<h3>Job Description</h3>
Job Description
SymplyFi is currently seeking a full-time technical support supervisor. 
 The Technical Support Supervisor is responsible for assisting the manager by leading daily operations of the technical support team and ensuring the delivery of high-quality technical support to our customers. The role actively oversees the timely resolution of incidents and support requests, manages ticket queues and ensures adherence to service level agreements (SLAs). This is a hands-on technical support role and requires an individual with a technical IT background. Your typical day will include supervising the activity of the team, actively managing the support ticket queue to ensure SLAs are met and providing technical support to clients as needed. The ideal candidate for this position will have excellent customer service skills, end-user network connectivity troubleshooting experience and 3 years as a technical supervisor or technical team lead. You will supervise a team of 5 support analysts and report to the manager of Technical Operations. Responsibilities - What you will be doing working with us 
<ul>
<li>
Work full-time onsite, in the office supervising a support team that provides 24/7 coverage 
</li>
<li>
Actively manage the technical operations team ticket queues to ensure SLAs are met 
</li>
<li>
Provide hands-on supervision and technical support mentoring for the helpdesk team 
</li>
<li>
Follow documentation &amp; workflow procedures to troubleshoot, resolve or escalate technical support issues. 
</li>
<li>
Remotely troubleshoot network and application issues with customer end-user devices including POS, Windows/MAC PCs, tablets and VoIP phones. 
</li>
<li>
Develop KB articles and maintain our problem resolution knowledgebase. 
</li>
</ul>
 Requirements
Experience &amp; qualities we expect you to have 
<ul>
<li>
4 Years of IT technical support experience 
</li>
<li>
4 years of experience using and managing common helpdesk and business software applications 
</li>
<li>
3 years of IT supervisor or technical team lead experience 
</li>
<li>
3 years of experience managing ticket queues and enforcing SLAs 
</li>
<li>
3 years of experience troubleshooting issues with end-user Internet connectivity, PC networking and WiFi 
</li>
<li>
Working knowledge of common IP Protocol and ports, IP addresses, IP subnetting, MAC Addresses, ARP, DHCP, DNS, WiFi, VLANs &amp; Ethernet cabling 
</li>
<li>
A positive, outgoing &amp; service oriented disposition - enjoys working on a team and supporting diverse customers over the phone. 
</li>
<li>
A passion for leading, training, and mentoring others 
</li>
<li>
Bachelors degree or alternatively 6 years of continuous professional work experience 
</li>
</ul>
 Experience we would like but is not required 
<ul>
<li>
Experience in the restaurant, hospitality or retail industry 
</li>
<li>
Experience with retail technologies like POS systems and Online Ordering 
</li>
</ul>
 Benefits
<ul>
<li>
Full-time salaried position with PTO &amp; paid holidays 
</li>
<li>
$65,000 annual salary 
</li>
<li>
401K, Medical, Dental &amp; Vision coverage 
</li>
<li>
Life and Disability insurance 
</li>
<li>
Small, stable company where you can have direct impact 
</li>
<li>
Fast pace, growth oriented environment 
</li>
</ul>

