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<h3>Job Description</h3>
Job Description
WHAT WE’RE LOOKING FOR: We’re hiring a Client Intake Operations Manager to oversee our lead pipeline and intake process across all practice areas. This role combines operations, supervision, and quality control. You’ll be in charge of managing intake staff, overseeing lead flow in Lead Docket, verifying the quality of submitted intakes, ensuring Filevine is correctly set up when a case is signed, and keeping the team accountable for prompt, thorough follow-up.
If you're organized, systems-driven, and want to be at the center of a growing law firm’s success, this is a great opportunity.
RESPONSIBILITIES:
<ul>
<li>
Oversee all incoming leads via Lead Docket, including Meta Ads, web forms, and referrals
</li>
<li>
Supervise intake staff and virtual assistants to ensure fast, accurate, and complete responses
</li>
<li>
Review intake forms to verify accuracy, completeness, and case viability
</li>
<li>
Coordinate with attorneys to ensure promising leads get timely review and response
</li>
<li>
Ensure Filevine cases are created correctly with full client data and intake documentation
</li>
<li>
Track lead conversion metrics, follow-up timelines, and intake source performance
</li>
<li>
Troubleshoot and improve intake systems to increase efficiency and signed client rates
</li>
<li>
Escalate high-value or time-sensitive leads directly to attorney staff as needed
</li>
</ul>
QUALIFICATIONS:
<ul>
<li>
2+ years in legal intake, client onboarding, or law firm operations preferred
</li>
<li>
Experience managing people and workflows — you’ll be directing intake staff and VAs
</li>
<li>
Familiarity with legal CRMs like Lead Docket and Filevine strongly preferred
</li>
<li>
Exceptional organizational skills and attention to detail
</li>
<li>
Strong communication skills — both written and verbal
</li>
<li>
Self-starter who takes initiative and owns results
</li>
<li>
Bilingual (Spanish/English) is a plus, but not required
</li>
</ul>
COMPENSATION:
<ul>
<li>
Salary Range: $60,000–$85,000 annually, depending on experience
</li>
<li>
Bonus potential tied to intake volume and signed case metrics
</li>
</ul>
Company DescriptionBana Legal Group is a fast-growing, family-run California law firm that fights for workers, consumers, and injury victims across the state. The perfect person for this role is obsessively organized, takes full ownership of processes, and is exceptional on the phone — turning leads into signed clients while making sure nothing slips through the cracks. 
<h3>Company Description</h3>
Bana Legal Group is a fast-growing, family-run California law firm that fights for workers, consumers, and injury victims across the state.\r\n\r\nThe perfect person for this role is obsessively organized, takes full ownership of processes, and is exceptional on the phone — turning leads into signed clients while making sure nothing slips through the cracks.

CLIENT INTAKE OPERATIONS MANAGER

<h3>Job Description</h3>
Job Description United Medical Imaging We are large Imaging group, with 30 locations across Southern California, proud leading providers of quality healthcare to the community. Our centers are equipped to treat diagnostics, traumatic, and life-threatening injuries, with caring and innovative team of healthcare professionals dedicated to enthusiastically improving the health and quality of life of the people we serve. We are looking for experienced Front Desk Administrators &amp; Patient Schedulers who will take care of answering the phone, calling and scheduling patients, verifying insurance and eligibility, etc. This is full time non-exempt position: Monday -- Friday, Saturdays on rotation (Overtime) Multiple Locations available in Los Angeles County: Bellflower / Century City / Commerce / East Los Angeles / Downtown LA / Gardena / Glendale / Inglewood / Lynwood / Mid- Wilshire / Northridge / South Long Beach / Torrance / West Covina The ideal candidate is a positive, pleasant, and personable team worker who can also work under pressure. The candidate should be skilled in working at the back office as well if the need arises. Responsibilities include, but are not limited to: • Meeting/greeting patients • Checking in patients • Processing paper work • Entering new patients into our computer system • Creating new patient files • Filing documents in patients' medical records • Answering phones, and other clerical duties as assigned Minimum Qualifications • Administrative experience in an office setting; previous release of information/ filing and scanning medical records, or other related experience in a healthcare environment is preferred. • Effective verbal and written communication skills. • Ability to read and comprehend simple, healthcare terminology. • Proven customer service experience and/or training. • Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel. • Ability to understand and become knowledgeable of release of information standards, policies &amp; procedures and HIPAA regulations and to complete work in compliance of these and other standards. • Knowledge of handling medical records and of basics of scanning and uploading files, downloading and executing is a Plus • Strong knowledge of health insurance plans as well as benefits verification /authorization • Proficiency in: Microsoft Word, Excel, Outlook, Access, PowerPoint. • Internet Savvy: excellence in opening files on the web Education/Training/Experience: High School Diploma (Required) Experience working in Radiology (Preferred). Customer Service Experience- 1 Year (Preferred) Minimum 1 year Scheduling, Medical Records or Front Office experience required or externship in medical field Bilingual candidates Preferred

