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<h3>Job Description</h3>
Job Description
Position located in Winslow, Maine
Hours - Monday- Friday 8:00 am to 5:00 pm
POSITION SUMMARY: This position is responsible for the timely processing of warranty claims while fostering and maintaining excellent business and customer relations with Alcom’s dealer network. The position works within Alcom’s internal support team of Sales, Production, and Quality Departments.
FUNCTIONS AND RESPONSIBILITIES:
<ul>
<li>Represents the Company and projects a professional image with all customer and dealer communications.</li>
<li>Maintains a positive and professional working relationship with peers, Management, and support resources with a constant commitment towards teamwork and exemplary customer service.</li>
<li>Answers dealer calls related to warranty concerns and considerations.</li>
<li>Evaluate potential claims against warranty criteria and determine the qualification and category of the claim.</li>
<li>May review documentation, such as pictures and descriptions of the product performance concern, assess claim against warranty policy, and categorize appropriately.</li>
<li>Corresponds timely with dealer calls and emails and provides status updates regarding response and resolution of potential warranty claims.</li>
<li>Closely adheres to the warranty claim process.</li>
<li>Utilizes technical knowledge and understanding of trailer components and performance expectations and uses an internal network of experts to help make decisions on items of significance or uniqueness.</li>
<li>Provides thorough dealer correspondence, including discussions on possible “fix” solutions, and may need to offer fix instructions.</li>
<li>Writes up, categorizes, and documents warranty claim issues for tracking and reporting.</li>
<li>May communicate with dealers on identified quality concerns in advance of claims.</li>
<li>Follows up on open warranty claims and works towards aggressive closure.</li>
<li>Approves warranty repairs with the position’s authority and gains authorization from Management for repairs above the line of authority concerning parts, materials, labor, etc.</li>
<li>Leads and manages the warranty process to ensure that doing business with Alcom remains a positive experience for both our dealer base and associated customer base.</li>
<li>Performs related duties as needed upon request by the direct supervisor or the Company manager.</li>
</ul>
Responsibilities/Measurements:
<ul>
<li>Accuracy and timeliness of warranty claim inquiry responses and closure.</li>
<li>Dealer customer service satisfaction.</li>
</ul>
Knowledge, Skills, Abilities:
<ul>
<li>Two-year business degree preferred.</li>
<li>Prior experience in warranty and repair is preferred.</li>
<li>Ability to maintain a professional Company image both during and off work hours.</li>
<li>Ability to make reasonable and fair decisions with a favored positive customer satisfaction outcome as a goal.</li>
<li>Excellent; decision-making, customer service, computer, time management, follow-up, oral and written communications skills, as well as an ability to learn and relate to structural, mechanical, and cosmetic product expectations and performance requirements.</li>
</ul>
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
 #hc181278

Warranty Administrator

<h3>Job Description</h3>
Job DescriptionSalary: Commission 
McCarthy Auto Group is continuously growing and is currently looking to fill a full time service advisor position. We are looking for an experienced candidate that has strong written and oral communication skills, strong attention to detail and strives to provide excellent customer service. This is a great opportunity to join the McCarthy CDJR- Lee's Summit team!
 
Why should you want to join the McCarthy Auto Group Service Department? Click HERE to find out!
 
Job Duties and Responsibilities:
<ul>
<li>Greet customers, listen to customer concerns and write detailed service orders based on customer concerns</li>
<li>Review vehicle report for recalls that need completed and verify applicable warrantys</li>
<li>Answering phones, schedule appointments, review recommended/ upcoming services</li>
<li>Communicate to technicians throughout the process of repairs to keep customer updated</li>
<li>Provide cost estimate of mechanical and maintenance repairs</li>
<li>Maintain customer satisfaction score at or above dealership standards</li>
</ul>
 
Job requirement:
<ul>
<li>Reynolds and Reynolds DMS knowledge preferred but not required</li>
<li>1 year service writing experience preferred</li>
<li>Excellent customer service skills and strong desire to sell</li>
<li>Basic knowledge of automotive systems preferred but not required</li>
<li>Must be able to multitask and work in a fast pace environment</li>
</ul>
 
McCarthy Employment Perks
<ul>
<li>Closed on Sundays!</li>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>Health Savings Account</li>
<li>401(k) with Company Match</li>
<li>Paid Vacation and Holidays</li>
<li>Employee Discounts on Vehicles, Service &amp; Parts</li>
<li>Employee Assistance Program</li>
<li>Referral Bonuses</li>
<li>Paid Training</li>
<li>Community and Charity Involvement</li>
</ul>
 
 
If interested in this opportunity Apply Today!

