Job Description
Job Description
This is a solid foundation, but it can be organized into a more professional job description with clearer responsibilities, measurable expectations, and less redundancy. Here's a polished version:
Student Services Director
Scope of Responsibilities
The Student Services Director oversees the daily operations of the campus Student Services department while ensuring exceptional support for students throughout their enrollment. This position is responsible for student records, attendance management, retention, advising, graduation, placement, regulatory compliance, and general campus operations. The Student Services Director works collaboratively with faculty and administration to promote student success while ensuring compliance with institutional policies and accrediting and regulatory requirements.
Essential Duties and Responsibilities
Student Records and Documentation
- Maintain accurate and complete permanent student records for active, inactive, withdrawn, graduated, and canceled students.
- Ensure all required student documentation is complete, current, and compliant with institutional, state, and accrediting requirements.
- Prepare official transcripts, diplomas, education verification forms, and graduation documentation.
New Student Orientation
Conduct orientation for all incoming students, including review of:
- Attendance policies
- Academic grading policies
- Student Code of Conduct
- Graduation requirements
- Clinical requirements
- Learning Resource Center (LRC)
- Career Services/Placement
- Available student support services
Student Conduct and Classroom Support
- Assist instructors in enforcing school policies regarding dress code and classroom expectations.
- Monitor compliance with:
-
- School-issued uniform requirements
- Long-sleeve shirts worn beneath uniforms (permitted)
- No hooded sweatshirts
- Closed-toe footwear (white preferred)
- Bottled water only in classrooms
- Ensure classes begin and end on schedule.
Student Accounts
- Accept and accurately post all tuition payments, book fees, clinic revenue, and miscellaneous charges.
- Maintain accurate student account records.
- Notify students of outstanding financial obligations that must be resolved prior to graduation.
Attendance Management
- Record and monitor student attendance daily.
- Track make-up hours to ensure compliance with attendance requirements.
- Generate daily class rosters.
- Maintain accurate attendance reporting.
Attendance Intervention Process
1–2 Absences (Up to 9 Hours)
- Meet with students experiencing attendance concerns.
- Identify barriers to attendance, including:
-
- Transportation
- Family obligations
- Medical issues
- Legal or court obligations
- Develop attendance improvement strategies.
- Connect students with available community resources, including:
-
- Public transportation
- Childcare resources
- Social service agencies
- Counseling services
3 Absences (13.5 Hours)
- Issue formal attendance warning.
- Document advising session and improvement plan.
4 Absences (18 Hours)
- Place student on Attendance Probation.
- Meet with Vice President to determine continued enrollment status.
- Develop retention plan when appropriate.
5 Absences (22.5 Hours)
- Review student status with Vice President.
- Recommend termination when warranted under institutional policy.
Student Advising and Retention
- Generate and monitor student status reports.
- Review:
-
- Attendance
- Academic grades
- Clinical progress
- Financial balances
- Required documentation
- Graduation requirements
- Meet regularly with at-risk students.
- Develop individualized success plans.
- Refer students to appropriate internal and external support services.
- Document all advising sessions.
Academic Progress Monitoring
- Review grades submitted by faculty.
- Identify students experiencing academic difficulty.
- Collaborate with instructors to improve student performance.
- Coordinate with the Clinic Director to ensure students receive appropriate clinic experience.
- Prepare monthly student advising reports.
Student Support Resources
Assist students in utilizing available academic and personal support resources, including:
- Faculty assistance
- Learning Resource Center
- Tutoring
- Online educational resources
- Local libraries
- Community agencies
- Counseling services
Graduation Readiness
Verify completion of all graduation requirements, including:
- Required classroom hours
- 105 clinical hours
- Licensed Massage Therapist (LMT) massage requirement
- CPR certification
- MBLEx preparation/completion
- Four professional massages
- Financial obligations
- Required documentation
Student Surveys
Coordinate and administer student surveys including:
- Course evaluations
- Instructor evaluations
- Graduate surveys
- End-of-first-term evaluations
- End-of-third-term evaluations
Licensure Assistance
Assist students and graduates with the Ohio massage therapy licensure process by:
- Providing classroom presentations regarding licensure requirements.
- Assisting graduates with online applications.
- Ensuring graduates understand all licensing requirements.
Graduation Coordination
Coordinate all graduation activities by:
- Confirming student participation.
- Tracking guest attendance.
- Assisting with ceremony setup.
- Attending graduation ceremonies.
- Preparing graduation documents.
Evening Student Support
Work one scheduled late evening each week to:
- Provide advising for evening students.
- Conduct campus facility checks.
- Address student concerns.
Career Services and Placement
Serve as Placement Coordinator by:
- Developing relationships with employers.
- Coordinating employer presentations and interview events.
- Maintaining current employment opportunities.
- Referring qualified graduates to employment opportunities.
- Verifying graduate employment in accordance with ACCSC standards.
- Documenting diligent placement efforts.
- Completing employment verification documentation.
- Tracking placement outcomes.
Office Administration
Oversee general office operations, including:
- Ordering office and instructional supplies.
- Coordinating facility maintenance needs.
- Managing vendor relationships.
- Supporting campus operational needs.
Compliance
- Maintain compliance with institutional policies and procedures.
- Ensure adherence to Ohio State Medical Board regulations.
- Support compliance with ACCSC accreditation standards.
- Maintain confidentiality of student records in accordance with applicable privacy laws.
Other Responsibilities
- Perform additional duties as assigned by the Vice President or Executive Leadership.
This version reads more like a professional HR job description, eliminates repetitive language, groups similar responsibilities together, and clearly emphasizes compliance with both the Ohio State Medical Board and ACCSC—which is important for your institution. It would be suitable for use as an official job description, performance evaluation, or hiring document.