<h3>Job Description</h3>
Job Description
Why USA Clinics Group?
Founded by physicians with experience at leading academic medical centers, USA Clinics Group was built on a vision of delivering patient-first care beyond the hospital setting. Today, we’re the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers—with 170+ clinics nationwide. Our mission is simple: provide life-changing, minimally invasive care, close to home.
We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!
Why You'll Love Working with us:

Medical Assistant (Part-Time)

<h3>Job Description</h3>
Job Description
**Fulltime Home Health Physical Therapist (PT) Juniata County PA**Up to a $15,000 sign on bonus**Flexible Hours**
 
Are you a dedicated&nbsp;Physical Therapist&nbsp;looking for more than just a job? We offer you the opportunity to build a meaningful career while helping patients thrive in the comfort of their homes. We’re seeking a&nbsp;Full-Time Physical Therapist&nbsp;to join our growing team in&nbsp;Mifflin, PA&nbsp;and surrounding areas. This role allows you to work one-on-one with patients, restore their independence, and be part of a supportive and passionate care team.&nbsp;
 
Responsibilities: What You’ll Do
<ul>
<li>Deliver in-home physical therapy as prescribed by physicians.</li>
<li>Evaluate and treat patients with functional impairments.</li>
<li>Promote independence and improved quality of life.</li>
<li>Develop customized care plans and document patient progress.</li>
<li>Supervise Physical Therapist Assistants and ensure care quality.</li>
<li>Collaborate with the interdisciplinary team to optimize outcomes.&nbsp;</li>
</ul>
Qualifications: What You Bring
<ul>
<li>Graduate of an accredited Physical Therapy program.</li>
<li>Current&nbsp;Physical Therapy license in Pennsylvania.</li>
<li>Passion for compassionate, patient-centered care.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to work independently and as part of a care team.&nbsp;</li>
</ul>
What We Offer
<ul>
<li>Competitive Compensation &amp; Incentives.</li>
<li>Potential for a&nbsp;Company Car.</li>
<li>Flexible Scheduling and Paid Time Off.</li>
<li>Company-paid CEUs and professional development.</li>
<li>Benefits &amp; Perks:&nbsp;Health, Dental, and Vision Insurance; Prescription Drug and Telemedicine Coverage.</li>
<li>HSA &amp; FSA Options.</li>
<li>Pet Insurance.</li>
<li>Free CEU Portal + $100 Annual License Renewal Stipend.</li>
<li>401(k) Retirement Plan.</li>
<li>Recognition &amp; Referral Bonus Programs.</li>
<li>Wellness and Employee Engagement Activities.</li>
<li>Real career growth in a company that promotes from within.&nbsp;</li>
</ul>

Physical Therapist- Dubois PA

<h3>Job Description</h3>
Job Description
Coho Integrated Solutions is seeking a compassionate and skilled Registered Nurse (RN) to join our team at the Rocky Mountain Regional VAMC, CO. This position is working at the Office of Community Care clinically reviewing consults/requests for completeness and appropriateness/ utilization review. 
This is a 1-year position. 
Responsibilities (include but are not limited to):
<ul>
<li>Dispositioning care in the community per utilization review and guidelines. </li>
<li>Clinical review of incoming medical records documenting communication with ordering providers and PCP.</li>
<li>Coordination of care- corresponding with veteran, community providers, internal providers/nurses, and admin staff to ensure the care and authorization.</li>
<li>The position requires independent judgment and nursing actions, flexibility, organizational skills, and the ability to utilize an interdisciplinary approach in the provision of nursing care.</li>
<li>The RN is subject to the professional direction of the VA Nurse Manager or designee during the workweek.</li>
</ul>
Essential Job Requirements:
<ul>
<li>Citizenship:
<ul>
<li>Proof of US Citizenship is required to work on this contract.</li>
</ul>
</li>
</ul>
<ul>
<li>Education:
<ul>
<li>Graduated from a school of professional nursing approved by the appropriate State accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The accreditation Commission for Education in Nursing (ACEN) or the commission on Collegiate Nursing Education (CCNE).</li>
<li>Current BLS certifications.</li>
</ul>
</li>
</ul>
<ul>
<li>Required Knowledge/Experience:
<ul>
<li>Possess a current and unrestricted license in at least one (1) state, territory, or commonwealth in the U.S. or the District of Columbia.</li>
<li>A minimum of two (2) years direct patient care experience within the last three (3) years.</li>
</ul>
</li>
</ul>
<ul>
<li>Work Schedule:
<ul>
<li>0730 – 1600, Monday-Friday, excluding holidays, weekends/evenings, and no overtime on call.</li>
</ul>
</li>
</ul>
Position Pay Range$36.67—$42.67 USD
About Copper River &amp; The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River's Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
<ul>
<li>Comprehensive medical, dental, and vision coverage</li>
<li>Flexible Spending Account - healthcare and dependent care</li>
<li>Health Savings Account - high deductible medical plan</li>
<li>Retirement 401(k) with employer match</li>
<li>Open leave policy and paid holidays</li>
<li>Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! </li>
</ul>
Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Registered Nurse (RN)

