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<h3>Job Description</h3>
Head of Customer Success and Support
 
About the Company
DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us. 
 
 
About the job
 
What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN’s Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results.
 
 
Responsibilities
<ul>
<li>Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email)</li>
<li>Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention.</li>
<li>Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools</li>
<li>Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams.</li>
<li>Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners</li>
<li>Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support. </li>
<li>Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication</li>
<li>Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases.</li>
<li>Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN’s growth mindset culture</li>
</ul>
 
Culture and Working Style
<ul>
<li>Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization</li>
<li>Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow.</li>
<li>Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience</li>
<li>Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience</li>
</ul>
 
Requirements
<ul>
<li>Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field.</li>
<li>5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company</li>
<li>Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau).</li>
<li>Experience working with CRM systems, particularly Salesforce</li>
<li>Strong analytical skills with the ability to translate data into actionable insights</li>
<li>Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards</li>
<li>Detail-oriented with a focus on accuracy and precision.</li>
<li>Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li>
</ul>

Head of Customer Success and Support

<h3>Job Description</h3>
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond, so you can find endless growth opportunities. Come join a career you can grow in and a culture you can run with.
 
Overview
 
The Sunrun Legal Team is seeking an experienced, meticulous, and energetic individual to work as a Senior Contract Manager. Under the supervision of attorneys on the Legal Team, you will work to provide a wide range of support on commercial, project finance, and corporate matters.
 
This role is open to remote candidates. San Francisco or Lehi, Utah, is preferred.
 
RESPONSIBILITIES
 
<ul>
<li>Create, implement, and maintain organizational systems for commercial, corporate, and project finance documentation.</li>
<li>Maintain checklists for commercial and project finance transactions. Lead condition precedent management for closings.</li>
<li>Oversee the full lifecycle of NDAs and ancillary commercial agreements, utilizing CLM (Contract Lifecycle Management) tools.</li>
<li>Manage complex closing mechanics, including the preparation of signature pages and post-closing obligation tracking.</li>
<li>Prepare execution copies of agreements and arrange for signature, as applicable.</li>
<li>Compile and organize executed agreements and related documentation for ongoing contract management.</li>
<li>Track and maintain records of all amendments, modifications, and supplements to agreements.</li>
<li>Prepare amended and restated versions of agreements, incorporating all prior amendments and ensuring accuracy and consistency.</li>
<li>Leadership and management of key governance relationships and associated workstreams, including those with Legal Team vendors and sales affiliates.</li>
<li>Assist and work cohesively with attorneys, paralegals, and other professionals across the Legal Team, as well as outside counsel and their teams.</li>
<li>Other duties/responsibilities as needed and assigned.</li>
</ul>
 
QUALIFICATIONS
 
<ul>
<li>Minimum of 4-7 years’ experience in a commercial, finance, and/or corporate contract manager or paralegal role.</li>
<li>Bachelor’s Degree preferred. Experience in both law firm and in-house roles is a plus. </li>
<li>Active notary public commission is highly preferred.</li>
<li>Meticulous organizational skills with a keen eye for detail, completeness, and accuracy.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Extensive experience in multitasking projects, workloads, managing relationships with internal and external stakeholders, and competing priorities.</li>
<li>Fluent in information technology, software, and systems, including, for example, Microsoft Office, Google Suite, Adobe Acrobat, DocuSign, and CLM software.</li>
<li>Experience with project management across teams and executing on strict deadlines.</li>
</ul>
 
ADDITIONAL KEY ATTRIBUTES / SKILLS FOR SUCCESS
 
<ul>
<li>A problem-solving mindset and proactive approach to improving and optimizing organization and processes on an ongoing basis.</li>
<li>A self-starter mentality coupled with a sense of curiosity and a desire to learn, improve, and grow your skill set.</li>
<li>An ability to work cross-functionally with internal and external stakeholders to proactively determine answers, glean additional information, and research to complete work and adequately inform appropriate subject matter experts accordingly.</li>
<li>Embodiment of Sunrun’s values and Sunrun’s culture.</li>
<li>Cultivation of trust and reliability with stakeholders throughout the Sunrun ecosystem.</li>
</ul>

