Project Coordinator (ISP / Telecom) DFW

VIVANT CORP

Farmers Branch, TX, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Vivant is seeking an experienced Project Coordinator to own the end-to-end coordination of commercial telecom projects. This role is responsible for driving projects from signed agreement through installation, port completion, carrier disconnects, and clean handoff to billing and support—without requiring constant direction.

This is an ownership role, not task execution.

What This Role Is NOT

Not a reactive ticket-only role
Not a handoff-based coordinator position
Not a role that waits for instructions at every step
Not residential telecom or call-center support

Responsibilities Presales

Work directly with Sales, Support, and Accounting to gather and verify client information
Call prior carriers to confirm contract status, obligations, and disconnect requirements
Document all findings accurately in Utiliko
Identify risks before contracts are signed and flag issues early

Installation (Core Ownership)

Serve as the central liaison between internal teams, carriers, vendors, and the client
Conduct onboarding with new clients
Attend sales KT meetings and translate requirements into action
Ensure parts are ordered, installs scheduled, ports submitted, and timelines tracked
Proactively manage client expectations when timelines change
Push carriers and vendors to meet commitments
Make independent decisions to keep projects moving forward, escalating only when appropriate

Post-Installation

Confirm successful installs and completed ports
Coordinate the disconnection of legacy services
Ensure billing setup is completed correctly in Utiliko
Identify and collect past-due balances when applicable
Create and route support tickets with clear documentation

Documentation & Process Ownership

Maintain complete, accurate project documentation
If it’s not documented in Utiliko, it’s considered not done
Create SOPs, workflows, and training videos
Continously improve processes to reduce friction for clients and internal teams

Requirements

Requirements (Non-Negotiable)

2+ years of experience in commercial telecom (not residential)
Direct experience working with ISPs: AT&T, Verizon, Spectrum, Comcast, Cox
Strong understanding of number porting (LOA, FOC, rejections, partial ports)
Experience coordinating across sales, install, support, and billing
Professional, well-mannered, highly organized, and self-motivated
Demonstrated sense of urgency and bias for action
Strong verbal and written communication skills
Reliable phone and internet connectivity
Problem solver who can think beyond scripts and checklists

Schedule:

Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

Location and Work Set-up: Onsite, Farmer's Branch Texas

Compensation:

$50,000 to $75,000 Base Salary per year
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).

Benefits

Growth Opportunity

High performers may grow into Senior Project Coordinator, Project Manager, Operations Lead, or Training & Process Ownership roles as Vivant scales.

Skills Required

EXTREMELY well organized & punctual
Multitasking abilities are a must
must be a self-starter, out-of-the-box thinker, problem solver
be able to work under pressure, keep organized, and look for solutions
seek out solutions when they hit a roadblock instead of dropping the task and forgetting it