<h3>Job Description</h3>
Job Description
All we want for Christmas is YOU, Nurses! 
Join Our Team: Where Expertise Meets Empathy at Home!
Nurses Are The Heart Of Healthcare! Looking for Full time or Part time (30 visits/monthly) Home Health Skilled Nurses!
AdvisaCare strives to be YOUR first choice for employment!
AdvisaCare is a fast-paced, established Home Health Agency seeking Skilled Registered Nurses (RN) to provide care and service our patients in the Greater Grand Rapids and surrounding area with our Grand Rapids location being your home office!
The ideal candidates must be dynamic, energetic, organized and efficient professionals. If you believe each patient is as unique as the care they need - strive to offer the right care customized to each individual all while honoring his or her preferences, choices, abilities and specific needs - YOU'RE THE ONE we need!
Our Homecare division is expanding and we desire your help! Full-time Available!
We make a real difference in the health and safety of our patients. Shift work and visits available with a variety of needs including ventilator care, Trachs, wound care - Including wound vacs and drains, Lab draws, UA's and suctioning!! 
 Getting to know your patients, doing one on one education with them and their caregivers, coordination with all of the members of the Home Health Team - it's a holistic and patient driven approach that we just don't see in facilities!
Requirements
<ul>
<li>Current Michigan Registered Nurse (RN) or Licensed Practical Nurse (LPN)</li>
<li>Minimum one (1) year of Home Health nursing experience preferred</li>
<li>Demonstrated knowledge and skills to provide care to and communicate with all ages of the population</li>
<li>Updated Tuberculin (TB) test and current CPR certification required</li>
<li>Clear Criminal History/Drug Screen</li>
<li>Compassionate and caring demeanor, with a professional presentation at all times</li>
<li>Ability to travel within service area of AdvisaCare (approximately a 30 mile radius from your home)</li>
<li>Critical thinking, task competence and the ability to think on your feet is needed.</li>
</ul>
Benefits
Benefits AdvisaCare Can Offer YOU: 
<ul>
<li>401K Retirement Plan for full time</li>
<li>Medical benefits Available for 30+ Hourly Employees</li>
<li>Ability to earn PTO</li>
<li>Excellent Pay / Weekly paychecks</li>
<li>Employee Appreciation program</li>
<li>Rewarding Work Environment</li>
<li>Paid General Orientation</li>
<li>Advanced Skilled Training offered (If you need it, we will teach you!)</li>
</ul>

Full time Home Health Registered Nurse

<h3>Job Description</h3>
Job DescriptionClinical Liaison – Hospice Care (Registered Nurse)
Location: Grand Rapids, MI&nbsp;
About the Role:
Emmanuel Hospice is seeking a compassionate and skilled Clinical Liaison to serve as the vital connection between hospital systems, patients, families, and our hospice care team. This role blends clinical expertise with relationship-building to ensure timely, compassionate, and clinically appropriate referrals. As a member of our Business Development team, you will educate healthcare providers about hospice services, assess patient eligibility, and facilitate smooth transitions into hospice care.
 
Benefits for the Clinical Liaison- Registered Nurse (RN):&nbsp;
<ul>
<li>Competitive Salary $75,000-$85,000</li>
<li>Mileage reimbursement at the federal rate</li>
<li>Self-care coaching + EAP</li>
<li>Company tech provided (laptop/iPad, phone) Generous time off including PTO and Sick Time packages</li>
<li>Medical, Dental, &amp; Vision and other benefits offered starting Day One!</li>
<li>Employer paid Life and Short-term Disability</li>
<li>Bereavement leave that allows for support of you and your family</li>
<li>403(b) plan with match</li>
Responsibilities:
<li>Act as the primary liaison between hospital and hospice teams, strengthening partnerships and supporting referral sources.</li>
<li>Collaborate with care managers, social workers, and interdisciplinary teams to identify hospice candidates and support discharge planning.</li>
<li>Provide patient and family education on hospice services, expectations, and next steps.</li>
<li>Identify and resolve barriers to discharge (family readiness, transportation, DME delays, medication issues).</li>
<li>Coordinate placement needs and confirm appropriate levels of care (home, facility, respite, GIP-to-home).</li>
<li>Review eligibility documentation with providers and hospice Medical Director to ensure compliance.</li>
<li>Communicate real-time updates to Admissions, Scheduling, and Clinical Leadership.</li>
<li>Ensure DME and comfort medications are ordered and delivered prior to discharge.</li>
<li>Serve as the primary contact for hospice patients presenting to the ED or admitted to the hospital.</li>
<li>Maintain accurate documentation in EMR systems for all communications, referrals, and admissions.</li>
<li>Partner with Business Development and Clinical Leadership to identify referral trends and service needs.</li>
<li>Uphold compliance with Emmanuel Hospice policies and all Federal, State, and local regulations.</li>
Qualifications:
<li>Valid Registered Nurse license in the State of Michigan (Associate Degree required; BSN preferred).</li>
<li>Minimum 2+ years of acute care experience; 1 year of home care or hospice experience preferred.</li>
<li>Demonstrated success in building strong partnerships with healthcare providers and families.</li>
<li>Proven experience in referral development and relationship building with community resources.</li>
<li>Proficiency in Microsoft Office, presentations, database tracking/reporting, and EMR systems.</li>
<li>Excellent oral communication skills; self-directed with the ability to work independently.</li>
<li>Ability to push, pull, move, and/or lift a minimum of 50 pounds</li>
 
