<h3>Job Description</h3>
Job DescriptionJob Title: Special Education Paraprofessional Location: Kutztown, PA 19530 Employment Type: Full-Time (Monday to Friday) Salary: $19.00 to $20.00 Join New Story Schools, a leading special education provider dedicated to making a lasting impact on students' lives. We serve children and young adults ages 5-22 in grades K-12 across multiple locations in Pennsylvania and Ohio, partnering with families and school districts to create a safe and empowering space for growth and development. Our schools offer small class sizes, individualized learning plans, and a supportive environment where students are empowered to succeed academically and socially. At the heart of our work are our core values - integrity, accountability, collaboration, inclusion, and support - which guide how we show up for students, families, and each other every day. Why Join Us?
<ul>
<li>Salary - $18.00 to $19.00 per hour based on education and experience.</li>
<li>Weekday Schedule - Work Monday through Friday with a consistent school-based schedule, no nights or weekends required.</li>
<li>Paid School Breaks &amp; Time Off - Enjoy paid school breaks, holidays, and personal time off, ensuring time to recharge and reset.</li>
<li>Comprehensive Benefits - Access health, dental, and vision insurance, plus employer-paid short-term disability, life insurance, and flexible spending accounts (FSA/HSA).</li>
<li>Financial Perks - Benefit from a 401(k) retirement plan with up to 4% company match, plus employer-paid HSA contributions and life &amp; disability insurance.</li>
<li>Professional Development - Advance your career with tuition reimbursement, mentorship programs, leadership training, and pathways to grow into teaching or behavioral health roles.</li>
<li>Supportive Team - Collaborate with educators, specialists, and therapists in a positive, inclusive environment with annual awards, Teammate Appreciation Week, and team-building events.</li>
<li>Make an Impact - Help students with special needs build life skills, confidence, and independence in a supportive school environment.</li>
</ul>
Your Role as a Special Education Paraprofessional:
<ul>
<li>Provide Classroom Support - Assist students with academic tasks, social interactions, adaption daily living skills, and emotional regulation to create a structured, supportive learning environment.</li>
<li>Monitor &amp; Track Student Progress - Observe student behavior, document notes, and collaborate with the team to adjust support strategies to help students meet their goals.</li>
<li>Support Self-Help Skills - Assist students with toileting, feeding, and personal hygiene to foster independence and confidence in daily activities.</li>
<li>Ensure a Safe Learning Environment - Intervene when necessary, using de-escalation techniques, and calming strategies.</li>
<li>Collaborate with Teachers &amp; Families - Work closely with educators, therapists, BCBAs, and parents to provide consistent, individualized support.</li>
</ul>
What Helps You Thrive in This Role
<ul>
<li>You have a high school diploma or equivalent</li>
<li>You're passionate about helping people with behavioral or learning differences thrive, showing your supportive and inclusive spirit.</li>
<li>You bring a calm, caring, and patient attitude, grounded in integrity</li>
<li>You're a strong team player who listens well and communicates clearly, that's the collaborative mindset we value.</li>
<li>You're comfortable with basic computer skills (e.g., email, Word, Excel, Google Docs), which helps you stay accountable and connected</li>
</ul>
Ready to Make an Impact? Apply Today! At New Story Schools, we are committed to diversity, inclusion, and creating a supportive, drug-free workplace. We welcome candidates from all backgrounds to apply. Join our team and help shape a brighter future for students with special needs.

