Commercial Collections Representative (Full-Time)

Published: 6/14/2022

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Join our team and grow your career in commercial collections! We’re seeking Commercial Collections Representatives to respectfully and effectively recover past-due business accounts. As a recovery professional, you’ll complete a comprehensive two-week paid training program and then apply strategic methodologies to locate responsible parties, negotiate payment terms, and meet recovery goals.

We offer a professional environment, a competitive compensation structure, and a consistent flow of new commercial accounts. You bring the work ethic, professional attitude, and B2B experience we’ll provide the tools and support to help you succeed.

Tampa, FL 10002. Account Recovery, Full-Time or Part-Time, Base Wage + Bonuses.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

Use advanced contact strategies and tools to locate and engage responsible parties within commercial organizations.
Understand each business’s financial situation and recommend appropriate payment solutions.
Negotiate payment terms with professionalism, empathy, and tact to resolve outstanding balances.
Handle both inbound and outbound calls with business clients to resolve open accounts.
Follow all required scripts, policies, and procedures to ensure compliance with commercial collection regulations.
Respond effectively to objections and challenges during collection calls.
Meet monthly recovery goals and complete other assigned duties.
Attend team meetings and training sessions to stay current on systems, processes, and industry updates.
Maintain adherence to attendance and scheduling requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent required
Prior experience in commercial collections, B2B customer service, or contact center roles preferred
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows OS
Strong negotiation, conflict resolution, and problem-solving skills
Customer service-oriented: professional, responsive, patient, and conscientious
Ability to multi-task, self-manage, and stay focused in a fast-paced environment
Reliable and punctual with a strong work ethic
Team-oriented with excellent interpersonal skills