of experience of demonstrated expertise with MuleSoft APIs.</li>
<li>2+ years of proficiency in ETL or API Technology Concepts.</li>
<li>Intermediate to Advanced knowledge of data management including: Extract, transform, load, API Concepts for relational databases, Data warehousing, data marts, data stores, data sets.</li>
<li>Experience with multiple successful API deployments used in production (on-prem, CloudHub or hybrid deployments).</li>
<li>Required hands-on experience and knowledge of implementing API using REST/web services.</li>
<li>Strong analysis and design skills with a focus on system design, flow, and performance.</li>
<li>Experience working in a fast-paced environment, ideally supporting a 24/7/365 organization.</li>
<li>Attention to detail with the ability to produce reliable, effective solutions.</li>
</ul>
 
Required Skills
 
<ul>
<li>Strong expertise in the MuleSoft Anypoint Platform, including API Manager, Design Center, Runtime Manager, and connectors.</li>
<li>Experience in Anypoint Studio, Advanced API Development, and DataWeave.</li>
<li>Experience in Architecting, design, support, and creation of root cause analyses.</li>
<li>Proficiency in Java, JSON, XML, RESTful APIs, and data transformation techniques.</li>
<li>Experience with cloud platforms such as AWS, Azure, or Google Cloud, particularly in deploying and managing MuleSoft applications.</li>
<li>Familiarity with DevOps practices, CI/CD pipelines, and automated testing.</li>
<li>Excellent problem-solving skills, with the ability to troubleshoot and resolve complex integration issues.</li>
<li>Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.</li>
<li>MuleSoft certifications (e.g., MuleSoft Certified Developer, MuleSoft Certified Architect) are highly desirable.</li>
</ul>
 
Preferred Skills
<ul>
<li>3-5 years of software engineering experience with 2-3 years focus specifically in MuleSoft Anypoint Platform.</li>
</ul>
 
<ul>
<li>Must possess experience with the following components of MuleSoft Anypoint platform:</li>
</ul>
 
<ol>
<li>API Manager</li>
<li>Design Center</li>
<li>Runtime Manager</li>
<li>Connectors</li>
<li>DataWeave</li>
</ol>
 
<ul>
<li>Must possess strong experience with API development and integrations, inclusive of proficiency with:</li>
</ul>
 
<ol>
<li>RESTful APIs</li>
<li>ETL processes</li>
<li>Successful cloud/on-prem API deployments</li>
</ol>
 
<ul>
<li>Must possess proficiency with Java, JSON, XML, and data transformation techniques.</li>
<li>Must possess experience with cloud platforms (AWS, Azure, GCP) and DevOps practices (CI/CD pipelines, automated testing).</li>
<li>Strong problem-solving skills with root cause analysis, system design, performance tuning, and troubleshooting capabilities.</li>
</ul>

Sr. Software Engineer (MuleSoft)

<h3>Job Description</h3>
System Administrator (Microsoft 365, SSO, MDM, macOS, Network)
 
About Us:
Ubicquia revolutionizes critical infrastructure, transforming it into intelligent systems that drive energy efficiency, bolster grid resilience, and streamline operations for utilities and municipalities. Harnessing the power of advanced analytics and AI, Ubicquia processes over 2 billion data points daily, providing insights to optimize the management of streetlights, distribution transformers, and utility poles. Its cutting-edge platforms—featuring sensors, software, and seamless connectivity—are deployed in more than 800 cities and integrated with top-tier manufacturers of streetlights, transformers, and public safety solutions. Ubicquia is headquartered in Florida. Discover more at <a href="http://www.ubicquia.com" target="_blank">www.ubicquia.com</a>.
 
Our products need to handle information at massive scale and extend well beyond basic IoT devices. We're looking for engineers and developers who bring fresh ideas from all areas, including information storage/retrieval, distributed computing, large-scale system design, networking and data storage, security, and artificial intelligence.
 
