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<h3>Job Description</h3>
A Sr Manager, Software Engineering of Level 1 &amp; 2 Salesforce Support manages and leads a team providing technical support to customers, primarily focused on resolving complex Salesforce-related issues. This role involves technical expertise, leadership, and strong communication skills to ensure effective resolution of support cases and drive customer satisfaction. Your Role: Team Leadership 
<ul>
<li>Lead and mentor a team of Salesforce support engineers, providing guidance, coaching, and performance management.</li>
</ul>
 Technical Expertise 
<ul>
<li>Possess a deep understanding of Salesforce platform, including its various modules (SFX , SFX(CPQ) and Billing) and related technologies.</li>
</ul>
 Case Management 
<ul>
<li>Ensure team's work is completed in a timely manner and within SLAs by shifting resources and managing priorities as required, escalating as needed, while maintaining accurate documentation and communication.</li>
</ul>
 Customer Communication 
<ul>
<li>Build strong relationships with customers, providing clear and concise technical explanations and updates on case status.</li>
</ul>
 Process Improvement 
<ul>
<li>Identify and implement process improvements within the support team to enhance efficiency and effectiveness.</li>
</ul>
 Collaboration 
<ul>
<li>Work closely with internal teams like Sales, Service, Product, and Engineering to resolve issues and ensure product alignment. (added "Service")</li>
</ul>
 Incident Management 
<ul>
<li>Lead the resolution of major incidents, ensuring timely recovery and minimal impact on customers.</li>
</ul>
 Knowledge Management 
<ul>
<li>Contribute to the development and maintenance of knowledge base articles and support documentation.</li>
</ul>
 Problem Solving 
<ul>
<li>Proactively identify and resolve potential issues before they impact customers. </li>
</ul>
 Technologies We Use: Salesforce, Service Station, Min Qualifications: 
<ul>
<li>Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as master's degree and 6 years' experience; a P.h.D. and 3 years'; or 20 years' experience in a related field.</li>
<li>3+ years' leadership experience with demonstrated ability to motivate and lead a team, providing clear direction and guidance.</li>
<li>5+ years' experience in Salesforce administration, development, or support roles, with a proven track record of leading and mentoring teams.</li>
<li>3+ years of ServiceNow experience</li>
<li>Strong understanding of Service Station and Salesforce platform, including its various modules and functionalities.</li>
</ul>
 Preferred 
<ul>
<li>5+ leadership experience with demonstrated ability to motivate and lead a team, providing clear direction and guidance with 5+ direct reports.</li>
</ul>
 Leadership and Management Skills: 
<ul>
<li>Experience leading and motivating small to medium-sized engineering teams: Candidates should have a proven track record of getting results through others.</li>
<li>Strong communication and collaboration skills: This position will need to effectively communicate with engineers, product managers, and other stakeholders with varying technical backgrounds.</li>
<li>Ability to prioritize tasks and manage competing demands: Juggling project needs with stakeholder requests and team goals requires strong prioritization skills.</li>
<li>Problem-solving and decision-making skills: This position will be asked to analyze problems, identify solutions, and make clear decisions that benefit the team and project.</li>
<li>Manage career progression for team members, including hiring, performance reviews, salary decisions, mentoring, coaching, and all duties normally associated with a hiring manager.</li>
<li>Work with your team to plan, design, implement and operationalize innovations and improvements to existing software.</li>
<li>Work with your team to continually improve their processes and develop best practices for agile development that deliver value to our stakeholders.</li>
<li>Servant leadership - we want you to empower your team members and remove roadblocks for them.</li>
<li>Desire to mentor and help our team members grow.</li>
<li>Excellent planning and prioritization skills with the ability to multitask and adapt to change.</li>
</ul>
 USD 144,900.00 - 241,500.00 per year Compensation: Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Sr Manager, Software Engineering

<h3>Job Description</h3>
Job Description
Technical Support Specialist (SolarWinds)
Joint Base Andrews
 