Medical Office Administration

<h3>Job Description</h3>
Job Description
Make a Lasting Impact with Developmental Pathways!&nbsp;
At Developmental Pathways, Inc., we’ve been delivering high-quality Applied Behavior Analysis (ABA) services for over 18 years. Our mission is simple: help children thrive and support families with heart and expertise. We’re known for ethical, professional care and we want YOU to be a part of it.&nbsp;
Do you have a heart for working with children and a passion for supporting families affected by Autism? Are you seeking a part-time role with flexible afternoon, evening, or weekend hours?&nbsp;
If you said YES, we want to meet you!&nbsp;
As an ABA Behavior Technician, you'll provide 1:1 in-home support to children and teens with Autism or developmental disabilities. Under the guidance of a BCBA, you'll implement personalized behavior plans, collect data, support skill development, and empower families through training and compassion.&nbsp;
What We Offer:&nbsp;
<ul>
<li>Competitive Pay – Up to $26/hour based on experience and RBT certification&nbsp;</li>
<li>Entry-Level Training – No experience? No problem! We provide training to get you started</li>
<li>Mileage Reimbursement – Travel is part of the role, and we’ve got you covered&nbsp;</li>
<li>Paid Sick Leave and access to medical, dental, vision, and 401(k) for eligible team members&nbsp;</li>
<li>Career Growth – Ongoing training, supervision, and opportunities to advance&nbsp;</li>
<li>Flexible Scheduling – Afternoon, evening, and weekend options available&nbsp;</li>
</ul>
Let’s Help Kids Shine — Together.&nbsp; &nbsp;
Developmental Pathways, Inc. is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance. &nbsp;
#ABA #BehaviorTechnician #BehaviorTherapist #AutismSupport #RBT  #SpecialEducation #EarlyIntervention #BehaviorSupport  #PartTimeJobs#PartTimeWork #OnCall #OnCallJobs #OnCallWork #OnCallShift #FlexibleWork #HiringNow #JobSeeker #DSP #Directcare #Childcare&nbsp;
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Behavior Technician - ABA / Autism