Position Summary:
We are seeking a highly skilled and proactive System Administrator to manage and optimize our IT systems with a core focus on Microsoft 365, Single Sign-On (SSO), Mobile Device Management (MDM), macOS support, and network infrastructure. This role will play a critical part in ensuring secure, seamless, and efficient access to technology resources across the organization.
The ideal candidate is experienced in Microsoft 365 cloud services (Azure AD, Intune, Exchange, Teams, SharePoint), identity and access management, enterprise endpoint support (macOS, Windows, mobile), and modern automation practices. This is a hands-on technical role with a balance of daily support and strategic systems improvement.
 
Key Responsibilities:
1. Microsoft 365 Administration
<ul>
<li>Manage users, licenses, groups, and access in Azure Active Directory.</li>
<li>Configure and maintain Exchange Online, SharePoint, Teams, and OneDrive.</li>
<li>Monitor service health, implement DLP, retention, MFA, and compliance policies.</li>
</ul>
 
2. Identity &amp; SSO Management
<ul>
<li>Implement and maintain Single Sign-On (SSO) using Azure AD, SAML, OAuth, or OpenID Connect.</li>
<li>Integrate new applications with identity platforms and enforce Conditional Access.</li>
</ul>
 
3. Mobile Device Management (MDM)
<ul>
<li>Administer Microsoft Intune for laptops, phones, tablets (iOS/Android).</li>
<li>Configure compliance policies, deploy applications, and manage BYOD/corporate device security.</li>
</ul>
 
4. macOS Support
<ul>
<li>Provide expert-level support for macOS systems in an enterprise environment.</li>
<li>Integrate macOS devices with IT infrastructure using tools like Jamf, Kandji, or Intune.</li>
</ul>
 
5. Automation &amp; Scripting
<ul>
<li>Use PowerShell, Bash, or Power Automate to streamline tasks (e.g., onboarding, reporting).</li>
<li>Maintain and document reusable scripts and automation workflows.</li>
</ul>
 
6. Service Desk Oversight
<ul>
<li>Manage the IT ticketing system (e.g., ServiceNow, Jira Service Desk).</li>
<li>Ensure SLAs are met, improve workflows, and generate support performance reports.</li>
</ul>
 
7. Systems Monitoring &amp; Maintenance
<ul>
<li>Monitor systems and apply regular patches/updates across M365, identity services, and endpoints.</li>
<li>Support backups, disaster recovery tests, and system security audits.</li>
</ul>
 
8. Documentation &amp; Training
<ul>
<li>Maintain accurate and current system documentation, SOPs, and user guides.</li>
<li>Provide training to IT staff and end users for new features or updates.</li>
</ul>
 
9. Security &amp; Compliance
<ul>
<li>Work with the security team to enforce access controls, privileged access management, and IT policies.</li>
<li>Assist with audits and ensure adherence to compliance standards.</li>
</ul>
 
10. On-Call Rotation
<ul>
<li>Participate in a rotating on-call schedule for critical incidents and after-hours emergencies.</li>
</ul>
 
Required Qualifications:
<ul>
<li>Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).</li>
<li>Experience: 5+ years in system or cloud administration with M365 focus.</li>
<li>Skills &amp; Knowledge:</li>
<li>Proficiency with Microsoft 365 Admin Center, Azure AD, Exchange Online, Teams, SharePoint.</li>
<li>Hands-on with SSO integration and identity protocols (SAML, OAuth).</li>
<li>Strong PowerShell scripting and automation capabilities.</li>
<li>Experience with macOS administration and tools like Jamf, Intune, Kandji.</li>
<li>Working knowledge of networking fundamentals (DNS, DHCP, VPN, firewalls).</li>
<li>Familiarity with ITSM systems and service desk operations.</li>
<li>Excellent troubleshooting, communication, and organizational skills.</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Certifications (highly desirable):</li>
<li>Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator (MD-100/MD-101)</li>
<li>Microsoft Certified: Azure Administrator, Security Administrator, or SC-300</li>
<li>ITIL v4 Foundation</li>
<li>Bonus Skills:</li>
<li>Familiarity with Okta, Ping Identity, Defender for Office 365</li>
<li>Experience with Azure Automation, Power Automate, Ansible, Terraform</li>
<li>Linux server administration and scripting (Bash, Python)</li>
<li>Networking certifications (e.g., CCNA, Network+)</li>
<li>Project Experience: Proven contributions to IT projects such as M365 migration, company-wide MDM rollout, or enterprise SSO implementation.</li>
</ul>
 