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
<ul>
<li>Smart people with a passion for technology</li>
<li>Ability to solve challenging business problems</li>
<li>Self-directed professionals</li>
<li>Hunger to continually learn and grow</li>
</ul>
 
PRIMARY RESPONSIBILITIES:
<ul>
<li>Proactively monitor network health using SolarWinds and SCOM, identifying and analyzing alerts for potential issues</li>
<li>Determine the impact of network events and escalate appropriately, creating Remedy tickets for internal support teams (back shop) or ServiceNow tickets for enterprise-level incidents</li>
<li>Accurately route and assign tickets to the correct resolution teams, ensuring prompt attention and minimizing service disruptions</li>
<li>Maintain detailed records of network events, actions taken, and communication related to incidents</li>
<li>Collaborate effectively with technical teams and stakeholders to troubleshoot and resolve issues</li>
<li>Contribute to the continuous improvement of monitoring processes and procedures</li>
<li>Stay up-to-date on the latest network technologies and monitoring best practices</li>
</ul>
 
REQUIREMENTS:
<ul>
<li>Bachelor's degree required</li>
<li>5+ years of experience in a similar role</li>
<li>Security+ certification</li>
<li>Active Security clearance</li>
<li>Proven experience in network monitoring and incident management</li>
<li>Hands-on experience with SolarWinds and SCOM monitoring platforms</li>
<li>Strong understanding of networking concepts including TCP/IP, DHCP, DNS, and routing</li>
<li>Familiarity with server technologies and operating systems (Windows/Linux)</li>
<li>Experience with ticketing systems such as Remedy and ServiceNow</li>
<li>Excellent analytical, problem-solving, and troubleshooting skill</li>
<li>Strong written and verbal communication skills with the ability to clearly articulate technical information to both technical and non-technical audiences</li>
<li>Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment</li>
<li>Strong attention to detail and ability to prioritize tasks effectively</li>
</ul>
 
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. 
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
 
#clearance

Technical Support Specialist (SolarWinds)

<h3>Job Description</h3>
Job DescriptionDirector of IT Asset Management (ITAM) We’re seeking a strategic and hands-on&nbsp;Director of IT Asset Management (ITAM)&nbsp;to lead the full lifecycle of IT assets—hardware, software, and cloud subscriptions. This role ensures compliance, optimizes asset utilization, and supports cost-effective IT operations. Key Responsibilities: 
<ul>
<li>Develop and lead ITAM strategy aligned with business goals.</li>
<li>Establish and enforce asset lifecycle policies and procedures.</li>
<li>Oversee acquisition, deployment, tracking, and disposal of IT assets.</li>
<li>Ensure accurate inventory and compliance using tools like ServiceNow HAMPro/SAMPro and CMDB.</li>
<li>Manage vendor relationships and a small internal ITAM team.</li>
<li>Lead internal/external audits and ensure software license compliance.</li>
<li>Collaborate with Procurement, Finance, Legal, and IT teams to align asset practices and budgets.</li>
<li>Identify cost-saving opportunities through asset optimization and vendor negotiations.</li>
<li>Promote a culture of accountability, continuous improvement, and service excellence.</li>
</ul>
Qualifications: 
<ul>
<li>Bachelor’s in IT, Business, or related field (Master’s preferred).</li>
<li>10+ years in ITAM or IT Operations, including 5+ years in leadership.</li>
<li>Experience with ITAM tools (e.g., ServiceNow, Flexera).</li>
<li>Preferred certifications: ITIL, CITAM, CSAM, CHAMP.</li>
</ul>
Success Metrics: 
<ul>
<li>Inventory accuracy, license compliance, cost savings, audit readiness, and team performance.</li>
</ul>
Work Environment: 
<ul>
<li>Hybrid schedule: 2–3 days onsite per week.</li>
<li>Occasional travel may be required. Onsite work requirements may change at any time.</li>
</ul>
 Estimated Min Rate: $70.00 Estimated Max Rate: $100.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: 
<ul>
<li>Medical, Prescription, Dental &amp; Vision Benefits (for employees working 20+ hours per week)</li>
<li>Health Savings Account (HSA) (for employees working 20+ hours per week)</li>
<li>Life &amp; Disability Insurance (for employees working 20+ hours per week)</li>
<li>MetLife Voluntary Benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>401K Retirement Savings Plan</li>
<li>Direct Deposit &amp; weekly epayroll</li>
<li>Referral Bonus Programs</li>
<li>Certification and training opportunities</li>
</ul>
 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day &amp; Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit <a href="https://www.yoh.com/applicants-with-disabilities" target="_blank">https://www.yoh.com/applicants-with-disabilities</a> to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a> 
<h3>Company Description</h3>
Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day &amp; Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website: <a href="https://www.yoh.com/" target="_blank">https://www.yoh.com/</a>

