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<h3>Job Description</h3>
Job Description
We are seeking a highly skilled and experienced Zero Trust Architecture (ZTA) Architect to serve as the Project Lead for a critical initiative. The ideal candidate will have a minimum of three years of working knowledge of Government Community Cloud High GCC-H)/GCC environments and a strong background in Zero Trust principles, architecture, and engineering. This role involves leading the design, implementation, and management of Zero Trust solutions in alignment with federal guidelines and best practices.
As the ZTA Architect, you will be responsible for overseeing technical tasks, managing project deliverables, and ensuring the successful execution of Zero Trust initiatives. This includes developing strategies, plans, and documentation to support the implementation of Zero Trust principles across identity, devices, applications, workloads, data, and network security.
Roles and Responsibilities:
<ul>
<li>Serve as the Project Lead for Zero Trust Architecture nitiatives, managing deliverables, timelines, and cross-functional collaboration.</li>
<li>Prepare and manage Task Order Management Plans, cost analyses, activity and project tracking schedules, risk registers, and risk/issue mitigation strategies for all SOC activities.</li>
<li>Develop and implement plans for the pillars of the Zero Trust Maturity Model (ZTMM), including Identity, Device, Application &amp; Workload, Data, Network &amp; Environment, Automation &amp; Orchestration, and Visibility &amp; Analytics.</li>
<li>Conduct assessment planning for Identity, Devices, Segmenting &amp; Network Security, Application Workload, and Data Protection, ensuring adherence to Federal Zero Trust tenants.</li>
<li>Ensure compliance with Federal Zero Trust tenants, including securing all communication regardless of network location, granting access to enterprise resources on a per-session basis, and enforcing dynamic policy-based access.</li>
<li>Monitor and measure the integrity and security posture of all assets, collecting and utilizing information to improve the enterprise's security posture.</li>
<li>Develop ZTA System Development Life Cycle (SDLC) and Cyber Supply Chain Risk Management (C-SCRM) support documentation and related artifacts in accordance with NIST SP 800-207 and other federal standards.</li>
<li>Identify, document, and mitigate risks associated with Zero Trust implementation, maintaining risk registers and issue mitigation strategies.</li>
</ul>
Required Qualifications:
<ul>
<li>Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. Equivalent work experience may be considered in lieu of a degree.</li>
<li>At least seven (7) years of overall experience in IT, cybersecurity, or a related technical field.</li>
<li>Minimum of three (3) years of hands-on experience in Government Community Cloud High (GCC-H)/GCC environments.</li>
<li>Proven experience in Zero Trust Architecture design, implementation, and management.</li>
<li>Experience with NIST SP 800-207 and other federal cybersecurity standards.</li>
<li>Demonstrated ability to lead projects, manage deliverables, and coordinate with cross-functional teams.</li>
<li>Knowledge, skills, and abilities to operate, maintain, and upgrade two or more of the following tools: Microsoft Sentinel, Microsoft Azure, Microsoft DfE, Xacta 360/IO, Zscaler, FedRamp, Cloudflare, NetWitness, Tenable IO, Nexpose, Armis, Trellix HX/CM, and ServiceNow.</li>
<li>Strong analytical, problem-solving, and communication skills.</li>
<li>Ability to pass a Public Trust background check prior to onboarding.</li>
</ul>