Why Join Us?
<ul>
<li>Make a strategic impact on IT infrastructure at a growing organization.</li>
<li>Work in a modern tech stack with cloud-first systems.</li>
<li>Collaborate with experienced professionals in a supportive environment.</li>
<li>Opportunities for certification, training, and technical growth.</li>
</ul>
 
What We Offer:
<ul>
<li>Competitive salary and benefits package</li>
<li>Fully covered medical, dental and vision insurance employee premiums</li>
<li>Equity Plan</li>
<li>Unlimited PTO</li>
<li>Rich Total Rewards BENEFITS package</li>
<li>Life Insurance, LTD STD</li>
<li>Supplementary Insurance</li>
<li>Flexible Spending Account (FSA) and Dependent Care Account (DCA)</li>
<li>401(k) Retirement Plan</li>
<li>Other excellent benefits!</li>
<li>Opportunities for professional growth and development</li>
<li>Collaborative and supportive work environment</li>
<li>The chance to work on exciting and challenging projects</li>
</ul>
 
Ubicquia is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Ubicquia also makes reasonable accommodations for disabled employees consistent with applicable law.
 
No external recruiters will be considered.

System Administrator

<h3>Job Description</h3>
Unleash Your Technical Expertise in a Role Requiring In-Depth Knowledge and Daily Hands-On Tasks
 
This Role is On-Site only 
Starting Salary: $104,969.24
 
 
WORK OBJECTIVE:
 
This is an advanced technical position responsible for high level technical resolutions and administrative maintenance. The candidate must be a subject matter expert with hands-on experience in :
 
<ul>
<li>Windows Server operating systems</li>
<li>Active Directory</li>
<li>Virtualization</li>
<li>Email Technologies</li>
<li>SANs</li>
<li>Backup software.</li>
</ul>
 
This position is responsible for troubleshooting, installing, configuring, and maintaining server hardware, operating systems, and applications in support of business requirements. Provides technical support during critical and non-critical business hours. Proactively identifies and automates the resolution to availability and performance issues throughout the environment.
 
This role holds the responsibility of managing a diverse datacenter environment which includes both planning and implementing critical projects in support of a wide range of complex applications. This includes upgrades, maintenance and migrations and proactive monitoring of 24x7 mission critical systems.
 
This position requires a high level of independent judgment, technical skill, organization and planning. Must possess a core set of troubleshooting skills and technical knowledge that can yield timely results and successfully multi-task several assignments without loss of quality. A strong focus on documentation is essential to success at this position. Experience with an enterprise ticketing system and ticketing concepts is required.
 
KNOWLEDGE, SKILLS, AND ABILITIES:

<ul>
<li>Design (Architect), Deploy, and Maintain all Data Center technologies across its lifecycle.</li>
<li>VMware, Storage Area networks (SANs), Backup and Replication technologies, Windows Operating Systems, Active Directory, SIEM, Email and Endpoint Security, Web Security Gateways, Load Balancers, Virtual Networks, Microsoft Exchange, Microsoft Systems Center Suite (SCOM, SCCM), AWS, Azure, Disaster Recovery, etc</li>
<li>Able to absorb large amounts of information, analyze it for key factors, and provide clear, easily implementable recommendations</li>
<li>Help define and device the right IT strategy and approach that will support the business plans and goals. Thorough knowledge of systems analysis, statistics, and formal principles of reasoning.</li>
<li>Up-to-date knowledge of state-of-the-art automated hardware, software, and communications technologies and trends.</li>
<li>Knowledge of server/storage infrastructure, including IT best practices, industry standards, and market trends</li>
<li>Knowledge of principles, practices, methodologies and techniques utilized to effectively manage and motivate a diverse workforce</li>
<li>Skill in adapting to a changing work environment, competing demands and ability to deal with frequent change, delays or unexpected events</li>
<li>Skill with the research, analysis, and resolution of computer hardware and software problems</li>
<li>Skill in relaying technical communications issues clearly, both orally and in writing, to non-technical individuals</li>
<li>Skill in communicating with management regarding new hardware and software products being installed on current systems and evaluating the need for future upgrades on existing equipment and software</li>
<li>Ability to clearly communicate and understand information in English, both orally and in writing</li>
<li>Ability to effectively present information and technical advice to top management and/or all relevant constituents/parties/individuals</li>
<li>Ability to correctly interpret and efficiently implement all applicable policies and procedures</li>
<li>Ability to manage multiple priorities to ensure that deadlines are met and to set priorities that move projects through efficiently to achieve customer and quality objectives</li>
<li>Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes</li>
</ul>
 