Automotive Service Advisor (Service Writer Exp Required)- McCarthy CDJR

<h3>Job Description</h3>
Job DescriptionCollision Estimator
Haldeman Collision Center – Hamilton, NJ (Trenton area)
About Us: A familyowned business proudly serving the Trenton–Hamilton community for 50 years. Haldeman Collision is part of Haldeman Auto Group and operates with handson care, integrity, and exceptional craftsmanship.&nbsp;Customers love us for our thorough auto body repair, free estimates, professional loaner vehicles, and genuine hometown service haldemanfordhamilton.com.
Position: Collision Estimator
Location: 607 NJ33 (Route33), Hamilton Township / Trenton, NJ 08619
Hours: Monday – Friday, 8:00AM – 5:00PM. Saturday by appointment;&nbsp;
Key Responsibilities:
<ul>
<li>
Create accurate, detailed collision repair estimates using CCC or Mitchell platforms.
</li>
<li>
Meet with customers to assess damage, explain estimates, answer questions, and upsell quality repairs or OEM parts.
</li>
<li>
Collaborate with technicians and parts teams to plan repair scopes and timelines.
</li>
<li>
Work with customers, body shop staff, and insurance adjusters to manage claims and approvals.
</li>
<li>
Support shop growth goals through sales-oriented estimating and consistent customer experiences.
</li>
</ul>
Candidate Qualifications:
<ul>
<li>
Experience in auto body estimating or solid background in paint/body repair.
</li>
<li>
Familiarity with industry software (CCC One, Mitchell) preferred.
</li>
<li>
Excellent customer service, communication, and interpersonal skills.
</li>
<li>
Organized and detail-oriented with ability to manage multiple claims.
</li>
<li>
Ability to work under pressure; estimators are the face of the shop, balancing expectations from techs, insurers, and clients
</li>
<li>
Commission or bonus structure based on sales or gross profit commonly offered in estimating roles.
</li>
</ul>
What We Offer:
<ul>
<li>
Competitive pay (base salary + commission or bonus potential).
</li>
<li>
Benefits including medical, dental, vision, paid time off, and 401(k)
</li>
<li>
Paid training and growth support (especially on estimating platforms and OEM protocols).
</li>
<li>
Free loaner vehicles and service support to help you succeed in delivering seamless customer experience.
</li>
<li>
Opportunity to join a well-established, family-owned business with strong local reputation.
</li>
</ul>
How to Apply:
Submit your resume and a brief cover letter detailing your estimating experience or auto body background. Let us know:
<ul>
<li>
Years of estimating or repair-related experience
</li>
<li>
Any experience using CCC One, Mitchell, or similar tools
</li>
<li>
Your approach to customer service and insurance coordination
</li>
</ul>
We invite qualified candidates to become an integral part of our longstanding local business committed to quality, honesty, and excellence.
Sample Benefits &amp; Salary Snapshot:BenefitDescriptionInsurance &amp; 401(k)Health, dental, vision, 401(k)&nbsp;Work-Life BalanceStandard Monday–Friday schedule&nbsp;
Join Haldeman Collision and be part of a trusted, family-driven team that’s been repairing cars in the Hamilton community for 50 years. If you're committed to detail, customers, and quality workmanship—we want to hear from you!

Collision Estimator

<h3>Job Description</h3>
Job Description
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
Responsibilities
As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
<ul>
<li>Deliver exceptional customer service while listening and consulting customers</li>
<li>Following up with customers, services requested, estimated completion times etc.</li>
<li>Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts</li>
<li>Deliver and discuss pricing estimates with customers as well as promoting shop service specials</li>
<li>Lead, manage, and train team while keeping in tune with our companies vision, purpose, core values, and employee creed</li>
<li>Supervise up to ten employees</li>
<li>Oversee technicians inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks</li>
<li>Maintain inventory counts</li>
<li>Overall cleanliness and organization of the facility</li>
<li>Other duties as assigned</li>
</ul>
Qualifications
<ul>
<li>A minimum of 2 years of store or service manager experience</li>
<li>General automotive knowledge</li>
<li>Excellent customer service disposition</li>
<li>Good communication skills</li>
<li>Leadership ability</li>
<li>Team building skills</li>
<li>Ability to work a flexible retail schedule including weekends, evenings and holidays</li>
<li>Valid drivers license</li>
</ul>