Technical Support Supervisor

<h3>Job Description</h3>
Job Description
We’re seeking Board Certified Behavior Analysts (BCBAs) who are ready to make a meaningful impact while being supported by a collaborative team. Applicants must reside in Georgia or within 50 miles of the Georgia state line (FL, TN, SC, NC, AL) to comply with state licensure requirements.
Please Note: We do not provide training for BCBA certification. Applicants must already hold active BCBA certification. Our training program is designed to support certified BCBAs in excelling within our company.
What We Offer
<ul>
<li>
Competitive Pay: $55–$105/hr
</li>
<li>
Work Options: Full-time or part-time from day one, remote, hybrid, or in-person
</li>
<li>
Structured 6-Month Training &amp; Onboarding: Paid training program (13 hours across 6 months) to help you grow, connect, and thrive
</li>
<li>
Free Licensure in All States We Operate In: We’ll cover the cost of your LBA so you can work across multiple states under our company
</li>
<li>
Same Day Pay for flexibility
</li>
<li>
Full-Time Benefits (after 90 days for part-time hires): Health, dental, vision, life insurance, 401K with match, PTO, holiday pay
</li>
<li>
Growth Opportunities: Free CEUs, mentorship, leadership paths
</li>
<li>
No Non-Compete / No Set Caseloads
</li>
</ul>
What You’ll Do
<ul>
<li>
Conduct assessments and behavior plans in school, clinic, or home settings
</li>
<li>
Supervise RBTs/technicians working with clients or students
</li>
<li>
Collaborate with caregivers, teachers, and staff to ensure consistency across environments
</li>
<li>
Train and coach staff and families in evidence-based behavior strategies
</li>
<li>
Monitor progress and adjust programs as needed
</li>
</ul>
Requirements
<ul>
<li>
Active BCBA certification (required)
</li>
<li>
Must reside in Georgia or within 50 miles of the Georgia state line (FL, TN, SC, NC, AL)
</li>
<li>
Experience supervising RBTs/technicians
</li>
<li>
Strong skills in assessment, data-driven decision-making, and collaboration
</li>
<li>
Commitment to cultural responsiveness
</li>
<li>
Growth mindset &amp; openness to feedback
</li>
</ul>
Apply today to join a flexible, supportive team where you can work remote, hybrid, or in-person while helping students and clients succeed across Georgia and surrounding areas.

Board Certified Behavior Analyst - Georgia

<h3>Job Description</h3>
Job Description
KURA SUSHI&nbsp;– Pioneers of the revolving sushi concept!
Interview for our&nbsp;location in Doraville, GA
Come join the&nbsp;Kura Krew,&nbsp;a team that is passionate about food, culture and providing a unique experience!
Wages: $15.00/hour
*Come roll with us!&nbsp;-&nbsp;<a href="https://www.youtube.com/watch?v=7r-TWg_BCAY" target="_blank">https://www.youtube.com/watch?v=7r-TWg_BCAY</a>
*Must be at least 18 years of age or older to apply*
*Check out our Benefits!-&nbsp;<a href="https://kurasushi.com/restaurant-benefits" target="_blank">https://kurasushi.com/restaurant-benefits</a>
Dishwashers at Kura are:&nbsp;
<ul>
<li>Team players that go above and beyond&nbsp;</li>
<li>Organized and possess the ability to multi-task&nbsp;</li>
<li>Knowledgeable about food safety standards and restaurant cleanliness&nbsp;</li>
<li>Eager and enthusiastic about learning automated dishwashing system&nbsp;</li>
</ul>
Schedule:&nbsp;
<ul>
<li>Full-time and Part-time hours available!&nbsp;</li>
<li>Availability to work days, nights, weekends, and holidays is preferred&nbsp;</li>
</ul>
Benefits: We value our employees' time and efforts! We offer the following benefits to eligible employees:&nbsp;
<ul>
<li>Meal discounts&nbsp;</li>
<li>Flexible scheduling + life-work balance&nbsp;</li>
<li>Career growth opportunities - we put a strong focus on promotion from within!&nbsp;</li>
<li>Generous employee referral program - get paid to work with your friends! (conditions apply)&nbsp;</li>
</ul>
About Kura Sushi USA:
Kura Sushi USA&nbsp;is an innovative and tech interactive Japanese restaurant established in&nbsp;2008&nbsp;as a subsidiary of Kura Sushi, Inc. Since the opening of the first restaurant in Osaka, Japan in 1977, the Kura Corporation has grown substantially with over 540 locations across Japan, Taiwan and the United States.
Kura Sushi is on a mission to revolutionize the sushi dining experience. As pioneers of the “revolving sushi” concept, we combine advanced technology, premium ingredients, and affordable prices to enhance the unique revolving sushi dining experience.
Kura Sushi provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Pay Transparency: This position offers a pay rate of ($15.00 to $15.00) per hour, depending on experience and qualifications. Compensation offered is also subject to local wage and hour laws. At Kura Sushi, we are committed to pay transparency and ensuring competitive compensation for all roles
 We use eVerify to confirm U.S. Employment eligibility.