Why Join Emmanuel Hospice?
At Emmanuel Hospice, we believe in providing compassionate, holistic care that honors the dignity of every patient and family. As a Clinical Liaison, you will play a pivotal role in ensuring patients receive timely, supportive, and seamless transitions into hospice care. You’ll be part of a collaborative team dedicated to making a meaningful difference in the lives of those we serve.
Come As You Are:
At Emmanuel Hospice, you’ll be part of a team that feels like family—where every voice is heard, and every heart matters. We embrace people from all walks of life and value the unique strengths you bring, whether your path has been traditional or not. Here, you’ll find encouragement to keep learning and growing through continuing education, hospice certification, and genuine support from colleagues who share your compassion and purpose.
 
Just a little more about Us:&nbsp;
Emmanuel Hospice is an interfaith collaboration created by St. Ann’s, Clark, Brio Living Services, and Sunset. With over 200 years of combined experience, we share resources, skills and expertise to deliver care with unparalleled compassion. We are committed to offering the highest level of quality care by being Medicare certified and CHAP accredited.&nbsp;
Apply Today!&nbsp;
 
 
 
 
Compensation details: 75000-85000 Yearly Salary
 
PIb43ddd3fc7a6-25405-39300377
</ul>

Clinical Liaison- Registered Nurse (RN)