Paraprofessional for Special Needs Students - $17-$19/hr | School-Based Role

<h3>Job Description</h3>
Job Description
Hours:
7:30am – 3:10pm, Monday through Friday
JOB SUMMARY
The Social Worker plays a critical role in enforcing a school culture that embraces positive behavior and promotes a school environment built on positive mental and emotional well-being. The Social Worker will create, implement, and manage the social &amp; emotional learning module and inspire scholars, families, and staff to recognize positive behavior at all levels of the organization. This includes monitoring, tracking, and reporting student behavior and attitudes in the classroom, hallway, cafeteria, bus, and playground.
JOB FUNCTION
Duties of this job include, but are not limited to:
Behavioral Management
<ul>
<li>Inspires a school community built on positive behavior and recognition</li>
<li>Develops positive and professional relationships with scholars and families with the intent to educate families on the values of PSA</li>
<li>Attends all PBIS training and incorporates PBIS strategies into all levels of the organization</li>
<li>Establishes and cultivate relationships with staff to empower a positive school culture</li>
</ul>
Social &amp; Emotional Learning
<ul>
<li>Fosters a positive culture of learning that infuses social and emotional learning into the classroom</li>
<li>Cultivates positive and professional relationships with scholars and families particularly around issues of mental and emotional well-being</li>
<li>Collaborates with the school Impact Coaches to identify resources for families</li>
<li>Tracks, case notes, monitors, and reports on all counseling issues</li>
<li>Makes recommendations to the Crisis Management Team as appropriate</li>
</ul>
SKILLS/QUALIFICATIONS
<ul>
<li>Minimum of a bachelor’s degree in a related field preferred</li>
<li>Have at least 3 years of experience in an urban setting</li>
<li>Proficient technology skills in MS Office and other software/programs</li>
<li>Ability to accomplish tasks under pressure</li>
<li>Prioritizes and follows through on tasks and assignments</li>
<li>Ability to connect and build positive relationships with students, teachers and families</li>
<li>Effective verbal and written communication skills</li>
<li>Demonstrates ability to manage time and projects efficiently</li>
<li>Communicates recommendations and suggestions clearly to all persons</li>
<li>Have knowledge of Positive Behavior Intervention &amp; Supports (PBIS) is a plus</li>
<li>Have knowledge of best practices and behavior management</li>
<li>Serve as a role model for promoting effective instruction and professionalism</li>
<li>Demonstrate respect for children, colleagues, parents and school leadership</li>
</ul>

School Social Worker

<h3>Job Description</h3>
Job DescriptionSchool Social Worker (2025-2026 School Year)Location: Therapeutic Day School – Gages Lake, 60030Position Type: Full-Time Hourly: $44.64 - $55.19 AnthroMed Education is seeking a compassionate, dedicated, and experienced School Social Worker to join our team for the 2025-2026 school year. This full-time position offers the opportunity to work with K-12th grade students in a therapeutic day school setting that provides a highly individualized and supportive environment. You will have the chance to make a real impact by assisting students with Autism, developmental, communication, and sensory needs. The school features a structured, 1:1 student-teacher ratio, allowing for personalized care and educational support. Key Responsibilities:
<ul>
<li>Provide social work services to students with Autism, developmental, communication deficits, and sensory needs.</li>
<li>Conduct individual and group counseling sessions to support students' social-emotional development and mental health.</li>
<li>Collaborate with teachers, staff, and parents to develop and implement individualized education plans (IEPs) and support strategies.</li>
<li>Lead and facilitate social skills groups for small groups of students (6-8 students per class).</li>
<li>Assess and address students' behavioral and emotional challenges in a supportive and therapeutic manner.</li>
<li>Act as a liaison between the school, families, and external support services to ensure the holistic well-being of students.</li>
<li>Provide crisis intervention and conflict resolution when necessary.</li>
<li>Maintain accurate and confidential records in compliance with school policies and legal requirements.</li>
</ul>
 Work Hours:
<ul>
<li>Full-Time, 8:00 AM to 3:30 PM</li>
<li>7.5-hour workday with a 30-minute unpaid lunch</li>
</ul>
 Qualifications:
<ul>
<li>Master's Degree in Social Work (MSW) or related field</li>
<li>PEL licensure</li>
<li>Experience working with students with Autism, developmental disabilities, communication challenges, and sensory needs preferred.</li>
<li>Ability to work effectively in a collaborative team environment</li>
<li>Compassionate, patient, and solution-focused approach to supporting students</li>
<li>Experience in a therapeutic or specialized educational setting is a plus</li>
</ul>
 Why AnthroMed?
<ul>
<li>AnthroMed Team Members who work 30+ hours per week are eligible for the full-time employee benefits offered by AnthroMed </li>
<li>Benefits begin the first of the month after start date. Benefits offered include: </li>
<li>United HealthCare PPO with a $0 Payroll Deduction </li>
<li>Dental Insurance (PPO or HMO) and Vision Insurance </li>
<li>Flex Spending Accounts (healthcare, dependent care, and pre-tax parking &amp; transit) </li>
<li>401(k) with 100% employer match up to first 3% employee contribution on day one! </li>
<li>100% Employer-sponsored Short-Term Disability and Basic Life Insurance.</li>
<li>Employee Assistance Program </li>
<li>Optional supplemental coverages include: </li>
<li>Life Insurance, Critical Illness, and Accident Protection </li>
<li>Material Stipend: Receive a yearly stipend for materials </li>
<li>Full Reimbursement: Get 100% reimbursement for all Licensure dues </li>
<li>Free CEU’s and guest speaker series access </li>
<li>Personalized Support: Receive 1:1 guidance from a Clinical Director</li>
</ul>