 
ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
 
<ul>
<li>Assesses and maintains server infrastructure reliability and implementation</li>
<li>Manages projects and support activities for server maintenance</li>
<li>Coordinates, plans, assigns, supervises, and reviews the work of junior staff</li>
<li>Recommends approval for hiring and staff evaluations</li>
<li>Maintains user accounts for a variety of platforms used throughout the organization</li>
<li>Performs regular auditing and reporting activities of server maintenance</li>
<li>Participates in vendor acquisition and manages products and relationships</li>
<li>Identify, design, and implement network technologies and methodologies to meet the future needs of the enterprise, including core, distribution, and access layers.</li>
<li>Respond to security events both independently and as part of an Incident Management Team.</li>
<li>Perform advanced troubleshooting.</li>
<li>Participate in hardware and software reviews and recommend purchases.</li>
<li>Analyze and make recommendations for hardware and software standardization.</li>
<li>Provides complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Is proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability.</li>
<li>Deploys and configuring complex server operating systems and applications in physical, virtual, and containerized compute environments to corporate and vendor standards.</li>
<li>Performs complex application and storage system upgrades (hardware/software) as well as scheduled health checks in accordance with established corporate policies and procedures.</li>
<li>Responsible for installing, configuring, and maintaining storage, replication and backups for all systems and ensuring data integrity.</li>
<li>Responsible for all technical reference documentation to be used in support and training of Information Technology (IT) personnel.</li>
<li>Defines, assigns, and supervises work in development of new or revised server deployments and projects, and supervises as required to achieve desired results within established time frames.</li>
<li>Coordinates all work efforts, testing, problem resolution and application activities of assigned area of responsibility with project staff and other CTD groups on a daily basis as necessary.</li>
<li>Provides status reports of current and planned work efforts as required.</li>
<li>Actively participates in design, planning, and development of the installation and relocation of server-related hardware and software.</li>
<li>Contributes in the strategic planning to help automate activities of the organization.</li>
<li>Performs systems analysis and design of complex computer networks in order to implement server hardware and software, as well as peripheral devices.</li>
<li>Compiles, reviews, and maintains documentation of equipment inventory and licensing.</li>
<li>Provides comparative costs for hardware and software of assigned projects.</li>
<li>Participates in the preparation and submission of yearly budgets.</li>
<li>Maintains diagrams of data centers and all hardware housed within them.</li>
<li>Complete/participate in completion of annual performance evaluations of assigned staff.</li>
<li>Interfaces with other Project Leaders as necessary on all server-related tasks.</li>
<li>Helps develop security measures for operating system and hardware equipment.</li>
<li>Other duties as assigned.</li>
</ul>
 
 MINIMUM QUALIFICATIONS:
<ul>
<li>Associate’s degree in information technology, or an equivalent combination of education, preferred certifications, training, and/or experience.</li>
<li>Five (5) years of progressively responsible experience in Infrastructure/Systems administration in the field of server technologies which include:</li>
<li>Strong technical background and experience in structured analysis, Microsoft technologies, and Enterprise server-based environments mandatory</li>
<li>Design and support of systems within an enterprise environment</li>
</ul>
 
Technology or Software: 
<ul>
<li>Advanced administration of Microsoft Windows Server Operating Systems</li>
<li>Advanced administration of Active Directory</li>
<li>Advanced experience with NetApp SANs or similar enterprise storage technologies</li>
<li>Advanced administration of VMWare infrastructure</li>
<li>Advanced experience with Microsoft Exchange Servers</li>
<li>Advanced experience with Veeam or similar enterprise backup and replication technologies</li>
<li>Advanced experience with Microsoft Systems Center Suite</li>
</ul>
 