Automotive Service Manager

<h3>Job Description</h3>
Job DescriptionAs a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.&nbsp;Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.&nbsp;Benefits:
<ul>
<li>Dental insurance</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Professional development assistance</li>
<li>Vision insurance</li>
</ul>
&nbsp;&nbsp;Responsibilities 
<ul>
<li>Making appointments, processing repair orders, quotes and invoices</li>
<li>Providing customer support via phone and face-to-face at the dealership</li>
<li>Qualifying customer problems and logging them for technicians to review</li>
<li>Ensuring customer approval for all remedial work to be carried out</li>
<li>Promoting our range of vehicle parts and accessories</li>
<li>Internal coordination of service work to adhere to commitments made to customers</li>
<li>Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle</li>
</ul>
&nbsp;&nbsp;Qualifications
<ul>
<li>Prior experience as a service advisor or service writer required</li>
<li>Candidates MUST possess above-average phone and communication skills</li>
<li>Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services</li>
<li>Excellent follow-up and follow-through skills to ensure client satisfaction</li>
<li>Must have the ability to communicate technical information in non-technical terms to clients</li>
<li>Ability to evolve and adapt to changing business needs</li>
</ul>
&nbsp;
Oakes Auto Group is growing rapidly and needs exceptional people to staff and lead our teams! Mentorship provided and career paths are available for talented and driven individuals who wish to advance to the top of their field, and/or into management. This is not just a job, but an opportunity to develop all of your skills and discover your potential. Approaching college graduation? Share your career goals and ask about tuition assistance.
 &nbsp;&nbsp;We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Service Advisor

<h3>Job Description</h3>
Job DescriptionCompany Description 
Express Oil Change &amp; Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over&nbsp;350 locations across 21&nbsp;states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Job Description 
The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes &amp; procedures.
Primary Responsibilities&nbsp;include (but are not limited to):
<ul>
<li>Specific duties for this customer service role include, but are not limited to:</li>
<li>Providing support in the store recruiting process by assisting the Store Manager on final employment decisions</li>
<li>Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments</li>
<li>Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards</li>
<li>Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.</li>
<li>Evaluating performance and productivity of all service department personnel</li>
<li>Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed</li>
<li>Ensuring store safety, including the use of and maintenance of safety equipment</li>
<li>Ensuring equipment/hardware layout and positioning within the service department</li>
<li>Supervising shop area, equipment and teammates for compliance with company safety procedure</li>
<li>Coaching personnel on enforcing wheel torqueing process</li>
<li>Ensures that proper inspections are being conducted</li>
</ul>
Qualifications 
We are looking for:
<ul>
<li>Outstanding leadership and store management skills</li>
<li>Ability to work in a fast-paced work environment</li>
<li>Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency</li>
<li>Excellent verbal and written communication</li>
<li>Ability to develop professional relationships with customers and team members</li>
<li>Minimum of 2 years’ experience in a Service Manager role</li>
<li>Proven track record of exceeding business objectives</li>
<li>Ability to work efficiently both individually and as part of a team</li>
<li>Solid knowledge of basic OSHA laws and MSDS Compliance</li>
</ul>
 Additional Information 
All of your information will be kept confidential according to EEO guidelines.
Physical Requirements:
<ul>
<li>Prolonged periods of standing, stooping, and bending</li>
<li>At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects</li>
<li>Requires working at a production rate pace entailing the constant pushing and/or pulling of materials</li>
</ul>
By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.&nbsp;

<h3>Job Description</h3>
Job DescriptionDescription:
MISSION
To lead and manage the team of service technicians, overseeing all aspects of mechanical service operations, including scheduling, repairs, preventative maintenance, and customer relations. Ensure efficient service delivery, maintain high standards of quality and workmanship, and strive to improve customer satisfaction. 
 
