Job Description
Job Description
We are looking for a dedicated Parts & Warranty Coordinator to join our team. This Contract-to-Permanent position offers an excellent opportunity to work in a dynamic environment, providing essential support to our service and parts operations. The role requires strong communication and organizational skills, as well as the ability to manage inventory and warranty processes effectively.
Responsibilities:
• Respond to approximately 20 inbound and outbound calls daily, assisting customers with parts inquiries and orders.
• Provide in-person support to walk-in customers at the parts counter, addressing their sales and service needs.
• Review technician work orders to identify required parts and ensure timely ordering.
• Source and procure parts to maintain optimal inventory levels in the warehouse.
• Prepare and package parts for external repairs, ensuring proper documentation.
• Process warranty claims for replaced parts, maintaining accurate records and follow-up.
• Track open work orders to ensure timely delivery of parts for field technicians.
• Coordinate with vendors to obtain pricing, lead times, and manage returns.
• Maintain detailed records of parts ordered, received, and issued in the inventory system.
• Collaborate with internal teams to prioritize competing demands in a fast-paced environment.
• Previous experience in a parts, warehouse, or service-oriented environment is preferred.
• Strong verbal and written communication skills, with a detail-oriented and customer-focused demeanor.
• Proficiency in handling inbound and outbound calls, email correspondence, and scheduling.
• Familiarity with data entry and inventory management systems.
• Competence in Microsoft Excel and Word for administrative tasks.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and manage priorities effectively in a dynamic setting.