<h3>Job Description</h3>
Job Description
Job Title: Pharmacy Technician
Job Description
The Pharmacy Technician is responsible for the sterile and accurate admixture of IV products under a laminar flow hood or vertical flow biological safety cabinet. Responsibilities include the reconstitution of drugs, calculation of drug volumes, measurement of dosages, and transferring drugs to appropriate solutions for administration. The role requires effective communication with pharmacists, nurses, pharmacy technicians, dietitians, billing, and external customers to ensure accurate and safe patient care.
Responsibilities
<ul>
<li>Prepare and admix sterile IV products under laminar flow hoods or biological safety cabinets</li>
<li>Reconstitute medications, calculate drug volumes, and measure accurate dosages</li>
<li>Transfer drugs into appropriate solutions and label products per policy</li>
<li>Maintain inventory of medications, solutions, and departmental supplies</li>
<li>Operate automated compounding devices and track medication expiration dates</li>
<li>Clean and maintain sterile compounding areas according to USP 797 standards</li>
<li>Complete required documentation and adhere to pharmacy practice laws</li>
<li>Communicate effectively with pharmacists, nurses, dietitians, billing teams, and external customers</li>
<li>Participate in quality assurance and improvement initiatives</li>
</ul>
Qualifications
<ul>
<li>Washington State Pharmacy Technician License &amp; Certification</li>
<li>High School Diploma or GED</li>
</ul>
Preferred Skills
<ul>
<li>IV compounding experience</li>
<li>Proficiency in aseptic technique</li>
</ul>
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Job Type &amp; Location
This is a Contract to Hire position based out of Spokane Valley, WA.
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Spokane Valley,WA.
Application Deadline
This position is anticipated to close on Jan 22, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email <a href="mailto:actalentaccommodation@actalentservices.com" target="_blank">actalentaccommodation@actalentservices.com</a> for other accommodation options.

Pharmacy Technician

<h3>Job Description</h3>
Job Description
Night Nurse - LPN or RN - New Graduates Accepted
About the Role
This is a full-time, on-site Night Nurse position (LPN or RN) at a city-owned 40-bed Skilled Nursing Facility with an attached 18-bed Assisted Living. The facility emphasizes high-quality resident care and strong staffing ratios.
The Night Nurse is responsible for delivering exceptional patient care during overnight hours, including monitoring residents' health status, administering medications, maintaining accurate documentation, communicating with residents and families, and coordinating with healthcare team members. The role includes ensuring care plans are followed, safeguarding resident health and safety, and responding appropriately to emergency situations.
Key Responsibilities
<ul>
<li>
Monitor resident health and vital signs
</li>
<li>
Administer medications accurately
</li>
<li>
Document and chart within required standards
</li>
<li>
Collaborate with patients, families, and interdisciplinary staff
</li>
<li>
Implement care plans and oversee resident safety overnight
</li>
<li>
Respond promptly to emergent or urgent situations
</li>
<li>
Uphold infection control and regulatory safety practices
</li>
</ul>
Qualifications
<ul>
<li>
Valid nursing license as an LPN or RN in the state of Nebraska
</li>
<li>
Strong skills in resident care, medication administration, and monitoring
</li>
<li>
Proficient in documentation and electronic/paper charting
</li>
<li>
Effective communication and teamwork abilities
</li>
<li>
Knowledge of healthcare safety regulations and infection control protocols
</li>
<li>
Ability to work overnight shifts reliably and compassionately
</li>
<li>
CPR and First Aid certification preferred
</li>
<li>
Previous experience in long-term care or healthcare preferred