Zero Trust Architecture (ZTA) Architect

<h3>Job Description</h3>
Job Description
Power BI Developer REMOTE&nbsp; $55/hr W2 Security Clearance: Ability to successfully obtain a government-issued Public Trust clearance
ALTA IT Services is seeking a Business Intelligence developer who will spearhead development and delivery of critical reports and dashboards to our business clients within the Federal Government. In this position, you will utilize your experience with Microsoft Power BI and other Microsoft reporting and analytic tools in a cloud based environment to help customers with their data needs.
Job Description: •&nbsp;&nbsp; &nbsp;Work directly with key stakeholders to understand data needs, document report requirements, provide user support •&nbsp;&nbsp; &nbsp;Design, develop, and implement operational and analytic reports, visualizations, dashboards, and data extracts utilizing Microsoft Power BI and other query tools •&nbsp;&nbsp; &nbsp;Reengineer existing Power BI and SSRS reports and dashboards to source data from Azure data lake, Synapse Analytics, and Azure SQL Managed Instance •&nbsp;&nbsp; &nbsp;Analyze current ETL logic and data sources such as SQL Server databases and SSAS cubes to understand required data transformations •&nbsp;&nbsp; &nbsp;Analyze report performance and implement performance tuning, including visual components, DAX queries, Power Query, data model, caching to deliver high performance reports •&nbsp;&nbsp; &nbsp;Utilize Azure cloud data services such as data lake (ADLS), data warehouse, Synapse Analytics, and Analysis Services, to design and develop optimal reports to meet user needs •&nbsp;&nbsp; &nbsp;Collaborate with other team members including business analyst, data modeler, data architect, and data engineers to support design and implementation of data models and data transformations for Power BI reports •&nbsp;&nbsp; &nbsp;Design, develop, and implement processes and functions to ensure data quality in reports and analytics •&nbsp;&nbsp; &nbsp;Support Power BI administration tasks, including workspaces, access controls, apps, gateway and cloud data source connections, monitoring reports usage, monitoring and tuning utilization of compute and storage capacity •&nbsp;&nbsp; &nbsp;Ensure alignment with data governance policies, processes, and procedures •&nbsp;&nbsp; &nbsp;Incorporate AI/ML techniques and functions (e.g. Power BI Copilot) to enhance data processing and reporting •&nbsp;&nbsp; &nbsp;Assist the Help Desk with problem and incident management •&nbsp;&nbsp; &nbsp;Assist with end user training •&nbsp;&nbsp; &nbsp;Actively support Agile DevOps process, including Program Increment planning •&nbsp;&nbsp; &nbsp;Actively engage in continuous learning to increase relevant skills
Qualifications: •&nbsp;&nbsp; &nbsp;Bachelor’s degree and 8+ years of prior relevant experience •&nbsp;&nbsp; &nbsp;At least 4 years of demonstrated experience delivering reports, visualization, and analytics using Power BI, to include Power BI Cloud Service, Power BI desktop, Power BI Report Server •&nbsp;&nbsp; &nbsp;At least 4 years of experience working directly with business end users to understand requirements, develop reports, and provide ongoing support •&nbsp;&nbsp; &nbsp;Experience with the Microsoft Business Intelligence Stack (Power BI, SSAS, SSRS, and SSIS) •&nbsp;&nbsp; &nbsp;Experience tuning reports performance including optimizing DAX, Power Query, data models •&nbsp;&nbsp; &nbsp;Experience with SQL databases (OLTP, OLAP), flat file (e.g. excel) data sources, multi-dimensional models, TSQL, DAX/MDX, Power Query •&nbsp;&nbsp; &nbsp;Understanding of reports development using Azure based data services (Synapse Analytics) •&nbsp;&nbsp; &nbsp;Experience in Agile projects, working with a multi functional team •&nbsp;&nbsp; &nbsp;Strong analytical capabilities with proven problems solving skills •&nbsp;&nbsp; &nbsp;Must be detail oriented, and able to support multiple projects and tasks •&nbsp;&nbsp; &nbsp;Demonstrate continuous learning to increase relevant skills •&nbsp;&nbsp; &nbsp;Ability to work well in a team environment and/or work alone with limited supervision •&nbsp;&nbsp; &nbsp;Ability to successfully obtain a government-issued Public Trust clearance
Preferred: •&nbsp;&nbsp; &nbsp;Experience working on Federal government projects •&nbsp;&nbsp; &nbsp;Experience delivering reports in the law, HR, financial management, inventory, property, management domains •&nbsp;&nbsp; &nbsp;Power BI and Microsoft Azure data analytics related certifications •&nbsp;&nbsp; &nbsp;Experience supporting data governance •&nbsp;&nbsp; &nbsp;Experience with Design Thinking and Human Centered Design, and persona driven solutions &nbsp;

Power BI Developer (US citizenship)