<h3>Job Description</h3>
Job DescriptionPOSITION SUMMARY This professional serves as a liaison between the program, educational personnel, families, and community resources. The individual provides intensive counseling and support services to students facing significant social, emotional, and behavioral challenges. The role includes helping students succeed academically by addressing social-emotional and environmental issues that interfere with learning. Collaboration with caregivers, educators, and community providers is essential to support students’ positive adjustment and long-term success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>
Provide social work case management to support student success and family engagement.
</li>
<li>
Make appropriate referrals to external and internal services that support students’ academic, behavioral, and mental health needs.
</li>
<li>
Assist families in accessing community resources and navigating support systems.
</li>
<li>
Identify the need for, and assist in developing, parent workshops and family-focused support services.
</li>
<li>
Collaborate with school-based and program staff to develop strategies that promote academic progress and reduce behavior-related barriers.
</li>
<li>
Participate in individualized education planning (IEP) meetings to help establish and monitor social, emotional, behavioral, and academic goals.
</li>
<li>
Conduct home and agency visits to maintain strong communication and support networks between school and family/community stakeholders.
</li>
<li>
Identify intervention strategies and support crisis management to promote student stability and success.
</li>
<li>
Provide direct individual and/or group counseling to address the behavioral and emotional needs that impact student learning.
</li>
<li>
Implement behavior support strategies to help improve social interactions and student conduct.
</li>
<li>
Observe classrooms and consult with staff to support behavior and emotional wellness in educational settings.
</li>
<li>
Model and train staff and caregivers on crisis management and behavioral intervention techniques.
</li>
<li>
Facilitate classroom meetings, social-emotional learning groups, and presentations tailored to student needs.
</li>
<li>
Maintain required documentation and submit timely, accurate reports.
</li>
<li>
Conduct risk assessments and follow established protocols for emergency evaluations as needed.
</li>
<li>
Monitor and support student transitions into less restrictive or general education environments.
</li>
<li>
Attend meetings, training sessions, and professional development activities as required.
</li>
<li>
Maintain confidentiality, adhere to ethical guidelines, and perform additional duties as assigned.
</li>
<li>
Carry out responsibilities consistent with the overall intent and scope of the role.
</li>
</ul>
QUALIFICATIONS AND REQUIRED SKILLS
<ul>
<li>
Strong clinical background with experience working with youth facing emotional, behavioral, or mental health challenges.
</li>
<li>
Familiarity with relevant laws, regulations, and practices related to special education and emotional disabilities.
</li>
<li>
Ability to contribute to the development and implementation of IEPs, including behavioral and academic goal-setting.
</li>
<li>
Excellent interpersonal, written, and verbal communication skills.
</li>
<li>
Ability to collaborate effectively within multidisciplinary teams and adapt to various working environments.
</li>
<li>
Master’s degree in Social Work or a related field from an accredited institution.
</li>
<li>
Must hold or be eligible to obtain appropriate licensure or certification (e.g., LCSW, LPC, or equivalent, as applicable by jurisdiction).
</li>
<li>
Previous experience in educational, clinical, or community-based settings serving children and adolescents with emotional or behavioral needs.
</li>
</ul>
PHYSICAL AND WORK ENVIRONMENT REQUIREMENTS
<ul>
<li>
This position involves regular movement throughout educational facilities and may require occasional travel between sites based on program needs.
</li>
<li>
Must be able to communicate effectively, engage in active listening, and use standard office equipment.
</li>
<li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
</li>
</ul>
EQUAL EMPLOYMENT OPPORTUNITY
This organization is an equal opportunity employer and is committed to fostering an inclusive, respectful, and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. Harassment of any kind will not be tolerated.
DISCLAIMER This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not a comprehensive list, and duties may be modified or assigned as needed to meet program and organizational goals.