 
PREFERRED QUALIFICATIONS:
 
<ul>
<li>Master’s degree in information science and at least two (2) years of working as a lead role in a server technologies group.</li>
<li>PMP, Microsoft Certified: MCSE: Core Infrastructure, VMware Certified: VCP/VCAP</li>
<li>Microsoft, VMware, Veeam, or equivalent combination of certifications</li>
</ul>
 
Technology or Software: 
<ul>
<li>Advanced administration of Microsoft System Center (SCOM, SCCM)</li>
<li>Advanced administration of Forcepoint Secure Web Gateway</li>
<li>Advanced administration of McAfee ePolicy Orchestrator</li>
<li>Advanced administration of VMware Carbon Black Solutions</li>
<li>Advanced administration of Amazon AWS, Microsoft Azure, including cloud migration and disaster recovery</li>
<li>Experience with administering Microsoft SQL Server.</li>
<li>Advanced PowerShell scripting</li>
</ul>

Senior Systems Engineer - Windows/VMWare/SAN

<h3>Job Description</h3>
Only Candidates with US Work Authorization will be considered.
 
This position is fully on-site in Coral Gables, FL.
 
Job Summary:
 
The People Development and Experience Analyst is responsible for designing and implementing initiatives that enhance employee development, engagement, and overall workplace experience. This role will drive people-centric programs focused on learning and development, performance management, employee engagement, and organizational culture to create a thriving and productive work environment.
 
Key Responsibilities:
 
Employee Development &amp; Learning:
<ul>
<li>Design, implement, and manage training and development programs tailored to employee needs.</li>
<li>Partner with leadership to identify skill gaps and create learning initiatives that support career growth.</li>
<li>Coordinate external training opportunities, workshops, and e-learning programs.</li>
<li>Evaluate the effectiveness of learning programs through feedback and performance assessments.</li>
</ul>
 
Employee Engagement &amp; Experience:
<ul>
<li>Develop and execute strategies to enhance employee engagement and satisfaction.</li>
<li>Conduct regular employee feedback surveys and analyze data to improve workplace experience.</li>
<li>Organize company-wide events, wellness programs, and recognition initiatives to foster a positive culture.</li>
<li>Act as an employee advocate by ensuring open communication and addressing workplace concerns.</li>
</ul>
 
Performance &amp; Talent Management:
<ul>
<li>Support performance review cycles, including goal setting, feedback processes, and career development planning.</li>
<li>Assist managers in implementing effective coaching and mentoring strategies.</li>
<li>Facilitate leadership development programs and succession planning efforts.</li>
</ul>
 
Culture &amp; Diversity Initiatives:
<ul>
<li>Promote an inclusive and diverse workplace through tailored initiatives and awareness programs.</li>
<li>Collaborate with DEI (Diversity, Equity, and Inclusion) teams to align people strategies with company values.</li>
<li>Support the integration of company values into daily operations and decision-making.</li>
</ul>
 
Qualifications &amp; Experience:
 
<ul>
<li>Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.</li>
<li>3+ years of experience in HR, Learning &amp; Development, Employee Engagement, or a related area.</li>
<li>Strong knowledge of performance management, talent development, and employee experience best practices.</li>
<li>Excellent communication and interpersonal skills with the ability to build strong relationships.</li>
<li>Proficiency in HRIS, LMS, and employee engagement tools is a plus.</li>
<li>Ability to work independently, manage multiple projects, and drive initiatives from conception to execution.</li>
<li>Strong technology skills, including proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), HR analytics tools, virtual collaboration platforms (Microsoft Teams), and learning management systems (LMS).</li>
<li>Strong verbal and written (English, Portuguese is a plus) communication skills.</li>
</ul>
 
Why Join Us?
 
<ul>
<li>Be part of a people-first culture that values employee growth and well-being.</li>
<li>Work in a dynamic environment where innovation and collaboration are encouraged.</li>
<li>Make a meaningful impact on the employee’s journey and help shape an exceptional workplace experience.</li>
</ul>
 
Apply Now and become a key player in enhancing our people development and experience!
 
Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

People Development & Experience Analyst

<h3>Job Description</h3>
My client is seeking a IT and Business Systems Manager ideally in the Miami, FL area. This role will act as a D365 CE/CRM Solutions Architect in creating roadmaps and have a deep expertise in Microsoft Dynamics Sales, Customer Service, and Marketing, as well as PowerApps, SQL databases, and API integrations, is essential for optimizing systems, automating workflows, and driving efficiency across the organization.
 
Responsibilities and Qualifications:
<ul>
<li>Hands-on in the architecture of Dynamics 365 CE/CRM modules, like Customer Engagement, Sales and Marketing</li>
<li>Power Platform experience, specifically with Power Automate and PowerApps experience; low code, no code</li>
<li>Experience with Microsoft Dynamics 365 customizations and development (C# Plugins and JavaScript) in order to conduct code reviews for developers</li>
<li>Experience in managing an MSP and near and offshore resources</li>
<li>Strong experience with SQL and leveraging API </li>
<li>Exceptional organizational skills and a commitment to adhering to established processes with discipline</li>
</ul>
 
Benefits:
<ul>
<li>Healthcare &amp; Insurance</li>
<li>401(k) Plan</li>
<li>Profit sharing</li>
<li>PTO &amp; Paid Holidays</li>
<li>Life Insurance</li>
<li>Short and Long-Term Disability</li>
</ul>
 
If you are interested in this opportunity, please contact Marion Ramirez at <a href="mailto:m.ramirez@nigelfrank.com" target="_blank">m.ramirez@nigelfrank.com</a>. Interview slots are filling quickly!

IT & Business Systems Manager (D365)

<h3>Job Description</h3>
Overview:
We are seeking a skilled and motivated Full Stack Developer with experience in C#/.NET and Blazor to join our team on a 6-month contract-to-hire basis. This role offers the opportunity to work on dynamic web applications and enterprise solutions while collaborating closely with cross-functional teams in a fast-paced environment.
Responsibilities:
<ul>
<li>Design, develop, and maintain full stack web applications using C#/.NET and Blazor.</li>
<li>Participate in the full software development lifecycle including requirements gathering, design, coding, testing, deployment, and maintenance.</li>
<li>Collaborate with UI/UX designers, backend developers, and other stakeholders to deliver high-quality solutions.</li>
<li>Write clean, scalable, and well-documented code.</li>
<li>Troubleshoot and debug applications, identify bottlenecks, and implement improvements.</li>
<li>Ensure the application is responsive and performs well across different platforms and browsers.</li>
<li>Contribute to code reviews and adhere to best practices in software development.</li>
</ul>
Requirements:
<ul>
<li>3+ years of experience as a Full Stack Developer or similar role.</li>
<li>Strong proficiency in C# and the .NET framework (.NET Core or later preferred).</li>
<li>Hands-on experience with Blazor (WebAssembly or Server-side).</li>
<li>Solid understanding of RESTful APIs, Entity Framework, and SQL databases.</li>
<li>Familiarity with version control systems (e.g., Git).</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Ability to work independently and as part of a team in a contract setting.</li>
</ul>
Nice to Have:
<ul>
<li>Experience with cloud platforms (Azure preferred).</li>
<li>Familiarity with DevOps practices or CI/CD pipelines.</li>
<li>Previous experience in a contract-to-hire or consulting role.</li>
</ul>
Work Authorization:
Must be authorized to work in the U.S. without sponsorship now or in the future.
 
(NO C2C)

Full Stack Engineer

<h3>Job Description</h3>
Job Role: ServiceNow CSM Architect
Location: Miami Lakes, FL
 