<h3>Job Description</h3>
Job Description
Why Join Us?
We're a rapidly growing company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.
At AmeriPharma, you'll have access to:
<ul>
<li>Great pay and general compensation structures</li>
<li>Full benefits package including medical, dental, vision, life that fits your lifestyle and goals</li>
<li>Employee assistance program to assist with mental health, legal questions, financial counseling etc.</li>
<li>401k program</li>
<li>Comprehensive PTO and sick leave options available&nbsp;</li>
<li>Plenty of opportunities for growth and advancement</li>
<li>Company sponsored outings and team-building events.</li>
<li>Company sports and recreation leagues to keep you active and get to know everyone better</li>
<li>Casual Fridays&nbsp;</li>
</ul>
Job Summary
As the Home Infusion Intake Coordinator at AmeriPharma's Specialty Care IV division, you will play a vital role in ensuring patients receive seamless and high-quality home infusion therapy services. This position involves collaborating with healthcare professionals, patients, and insurance providers to facilitate the intake process for home infusion therapy. Your dedication to patient care and coordination skills will be essential in making this transition as smooth as possible.
Duties and Responsibilities&nbsp;
<ul>
<li>Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy. This includes evaluating their overall medical condition, social and living situation, and identifying any potential barriers to successful home infusion.</li>
<li>Insurance Verification: Collaborate closely with our billing department to verify insurance coverage and benefits related to home infusion therapy.</li>
<li>Coordination: Work in close conjunction with healthcare providers, including physicians, nurses, pharmacists, and discharge planners, to coordinate the transition of patients from hospital or clinic-based care to home infusion therapy. Communicate the specific needs and treatment plans of patients to the relevant professionals.</li>
<li>Patient Education: Provide thorough and clear information to patients and their families about the home infusion therapy process, the transition of care, and the procedure for medication delivery.</li>
<li>Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the intake process.</li>
<li>Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the intake process.</li>
<li>Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy.</li>
<li>Scheduling: Manage patient refill schedules efficiently, maintaining an organized and up-to-date refill calendar to ensure uninterrupted care.</li>
</ul>
Required Qualifications
<ul>
<li>Knowledge of home infusions therapy (specifically TPN therapy), including various administration methods and associated equipment is a plus.&nbsp;</li>
<li>Excellent communication skills, both written and verbal, to effectively interact with healthcare professionals, patients, and third-party vendors.&nbsp;</li>
<li>Exceptional attention to detail organizational skills to manage multiple patients cases simultaneously.&nbsp;</li>
<li>Proficiency in using electronic medical record systems and other relevant software applications, including CPR+.&nbsp;</li>
<li>Ability to work both independently and as part of a team, demonstrating adaptability and strong problem-solving abilities.&nbsp;</li>
<li>Experience in sterile compounding is considered an advantage.&nbsp;</li>
</ul>
Education and Experience Requirements&nbsp;
<ul>
<li>A certified pharmacy technician license is strongly preferred.&nbsp;</li>
<li>At least 1 year of experience in a Home Infusion pharmacy, specifically in the intake department working with TPN.&nbsp;</li>
</ul>
Schedule Details&nbsp;
<ul>
<li>In-Person (Orange, CA)&nbsp;</li>
<li>Monday-Friday 8:00am-4:30pm&nbsp;</li>
</ul>
Physical Requirements&nbsp;
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement&nbsp;
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer.&nbsp;All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.

Home Infusion Intake Coordinator

<h3>Job Description</h3>
Job Description
 Come join an exciting and innovative company that puts the “care” back in healthcare!
 
Why do Intake Coordinators want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn’t matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing you’ve made a difference and improved someone’s life.
About us: 
What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it’s no wonder why KabaFusion is the industry leader in home infusion.
About the role:
As an Intake Coordinator at KabaFusion, you are responsible for processing referrals and getting patients on service for specialty medications. This will include commercial, private and government insurances for patients receiving specialty medications; such as Remicade and Stelara. You will work collaboratively with other departments to ensure we are providing an exceptional level of patient care with each interaction. 
Essential Duties &amp; Responsibilities:
<ul>
<li>Initiates intake process gathers relevant data from referral sources and completes intake paperwork.</li>
<li>Verify insurance and eligibility along with obtaining authorizations when necessary.</li>
<li>Completes start of care paperwork.</li>
<li>Contact patients to confirm information and notify them of their financial obligation.</li>
</ul>
As an Intake Coordinator, you bring:
<ul>
<li>Knowledge of pharmacy referrals, home infustion and/or specialty medications</li>
<li>High school diploma or equivalent </li>
<li>Knowledge of HCPC, ICD-10 and CPT codes </li>
<li>At least 2-years previous intake experience including eligibility and authorization.</li>
</ul>
Our Benefits:
<ul>
<li>Competitive Compensation</li>
<li>Flexible Schedule</li>
<li>Benefits start on your 1st day of employment</li>
<li>401K w/ 4% Match – no waiting or vesting period</li>
<li>PTO / Floating Holidays / Paid Holidays</li>
<li>Company Paid Life Insurance &amp; short-term disability</li>
<li>Employee Assistance programs to help with mental health / wellness </li>
<li>Learning &amp; Development Programs</li>
<li>Perks… includes discounts on travel, cell phone, clothing, and more…</li>
<li>Generous employee referral program </li>
</ul>
KabaFusion is a mission driven company with a focus on innovation and patient care so, as an Intake Coordinator, if that sounds like something you want to be a part of, then look no further.
 