Dishwasher

<h3>Job Description</h3>
Job Description
In Georgia, our Team Jeni's Ambassadors have the opportunity to earn an average of $18.93 per hour!*
*This is an estimate of hourly earnings. It is based on the 2025 base pay rate, plus 2024's hourly tip average. 2025 actual customer tips may vary.
In Georgia, if the average hourly earnings of an Ambassador are less than $15 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period.
Jeni’s Splendid Ice Creams is searching for Ambassadors to join our Glenwood team. 
At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.
Team Jeni’s Ambassadors are our part-time, front-line crew members. They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks. 
As an Ambassador, you will: 
<ul>
<li>
Serve the ice cream Time magazine calls “the best in America” 
</li>
<li>
Gain valuable real-world business and entrepreneurship experience 
</li>
<li>
Work in an environment oriented around serving each other and making people’s day
</li>
<li>
Have opportunities for growth within a growing company 
</li>
<li>
Receive competitive compensation 
</li>
</ul>
Qualities of an Ice Cream Ambassador (also known as a scoop shop employee): 
<ul>
<li>
Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment 
</li>
<li>
Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
</li>
<li>
Available to work weekends, late nights (past 11 p.m.) 
</li>
<li>
Provide consistent, world-class service to every single customer 
</li>
<li>
Reliable, on time, and ready to hustle for every shift
</li>
<li>
Committed to the well-being of their shop team, their community, and the environment around them
</li>
</ul>
About Jeni’s Splendid Ice Creams: 
Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. 
Our Ambassadors make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply.
Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.

Team Leader

<h3>Job Description</h3>
 
Gulfeagle Supply is Hiring Local CDL A Truck Drivers! 
Competitive Sign-On Bonuses - HOME EVERY NIGHT!
CDL Driver is Responsible for Assisting Material Handler in Loading/Unloading &amp; Securing of Building Materials on Trucks Daily and Ensuring Materials are Delivered Safely and Efficiently to the Local Job Site
​ 
Do you want to hear about what it's like to work at Gulfeagle Supply? Hear from some of our current drivers:
What We Offer:
• Competitive Pay - Pay Varies Per Location - Apply Today For More Information
• Sign-On Bonus
• Safety Bonus
• PTO
• Paid Holidays
• Holidays Off
• Monday - Friday Work Week
• WEEKENDS OFF
• 401k Retirement Plan with Company Match
• Medical, Dental &amp; Vision Health Insurance
• Life, AD&amp;D, Short &amp; Long-Term Disability
• Health &amp; Wellness Programs
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Discount Programs
• Driver Appreciation Week
 
Requirements: 
• Valid CDL Class A Driver’s License
• 1 Year Driving Experience in the Past Year
• Must Be 21+ Years Old
• Valid Medical Certification Card
• Registered in Clearinghouse as Required by the Federal Motor Carrier Safety Administration
• Must Be Able to Lift 100 Pounds of Shingle Bundles (Move Approx. 3 Feet) onto Conveyor
• Pass Pre-Employment Background Check &amp; Drug Test
 
​ 
Gulfeagle Supply is a family-owned business with over 100+ locations nationwide. We are a full-line distributor of residential and commercial roofing and building products. Gulfeagle Supply specializes in servicing professional contractors while also providing a variety of products and services to the homeowner, building owner, architect, and general contractor. We take pride in delivering the highest quality and best value to our customers.
​
Apply Now!

CDL A Local Truck Driver - Home Daily - Sign On Bonus - Full Benefits & 401k - Cartersville, GA

<h3>Job Description</h3>
Outlier is a platform owned and operated by Scale AI and believes AI can only perform as well as the data it’s trained on. That’s why we work with contributors from all over the world, who help improve AI models by providing expert human feedback. This data has led to AI advancements for the world's leading AI labs and large language model builders.
\n
We’ve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility.
\nWhat you will be doing\n
<ul>\n
<li>Create a grading rubric on what a good answer would be.</li>
\n
<li>Write the correct answer that scores 100% on the rubric.</li>
\n
<li>Provide clear, constructive feedback to improve AI-generated responses.</li>
\n</ul>
\nWhat we’re looking for\n
<ul>\n
<li>PhD or Master's Degree in Finance or a related field. Can be currently enrolled.</li>
\n
<li>Deep subject matter expertise with the ability to create complex, graduate-level problems that challenge AI reasoning.</li>
\n
<li>Strong analytical and problem-solving skills, with experience in crafting rigorous, high-quality questions and solutions.</li>
\n
<li>Attention to detail to accurately assess AI capabilities and evaluate peer submissions.</li>
\n
<li>Fluency/High proficiency in English.</li>
\n</ul>
\n

