Job Description
Job Description
Summary
The Senior Director of Health Hubs provides the leadership, vision, and accountability necessary to ensure Social Model Recovery Systems' Health Hubs and Drop-In Centers are places where people experiencing homelessness, including those facing significant health and safety risks, are welcomed, treated with dignity, and connected to the support they need. Overseeing the Skid Row Care Campus (Crocker) and Maple Health Hub, the Senior Director is responsible for creating safe, welcoming, low-barrier environments where people feel respected, trust is built, and every interaction is an opportunity to make a meaningful difference.
The Senior Director translates this vision into effective operations by developing strong management teams, establishing clear expectations, maintaining accountability, and ensuring programs are appropriately staffed, financially responsible, and meeting their contractual commitments. This position requires a leader who understands the urgency of the work, anticipates challenges, strengthens partnerships, and drives continuous improvement without losing sight of the people we serve. Above all, the Senior Director leads with compassion, acts with purpose, and ensures that exceptional, uncompromising customer service is reflected in every aspect of our operations.
Essential Duties and Responsibilities
1. Provide strategic leadership Provide strategic leadership and operational oversight of Health Hubs, maintaining a consistent presence across locations to support management teams and ensure high-quality, participant-centered services.
2. Oversee the implementation and management of County-funded contracts, ensuring staffing, service delivery, performance measures, and reporting meet contractual requirements and Agency standards.
3. Supervise, mentor, and evaluate the Director of Community Safety, Associate Directors, and designated management staff, establishing clear responsibilities, decision-making authority, communication expectations, and accountability for program performance.
4. Direct workforce planning and leadership development to ensure effective staffing, management coverage, and continuity of operations.
5. Oversee the integration of Drop-In and Supportive Services, ensuring accessible, coordinated services that respond to the needs of people experiencing homelessness and those at increased risk of overdose.
6. Establish and maintain consistent operational policies, procedures, and quality assurance practices across program locations. Ensure facilities coordination, hygiene, equipment, and operational resources support safe, welcoming, and effective program environments
7. Oversee program safety and emergency preparedness through the Director of Community Safety, ensuring appropriate incident escalation, documentation, follow-up, risk mitigation, and corrective action.
8. Collaborate with executive leadership, Finance, and program management to oversee contract budgets, monitor expenditures, address financial concerns, and ensure responsible use of program resources.
9. Monitor program performance, participant outcomes, and service quality, ensuring participant concerns, grievances, and barriers to services are addressed and used to improve the participant experience.
10. Serve as a key liaison with County representatives, co-located providers, healthcare organizations, and community partners to strengthen service coordination and address operational concerns.
11. Lead strategic planning, program development, and implementation of new or expanded services to respond to emerging community needs.
12. Coordinate with Agency departments to address operational needs, strengthen collaboration, and support effective program operations.
13. Participate in executive leadership meetings, organizational initiatives, and external meetings as required.
14. Perform other job-related duties as assigned.
Qualifications
1. Bachelor's degree in human services, public health, healthcare administration, nonprofit management, business administration, or a related field required. Master's degree in a related field preferred.
2. Minimum of seven years of relevant experience in homeless services, behavioral health, public health, or community-based programs, including at least three years of management experience supervising managers.
3. Demonstrated experience managing government-funded contracts, including compliance, performance expectations, and reporting requirements.
4. Proven ability to lead complex, high-volume, multi-site operations, develop management teams, and maintain operational accountability.
5. Experience developing and managing program budgets, monitoring expenditures, and ensuring financial accountability.
6. Strong understanding of homelessness, active substance use, overdose risks, and the complex health and behavioral health needs of the populations served.
7. Knowledge of trauma-informed care, harm reduction, overdose prevention and response, crisis intervention, and participant-centered service delivery.
8. Experience developing and maintaining partnerships with County agencies, healthcare providers, and community-based organizations.
9. Experience with program evaluation, quality assurance, risk management, and performance improvement.
10. Relevant lived experience and demonstrated understanding of the communities served are highly valued.
Language and Communication Skills
1. English/Spanish preferred.
2. Ability to communicate clearly, respectfully, and effectively with participants, staff, executive leadership, County representatives, and community partners.
3. Strong interpersonal, problem-solving, and conflict-resolution skills, with the ability to exercise sound judgment in complex situations.
4. Ability to prepare and present clear, accurate program reports, contract documentation, budgets, and performance updates.
5. Ability to communicate expectations, provide constructive feedback, navigate difficult conversations, and address sensitive personnel and operational matters professionally.
Other Requirements
1. CPR and First Aid certification, or ability to obtain and maintain certification as required by the Agency.
2. Valid government-issued picture identification.
3. Commitment to exceptional, uncompromising customer service and the ability to model professionalism, cultural humility, dignity, and respect in all interactions.
4. Ability and willingness to complete required training in overdose prevention and response, emergency preparedness, crisis intervention, de-escalation, and other Agency-required safety procedures.
5. Ability to maintain confidentiality, exercise sound judgment, uphold professional boundaries, and ensure adherence to Agency policies and procedures.
6. Proficiency in Microsoft Office, electronic documentation, financial monitoring, program reporting, and applicable Agency and County data systems.
7. Availability to work a flexible schedule, including evenings, weekends, and holidays as needed to support seven-day operations and address urgent program matters.
8. Ability and willingness to travel between assigned program locations and attend meetings with County representatives, community partners, and other stakeholders.
9. Ability to work in indoor and outdoor program environments and maintain an active presence across assigned locations.
10. Ability to perform the essential functions of the position, with or without reasonable accommodation.
\nCompany Description
Social Model Recovery Systems (a non-profit 501(c)3 California corporation) provides direct treatment services (at 11 locations in Los Angeles County) for those whose lives have become unmanageable due to alcohol and other drug use and/or whose mental health issues are interfering with leading productive lives. Thousands of individuals have found help in our programs since 1987. We know that ultimately recovery is a personal choice, but we here at Social Model Recovery Systems are here to assist you in your steps to a healthier lifestyle.
Social Model Recovery Systems is an Equal Opportunity Employer.
Company Description
Social Model Recovery Systems (a non-profit 501(c)3 California corporation) provides direct treatment services (at 11 locations in Los Angeles County) for those whose lives have become unmanageable due to alcohol and other drug use and/or whose mental health issues are interfering with leading productive lives. Thousands of individuals have found help in our programs since 1987. We know that ultimately recovery is a personal choice, but we here at Social Model Recovery Systems are here to assist you in your steps to a healthier lifestyle.\r\n\r\nSocial Model Recovery Systems is an Equal Opportunity Employer.