Sr. Contract Manager

<h3>Job Description</h3>
Python Developer 
Charlotte or Bay Area (Osnite)
 
Job Description
• Strong proficiency in core Python (OOP, data structures, error handling, concurrency) and standard libraries.
• Strong understanding of RESTful API design, authentication/authorization, and integration with third-party services.
• Participate in solution design and architecture discussions, translating business requirements into technical designs. 
• Write clean, testable, and maintainable code; implement unit/integration tests and contribute to CI/CD pipelines.
• Optimize application performance, troubleshoot production issues, and ensure reliability, security, and observability. 
• Work closely with product, QA, frontend, DevOps, and data teams to deliver end-to-end features. 
• Perform code reviews, enforce coding standards, and mentor junior and mid-level developers.
• Proficiency in relational databases (PostgreSQL/MySQL/Oracle) and good knowledge of SQL; exposure to NoSQL is a plus.
• Experience with Git-based workflows, code review practices, and agile development methods.
• Familiarity with containerization (Docker) and CI/CD pipelines; exposure to cloud platforms (AWS/Azure/GCP) preferred.
• Good understanding of application security, performance tuning, and monitoring/logging tools.

Fulltime - Python Developer

<h3>Job Description</h3>
At Gothic Landscape, we are about delivering extraordinary customer service and building authentic relationships—not only with our clients, but with our teams. With ingenuity, vision, and dedication, we transform landscapes that become the places people play, work, and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do… and who makes it all possible. Together, we create something unique that keeps on growing year after year.
 
We are seeking a proactive and dedicated Field Safety Specialist to join our Bay Area team. This role is vital in ensuring a safe and compliant workplace, while fostering a culture of care and accountability across all job sites. This position will require frequent daily travel within the Bay Area market which includes San Jose, Palo Alto, and Hayward.
 
What You’ll Do
<ul>
<li>Plans and implements safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations</li>
<li>Handles Worker’s Compensation claims, writes reports and submits to the insurance carrier</li>
<li>Writes automobile accident reports, consults with management for disposition and/or referral to the insurance carrier and compiles and submits accident reports required by regulatory agencies</li>
<li>Maintains constant contact with the adjusters to manage and control Worker’s Compensation claims and automobile claims</li>
<li>Maintains an Accident Log and remits monthly reports to Corporate and Branch management</li>
<li>Plans and implements programs to train managers and employees in work site safety practices, fire prevention, and correct handling techniques for chemicals, toxins, equipment, and other materials.</li>
<li>Conducts safety training classes and new hire orientation to company employees.</li>
<li>Inspects organization facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and follows up to ensure measures have been implemented</li>
<li>Provides information, signs, posters, barriers, and other materials to warn of potential and actual safety hazards and to prevent access to hazardous conditions.</li>
</ul>
 
Important requirements for position:
<ul>
<li>Excellent interpersonal and communication skills</li>
<li>Proactive attitude to keep employees safe and healthy</li>
<li>Must be comfortable spending time in field and visiting job sites.</li>
<li>Early morning start - 5:30 a.m.</li>
</ul>
 
What We’re Looking For
<ul>
<li>Must be bilingual in English/Spanish</li>
<li>High School diploma or GED</li>
<li>2+ years of related experience in Safety within the landscape or construction industry</li>
<li>Valid driver's license in good standing</li>
<li>Proficient in MS Office</li>
<li>Strong time management skills</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to sit' use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
 
Perks and Plusses:
<ul>
<li>Healthcare benefit program &amp; 401K match program</li>
<li>9 paid holidays per year with paid vacation &amp; sick leave</li>
<li>Company paid vehicle, cell phone, laptop</li>
<li>Fun and fast-paced working environment with a great work-life balance</li>
<li>Gothic’s company culture fosters growth, inspires longevity and rewards mutual loyalty</li>
</ul>
 
Salary Range:
<ul>
<li>$85,000 - $90,000</li>
</ul>
 
Why Join Gothic
<ul>
<li>Be part of a family-owned company that values people as much as performance.</li>
<li>Work alongside teams who take pride in what they do and support one another’s growth.</li>
<li>Help create and sustain safer, stronger work environments where everyone can thrive.</li>
</ul>
 
Here at Gothic Landscape, we believe that your success is our success. The only thing missing is YOU. Apply today!