<h3>Job Description</h3>
Job Description
We are looking for a Power Platform/Full Stack Developer who possesses a deep understanding of the Power Platform, specifically Power Pages, to design, develop, and implement business solutions. The ideal candidate will have a passion for problem-solving, a keen eye for detail, and the ability to transform complex business requirements into efficient and user-friendly applications. 
Responsibilities:
<ul>
<li>Develop Power Platform Applications, customized forms, custom workflows using Power Automate for SharePoint Online.</li>
<li>Develop client side code for web applications using HTML5, jQuery, JavaScript Libraries, CSS, and other technologies</li>
<li>Leverage web services to access data from other systems Design, write, unit test, and document application code.</li>
<li>Use in-depth understanding of the Power Platform to solve technical and business problems</li>
<li>Read and interpret documentation such as requirements definitions, User Stories, technical articles and procedure manuals</li>
<li>Write clear, concise reports, requirements definitions, User Stories, detailed design documents, and online correspondence with client etc.</li>
<li>Provide critical thinking, problem solving, design, and most critically, attention to performance, scalability, reliability, availability at the system and component level</li>
</ul>
Basic Qualifications: 
<ul>
<li>Strong JavaScript and jQuery required, HTML, CSS, and Azure (IaaS experience)</li>
</ul>
Preferred Qualifications:
<ul>
<li>Minimum 3 years’ experience crafting wireframe graphic designs into production Web Interface code</li>
<li>3+ years of experience with Power Platform development; including writing customized code in Power Automate</li>
<li>Experience in Rest Web Services</li>
<li>US Citizenship required with the ability to pass a government background check</li>
</ul>

Power Platform Software Developer - Remote (WFH)

<h3>Job Description</h3>
Job Description
IT Audit Manager (US –Fort Meade, MD)
What to expect when you join the Sikich family
Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through various perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.
The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.
Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!
Are you ready to grow with us?
Position Summary

Sikich is seeking a highly motivated and detail-oriented auditing professional with strong leadership and information technology skills.&nbsp;This role is contingent upon award of contract.&nbsp;This position requires an active interim Secret or Secret clearance or the ability of obtain this level of clearance.

What will you do in this role?&nbsp;
<ul>
<li>Provide the first line of supervision to a team of audit professionals&nbsp;</li>
<li>Review work products prepared by team, including workpapers, findings, reports, and other written deliverables, to ensure quality and consistency with auditing standards and firm guidelines.&nbsp; </li>
<li>Leverage&nbsp;understanding of Government Auditing Standards to design audit plans and procedures and oversee the successful execution of those plans and procedures.</li>
<li>Self-starter, takes the initiative to deliver quality work products to the client with little direction from supervisor</li>
<li>Supervise and review work performed by other staff </li>
<li>Develop people through effectively delegating tasks and providing guidance to staff </li>
<li>Provide subject matter technical expertise to delivery team in financial management areas of financial reporting, internal control, and/or financial business systems </li>
<li>Review draft deliverables prepared by engagement teams and present final results to management </li>
<li>Assist Principals and Senior Managers in the creation of proposals, business development, and practice administration</li>
<li>Leverage technology, including data analysis tools and AI, to increase the efficiency and effectiveness of audit procedures,</li>
<li>Assist&nbsp;Principals and Senior Managers in the creation of proposals, business development, and practice administration.</li>
<li>Act as primary liaison to the client and make Principals aware of all major developments</li>
<li>Utilize technology to share knowledge with team members, develop skills, and continually learn</li>
</ul>
What do you need to succeed in this role?
<ul>
<li>Bachelor’s degree required. Information Systems degree is preferred.</li>
<li>Minimum 4 years of auditing, and/or related technical experience</li>
<li>Minimum interim Secret clearance.</li>
<li>Must be willing to work onsite daily at Fort Meade, MD</li>
<li>Management/ Leadership Experience</li>
<li>Strong customer service skills </li>
<li>Project management experience </li>
<li>CISA preferred</li>
<li>Experience performing SOC 1 or SOC 2 audits (strongly preferred)</li>
<li>Familiarity with FISCAM and/or FISMA frameworks also acceptable</li>
<li>Excellent verbal and written communications skills</li>
<li>Proficiency with Microsoft Office Suite (Outlook, Word, Excel)</li>
</ul>

