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job_organization_name

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<h3>Job Description</h3>
Job Description
At Jobletics Pro, we provide exceptional staffing solutions to the hospitality, healthcare, and food service industries. We are committed to helping talented professionals find opportunities where they can thrive. If you have a passion for customer service and enjoy working in a team, we’d love to have you join us!
Job Description: We are seeking a friendly and attentive Server to provide excellent service to our guests. The ideal candidate will have strong communication skills, a positive attitude, and a dedication to ensuring a great dining experience for every guest.
Responsibilities:
<ul>
<li>Greet and seat guests in a friendly and professional manner</li>
<li>Take food and beverage orders and communicate them to the kitchen and bar</li>
<li>Serve food and beverages to guests according to standards</li>
<li>Ensure that guest requests and needs are met in a timely and efficient manner</li>
<li>Maintain a clean and organized dining area</li>
<li>Handle payment transactions and operate the POS system</li>
<li>Follow all food safety and sanitation procedures</li>
<li>Assist with setting up and cleaning tables as needed</li>
</ul>
Qualifications:
<ul>
<li>Previous serving experience preferred but not required</li>
<li>Strong communication and customer service skills</li>
<li>Ability to work in a fast-paced, team-oriented environment</li>
<li>Must be able to lift and carry up to 25 lbs</li>
<li>Must be authorized to work in the United States</li>
<li>Flexibility to work evenings, weekends, and holidays</li>
</ul>
Equal Opportunity Employer: Jobletics Pro is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Important Notice: We are only hiring candidates currently authorized to work in the United States. Visa sponsorship is not available.
Company DescriptionHospitality Staffing Services We provide Temporary Staffing, Permanent Staffing, and Recruitment Outsourcing. To sign up right now, go to Jobletics Pro App in the app store and create an account today. Hiring Cooks Dishwashers Servers Bartenders Housekeepers Staffing Services JobleticsPro is more than just a temporary staffing company. We are a full-service staffing solution. Our Talent is Finding Yours. Temporary Staffing Hospitality staffing for events through banquet staff, bartenders, kitchen staff, and other event staff to supplement peaks in your business. Permanent Staffing Direct hire solutions to assist with the hard-to-find positions as well as ongoing staff augmentation. All hourly and management levels. Recruitment Outsourcing Finding and hiring dependable employees can be exhausting. We can customize a hiring process that you can count on to find the best-qualified staff members. 
<h3>Company Description</h3>
Hospitality Staffing Services\r\nWe provide Temporary Staffing, Permanent Staffing, and Recruitment Outsourcing. To sign up right now, go to Jobletics Pro App in the app store and create an account today.\r\nHiring\r\nCooks\r\nDishwashers\r\nServers\r\nBartenders\r\nHousekeepers\r\n\r\nStaffing Services\r\nJobleticsPro is more than just a temporary staffing company. We are a full-service staffing solution. Our Talent is Finding Yours.\r\n\r\nTemporary Staffing\r\nHospitality staffing for events through banquet staff, bartenders, kitchen staff, and other event staff to supplement peaks in your business.\r\n\r\nPermanent Staffing\r\nDirect hire solutions to assist with the hard-to-find positions as well as ongoing staff augmentation. All hourly and management levels.\r\n\r\nRecruitment Outsourcing\r\nFinding and hiring dependable employees can be exhausting. We can customize a hiring process that you can count on to find the best-qualified staff members.

Server (Urgent Hiring)

<h3>Job Description</h3>
Job Description
Responsibilities:
Greeting clients
Answering phones, scheduling appointments and maintaining attorney calendar
Establishing and maintaining client file/scanning and filing documents
Maintaining good client relationships and interacting with clients on a regular basis
Formatting and proofreading documents prior to signature
Responsible for follow up communications with clients after initial consultation
Generate monthly invoices for any outstanding attorney time
Candidate should be organized, detail oriented and capable of working independently.&nbsp; Able to prioritize projects and track deadlines. Would have excellent verbal and communication skills in dealing with clients and third parties in person, in writing and over the telephone.&nbsp; Proficiency with Microsoft Word, Adobe and Outlook.&nbsp; Legal background and experience with Colorado E-Filing Systems would be helpful but not required.&nbsp; Notary certification useful.&nbsp;&nbsp;