 
 
 
 On site: 8:30 a.m. to 5:00 p.m. or 9:30 a.m. to 6:00 p.m.

Intake Coordinator - Specialty

<h3>Job Description</h3>
Job Description
Platt College Los Angeles consists of four Southern California campuses located in Alhambra, Ontario, Riverside and Anaheim. Platt offers certificate and degree programs in several subject areas including school of graphic design, business and legal studies, medical sciences, and information technology. Since our opening in 1985, Platt College has been dedicated to the principle that education is the foundation for personal and professional growth, and that students should have the opportunity to develop to their full potential.
At Platt College, our mission is to provide a balanced program of instruction for our students to help them acquire the specialized knowledge and skills they need to take advantage of exciting career opportunities in many of today’s in-demand fields. We at Platt College continuously update our offerings to best serve the needs of students and employers in today’s dynamic Southern California business environment.
We Offer:
<ul>
<li>Platt College offers a competitive and excellent benefits package providing medical, dental, and vision benefits for eligible employees and their dependents.</li>
<li>A highly competitive pay and eligible employees are entitled to receive paid vacation, sick leave, and paid holidays.</li>
<li>Professional opportunities in a growing organization.</li>
<li>Compensation Range: $ 16.50-18.00/hour</li>
</ul>
The lab assistant provides assistance to the instructor as well as student support in a classroom or lab setting. The lab assistant will also assist other departments as assigned when there is not a class being conducted.
Knowledge, Skills and Abilities:
<ul>
<li>Ability to communicate effectively and patiently with students</li>
<li>Strong organizational skills</li>
</ul>
Credentials and Experience:
<ul>
<li>High school diploma or GED Required</li>
<li>Graduate of related program</li>
<li>Work experience related to the course preferred</li>
</ul>
Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications and abilities. Platt College Los Angeles, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion (including religious dress/grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), age, national origin, marital or registered domestic partnership status, veteran status or military status, sexual orientation, gender, gender identity, gender expression, physical or mental disability, including genetic characteristics or genetic information, medical condition, ancestry, citizenship, or any other characteristic protected by state or federal law or by local ordinance. &nbsp;
In accordance with Title IX regulations, Platt College prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The College’s statement of non-discrimination and Title IX Coordinator contact information is available on the website <a href="https://plattcollege.edu/disclosures/" target="_blank">https://plattcollege.edu/disclosures/</a>
Internal Platt College Employees, please refer to the link below to apply for the position: <a href="http://intranet.plattcollege.edu/uploads/human_resources/Internal%20Job%20Application_REV%2007302024.pdf" target="_blank">http://intranet.plattcollege.edu/uploads/human_resources/Internal%20Job…</a>
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Diagnostic Medical Sonography Lab Aid - Part-Time