Knowledge in the following areas is preferred:
<ul>
<li>National Institute of Science and Technology (NIST) SP 800-53, Security and Privacy Controls for Information Systems and Organizations&nbsp;</li>
<li>Federal Accounting Standards Advisory Board (FASAB)&nbsp;Statements of Federal Financial Accounting Standards.</li>
<li>Government Accountability Office’s (GAO’s)&nbsp;Government Auditing Standards&nbsp;(GAS)&nbsp;</li>
<li>American Institute of Certified Public Accountants’ (AICPA’s) AU-Cs</li>
<li>GAO/Council of the Inspectors General on Integrity and Efficiency (CIGIE)&nbsp;Financial Audit Manual&nbsp;(FAM),</li>
<li>GAO&nbsp;Federal Information System Controls Audit Manual&nbsp;(FISCAM)</li>
<li>Office of Management and Budget (OMB) Bulletin&nbsp;24-02,&nbsp;Audit Requirements for Federal Financial Statements&nbsp;(as amended)</li>
<li>Other requirements for federal reporting and accounting, such as U.S. Office of Management and Budget (OMB) bulletins and circulars, the U.S. Standard General Ledger (USSGL), etc.</li>
</ul>
In addition, specific skills/experience required are as follows:

<ul>
<li>Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.</li>
<li>Solutions Focus – You see opportunities in every business problem and can develop, articulate, and implement solutions.</li>
<li>Collaborative– You are a relationship builder across all levels of the organization and across all business units.</li>
<li>Trustworthy - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.</li>
<li>Impact &amp; Influence Thinker – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.</li>
</ul>
&nbsp;

About Sikich 
Sikichis a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.

Sikich Total Rewards
Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.
Some examples of our many benefits:
<ul>
<li>Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.</li>
<li>Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.&nbsp; </li>
<li>Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.</li>
</ul>
 In compliance with this state’s pay transparency laws, the midpoint of the salary range for this role is&nbsp;$130,000&nbsp;This is not a guarantee of compensation or salary, as&nbsp;the final&nbsp;offer amount may vary based on factors including but not&nbsp;limited to experience and geographic location.
 We also offer:
<ul>
<li>Flexible work arrangements</li>
<li>Health, dental, vision, life, and accident/death/disability insurance options</li>
<li>HSA employer contribution</li>
<li>Nine (9) paid holidays annually.</li>
<li>A robust paid Parental Bonding Leave program covering birth, adoption, and foster children. </li>
<li>401(k) with employer contributions</li>
<li>CPA bonus with four (4) paid exam days &amp; four (4) paid study days.</li>
<li>Tuition reimbursement</li>
<li>Generous employee referral bonus program</li>
<li>Client referral bonus program</li>
<li>Pet insurance</li>
<li>FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local&nbsp;communities.</li>
</ul>
Want to learn more? Visit our Careers website or Glassdoor profile.
Sikich is an Equal Opportunity Employer M/F/D/V 
Sikich currently practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients. Sikich LLC has a contractual arrangement with Sikich CPA LLC under which Sikich LLC provides Sikich CPA LLC with professional and support personnel and other services to support Sikich CPA LLC’s performance of its professional services, and Sikich CPA LLC shares certain client information with Sikich LLC with respect to the provision of such services.&nbsp;