Administrative Assistant

<h3>Job Description</h3>
Job Description
Clinical Nurse Chart&nbsp;Abstractor&nbsp;(Remote, 15-Month Contract)
A-Line Staffing is currently seeking an experienced Clinical Nurse Chart&nbsp;Abstractor. If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at&nbsp;469-840-5624&nbsp;or email at&nbsp;<a href="mailto:dgreen@alinestaffing.com" target="_blank">dgreen@alinestaffing.com</a>.
Clinical Nurse Chart&nbsp;Abstractor&nbsp;Job Description: We are seeking a dedicated Clinical Nurse Chart&nbsp;Abstractor&nbsp;to support a growing team of remote medical&nbsp;abstractors. This role is ideal for an experienced Oncology RN with strong attention to detail and a background in chart abstraction.
Clinical Nurse Chart&nbsp;Abstractor&nbsp;Schedule &amp; Location: • Monday – Friday, 8:00 AM – 5:00 PM&nbsp;CST • 100% Remote (Work-from-home)
Clinical Nurse Chart&nbsp;Abstractor&nbsp;Salary/Wage: • $40 per hour, paid weekly
Clinical Nurse Chart&nbsp;Abstractor&nbsp;Duties: • Conduct accurate medical record reviews and abstraction • Transfer information from electronic medical records into data systems • Maintain strict confidentiality and&nbsp;HIPAA&nbsp;compliance • Complete quality assurance and inter-rater&nbsp;reliability testing as needed • Collaborate effectively with internal teams
Clinical Nurse Chart&nbsp;Abstractor&nbsp;Required Qualifications: • Active RN license with oncology nursing experience • Experience in chart abstraction • Proficiency in navigating&nbsp;EHR/EMR&nbsp;systems • Detail-oriented and organized • Excellent written/verbal communication and computer skills • High-speed Internet&nbsp;connection required
Clinical Nurse Chart&nbsp;Abstractor&nbsp;Education: •&nbsp;Associates in Nursing -&nbsp;BSN&nbsp;Preferred&nbsp;
Contract Length: • 15-month contract
If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 469-840-5624 or email at&nbsp;<a href="mailto:dgreen@alinestaffing.com" target="_blank">dgreen@alinestaffing.com</a>.
#ALINE3

Clinical Nurse Chart Abstractor (Remote, 15-Month Contract)

<h3>Job Description</h3>
Job Description
The ideal candidate will have the following skills and experience:
<ul>
<li>Loading and Unloading</li>
<li>Organizing Warehouse Space</li>
<li>Receiving and inspecting incoming packages&nbsp;</li>
<li>Stocking and make labels</li>
<li>Some computer skills helpful (ERP system and email)</li>
<li>Able to lift up to 75 lbs.</li>
<li>Strong sense of time organization and urgency</li>
<li>Able to work independently and within a team</li>
<li>Be able to work 8:00 - 4:30 p.m.</li>
<li>Fluent in English written and verbally. Spanish is helpful.</li>
</ul>
Education and Licensing Requirements:
<ul>
<li>High School Diploma, GED or equivalent</li>
<li>Driver's License Helpful</li>
<li>Ability to use forklift useful but not required</li>
</ul>