<h3>Job Description</h3>
Job Description
Make a Lasting Impact with Developmental Pathways!&nbsp;
At Developmental Pathways, Inc., we’ve been delivering high-quality Applied Behavior Analysis (ABA) services for over 18 years. Our mission is simple: help children thrive and support families with heart and expertise. We’re known for ethical, professional care and we want YOU to be a part of it.&nbsp;
Do you have a heart for working with children and a passion for supporting families affected by Autism? Are you seeking a part-time role with flexible afternoon, evening, or weekend hours?&nbsp;
If you said YES, we want to meet you!&nbsp;
As an ABA Behavior Technician, you'll provide 1:1 in-home support to children and teens with Autism or developmental disabilities. Under the guidance of a BCBA, you'll implement personalized behavior plans, collect data, support skill development, and empower families through training and compassion.&nbsp;
What We Offer:&nbsp;
<ul>
<li>Competitive Pay – Up to $26/hour based on experience and RBT certification&nbsp;</li>
<li>Entry-Level Training – No experience? No problem! We provide training to get you started</li>
<li>Mileage Reimbursement – Travel is part of the role, and we’ve got you covered&nbsp;</li>
<li>Paid Sick Leave and access to medical, dental, vision, and 401(k) for eligible team members&nbsp;</li>
<li>Career Growth – Ongoing training, supervision, and opportunities to advance&nbsp;</li>
<li>Flexible Scheduling – Afternoon, evening, and weekend options available&nbsp;</li>
</ul>
Let’s Help Kids Shine — Together.&nbsp; &nbsp;
Developmental Pathways, Inc. is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance. &nbsp;
#ABA #BehaviorTechnician #BehaviorTherapist #AutismSupport #RBT  #SpecialEducation #EarlyIntervention #BehaviorSupport  #PartTimeJobs#PartTimeWork #OnCall #OnCallJobs #OnCallWork #OnCallShift #FlexibleWork #HiringNow #JobSeeker #DSP #Directcare #Childcare&nbsp;
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<h3>Job Description</h3>
Job DescriptionPOSITION DESCRIPTION An Intake Coordinator operating within the framework of the mission, standards and philosophy of hospice: • Supports the Perfect Phone Encounter structure. • Supports the Community Relations Team and the Clinical team in the gathering of data and documentation that will assist in the validation of palliative and hospice eligibility. o If the referral meets eligibility criteria, this role will expedite the patient’s admission process by facilitating a smooth transition from referred to admitted status. • This role verifies that documentation is in order to complete the admission process. • Collaborates and communicates with all members of the community relations team and clinical team. • Demonstrates excellent verbal and written communication skills. • Proficient in the Perfect Phone Encounter and in their ability to engage with patients, families, physicians, referral sources and staff, as communication is the cornerstone of the Intake Coordinator. • The Intake Coordinator participates actively in meeting the goals, standards and objectives of the organization and demonstrates an ongoing commitment to his/her professional growth. Job Description • Updates referral spreadsheet with current information. • Ensures all admission paperwork has been obtained; creates the initial patient paper chart to include but not limited to: Medicare Benefit Election document, legal documents, completed advance directives, History and Physical documentation, Physician Admission order, Verbal certification of Terminal Illness, Home Coordination of Care, Facility Collaborative Care Plan, facility education document and facility IDT invitation, if applicable. • Retrieves information from records authorized/required for insurance companies including but not limited to: Medicare, Medicaid, and Veterans Administration as directed by managing supervisor. • Retrieves and releases medical records/health information when requested by managing supervisor, in accordance with professional ethics and company policy and procedures. • Acts as a back-up support to the Office Coordinator for incoming agency telephone management using the Perfect Phone Encounter Structure. • Assists with other duties as assigned when not fulfilling primary responsibility, as directed by supervising manager. Communication and Interpersonal Relationship Skills: • Maintains a friendly, yet professional demeanor when interacting with the patient, caregiver, and family, as well as, with members of the community relations team, clinical team and office support staff. • Respects the professional boundaries of communicating personal information of referrals and staff. • Maintains confidentiality of privileged information and supports the patient’s rights to privacy. • Utilizes effective communication skills both verbal and nonverbal with the referral sources, staff, and patient/family. • Serves as patient/family advocate. • Initiates and documents follow-up to patient/family needs during the referral process. • Utilizes courteous and standardized approaches to phone communication. • Orients new personnel to their role when asked by manager. • Acts as a resource person to other staff members as needed. • Utilizes appropriate supervisory and resource persons for problem-solving and identifying specific team needs. Hours Worked • Full-time Education/Experience High school diploma or GED required; associate’s degree preferred 1–2 years of healthcare or hospice administrative experience preferred Familiarity with medical terminology and insurance processes Proficient in Microsoft Office and EMR systems (e.g., HCHB, MatrixCare, or similar) Excellent communication, organizational, and multitasking skills Compassionate, professional demeanor and strong attention to detail