Shift &amp; Differentials
<ol>
<li>
Shifts: 3×12 hr shifts per week
</li>
<li>
Rotation: Every 3rd weekend + Every 3rd holiday
</li>
</ol>
<ul>
<li>
Night Shift: 18:00-06:30
</li>
<li>
Differentials:
<ul>
<li>
Evenings: +$1.50/hr
</li>
<li>
Nights: +$2.50/hr
</li>
<li>
Weekends: +$2.00/hr
</li>
</ul>
</li>
</ul>
</li>
</ul>
Benefits
<ul>
<li>
Medical: PPO or High Deductible Savings; 80% employer / 20% employee
</li>
<li>
Dental &amp; Vision: Employee responsibility
</li>
<li>
Additional Insurances: Available as add-ons
</li>
<li>
Retirement: 3% match after 1 year
</li>
<li>
Disability (Short/Long Term): Paid by facility
</li>
<li>
Life Insurance: $25,000 policy paid by facility
</li>
<li>
PTO: Accrual based on years of experience
</li>
</ul>
Company DescriptionWe are one of the leading healthcare staffing companies in the US. Our ethos is to deliver the best healthcare staffing solutions to both job seekers and employers. The experts at Protouch are specialized in sourcing highly skilled healthcare professionals. 
<h3>Company Description</h3>
We are one of the leading healthcare staffing companies in the US. Our ethos is to deliver the best healthcare staffing solutions to both job seekers and employers. \r\n\r\nThe experts at Protouch are specialized in sourcing highly skilled healthcare professionals.