ESSENTIAL DUTIES
<ul>
<li>Lead team of service technicians in daily duties</li>
<li>Trains technicians in their job functions.</li>
<li>Comparing daily sales and service sales to objectives</li>
<li>Reviewing invoices daily</li>
<li>Following pricing policies, which will provide satisfactory gross margins.</li>
<li>Monitoring sales and service activities to ensure customers receive satisfactory service and quality goods</li>
<li>Assigning both recurring and randomly occurring tasks to shop employees for completion</li>
<li>Enforcing safety, health, and security rules and following all company-issued policies/procedures</li>
<li>Maintaining a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public</li>
<li>Scheduling employees’ shifts and approving timecards weekly</li>
<li>Recruiting and hiring qualified employees. Conducting ongoing training of all store personnel and developing employees for advancement within the company.</li>
<li>Making bank deposits at the end of each day</li>
<li>Cleaning, restocking, and updating store displays daily.</li>
<li>Submitting p-card statements to the accounts payable department weekly</li>
<li>Conducting monthly safety meetings with store employees and submitting signed attendance sheets to the corporate office</li>
<li>Maintaining proper telephone answering techniques</li>
<li>Soliciting new accounts</li>
<li>Protecting company assets (inventory, cash accounts, receivables, equipment and real estate).</li>
<li>Train store personnel</li>
<li>Embrace Purcell’s culture of safety and perform all jobs in a safe manner</li>
<li>Regular attendance in accordance with assigned schedule</li>
<li>Ability to perform physical requirements as listed in job description</li>
<li>Other essential and non-essential duties, as assigned by management</li>
</ul>
DRUG TESTING
Purcell Tire tests for the presence of THC in all drug screenings for this position, due to the safety-sensitive nature of the job and the potential for injury or death when a tire is installed improperly, or a safety-related mechanical issue is not properly conveyed to a customer. It is a bona fide occupational qualification for service technicians to be unimpaired, so the Company will continue testing for THC and other drugs under the safety-sensitive exceptions allowed by your state.
Requirements:
REQUIRED EDUCATION, EXPERIENCE, LICENSES &amp; CERTIFICATIONS
<ul>
<li>Minimum Education: Associate's Degree or Trade School</li>
<li>Minimum Job-Specific Experience: 6-10 years</li>
<li>Management Experience: 6-10 years</li>
<li>Driver’s License Required: Yes</li>
<li>Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training</li>
</ul>
REQUIRED KNOWLEDGE, SKILLS, &amp; ABILITIES (KSA’s)
Job-Specific KSA’s:
<ul>
<li>Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.</li>
<li>Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.</li>
<li>Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li>
<li>Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.</li>
<li>Economics and Accounting — Knowledge of economic and accounting principles and practices, and the analysis and reporting of financial data.</li>
<li>Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.</li>
<li>Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.</li>
<li>Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.</li>
<li>Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.</li>
</ul>
Tools &amp; Technology KSA’s:
<ul>
<li>Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word &amp; PowerPoint, Accounting software)</li>
<li>Typing – Ability to type at 55 wpm</li>
<li>Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties</li>
</ul>
Cognitive KSA’s:
<ul>
<li>Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.</li>
<li>Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.</li>
<li>Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.</li>
<li>Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.</li>
<li>Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.</li>
<li>Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).</li>
</ul>
Communication KSA’s:
<ul>
<li>English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.</li>
<li>Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</li>
<li>Writing &amp; Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.</li>
</ul>

Mechanic Shop Service Manager - Salt Lake City, UT

<h3>Job Description</h3>
Job DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: 
<ul>
<li>Deliver exceptional customer service while listening and consulting customers</li>
<li>Following up with customers, services requested, estimated completion times etc.</li>
<li>Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts</li>
<li>Deliver and discuss pricing estimates with customers as well as promoting shop service specials</li>
<li>Lead, manage, and train team while keeping in tune with our companies vision, purpose, core values, and employee creed</li>
<li>Supervise up to ten employees</li>
<li>Oversee technicians inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks</li>
<li>Maintain inventory counts</li>
<li>Overall cleanliness and organization of the facility</li>
<li>Other duties as assigned</li>
</ul>
Qualifications 
<ul>
<li>A minimum of 2 years of store or service manager experience</li>
<li>General automotive knowledge</li>
<li>Excellent customer service disposition</li>
<li>Good communication skills</li>
<li>Leadership ability</li>
<li>Team building skills</li>
<li>Ability to work a flexible retail schedule including weekends, evenings and holidays</li>
<li>Valid drivers license</li>
</ul>

<h3>Job Description</h3>
Job Description
Service Advisor – Automotive. Denville NJ Area
We are seeking a special Service Advisor, one who is a combination of an expert in the art and science of customer service! Must be able to greet valued guests, schedule appointments and act as a liaison between customers and service techs. If you can make our customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Family owned for 60 years, put your service &amp; people skills to join our team and find out more now.
Job Responsibilities
<ul>
<li>Greet service department customers promptly and courteously - attitude is everything!</li>
<li>Listen to customers and clearly translate repair needs to techs</li>
<li>Upsell additional services as needed, using low pressure, high integrity methods</li>
<li>Provide accurate repair/maintenance estimates</li>
<li>Adhere to policies on vehicle care and operation</li>
<li>Follow up on each repair and keep customers informed of progress</li>
<li>Sell and manage extended warranties</li>
<li>Inspect repair quality and ensure all work is complete</li>
<li>Notify customers when vehicles are ready for pick up</li>
<li>Review and explain repairs and associated costs with customers</li>
<li>Handle minor customer concerns and infrequent complaints</li>
<li>Keep Service Director informed of all problems and potential problems</li>
<li>Share any suggestions or ideas to make procedures &amp; work settings better</li>
<li>Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards</li>
<li>Become a valued member of our entire dealership's Customer Service team</li>
</ul>

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