<h3>Job Description</h3>
Job Description
Chief People Officer 
Position Summary
The Chief People Officer is an executive leader responsible for architecting and driving OVD Insurance’s people strategy, shaping organizational structure, and ensuring talent capabilities align with long-term business strategy. 
This role requires an aspiring HR executive skilled in scaling organizations, leading change, building leadership capability, and designing people systems that support performance and rapid growth. They must thrive in a fast-paced, entrepreneurial environment at a national scale that aims to continue its winning streak. 
They oversee talent acquisition, workforce planning, HR operations, leadership development, culture, engagement, and total rewards in partnership with executive leadership. They play a central role in strategic planning and are a core advisor to the CEO, CFO, and leadership team.
Essential Duties &amp; Responsibilities
Executive People Strategy &amp; Organizational Design
<ul>
<li>Leads the design of OVD’s organizational architecture, ensuring alignment to business performance, scalability, and future-state needs.</li>
<li>Serves as the executive coach and thought partner to senior leadership, influencing decision-making and leadership effectiveness.</li>
<li>Establishes and drives a multi-year People Strategy that supports growth, profitability, and talent readiness.</li>
</ul>
Enterprise Talent Acquisition &amp; Workforce Planning
<ul>
<li>Provides strategic oversight of recruiting operations and long-term workforce planning.</li>
<li>Develops an employer brand presence in the insurance market and broader talent ecosystem.</li>
<li>Cultivates external networks to enhance brand visibility and deepen executive and specialized talent pipelines.</li>
</ul>
People Operations, Technology &amp; Compliance
<ul>
<li>Manage and develop team of two direct reports within HR, aligning their goals to company objectives, and holding them accountable for performance. </li>
<li>Supports optimization of HRIS and ATS systems; promotes data-driven HR decision-making.</li>
<li>Oversees HR operations, compensation strategy, benefits stewardship, and risk management.</li>
<li>Ensures compliance and proactively elevates policies, systems, and internal controls. </li>
</ul>
Leadership Development, Culture &amp; Engagement
<ul>
<li>Designs and delivers enterprise-wide leadership development programs, including succession planning and high-potential development.</li>
<li>Champions culture-building initiatives and oversees employee engagement, recognition, and retention strategies.</li>
<li>Facilitates senior leadership offsites, strategic planning sessions, and organizational health reviews.</li>
</ul>
Performance, Change Management &amp; Strategic Enablement
<ul>
<li>Oversees performance management, goal-setting, and alignment processes.</li>
<li>Leads major cross-functional initiatives such as restructuring, integrations, or new business launches.</li>
<li>Guides the organization through change with structured communication, training, and stakeholder alignment.</li>
</ul>
Strategic Business Partnership
<ul>
<li>Partners with the CFO on workforce budgeting, salary strategies, compensation model and headcount investment planning.</li>
<li>Able to proactively provide suggestions at an organizational and individual level for compensation models that are attuned to business goals, industry norms and motivations. </li>
<li>Uses people analytics to influence forecasting, productivity targets, and operational strategy.</li>
<li>Serve as the trusted face of OVD, in partnership with OVD agents, to partner with client executives who desire strategic coaching on HR topics.</li>
</ul>
Required Skills &amp; Capabilities
<ul>
<li>Proven experience of progressive HR experience, with at least 5 years in a senior or executive role.</li>
<li>Demonstrated success leading organizational design initiatives and enterprise-wide transformation.</li>
<li>Expertise in executive coaching, facilitation, negotiation, and conflict resolution.</li>
<li>Proven ability to scale HR functions and implement HR technology solutions.</li>
<li>Deep business acumen, data-driven decision-making, and strong financial partnership capability.</li>
<li>Experience designing and delivering leadership development and talent management frameworks.</li>
<li>Strong stakeholder management and discernment on prioritization of efforts.</li>
<li>The ability to thrive in a startup like, high growth, high change environment.</li>
<li>Insurance industry experience a plus.</li>
<li>In-person collaboration 80-100% weekly at new headquarters in Grand Rapids, MI</li>
</ul>
Education &amp; Experience
<ul>
<li>Bachelor’s degree in HR, Business, Psychology, Communications, Organizational Development or related field required</li>
<li>Certifications in coaching, organizational development, or HR leadership (SHRM-SCP/PHR, CCE, OD credentials) are a plus</li>
</ul>

Chief People Officer

<h3>Job Description</h3>
Job Description
General Laborer (Test Job)
We are seeking a dependable General Laborer to support daily operations in a fast-paced work environment. This role involves assisting with basic production tasks, material handling, and maintaining a clean and safe workspace.
Responsibilities:
<ul>
<li>Assist with general production and labor tasks</li>
<li>Load, unload, and move materials as needed</li>
<li>Follow safety guidelines and work instructions</li>
<li>Support team members as assigned</li>
</ul>
Requirements:
<ul>
<li>Ability to stand, bend, and lift up to 50 lbs</li>
<li>Reliable attendance and strong work ethic</li>
<li>Ability to follow instructions and work as part of a team</li>
</ul>

General Labor (Test)

<h3>Job Description</h3>
Job Description
You left because of the reform — NOW it’s FIXED. Come back to care!” “HOME CARE IS BACK — and we’re hiring the best!” “The reform is over. Stability is here. YOUR career starts again today!”
Help us sleigh the holiday-join our amazing team of nurses!
Give yourself a happier holiday season with a job you'll love!
Join Our Team: Where Expertise Meets Empathy at Home!
Get started on a new career with AdvisaCare. YOUR first choice for employment! 
AdvisaCare is seeking experienced Licensed Practical Nurse (LPN) and Registered Nurse (RN) to provide care to our clients in the Greater Grand Rapids and Surrounding area. The ideal candidate must be dynamic, energetic, organized and efficient professionals with experience in all aspects of homecare.
We have expanded our other divisions too!! We have PD/HH and Hospice positions available. Shift work or visits!
Requirements
<ul>
<li>Proven nursing experience</li>
<li>Familiarity with professional and technical emerging knowledge</li>
<li>Problem solving skills and ability to multi-task</li>
<li>Compassionate with good communication skills</li>
<li>Excellent teamwork skills</li>
</ul>
Benefits
Benefits AdvisaCare Can Offer YOU: 
<ul>
<ul>
<li>401K Retirement Plan for full time</li>
<li>Medical Benefits Available for hourly employees with 30+</li>
<li>Ability to earn PTO</li>
<li>Excellent Pay / Weekly paychecks</li>
<li>Employee Appreciation program</li>
<li>Rewarding Work Environment</li>
<li>Paid General Orientation</li>
<li>Advanced Skilled Training offered</li>
<li>Therapy Division</li>
<li>24/7 staffing support</li>
</ul>
</ul>