Night Nurse - LPN or RN

<h3>Job Description</h3>
Job DescriptionEmbark on a meaningful travel nursing journey as a Registered Nurse in Long-Term Care (LTC), where every shift offers the chance to touch lives, uphold dignity, and strengthen our aging communities. In this LTC role, you’ll partner with dedicated teams to create comforting, safe, and patient-centered care for residents who deserve excellence every day. Imagine the impact you can have by guiding families, mentoring new staff, and championing quality of life for seniors who bring history, wisdom, and resilience to your facility. And when you’re ready to take in our country’s diverse landscapes, this opportunity also opens doors to assignments across the United States, enriching your career with new clinical experiences and cultural perspectives. Beyond the care you deliver, you’ll discover the beauty of Iowa—the state’s generous land, welcoming towns, and long-standing hospitality—where quiet river towns meet vibrant community events, scenic trails, and slow-paced, meaningful living. In McGregor, Iowa, you’ll be part of a close-knit community that values compassion, teamwork, and quality care, with frequent opportunities to explore the region’s charming parks, riverfront views, and local eateries that celebrate farm-to-table flavors and Midwest charm. Start on 01/26/2026, with a 40-hour guaranteed week and a schedule designed to support both professional growth and personal well-being. Location Benefits: Working in McGregor, Iowa blends the appeal of a serene, community-centric environment with the professional opportunity of a stable travel assignment. McGregor sits along the Mississippi River, offering picturesque river views, river bluffs, and a welcoming Main Street with shops, history, and friendly faces. You’ll experience a lower cost of living, shorter commutes, and a community that values continuity of care for its residents. Iowa’s outdoors invite you to unwind after shifts with walking, biking, or fishing along scenic byways. For nurses seeking variety, the role’s travel component means you can broaden your horizons by serving in LTC facilities across different states on subsequent assignments, gaining exposure to diverse patient populations, regulatory standards, and care models. Whether you’re drawn to quiet rural settings or opportunities to try urban-adjacent facilities, this program provides a solid foundation in geriatric nursing, teamwork, and leadership—while you enjoy the chance to explore iconic Midwest scenery and warm Midwestern welcome. Role Specifics and Benefits: - Core responsibilities and growth: As an LTC RN, you’ll perform comprehensive assessments, develop and update individualized care plans, administer medications and treatments within scope, monitor vital signs and clinical status, manage wounds, oversee fall-prevention and safety protocols, and coordinate with physicians, therapists, and CNAs to ensure seamless, compassionate care. You’ll document accurately, advocate for residents’ preferences, and participate in quality improvement initiatives. The role offers pathway to expand expertise in geriatric syndromes, palliative care, and wound care, with opportunities to precept or mentor new staff and assume leadership tasks within the unit. - Competitive compensation and perks: You’ll be paid weekly within a competitive range of $2,065 to $2,107, reflecting your experience and scope of practice. The package includes a bonus program and comprehensive housing assistance to ease transition and travel logistics, along with potential extension opportunities that allow you to stay longer in locations you enjoy or to continue growing within the LTC specialty. - Support and security: You won’t be alone on the road. A dedicated travel support team is available 24/7 to assist with housing, scheduling, licensing, and any clinical or logistical needs. On-site coordination, regional support, and clinical resources help you navigate assignments confidently, so you can focus on high-quality resident care and your personal well-being. - Scope and continuity: Guaranteed 40 hours per week ensures stability and predictable income, while the assignment structure offers variety within LTC settings, enabling you to refine best practices, improve resident outcomes, and build confidence across care settings. Start date is 01/26/2026, with assignments measured in weeks and potential for extensions based on performance and facility needs. Company Values: Our organization is built on empowering nurses to advance their careers while delivering compassionate, patient-centered care. We’re dedicated to a supportive work environment that recognizes skill, curiosity, and resilience, fosters professional development through ongoing education and mentorship, and encourages collaboration across disciplines. We champion a culture where your expertise is valued, your goals are supported, and your voice helps shape the care you provide and the programs that serve our residents. From onboarding to ongoing training to leadership opportunities, we’re committed to helping you grow as a nursing professional and as a trusted member of the LTC community. Call to Action: If you’re ready to make a lasting impact in LTC while exploring the diverse landscapes of Iowa and beyond, apply now. Join a company that prioritizes your professional development, your wellbeing, and your contribution to residents’ lives. This is more than a job—it’s a pathway to meaningful care, skill advancement, and a rewarding career shift that recognizes your dedicated practice. Discover where your expertise can take you, how you can mentor others, and how you can thrive in a supportive, dynamic travel nursing environment. Your next chapter in LTC starts here. Please note: The hours and pay rates listed are estimates and may vary. Final compensation packages and guaranteed hours will be confirmed during the hiring process.
Privacy &amp; Consent By applying, you agree to TLC Nursing’s Privacy Policy and consent to receive job-related text messages; message/data rates may apply. Reply STOP to opt out.
About TLC Nursing TLC Nursing is a nationwide travel healthcare staffing agency pairing RNs, LPNs, CNAs, and Allied Health professionals with high-quality travel and local contracts across the U.S.
ShiftShield™ – Traveler Protection ShiftShield™ protects travelers from preventable facility-driven cancellations and ensures fair compensation for schedule disruptions.
Why Travelers Choose TLC
<ul>
<li>Competitive weekly pay</li>
<li>Fast credentialing</li>
<li>24/7 recruiter &amp; clinical support</li>
<li>Nationwide assignments</li>
</ul>
Referral Bonus Earn up to $1,000 per referral — no employment required.
EEO Statement TLC Nursing is an Equal Opportunity Employer.
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mBkM7W6n84

Travel Registered Nurse LTC Job

<h3>Job Description</h3>
Job DescriptionJob Description &amp; Requirements Cardiovascular Non-Invasive Technologist - Echo Sonographer - (Cardiac - Echo - Sonography - Sono) StartDate: 1/19/2026 Available Shifts: 8 D Pay Rate: $2084.00 - $2147.00 Sono- Echo TechRegistered Cardiac Sonographer (ARDMS or CCI); BLS; 2+ years work experienceNice to have GE Ultrasound, Philips Ultrasound, UEAs, IV access, EPIC, ISCVWill you accept first-time traveler 2D, doppler, color flow, 3D, strain, contrast studies. Preferred: Stress echo skills and interventional procedures. IV management training is preferred.EMR: EPIC - EncompassTops: Barney Purple (not eggplant)Pants/Skirts: BlackWarm-up Jackets: either the same purple or blackParking: Free Parking is assigned and free Required Qualifications Sonographer, Echo Experience: 2 years Certifications: RDCS-AE(Copy Needed); BLS(Copy Needed) SSN Required DOB Required References: 1 Reference in entire work history Facility Location Rated as one of “America’s most livable communities,” and referred to as North Carolina’s “City of the Arts,” Winston-Salem has a lot to offer its residents. Located halfway between Atlanta, Georgia and Washington, D.C., Winston-Salem is an important city in the South Atlantic Region and a hub for the industries of medicine and finance. Job Benefits Allied travel assignments are typically for 13 weeks and offer generous packages that include:
<ul>
<li> Competitive pay rates</li>
<li> Medical, Dental, Vision</li>
<li> 401(k) and Flex Spending</li>
<li> Life Insurance</li>
<li> Accident and Short-term Disability Coverage</li>
<li> Free Continuing Education</li>
<li> Competitive Housing Deal</li>
<li> Refer a friend and earn extra cash!</li>
</ul>
 About the Company At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. cardiac sonographer, echo technologist, echo tech, echo sonographer, cardiac tech, echo, cardiovascular non invasive technologist, allied, allied health, healthcare, health care, hospital, sono

