Job Description
Job DescriptionWe are looking for a Warranty Technician to join our team in Lowell, Michigan, on a long-term contract basis. This role offers a hybrid work schedule, allowing you to balance three days in the office and two days working remotely. As a key team member, you will contribute to ensuring warranty claims are efficiently managed while providing exceptional technical support and customer service.
Responsibilities:
• Process and evaluate warranty claims, ensuring accuracy and compliance with company policies.
• Provide technical support to customers and internal teams, resolving issues related to warranty and product functionality.
• Utilize ERP systems and databases to track, analyze, and manage warranty data effectively.
• Collaborate with engineering and product management teams to address warranty-related concerns and drive improvements.
• Review and analyze product quality issues to identify trends and recommend corrective actions.
• Train customers and team members on warranty processes and tools, fostering understanding and efficient usage.
• Prepare detailed reports and presentations using Microsoft Office Suite tools, including Excel, Word, and PowerPoint.
• Coordinate with cross-functional teams to ensure timely resolution of warranty claims and related technical issues.
• Implement continuous improvement initiatives to optimize warranty processes and enhance customer satisfaction.
• Monitor and maintain CRM systems to track customer interactions and warranty claim statuses.• Proven experience in customer service and technical support roles.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Familiarity with ERP systems and CRM platforms.
• Strong analytical skills with the ability to review and interpret data effectively.
• Excellent communication and interpersonal skills for collaborating with diverse teams.
• Ability to train others on technical processes and tools.
• Knowledge of product management and engineering concepts is a plus.
• Demonstrated ability to drive continuous improvement initiatives.