<h3>Job Description</h3>
Job Description
An excellent elementary school in the Wilkes-Barre, PA area is weeking a full-time Special Education Teacher for a current position opening.This position offers the opportunity to make a meaningful difference in the lives of students with diverse learning needs while working within a collaborative and student-focused team.
Responsibilities:
<ul>
<li>
Develop and implement Individualized Education Programs (IEPs) tailored to each students strengths and goals
</li>
<li>
Provide direct instruction and academic interventions in both inclusive and resource settings
</li>
<li>
Collaborate with general education teachers, parents, and support staff to promote student success
</li>
<li>
Monitor and document progress toward IEP goals and adjust instruction as needed
</li>
</ul>
Qualifications:
<ul>
<li>
Bachelors or Masters degree in Special Education or related field
</li>
<li>
Active Pennsylvania Special Education certification (or eligibility)
</li>
<li>
Strong communication, organization, and teamwork skills
</li>
<li>
Experience developing and implementing IEPs preferred
</li>
</ul>
Position Details:
<ul>
<li>
Location: Wilkes-Barre, PA
</li>
<li>
Schedule: Full-time, school-year position
</li>
<li>
Caseload: Based on experience and district assignment
</li>
<li>
Compensation: Competitive pay and full support from BlueCloud Staffing
</li>
</ul>
If youre passionate about helping students achieve their fullest potential, wed love to connect!

Special Education Teacher - Mild/Moderate - Wilkes Barre, PA

<h3>Job Description</h3>
Job Description Short Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing. Complete Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. Specific Duties 1. Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc. 2. Provide virtual and in person training to central office and school-based staff (both at central office and at schools) 3. Interface with other teams on behalf of the training team to improve processes and relationships 4. Serve as the Tier II point of contact for support to resolve Aspen SIS user issues 5. Deliver the highest level of customer service to users 6. Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly. 7. Determine nature of obstacles and best DCPS staff to resolve, tracks and 10. Support and carries out the Chancellors mission to transform DC Public Schools and close the achievement gap. 11. Perform other related duties as assigned Duties for this role will also include: 1. Identifying and communicating with key stakeholders. 2. Gathering, reviewing, and analyzing business needs. 3. Liaising between various business departments and groups. 4. Assessing options for process improvement and testing of applications, as needed. 5. Maintaining documentation regarding various projects, processes, and operations. Required Skills and Experience 1. Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings. 2. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.). 3. Required: 4 years of thorough knowledge of Aspen SIS capabilities 4. Required: 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment 5. Required: 5 years producing training materials using video, Word, PowerPoint, Captivate 6. Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. 7. Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications. 8. Required: Must have exposure to or experience in the education sector preferred. 9. Ability to quickly learn new processes and procedures 10. Ability to work independently in a fast-paced environment 11. Must be extremely well organized and detail oriented Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills | Required/Desired | No. of Years | How many years of experience candidate has? Bachelor's degree in IT or related field or equivalent experience | Required | 5 years | Excellent customer service, communication, interpersonal skills (both written and verbal) | Required | 12 years | Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. | Required | 12 years | Must have a wide range of skills and knowledge in computer software and an understanding for network applications. | Required | 10 years | Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate | Required | 10 years | SME in complex enterprise level projects | Required | 5 years | Must have exposure to or experience in the education sector preferred.| Required | 4 years | Must have knowledge of Adobe Captivate. | Required | 4 years | Help Desk ticket tracking systems (remedy, HEAT, etc.) | Required | 4 years | Student Information System - SIS capabilities| Required | 4 years | 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings. | Highly desired | 5 years | Background check: 
<ul>
<li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li>
</ul>