Licensed Practical Nurse or Registered Nurse

<h3>Job Description</h3>
Job Description
What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.
&nbsp;As a Shift Leader your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.&nbsp;
The purpose of the Shift Leader is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.&nbsp;
Shift Leader Core Values:&nbsp;
Accountability &amp; Integrity:&nbsp;
<ul>
<li>Consistently demonstrates integrity in actions and expectations&nbsp;</li>
<li>Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner&nbsp;</li>
<li>Scheduling and deploying the Team correctly&nbsp;</li>
<li>Monitors the performance of each Team Member and hold them accountable for standards and expectations.&nbsp;</li>
<li>Ensures a quality customer experience by driving fast and friendly service&nbsp;</li>
<li>Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).&nbsp;</li>
<li>Ensure health and safety standards are met&nbsp;</li>
<li>Adheres to all local, state, and federal laws and guidelines.&nbsp;</li>
</ul>
Family &amp; Teamwork:
<ul>
<li>Creates unity in the team by building cross functional relationships&nbsp;</li>
<li>Respond to Team Member questions and resolves employee issues in a timely manner.&nbsp;</li>
<li>Provide a restaurant that is a safe place for team members to work and customers to visit&nbsp;</li>
<li>Able to navigate challenging situations and provide appropriate guidance&nbsp;</li>
<li>Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences&nbsp;</li>
<li>Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.&nbsp;</li>
<li>Instills a recognition culture that creates a positive work environment&nbsp;</li>
</ul>
Excellence:&nbsp;
<ul>
<li>Strategic planner creates short term and long-term strategies for restaurant success&nbsp;</li>
<li>Delivers profit by utilizing and interpreting the P&amp;L in order to make the appropriate financial adjustments&nbsp;</li>
<li>Sourcing, hiring, and developing excellent Team Members&nbsp;</li>
<li>Conducting New Hire orientation and developing the training plan for each new hire&nbsp;</li>
<li>Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.&nbsp;</li>
</ul>
Empowerment:&nbsp;
<ul>
<li>Provides learning and development opportunities for all Team Members.&nbsp;</li>
<li>Consistently demonstrates active and timely coaching capabilities.&nbsp;</li>
<li>Seeks and shares ideas to help others succeed Required or Preferred&nbsp;</li>
</ul>
Experience:&nbsp;
<ul>
<li>Must be at least 18 years of age.&nbsp;</li>
<li>High school diploma or equivalent.&nbsp;</li>
</ul>
Physical Demands: The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.&nbsp;
The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.&nbsp;
Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.&nbsp;
“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”
$12 per hour - $24 per hour

Shift Manager

<h3>Job Description</h3>
Job DescriptionSalary: $14/ HOUR 
Are you looking for a gateway to opportunities? LOOK NO FURTHER! Join our outstanding custodial team to make modern-day commercial buildings shine. We are looking for people with a great work ethic, and positive attitude!
 
This position does require a background check.
 
Why work for Reliant Cleaning:
 
<ul>
<li>Earned Incentive Program Extra money EARNED by attending work daily!</li>
<li>Paid Holidays</li>
<li>Paid Time Off</li>
<li>Vision Coverage</li>
<li>Dental Coverage</li>
<li>Referral Program</li>
<li>Internal Growth Opportunities</li>
</ul>
 
Responsibilities:
- Clean, stock, and supply designated facility areas (dusting, sweeping, vacuuming, mopping, ceiling vents, restroom cleaning, etc.)
- Carry out heavy cleaning tasks and special projects
- Notify management of occurring deficiencies or needs for repairs
- Stock and maintain supply rooms
- Cooperate with the rest of the staff
- Follow all health and safety regulations
 
Skills:
- Proven work experience as a cleaner preferred, but not necessary, we will train.
- Ability to handle heavy equipment and machinery
- Knowledge of cleaning chemicals and supplies
- Familiarity with Safety Data Sheets
- Integrity
 
 
 
Come join a great team that knows how to get the job done and still have fun!