Intake Coordinator

<h3>Job Description</h3>
Job Description
We are seeking a focused, motivated and organized individual to manage our intake team, and to track leads, signed cases and referrals.
Hired person will be responsible for two key functions:
I. Managing Intake Department
This role requires the individual to have prior experience managing two or more individuals. Hired person will manage in-house intake team to ensure they are promptly processing paperwork, inputting all necessary data into the case tracking database and following up through task completion. Hired person will be responsible for ensuring that the CRM is accurately updated by the intake staff, and that nothing is overlooked. Monitoring/updating CRM will be continuous throughout the day as new leads; signed cases and referrals are uploaded in real-time.
Hired person will also serve as primary contact for vendors, for service setup, billing issues, cancellation, etc.
II. Referral Partner Liaison
Hired person will be responsible for sending referrals to co-counsel throughout the country, and following up with co-counsel throughout case lifecycle until payment of referral fee to the firm. This involves sending out new referrals to co-counsel on a daily basis, following up to confirm receipt and accurate input of all client and referral information into the CRM.
Printing performance and referral status reports for lead partner and marketing director on ad-hoc basis.
Requirements:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quick, accurate typist: 55+ wpm
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excel: Formatting and formula mastery
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Google Sheets: formatting and formula mastery
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 2 years managing small to medium on-site team
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 1 year of personal injury law firm experience.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Salary and benefits:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Starting Salary is $75,000.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Benefits to start at 90 days, including 100% paid HMO for employee.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Job Type: Full-time
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work Location: 100% On-Site

Law Firm Intake Manager and Referral Partner Liaison

<h3>Job Description</h3>
Job Description
 Do you have a strong passion for making a positive impact on the lives of others? We are actively seeking a committed individual to join our dynamic team as a Case Manager - Behavioral Health! 
Chinatown Service Center (CSC) Overview
 In 1971, the Chinese Methodist Church embarked on a mission to support newly arrived Chinese immigrants, laying the foundation for what we are today. The Chinatown 
Service Center (CSC) is a nonprofit organization providing multilingual health and social services, employment training, and counseling in Greater Los Angeles. We are expanding our team to continue our legacy of compassion and empowerment. For further information on CSC, Visit our website at <a href="http://www.cscla.org" target="_blank">http://www.cscla.org</a>.
CSC'S Mission Statement:
To provide outstanding services and advocacy that promote a better quality of life and equal opportunities for immigrants and other communities.
CSC'S Vision Statement:
Thriving Lives in Empowered Communities
CSC's Behavioral Health Department contributes to the Mission and Vision by:
Providing outstanding mental health and substance use services to vulnerable populations, Championing advocacy and promoting positive life outcomes, and Embracing cultural competency and diversity.
 
CSC'S Case Manager - Behavioral Health’s Purpose:
Case management services are provided under the direction of, or by referral from, a clinical provider and include client-centered services that implement the clinical treatment plan, including linking clients with health care, psychosocial, and other services. The coordination and follow-up of medical treatments are key components of healthcare case manager.