Field Safety Specialist

<h3>Job Description</h3>
Position located in San Francisco, CA
 
Responsibilities of the Scientist/Sr. Scientist (Organ Perfusion):
 
<ul>
<li>Will lead the design and operation of systems that integrate perfusion, physiology, sensing, actuation, and closed-loop control.</li>
<li>Perform identification, characterization, and mitigation of long-horizon failure modes.</li>
<li>Apply your expertise in organ perfusion, preservation, and viability assessment.</li>
<li>Define measurements, interpret dynamics, and drive improvements in system-level function.</li>
<li>Will collaborate with scientists and engineers across the company on a variety of methods inspired by first principles of biology, physics, and chemistry.</li>
<li>Ability to comfortably execute familiar assay protocols as well as identifying and implementing unfamiliar protocols to diagnose damage.</li>
<li>Propose adjustments to cryopreservation protocol to optimize the health of organs.</li>
</ul>
 
Requirements of the Scientist/Sr. Scientist (Organ Perfusion):
 
<ul>
<li>MS or PhD with 2+ years relevant experience working with physiological systems.</li>
<li>Must have experience with perfusion, ECMO, organ support, or normothermic preservation.</li>
<li>Experience with real-time instrumentation and sensing in biological environments.</li>
</ul>

Scientist/Senior Scientist (Organ Perfusion)

<h3>Job Description</h3>
Job Title: Associate Scientist – Biology
Duration: 09 Months
Location: Foster City, CA 94404
Pay Rate: $44/hr on W2
 
Description:
 
We are seeking an Associate Scientist to join Client’s In Vivo Pharmacology team in Foster City and more specifically the group responsible to conduct ex vivo analyses related to in vivo studies in mice. The candidate will join an established group, playing a key role in providing a mechanistic understanding for in vivo pre-clinical studies in support of multiple programs utilizing engineered human chimeric antigen receptor T cells (CAR T cells).
 
 
Responsibilities:
 
· Characterization of immune parameters such as cell expansion and phenotype, from ex vivo blood samples from pre-clinical mouse studies with engineered human CAR T cells
 
· Process and analyze ex vivo blood samples through flow cytometry, molecular biology and other analytical techniques
 
· Check antigen expression by flow cytometry of tumor cell lines for use in in vivo studies
 
· Work collaboratively in a cross-functional team environment
 
· Present and participate in project team meetings and cross-departmental team meetings
 
· Share core values such as passion, teamwork, integrity and trust
 
 
Basic Qualifications:
 
Master’s Degree and 2+ years of scientific experience
 
OR
 
Bachelor’s Degree and 4+ years of scientific experience
 
OR
 
AA Degree and 5+ years of scientific experience
 
OR
 
High School Degree and 6+ years of scientific experience
 
Preferred Qualifications:
 
· MS or BS in Biology or related discipline
 
· 3+ years of experience with multi-color flow cytometry and complex fluorochrome-conjugated antibody panels
 
· Immunology background, with experience in phenotypic analysis of multiple human immune cell populations and markers of activation/exhaustion
 
· Experience in data analysis software including FlowJo, GraphPad Prism and BD FACSDiva
 
· Experience in additional molecular biology techniques such as ddPCR
 
· Demonstrated ability to independently conduct analyses while working efficiently as part of a team
 
· Ability to multi-task, perform work with a high degree of integrity and attention to detail, and be part of an exciting fast-paced scientific environment
 
· Strong organizational and time-management skills, thorough record keeping skills (documentation and electronic lab notebook, Benchling), strong ability to troubleshoot independently and to provide high-quality results through critical analysis and interpretation, excellent interpersonal, verbal and written communication skills

Associate Scientist

<h3>Job Description</h3>
Customer Solutions Engineer / Customer success — San Francisco (Onsite)
 
$110K – $165K + Equity | Full-Time | Visa Sponsorship Available
 
I’m partnering with one of the fastest-growing SaaS companies in the Construction Tech space to hire a high-impact Customer Solutions Engineer.
 