DCPS ASPEN Trainer/QA SME Senior

<h3>Job Description</h3>
Job Description
Just Right Reader is a forward-thinking curriculum provider committed to advancing literacy for students from Birth through 12th Grade. Our comprehensive resources are designed to support all learners, including upper-grade students requiring additional intervention to develop foundational skills. Grounded in the Science of Reading, our high-quality materials and tools equip educators with the support they need to accelerate achievement and foster lifelong readers.
Position Overview:
We seek a detail-oriented and innovative Foundational Literacy Curriculum Specialist (Pre-K–5) to lead the creation of engaging, research-based literacy products. This role requires expertise in early literacy pedagogy, curriculum design, and publishing practices. The ideal candidate combines strong writing and editing skills with classroom experience and a deep understanding of how children learn to read.
The Curriculum Developer will collaborate with product, editorial, design, and implementation teams to craft high-quality instructional resources-including decodable books, phonics lessons, teacher guides, and assessments-that align with evidence-based practices and meet the needs of diverse student populations.
Key Responsibilities:
Curriculum &amp; Content Development
<ul>
<li>Design and develop instructional materials in phonological awareness, phonics, fluency, vocabulary, and comprehension for Pre-K–5.</li>
<li>Write teacher-facing guides, lesson plans, and student activities.</li>
<li>Sequence literacy skills to reflect a systematic and explicit progression of learning.</li>
<li>Ensure materials are developmentally appropriate, inclusive, and culturally responsive.</li>
</ul>
Instructional Design &amp; Pedagogy
<ul>
<li>Apply the Science of Reading and evidence-based instructional frameworks.</li>
<li>Develop engaging, accessible content for diverse learners, including multilingual students.</li>
<li>Incorporate formative assessments to support and monitor student progress.</li>
</ul>
Collaboration &amp; Project Management
<ul>
<li>Partner with cross-functional teams to develop print and digital literacy resources.</li>
<li>Review and provide feedback on manuscripts, page proofs, and prototypes for instructional accuracy.</li>
<li>Manage deliverables and timelines to ensure high-quality, on-time product launches.</li>
</ul>
Quality &amp; Research Alignment
<ul>
<li>Align products to state standards, district frameworks, and literacy research.</li>
<li>Ensure content is bias-free and representative of students nationwide.</li>
<li>Stay current with literacy research and instructional trends to guide product development.</li>
</ul>
Qualifications:
Required:
<ul>
<li>Bachelor's degree in Education, Curriculum &amp; Instruction, Literacy, or related field (Master's preferred).</li>
<li>5+ years of Pre-K–5 classroom teaching experience with expertise in foundational literacy instruction.</li>
<li>Strong knowledge of phonological awareness, phonics, fluency, vocabulary, and comprehension.</li>
<li>Exceptional writing, editing, and communication skills.</li>
<li>Experience in educational publishing or curriculum product development.</li>
</ul>
Preferred
<ul>
<li>Familiarity with UFLI, LETRS, or other structured literacy programs.</li>
<li>Knowledge of bilingual/dual-language literacy instruction.</li>
<li>Comfort with digital platforms and interactive learning design.</li>
<li>Demonstrated experience developing instructional content for publishing or edtech.</li>
</ul>
Preferred Traits:
<ul>
<li>Highly organized and proactive, able to manage multiple projects.</li>
<li>Collaborative and coachable, thriving in a team-driven environment.</li>
<li>Creative thinker who enjoys problem-solving and designing engaging learning experiences.</li>
<li>Strong attention to detail and commitment to instructional excellence.</li>
</ul>
Why Join Us:
At Just Right Reader, we're transforming how children learn to read. You'll be part of a passionate, growing team committed to educational equity, literacy innovation, and joyful learning. 
<ul>
<li>Mission-driven company focused on improving literacy and education outcomes.</li>
<li>Collaborative and innovative work environment with opportunities for growth and development.</li>
<li>Competitive salary and benefits package.</li>
</ul>