As a Behavioral Health Case Manager at CSC, You will: 
<ul>
<li>Work collaboratively with CSC providers to assist clients in meeting their behavioral health goals</li>
<li>Provide client services at the clinic, field, or telehealth</li>
<li>Conduct client screenings and assessments to determine service eligibility and appropriateness of case management.</li>
<li>Verify and support enrollment in medical care, particularly for uninsured and underserved clients.</li>
<li>Perform client intake, needs assessment, and required documentation</li>
<li>Assess social, physical, and mental functioning and needs of clients through interviews, home visits, record reviews, or consultation with appropriate agencies and individuals.</li>
<li>Develop comprehensive care plans in collaboration with clients, addressing short and long-term health goals.</li>
<li>Maintain regular contact with clients to monitor and facilitate their progress towards their treatment goals</li>
<li>Refer clients to appropriate services within the care system to promote positive health outcomes and self-sufficiency, ensuring follow-through.</li>
<li>Provide advocacy and support to clients to assist in their navigation of various health and social systems</li>
<li>Coordinate care and ensure client is able to access needed behavioral health services within the agency or through various levels of care available in the community</li>
<li>Assist clients to address barriers related to engagement with behavioral health services such as providing appointment reminders and arranging for transportation</li>
<li>Collaborate with caregivers, physicians and nursing services, mental health providers, law enforcement, fire departments, and representatives of other service agencies to develop service plans, evaluation, and monitoring of cases.</li>
<li>Conduct ongoing follow-up, motivational interviewing, and goal-setting with clients and families.</li>
<li>Deliver education and information tailored to effective client learning.</li>
<li>Maintain client files according to agency policy and complete documentation promptly.</li>
<li>Document as needed for the purposes of data collection related to funding and grant needs</li>
<li>Provide related case management and care coordination services specific to funding and grant requirements</li>
<li>Participate actively in staff meetings to contribute to clinic development and staff training.</li>
<li>Travel to programs, events, or sites as needed.</li>
<li>Perform other job-related duties as assigned based on the needs of BHD/CSC.</li>
</ul>
 Minimum Qualifications:
<ul>
<li>Bachelor’s degree required, in a healthcare, social services, human services, gerontology-related field preferred.</li>
<li>At least one year of experience in a behavioral health-related field or providing case management services preferred</li>
<li>Bilingual/bicultural English and Chinese (Cantonese and/or Mandarin) or Spanish preferred.</li>
<li>Knowledge of principles and techniques of social, cultural, and intergeneration dynamics of Chinese, Asian, Latinx, immigrant and refugee communities.</li>
<li>Comfortable and knowledgeable about the healthcare and/or behavioral health industry.</li>
<li>Ability to display sensitivity to all cultures.</li>
<li>Self-motivated, self-driven, and able to work independently within the scope of assigned tasks with minimum supervision.</li>
<li>Resourceful and flexible in response to changing environments and needs.</li>
<li>Customer service skills with excellent communication and interpersonal skills, including writing, speaking, verbal, in-person, and via telephone, email, and web posting correspondence.</li>
<li>Proficient in word processing and data entry using Macintosh, Microsoft Word, Excel, and Outlook.</li>
<li>Requires standby, flexibility, and/or call-back availability.</li>
<li>Field work may be required.</li>
<li>Reliable Transportation.</li>
<li>Ability to work in a fast-paced, high-intensity environment.</li>
<li>Conflict management, critical thinking, and problem-solving skills.</li>
<li>Successfully meet the post-offer/pre-hire physical and receive an “Eligible for Employment” status for Level II Background Check required by the State of California. </li>
</ul>
 
CSC's Employees Enjoy:
<ul>
<li>Daytime work hours; </li>
<li>Competitive Pay within the Nonprofit industry, commensurate with experience;</li>
<li>Semi-Monthly paychecks;</li>
<li>Collaborative and supportive work environment; </li>
<li>Opportunities for career growth and professional development; </li>
<li>Assistance with CMEs/CEUs required in your role with CSC;</li>
<li>Assistance with State Professional License Renewals;</li>
<li>Group Health, Dental, Life and AD&amp;D, for those who work thirty (30)+ hours consistently; </li>
<li>Paid Holidays for regular Full-time and Part-time status;</li>
<li>Bonus Paid Holiday for their Birthday, for regular Full-time and Part-time status; </li>
<li>Accrued Paid Sick Leave for all levels of employment; </li>
<li>Accrued Paid Vacation for those who work thirty (30)+ hours consistently; </li>
<li>403(b) Retirement Plan with up to a 4% matching; </li>
<li>457(b) Nonqualified Plan for those who meet the minimum "highly compensated" annual salary required;</li>
<li>Employee Assistance Program (EAP);</li>
<li>Tuition Reimbursement opportunities for job-related coursework at an accredited Community College, State College, or University; </li>
<li>Annual time to find, enroll, reenroll, or appear at the event(s) for Child(ren) School/Childcare programs; </li>
<li>Leave of Absence with job protections and more.</li>
</ul>
If you are a committed advocate with a strong sense of serving the community and a desire to make a positive impact, we encourage you to apply for this meaningful opportunity to JoinChinatown Service Center (CSC) in our mission to build a resilient and united community against hate and violence. Let's create a future where thriving lives and empowered communities are the norm. Together, we can make a lasting difference! 

Chinatown Service Center (CSC) is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in fostering positive change and empowerment in our communities!

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