Finance Data Analyst

<h3>Job Description</h3>
As a Software Engineering Manager, you will be responsible for leading, growing, and developing a team of innovative Software Engineers in designing, implementing, and delivering high-quality software products. To be successful in this role, you must be able to lead effectively in a fluid, fast-paced agile environment. This position requires strong technical, design, communication, and collaboration skills. We have aggressive goals over the next couple of years and are looking for candidates with a passion for solving large scale problems and a can-do attitude! Your role: 
<ul>
<li>Provide leadership and oversight to the Software Engineering group. </li>
<li>Oversee team efforts to apply the principles of secure software engineering to the design, development, maintenance, testing and evaluation of software and cloud infrastructure. </li>
<li>Engage with cross-functional leadership to understand business requirements, architecture and technology direction and evaluate alternative approaches, ensuring software and systems are designed accordingly.</li>
<li>Incorporate state-of-the-art concepts and practices to facilitate system functionality, scalability, resilience and security, as well as ease-of-use (developer / user experience).</li>
<li>Ensure appropriate application of agile principles to software development with a focus on delivery of business value, collaboration and continuous improvement. </li>
<li>Oversees Software Engineering processes and teams.</li>
<li>Provides direction and oversight in the planning and delivery of product / solution releases. </li>
<li>Ensures delivery of secure, high quality, well tested and scalable software to meet requirements of the customer and business.</li>
<li>Assists with maintenance and prioritization of the product backlog.</li>
<li>Engages with customers, end users and business partners to understand issues with software development and deployment.</li>
<li>Ensures issues are resolved in a timely and sustainable fashion.</li>
<li>Advocates secure coding practices and testing requirements.</li>
<li>Must be able to influence other software and IT managers to design and build solutions that meet our needs.</li>
<li>Manage career progression for team members, including hiring, performance reviews, salary decisions, mentoring, coaching, and all duties normally associated with a hiring manager.</li>
<li>Represent your team in strategy and planning meetings.</li>
<li>Work with your team to plan, design, implement and operationalize innovations and improvements to existing programs.</li>
<li>Work with your team to continually improve their processes and develop best practices for agile development that delivers value to our stakeholders.</li>
<li>Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution.</li>
<li>Stay current with changes in the technical area of expertise.</li>
<li>Share knowledge by effectively documenting plans, decisions, and task ownership.</li>
</ul>
 Qualifications: 
<ul>
<li>Demonstrate experience executing Agile methods for software product development. </li>
<li>Looking for developers with hands-on experience in C# or similar programming languages and a willingness to adapt to new technologies.</li>
<li>Very strong business analysis, system analysis, or product analysis skills.</li>
<li>Ability to work well in a team-oriented environment.</li>
<li>Excellent planning and prioritization skills with the ability to multitask and adapt to change.</li>
<li>Very strong business analysis, system analysis or product analysis skills.</li>
<li>Planning and prioritization skills with he ability to multitask and adapt to change.</li>
<li>Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 18 years' experience in a related field.</li>
</ul>
 USD 119,600.00 - 199,400.00 per year Compensation: Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Manager, Software Engineering