Curriculum Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Role: After School Preschool Teacher at Primrose School of Farragut Calling All Passionate Individuals: Become an Early Childhood Before and After School Teacher! Are you eager to make a difference in the lives of young children? Do you have a natural passion for nurturing and a love for learning?Primrose School of Farragut wants YOU to join our team as a Before and After School Teacher- no nights, no weekends! Position: Daycare Before/Afterschool Teacher As an After School Teacher, you'll embark on an exciting journey of discovery alongside your students. Working with ages 5 to 12, you'll lead afterschool activities like coding, magic, drama, and more while supporting schoolwork completion and character development. Welcome to... The Beginning of Something Big! At Primrose School of Farragut, you'll find: 
<ul>
<li>Exclusive and time-tested Balanced Learning curriculum, delivered in a digital platform for easier delivery and mastery</li>
<li>Competitive pay and benefits</li>
<li>A joyful and welcoming work environment</li>
<li>An on-site school leadership team invested in your growth</li>
<li>Engaged, caring franchise owners</li>
<li>High-quality facilities focused on health and safety</li>
</ul>
Qualifications 
<ul>
<li>Strong behavior guidance and communication skills</li>
<li>Passion for nurturing and educating young children</li>
<li>Experience in early childhood education and preschool settings preferred</li>
</ul>
At Primrose School of Farragut we believe that who children are is just as important as who they become. If youre looking for more than a daycare and you're passionate about providing the highest quality education and care, consider a career with us! Salary Range: Shift Schedule: Ready to Make a Difference? If you're excited to embark on an exciting adventure of bringing wonder to little learners, we want to hear from you!

After School Teacher

<h3>Job Description</h3>
Job DescriptionASPEN Trainer/QA SME Senior Rate: $55.00/hour on W2 Work Arrangement: Hybrid Worksite Address: Washington, DC Duration: 12/02/2025 to 09/30/2026 Submittals due: 11/05/2025 Interviews: Either Webcam or In Person Job Description: Short Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing. Complete Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. Specific Duties 1. Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc. 2. Provide virtual and in person training to central office and school-based staff (both at central office and at schools) 3. Interface with other teams on behalf of the training team to improve processes and relationships 4. Serve as the Tier II point of contact for support to resolve Aspen SIS user issues 5. Deliver the highest level of customer service to users 6. Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly. 7. Determine nature of obstacles and best DCPS staff to resolve, tracks and 10. Support and carries out the Chancellors mission to transform DC Public Schools and close the achievement gap. 11. Perform other related duties as assigned Duties for this role will also include: 1. Identifying and communicating with key stakeholders. 2. Gathering, reviewing, and analyzing business needs. 3. Liaising between various business departments and groups. 4. Assessing options for process improvement and testing of applications, as needed. 5. Maintaining documentation regarding various projects, processes, and operations. Required Skills and Experience 1. Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings. 2. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.). 3. Required: 4 years of thorough knowledge of Aspen SIS capabilities 4. Required: 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment 5. Required: 5 years producing training materials using video, Word, PowerPoint, Captivate 6. Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. 7. Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications. 8. Required: Must have exposure to or experience in the education sector preferred. 9. Ability to quickly learn new processes and procedures 10. Ability to work independently in a fast-paced environment 11. Must be extremely well organized and detail oriented 
Flexible work from home options available.

ASPEN Trainer/QA SME Senior

<h3>Job Description</h3>
Job DescriptionTITLE: Trainer/QA SME Senior LOCATION: Washington, DC/Hybrid MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 10 years INTERVIEWS: Webcam Only Job Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the client SIS functions and support the DevOps team in testing. Complete Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the client SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. 1. Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc. 2. Provide virtual and in person training to central office and school-based staff (both at central office and at schools) 3. Interface with other teams on behalf of the training team to improve processes and relationships 4. Serve as the Tier II point of contact for support to resolve SIS user issues 5. Deliver the highest level of customer service to users Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly. 6. Determine nature of obstacles and best staff to resolve, tracks and Support and carries out the Chancellors mission to transform client and close the achievement gap. 7. Perform other related duties as assigned Skills Matrix: Bachelors degree in IT or related field or equivalent experience. Required 5 Years Excellent customer service, communication, interpersonal skills (both written and verbal). Required 12 Years Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. Required 12 Years Must have a wide range of skills and knowledge in computer software and an understanding for network applications. Required 10 Years Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate. Required 10 Years SME in complex enterprise level projects. Required 5 Years Must have exposure to or experience in the education sector preferred. Required 4 Years Must have knowledge of Adobe Captivate. Required 4 Years Help Desk ticket tracking systems (remedy, HEAT, etc.) Required 4 Years Student Information System - SIS capabilities. Required 4 Years 5 consecutive years of experience training users in Aspen SIS or other student information systems within or other educational settings. Highly desired 5 Years 
Flexible work from home options available.

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