IT Audit Manager

<h3>Job Description</h3>
Job Description
Title: Senior Project Manager 
Location: Hybrid (Washington, D.C. preferred; minimum 2–3 days onsite per week)
Terms: Full-time
Clearance: Must be a US Citizen with an Active Top Secret Clearance
Travel: Minimal
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.
Program Overview:
The International Trade Administration (ITA) Office of the Chief Information Officer (OCIO) Customer Relationship Division (CRD) supports the strategic delivery of digital solutions, enterprise services, and technology alignment across ITA’s global footprint. The CRD plays a critical role in improving customer engagement, optimizing business processes, and enhancing digital service offerings. This project aims to advance ITA’s modernization initiatives by providing program management, process reengineering, customer experience analysis, and technical documentation services to streamline enterprise IT support and align service delivery with mission goals.
As part of this effort, RIVA Solutions is supporting the ITA OCIO in enhancing internal service delivery frameworks, implementing performance metrics, and ensuring the seamless execution of IT modernization initiatives through collaborative project execution, robust documentation, and stakeholder communication.
Position Overview: RIVA Solutions is seeking a Senior Project Manager to lead program performance and delivery in support of the U.S. Department of Commerce's International Trade Administration (ITA) Office of the Chief Information Officer (OCIO), Customer Relationship Division (CRD). This position is responsible for overseeing all aspects of project lifecycle delivery including strategic planning, vendor task management, financial oversight, customer interfacing, and ensuring contractual performance.
Core Responsibilities:
<ul>
<li>Lead and manage large-scale, multi-task technical and administrative projects.</li>
<li>Provide oversight of contract performance, resource allocation, and quality assurance.</li>
<li>Supervise project personnel and manage scheduling, staffing, and deliverables.</li>
<li>Serve as the primary interface with government stakeholders.</li>
<li>Oversee the integration of subcontractor tasks and ensure deliverables meet performance standards.</li>
<li>Conduct risk management, project reporting, and contract compliance.</li>
<li>Facilitate communication among cross-functional teams and the client.</li>
<li>Recommend solutions and guide the team through complex problems.</li>
</ul>
Minimum Qualifications:
<ul>
<li>Bachelor’s degree in a related field</li>
<li>Minimum of 8 years of relevant experience, including at least 4 years in a supervisory role</li>
<li>Project Management Professional (PMP), FAC/PPM, or equivalent certification</li>
<li>Demonstrated experience managing IT-focused government contracts</li>
<li>Strong leadership, communication, and client relationship skills</li>
<li>Experience with financial oversight, contract administration, and vendor management</li>
</ul>
Preferred Qualifications:
<ul>
<li>Familiarity with the Department of Commerce or other federal agencies</li>
<li>Agile or Scrum certification</li>
<li>Knowledge of CRM or digital service delivery projects</li>
</ul>
Salary: Up to $170,000/ year based on experience&nbsp;
RIVA Benefits:
<ul>
<li>Paid Time Off / Sick Leave</li>
<li>Health, Dental, and Vision Coverage</li>
<li>Life Insurance</li>
<li>401K Retirement Plan with Company Match</li>
<li>HSA/FSA Spending Accounts</li>
<li>Long- and Short-term Disability</li>
<li>Pet Insurance</li>
<li>Wellness Program Initiatives</li>
<li>RIVA Flex (Flex Hours and Hybrid Work Support)</li>
<li>Additional Perks &amp; Workplace Benefits</li>
</ul>
Equal Opportunity Statement: RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email <a href="mailto:accommodations@rivasolutionsinc.com" target="_blank">accommodations@rivasolutionsinc.com</a>. Only messages left for this purpose will be returned.

Senior Project Manager

<h3>Job Description</h3>
Job DescriptionSalary: $130,000 - $145,000 
ORGANIZATIONAL BACKGROUND Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results. At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes. Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work. POSITION OVERVIEW Reporting to the Lead Account Executive, the Microsoft Defender for Endpoint Engineer shall provide advanced endpoint protection using Microsoft DfE. Integrate with SIEM and support threat response.
 
REQUIRED QUALIFICATIONS
<ul>
<li>Must be eligible for a Government Security Clearance</li>
<li>3+ years working in Microsoft GCC-H/GCC environments.</li>
<li>Experience in configuring, maintaining, and supporting Defender for Endpoint.</li>
</ul>