Warehouse Associate

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Makpar has an exciting opportunity for a Program Manager, UiPath Federal RPA AI, to join our growing team. We are seeking a Program Manager UiPath Federal RPA AI for a contract position. Position: Program Manager UiPath Federal RPA AI Position Type: Full Time-Hybrid Job Description: Role Specific Duties: 
<ul>
<li>Lead and manage end-to-end UiPath RPA/AI projects across various Federal government departments.</li>
<li>Oversee the planning, design, and implementation of automation solutions hosted on cloud infrastructure.</li>
<li>Collaborate with stakeholders, technical teams, and business users to define project scope, timelines, goals, and deliverables.</li>
<li>Ensure compliance with Federal IT security policies and standards throughout the project lifecycle.</li>
<li>Manage project risks, issues, and dependencies; implement mitigation plans as necessary.</li>
<li>Maintain detailed project documentation and provide regular status reports to leadership and clients.</li>
<li>Coordinate with developers, solution architects, and infrastructure teams to ensure seamless integration and deployment.</li>
<li>Drive continuous improvement and best practices in project delivery methodologies (Agile, Hybrid, or Waterfall).</li>
</ul>
Qualification Requirements: 
<ul>
<li>Minimum 3+ years of project management experience, with a strong focus on cloud-based RPA and AI implementations.</li>
<li>PMP, or equivalent project management certification.</li>
<li>Demonstrated experience delivering UiPath solutions in Federal government environments.</li>
<li>Deep understanding of RPA frameworks, AI/ML integration, and cloud infrastructure (e.g., AWS, Azure, Google Cloud Platform).</li>
<li>Exceptional stakeholder communication, risk management, and leadership skills.</li>
<li>Strong knowledge of Federal compliance and security requirements (e.g., FedRAMP, FISMA).</li>
<li>Experience working with cross-functional teams including business analysts, developers, and infrastructure specialists.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>B.S. Computer Science or similar</li>
<li>UiPath certification (e.g., UiPath Advanced RPA Developer or Solution Architect).</li>
<li>Experience with tools such as Jira, MS Project, or ServiceNow.</li>
<li>Background in AI/ML models integration within RPA platform</li>
</ul>
Additional Requirement 
<ul>
<li>Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years.</li>
</ul>
Employee Benefits: Makpar offers a comprehensive benefits program including various options in the plan e.g. Health, Dental, Vision, 401k, PTO, and much more. If you are interested in this position, please send me a copy of your latest resume at bob.hafiz@iQuasar.comwith the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! Availability to start a new job Best Rates Contact # Please dont hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need. Regards, Bob Hafiz | Technical Recruiter Representing Makpar Phone: 703 962 6001 Ext.No.530 Direct: 703-936-0013 Makpar Corporation 8a/HUBZone/WOSB/EDWOSB <a href="http://www.makpar.com" target="_blank">www.makpar.com</a> ISO 9001: 2015 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region An Equal Opportunity Employer: Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental 
Flexible work from home options available.