Cardiovascular Non-Invasive Technologist - Echo Sonographer - (Cardiac - Echo - Sonography - Sono)

<h3>Job Description</h3>
Job Description
Position Overview: The Certified Nursing Assistant is responsible for providing personal medical care and assistance with daily living activities that improve quality of life by allowing our patients to remain in their home (or facility) while adhering to confidentiality standards and professional boundaries at all times. Essential Job Functions: Perform, assist, evaluate and document medical care, such as: Basic first aid Taking weight and vital signs Catheter and bowel care, including I&amp;O monitoring Range of motion exercises, exercises as assigned by a Physical Therapist, Occupational Therapist, or Speech Language Pathologist Ambulation, transfer and positioning with wheelchairs and other non-life support medical equipment and devices Prepare meals according to dietary and nutritional needs Care for patient’s special conditions and needs within scope of authorized tasks Help patient maintain good personal hygiene, such as: Assistance with bathing, toileting, grooming, shaving, skin and nail care, oral hygiene, dressing and eating &nbsp; Thorough completion and coordination of all required documentation, such as: Maintaining and completing the necessary patient/family and Company documentation records upon conclusion of each visit Observe and report significant changes in patient’s condition to the (RN) Nursing Supervisor Provide hands-on personal care and performance of simple procedures as an extension of therapy or nursing services. &nbsp; Provide services that are ordered by the physician in the plan of care and that the aide is permitted to perform under state law. Requirements: High school graduate or GED* Current, unrestricted certification or proof of training as required by the state Current CPR certification Demonstrated proficiency in clinical assessments, documentation and compliance with aide care and policies and procedures Valid Driver’s License and Acceptable MVR *not applicable if the patient is the child/loved one of the Certified Nursing Assistant &nbsp; Ongoing Education: An Aide must receive at least 12 hours of in-service training during each 12-month period. In-service training may occur while an aide is furnishing care to a patient. Other Skills/Abilities: • Attention to detail • Time Management • Effective problem-solving and conflict resolution • Good organization and communication skills Physical Requirements: • Must be able to speak, write, read and understand English • Must be able to travel • Must be able to lift 50 pounds • Prolonged walking, standing, bending, kneeling, reaching, twisting • Must be able to sit and climb stairs • Must have visual and hearing acuity • Must have strong sense of smell and touch • Must be able to sufficiently reposition patients and move equipment without assistance • Must be able to appropriately respond physically and mentally to emergency situations in the home or during transport Environment: • Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions • Possible exposure to blood, bodily fluids and infectious diseases Other Duties: • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California

Certified Nursing Assistants (Cna)