Job Description:
• Implementation of CSM Modules in ServiceNow for at least 2 programs.
• Implementation experience using Now Platform, Service Portal, Next UI Framework, Integration Hub
• Experience in Web Services like SOAP and REST to link ServiceNow with existing tools in a network
• Experience in building integration with SAP ECC 6 and S/4 Hana using Integration HUB spokes and BTP
• Hands on experience on Flow Designer, UI Builder, Virtual Agent, Service Catalog / Record Producer, Flow Designer
• Experienced in JavaScript, HTML, CSS, and ServiceNow scripting languages, Client side / Server-side
scripts, UI policy, Data policy, Business rule, script include, Script action, UI action, Flow designer and decision
table, Workflows, Rest and Soap based integration, transform map, Import set and Data sources
• Extensive experience in Integrating ServiceNow with other systems using custom developed &amp; Integration Hub spokes
• Workflow Automation using workflow, Document Feeds, email, Scheduled Script Executions, and Events
• Good knowledge of Glide API that is used with JavaScript to implement advanced features in ServiceNow.
• Implemented Access Control using ACL as well as Query Business Rules.
• Implemented complex processes in ServiceNow using workflows and flow designer
• Generating and scheduling reports and creating homepages to showcase Key Performance Indicators.
• Expertise in client and server-side scripting using components such as Client Scripts, Business Rules, Script Includes
• Configuration of alerts via e-mail and SMS services, to keep the users updated
• Experience in assessing Service management landscape including existing ServiceNow implementations, offering recommendations &amp; improvements
• Knowledge on ServiceNow Automated test framework
• Expertise in Custom module implementations
Roles &amp; Responsibilities
Requirements Gathering and Process Mapping:
• Conduct workshops with business and IT stakeholders, gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined CSM processes and systems aligned to industry best practices and standard.
Solution and Architecture Design:
• Design ServiceNow CSM architecture collaborating with business teams and development teams
• Define data; models, integrations, workflows, and UI experiences across CSM
Implementation:
• Lead and govern technical implementations across CSM (Case Management, Entitlements, Contracts).
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
 
Reporting &amp; Dashboards
• Design custom and out-of-the-box performance analytics, reports, and dashboards
 
Knowledge &amp; Mentorship:
• Guide and mentor development teams, BA teams, and platform administrators.
• Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.
Pre Sales &amp; Solutioning:
• Support the pre-sales team with solutioning and effort estimation.
• Provide product demos and support proof of concepts as required
• Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap.
 
Generic Managerial Skills:
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Good Communication and presentation skills, Client handling
• Thought leadership – Steer the team towards success by creating a trust environment.
• Good at creating required information for Reporting and Dashboards
 
ABOUT Ztek:
Website: <a href="http://www.ztekinc.com" target="_blank">www.ztekinc.com</a>
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Ztek Consulting | Talent Matters
Ztek is a minority and woman-owned business enterprise that provides customized talent management solutions for clients.

ServiceNow CSM Architect

<h3>Job Description</h3>
Full Stack Developer (GenAI / AI Agents)
$150,000 - $210,000 + 401(k) + Medical + PTO + Equity + Relocation + Progression
Miami, Florida – Onsite
 
Opportunity to join a leading GenAI start-up specializing in multi-agent conversational AI deployments! You will be working on leading edge technology within a close knit and fast paced start-up environment!
 
This role is perfect for a full-stack engineer ready to join Miami’s next AI powerhouse, backed by a clear product roadmap and explosive growth potential.
 
This ambitious startup, with substantial funding and backing from notable tech visionaries, is on a mission to become Miami's leading AI company. You'll have the chance to work on state-of-the-art technologies whilst rubbing shoulders with be greatest minds within AI.
 
 
Working within a highly skilled team of developers, you will develop an AI enabled SaaS platform that will be used to deploy leading edge conversational AI into the mainstream market! Technology stack will include but not limited to: React, TypeScript, Tailwind, Python, FastAPI, AWS, GraphQL, DevOps and more!
 
 
Join the brightest minds in AI within a close-knit, highly skilled team that’s at the forefront of pushing voice-enabled AI into the mainstream market!
 
 
The person:
 
 
*A strong full stack engineer!
* Frontend - React / TypeScript / Tailwind
* Backend - Python
* PostgreSQL, Edge Functions)
* AWS &amp; CI/CD
* Passionate about GenAI!
* Happy to work fully onsite in Miami (Relocation support offered)
 
 
The role:
 
 
* Lead the development of an AI enabled SaaS platform that deploys voice AI agents
* Frontend - React (TypeScript, Tailwind)
* Backend - Python (FastAPI)
* PostgreSQL, Edge Functions)
* AWS &amp; CI/CD
* Working within a small but highly skilled team
* Fully onsite in Miami working alongside a highly skilled team!

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