Program Manager

<h3>Job Description</h3>
Job Description
Appointment Setter
Join the Dynamic Team at Nu Look! Nu Look, a trusted leader in exterior home remodeling since 2003—over 22 years of excellence—is seeking enthusiastic canvassers to connect with homeowners and schedule free consultations for their dream exterior projects. Whether it’s windows, doors, gutters, siding, or roofs, you’ll be the first step in transforming homes while kickstarting an exciting career with us through canvassing, events, trade shows, or retail locations.
Compensation Structure:
<ul>
<li>Starting Base Pay: $18/hour.</li>
<li>Additional Weekly Commissions: Average reps earn $600 bi-weekly in commission.</li>
<li>Additional Monthly Bonus: Average reps can earn an additional $1,500 a month if they hit a "Net Sales Revenue" goal.</li>
<li>Supplemental Monthly Bonus: Extra rewards for exceeding your goals</li>
<li>Average First-Year Earnings: $45,760 - $70,000+</li>
<li>Top 20% First-Year Earnings: $71,000 - $100,000+</li>
<li>You must have reliable transportation to make it to the office. The company provides transportation to and from the territory location from there.</li>
</ul>
Why Join Nu Look? At Nu Look, you’ll thrive in a high-energy, team-oriented environment with endless opportunities to grow. We’re not just offering a job, we’re offering a launchpad to success! Train with our supportive management team (many of whom started right where you are) and unlock your potential while earning great money. This is your chance to build a standout resume, sharpen your people skills, and join a company that invests in your future.
To Succeed, You’ll Need To:
<ul>
<li>Be driven by financial success and personal growth</li>
<li>Participate in paid training to master our story, products, and homeowner engagement</li>
<li>Bring a positive attitude and natural ability to connect with people persuasively</li>
<li>Show a passion for learning and self-improvement</li>
<li>Arrive on time, ready to shine in your Nu Look uniform</li>
</ul>
What’s in It for You? This isn’t just a paycheck, it’s an adventure! Enjoy a fun, collaborative atmosphere, uncapped earning potential, and the satisfaction of helping homeowners bring their visions to life. Whether you’re new to the workforce or looking for a fresh start, this role offers hands-on experience and a clear path to advancement.
To Qualify, You Must Have:
<ul>
<li>A High School Diploma or GED equivalent</li>
<li>Strong written and verbal communication skills</li>
<li>Reliable transportation</li>
<li>A charged smartphone for every shift</li>
<li>Availability to work weekends</li>
<li>Ability to collaborate in a team and thrive independently</li>
<li>Physical ability to stand and walk for 6 - 8 hours.</li>
</ul>
This is an In-Person Role
Ready to Kick Off an Exciting Career with Nu Look? Apply today and step into a role where your energy, ambition, and personality can shine—while earning top-tier pay in a company that’s been transforming homes for over two decades!
Nu Look is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 32.5 per week
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>Day shift</li>
<li>Evening shift</li>
<li>Monday to Friday</li>
<li>Morning shift</li>
<li>Weekends as needed</li>
</ul>
Application Question(s):
This role involves door-to-door canvassing. Are you comfortable with and interested in this type of work?
<ul>
<li>This position requires availability on Tuesday through Saturday from 1:00 PM to 7:30 PM. Does this schedule align with your availability?</li>
<li>Would you have reliable transportation to make it to your shift in the Deptford area?</li>
</ul>
Work Location: In person
Company DescriptionNu Look Home Design is an industry-leading exterior remodeling company specializing in roofing, windows, siding and doors. With over 50,000 satisfied customers, Nu Look continues to be the gold standard in customer service that continues to put their customers first. Nu Look services Maryland, Virginia, Washington, D.C., New Jersey, Delaware, and Pennsylvania. 
<h3>Company Description</h3>
Nu Look Home Design is an industry-leading exterior remodeling company specializing in roofing, windows, siding and doors. With over 50,000 satisfied customers, Nu Look continues to be the gold standard in customer service that continues to put their customers first. Nu Look services Maryland, Virginia, Washington, D.C., New Jersey, Delaware, and Pennsylvania.

Appointment Setter

<h3>Job Description</h3>
Job Description
Now Hiring: Physical Therapist (PT) – Hemet, CA Location: Hemet, California Company: Talented Medical Solutions (Nurse-Owned &amp; Joint Commission Certified)
If you're a dedicated Physical Therapist looking for your next fulfilling opportunity, Hemet might just be the perfect place to land. Whether you're a traveler eager to experience Southern California or a local PT ready for a fresh start, we invite you to join a compassionate care team in this sunny, scenic city.
About the Role
We're hiring a licensed PT to provide exceptional rehabilitative care to patients in a supportive, collaborative setting. You’ll play a key role in helping individuals improve strength, mobility, and overall quality of life.
Why Hemet?
Nestled in the San Jacinto Valley, Hemet offers a slower-paced lifestyle with natural beauty and access to adventure. Here’s why you’ll love it:
<ul>
<li>
Minutes from mountains and lakes – Perfect for hiking, boating, and weekend escapes
</li>
<li>
Day trips to Palm Springs or Temecula – Enjoy wine tasting, desert spas, or boutique shopping
</li>
<li>
Historic charm – Explore the Ramona Bowl Amphitheatre or Hemet Museum
</li>
<li>
Affordable living with small-town warmth, but not far from bigger cities
</li>
</ul>
Whether you're relaxing outdoors or discovering local gems, Hemet is a great place to work and recharge.
Qualifications
<ul>
<li>
Active California Physical Therapy License
</li>
<li>
Degree from an accredited Physical Therapy program
</li>
<li>
Strong clinical skills and a team-focused attitude
</li>
<li>
Experience in a rehab, outpatient, or skilled setting a plus
</li>
</ul>
Why Work with Talented Medical Solutions?
We’re a nurse-owned, Joint Commission Certified staffing agency that puts people first. You’ll get personalized support, transparent communication, and access to assignments that align with your lifestyle and goals.
Apply now to start your next PT journey with a team that understands healthcare from the inside out.