They’re profitable, scaling rapidly, backed by top-tier investors, and building mission-critical data infrastructure for one of the world’s largest industries. The team is small, elite, and growing quickly and this hire is directly tied to revenue growth.
 
This is not a “corporate CSM” role. It is a hybrid between:
Customer Success
Implementation
Solutions Engineering
Sales Engineering
Product feedback loop
 
You’ll work directly with customers 1:1, own onboarding end-to-end, help run demos, configure the product to fit complex workflows, manage multiple projects simultaneously, and help shape how this function scales over the next 12–24 months.
 
You’ll be working closely with founders, product, engineering, and senior stakeholders at customer organizations. Expect real responsibility, fast learning, and meaningful ownership.
 
What you’ll do
• Lead discovery conversations and product demos
• Own onboarding from start to finish, becoming the primary customer contact
• Configure the platform to fit customer use cases
• Train users and ensure adoption
• Troubleshoot issues with structured, methodical problem-solving
• Manage multiple customer implementations in parallel
• Feed product insights back into engineering
• Help build repeatable processes that scale
 
We’re looking for
• 1–6 years in a customer-facing role (CS, Solutions, Implementation, Pre-Sales, Consulting)
• Experience in SaaS or a top consulting / professional services environment
• Strong structured problem-solving mindset
• Excellent communication
• Detail-oriented and highly organized
• Eager to learn a complex product and operate in a fast-moving environment
 
Nice to have
• Experience with SaaS implementations
• Exposure to APIs, SQL, or data workflows
• Construction or accounting familiarity
 
&amp;#x1F4CD; This role is in-person in San Francisco (Great relocation support available)
&amp;#x1F30E; Visa sponsorship available
 
If this sounds interesting, share your resume.

Customer Success Manager

<h3>Job Description</h3>
Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as prepackaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.
 
We are currently looking for 'Salesforce Developer (Software Engineer)' to support one of our clients with the following skills:
 
Requirement:
Job Title: Salesforce Developer (Software Engineer) | W2 only (W2 on C2C basis also acceptable)
Location: Alpharetta, GA or Oakland, CA (Local / Nearby candidates only)
Duration: 12 Months Contract to Hire
Rate: DOE
 
Job Description
We are seeking a Salesforce Developer (Software Engineer) with strong hands-on experience in Apex and Lightning technologies to develop and support enterprise Salesforce applications.
Responsibilities
Develop Salesforce application logic using Apex
Build UI using JavaScript, SOQL, HTML, jQuery
Develop custom Salesforce solutions including:
Lightning Web Components (LWC)
Visualforce
Triggers, Batch Apex, Callouts, Automation
Build custom objects, Apex services, and test classes
Develop Salesforce reports and dashboards
Participate in full SDLC (analysis, design, development, testing, deployment)
Work in Agile / Scrum / Waterfall environments
Use VS Code Salesforce plugins for development
Required Skills
Salesforce, Apex, Lightning Web Components, Visualforce, SOQL, JavaScript, HTML, Salesforce Automation, Triggers, Batch Apex, Agile, Azure (or other cloud platforms)
Qualifications
Bachelor s degree in Computer Science or related field (or equivalent experience)
2+ years Salesforce development experience
Cloud experience on Microsoft Azure or similar platforms
Apply now for immediate consideration.
 
 
 
 
Interested candidates or suppliers:
Please share resumes with full details to sureshs(at)tranzeal(dot)(com)
 
 
 
 
 
The national base pay range below is a good-faith estimate of what our client may pay for new hires. Actual pay may vary based on Client's assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $90 - $100 per hour on W2.

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