MEDICAL CUSTODIAN IN WEST OLIVE/GRAND HAVEN - PART TIME 2nd SHIFT

<h3>Job Description</h3>
Job Description
Director of People &amp; Talent Strategy 
Position Summary
The Director of People &amp; Talent Strategy serves as the strategic and operational HR leader for OVD Insurance, overseeing the full employee lifecycle while building a scalable people function that supports the organization’s growth across the nation. This role is ideal for an aspiring HR leader who thrives in a fast-paced, entrepreneurial environment and wants to join a winning team. 
 They will lead organizational design efforts, talent acquisition and workforce planning, HR operations, and employee experience initiatives. This leader partners closely with senior leadership to ensure HR practices reinforce business strategy, culture, and performance expectations. 
Essential Duties &amp; Responsibilities
Strategic People Leadership
<ul>
<li>Aligns HR policies, programs, and talent strategies with organizational goals and growth plans. </li>
<li>Leads organizational design initiatives to support scalability, role clarity, and operational efficiency.</li>
<li>Acts as a trusted advisor and coach to executive team and business leaders, with deft stakeholder management capabilities.</li>
<li>Solves problems creatively and consideration for nuances</li>
</ul>
Talent Acquisition &amp; Workforce Planning
<ul>
<li>Oversees full-cycle recruiting, managing the internal recruiting team and driving talent pipeline development.</li>
<li>Leads workforce planning to ensure staffing needs align with business forecasts and departmental priorities.</li>
<li>Builds external networks to strengthen employment branding and talent pipeline development.</li>
</ul>
HR Operations &amp; Compliance
<ul>
<li>Manage and develop team of two direct reports within HR, aligning their goals to company objectives, and holding them accountable for performance. </li>
<li>Oversees HR programs including compensation, benefits, leave, investigations, employee relations, and compliance. </li>
<li>Supports optimization of HRIS and ATS systems; promotes data-driven HR decision-making.</li>
<li>Ensures compliance with federal, state, and local employment regulations. </li>
</ul>
Performance, Learning &amp; Development
<ul>
<li>Builds or procures best training, leadership development programs to support org-wide learning initiatives.</li>
<li>Oversees performance management, goal-setting, feedback cycles, and succession planning.</li>
</ul>
Culture, Engagement &amp; Retention
<ul>
<li>Leads employee engagement strategies, recognition programs, and retention initiatives. </li>
<li>Drives initiatives that promote OVD’s mission, values, and evolving culture.</li>
<li>Creates internal change management capabilities and manages employee communication on organizational initiatives.</li>
</ul>
Financial &amp; Business Partnership
<ul>
<li>Collaborates with the CFO on salary/compensation budgets, workforce investment planning, and wage structure alignment.</li>
<li>Able to proactively provide suggestions at an organizational and individual level for compensation models that are attuned to business goals, industry norms and motivations. </li>
<li>Contributes to business strategy through people insights, labor forecasting, and HR metrics.</li>
<li>Serve as the trusted face of OVD, in partnership with OVD agents, to partner with client executives who desire strategic coaching on HR topics.</li>
</ul>
Required Skills &amp; Capabilities
<ul>
<li>Strong Talent foundation with experience across workforce planning, recruiting, development and HR operations.</li>
<li>Experience coaching leaders, facilitating discussions, and resolving complex organizational issues. </li>
<li>Exceptional communication, consulting, negotiation, and relationship-building skills. </li>
<li>Ability to thrive in a startup-like, high-growth, high-change environment.</li>
<li>Strong project management skills with ability to lead cross-functional initiatives.</li>
<li>Familiarity with HRIS and ATS platforms; data- and metrics-oriented approach.</li>
<li>Insurance industry experience is a plus.</li>
<li>In-person collaboration 80-100% weekly at new headquarters in Grand Rapids, MI.</li>
</ul>
Education &amp; Experience
<ul>
<li>Bachelor’s degree in HR, Business, Psychology, Communications or related field required</li>
<li>Proven experience of progressive HR or talent consulting experience, including leadership of recruiting and generalist functions.</li>
<li>Strong experience in organizational development, performance management, and leadership development strongly preferred.</li>
</ul>