Microsoft Defender for Endpoint Engineer

<h3>Job Description</h3>
Job DescriptionJob Description 
Position Purpose: The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.&nbsp;&nbsp;
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:&nbsp;&nbsp;
<ul>
<li>
Manage and/or assist with local site projects or other specific tasks&nbsp;
</li>
</ul>
<ul>
<li>
Provide 1st line IM support by actively monitoring the IM ticketing system and prioritizing task execution, ensuring and effective IM service for business remotely or at the desk side.&nbsp;
</li>
</ul>
<ul>
<li>
Ensure that the agreed IM and company standards ad policies are utilized to complete tasks&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Responsible for day-to-day operation of our computer systems&nbsp;
</li>
</ul>
<ul>
<li>
Within the IM organization, routine contact will be necessary with IM staff, IM managers and Vendors.&nbsp;
</li>
</ul>
<ul>
<li>
Complete resolution tasks for incidents and services request with Time Management in minds&nbsp;
</li>
</ul>
<ul>
<li>
Liaise with other IM personnel to ensure seamless ownership until resolution for IT requests that cross team boundaries (Ex: with IM, people from other sites and/pr Vendors)&nbsp;
</li>
</ul>
<ul>
<li>
Contribute to IT support process documentation&nbsp;
</li>
</ul>
<ul>
<li>
Provide knowledge transfer to ender users&nbsp;
</li>
</ul>
<ul>
<li>
Other duties as assigned&nbsp;&nbsp;
</li>
</ul>
Qualifications 
POSITION REQUIREMENTS:&nbsp;&nbsp;
<ul>
<li>
ACUC User Account Management, unlocking accounts, resetting passwords&nbsp;
</li>
</ul>
<ul>
<li>
Support Microsoft OS, Office software&nbsp;
</li>
</ul>
<ul>
<li>
PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience)&nbsp;
</li>
</ul>
<ul>
<li>
Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers)&nbsp;
</li>
</ul>
<ul>
<li>
Software installation via media or deployment software&nbsp;
</li>
</ul>
<ul>
<li>
Identify wLAN vs LAN and Client vs Server related issues effectively&nbsp;
</li>
</ul>
<ul>
<li>
Video Conference equipment support&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets)&nbsp;
</li>
</ul>
<ul>
<li>
Structured, analytical, and problem-solving abilities&nbsp;
</li>
</ul>
<ul>
<li>
Effective verbal, presentation, written and listening communication skills&nbsp;
</li>
</ul>
PREFERRED KNOWLEDGE/SKILLS:&nbsp;
<ul>
<li>
High School Diploma or equivalent&nbsp;
</li>
</ul>
<ul>
<li>
Experience working in a virtual environment&nbsp;
</li>
</ul>
<ul>
<li>
Microsoft back and front office suite certification&nbsp;
</li>
</ul>
<ul>
<li>
College degree preferred&nbsp;
</li>
</ul>
<ul>
<li>
Certification are preferred&nbsp;
</li>
</ul>
<ul>
<li>
2-3 years experience in a IM/Help desk position preferred&nbsp;
</li>
<li>
Manufacturing client experience
</li>
</ul>
WORK ENVIRONMENT:&nbsp;
<ul>
<li>
Work in an office environment
</li>
</ul>
 Additional Information 
ADDITIONAL NOTES&nbsp;
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.&nbsp;
PAY RANGE:&nbsp;$20.00 USD - $25.00 USD Hourly&nbsp;(This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.)
All your information will be kept confidential according to EEO guidelines.
For US Benefits, CLICK HERE.
Nemera is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected class indication. This company is required by federal law to hire only persons who can establish they are eligible to work in the United States.

Associate IT Analyst

<h3>Job Description</h3>
Job DescriptionCompany Description 
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Job Description 
Link Solutions is seeking a&nbsp;Service Desk Site Lead&nbsp;to join our team at Adelphi, MD.
<ul>
<li>Must be a US Citizen&nbsp;</li>
<li>Must have an active DoD&nbsp;Security Clearance.</li>
<li>Non-remote&nbsp;(relocation incentive&nbsp;available)</li>
</ul>
The&nbsp;Service Desk Site Lead&nbsp;will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance. Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
<ul>
<li>Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts.</li>
<li>Responsible for ticket assignment for completion.</li>
<li>Responsible&nbsp;for quality control processes, service improvement, and performance monitoring.</li>
<li>Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests.</li>
<li>Recommend system modifications to enhance the usability of Information Systems and network resources.</li>
<li>Route and escalate requests to Tier III and other teams for quick customer issue resolution.</li>
<li>Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.</li>
</ul>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.&nbsp;
Qualifications 
<ul>
<li>Must be a US Citizen.&nbsp;</li>
<li>Must have an active DoD&nbsp;Security Clearance.</li>
<li>Must have a BA/BS in computer sciences or information technology, or a High School Diploma with four (4+) additional years of experience.</li>
<li>Ten (10+) years of relevant experience working in an IT or Service Desk environment.</li>
<li>IAT Level II Certification equivalent or higher per&nbsp;DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security,&nbsp;GICSP,&nbsp;GSEC, SSCP, etc.).</li>
<li>Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.</li>
</ul>
Preferred:
<ul>
<li>Information Technology Infrastructure Library (ITIL) v4 certification</li>
<li>A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.).</li>
<li>Proficiency with Microsoft Office products.</li>
<li>Experience creating and modifying documentation for technical processes and procedures.</li>
<li>Experience working in a Department of Defense (DoD) environment.</li>
<li>A problem solver and troubleshooter&nbsp;who thrives in resolving&nbsp;complex problems.</li>
<li>Strong self-starter requiring minimal supervision.</li>
<li>Excellent communication skills (written and oral) and interpersonal skills.</li>
<li>Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.</li>
</ul>
 Additional Information 
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc.&nbsp;is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program.&nbsp;All your information will be kept confidential according to EEO guidelines.&nbsp;