Now Hiring: Physical Therapist

<h3>Job Description</h3>
Job Description
We are looking for a Power Platform/Full Stack Developer who possesses a deep understanding of the Power Platform, specifically Power Pages, to design, develop, and implement business solutions. The ideal candidate will have a passion for problem-solving, a keen eye for detail, and the ability to transform complex business requirements into efficient and user-friendly applications. 
Responsibilities:
<ul>
<li>Develop Power Platform Applications, customized forms, custom workflows using Power Automate for SharePoint Online.</li>
<li>Develop client side code for web applications using HTML5, jQuery, JavaScript Libraries, CSS, and other technologies</li>
<li>Leverage web services to access data from other systems Design, write, unit test, and document application code.</li>
<li>Use in-depth understanding of the Power Platform to solve technical and business problems</li>
<li>Read and interpret documentation such as requirements definitions, User Stories, technical articles and procedure manuals</li>
<li>Write clear, concise reports, requirements definitions, User Stories, detailed design documents, and online correspondence with client etc.</li>
<li>Provide critical thinking, problem solving, design, and most critically, attention to performance, scalability, reliability, availability at the system and component level</li>
</ul>
Basic Qualifications: 
<ul>
<li>Strong JavaScript and jQuery required, HTML, CSS, and Azure (IaaS experience)</li>
</ul>
Preferred Qualifications:
<ul>
<li>Minimum 3 years’ experience crafting wireframe graphic designs into production Web Interface code</li>
<li>3+ years of experience with Power Platform development; including writing customized code in Power Automate</li>
<li>Experience in Rest Web Services</li>
<li>US Citizenship required with the ability to pass a government background check</li>
</ul>

Power Platform Software Developer - Remote (WFH)

<h3>Job Description</h3>
Job Description
Location: Washington, DC
Work Arrangement: Onsite
Duration: 12 month contract, with possible extension
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking an experienced Mainframe Storage Administrator with over 8 years of expertise in managing IBM System Z storage environments. This role involves overseeing storage allocation, optimizing performance, handling backup and recovery operations, and executing disaster recovery and failover procedures. The ideal candidate will lead the adoption of advanced storage technologies, serve as a subject matter expert on system usage, and consult with clients on best practices for maximizing IT investments.
Overview Requirements:
• Proven leadership in implementing and integrating complex storage platforms.
• Deep knowledge of IBM z/OS systems, IBM utilities, and third-party tools.
• Hands-on experience with IBM, Dell/EMC, and Hitachi disk systems.
• Strong background in managing replication, backups, archiving, and restorations.
• Skilled in operating automated tape libraries and virtual tape systems from IBM and CA.
• Ability to design and execute implementation, testing, and integration plans.
• Consultative approach to support client adoption and efficiency of IT infrastructure.
Minimum Qualifications:
• Bachelor’s degree in IT or related field or equivalent experience
• Training or certification in a particular product or IT platform/service.
Required Experience:
• Leading advanced technology or service projects: 16 years (Required)
• Full system engineering lifecycle experience: 16 years (Required)
• Creating implementation/integration plans, test plans, and training materials: 16 years (Required)
• Hands-on experience with a specific product or IT platform: 16 years (Required)
 This Job Is Ideal for Someone Who Is:
• Detail-oriented – carefully documents storage configurations and procedures, ensuring accuracy in critical systems.
• Analytical thinker – excels at troubleshooting performance issues and identifying root causes.
• Reliable – consistently ensures data integrity and uptime through thorough monitoring and proactive maintenance.
• Technically proficient – demonstrates deep understanding of mainframe storage systems and related technologies.
• Problem-solver – adept at resolving complex storage and replication challenges efficiently.
• Independent – works well with minimal supervision while managing high-stakes infrastructure.
• Collaborative – communicates effectively with cross-functional teams and clients to align storage strategies with business needs.
• Calm under pressure – remains composed and effective when managing disaster recovery and failover scenarios.
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.