Director of People & Talent Strategy

<h3>Job Description</h3>
Job Description Account Executive- Physical Security Solutions Overview: The Account Executive- Physical Security Solutions is responsible for driving sales and maintaining client relationships. This role involves identifying new business opportunities, presenting products or services, negotiating contracts, and delivering modern physical security solutions to organizations across the state.&nbsp;Effective communication, negotiation, and adaptability are key traits for success. Collaboration with cross-functional teams is essential to meet sales targets and contribute to overall business growth.&nbsp; Account Executive- Physical Security Solutions Responsibilities: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify new business opportunities and proactively reach out to potential customers through various sales channels, such as cold calling, networking events, and referrals·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct product presentations and demonstrations to educate prospective clients on the features and benefits of our products/services·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain a deep understanding of our products/services, as well as the industry trends and competitors, to effectively position our offerings·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create customized sales proposals and negotiate terms that align with both the client's needs and company objectives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain strong relationships with customers through regular follow-ups and excellent customer service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with the internal teams to ensure smooth and successful client onboarding and project implementation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Meet or exceed monthly and quarterly sales targets set by the company·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuously update and maintain accurate sales records and CRM database·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated on market trends, industry news, and competitors' activities Account Executive- Physical Security Solutions Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in B2B sales, ideally in physical security, low voltage integration, IT services or related technical industries&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong consultative selling skills with the ability to run discovery, establish value, and tailor solutions to customer needs&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High comfort level with prospecting and developing new relationships, territory growth requires initiative and discipline&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent presentation, communication, and relationship-building skills&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High integrity, strong follow-through, and a commitment to solving real problems for customers&nbsp; About K Group Companies K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. Why Work Here?“Great, focused, team environment.”For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!&nbsp;Compensation and Benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive base salary based on experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bonus and commission programs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid Time Off (PTO)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Volunteer Paid Time Off (VTO)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100% employer paid family health insurance premium·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100% employer paid disability insurance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100% employer paid dental &amp; vision insurance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 401k with Safe Harbor contributions from company annually·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Profit sharing opportunities

Account Executive (Physical Security)

<h3>Job Description</h3>
Job DescriptionHelp Desk Team Lead – Network Operations Center Overview: The Help Desk Team Lead serves as a Service Delivery Coordinator and the operational lead for the help desk team, ensuring service excellence while actively developing the technical support team. This role is responsible for maintaining queue health, resolving high-priority escalations, and serving as the primary liaison for client relations. The ideal candidate possesses high emotional intelligence and the ability to balance the distinct needs of clients, technicians, and the business in a fast-paced, collaborative environment. Help Desk Team Lead&nbsp;– Network Operations Center Responsibilities: Team Leadership &amp; Development&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and mentor a team of help desk technicians, conducting regular 1:1 meetings and performance evaluations to foster professional growth.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate technical training and cross-training initiatives across IT support and physical security disciplines.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in leadership meetings and contribute to quarterly objective planning and execution (utilizing EOS methodology).&nbsp;Service Delivery &amp; Operations&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively monitor ticket queues to ensure efficient workflow, intervening immediately when tickets require reprioritization or reassignment.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Optimize resource scheduling using ConnectWise, aligning technician assignments with specific skill sets and urgency levels.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage the escalation lifecycle to Tier 2 field engineering, including securing client approval and facilitating handoffs to project management.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee adherence to Service Level Agreements (SLAs) and analyze resource utilization to maximize team efficiency.&nbsp;Client Relations &amp; Communication&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Act as the primary point of escalation for complex client issues, utilizing strong conflict resolution skills to maintain client satisfaction.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage strategic relationships with VIP and high-priority accounts.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain transparent communication with clients regarding incident progress, scheduled maintenance, and service outages.&nbsp;Reporting &amp; Administration&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track and report on Key Performance Indicators (KPIs), including response times, resolution rates, and technician utilization.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular ticket audits and review time entries to ensure billing accuracy and data integrity.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage administrative aspects of the team, including scheduling, time-off requests, and workload distribution.&nbsp;&nbsp;Help Desk Team Lead – Network Operations Center Qualifications: 3+ years of experience in help desk operations or service coordination.&nbsp;Minimum of 1 year of experience in a leadership or supervisory capacity.&nbsp;Demonstrated experience with PSA or ticketing tools is required (ConnectWise strongly preferred).&nbsp;Familiarity with IT support and physical security terminology is essential.&nbsp;Proven ability to manage billing processes, time entry audits, and SLA compliance.&nbsp;Superior written and verbal communication skills, with a track record of de-escalating critical client situations.&nbsp;Proficiency with Windows, Mac, and Microsoft 365 environments.&nbsp;&nbsp;About K Group Companies K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. &nbsp;Why Work Here?“Great, focused, team environment.”For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!Compensation and Benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive base salary based on experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bonus and commission programs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid Time Off (PTO)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Volunteer Paid Time Off (VTO)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100% employer paid family health insurance premium·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100% employer paid disability insurance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 100% employer paid dental &amp; vision insurance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 401k with Safe Harbor contributions from company annually·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Profit sharing opportunities

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