Service Desk Site Lead

<h3>Job Description</h3>
Job DescriptionCompany Description 
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Job Description 
Link Solutions is seeking a Software License Manager to join our team at Adelphi, MD.
<ul>
<li>Must be a US Citizen&nbsp;</li>
<li>DoD&nbsp;Secret Clearance required</li>
<li>Non-remote&nbsp;(relocation incentive&nbsp;available)</li>
</ul>
The&nbsp;Software License Manager will play a critical role in managing the lifecycle of software assets, ensuring license compliance, optimizing software investments, and supporting IT governance goals at the Army Research Laboratory in Adelphi, MD. &nbsp;
Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.&nbsp;
Job Responsibilities:
<ul>
<li>Lead the end-to-end management of software licenses, from procurement and deployment to renewal and retirement.</li>
<li>Maintain a centralized and up-to-date inventory of all software licenses and assets.</li>
<li>Monitor software usage and compliance across the organization to ensure alignment with license agreements and regulatory standards.</li>
<li>Conduct regular internal reviews and prepare for vendor or third-party audits; address and resolve discrepancies proactively.</li>
<li>Analyze software usage data to identify underutilized resources and propose cost-saving opportunities.</li>
<li>Develop and implement policies, procedures, and standards for software asset management (SAM).</li>
<li>Negotiate and manage software licensing agreements and renewals with vendors to secure favorable terms.</li>
<li>Collaborate with cross-functional teams, including IT, procurement, finance, legal, and business units, to support licensing strategy and contract compliance.</li>
<li>Provide training and guidance on software usage and compliance policies to internal stakeholders.</li>
<li>Generate and deliver regular reports on software utilization, compliance status, and optimization metrics to leadership and stakeholders.</li>
</ul>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications 
<ul>
<li>Must be a US Citizen.&nbsp;</li>
<li>Must have an active DoD&nbsp;Security Clearance.</li>
<li>Must have a BA/BS Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.</li>
<li>Five (5+) years of relevant experience working in IT software asset management, IT procurement, or related fields.</li>
<li>IAT Level II Certification equivalent or higher per&nbsp;DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security,&nbsp;GICSP,&nbsp;GSEC, SSCP, etc.).</li>
<li>Ability to plan and implement large-scale network configurations and upgrades while minimizing downtime.</li>
</ul>
Preferred:
<ul>
<li>Information Technology Infrastructure Library (ITIL) v4 certification</li>
<li>Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform.</li>
<li>Proficiency with Microsoft Office products.</li>
<li>Experience creating and modifying documentation for technical processes and procedures.</li>
<li>Experience working in a Department of Defense (DoD) environment.</li>
<li>A problem solver and troubleshooter&nbsp;who thrives in resolving&nbsp;complex problems.</li>
<li>Strong self-starter requiring minimal supervision.</li>
<li>Excellent communication skills (written and oral) and interpersonal skills.</li>
<li>Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.</li>
</ul>
 Additional Information 
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc.&nbsp;is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program.&nbsp;All your information will be kept confidential according to EEO guidelines.&nbsp;

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