IT Asset Management Director (Contract-to-Hire)

<h3>Job Description</h3>
Job Description
Senior Software Developer 
Software Developer, Level 2 (SD2) 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Six (6) years of experience programming with object-oriented programming languages
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience programming in various languages
o&nbsp;&nbsp; C (must have) 
o&nbsp;&nbsp; Python (must have)
o&nbsp;&nbsp; C++&nbsp;
<ul>
<li>Experience implementing software life-cycle management</li>
<li>Experience leading projects for the design, development, and testing of software on various platforms</li>
<li>Experience developing continuous integration and build environments for CNO tools</li>
</ul>

Principal Software Developer 
Software Developer, Level 3 (SD3) 
<ul>
<li>Eight (8) years of experience programming with object-oriented programming languages</li>
<li>Experience programming in various languages</li>
</ul>
o&nbsp;&nbsp; C (must have) 
o&nbsp;&nbsp; Python (must have) 
<ul>
<li>
<ul>
<li>C++&nbsp;</li>
</ul>
</li>
<li>Experience implementing software lifecycle management</li>
<li>Experience leading teams to design, develop, and test software on various platforms</li>
<li>Experience developing continuous integration and build environments for CNO tools</li>
</ul>
Company DescriptionThe mission of Advanced Computer and Network Concepts L.L.C., a certified small disadvantage veteran owned small business, is to provide management consulting services with key program management and information technology core competencies. We offer detailed expertise with timely consultant service delivery. 
<h3>Company Description</h3>
The mission of Advanced Computer and Network Concepts L.L.C., a certified small disadvantage veteran owned small business, is to provide management consulting services with key program management and information technology core competencies. We offer detailed expertise with timely consultant service delivery.

Software Developers

<h3>Job Description</h3>
Job Description
Why Xpress Bill Pay
Xpress Bill Pay, a Springbrook Company, is an online nationwide company that provides fast, secure, and convenient online bill payment solutions. Founded in 2005 and located in American Fork, Utah, Xpress Bill Pay has developed an innovative web-based online payment system. This system makes it easy for large and small organizations to offer online bill payment to their customers via credit cards, debit cards or electronic fund transfers. The Company is fast growing with over one million registered users. We also offer accounting software that enables our payment portal to connect to our customers' in-house accounting software.
We offer employees a culture that emphasizes performance, productivity, and collaboration. You will be empowered and engaged working with like-minded individuals who are driven and passionate about contributing to a market-leading software organization with proven technology.
If you are motivated by the idea of delivering on the promise of solving for a new era of more efficient, open, and innovative governance and the opportunity to join an organization that provides a solid career path and promotions from within, then we'd love to hear from you.
 
Where you fit:
This high-impact, pro-active position will provide strategic day-to-day leadership for the Implementation and Training team, driving the organization's service delivery, utilization, and continuous process improvement efforts. This role will be responsible for achieving or exceeding time-to-go-live targets and implementing process improvements that enhance overall service efficiency and client satisfaction. In addition to directly contributing to the Company's strategic growth by driving operational excellence and fostering client relationships. The ideal candidate will have a strong background in electronic payments, SaaS ERP solutions, project management, and consulting with particular emphasis on working with local government applications and with a proven history of leading cross-functional teams to success.
 