<h3>Job Description</h3>
Job Purpose: The Cybersecurity Sr Software Engineer helps build automated solutions around our security tools. This individual will help guide the team to contribute to these initiatives with high software quality in mind. They will also guide technical and security engineering discussions within the team, and will be seen as an authority on secure coding, secure infrastructure, and secure design best practices. They will help to imagine and shape the systems and process flows on incorporating security organically into the engineering teams' day to day workflows. This engineer will work with AWS and other cloud technologies as well as a variety of commercial and open source security products and frameworks. While this is an individual contributor role, you'll be involved in many aspects - help evolve our existing architecture, reduce complexity, work with engineering teams to improve operations, and implement and operationalization new security tooling, as needed. Beyond automation of onboarding or usage of our application security tools, we strive for continuous improvement of processes and the integration of best practices. We're looking for someone who has an interest in application security, cloud technologies and a passion to help the organization create secure-by-default world-class software. Key Responsibilities: 
<ul>
<li>Reporting to the Security Engineering Director, serves as a member of the Security Engineering Enablement team</li>
<li>Works with partner engineering teams to create applications and services that align to the Security Engineering's mission and goals to integrate security seamlessly into our dev teams' workflow</li>
<li>Leverages technology (tools, capabilities, processes) to level up software engineering teams' secure coding practices and knowledge</li>
<li>Operationalizes off the shelf application security tools to help engineering teams build, deploy and deliver secure software</li>
<li>Provide situational white glove service to critical business engineering teams</li>
<li>Must be able to help engineering teams fix application security defects using a variety of technology stacks</li>
<li>Promotes incorporation of security processes and practices to make security an organic part of a declarative pipeline model (e.g. CICD practices)</li>
<li>Communicate process and tool automation improvements to the Product Owner, as opportunities and repeating concerns are observed</li>
<li>Helps define the team's tasks and objectives, based on continuing analysis of service requests</li>
<li>Creates automation solutions to support tool administration and operation </li>
<li>Consistently exhibits a positive attitude and desire to help the team to succeed</li>
<li>Design and build monitoring systems for developed automation applications and services</li>
<li>Participate in On-call rotation with the team (once every 3-4 weeks)</li>
<li>Consistently meets or exceeds predefined support and services Service Level Objectives (SLOs)</li>
<li>Executes tasks with minimal supervision</li>
<li>Collaborate with AI agents to build, test, and deploy software across the SDLC, by using proper contextual inputs to improve AI understanding and output quality. </li>
<li>Implement AI-powered features and pipelines in our software</li>
<li>Contribute to prompt engineering experimentation and share tool usage insights. </li>
<li>Define coding standards, review practices, and ethical guidelines for AI use. </li>
<li>Mentor peers and coach junior team members on AI-augmented development.</li>
</ul>
 Essential Skills: 
<ul>
<li>Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field</li>
<li>Bachelor's Degree; preferably Computer Science major, Cybersecurity Software Engineering or equivalent experience</li>
<li>Proven and demonstrable experience building software applications with C# and python</li>
<li>Proven and demonstrable experience with front end or JavaScript frameworks such as ReactJS</li>
<li>Experience designing and implementing automated solutions using Cloud native technologies</li>
<li>Strong cloud infrastructure experience in AWS</li>
<li>Solid understanding of DevOps - automated deployments and release orchestration</li>
<li>Solid understanding of containers and microservice architecture</li>
<li>An understanding of the latest cybersecurity best practices, and related security tools such as SAST, SCA, DAST</li>
<li>Excellent communication, interpersonal and teamwork skills</li>
<li>Strong analytical and problem-solving skills</li>
<li>Excellent attention to detail</li>
<li>Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.</li>
</ul>
 Desirable Skills: 
<ul>
<li>Masters in Computer Science, Cybersecurity or equivalent experience</li>
<li>Familiarity with Infrastructure as Code technology such as Terraform</li>
<li>An understanding of deployment methodologies like Blue/Green, Canary, etc.</li>
<li>Familiarity with various Cloud monitoring tools (Cloudwatch, New Relic, Splunk)</li>
<li>Familiarity with networking and network security</li>
<li>Experience with scalable networking technologies and architecture</li>
<li>Familiarity with standard IT security practices such as encryption, certificates, and key management </li>
<li>Working knowledge of infrastructure technologies such as OS (Linux and Windows), Network, Database, Server, Storage etc.</li>
<li>Comfortable with build and deploy tools</li>
<li>Experience managing, building, debugging and deploying Docker containers and microservice architecture</li>
<li>Experience with GenAI and Agentic architecture</li>
</ul>
 USD 99,000.00 - 165,000.00 per year Compensation: Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cybersecurity Sr Software Engineer