<h3>Job Description</h3>
Job Description
 
 
JOB TITLE: Patient Scheduling Clerk
 
FLSA: Non-Exempt

REPORTS TO: Director of Patient Access and Scheduling
 

INTRODUCTION
Under the supervision of the Patient Scheduling Center Manager, the Patient Scheduling Clerk, serves as the first point of contact for patients seeking appointments. This role answers a high volume of calls and schedule appointments, instructs and assists patients with regards to appropriate scheduling protocol, maintains a professional and confidential working environment. The Patient Scheduling Clerk assist with training new staff, where needed and uses initiative, sound judgment, and communication skills to enable efficient and effective use of the Patient Scheduling Center and its resources.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
<ul>
<li> Handles a high volume of calls, scheduling, rescheduling, confirming and canceling appointments, return all call backs generated in the system. </li>
<li>Accurately record and communicate scheduled appointments to patients in a courteous and professional manner.</li>
<li>Assess patient needs, create telephone encounters and forward to appropriate team for resolution</li>
<li>Control the flow of calls using the TouchPoint desktop application to ensure efficient handling.</li>
<li>Effectively manage incoming calls across multiple queues, routing them to the appropriate health center or department for resolution.</li>
<li>Promptly route urgent calls and provide clear SBAR summaries to the appropriate site, advice nurse, or leadership team member.</li>
<li>Document all calls forwarded to the advice nurse and/or leadership in a detailed log for tracking and reference.</li>
<li>Collaborate with various departments to resolve scheduling conflicts and improve patient flow.</li>
<li>Verify and update patient details including demographics and insurance information, ensuring accuracy </li>
<li>Address patient concerns and frustrations with patience, empathy, active listening, and respectful communication.</li>
<li>Collaborate with other departments to correct and update patient referrals as needed.</li>
<li>Fax missed or updated referrals to the ambulatory care center or physician’s office to ensure patient can complete their appointment</li>
<li>Introduce patients to the patient portal, explaining its features and benefits </li>
<li>Assist patients by enabling web access and resetting locked patient portal accounts upon request.</li>
<li>Discreetly handles and enters sensitive personal confidential information while adhering to Unity's HIPAA guidelines ensuring the proper handling of sensitive information.</li>
<li>Serves as liaison between patients, staff and the health center leadership</li>
<li>Reviews all patient related information for accuracy and completeness and assist the patient where necessary</li>
<li>Perform responsibilities with the required Customer Service standards</li>
<li>Performs within expected guidelines regarding talk time and wait time </li>
<li>Maintains a clean, organized, and safe working environment. </li>
<li>Maintains files and/or client database</li>
<li>Meets key metrics important for goals and benchmark data</li>
<li>Performs other duties as assigned</li>
</ul>
MINIMUM QUALIFICATIONS
<ul>
<li>High school diploma or equivalent.</li>
<li>Fluent in both English/Spanish preferred</li>
<li>Strong attention to detail and accuracy</li>
<li>Ability to multitask and work efficiently in a fast-paced environment.</li>
<li>Excellent interpersonal communication, customer service and telephone equites skills.</li>
<li>Minimum of one-year experience in an office setting, preferably a medical office setting.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>Strong customer service background.</li>
<li>Some knowledge of medical terminology and EHR systems </li>
<li>Good oral, written, and telephone communication skills; Bilingual: English/Spanish preferred.</li>
<li>Ability to work independently or in a team oriented environment and interrelate well with individuals with diverse ethnic and cultural backgrounds and needs.</li>
<li>Basic working knowledge of computers and extended periods of phone use.</li>
<li>Typing 40 WPM preferred.</li>
</ul>
SUPERVISORY CONTROLS
The position reports directly to the Director of Patient Access and Scheduling and Patient Scheduling Center Manager 
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures 
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual.
PHYSICAL EFFORT AND WORK ENVIRONMENT
<ul>
<li>Must be physically able to sit for prolonged periods of time at a desk, and use the telephone for long periods of time.</li>
<li>Must be able to bend, and lift. </li>
<li>Must have visual acuity and the ability to sustain long periods of computer usage.</li>
<li>The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.</li>
<li>Must be able to work independently with minimal supervision, be capable of making sound business decisions, and be detail oriented, alert and self-motivated.</li>
<li>Must be able to effectively manage difficult situations, staff, and customers.</li>
<li>The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. </li>
<li>Unity Health Care provides primary health care services to underserved patients in Washington, DC. As a federally qualified health center, there is a commitment to serving traditionally underserved people in the community. Unity seeks to maintain facilities which are safe, sanitary, and serviceable. </li>
<li>See the ADA Physical Efforts Effort Checklist.</li>
</ul>
DISTINGUISHING CHARACTERISTICS
Hours may include some evenings and/or Saturday work. While every effort is made to assign staff to one clinic site regularly, Unity may change the assigned clinic and/or site temporarily or permanently, depending upon the need. 
RISKS
The position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results. 
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

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