KEY RESPONSIBILITIES:
· Provide leadership and management to the Implementation and Training team, ensuring alignment with the Company's strategic goals.
· Lead, mentor, and empower, cultivating a high-performance culture that emphasizes innovation, accountability, and continuous improvement.
· Be part of the hiring team, helping to attract, hire, and train new hires and existing employees in best practices.
· Own annual targets for the team deliverables including plan implementations and go lives that not only meet but exceed performance expectations.
· Serve as the primary escalation point for customers, ensuring swift and effective resolution of high-impact issues. Implement proactive monitoring and risk assessment processes to anticipate, identify and resolve problems before they escalate.
· Act as the internal escalation point for project managers and consultants, providing guidance and support to resolve complex project challenges.
· Gather and analyze client feedback to identify areas for improvement, ensuring customer success.
· Ensure oversight and governance on all projects.
· Primary point of contact and subject matter expert for coordination with the ERP services team.
· Primary point of contact and subject matter expert for coordination with the ERP and Payment product teams for matters regarding customer go-live requirements.
· When needed, provide the sales team with solutions engineering assistance.
· Maintain general awareness of Springbrook security and privacy policies.
· Report any security incident or suspected security incident to the Springbrook Incident Response Team
 
This position can be remote although extra consideration is given for those in the American Fork, UT area.
May require some travel (20%).
 
REQUIRED QUALIFICATIONS
· 5+ years' experience in Professional Services in a leadership role at a SaaS Company
· Experience implementing ERP software and/or payments solutions
· Experience working with and implementing solutions at small local government, townships, and municipalities.
· Strong relationship and team-building skills.
· Demonstrated success in meeting performance utilization targets.
 
PREFERRED QUALIFICATIONS
· Experience with project management tracking software (Kantata)
· Bachelor's degree
· Experience with finance and accounting principles
 
Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)
Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need

Implementation & Training Manager

<h3>Job Description</h3>
The Senior Software Engineer is responsible for developing and maintaining code within ServiceNow to implement new capabilities and features, enhance performance, and ensure maintainability. Additionally, the Senior Software Engineer contributes to Agile planning, offers expert advice, and monitors emerging trends. Key Responsibilities: 
<ul>
<li>Collaborate with Product Management to understand customer and end-user challenges, and design effective solutions.</li>
<li>Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt.</li>
<li>Anticipate capacity requirements for component usage and identify limitations.</li>
<li>Provide input on story sizing, backlog grooming, and release planning.</li>
<li>Contribute to product and solution designs to address critical issues and complex problems.</li>
<li>Develop solutions across multiple ServiceNow products to meet stakeholder needs.</li>
<li>Perform troubleshooting and investigations as needed.</li>
<li>Provide ongoing support, monitoring, and maintenance of deployed products.</li>
<li>Mentor and provide technical guidance to less experienced software engineers.</li>
<li>Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization.</li>
</ul>
 Skills: 
<ul>
<li>Ensure adherence to relevant technical strategies, policies, standards, and practices.</li>
<li>Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards.</li>
<li>Familiarity with ServiceNow's Common Service Data Model (CSDM).</li>
<li>Extensive experience in IT Operations Management (ITOM).</li>
<li>Extensive experience in engineering and operations, with a background in developing and managing a CMDB.</li>
<li>Participate in reviews of own work and lead reviews of colleagues' work.</li>
<li>Manage ServiceNow enhancements to improve business performance.</li>
<li>Strong analytical and troubleshooting skills.</li>
<li>Experience with Agile application development practices.</li>
<li>Strong ITSM product and development experience.</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.</li>
<li>Certified in ServiceNow system administration and/or application development (CSA, CAD).</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>ServiceNow Micro or Implementation Certifications.</li>
<li>Agile Certifications.</li>
</ul>
 USD 99,000.00 - 165,000.00 per year Compensation: Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

4,103 Technology Jobs in Massachusetts