<h3>Job Description</h3>
The Site Reliability Engineer - Incident Response is a critical enterprise-level role responsible for accelerating incident resolution and enhancing the overall incident management process. This individual partners with engineering teams during active incidents to troubleshoot issues using monitoring and logging tools, and post-incident, delivers executive-level summaries that clearly communicate impact, root cause, and resolution. The SRE - Incident Response also plays a key role in analyzing incident response effectiveness and identifying opportunities for systemic improvements. Core Competencies 
<ul>
<li>Engineering/Tooling: Demonstrates the ability to design, build, and maintain engineering solutions and tools that enhance reliability, automate incident response, and reduce operational toil.</li>
<li>Incident Troubleshooting: Skilled in interpreting logs, metrics, and traces to assist in identifying root causes during live incidents.</li>
<li>Monitoring &amp; Observability: Proficient in tools such as Datadog, Splunk, New Relic, or similar platforms.</li>
<li>AI Centric Engineering: Effectively leverages artificial intelligence (AI) and machine learning (ML) tools to automate, optimize, and enhance daily engineering and incident response tasks</li>
<li>Executive Communication: Ability to distill complex technical issues into concise, business-relevant summaries for senior leadership.</li>
<li>Analytical Rigor: Strong attention to detail in validating incident data and identifying trends or gaps in response.</li>
<li>DevOps &amp; Architecture Knowledge: Understanding full-stack systems, CI/CD pipelines, caching, scaling, and cloud-native infrastructure.</li>
<li>Metrics &amp; Reporting: Capable of calculating and interpreting key metrics like MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve).</li>
</ul>
 Key Responsibilities of This Role Here's how it typically looks when not tied to active on-call: Post-Incident Review Development 
<ul>
<li>Draft and deliver executive summaries post-incident</li>
<li>Develop and coach teams on blameless postmortems.</li>
<li>Create templates, train facilitators, and help guide root cause analysis (e.g., 5 Whys, fishbone diagrams).</li>
<li>Maintain a central library of learnings and cross-cutting themes.</li>
</ul>
 Incident Process Improvement 
<ul>
<li>Actively support engineering teams during incidents by helping diagnose and resolve issues quickly</li>
<li>Navigate and analyze data from observability platforms to make informed inferences about root causes</li>
<li>Analyze the effectiveness of incident response to identify systemic reliability gaps.</li>
<li>Standardize incident response workflows (incident roles, comms, escalation paths).</li>
<li>Create or refine runbooks, incident command frameworks, and severity classification guides.</li>
</ul>
 Metrics and Insights 
<ul>
<li>Build dashboards around incident frequency, MTTR, MTTA, and recurrence rates.</li>
<li>Use incident data to drive reliability of OKRs or engineering investments.</li>
</ul>
 Tooling &amp; AI Solutions 
<ul>
<li>Partner with engineering teams to identify repetitive or high-impact tasks suitable for automation.</li>
<li>Develop, implement, and continuously improve custom scripts, bots, and AI-driven workflows for monitoring, alerting, and incident triage.</li>
<li>Evaluate and integrate emerging AI/ML technologies to optimize detection, root cause analysis, and reporting.</li>
<li>Ensure all tools and automations are secure, maintainable, and aligned with organizational standards and SRE best practices.</li>
<li>Document and socialize new tools and AI solutions, enabling adoption and knowledge sharing across teams.</li>
</ul>
 Cross-Team Collaboration 
<ul>
<li>Collaborate with Engineering Managers and Incident Commanders to gather and validate incident data</li>
<li>Partner with product teams, infra, and leadership to socialize reliability best practices.</li>
<li>Act as a reliability "consultant" to squads that have impactful incidents.</li>
<li>Recommend enhancements to monitoring, alerting, and response processes to reduce future incident impact</li>
</ul>
 USD 99,000.00 - 165,000.00 per year Compensation: Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

71,341 Jobs in Kennesaw, GA, USA