Mainframe Storage Administrator

<h3>Job Description</h3>
Job Description
The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of Defense (DoD) customer.
Work Location: On-site in Arlington, VA, Monday – Friday, 6:30am to 5:00pm (estimated), based upon the needs and direction of the customer.
Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.
<ul>
<li>High school diploma or equivalent.</li>
<li>At start date, must possess an IAT level II certification in ACTIVE status:
<ul>
<li>CCNA Security</li>
<li>CySA+</li>
<li>GICSP</li>
<li>GSEC</li>
<li>Security+CE</li>
<li>CND</li>
<li>SSCP</li>
</ul>
</li>
<li>3+ Years’ experience as a service desk analyst with proven experience in ongoing support of client-specific application systems.</li>
<li>Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.</li>
<li>The equipment used in this position includes, but is not limited to, computers, servers, and network devices.</li>
<li>Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.</li>
<li>Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.</li>
<li>Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.</li>
<li>Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.</li>
<li>Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.</li>
<li>Support the team process and participate in cross-functional teams, in a fast-paced and ITIL transitional environment.</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.</li>
<li>All applicants must have current DoD Secret clearance day one and prior to entry on duty, with the ability to pass an SSBI background investigation to up-scope their clearance to Top Secret / SCI. </li>
</ul>
Desired Qualifications and Skills: It is desirable that the candidate have the following qualifications:
<ul>
<li>ITIL 4 Foundation Certification.</li>
<li>HDI Certification.</li>
<li>Top Secret/SCI clearance.</li>
<li>Experience with:
<ul>
<li>ServiceNow ticketing software.</li>
<li>Supporting intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Java, and Adobe Acrobat.</li>
</ul>
</li>
<li>Availability to travel if necessary.</li>
</ul>
Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:
<ul>
<li>Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).</li>
<li>Perform in-person customer service and phone support service to 4,000 end-user community.</li>
<li>Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.</li>
<li>Provide VIP support and communication regarding the status of incident troubleshooting and resolution.</li>
<li>Handle efficiently a high-volume ticket queue by supporting 50 – 100 tickets daily.</li>
<li>Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.</li>
<li>Prepare accurate documentation to support and maintain a working knowledge base of service desk processes, including pertinent guidelines, regulations, compliance issues, documentation requirements, and application reference materials.</li>
<li>Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.</li>
<li>Support focus teams or specialized projects to promote rapid improvement and turnaround.</li>
<li>Maintain a professional and pleasant manner using proper customer service skills via telephone and/or email.</li>
<li>Operate a 24x7x365 Service Desk.</li>
<li>Responsible for handling after-hours on-call support (when necessary).</li>
</ul>
Salary and Benefits Information: Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at <a href="https://www.imcva.com/about-imc/careers" target="_blank">https://www.imcva.com/about-imc/careers</a>.
Background Information:
Innovative Management Concepts, Inc. (IMC), a Service-Disabled Veteran-Owned Small Business, provides a broad range of information technology IT services to government and commercial customers by placing a high priority on modernization, enhancing business processes through technology, and creating efficiencies through automation. Since its founding in 1989, IMC has offered solutions and expertise in: IT operations and maintenance, data management, cyber security, systems and network engineering and administration, cloud/hosting services, software development, website services, software quality assurance and testing (including IV&amp;V), and project management. IMC is certified in International Organization for Standardization (ISO) 9001 Quality Management, ISO 27001 Information Technology Security Management, ISO 20000 Information Technology Service Management, and ISO 14001 Environmental Management System. Committed to continuous improvement and information security, IMC has been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration for both Development and Services and we are CMMC Level 2 (Ver 2.0) compliant. Find out more about IMC at <a href="http://www.imcva.com" target="_blank">www.imcva.com</a>.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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